Siemens OpenStage 10T manual

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  • Brand: Siemens
  • Product: Dect / voip phone
  • Model/name: OpenStage 10T
  • Filetype: PDF
  • Available languages: English, German

Table of Contents

Page: 0
Communication for the open minded
Siemens Enterprise Communications
www.siemens.com/open
Documentation
HiPath 500, HiPath 3000
OpenStage 10 T
User Guide
Page: 1
Important information
2
Important information
Trademarks
Never open the telephone or a key module. Should you en-
counter any problems, contact your service personnel.
Use only original Siemens accessories. The use of other
accessories may be hazardous and will render the warranty
and the CE marking invalid.
The device conforms to the EU directive 1999/5/EC as at-
tested by the CE marking.
All electrical and electronic products should be disposed of
separately from the municipal waste stream via designated
collection facilities appointed by the government or the lo-
cal authorities.
Proper disposal and separate collection of your old appli-
ance will help prevent potential damage to the environ-
ment and human health. It is a prerequisite for reuse and
recycling of used electrical and electronic equipment.
For more detailed information about disposal of your old
appliance, please contact your city office, waste disposal
service, the shop where you purchased the product or your
sales representative.
The statements quoted above are only fully valid for equip-
ment which is installed and sold in the countries of the Eu-
ropean Union and is covered by the directive 2002/96/EC.
Countries outside the European Union may impose other
regulations regarding the disposal of electrical and elec-
tronic equipment.
Page: 2
Important information
3
Location of the telephone
• The telephone should be operated in a controlled environment with an
ambient temperature between 5°C and 40°C.
• Do not install the telephone in a room where large quantities of dust
accumulate; this can considerably reduce the service life of the tele-
phone.
• Do not expose the telephone to direct sunlight or any other source of
heat, as this is liable to damage the electronic components and the
plastic casing.
• Do not operate the telephone in damp environments such as
bathrooms.
Internet-based documentation
This and other documentation can be found on the Internet at:
http://www.enterprise-communications.siemens.com
> Products > Phones & Clients > (select product) > Downloads.
To view and print documentation in PDF format, you require
Acrobat Reader (free software):
http://www.adobe.com
Technical notes, current information about firmware updates, frequently
asked questions and lots more can be found on the web at:
http://wiki.siemens-enterprise.com/
Page: 3
Contents
4
Contents
Important information . . . . . . . . . . . . . . . . . . . . . . . . . .2
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Internet-based documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
General information. . . . . . . . . . . . . . . . . . . . . . . . . . . .8
About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Team functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Getting to know your OpenStage phone . . . . . . . . .10
The user interface of your OpenStage 10 T . . . . . . . . . . . . . . . . . . . . . 10
Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Audio keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Calling functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Using codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Using function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Basic functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Open listening in the room during a call . . . . . . . . . . . . . . . . . . . . . . . . 16
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Dialing with DDS keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Redialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Ending a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Rejecting calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Turning the microphone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Calling a second party (consultation) . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Switching to the held party (alternating) . . . . . . . . . . . . . . . . . . . . . 20
Transferring a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Page: 4
Contents
5
Call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using variable call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Forwarding key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using call forwarding no reply (CFNR) . . . . . . . . . . . . . . . . . . . . . . . 24
Call forwarding in the carrier network and
forwarding multiple subscriber numbers (MSN) (not for U.S.) . . . . 25
Using callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Storing a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Accepting a callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Deleting saved callbacks (all) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Enhanced phone functions . . . . . . . . . . . . . . . . . . . .27
Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Accepting a specific call for your colleague . . . . . . . . . . . . . . . . . . . 27
Using the speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Answering calls from the entrance telephone
and opening the door. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Accepting a call from an answering machine . . . . . . . . . . . . . . . . . 29
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Making calls using system speed-dial numbers . . . . . . . . . . . . . . . 30
Dialing with speed-dial keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Talking to your colleague with a speaker call. . . . . . . . . . . . . . . . . . 31
Talking to your colleague with discreet calling (not for HiPath 500). 32
Automatic connection setup (hotline) . . . . . . . . . . . . . . . . . . . . . . . 32
Assigning a station number (not for U.S.) . . . . . . . . . . . . . . . . . . . . 32
Associated dialing/dialing aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
During a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Using call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Preventing and allowing call waiting (automatic camp-on) . . . . . . . 35
Turning the call waiting tone on and off. . . . . . . . . . . . . . . . . . . . . . 35
Accepting call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Conducting a conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Activating tone dialing/DTMF suffix-dialing . . . . . . . . . . . . . . . . . . . 38
Recording calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Transferring a call after a speaker call announcement in a group . . 40
Send trunk flash (not for HiPath 500). . . . . . . . . . . . . . . . . . . . . . . . 40
If you cannot reach a destination. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Call waiting (camp-on) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Busy override – joining a call in progress. . . . . . . . . . . . . . . . . . . . . 41
