Ubiquiti Networks UAP-AC-PRO manual

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  • Brand: Ubiquiti Networks
  • Product: Access Point
  • Model/name: UAP-AC-PRO
  • Filetype: PDF
  • Available languages: English

Table of Contents

Page: 1
i
Table of Contents
UniFi™
AP-PRO and AP-AC User Guide
Ubiquiti Networks, Inc.
Table of Contents
Chapter 1: Product Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1
Package Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1
System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1
Network Topology Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2
Hardware Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2
Chapter 2: Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Hardware Installation of the UniFi AP-PRO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5
Hardware Installation of the UniFi AP-AC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8
Software Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Chapter 3: Using the UniFi Controller Software. . . . . . . . . . . . . . . . . . . . .  13
Interface Tabs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Common Interface Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Recent Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Admin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Chapter 4: Map Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  20
Adding Custom Maps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Adding a Google Map. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Placing Access Points on the Map. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Setting the Map Scale. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Chapter 5: Statistics Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  26
Clients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Quick Look. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Current Usage - Top Access Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Recent Activities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Chapter 6: Access Points Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  28
Chapter 7: Users Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  30
Chapter 8: Guests Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  32
Chapter 9: All Clients Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  34
Chapter 10: Access Point Details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  35
Details  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Users  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Guests  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Configuration  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
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Table of Contents
UniFi™
AP-PRO and AP-AC User Guide
Ubiquiti Networks, Inc.
Chapter 11: User/Guest Details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  44
Details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
History. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Chapter 12: Hotspot Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  46
Appendix A: Portal Customization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  48
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Enabling Portal Customization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Viewing the Default Portal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Appendix B: UniFi Discovery Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  50
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Appendix C: Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  52
Appendix D: Safety Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  54
Electrical Safety Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Appendix E: Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  55
Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Appendix F: Compliance Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  57
FCC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Industry Canada. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
RF Exposure Warning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
CE Marking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
RoHS/WEEE Compliance Statement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Appendix G: Declaration of Conformity. . . . . . . . . . . . . . . . . . . . . . . . . . . .  59
Appendix H: Contact Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  60
Ubiquiti Networks Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Page: 3
1
Chapter 1: Product Overview
UniFi™
AP-PRO and AP-AC User Guide
Ubiquiti Networks, Inc.
Chapter 1: Product Overview
Thank you for purchasing the Ubiquiti UniFi Networks™
AP‑PRO or AP-AC.
The UniFi AP-PRO or AP-AC works with the UniFi AP, AP‑LR,
AP-Outdoor, and AP-Outdoor 5G. It includes the UniFi
Controller software, which allows you to manage your
wireless network using a web browser.
This User Guide is for use with version 2.4 or above of
the UniFi Controller software and the following UniFi
Enterprise WiFi System Access Point models:
Name Model Wi-Fi Standards
UniFi AP-PRO UAP-PRO 802.11a/b/g/n
UniFi AP-AC UAP-AC 802.11a/b/g/n/ac
Unless otherwise needed to specify differences between
the two models, this User Guide will refer to both as UniFi
AP. Additional information is available on our website at
http://wiki.ubnt.com/UniFi_FAQ
The UniFi AP also includes the necessary hardware for
mounting the unit on a wall or a ceiling.
The UniFi AP-PRO can be powered by any of the following:
•	 PoE GigE Adapter (included)
•	 48V, 802.3af compliant switch
•	 Ubiquiti Networks TOUGHSwitch PRO, model TS-8-PRO
The UniFi AP-AC can be powered by any of the following:
•	 PoE GigE Adapter (included)
•	 PoE+ 802.3at compliant switch
•	 Ubiquiti Networks TOUGHSwitch PRO, model TS-8-PRO
TERMS OF USE: All Ethernet cabling runs must use CAT5 (or above). It is the customer’s responsibility
to follow local country regulations, including operation within legal frequency channels, output
power, indoor cabling requirements, and Dynamic Frequency Selection (DFS) requirements.
Package Contents
UniFi AP-PRO
UniFi AP-PRO Mounting Bracket Ceiling Backing Plate
M3x50 Flat Head
Screws
(Qty. 3)
M3 Keps Nuts with
Tooth Washers
(Qty. 3)
M2.9x20 Screws
(Qty. 3)
M3x20 Screw
Anchors
(Qty. 3)
Enterprise WiFi System
Model: UAP-PRO
UniFi Controller
CD with User Guide
PoE GigE Adapter
(48V, 0.5A Gigabit)
Power Cord Quick Start Guide
UniFi AP-AC
UniFi AP-AC Mounting Bracket Ceiling Backing Plate
M3x50 Flat Head
Screws
(Qty. 4)
M3 Keps Nuts
(Qty. 4)
M2.9x20 Screws
(Qty. 4)
M3x20 Screw
Anchors
(Qty. 4)
Enterprise WiFi System
Model: UAP-AC
UniFi Controller
CD with User Guide
PoE GigE Adapter
(48V, 0.5A Gigabit)
Power Cord Quick Start Guide
System Requirements
•	 Windows Vista, Windows 7, Windows 8, or Mac OS X
•	 Java Runtime Environment 1.6 (or above)
•	 Web Browser: Mozilla Firefox, Google Chrome, or
Microsoft Internet Explorer 8 (or above)
Page: 4
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Chapter 1: Product Overview
UniFi™
AP-PRO and AP-AC User Guide
Ubiquiti Networks, Inc.
Network Topology Requirements
•	 A DHCP-enabled network (for the wired Access Point to
obtain an IP address as well as for the wireless Access
Points after the deployment)
•	 A management station computer running the UniFi
Controller software, located either onsite and connected
to the same Layer-2 network, or off-site in a cloud or
NOC
or
Router
Off-Site
Cloud/NOC
On-Site
Management Station
UAP-AC
UAP/UAP-LR
UAP-PRO
UAP-Outdoor
Sample Network Diagram
All UniFi APs support off-site management controllers.
Hardware Overview
Proceed to the description for your UniFI AP model:
•	 “UniFi AP-PRO” on page 2
•	 “UniFi AP-AC” on page 3
UniFi AP-PRO
LED
LED Color Status
Flashing White Initializing.
Steady White Factory default, waiting to be integrated.
Alternating
White/Blue
Device is busy; do not touch or unplug it.
This usually indicates a process such as a
firmware upgrade is taking place.
Quickly Flashing
Blue
This is used to locate an AP.
When you click Locate in the UniFi
Controller software, the AP will flash. It
will also display the location of the AP on
the map.
Steady Blue
Indicates the device has been successfully
integrated into a network and is working
properly.
Steady Blue
with occasional
flashing
Indicates the device is in an isolated state
(all WLANs are brought down until an
uplink is found).
Page: 5
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Chapter 1: Product Overview
UniFi™
AP-PRO and AP-AC User Guide
Ubiquiti Networks, Inc.
Ports
Main/48V Port Secondary Port
Reset Button
Cable Feed
Plug
Main/48V  The Main/48V port is a Gigabit Ethernet port
used to connect the power and should be connected to
the LAN and DHCP server. Power can be provided by any
of the following:
•	 PoE GigE Adapter (included)
•	 48V, 802.3af compliant switch
•	 Ubiquiti Networks TOUGHSwitch PRO, model TS-8-PRO
Secondary  The Secondary port is a Gigabit Ethernet port
used for bridging.
Reset  The Reset button serves two functions:
•	 Restart  It will restart the device when you press and
release it quickly.
•	 Restore Factory Defaults  When you press and hold it
for more then 5 seconds, it will restore the device to the
factory default settings.
Cable Feed Plug  If your Ethernet cable feeds along the
mounting surface, remove the Cable Feed Plug.
Locking
Clip
Mounting
Bracket
Locking Clip  During installation, the Locking Clip on the
Mounting Bracket locks into the Locking Notch on the UniFi
AP to help prevent easy removal of the UniFi AP.
UniFi AP-AC
LED
LED Color Status
Flashing white Initializing.
Steady white Factory default, waiting to be integrated.
Alternating
white/blue
Device is busy; do not touch or unplug it.
This usually indicates that a process such as
a firmware upgrade is taking place.
Quickly flashing
blue
This is used to locate an AP.
When you click Locate in the UniFi
Controller software, the AP will flash. It
will also display the location of the AP on
the map.
Steady blue Indicates the device has been successfully
integrated into a network and is working
properly.
Steady blue
with occasional
flashing
Indicates the device is in an isolated state
(all WLANs are brought down until an uplink
is found).
Page: 6
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Chapter 1: Product Overview
UniFi™
AP-PRO and AP-AC User Guide
Ubiquiti Networks, Inc.
Ports
MAIN SECONDARY
Reset
This device complies with Part 15 of FCC rules.
Operation is subject to the following 2 conditions:
1) this device may not cause harmful interference
and, 2) this device must accept any interference
received, including interference that may cause
undesired operation.
