Siemens HiPath OpenOffice Entry Edition manual

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  • Brand: Siemens
  • Product: Assistance programme
  • Model/name: HiPath OpenOffice Entry Edition
  • Filetype: PDF
  • Available languages: English

Table of Contents

Page: 0
HiPath OpenOffice is the first unified communications appliance
with powerful applications already built-in for growing businesses.
Open up your office to a new way of working.
Know-it-all
Communication for the open minded
Siemens Enterprise Communications:
www.siemens.co.uk/openoffice
About Siemens Enterprise Communications
Siemens Enterprise Communications is a joint venture between the private equity firm The Gores Group, a leading
private equity firm, and Siemens AG. The joint venture incorporates Siemens Enterprise Communications GmbH & Co.
KG and the businesses of Enterasys Networks and SER Solutions, creating a new leader in enterprise communications –
strong in unified communications, contact centers and secure networks. More than 14,000 employees worldwide
follow an Open Communications approach, providing enterprise communications and data networking solutions for
enterprises of all sizes. This enables business processes to be more productive, faster and more secure within any
network or information technology infrastructure.
For more information about Siemens Enterprise Communications, please visit www.siemens.com/open
© Siemens Enterprise
Communications GmbH & Co. KG
Siemens Enterprise
Communications GmbH & Co. KG
is a Trademark Licensee of Siemens AG
Hofmannstr. 51
81359 Munich, Germany
Order No. A50001-N14-W308-1-7600
The information provided in this brochure contains merely
general descriptions or characteristics of performance
which in case of actual use do not always apply as described
or which may change as a result of further development
of the products. An obligation to provide the respective
characteristics shall only exist if expressly agreed in the
terms of contract. Availability and technical specifications
are subject to change without notice. OpenScape,
OpenStage and HiPath are registered trademarks of
Siemens Enterprise Communications GmbH & Co. KG.
All other company, brand, product and service names are
trademarks or registered trademarks of their respective
holders.
Page: 1
Communication is vital - let’s make it simple
HiPath OpenOffice joins everything together, creating a seamless communications
system with the programs and applications that your staff use every day. It lets
you combine your phone calls, voicemail boxes, conferencing, fax, and messaging
into a single, unified solution that works harder for you. And that means your staff
can do the same.
Now you’re talking
HiPath OpenOffice makes dramatic improvements in workflow and productivity,
right from the word go. Empower your employees to prioritize who they’re
available to, when and on which device. See and know immediately the best way
to reach team members the first time, every time. Get the answers your
employees need to make the decisions that keep your business moving forward.
The simple and easy communications solution for SMEs
HiPath OpenOffice is a unified communications solution that incorporates the
latest in internet voice technology. It’s designed and priced specifically for small
and medium enterprises and because it uses genuine open standards, it
integrates seamlessly into your existing IT environment. There’s no need to rip
and replace; HiPath OpenOffice is easy to install, use, administer and maintain.
What’s more, it can be scaled smoothly from 20 up to 150 users. So at the same
time as allowing you to punch above your weight, it can also accommodate any
growth you see as a result of your increased productivity and profitability.
Sorted
Information technology has revolutionized the way businesses share information
and ideas. The trouble is, all the emails, messages, voice mails and phone calls
you’re bombarded with have an impact on productivity. So despite spending most
of the day playing phone tag, you still miss those important calls. But now there’s
a way to get back in control of the vital communications services that drive your
business forward and ensure its future success. With HiPath OpenOffice from
Siemens Enterprise Communications.
Are we really wasting that much time?
In short, yes. The average small to medium-sized enterprise uses 6.4 types of
communication device and 4.8 communications applications*. Juggling them is
almost impossible, especially when your people could be anywhere within your
building, on the road, or even on the other side of the world. The end result is
inefficient communications with unpredictable costs that can easily get out of
control.
But the figures get worse. 52% of employees use multiple methods to contact
someone, somewhere on a daily basis*. Yet despite all these attempts they fail to
get connected 36% of the time*. And that means 22% of deadlines are missed*
as well as valuable revenue opportunities. That doesn’t just give your competitors
a distinct business advantage; it also has an impact on the bigger business issues
that you need to address.
* Unified Communications Application: Uses and Benefits, January 2006, Sage Research
Page: 2
12.22pm: An important customer is on the phone and wants a conference call
NOW. With HiPath OpenOffice you can see who’s available instantly. Drag and
drop them into your application to call them at once. If someone is already on
another call, send an Instant Message and ask them to join in as soon as they
can.
13.20pm: At lunch you’re reviewing a document in an application on your
laptop and need to call a contact number listed in the file. HiPath OpenOffice lets
you click and dial to call them directly from your laptop.