Using night answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Displaying and assigning call charges . . . . . . . . . .43
Dialing with call charge assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Page: 5
Contents
6
Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Activating/deactivating "Do not disturb". . . . . . . . . . . . . . . . . . . . . . . . . 44
Caller ID suppression. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Silent Monitor (not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Monitoring a room. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Trace call: identifying anonymous callers (not for U.S.). . . . . . . . . . . . . 47
Locking the telephone to prevent unauthorized use . . . . . . . . . . . . . . . 47
Locking another telephone to prevent unauthorized use . . . . . . . . . . . 48
Saving your PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
More functions/services. . . . . . . . . . . . . . . . . . . . . . .50
Appointments function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Saving appointments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Using timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Sending a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Creating and sending a message. . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Editing incoming messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Using another telephone like your own for a call . . . . . . . . . . . . . . . . . 52
Changing a number (after exchanging/moving/relocating a phone). . . . 53
Fax details and message on answering machine . . . . . . . . . . . . . . . . . 53
Resetting services and functions
(system-wide cancellation for a telephone). . . . . . . . . . . . . . . . . . . . . . 54
Activating functions for another telephone . . . . . . . . . . . . . . . . . . . . . . 55
Using system functions from outside
DISA (direct inward system access) . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Controlling Connected Computers or Their Programs/Tel. Data Service 58
Communicating with PC applications over a CSTA interface . . . . . . . . 59
Controlling relays (only for HiPath 3000) . . . . . . . . . . . . . . . . . . . . . . . . 60
Paging persons (not for U.S., not for HiPath 500) . . . . . . . . . . . . . . . . . 61
Using team functions. . . . . . . . . . . . . . . . . . . . . . . . . .62
Activating/deactivating a group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Accepting a call for another member of your team. . . . . . . . . . . . . . . . 63
Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Individual phone configuration . . . . . . . . . . . . . . . .66
Adjusting audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Adjusting the receiving volume during a call . . . . . . . . . . . . . . . . . . 66
Adjusting the ring volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Adjusting the ring tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Page: 6
Contents
7
Testing the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Phone functions, testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Contact partner in the case of problems . . . . . . . . . . . . . . . . . . . . . . . . 68
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Overview of functions and codes. . . . . . . . . . . . . . .73
Page: 7
General information
8
General information
About this manual
This document contains general descriptions of the technical options,
which may not always be available in individual cases. The respective fea-
tures must therefore be individually defined in the terms of the contract.
If a particular function on your phone is not available to you, this may be
due to one of the following reasons:
• The function is not configured for you or your telephone. Please con-
tact your system support representative.
• Your communications platform does not feature this function. Please
contact your Siemens sales partner for information on how to upgrade.
This user guide is intended to help you familiarize yourself with OpenStage
and all of its functions. It contains important information on the safe and
proper operation of your OpenStage phone. These instructions should be
strictly complied with to avoid operating errors and ensure optimum use of
your multifunctional telephone in the network.
These instructions should be read and followed by every person installing,
operating or programming an OpenStage phone.
This user guide is designed to be simple and easy to understand, providing
clear step-by-step instructions for operating your OpenStage phone.
Administrative tasks are dealt with in a separate manual. The Quick Refer-
ence Guide contains quick and reliable explanations of frequently used
functions.
Service
If you experience problems or defects with the phone, please dial the ser-
vice number for your country.
For your own protection, please read the section dealing with safety
in detail. Follow the safety instructions carefully in order to avoid en-
dangering yourself or other persons and to prevent damage to the
unit.
The Siemens service department can only help you if you experi-
ence problems or defects with the phone.
Should you have any questions regarding operation, your specialist
retailer or network administrator will gladly help you.
For queries regarding connection of the telephone, please contact
your network provider.
Page: 8
General information
9
Intended use
The OpenStage phone was developed as a device for speech transmission
and should be placed on the desk or mounted on the wall. Any other use
is regarded as unauthorized.
Telephone type
The identification details (exact product designation and serial number) of
your telephone can be found on the nameplate on the underside of the
base unit. Specific details concerning your communications platform can
be obtained from your service technician.
Please have this information ready when you contact our service depart-
ment regarding faults or problems with the product.
Team functions
To increase the efficiency of telephony, your service personnel can config-
ure various Team functions such as pickup groups, hunt groups, and call
distribution groups.
Page: 9
Getting to know your OpenStage phone
10
Getting to know your OpenStage phone
The following sections describe the most frequently used operating ele-
ments on your OpenStage phone.
The user interface of your OpenStage 10 T
Properties of your OpenStage 10 T
1 You can make and receive calls as normal using the handset.
2 Loudspeaker for open listening.
3 The function keys can be programmed with station numbers and func-
tions by your service personnel Æ page 11.
4 Audio keys are also available, allowing you to optimally configure the
audio features on your telephone Æ page 11.
5 The keypad is provided for input of phone numbers/codes.
Wall mounting ;
1
5
3
4
2
Page: 10
Getting to know your OpenStage phone
11
Keys
Audio keys
Function keys
Your OpenStage 10 T features three function keys that can be pro-
grammed with functions or station numbers by your service personnel.