FCC ID: SWX-UAPAC I C : 6 5 4 5 A - U A PA C
0560
M/N: UAP-AC 48V 0.5A POE
A P A C
|
Main Port Secondary Port
Reset Button
Cable Feed Plug
Locking
Notch
Locking
Clip
Mounting Bracket
Main  The Main port is a Gigabit Ethernet port used to
connect the power and should be connected to the LAN
and DHCP server. Power can be provided by any of the
following:
•	 PoE GigE Adapter (included)
•	 PoE+ 802.3at compliant switch
•	 Ubiquiti Networks TOUGHSwitch PRO, model TS-8-PRO
Secondary  The Secondary port is a Gigabit Ethernet port
used for bridging.
Reset  The Reset button serves two functions:
•	 Restart  It will restart the device when you press and
release it quickly.
•	 Restore Factory Defaults  When you press and hold it
for more then 5 seconds, it will restore the device to the
factory default settings.
Locking Clip  During installation, the Locking Clip on the
Mounting Bracket locks into the Locking Notch on the UniFi
AP to help prevent easy removal of the UniFi AP.
Cable Feed Plug  If your Ethernet cable feeds along the
mounting surface, remove the Cable Feed Plug.
Page: 7
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Chapter 2: Installation
UniFi™
AP-PRO and AP-AC User Guide
Ubiquiti Networks, Inc.
Chapter 2: Installation
Introduction
Installation Requirements
•	 CAT5/6 cable
•	 Phillips screwdriver
•	 Drill and drill bit (6 mm for wall-mounting or 3 mm for
ceiling‑mounting)
•	 Optional: Drywall or keyhole saw (to cut 25 mm hole for
Ethernet cable feed)
Instructions
Proceed to the hardware instructions for your UniFi AP
model:
•	 UniFi AP-PRO  The instructions are below.
•	 UniFi AP-AC  Go to “Hardware Installation of the
UniFi AP-AC” on page 8 for instructions.
After you install the hardware, proceed to “Software
Installation” on page 10.
Hardware Installation of the UniFi
AP-PRO
The UniFi AP-PRO can be mounted to the wall or ceiling.
Perform the steps for the appropriate installation:
Wall Mount
1.	 Position the Mounting Bracket at the desired location
on the wall with the cable feed slot pointed towards
the floor.
2.	 Use a pencil to mark the three holes on the wall. Use a
6 mm drill bit to drill the holes.
Top
Optional 25 mm Hole for Ethernet
Cable Feed through Wall
3.	 Follow the instruction for your Ethernet cable feed:
•	 If your Ethernet cable feeds through the wall, cut or
drill a circle that is approximately 25 mm in size and
lines up with the cable feed slot.
•	 If your Ethernet cable feeds along the wall, remove the
Plug on the side.
4.	 Insert the M3x20 Screw Anchors into the 6 mm holes.
Secure the Mounting Bracket to the wall by inserting
the M2.9x20 Screws into the anchors.
5.	 Connect the Ethernet cable to the Main/48V port on
the UniFi AP-PRO.
6.	 Align the notch on the UniFi AP-PRO with the notch on
the Mounting Bracket.
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Chapter 2: Installation
UniFi™
AP-PRO and AP-AC User Guide
Ubiquiti Networks, Inc.
7.	 Turn the UniFi AP-PRO clockwise until it locks into
place.
Ceiling Mount
1.	 Remove the ceiling tile.
2.	 Place the Mounting Bracket in the center of the ceiling
tile. Mark the three mounting screw holes and 25 mm
hole for the Ethernet cable.
25 mm Hole for Ethernet Cable Feed
3.	 Use a 3 mm drill bit to drill the screw holes and cut or
drill the 25 mm hole for the Ethernet cable feed.
4.	 Secure the Mounting Bracket to the ceiling tile using
the Ceiling Backing Plate, M3x50 Flathead Screws and M3
Keps Nuts.
5.	 Feed the Ethernet cable through the 25 mm hole.
6.	 Set the ceiling tile back into place.
7.	 Connect the Ethernet cable to the Main/48V port.
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Chapter 2: Installation
UniFi™
AP-PRO and AP-AC User Guide
Ubiquiti Networks, Inc.
8.	 Align the notch on the UniFi AP-PRO with the notch on
the Mounting Bracket.
9.	 Turn the UniFi AP-PRO clockwise until it locks into
place.
Powering the UniFi AP-PRO
The UniFi AP-PRO can be powered directly by a
compatible PoE switch or with the included PoE GigE
Adapter.
Connecting to a PoE Switch
Connect the other end of the Ethernet cable coming from
the Main/48V port on the UniFi AP-PRO directly to a PoE
port on one of the following:
•	 48V, 802.3af compliant switch
•	 Ubiquiti Networks TOUGHSwitch PRO, model TS-8-PRO
TOUGHSwitch PRO Power Connection Diagram
Connecting to the PoE GigE Adapter
1.	 Connect the other end of the Ethernet cable coming
from the Main/48V on the UniFi AP-PRO to the Ethernet
port labeled POE on the PoE GigE Adapter.
2.	 Connect an Ethernet cable from your LAN to the
Ethernet port labeled LAN on the PoE GigE Adapter.
3.	 Connect the power cord to the power port on the PoE
GigE Adapter. Connect the other end of the power cord
to a power outlet.
After you install the hardware, proceed to “Software
Installation” on page 10.
Page: 10
8
Chapter 2: Installation
UniFi™
AP-PRO and AP-AC User Guide
Ubiquiti Networks, Inc.
Hardware Installation of the UniFi
AP-AC
The UniFi AP-AC can be mounted to the wall or ceiling.
Perform the steps for the appropriate installation:
Wall Mount
1.	 Position the Mounting Bracket at the desired location
on the wall with the cable feed slot pointed towards
the floor.
2.	 Use a pencil to mark the four mounting holes. Use a 6
mm drill bit to drill the mounting holes.
Top
Optional 25 mm Hole for
Ethernet Cable Feed through Wall
3.	 Follow the instruction for your type of Ethernet cable
feed:
-
- Feeds Through the Wall  Cut or drill a circle
approximately 25 mm in diameter, just below the
bottom center of the Mounting Bracket (as shown
above). Then feed the CAT5/6 cable through the hole.
-
- Feeds Along the Mounting Surface  Remove the
Cable Feed Plug on the side of the UniFi AP.
4.	 Insert the M3x20 Screw Anchors into the 6 mm holes.
Secure the Mounting Bracket to the wall by inserting
the M2.9x20 Screws into the anchors.
5.	 Connect the Ethernet cable to the Main port. If the feed
is along the mounting surface, feed the cable through
the Cable Feed of the UniFi AP.
MAIN SECONDARY
RESET
This device complies with Part 15 of FCC rules.
Operation is subject to the following 2 conditions:
1) this device may not cause harmful interference
and, 2) this device must accept any interference
received, including interference that may cause
undesired operation.
FCC ID: SWX-UAPAC I C : 6 5 4 5 A - U A PA C
0560
M/N: UAP-AC 48V 0.5A POE
A P A C
|
6.	 Align the slots on the UniFi AP with the tabs on the
Mounting Bracket.
7.	 Slide the UniFi AP down until it locks into place.
Page: 11
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Chapter 2: Installation
UniFi™
AP-PRO and AP-AC User Guide
Ubiquiti Networks, Inc.
Ceiling Mount
1.	 Remove the ceiling tile.
2.	 Place the Ceiling Backing Plate in the center of the
ceiling tile. Mark the four mounting screw holes and 25
mm hole for the Ethernet cable feed.
25 mm Hole for Ethernet Cable Feed
3.	 Use a 3 mm drill bit to drill the screw holes, and cut or
drill the hole for the Ethernet cable feed.
4.	 Secure the Mounting Bracket to the ceiling tile using the
Ceiling Backing Plate, M3x50 Flathead Screws, and M3
Keps Nuts.
5.	 Feed the Ethernet cable through the 25 mm hole.
6.	 Set the ceiling tile back into place.
7.	 Connect the Ethernet cable to the Main port.
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8.	 Align the slots on the UniFi AP with the tabs on the
Mounting Bracket.
9.	 Slide the UniFi AP down until it locks into place.
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Ubiquiti Networks, Inc.
Powering the UniFi AP-AC
The UniFi AP-AC can be powered directly by a compatible
PoE switch or with the included PoE GigE Adapter.
Connecting to a PoE Switch
Connect the other end of the Ethernet cable coming from
the Main port on the UniFi AP directly to a PoE port on one
of the following:
•	 PoE+ 802.3at compliant switch
•	 Ubiquiti Networks TOUGHSwitch PRO, model TS-8-PRO
TOUGHSwitch PRO Power Connection Diagram
Connecting to the PoE GigE Adapter
1.	 Connect the other end of the Ethernet cable coming
from the Main port on the UniFi AP to the Ethernet port
labeled POE on the PoE GigE Adapter.