14.59pm: You’re on a critical call and have to divide your attention between
listening, speaking and furiously writing notes, HiPath OpenOffice lets you record
the conversation for a detailed meeting report or to review later. Simple.
17.23pm: You’ve been in meetings all day, returning and answering phone
calls in between, but you can’t remember who you’ve called back and who’s
called you. HiPath OpenOffice lets you prioritize and view messages in your call
journal without having to listen to each one.
18.15pm: You switch between email, voicemail systems and the fax
machine. Integrate them seamlessly into one application with a Microsoft
OutlookTM plug-in.
Don’t worry, everything is built-in. Installation and support
is a breeze
At the core of HiPath OpenOffice is the OpenScape Office application suite. Here
are just some of the built-in features included in the solution: presence
management, conference management, mobility capabilities, personal voicemail
and fax boxes, personal auto-attendants and notifications.
So what’s the bottom line?
HiPath OpenOffice from Siemens puts an end to inefficient and inadequate
communications. It enables you to achieve new levels of productivity by freeing
up bottlenecks, reducing wasted time and speeding up decision making. So you
can increase customer and employee satisfaction and improve revenue
opportunities – all at a reduced operational cost. Wow!
Chill out
HiPath OpenOffice is part of the award-winning portfolio of Open Communications
solutions from Siemens. Through seamless integration, it makes the frustrating
physical and technological barriers to efficient communication a thing of the past.
So your business defines your processes, not vice versa.
Let’s take a closer look at what you can expect as a HiPath OpenOffice customer:
More efficient and productive staff
HiPath OpenOffice brings your communications together through single mailbox
management. Plus, everyone can have access to productivity-enhancing features
such as conferencing, favorite lists and presence status that make
communication and collaboration simple.
Improved workflow to seize revenue opportunities as they
come in
Your staff can respond to critical calls immediately, redirect calls to an available
team member, or record live calls that are already in session. No more back logs
and bottlenecks, just efficient and productive ways of working.
Happier staff and customers
Because your staff can set their system preferences to how they work best, calls
can be managed more easily and inquiries prioritized and dealt with accordingly.
That means no more missed calls or faxes, no more phone tag, and no more
guessing games. So there’s less stress in your workplace and staff can meet more
project deadlines.
Here are just a few examples of what HiPath OpenOffice can
do for you on a typical working day:
09.05am: The person you urgently need to speak to is on the phone. With HiPath
OpenOffice you can check their presence status and send them an Instant Message.
10.30am: An offsite meeting overran and you’ll be late getting back to the
office. Update your presence status from your mobile phone instead of relying on
a colleague to send a message. Your voicemail greeting will change dynamically
too, depending on your presence status.
Page: 3
Look no further
Join in
Find me
All your communications on a single screen.
Conference calls at a mouse click.
Instant presence and availability.
Know-it-all
HiPath OpenOffice. Open up your office to a new way of working.
The nuts &
Presence
Lets everyone set their availability so you’ll know if someone is in a meeting, on a
phone call, when they’ll become available and the best way to contact them. If
you’re out of the office you can even update your availability via your phone.
Conference Management
HiPath OpenOffice makes it easy to set up conference calls using the ‘Conference
Management’ feature. Schedule your conference calls, create a dial-in or ad-hoc
call on the fly by simply dragging and dropping participants from your directory.
Remember, there are no conference call charges. It’s all handled through HiPath
OpenOffice, so costs are reduced and productivity is improved because everyone
can get together to make the decisions required to move forward.
Microsoft OutlookTM Plug-in
Because HiPath OpenOffice integrates seamlessly with Microsoft OutlookTM,
everyone can access all their communications via a single screen. Email,
voicemail, fax and instant messages can be viewed, managed and answered from
the application they’re most familiar with – the OutlookTM screen they use
everyday. What’s more, presence status and voicemail greetings will change
dynamically based on events in the Outlook™ calendar, so callers will always get
the latest information about staff availability. There’s no need to switch between
systems or screens, so its not surprising that productivity is increased. Or that the
office suddenly seems more chilled out.
A feature rich system that makes working a pleasure
HiPath OpenOffice is a total solution package that comes with a whole host of
cool features. Just think how convenient they could be for your business:
Directories
Forget multiple directories and personal phone lists. With HiPath OpenOffice you
have ONE directory that brings ALL your contacts together.
Favorites List
Group all your key contacts in one place. Drag and drop new favorites in as your
work teams or projects change.
Voice Message Box
Route all your mobile and desk phone messages to your HiPath OpenOffice
voicemail box to give you current, manageable information. Prioritize messages
from your computer without even having to listen to them.