Depending on how they are programmed, you can use the keys as:
• function keys
• repdial keys
• trunk keys
The status of a function is shown by the LED on the corresponding func-
tion key.
Key Function when key is pressed
- Set the volume lower Æ page 66.
n Turn speaker on/off (with red LED key) Æ page 16.
+ Set the volume higher Æ page 66.
You can program all programmable keys (except "Shift") on
two levels. The "Shift" key must be configured for this, and extend-
ed key functionality must be active (contact your service person-
nel).
In addition to functions and procedures, external phone numbers
and internal numbers can also be saved without LED display on the
second level.
Your service personnel can customize the default assignment in line
with your needs and requirements once the order has been placed.
Label strips and transparent cover
Function keys
Page: 11
Getting to know your OpenStage phone
12
Meaning of LED displays on function keys and DSS keys
Mailbox
Depending on your communication platform and its configuration (contact
your service personnel), you can use the mailbox key to access incoming
messages and messages from services such as HiPath Xpressions.
Messages
In idle mode, the following signals alert you to the presence of a new mes-
sage:
• The LED on the "Mailbox" key lights up.
• A special tone (continuous buzzing) or an announcement is audible
when you lift the handset.
Voicemail
If your telephone is connected to a voicemail system (such as Entry Voice
Mail), the Mailbox key will also light up to alert you to any messages that
have arrived.
To play back your voicemail, follow the instructions.
LED Meaning of function key Meaning of DSS key
S Off The function is deactivated. The line is free.
T Flashing[1]
[1] In this manual, flashing keys are identified by this icon, regardless of the flashing interval.
The flashing interval represents different statuses, which are described in detail in the cor-
responding sections of the manual.
The function is in use. The line is busy.
R On The function is activated. There is a call on the line.
For a description of how to edit the entries Æ page 52.
Page: 12
Getting to know your OpenStage phone
13
Step by Step
Calling functions
Your communication system dynamically customizes its
extensive range of functions depending on the given
situation. You can activate the functions available on
your OpenStage 10 T via the individually programmed
function keys and/or with an appropriate code.
Using codes
All communication system functions can be activated
via codes.
Making settings in idle mode
Example:
Your phone is in idle mode.
)97 Enter the code to activate the "Do not disturb" feature.
n The speaker key lights up when you start programming
and goes out when the operation is over.
Z In some situations, an acoustic signal is also output.
Activating functions during a call
Example:
[ You are conducting a consultation call and would like to
toggle between the two parties.
T Press the "Consult" key.
)2 Enter the code.
An overview of the most important procedures and de-
fault codes is provided in the appendix to this user
guide Æ page 73.
Default codes are also specified in the descriptions in
the main part of this user guide.
Codes that activate functions are always preced-
ed by the star key, whereas codes that deacti-
vate/delete functions always start with the
pound key.
Default codes can be modified by your service
personnel.
Page: 13
Step by Step
Getting to know your OpenStage phone
14
Using function keys
Your service personnel can program the three function
keys with frequently used functions. You can activate a
function by simply pressing the relevant key (if permit-
ted by the current situation).
For more information, see Æ page 11.
Example:
Your phone is in idle mode.
S Press the DoNotDisturb" key. The LED lights up. Do not
disturb is active.
Page: 14
Basic functions
15
Step by Step
Basic functions
Answering calls
Your OpenStage phone rings with the tone signal set
when an incoming call is received.
• When you receive an internal call, your telephone
rings once every four seconds (single-tone se-
quence).
• When you receive an external call, your telephone
rings twice in rapid succession every four seconds
(dual-tone sequence).
• When you receive a call from the entrance tele-
phone, your telephone rings three times in rapid
succession every four seconds (triple-tone se-
quence).
• If a call is waiting, you hear a short tone (beep) every
six seconds.
Answering a call via the handset
The phone is ringing.
^ Lift the handset.
if nec. + or - Set the call volume. Keep pressing the key until the de-
sired volume is set.
Please read the introductory chapter "Getting to
know your OpenStage phone" Æ page 10 care-
fully before performing any of the steps de-
scribed here on your phone.
Your service personnel can adjust the ring ca-
dence for external and internal calls for you.
In other words, different ring cadences can be
set for different internal callers.
Page: 15
Step by Step
Basic functions
16
Open listening in the room during a call
You can let other people in the room join in on the call.
Let the other party know that you have turned on the
speaker.
Prerequisite: You are conducting a call via the handset.
Activating
n Press the speaker key. The LED lights up.
Deactivating
n Press the speaker key. The LED goes out.
Page: 16
Basic functions
17
Step by Step
Making calls
Dial
^ Lift the handset.
j Internal calls: Enter the station number.
External calls: Enter the external code and the station
number.
The called party does not answer or is busy
\ Replace the handset.
or if available:
S Press the "Release" key.
On-hook dialing
j Internal calls: Enter the station number.
External calls: Enter the external code and the station
number.
The other party answers with speaker
^ Lift the handset.
The called party does not answer or is busy:
n Press the speaker key. The LED goes out.
or if available:
S Press the "Release" key.