2.	 Connect an Ethernet cable from your LAN to the
Ethernet port labeled LAN on the PoE GigE Adapter.
3.	 Connect the power cord to the power port on the PoE
GigE Adapter. Connect the other end of the power cord
to a power outlet.
After you install the hardware, proceed to the next section,
Software Installation.
Software Installation
Insert the UniFi Controller software CD into your CD‑ROM
drive and follow the instructions for your specific
computer type.
Mac Users
1.	 Click the Install icon.
2.	 Click Continue and follow the on-screen instructions to
install the software.
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3.	 Go to Go > Applications and double-click the UniFi
icon.
Proceed to the section, Configuring the UniFi Controller
Software, in the next column.
PC Users
1.	 Launch UniFi-installer.exe.
2.	 Click Install.
3.	 If your computer doesn’t have Java 1.6 or above
installed, you will be prompted to install it. Click Install
to continue.
4.	 Click Next.
5.	 Ensure that the Start UniFi Controller after installation
option is checked and click Finish.
Note: The UniFi Controller software can also be
launched from Start > All Programs.
Configuring the UniFi Controller Software
1.	 The UniFi Controller software startup will begin. Click
Launch a Browser to Manage Wireless Network.
2.	 Select your language and country. Alternatively, you
click restore from a previous backup to use a file that
contains your backup settings. Click Next.
Note: U.S. product versions are locked to the U.S.
Country Code to ensure compliance with FCC
regulations.
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3.	 Select the devices that you want to configure and click
Next.
4.	 The UniFi Installation Wizard will create a secure
primary wireless network for your devices. Perform the
following steps:
a.	 Enter the wireless network name (SSID) in the Secure
SSID field.
b.	 Enter a passphrase to be used for your primary
network in the Security Key field.
c.	 To enable guest access, select Enable Guest Access,
and enter a guest network name in the Guest SSID
field.
d.	 Click Next.
5.	 Enter an admin name in the Admin Name field and
password in the Password field to use when accessing
the management interface. Confirm your password in
the Confirm field. Click Next.
6.	 Review your settings. Click Finish to save your settings
or click Back to make changes. Once the wizard
is finished, the browser will be redirected to the
management interface.
Congratulations, your wireless network is now configured.
A login screen will appear for the UniFi Controller
management interface. Enter the admin name and
password that you created and click Login.
Proceed to the next chapter for information on using the
UniFi Controller software.
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AP-PRO and AP-AC User Guide
Ubiquiti Networks, Inc.
Chapter 3: Using the UniFi
Controller Software
The UniFi Controller software that comes with your UniFi
AP has a browser-based interface for easy configuration
and management.
To access the interface, perform the following steps:
1.	 Launch the UniFi Controller application if hasn’t already
been started.
•	Mac users: Go > Applications > UniFi
•	Windows users: Start > All Programs > Ubiquiti
UniFi.
2.	 The UniFi login screen will appear. Enter the admin
name and password in the appropriate fields and click
Login.
Interface Tabs
The UniFi software consists of six primary tabs. This User
Guide covers each tab with a chapter. For details, on a
specific tab, refer to the appropriate chapter.
•	 “Map Tab” on page 20
•	 “Statistics Tab” on page 26
•	 “Access Points Tab” on page 28
•	 “Users Tab” on page 30
•	 “Guests Tab” on page 32
•	 “All Clients Tab” on page 34
Common Interface Options
The common interface options are accessible from all tabs
in the UniFi interface.
Access Points
•	 connected  Drop-down clickable list of all of the Access
Points that are online.
•	 disconnected  Displays a list of Access Points that were
previously online but are no longer accessible.
•	 pending  Drop-down clickable list of all of the Access
Points that are not yet managed but are available for
management.
Stations
•	 users  Displays the total number of users connected to
the primary network.
•	 guests  Displays the total number of users connected to
the guest network.
Recent Events
Displays a list of recent events including the date and time
the event occurred and the details of the event. The User
and Access Point names are clickable links.
Event Slider  Move the slider right and left to navigate
between pages of events.
Search  You can enter text that you want to search for.
Simply begin typing; there is no need to press Enter.
Admin  Show all of the ecent events for the administrator.
AP  Show all of the recent events for the AP.
All  Show all of the recent events.
within  Select the time period you want to filter.
Clicking on an Event Device Link
The event messages have clickable links [in brackets
underlined in gray text] for AP (see “Access Point Details”
on page 35), User, and Guest (see “User/Guest Details”
on page 44). Details vary based on the selection.
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Alerts
Important events are displayed in the alerts window. The
date and time of the event and the message are displayed.
Search  You can enter text that you want to search for.
Simply begin typing; there is no need to press Enter.
Unarchived  Show all of the alert messages that have not
been archived.
All  Show all of the alert messages.
Archive All  Archive all of the alert messages displayed on
the screen.
Adopt  Click to adopt an Access Point that is waiting for
adoption.
Archive  Archive the selected alert message.
Settings
System  System related settings.
Guest Control  Guest portal and policies.
Wireless Networks  Wireless networks.
Blocked Devices  List of blocked wireless
devices.
>_ Admin Settings  Admin username, password,
and preferences.
User Groups  User Group settings.
Settings > System
System Configuration
System Name  Editable field with the system name.
Country  Select your country from the drop-down list.
Services
Automatic Upgrade  When enabled, this option will
automatically upgrade your firmware when an update is
available.
LED  When enabled, the LED on the Access Point will light
up. When disabled, the LED will turn off.
Background Scanning  When this option is enabled, all
managed Access Points will scan in the background for
“Rogue Access Points” – third-party or UniFi Access Points
that are being managed by another instance of the UniFi
Controller software. This option is disabled by default.
•	 Scan Now  When clicked, all managed Access Points
will scan across all maps for two to three seconds. New
Access Points in their default state will appear under
Access Points > Pending.
Load Balancing  Sets a desired number of clients per AP.
While an AP will allow more clients to connect, it will start
to look at those with lower signals and disconnect them.
Note: The UniFi AP-AC does not support load
balancing for the initial release, but it will with a
future firmware upgrade.
Network Discovery  When enabled, this option allows
UniFi to be discoverable via UPnP. This option is disabled
by default.
Uplink Connectivity Monitor  It monitors the uplinks of
the managed Access Points, either wired or wireless, by
checking to see if the gateway/custom IP can be reached.
The monitor and wireless uplink capability are enabled by
default.
•	 Use default gateway  Use default gateway is selected by
default; all managed Access Points will use the gateway
of the Access Point that is providing IP information,
either by DHCP or Static designation.
•	 Use custom IP  Select Use custom IP to specify an
IP address; all managed Access Points will use the IP
address you enter in the Uplink IP address field.
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Remote Logging  Enable to define a remote syslog server.
Enter the IP address and port of the syslog server.
Click Apply to save any changes that you have made.
Mail Server
When enabled, UniFi will send email alerts when triggered
(Pending Access Points and Disconnected Access Points)
to the administrator email address specified under
Settings > Admin Settings > Admin Preferences > Email Alert.
SMTP Server  Enable by selecting the checkbox
and entering the outgoing (SMTP) mail server name.
Optionally, you may enable Secure Sockets Layer (SSL) to
provide communication security over the Internet. The
port number will automatically change to 465.
Enable authentication  Enable by selecting the checkbox
and entering the username and password required by the
mail server.
Specify sender address  Enable by selecting the
checkbox and entering the email address that will appear
as the sender of the email alert.
Test SMTP Server  Enter an email address and click Send
to test the mail server setup.
Apply  Click Apply to save changes.
Settings > Guest Control
Guest Policies
Guest Portal  This option is disabled by default. When
disabled, guests can access the Internet without entering
a password or accepting Terms of Use. When this option is
enabled, you can control the Guest Portal.
Authentication  When the Guest Portal is enabled, the
authentication options will appear. There are four different
authentication methods available:
•	 No authentication  When this option is selected, guests
are not required to log in, but must accept the Terms
of Use. When you select No authentication, you must
select Guest Policy under Settings > Wireless Networks >
SSID > Edit > Wireless Configurations in order to enforce
selection of the Terms of Use by the guest.
•	 Simple Password  When this option is selected, guests
are required to enter the simple password and accept
the Terms of Use. When you select Simple Password,
you must select Guest Policy under Settings > Wireless
Networks > SSID > Edit > Wireless Configurations in order
to enforce entry of the password and selection of the
Terms of Use by the guest.
•	 Hotspot  When selected, enables Hotspot functionality
including the ability to customize portal login pages and
bill customers using major credit cards or via PayPal™
.
When you select Hotspot, you must select:
•	 Voucher or Payment in the Hotspot section as a
method of Hotspot authorization
•	 Guest Policy to enforce entry of voucher, payment,
and Terms of Use by the guest (Go to Settings >
Wireless Networks > Name_of_wireless_network > Edit >
Wireless Configurations.)