Your at-a-glance guide to the features and functionality of HiPath OpenOffice.
Page: 4
Fax Message Box
HiPath OpenOffice includes a Personal Fax Box that lets you receive and respond
to faxes as easily as an email, with the ability to read it, print it, send it and store
it. No more searching for paper copies of that vital fax with new instructions from
your customer.
Personal Call Journal
Displays your call history and tracks and prioritizes which customers, vendors and
other contacts you need to get in touch with. Just click to call them back.
Status Related One Number Service
Give out just one number to contacts and route calls according to your status.
An intelligent call management capability forwards calls according to your
preference when you’re unavailable to take them.
Call Me! - For the occasional homeworker
Even permanently office based staff may find it necessary to work from home
sometimes. Call Me! Lets anyone in your company turn any phone, anywhere,
into their work phone for as long as they want – and you pay the same call rates
as you would if they were working in your office.
Personal Notifications
Missing time-sensitive messages can really slow you down. To stay current, you
need to be able to see them coming. Personalized Notification gives you full
visibility, alerting you to incoming messages in real time. Personalized
Notification will email, call or text you based on your presence status, so you can
prioritize each message in a glance and respond accordingly.
Live Call Recording
Record important calls to review after, so you can give the caller your full attention.
Info Status Pops
Know which calls need your attention now and which ones can wait. With Info
Status Pops, a small pop-up in the bottom corner of the screen notifies you each
time a phone call comes through. See the name of the caller and handle each
incoming call appropriately. Redirect it, answer it, or record it in a single click.
Personal Auto Attendant
Provides multiple options to callers if you’re busy. Allows callers to leave a
message or be transferred to someone else who may be able to help.
Attendant Console
Great for company operators, office administrators or team leaders - a single
screen shows incoming calls, calls on hold, and the presence status of everyone
in your organization. Check a colleague’s voicemail or change their status for
them - with the permission of the user, of course.
Dial from Any Desktop Application
Click and dial a contact number immediately from a customer database file, email
signature or CRM package. HiPath OpenOffice can do it from any application with
a listed number.
Instant Messaging
Send a message to a contact on another call to notify them if another call is
waiting, or if their attention is needed for another matter.
Mobility Options
Our mobility options are ideal if you need onsite mobility, have staff that travel
often and can’t be tied to an office, or have staff that work from home 100% of
the time. And with negotiated call rates and call packages they could save you
money too.
If you’d like to find out more visit www.siemens.co.uk/openoffice or ask your Siemens Channel Partner for a demonstration today.
Telephones, Devices and
Infrastructure Components
IP telephones
• System telephones (HFA): OpenStage 20, 40, 60 and 80, optiPoint 410 entry, optiPoint 410 economy, optiPoint 410 economy plus, optiPoint
410 standard, optiPoint 410 advanced and optiPoint 420 economy, optiPoint 420 economy plus, optiPoint 420 standard, optiPoint 420 advanced
• Optional add-on devices: optiPoint key module, optiPoint BLF, optiPoint self labeling key module, optiPoint application module.
WLAN telephone
optiPoint WL2 professional can only be connected via Access Point AP 2630 (cordless with internal antenna) or AP 2640 (cordless with external
antenna). Per Access Point (AP) it is possible to connect six WL2 professional; a maximum of 10 Access Points can be operated.
SIP telephone
optiPoint 150 S
PC client (opticlient 130)
The PC with headset or handset becomes the communications center for voice, data, e-mail and Internet. A soft client installed on the
desktop computer or notebook provides all telephone functions via WLAN – and offers the same familiar interface at the office and on the move.
Also supported are analog telephones and fax devices, ISDN telephones and fax devices as well as add-on devices like door openers via
TFE-S adapter.