Your system may also be programmed so that
you have to press the "internal" key before you
dial an internal number.
To call an external party, you have to enter an ex-
ternal code before dialing the party’s telephone
number (Prime Line is not active; contact your
service personnel).
Page: 17
Step by Step
Basic functions
18
Dialing with DDS keys
Prerequisite: Repdial keys are programmed on your
phone.
S Press the key with a saved number.
If the number is saved on the second layer, press the
shift key first.
Redialing a number
The last external station number dialed is automatically
saved.
You can redial them simply by pressing a key.
Prerequisite: The "Redial" key is programmed on your
telephone.
^ Lift the handset.
S Press the "Redial" key
Ending a call
\ Replace the handset.
or if available:
S Press the "Release" key.
You can press the DDS key during a call and au-
tomatically initiate a callback Æ page 20.
If this feature is configured (contact your service
personnel), account codes entered are also
saved Æ page 43.
On a multi-line phone, the last number dialed on
the primary line is always saved.
Page: 18
Basic functions
19
Step by Step
Rejecting calls
You can reject calls which you do not wish to take. The
call is then signaled at another definable telephone
(contact your service personnel).
The phone is ringing.
if available:
S Press the "Release" key.
If a call cannot be rejected, your telephone will continue
to ring.
Turning the microphone on and off
You can temporarily switch off the handset microphone
to prevent the other party from listening in while you
consult with someone in your office.
[ You are conducting a call.
if available:
S Press the "Microphone" key. The LED lights up.
R Press the "Microphone" key. The LED goes out.
The microphone is reactivated.
Page: 19
Step by Step
Basic functions
20
Calling a second party (consultation)
You can call a second party while a call is in progress.
The first party is placed on hold.
Prerequisite: The "Consult" key is configured on your
phone.
S Press the "Consult" key. The LED flashes.
j Call the second party.
Returning to the first party
T Press the "Consult" key and wait two seconds.
or (depending on the configuration)
T Press the "Consult" twice.
Switching to the held party (alternating)
T Press the "Consult" key.
)2 Enter the code. The LED continues to flash.
Combine the calling parties into a three-party
conference
T Press the "Consult" key.
)3 Enter the code. The LED goes out.
Allowing call partners to continue a conference
after you exit
\ Replace the handset.
For more information on conferences, see
Æ page 37.
Page: 20
Basic functions
21
Step by Step
Transferring a call
If the person you are speaking to wants to talk to anoth-
er colleague of yours, you can transfer the call that col-
league.
S Press the "Consult" key. The LED flashes.
j Enter the number of the party to which you want to
transfer the call.
[ Announce the call, if necessary.
\ Replace the handset.
Page: 21
Step by Step
Basic functions
22
Call forwarding
Using variable call forwarding
You can immediately forward internal or external calls to
different internal or external telephones (destinations).
(External destinations require special configuration in
the system.)
The phone is in idle mode Æ page 13.
)1 Enter the code.
1 or 2 or 3 Enter the forwarding type you want:
1=all calls, 2=external calls only, 3=internal calls only.
j Enter the destination number (external destinations
with external code).
Deactivating call forwarding
The phone is in idle mode Æ page 13.
(1 Enter the code.
When call forwarding is active, a special dial tone
sounds when you lift the handset.
If DID DTMF is active (contact your service per-
sonnel), you can also forward calls to this desti-
nation. Destinations: fax = 870, DID = 871,
fax DID = 872.
Page: 22
Basic functions
23
Step by Step
Forwarding key
Your service personnel can program the "forwarding"
function on a function key on your OpenStage 10 T. This
forwarding action can be programmed either "complete-
ly" or "incompletely".
Activating forwarding
Prerequisite: Your service personnel programmed the
forwarding key "completely".
S Press the forwarding key. The LED lights up.
The permanently programmed forwarding function is
activated.
or Prerequisite: Your service personnel programmed the
forwarding key "incompletely".
S Press the forwarding key. The LED lights up.
1 or 2 or 3 Enter the forwarding type you want:
1=all calls, 2=external calls only, 3=internal calls only.
j Enter the destination number (external destinations
with external code).
Deactivating call forwarding
R Press the forwarding key. The LED goes out.
Page: 23
Step by Step
Basic functions
24
Using call forwarding no reply (CFNR)
Calls that are not answered after three rings (=default,
can be adjusted by service personnel) or that are re-
ceived while another call is ongoing can be automatical-
ly forwarded to a specified telephone.
The phone is in idle mode Æ page 13.
)495 Enter the code.
j Enter the destination number.
• Enter the internal station number for internal desti-
nations
• Enter the external code and the external station
number for external destinations
Deactivating call forwarding no reply
The phone is in idle mode Æ page 13.
(495 Enter the code.
Page: 24
Basic functions
25
Step by Step
Call forwarding in the carrier network and
forwarding multiple subscriber numbers
(MSN) (not for U.S.)
If this function has been configured (contact your ser-
vice personnel), you can forward calls to your assigned
multiple subscriber number (MSN) (DID number) direct-
ly within the carrier network.