•	 External Portal Server  If using an external server
to host a custom guest portal, enter the IP address in
the Custom Portal > IP Address box using the following
format: 192.168.0.0.
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•	 Guest Password  (Option only available when using
Simple Password authentication) Enter a password that
guests must enter before accepting the Terms of Use
and connecting to the Internet.
•	 Expiration  (Option only available when using No
authentication or Simple Password authentication)
Allows the specification of guest login expiration after
a designated period of time. Options include: 8 hours,
24 hours, 2 days, 3 days, 4 days, 7 days, and User-defined,
which can be designated in minutes, hours, and days.
•	 Custom Portal  (Option only available when using
External Portal Server authentication) Enter the IP
address using the following format: 192.168.0.0.
•	 Landing Page  (Option only available when using
No authentication, Simple Password, or Hotspot
authentication) The landing page is the page where
guests are redirected after accepting the Terms of Use.
There are two options available:
-
- Redirect to the original URL  When this option
is selected, guests are directed to the URL they
requested after accepting the Terms of Use.
-
- Promotional URL  When this option is selected,
guests are redirected to the URL that you specify here
after accepting the Terms of Use. Specify the URL with
http:// in front of the web address.
Example: http://www.ubnt.com
•	 Portal Customization  (Option only available when
using No authentication, Simple Password, or Hotspot
authentication) When enabled, allows customized portal
pages to appear in place of default login pages. See
“Portal Customization” on page 48 for details on
setting up custom portal pages.
•	 Portal URL Hostname  Allows the designation of a
hostname for the portal URL in place of the default
IP address. Paired with a SSL certificate, ensures site
certificates are displayed as trusted in the guest browser.
Example: www.ubnt.com
Hotspot
The Hotspot options are only visible when Hotspot
authentication is selected.
•	 Voucher  When selected, vouchers (including
distributable code, duration values, and use restrictions)
can be created using Hotspot Manager (see “Hotspot
Manager” on page 46).
•	 Payment  When enabled, allows payment-based
authentication to be set up with your PayPal Website
Payments Pro account. Payments and Transactions can
be managed using Hotspot Manager (see “Hotspot
Manager” on page 46).
•	 PayPal  PayPal account details are entered here:
-
- Username  Enter the corresponding Username.
-
- Password  Enter the corresponding Password.
-
- Signature  Enter the corresponding Signature for the
PayPal account to be used for receiving payments.
-
- Use Paypal Sandbox  For PayPal testing purposes,
enable this option and click Apply Sandbox
Account to set up/access your PayPal Sandbox Test
Environment.
•	 Hotspot Operator  Click Go to Hotspot Manager
to manage Wireless Guests, Payments/Transactions,
Vouchers, and Operator Accounts. See “Hotspot
Manager” on page 46.
•	 Apply  Click Apply to save changes.
When logging in with No authentication, guests will be
required to accept the Terms of Use before gaining access
to the Internet.
When logging in with Simple Password authentication,
guests will be required to enter the Guest Password and
accept the Terms of Use before gaining access to the
Internet.
When logging in with Voucher-based Hotspot
authentication, guests will be required to enter the
voucher number and accept the Terms of Use before
gaining access to the Internet.
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When logging in with Payment-based Hotspot
authentication, guests will be required to select the
package type, click the payment choice, and accept the
Terms of Use before gaining access to the Internet.
Access Control
Restricted Subnets  Enter any subnets that you don’t
want guests to be able to access.
Apply  Click Apply to save changes.
Settings > Admin Settings
Admin Name  Displays the current admin name used to
log in. To change the admin name, simply enter a new
name and click Apply.
Password  A new password can be entered in this field.
Ensure that you enter the password again in the Confirm
field and then click Apply to save your new password.
Confirm  Used to confirm your new password.
Language  Selects the language for use in the interface.
Email Alert  Select to enable email alerts and enter the
administrator email address in the Send alert to email
box. See “Mail Server” on page 15 for information on
setting up the outgoing (SMTP) mail server.
Apply  Click Apply to save changes.
Settings > Wireless Networks
Wireless Configurations
Name  Displays the wireless network name (SSID).
Security  Displays the type of security being used on your
wireless network.
Guest Network  Indicates whether the network is a guest
network.
Actions  Select an action button to perform the desired
action:
•	 Edit  Select to make changes to the wireless network
settings.
•	 Delete  Select to delete the wireless network.
Wireless Configuration
•	 Name/SSID  Allows you to edit the wireless network
name (SSID).
•	 Security  Selects the type of security to use on your
wireless network.
-
- Open  This option is typically only used on the Guest
network. When enabled, wireless network access is
open to anyone without needing a password.
-
- WEP  WEP (Wired Equivalent Privacy) is the oldest and
least secure security algorithm. WPA security methods
should be used when possible.
•	 WEP Key  Enter a WEP encryption key in
hexadecimal format. You can enter a 64-bit or
128‑bit key:
Type Hex
64-bit 10 Hexadecimal Characters
(0-9, A-F, or a-f)
Example: 00112233AA
Note: You can use 5 printable characters,
which will be translated to the
corresponding HEX code.
128-bit 26 Hexadecimal Characters
(0-9, A-F, or a-f)
Example:
00112233445566778899AABBCC
Note: You can use 13 printable
characters, which will be translated to the
corresponding HEX code.
•	 Key Index  Specifies the Index of the WEP Key used.
Four different WEP keys can be configured at the
same time, but only one is used. The effective key is
set by choosing 1, 2, 3 or 4.
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-
- WPA-Personal  WPA™ or Wi-Fi Protected Access was
developed as an encryption method stronger than
WEP. WPA-Personal requires a passphrase to connect
to the wireless network.
•	 Security Key  Enter the passphrase that users will
use to connect to the wireless network.
-
- WPA-Enterprise  WPA Enterprise uses a RADIUS
server to authenticate users on the wireless network.
•	 IP Address  This is where the IP address of the
RADIUS server is specified.
•	 Port  The port number is entered here. By default it
is 1812.
•	 Password  The password used to authenticate on
the RADIUS server is entered here.
•	 Guest Policy  Select this option to enable guest access
policies on this wireless network.
Advanced
•	 VLAN  To use a VLAN, select Use VLAN ID and enter the
port number.
•	 Hide SSID  Select this option if you don’t want the SSID
to be broadcast.
•	 WPA  Defines supported WPA and encryption methods.
•	 User Group  Allows assignment of wireless users to a
specific user group.
Click Apply to save any changes that you have made.
Click Cancel to discard changes.
Settings > Blocked Devices
Displays the list of blocked wireless devices.
Unblock  Click to unblock a wireless device. See “User/
Guest Details” on page 44 for information on blocking
wireless devices.
Settings > User Groups
Create  Click to create a new user group.
•	 Name  Enter a descriptive user group name.
•	 Bandwidth Limit (Download)  When selected, allows
the designation of a download bandwidth limit in Kbps.
•	 Bandwidth Limit (Upload)  When selected, allows the
designation of an upload bandwidth limit in Kbps.
-
- Create  Click to create a user group.
-
- Cancel  Click to cancel user group creation.
Edit  Click to change the name or bandwidth settings of
the user group.
Delete  Click to delete the user group.
See “Configuration” on page 45 for information on the
application of User Groups to Users/Guests.
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Admin
The Admin tab displays server version information,
allows system backups to be created and downloaded,
allows system restoration from backup files, and allows
configuration information to be downloaded to assist in
support issues.
Server Information
Version  The software version is displayed here. If there
is an update, UniFi will automatically download it and
display it here.
Backup
Download Backup Settings  Click to download a file that
contains all of your settings so you can restore them later
if you choose.
Restore
Choose File  Select this option to restore settings from a
backup file that you’ve already downloaded.
Support Info
Download Support Info  Select this option to download
a file to your computer with information about your
configuration that can be emailed to our support team.
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Ubiquiti Networks, Inc.
Chapter 4: Map Tab
The UniFi Controller software allows you to upload custom
map images of your location(s) or use Google Maps™
for a
visual representation of your wireless network. When you
initially launch the UniFi Controller application, a default
map is displayed.
Adding Custom Maps
To add a custom map, you must first create the image
using an illustration, image editing, or blueprint
application that exports .jpg, .gif, or .png file formats.
Once you’ve created the map, you can upload it to the
UniFi Controller software by performing the following
steps:
1.	 Click Configure Maps.
Configure Maps button
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2.	 Click Add a Map.
Add a Map
3.	 Enter a map name in the Description field and click
Upload my own. Click the Browse button to locate the
file to use as a map (valid file formats are .jpg, .gif, and
.png). Click Continue.