Page: 5
Supported Standards
Ethernet
• RFC 894 Ethernet II Encapsulation
• IEEE 802.1Q Virtual LANs
• IEEE 802.2 Logical Link Control
• IEEE 802.3u 100BASE-T
• IEEE 802.3X Full Duplex Operation
IP / Routing
• RFC 768 UDP
• RFC 791 IP
• RFC 792 ICMP
• RFC 793 TCP
• RFC 2822 Internet Message Format
• RFC 826 ARP
• RFC 2131 DHCP
• RFC 1918 IP Addressing
• RFC 1332 The PPP Internet Protocol Control Protocol (IPCP)
• RFC 1334 PPP Authentication Protocols
• RFC 1618 PPP over ISDN
• RFC 1661 The Point-to-Point Protocol (PPP)
• RFC 1877 PPP Internet Protocol Control Protocol
• RFC 1990 The PPP Multilink Protocol (MP)
• RFC 1994 PPP Challenge Handshake Authentication Protocol (CHAP)
• RFC 2516 A Method for Transmitting PPP Over Ethernet (PPPoE)
• RFC 3544 IP Header Compression over PPP
NAT
• RFC 2663 NAT
IPSec
• RFC 2401 Security Architecture for IP
• RFC 2402 AH - IP Authentication Header
• RFC 2403 IPsec Authentication - MD5
• RFC 2404 IPsec Authentication - SHA-1
• RFC 2405 IPsec Encryption - DES
• RFC 2406 ESP - IPsec encryption
• RFC 2407 IPsec DOI
• RFC 2408 ISAKMP
• RFC 2409 IKE
• RFC 2410 IPsec encryption - NULL
• RFC 2411 IP Security Document Roadmap
• RFC 2412 OAKLEY
SNMP
• RFC 1213 MIB-II
QOS
• IEEE 802.1p Priority Tagging
• RFC 1349 Type of Service in the IP Suite
• RFC 2475 An Architecture for Differentiated Services
• RFC 2597 Assured Forwarding PHB Group
• RFC 3246 An Expedited Forwarding PHB (Per-Hop Behavior)
Codecs
• G.711; G.729
VoIP with SIP
• RFC 2198 RTP Payload for Redundant Audio Data
• RFC 2327 SDP Session Description Protocol
• RFC 2617 HTTP Authentication: Basic and Digest Access
Authentication
• RFC 2782 DNS RR for specifying the location of services (DNS SRV)
• RFC 2833 RTP Payload for DTMF Digits, Telephony Tones and
Telephony Signals
• RFC 3261 SIP Session Initiation Protocol
• RFC 3262 Provisional Response Acknowledgement (PRACK) Early
Media
• RFC 3263 SIP Locating Servers
• RFC 3264 An Offer/Answer Model with the Session Description
Protocol
• RFC 3310 HTTP Digest Authentication
• RFC 3311 Session Initiation Protocol (SIP)UPDATE Method
• RFC 3323 A Privacy Mechanism for the Session Initiation Protocol
(SIP)
• RFC 3325 Private Extensions to the Session Initiation Protocol
(SIP) for Asserted Identity within Trusted Networks
• RFC 3326 The Reason Header Field for the Session Initiation
Protocol (SIP)
• RFC 3489 STUN - Simple Traversal of User Datagram Protocol
(UDP) Through Network Address Translators (NATs)
• RFC 3515 The Session Initiation Protocol (SIP) Refer Method
• RFC 3550 RTP: Transport Protocol for Real-Time Applications
• RFC 3551 RTP Profile for Audio and Video Conferences with
Minimal Control
• RFC 3581 An Extension to the Session Initiation Protocol (SIP) for
Symmetric Response Routing
• RFC 3891 The Session Initiation Protocol (SIP) Replaces Header
Other
• RFC 959 FTP
• RFC 1305 NTPv3
• RFC 1951 DEFLAT
Technical Data
Telephones
Up to 150 telephones
Installing options
• Desktop and 19” models, space required in 19“ rack = 1,5 height
unit
• Stand-alone solution with max. 3 system boxes
– Up to 50 telephones per system box
– incl. motherboard per box with powerful AMD Sempron CPU
and 1 GB RAM
– 3 slots per system box for gateway modules
• Standard interfaces (motherboard):
– 4x LAN
– 1x DMZ
– 1x WAN
– 1x USB control
– 1x USB server
• Optional gateway modules:
– GMS (not for USA, Canada) = gateway module with four S0
interfaces for ISDN trunk or ISDN subscriber lines
– GMSA (not for USA, Canada) = gateway module with four S0
interfaces for ISDN trunk or ISDN subscriber lines and four a/b
interfaces for analog subscriber lines
– GME (not for USA, Canada) = gateway module with one S2M
interface for ISDN primary multiplexer
– GMT (not for USA, Canada) = gateway module with one T1
interface for ISDN primary multiplexer
– GMAA = gateway module with four a/b interfaces for analog
trunk and two a/b interfaces for analog subscriber lines
– GMAL = gateway module with eight a/b interfaces for analog
subscriber lines
Dimensions
• Width = 440 mm
• Height = 66,5 mm
• Depth = 350 mm
Power supply
Systems, by default, are designed for mains operation.
• Rated input voltage (AC): 99 to 384 V
• Rated frequency: 50/60 Hz
Environmental/operating conditions
• Ambient temperature: + 5 to + 40 °C (41 to 104 °F)
• Relative humidity: 5 to 85 %
Color
Steel blue / front silver

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