For example, you can forward your phone line to your
home phone after business hours.
The phone is in idle mode Æ page 13.
)64 Enter the code.
1 or 2 or 3 Enter the forwarding type you want:
1=immediate, 2 =on no answer, 3 =on busy.
j Enter the destination number (without the external
code).
Deactivating call forwarding
The phone is in idle mode Æ page 13.
(64 Enter the code.
1 or 2 or 3 Enter the activated call forwarding type.
1=immediate, 2 =on no answer, 3 =on busy.
Page: 25
Step by Step
Basic functions
26
Using callback
You can request a callback if the internal station called is
busy or if nobody answers. This also applies for external
calls via ISDN exchanges. This feature saves you from
having to make repeated attempts to reach the user.
You receive a callback
• When the other party is no longer busy,
• When the user who did not answer has conducted
another call.
Storing a callback
Prerequisite: You have reached a busy line or no one
answers.
if available:
S Press the "Callback" key. The LED lights up.
or
S Press the "Consult" key. The LED flashes.
)58 Enter the code.
Accepting a callback
Prerequisite: A callback was saved.
Z Your telephone rings.
^ Lift the handset.
Z You hear a ring tone.
Deleting saved callbacks (all)
if available:
R Press the "Callback" key. The LED goes out.
or
(58 Enter the code.
When configured (contact your service person-
nel), all callback requests are automatically delet-
ed over night.
Page: 26
Enhanced phone functions
27
Step by Step
Enhanced phone functions
Answering calls
Accepting a specific call for your colleague
You hear another telephone ring.
^ Lift the handset.
)59 Enter the code.
j Enter the number of the ringing telephone.
Using the speakerphone
A colleague addresses you directly over the speaker
with a speaker call. You hear a tone before the an-
nouncement.
You can answer directly via the handset.
^ Lift the handset and answer the call.
Accepting a call in a team Æ page 63.
Placing a speaker call to a colleague Æ page 31.
Page: 27
Step by Step
Enhanced phone functions
28
Answering calls from the entrance telephone
and opening the door
If an entrance telephone has been programmed, you
can use your telephone to speak to someone at the en-
trance telephone and to activate a door opener.
If you have the proper authorization (consult your ser-
vice personnel), you can allow visitors to activate the
door opener themselves by entering a five-digit code
(using a DTMF transmitter or installed keypad).
Speaking to visitors via the entrance telephone
Prerequisite: Your telephone rings.
^ Lift the handset within thirty seconds. You are connect-
ed to the entrance telephone immediately.
or
^ Lift the handset after more than thirty seconds.
j Dial the entrance telephone number.
Opening the door from your telephone during a call
from the entrance telephone
if available:
S Press the "Door opener" key.
or
S Press the "Consult" key. The LED flashes.
)61 Enter the code.
j Dial the entrance telephone number.
Opening the door with a code (at the door)
j After ringing the bell, enter the five-digit code (using the
keypad or a DTMF transmitter). Depending on how the
door opener has been programmed, a doorbell call sig-
nal may or may not be forwarded.
Page: 28
Enhanced phone functions
29
Step by Step
Activating the door opener
The phone is in idle mode Æ page 13.
)89 Enter the code.
j Dial the entrance telephone number.
j Enter the five-digit code. Default code = "00000" (con-
tact your service personnel).
1 or 2 Enter the door opener type. 1=enable with ring, 2=en-
able w/o ring (you can also open the door without a
doorbell ring).
Deactivating the door opener
The phone is in idle mode Æ page 13.
(89 Enter the code.
j Dial the entrance telephone number.
Accepting a call from an answering machine
You can accept a call from an answering machine if
there is an answering machine connected to your sys-
tem and a key programmed for it on your phone (con-
tact your service personnel).
R The LED lights up. Press the key shown.
Page: 29
Step by Step
Enhanced phone functions
30
Making calls
Making calls using system speed-dial numbers
Prerequisite: You know the system speed-dial num-
bers (consult your service personnel).
The phone is in idle mode Æ page 13.
if available:
S Press the "Speed Dial" key. The LED flashes.
or
)7 Enter the code.
j Enter a three-digit speed-dial number.
if nec. Suffix-dialing
j If necessary, you can suffix-dial additional digits
(for example, the user’s extension) at the end of the
saved station number.
If this feature is configured, a suffix is automatically di-
aled (for example, "0" for the exchange) if no entries are
made within 4 or 5 seconds.
Dialing with speed-dial keys
Prerequisite: You have configured speed-dial keys
Æ page 31.
^ Lift the handset.
if available:
S Press the "Speed Dial" key. The LED flashes.
or
)7 Enter the code.
) Press the key shown.
j Press the required speed-dial key.
Page: 30
Enhanced phone functions
31
Step by Step
Configure a speed-dial key
You can program the keys 0 to 9 with
ten external phone numbers.
The phone is in idle mode Æ page 13.
)92 Enter the code.
) Press the key shown.
j Press the required speed-dial key.
j First enter the external code and then the external sta-
tion number (wait approx. 5 seconds).