4.	 Click Close.
Adding a Google Map
To add a Google Map to the UniFi Controller software
Map view:
1.	 Click Configure Maps.
Configure Maps button
2.	 Click Add a Map.
Add a Map
3.	 Enter a map name in the Description field and click Use
Google Maps. Click Continue.
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4.	 The default view is Map, which looks like a street map.
Use the tools on the left to navigate the map or zoom
in/out.
In the Search field, you can enter an address or the
latitude and longitude of a specific location. Google
Maps will automatically update the map.
You can also click Satellite for a satellite view, as seen
from above.
Click Take Snapshot to capture a screenshot.
5.	 Click Close.
You can adjust the zoom using the slider on the right.
Placing Access Points on the Map
Drag the Access Point / icon(s) from the Unplaced APs
list on the left to the appropriate location(s) on the map.
The access point will appear in the area that you placed it.
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Wired/Wireless Access Point  Shows the
location of the Access Point on the map.
Click and hold this icon to drag the Access Point
to another location on the map. Click the Access
Point icon to reveal additional options. Click a
blank area of the map to hide them.
Lock  Locks the selected Access Point in the
current location on the map.
Details  Brings up the Details window. This
allows you to view Access Point settings and
connected users. You can edit the radio channel,
transmit power, uplink, and device alias.
In the Details window, there are four tabs:
Details, Users, Guests, and Configuration.
•	 Details  Displays details on the Access Point
including the MAC address, model, version,
IP address, uptime, connected users, and
connected guests. Click Uplink (Wire) to
display the speed, duplex, Down Pkts / Bytes,
Up Pkts / Bytes, and Activity. Click Radio to
display the channel used, transmit power, and
packet information.
•	 Users  Displays the hostnames of the users
that are connected to the selected Access
Point and the IP addresses assigned to them.
You can click the hostname to display
additional details of each user. A window
with Details, Statistics, and Configuration is
displayed. The Details tab displays the MAC
address, hostname, IP address, uptime, and
the name of the connected Access Point. The
Statistics tab displays the channel used, signal
strength, transmit and receive rates, power
saving enabled or disabled, and the number
of packets sent and received. You can also
click History to see a sortable list of events.
The Configuration tab allows you to change
the alias name for the device.
•	 Guests  Displays the MAC address of guests
that are connected to the guest network.
•	 Configuration  Allows you to change the alias
name of the device and channel setting. You
can also set the transmit power to Auto, High,
Medium, Low, or Custom. You can also remove
the Access Point if you no longer want to
manage it with the UniFi Controller software.
Remove  Remove the Access Point from the
location on the map.
Show:  You can click each of the following options to
display Access Point labels, details, wireless coverage, and
topology on the map.
•	 Labels  Displays the name applied to the Access Point.
Refer to Alias under “Configuration” on page 37 to
change a name applied to an Access Point. If no custom
label is applied, the Access Point’s MAC address will be
displayed.
•	 Details  Displays the Access Point name, MAC address,
transmit/receive channel, number of users connected,
and number of guests connected.
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•	 Coverage  Displays a visual representation of the
wireless range covered by the Access Point.
Topology  Displays a visual representation of the network
configuration and connections between Access Points.
Any devices that is wirelessly connected will have a
wireless icon next to it. A path of arrows will indicate
which device the wireless device is downlinking from.
Map:   If multiple maps have been uploaded, you can
select which map you want to view using this option.
Configure Maps  Use this option to add maps or edit the
current map(s).
Set Map Scale  Use this option to define the scale of the
map. You will draw a line and define the distance that the
line represents.
Zoom Slider  Use to zoom the map detail in and out.
Setting the Map Scale
1.	 Click the Set Map Scale button.
2.	 Click and hold to draw a line in the area that you want
to use to set the scale of the map. If you need to redraw
the line, just click and hold again to draw a new line.
Once you’re happy with the line, click Next.
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Ubiquiti Networks, Inc.
3.	 Enter the distance that the line represents in the
Distance: field. The distance is specified in meters by
default but you can switch to feet using the drop-down
selection menu on the right. Click Next.
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Ubiquiti Networks, Inc.
Chapter 5: Statistics Tab
The Statistics tab provides a visual representation of the
network traffic connected to your managed APs. Charts
representing the number of clients and network traffic are
displayed. An hour by hour chart of the usage over the last
24 hours is also displayed on this screen.
Clients
# of Clients  Displays a visual pie chart representation of
the client distribution. Place the mouse cursor over the
chart for percentage details.
Quick Look
Most Active AP  Displays the most active Access Point’s
details, including the name or MAC address of the Access
Point, the total amount of data uploaded, and the total
amount of data downloaded.
The name or MAC address of the Access Point is a clickable
link that will open the device details page. See “Access
Point Details” on page 35 for additional information.
Most Active Client  Displays the details of the most active,
currently connected client. The name or MAC address of
the client device, the total amount of data uploaded, and
the total amount of data downloaded are displayed here.
The name or MAC address of the client device is a clickable
link that will open the device details page. See “User/
Guest Details” on page 44 for additional information.
All-Time Top Client  Displays the details of the all-time
most active client. The name or MAC address of the client
device, the total amount of data uploaded, and the total
amount of data downloaded are displayed here.
The name or MAC address of the client device is a clickable
link that will open the device details page. See “User/
Guest Details” on page 44 for additional information.
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Ubiquiti Networks, Inc.
Current Usage - Top Access Points
# of Clients  Displays a visual pie chart representation of
the client distribution on the most active Access Points.
Place the mouse cursor over the chart for percentage
details.
Traffic  Displays a visual pie chart representation of traffic
on the most active Access Points. Place the mouse cursor
over the chart for percentage details.
Recent Activities
The Recent Activities statistics can be toggled between a
view for the last 24 hours and a view for the last 30 days.
# of Clients  Displays a visual graph of the number of
clients connected during the selected time period (last 24
hours or last 30 days).
Traffic  Displays a visual graph of the network traffic
during the selected time period (last 24 hours or last 30
days).
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Chapter 6: Access Points Tab
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AP-PRO and AP-AC User Guide
Ubiquiti Networks, Inc.
Chapter 6: Access Points Tab
The Access Points tab displays a list of managed Access
Points, each displaying its icon, name, IP address, status,
number of clients connected, download/upload statistics,
and transmit/receive channel. You can click any of these
column headers to change the list order.
Search  Allows you to enter text you want to search for.
Simply begin typing; there is no need to press Enter.
Page Size  Allows you to determine how many results are
displayed per page. Select 10, 20, 30, 40, 60, or 100.
Icon  Displays the icon / of the Access Point (icon will
vary depending on model).
Name/MAC Address  Displays the hostname, alias, or
MAC address of the Access Point. You can click the name
to get additional details on the Access Point.
IP Address  Displays the IP address of the Access Point.
Status  Displays the connection status information.
•	 Connected  Displays that the Access Point connection is
physically wired.
•	 Connected (wireless)  Displays that the Access Point
connection is wirelessly downlinked to a physically
wired Access Point.
•	 Disconnected  Displays if the Access Point is
unreachable by the UniFi Controller software.
Disconnected Access Points will also appear under
Access Points > Disconnected at the top of the interface.
•	 Isolated  A managed Access Point that is unable to
locate its uplink.
•	 Managed by Other  Displays if the Access Point is not
in the default state but it is not controlled by the UniFi
Controller.
•	 Pending Approval  Displays if the Access Point is in the
default state and is available for adoption.
Num Clients  Displays the number of clients connected to
the Access Point.
Download  Displays the total size of downloads via the
Access Point.
Upload  Displays the total size of uploads via the Access
Point.
Channel  Displays the transmit/receive channel being
used by the Access Point. The radio band is represented as
(ng) for 2.4 GHz and (na) for 5 GHz.
Actions  Select an action button to perform the desired
action:
•	 Restart  Restart the selected Access Point.
•	 Locate  Click to locate the Access Point on the map. The
button will flash green and black until the Locate button
is clicked again. The LED on the Access Point will flash
so that you can place it in the correct location on the
map. The LED will flash until the Locate button is clicked
again.
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Ubiquiti Networks, Inc.
•	 Adopt  Click to adopt an Access Point that appears
under Access Points > Pending at the top of the interface.
The Status will appear as Adopting until the Access Point
is connected.
•	 Upgrade  If a software upgrade is available for the
Access Point, click Upgrade to install the latest UniFi
firmware on the device. The Status will appear as
Upgrading until the process is complete and the Access
Points reconnects to the UniFi Controller software.
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Chapter 7: Users Tab
UniFi™
AP-PRO and AP-AC User Guide
Ubiquiti Networks, Inc.
Chapter 7: Users Tab
The Users tab displays a list of users that are connected to
the primary wireless network of the Access Point.
Search  Allows you to enter text you want to search for.
Simply begin typing; there is no need to press Enter.
•	 2G  Select if you only want users of the 2.4 GHz wireless
network displayed.
•	 5G  Select if you only want users of the 5 GHz wireless
network displayed.
•	 All  Select to show all users.
Filter by AP  Drop-down list of all available Access Points.
Select one to filter the results and display only users
connected to the selected Access Point.
Page Size  Allows you to determine how many results are
displayed per page. Select 10, 20, 30, 40, 60, or 100.
Name/MAC Address  Displays the hostname, alias, or
MAC address of the connected user. You can click the
name to get additional details.
IP Address  Displays the IP address assigned to the user.
WLAN  Displays the name of the SSID (network name) of
the wireless LAN (WLAN) that the user is connected to.
Access Point  Displays the hostname or alias of the Access
Point. You can click the name to get additional details on
the Access Point.
Signal  Displays the signal strength and type from the
Access Point to the client. If a lightning bolt symbol is
present, the device is in power save mode. The device will
return to active mode when Down or Up activity resumes.
Icon Clients Mode
a 5 GHz
(802.11a, 802.11n/a, or 802.11ac)
Active
a
5 GHz
(802.11a, 802.11n/a, or 802.11ac)
Power Save
n 2.4 GHz
(802.11n)
Active
n
2.4 GHz
(802.11n)
Power Save
g 2.4 GHz
(802.11g)
Active
g
2.4 GHz
(802.11g)
Power Save
b 2.4 GHz
(802.11b)
Active
b
2.4 GHz
(802.11b)
Power Save
Down  Displays the total bytes of data received by the
user.
Up  Displays the total bytes of data sent by the user.
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Ubiquiti Networks, Inc.
Activity  Displays the level of activity for each user.
Bars Activity Level
(Bytes per second)
Idle
500
8000
64000
512000
2048000
Uptime  Displays the total time the user has been
connected for this session.
Actions  Click an action button to perform the
appropriate action.
•	 Block  Click this button to block a specific user from
accessing the Access Point. This will add the client to the
Blocked Device list.
•	 Reconnect  Click this button to reconnect a specific user
to the Access Point.
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Chapter 8: Guests Tab
UniFi™
AP-PRO and AP-AC User Guide
Ubiquiti Networks, Inc.
Chapter 8: Guests Tab
The Guests tab displays a list of users that have connected
to the guest network of the Access Point.
Search  Allows you to enter text you want to search for.
Simply begin typing; there is no need to press Enter.
•	 2G  Select if you only want guests of the 2.4 GHz
wireless network displayed.
•	 5G  Select if you only want guests of the 5 GHz wireless
network displayed.
•	 All  Select to show all guests.
Filter by AP  Drop-down list of all available Access Points.
Select one to filter the results and display only guests
connected to the selected Access Point.
Page Size  Allows you to determine how many results are
displayed per page. Select 10, 20, 30, 40, 60, or 100.
Name/MAC Address  Displays the hostname, alias, or
MAC address of the connected guest. You can click the
name to get additional details.
Status  Indicates whether the guest is authorized or
not. For authorization, guests must accept the Terms
of Use if the guest portal is enabled and authenticate if
authentication is enabled.
IP Address  Displays the IP address assigned to the guest.
Access Point  Displays the hostname or alias of the Access
Point. You can click the name to get additional details on
the Access Point.
Signal  Displays the signal strength and type from the
Access Point to the client. If a lightning bolt symbol is
present, the device is in power save mode. The device will
return to active mode when Down or Up activity resumes.
Icon Clients Mode
a 5 GHz
(802.11a, 802.11n/a, or 802.11ac)
Active
a
5 GHz
(802.11a, 802.11n/a, or 802.11ac)
Power Save
n 2.4 GHz
(802.11n)
Active
n
2.4 GHz
(802.11n)
Power Save
g 2.4 GHz
(802.11g)
Active
g
2.4 GHz
(802.11g)
Power Save
b 2.4 GHz
(802.11b)
Active
b
2.4 GHz
(802.11b)
Power Save
Down  Displays the total bytes of data received by the
guest.
Up  Displays the total bytes of data sent by the guest.
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AP-PRO and AP-AC User Guide
Ubiquiti Networks, Inc.
Activity  Displays the level of activity for each guest.
Bars Activity Level
(Bytes per second)
Idle
500
8000
64000
512000
2048000
Uptime  Displays the total time the guest has been
connected for this session.
Actions  Click an action button to perform the
appropriate action.
•	 Block  Click this button to block a specific guest from
accessing the Access Point.
•	 Reconnect  Click this button to reconnect a specific
guest to the Access Point.
•	 Authorize  When a guest is in a pending state,
authorization can be granted here manually.
•	 Unauthorize  Removes authorization of wireless guest
access and disconnects the client.
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Chapter 9: All Clients Tab
UniFi™
AP-PRO and AP-AC User Guide
Ubiquiti Networks, Inc.
Chapter 9: All Clients Tab
The All Clients tab displays a list of clients that have
connected to the guest or primary network of the Access
Point at some time during the period specified.
Search  Allows you to enter text you want to search for.
Simply begin typing; there is no need to press Enter.
You can apply the following primary filters:
•	 Blocked  Select if you only want blocked users and
guests displayed.
•	 Noted  Select if you only want users and guests whose
configurations include notes or who are forced to
connect to a specific Access Point. (See “Configuration”
on page 45 for more information.)
•	 User  Select if you only want users displayed.
•	 Guest  Select if you only want guests displayed.
•	 All  Select to show all users and guests.
For the User, Guest, and All filters, a secondary filter is
available:
•	 Offline Only  Select if you only want clients who
connected to the guest or primary network of the
Access Point at some time during the period specified.
•	 All  Select to show all users and guests.
Last Seen  Drop-down list that allows you to filter the
results on the page based on the time the user was last
seen. Select 1 day, 3 days, 7 days, 2 weeks, 1 month,
2 months, or 1 year.
Page Size  Allows you to determine how many results are
displayed per page. Select 10, 20, 30, 40, 60, or 100.
Name/MAC Address  Displays the hostname, alias, or
MAC address of the connected user. You can click the
name to get additional details.
User/Guest  Indicates whether the user is connected to
the primary or guest network.
Down  Displays the total bytes of data received by the
user.
Up  Displays the total bytes of data sent by the user.
Last Seen  Displays the last date and time the wireless
client was connected to the primary or guest network.
Actions  Click an action button to perform the
appropriate action.
•	 Block  Click this button to block a specific user from
accessing the Access Point. After you have blocked a
user, click unblock to allow access.
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Chapter 10: Access Point Details
UniFi™
AP-PRO and AP-AC User Guide
Ubiquiti Networks, Inc.
Chapter 10: Access Point
Details
UniFi Access Points connect to the UniFi Controller
software either by Ethernet, denoted as Connected, or by
a wireless connection, denoted as Connected (wireless).
Based on connection type, options under each tab vary.
Note: The UniFi AP-PRO or AP-AC does not support
wireless uplinks for the initial release, but it will with
a future firmware upgrade.
The upper part of the window has four clickable tabs. The
bottom of the window has Locate and Restart buttons.
Use the Locate button to flash the LED on the Access
Point and flash the Access Point icon on the map. Use the
Restart button to restart the Access Point. The four tabs
include Details, Users, Guests, and Configuration.
Note: The UniFi AP-PRO is described in this chapter;
however, the same information applies to the UniFi
AP-AC with the addition of 11ac (802.11ac) for the
Radio sections.
Details 
Displays details about the Access Point. Click Overview to
display the device specifics, connection details, uptime,
and user statistics.
Overview
MAC address  Displays the MAC address of the Access
Point.
Model  Displays the model information.
Version  Displays the version of software used on the
Access Point.
IP address  Displays the IP address of the Access Point.
Uptime  Displays the amount of time the Access Point has
been running without interruption.
# Users  Displays the number of users connected to the
primary network.
# Guests  Displays the number of users connected to the
guest network.
Uplink (Wire)
Displays details on a wired Access Point including the
connection speed, duplex type, Down Pkts / Bytes in K/M,
Up Pkts / Bytes in K/M, and Activity in B/sec.
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Ubiquiti Networks, Inc.
Radio (11n/b/g) or Radio (11n/a)
Click Radio (11n/b/g) or Radio (11n/a) to display the
channel and transmit/receive statistics.
Channel  Displays the wireless channel being used.
Transmit Power  Displays the EIRP in dBm.
Note: If the device has an external antenna, you can
place the mouse over the icon for additional details.
TX Pkts / Bytes  Displays the number of packets and total
bytes transmitted by the Access Point.
RX Pkts / Bytes  Displays the number of packets and total
bytes received by the Access Point.
TX Retry / Dropped  Displays the percentage of
transmitted packets that needed to be resent and the
percentage of packets that were dropped.
RX Error / Dropped  Displays the percentage of packets
received that needed to be resent and the percentage of
packets that were dropped.
# Users  Displays the number of users connected to the
primary network.