Talking to your colleague with a speaker call
You can make a loudspeaker announcement to an inter-
nal user with a system telephone without any action on
their part.
^ Lift the handset.
)80 Enter the code.
j Enter the station number.
Page: 31
Step by Step
Enhanced phone functions
32
Talking to your colleague with discreet calling
(not for HiPath 500)
If this function has been configured (ask your service
personnel), you can join an ongoing call conducted by
an internal user at a system telephone with display.
You can listen in unnoticed and speak to the internal
user without being overheard by the other party (dis-
creet calling).
The phone is in idle mode Æ page 13.
*945 Enter the code.
j Enter your internal station number.
Automatic connection setup (hotline)
If this function is configured (contact your service per-
sonnel), the system automatically sets up a connection
to a preset internal or external destination.
^ Lift the handset.
Depending on the setting, the connection is either set
up immediately or only after a preset period of time
(= hotline after a timeout).
Assigning a station number (not for U.S.)
If this function has been configured (contact your ser-
vice personnel), you can selectively assign a specific
number (DID number) to your telephone before making
an external call. The assigned number then appears on
the called party’s display.
^ Lift the handset.
*41 Enter the code.
j Enter the DID number you wish to use.
j Dial the external number.
Your service personnel can protect your tele-
phone against discreet calling.
Page: 32
Enhanced phone functions
33
Step by Step
Associated dialing/dialing aid
If this function has been configured (contact your ser-
vice personnel), you can use a dialing aid to dial num-
bers and set up calls for your telephone.
^ Lift the handset.
)67 Enter the code.
j Enter the internal number of the party for whom you
want to dial.
j Enter the number you wish to dial (external with exter-
nal code).
Page: 33
Step by Step
Enhanced phone functions
34
During a call
Using call waiting (second call)
Callers can still reach you while you are engaged in an-
other call. A signal alerts you to the waiting call.
You can ignore or accept the second call.
When you accept the waiting call, you can either end
the first call or place it on hold and resume the call later
on.
You can block the second call or the signal tone
(Æ page 35).
Prerequisite: You are engaged in a phone call and hear
a tone (every six seconds).
Ending the first call and answering the waiting call:
\ Replace the handset. Your telephone rings.
^ Answer the second call. Lift the handset.
Placing the first call on hold and answering the
second call:
S Press the "Consult" key. The LED flashes.
)55 Enter the code.
You are immediately connected to the second caller.
The first party is placed on hold.
Ending the second call and resuming the first one
S Press the "Consult" key and wait two seconds.
or (depending on the configuration)
S Press the "Consult" twice.
Page: 34
Enhanced phone functions
35
Step by Step
Preventing and allowing call waiting
(automatic camp-on)
If this function has been configured (ask your service
personnel), you can prevent or allow a second call
Æ page 34 from being signaled by automatic camp-on
during an ongoing call.
The phone is in idle mode Æ page 13.
(490 Enter the code for "Call wait.term.off"
or
)490 enter the code for "Call wait.term.on".
Turning the call waiting tone on and off
You can suppress the call waiting tone (every six sec-
onds) for external calls. A one-time special dial tone
then alerts you to the waiting call.
Activating the call waiting tone
The phone is in idle mode Æ page 13.
(87 Enter the code.
Deactivating the call waiting tone
The phone is in idle mode Æ page 13.
)87 Enter the code.
Accepting call on hold
Prerequisite: One or more calls are on hold. The phone
is idle.
^ Lift the handset.
)63 Enter the code.
j Enter the trunk number.
Page: 35
Step by Step
Enhanced phone functions
36
Parking a call
You can park up to ten calls, either internal, external, or
both. Parked calls can be displayed on and picked up
from another telephone. This feature is useful if you
want to continue a call at another phone.
Prerequisite: You are conducting a call.
S Press the "Consult" key. The LED flashes.
)56 Enter the code.
0 ... 9 Enter the number of the park slot (0 - 9) and make a note
of it.
You will hear a negative confirmation tone if the park
slot number you enter is already in use. Enter another
one.
\ Replace the handset.
Retrieving a parked call
Prerequisite: One or more calls have been parked. The
phone is idle.
^ Lift the handset.
(56 Enter the code.
0 ... 9 Enter the park slot number you noted earlier.
If the park slot number you enter is not in use, you can-
not retrieve the call.
If a parked call is not picked up, it is returned to
the telephone from where it was parked after a
specific period of time (recall).
Page: 36
Enhanced phone functions
37
Step by Step
Conducting a conference
In a conference call, you can talk to as many as four oth-
er parties at the same time. These may be internal or
external users.
^ Lift the handset.
j Call the first party.
S Press the "Consult" key. The LED flashes.
j Call the second party.
[ Announce the conference.
T Press the "Consult" key.
)3 Enter the code. The LED goes out.
A tone sounds every 30 seconds to indicate that a con-
ference is in progress.
If the second party does not answer
T Press the "Consult" key and wait two seconds.
or depending on the configuration
T Press the "Consult" twice.
Adding up to five parties to a conference
S Press the "Consult" key. The LED flashes.
j Call the new party.
[ Announce the conference.
T Press the "Consult" key.
)3 Enter the code. The LED goes out.
And so on...
Leaving a conference
\ Replace the handset.
You can only add parties to or remove them from
a conference if you initiated the conference.
Page: 37
Step by Step
Enhanced phone functions
38
Ending a conference
S Press the "Consult" key. The LED flashes.
(3 Enter the code. The LED goes out.
Removing the ISDN central office party from the
conference
S Press the "Consult" key. The LED flashes.
*491 Enter the code.
Activating tone dialing/DTMF suffix-dialing
You can transmit dual-tone multifrequency (DTMF) sig-
nals to control devices such as an answering machine
or automatic information system.
[ You have set up a connection.
S Press the "Consult" key. The LED flashes.
*53 Enter the code.
j You can use the keys 0 through 9, ) and
( to transmit DTMF signals.
Ending the call also deactivates DTMF suffix dial-
ing.
Your system may be configured so that you can
start DTMF suffix-dialing immediately after set-
ting up a connection.
Page: 38
Enhanced phone functions
39
Step by Step
Recording calls
If configured (contact your service personnel for de-
tails), you can record an active call.
Prerequisite: You are conducting a call.
if available:
S Press the "Recording" key. The LED lights up.
or
S Press the "Consult" key. The LED flashes.
)493 Enter the code.
You and the other party hear an announcement that re-
cording has started and as long as recording is still run-
ning, you hear an acoustic signal approx. every 15 sec-
onds.
Stopping recording
if available:
R Press the "Recording" key which lights up. The LED
goes out.
or
S Press the "Consult" key. The LED flashes.
T Press the "Consult" key. The LED goes out.
Listening to a recording
Playback of the recording depends on the voice record-
ing system used (see the associated user guide or
Æ page 52).
During recording, it is not possible to add further
call parties.
Page: 39
Step by Step
Enhanced phone functions
40
Transferring a call after a speaker call
announcement in a group
If this function has been configured (contact your ser-
vice personnel), you can use a speaker call (announce-
ment, Æ page 62) to announce a call in progress to a
group of users Æ page 31.
After a member of the group has accepted the call re-
quest, you can transfer the waiting party.
Prerequisite: You are conducting a call.
S Press the "Consult" key. The LED flashes.
)80 Enter the code.
j Enter the group’s station number.
[ Announce the call.
You are connected to a member of the group when this
party accepts the call.
\ Replace the handset.
Send trunk flash (not for HiPath 500)
To activate ISDN-type services and features through the
network carrier’s analog trunks or those of other com-
munications platforms (such as "consultation hold"), you
must send a signal to the trunks before dialing the ser-
vice code or telephone number.
Prerequisite: You have set up an external connection
via an analog line.
S Press the "Consult" key. The LED flashes.
)51 Enter the code.
j Enter the service code and/or telephone number.
If the connection between the two other parties
is not established within 45 seconds, the call
from the first part returns to you (recall).
Page: 40
Enhanced phone functions
41
Step by Step
If you cannot reach a destination
Call waiting (camp-on)
Prerequisite: You have dialed an internal number and
hear a busy signal. It is important that you reach the
called party.
Z Wait (approx. 5 seconds) until the busy tone is followed
by the ring tone.
The called party can then respond Æ page 34.
Busy override – joining a call in progress
This function is only available if it has been configured
by the service technician (contact your service person-
nel).
Prerequisite: You have dialed an internal number and
hear a busy signal. It is important that you reach the
called party.
S Press the "Consult" key. The LED flashes.
)62 Enter the code.
The called party and person to whom this party is talk-
ing hear an alerting tone every two seconds.
If the called party has a system telephone with display,
the following appears on the screen: "Override: (Num-
ber or name)".
You can now start talking.
The called party can prevent automatic call wait-
ing Æ page 35.
If this feature is configured (contact your service
personnel), you will immediately hear the ring
tone.
Page: 41
Step by Step
Enhanced phone functions
42
Using night answer
When night answer mode is active, for example during
a lunch break or after office hours, all external calls are
immediately forwarded to a specific internal telephone
(night station). The night station can be defined by ser-
vice personnel (= standard night answer service) or by
you (= temporary night answer service).
Activating
The phone is in idle mode Æ page 13.
)44 Enter the code.
j Enter the destination number within 5 seconds
(= temporary night answer service).
or
) Enter the code or make no entry (= standard night an-
swer service).
Deactivating
The phone is in idle mode Æ page 13.
(44 Enter the code.
Service personnel can also configure an "automatic
night answer service". The automatic night answer ser-
vice activates at specific times for your telephone de-
pending on how it is programmed.
You can deactivate the automatic night answer service
or replace it with a night answer service you configured
(see above).
Page: 42
Displaying and assigning call charges
43
Step by Step
Displaying and assigning call
charges
Dialing with call charge assignment
You can assign external calls to certain projects.
Prerequisite: Your service personnel have defined ac-
count codes for you.
^ Lift the handset.
)60 Enter the code.
j Enter the account code.
if nec.