# Guests  Displays the number of users connected to the
guest network.
Users 
Name  Displays the name (MAC address if not defined) of
users connected to the primary network of the selected
Access Point. You can click the links under Name to display
additional details of each user (see “User/Guest Details”
on page 44 for more information).
WLAN  Displays the name of the SSID (network name) of
the wireless LAN (WLAN) that the user is connected to.
Actions  Select from one of the following actions:
•	 Block  Click this button to block a specific user from
accessing the Access Point. This will add the client to the
Blocked Device list.
•	 Reconnect  Click this button to reconnect a specific user
to the Access Point.
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Ubiquiti Networks, Inc.
Guests 
Name  Displays the name (MAC address if not defined)
of users connected to the guest network of the selected
Access Point. You can click the links under Name to display
additional details of each user (see “User/Guest Details”
on page 44 for more information).
WLAN  Displays the name of the SSID (network name) of
the wireless LAN (WLAN) that the user is connected to.
Actions  Select from one of the following actions:
•	 Block  Click this button to block a specific user from
accessing the Access Point. This will add the client to the
Blocked Device list.
•	 Reconnect  Click this button to reconnect a specific user
to the Access Point.
Configuration 
Allows you to change device configuration settings. Click
the apply button to commit any changes.
Config
General Settings
Alias  Allows you to name the device.
Click Apply to save your change.
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AP-PRO and AP-AC User Guide
Ubiquiti Networks, Inc.
Radio(s)
Radio (11n/b/g) or Radio (11n/a)
Channel  Select a channel or leave the default auto
setting. You can also use the default HT20 for 20 MHz
operation or HT40 for 40 MHz operation.
Tx Power  By default the transmit power is set to Auto. You
can also manually select High, Medium, Low or Custom.
•	 High  The highest TX power we can deliver.
•	 Low  The lowest TX power.
•	 Medium  Halfway in between High and Low.
•	 Custom  Full custom setting.
If the AP is using an external antenna, the Antenna Gain
field will appear, allowing you to specify the gain of
the attached antenna. After applying the settings, go
to Transmit Power under Details > Radio (11/n/g/b),
which always shows EIRP, and place the mouse over it to
display how it’s calculated.
Compatibility  (Available for 11n/b/g only.) Selects the
wireless compatibility mode. By default this is set to auto.
Choose one of the following:
•	 Auto  Supports wireless b/g/n standards.
•	 11n/11g only  Only supports wireless-n and wireless-g
devices.
•	 11n only  Only supports wireless-n devices.
•	 11g only  Only supports wireless-g devices.
Click apply to save any changes that you have made.
WLANs
Allows the deployment of different WLANs on different
Access Points.
WLANs (11n/b/g) or WLANs (11n/a)
Name  Displays the name of the SSID (network name) of
the wireless LAN (WLAN) that is available for the user to
connect to.
Overrides  Displays SSID override information applied
to the wireless LAN (WLAN) using the Actions > Override
option.
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Ubiquiti Networks, Inc.
Actions  Click Override to enable a VLAN, set the VLAN ID,
and enter the SSID override name to apply to the wireless
LAN (WLAN).
Enabled  Select to enable or clear to disable override
settings on the WLAN.
VLAN  Select to enable VLAN or clear to disable VLAN.
VLAN ID  The VLAN ID is a unique value assigned to
each VLAN at a single device; every VLAN ID represents
a different Virtual Local Area Network. A value between
2 and 4095 may be entered. For example, in a larger
deployment where there are multiple buildings, it’s
possible that a different VLAN ID is used in each building
while still on the same corporate network.
SSID  Enter the SSID override name to apply to the
wireless LAN (WLAN).
PSK  If the WPA-Personal security option has been
applied to the WLAN under Settings > Wireless Networks,
the Pre‑Shared Key (PSK) for the SSID specified will
automatically appear in this field.
Click Apply to save any changes that you have made. Click
Restore to remove any overrides that were applied to the
selected WLAN. Click Cancel to prevent application of any
changes you have made.
Network
The Access Point can be configured to obtain an IP address
automatically or configured with a static IP address.
Network Settings
Configure IP  Select between Using DHCP or Static IP:
•	 Using DHCP  Choose this option to obtain the IP
address, Gateway, and DNS address dynamically from
the external DHCP server.
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Ubiquiti Networks, Inc.
•	 Static IP  Choose this option to assign the static IP
address, Subnet mask, Gateway, Preferred DNS, and
Alternate DNS for the Access Point.
-
- IP address  Enter the IP address for the Access Point.
-
- Subnet mask  Enter the subnet mask for the Access
Point.
-
- Gateway  Enter the gateway address.
-
- Preferred DNS  Enter a primary DNS address.
-
- Alternate DNS  Enter a secondary DNS address.
Click apply to save any changes that you have made.
Access Point - Heartbeat Missed
When a wired Access Point is disconnected from the
router, its state will initially change to Heartbeat Missed,
followed by Isolated.
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AP-PRO and AP-AC User Guide
Ubiquiti Networks, Inc.
Access Point - Isolated
When an Access Point is in an Isolated state, you can
reestablish a connection to the UniFi Controller software
using one of two methods:
•	 Reconnect the Access Point to the router.
•	 Connect an Ethernet cable from the Secondary Ethernet
Port of the isolated Access Point to the Secondary
Ethernet Port of another UniFi AP that is connected to
the router.
Isolated Access Point  In an Isolated state, the Access
Point icon will change to red/orange on the Map tab.
or
The LED on the actual device will be steady green with
occasional flashing. This Access Point doesn’t provide any
wireless service.
Note: Do not use the Forget this AP option when the
Access Point is in an Isolated state. If you do, then the
only way to make the Access Point accessible from
the UniFi Controller is to take it down and connect it
by wire.
Access Point - Managed by Other
When an Access Point is in Managed by Other state, this
indicates that the Access Point is not in the default state
but it is not controlled by the UniFi Controller.
Overview
MAC address  Displays the MAC address of the Access
Point.
Model  Displays the model information.
Version  Displays the version of software used on the
Access Point.
Last Seen  Displays the amount of time that has passed
since the Access Point was last seen.
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Ubiquiti Networks, Inc.
Advanced Adoption
IP  The IP address and SSH port of the Access Point are
populated here.
Username  Enter the SSH Username for management
access.
Password  Enter the SSH Password for management
access.
Inform URL  The URL will be populated but you may need
to verify the accuracy as the system may have multiple
interfaces.
Adopt  Click to adopt the Access Point so you can manage
it using the UniFi Controller software.
Access Point - Pending Approval
When an Access Point is in Pending Approval state, this
indicates that the Access Point is in the default state and is
available for adoption.
MAC address  Displays the MAC address of the Access
Point.
Model  Displays the model information.
Version  Displays the version of software used on the
Access Point.
Last Seen  Displays the amount of time that has passed
since the Access Point was last seen.
Locate  Click to flash the LED on the Access Point and flash
the Access Point icon on the map.
Adopt  Click to adopt the Access Point so you can manage
it using the UniFi Controller software.
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AP-PRO and AP-AC User Guide
Ubiquiti Networks, Inc.
Forget this AP
Forget  Click to remove the Access Point from
management by the UniFi Controller software and to
restore it to factory default settings.
Note: Use caution when clicking forget. This will
restore the Access Point to factory settings when in a
Connected state. Do not use the Forget option when
the Access Point is in an Isolated state. If you do, the
only way to make the Access Point accessible from
the UniFi Controller is to take it down and connect
by wire.
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Chapter 11: User/Guest Details
UniFi™
AP-PRO and AP-AC User Guide
Ubiquiti Networks, Inc.
Chapter 11: User/Guest Details
The User and Guest hyperlinks bring up the User/Guest
Details window. Unless otherwise needed to specify
differences between the user and guest, this User Guide
will refer to both as user in the rest of this chapter.
There are four clickable tabs at the top of the window and
two buttons located on the bottom of the window. The
buttons are accessible from any of the tabs and perform
the following actions:
Block  Allows you to block the selected user from
accessing the network.
Reconnect  Allows you to reconnect a user that has been
blocked previously.
Unauthorize  (Available for guests only.) Allows you
to remove authorization of wireless guest access and
disconnect the client.
The four tabs contain the following information:
Details
Overview
MAC Address  Displays the MAC address of the user.
Hostname  Displays the name (if defined).
IP Address  Displays the IP address of the Access Point.
Uptime  Displays the amount of time the Access Point has
been running without interruption.
Connected AP  Displays the name or MAC address of the
Access Point this user is connected to.
If the user is offline, the following is displayed:
MAC Address  Displays the MAC address of the user or
guest.
Hostname  Displays the name (if defined).
Last Seen  Displays the last date and time the user was
connected to the primary or guest network.
Statistics
ESSID  Displays the wireless network name (SSID) of the
network that the user is connected to.
Connected AP  Displays the MAC address or name of the
Access Point the user is connected to.
Channel  Displays the channel being used for wireless
communication.
Signal  Displays the signal level.
TX Rate  Displays the transmit rate.
RX Rate  Displays the reception rate.
Activity  Displays user activity.
Power Save  Indicates whether power saving is enabled.
Received Pkts / Bytes  Displays the number of packets
and total bytes received by the user.
Sent Pkts / Bytes  Displays the number of packets and
total bytes transmitted by the user.
Note: The Statistics tab will only appear when the
user is connected.
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AP-PRO and AP-AC User Guide
Ubiquiti Networks, Inc.
History
Date/Time  Displays the date and time the user connected
to the Access Point.
Duration  Displays the time duration that the user was
connected to the Access Point.
Down  Displays how many bytes were downloaded by the
user during the session.
Up  Displays how many bytes were uploaded by the user
during the session.
Configuration
Config
Alias  Allows you to enter a name for the user. Click apply
to save your name change.
Note  Allows you to enter comments. Click apply to save
your change. Once saved, the user will be designated a
“Noted” client on the All Clients tab.
Usergroups  Allows you to select the User Group to
assign to the user. User Groups are set up under the
Settings tab > User Groups option (see “Settings > User
Groups” on page 18 for information on setting up User
Groups).
Click apply to save your changes.
Debug
Access Point  Allows you to force a device to connect to a
specific Access Point. This device will then be designated a
“Noted” client on the All Clients tab.
Device Type  Displays the type of device. If the device is
offline, “Unknown” is displayed.
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Chapter 12: Hotspot Manager
UniFi™
AP-PRO and AP-AC User Guide
Ubiquiti Networks, Inc.
Chapter 12: Hotspot Manager
Hotspot Manager includes four main tabs when accessed
by the UniFi Controller admin account. These tabs include
Wireless Guests, Payments/Transactions, Vouchers, and
Operator Accounts.
The UniFi Controller admin can create operator accounts
for the Hotspot Manager. Operator accounts are designed
for use by hotels to service guests and have no access to
other UniFi administrative features. Operator accounts
will have access to three tabs after login: Wireless Guests,
Payments/Transactions, and Vouchers.
Wireless Guests
Lists the Hotspot’s currently active wireless guests.
Includes the keyword Search box and Show guests within
drop‑down selections (options include last 24 hours,
3 days, 7 days, 2 weeks, 30 days, and 120 days).
 
Name/MAC Address  Displays the connected guest’s
device name or MAC address.
Package  Displays the type of package that was
purchased (if applicable).
Amount  Displays amount paid for access (if applicable).
Authorized By  Displays authorization method or none.
Download  Displays the total number of bytes
downloaded by the guest.
Upload  Displays the total number of bytes uploaded by
the guest.
Status  Displays the remaining session time for the guest.
Actions
•	 Disconnect  Allows you to immediately disconnect a
guest.
•	 Extend  Allows you to extend a guest’s session for an
additional 24 hours every time you click this button. If
you click it three times, you will extend the guest access
for three more days.
Payments/Transactions 
Lists the Hotspot’s payments and transactions. Includes
the keyword Search box and Show guests within
drop‑down selections (options include last 24 hours,
3 days, 7 days, 2 weeks, 30 days, and 120 days).
Time  Displays the time and date of the transaction.
Last Name  Displays the user’s last name.
First Name  Displays the user’s first name.
Package  Displays the package description.
Amount  Displays the amount of the transaction.
Extra Info  If the user paid via PayPal, the Extra Info field
displays the email address associated with the PayPal
account. If the user paid via credit card, the Extra Info field
will display the type of credit card and the last four digits
of the credit card used.
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47
Chapter 12: Hotspot Manager
UniFi™
AP-PRO and AP-AC User Guide
Ubiquiti Networks, Inc.
Status  Displays the status of the transaction.
Actions  Allows you to refund a customer if necessary by
clicking the Refund button.
Vouchers
Allows the creation of vouchers including a distributable
code, duration values, and use restrictions.
Search  Enter keywords in the Search box to find a specific
voucher based on Code, Create Time, or Note values.
Print all Unused Vouchers  Click Print All Unused
Vouchers to send a page to your printer with voucher
code and validity details.
Code  Displays a list of active voucher codes.
Create Time  Displays the time and date the voucher was
created.
Note  Displays any notes that were added using the Add
Notes option during voucher creation.
Duration  Displays the duration of minutes, hours, or days
that the voucher enables the user to access the Internet.
Status  Indicates whether it is a single-use or multi-use
voucher.
Actions
•	 Revoke  Immediately deactivates the selected voucher.
•	 Print Batch  Prints the selected voucher.
Active Voucher Page Slider  Adjust the slider from left to
right to view all Active Vouchers.
Create Vouchers  Includes the following:
•	 Create __  Specify the number of vouchers to create.
•	 __ vouchers  Choose whether the voucher can be used
One-time or for Multi-use.
•	 for __  Choose how long the voucher is valid (options
include 8 hours, 24 hours, 2 days, 3 days, 4 days, 7 days, or
User-defined).
•	 Add Notes  Select to add a note specific to the batch of
vouchers created.
Click Create Vouchers to create the vouchers as specified.
Operator Accounts 
Allows the creation of Operator Accounts that can log in to
Hotspot Manager to manage wireless guests, payments/
transactions, and vouchers.
•	 Search  Enter keywords in the Search box to find a
specific operator account based on Name, Password, or
Notes values.
•	 Actions  Click Delete to remove an operator.
•	 Account  Enter a name for the operator. The Account
can only be A-Z, a-z, or 0-9. No spaces are allowed.
•	 Password  Enter a password for the operator. The
Password has to start with A-Z, a-z, or 0-9. The other
characters can only be printable ASCII characters.
•	 Note  If desired, enter a note to identify or describe the
operator.
•	 Create Operator  Click Create Operator to create the
operator account as specified. To test the operator
account, log out of the UniFi Controller software and
log in using the operator credentials. Only the Wireless
Guests, Payments/Transactions, and Vouchers tabs will
appear.
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48
Appendix A: Portal Customization
UniFi™
AP-PRO and AP-AC User Guide
Ubiquiti Networks, Inc.
Appendix A: Portal
Customization
Overview
With Portal Customization, the UniFi Controller software
allows complete branding of a portal implementation,
allowing you to “white label” your wireless internet service
as if you had developed it yourself.
In order to provide the maximum flexibility in your
branding effort, the UniFi Controller software provides
total access to the portal directory on the system in which
it is installed.
This open architecture allows you to include unlimited
content while keeping development simple through the
use of plain .html (hand code or use any editor of your
choice). Testing is simple and immediate by reloading
changes from any browser.
Enabling Portal Customization
By default, Portal Customization is disabled in all Guest
Portal implementations. See “Settings > Guest Control”
on page 15 for more information on enabling the Guest
Portal for the following authentication and landing page
options: No authentication, Simple Password, Hotspot.
To enable Portal Customization, perform the following
steps:
1.	 Go to Settings and select Guest Control.
2.	 Make sure that the Guest Portal is enabled and select
an authentication method.
3.	 Select Enable portal customization and click Apply.
Viewing the Default Portal
Once Guest Portal > Portal Customization is enabled,
connect to the Guest Network SSID as shown below,
depending on your platform.
Windows
1.	 Go to Connect to Network.
-
- Windows 7  Right-click the Network icon.
-
- Windows Vista  Go to Start > Connect To.
-
- Windows XP  Right-click the Wireless Network icon
in the System Tray (lower right corner of the screen)
and then click View Available Wireless Networks.
2.	 Select the Guest Network SSID and click Connect.
3.	 Depending on the security type applied to the
network, enter the security key or password. Click OK
or Connect.
4.	 Launch your web browser and you will be directed to
the default portal page for the authentication type
configured on the Guest Portal (see “Settings > Guest
Control” on page 15 for screenshots of default
portal pages by authentication method).
Mac
1.	 Click the AirPort icon in the menu bar (top left side
of the screen).
2.	 Select the Guest Network SSID and click Connect.
3.	 Depending on the security type applied to the
network, enter the security key or password. Click OK.
4.	 Once connected, the AirPort icon will change from
gray to solid black. The number of black lines indicates
the signal strength.
5.	 Launch your web browser and you will be directed to
the default portal page for the authentication type
configured on the Guest Portal (see “Settings > Guest
Control” on page 15 for screenshots of default
portal pages by authentication method).
Setup
The html and css files are located on the system that the
UniFi Controller software has been installed on. The file
paths are in the following locations:
Mac:
/Applications/UniFi.app/Contents/Resources/data/portal
Windows:
<Drive_Letter>:\Users\<Username>\Ubiquiti UniFi\data\
portal
For specific instructions on accessing the files, refer to the
specific operating system:

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