( Press the key shown (must be configured; consult your
service personnel).
j Enter the external phone number.
You can also enter the account code during an
external call.
Page: 43
Step by Step
Privacy/security
44
Privacy/security
Activating/deactivating "Do not disturb"
If you do not wish to take calls, you can activate do not
disturb. Internal callers hear the busy tone, external call-
ers are connected to another phone, which you can
specify (contact your service personnel).
Activating
The phone is in idle mode Æ page 13.
)97 Enter the code.
Deactivating
The phone is in idle mode Æ page 13.
(97 Enter the code.
When you lift the handset, you will hear a special
tone (continuous buzzing) reminding you that "Do
not disturb" is activated.
Authorized internal callers automatically override
the DND feature after five seconds.
Page: 44
Privacy/security
45
Step by Step
Caller ID suppression
You can prevent your station number or name from ap-
pearing on the displays of external parties you call. The
feature remains active until you deactivate it.
Activating
The phone is in idle mode Æ page 13
)86 Enter the code.
Deactivating
The phone is in idle mode Æ page 13.
(86 Enter the code.
Silent Monitor (not for HiPath 500)
When configured (ask responsible service personnel),
you can join in an on-going call conducted by an internal
user and monitor silently and unnoticed.
^ Lift the handset.
)944 Enter the code.
j Enter your internal station number.
Your service personnel can activate/deactivate
caller ID suppression for all phones.
Page: 45
Step by Step
Privacy/security
46
Monitoring a room
You can use a phone to monitor a room. This function
must be enabled on the monitoring phone.
When you call this phone, you can immediately hear
what is happening in that room.
Activating the telephone to be monitored
^ Lift the handset and leave it directed towards the noise
source.
)88 Enter the code.
Deactivating the telephone to be monitored
\ Replace the handset.
Monitoring the room
^ Lift the handset.
j Enter the internal station number of the phone located
in the room that you wish to monitor.
Page: 46
Privacy/security
47
Step by Step
Trace call: identifying anonymous
callers (not for U.S.)
You can identify malicious external callers. You can record
the caller’s phone number during a call or up to 30 sec-
onds after a call. In this case, you should not hang up.
[ You are conducting an external call.
S Press the "Consult" key. The LED flashes.
)84 Enter the code.
Locking the telephone to prevent
unauthorized use
You can prevent unauthorized parties from using your
phone during your absence.
Prerequisite: You have configured a PIN code
Æ page 49.
Locking the phone
The phone is in idle mode Æ page 13.
)66 Enter the code.
j Enter code (telephone lock) Æ page 49.
Unlocking the phone
The phone is in idle mode Æ page 13.
(66 Enter the code.
j Enter code (telephone lock) Æ page 49.
If the trace is successful, the transmitted data is
stored by your network operator. Contact your
service personnel.
When the phone is locked, a special dial tone
sounds when the handset is lifted. Within the
system, users can make calls as normal.
Your phone can also be locked or unlocked by an
authorized party Æ page 48.
Page: 47
Step by Step
Privacy/security
48
Locking another telephone to prevent
unauthorized use
If configured (contact your service personnel), you can
lock and unlock other telephones against unauthorized
access.
If a phone user locks his or her phone and forgets the
personal lock code, you can use this function to unlock
the phone.
The phone is in idle mode Æ page 13.
)943 Enter the code.
j Enter the internal station number of the phone you wish
to lock/unlock.
) Enter the code to lock the phone.
or
( Enter the code to unlock the phone.
Page: 48
Privacy/security
49
Step by Step
Saving your PIN
Enter a personal code to use the functions
• for protecting your phone against unauthorized use
Æ page 47
• for using another telephone like your own
Æ page 52
• for changing a number Æ page 53.
You can save this code.
The phone is in idle mode Æ page 13.
)93 Enter the code.
j Enter the current five-digit PIN.
If you have not yet set a PIN, use "00000" the first time.
j Enter the new PIN.
j Re-enter the new PIN.
If you forget your code, contact your service per-
sonnel. Your code can be reset to "00000".
Your phone can also be locked or unlocked by an
authorized party Æ page 48.
Page: 49
Step by Step
More functions/services
50
More functions/services
Appointments function
You can configure your phone to call you to remind you
about an appointment.
You must save the relevant time of the call for this. You
can enter a single appointment that will take place in
the next twenty-four hours or you can enter a daily re-
curring appointment.
Saving appointments
The phone is in idle mode Æ page 13.
)46 Enter the code.
j Enter a 4-digit time such as 0905 for 9.05 (= 9.05 am) or
1430 for 14.30 (= 2.30 pm).
2 or 7 If the selected language is "US English" (contact your
service personnel), enter code 2 for "am" or 7 for "pm".
Deleting saved reminders
The phone is in idle mode Æ page 13.
(46 Enter the code.
Using timed reminders
Prerequisite: You have saved a reminder Æ page 50.
The saved time arrives.
Z Your telephone rings.
^ \ Lift the handset and replace it again.
If you do not answer the timed reminder, it is re-
peated five times and then deleted.

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