Philips DL8765 manual

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  • Brand: Philips
  • Product: Sphygmomanometer
  • Model/name: DL8765
  • Filetype: PDF
  • Available languages: German, English, Dutch

Table of Contents

Page: 0
Specifications are subject to change without notice.
© 2015 Koninklijke Philips N.V.
All rights reserved
Philips Consumer Lifestyle BV
Tussendiepen 4, 9206AD Drachten, Netherlands
Fax +31 (0)512594316
4222.100.4515.2 (10/2015)
1
2
2 3 4
DL8765
5 6 7
8 9 10
1 - 2 cm
0.4" - 0.8"
11 12 13
14 15 16
17 18 19
20
>75% recycled paper
>75% papier recyclé
Page: 1
English
Introduction
Congratulations on your purchase and welcome to
Philips! To fully benefit from the support that
Philips offers, register your product at
www.philips.com/welcome.
General
The Philips wrist blood pressure monitor with
Bluetooth® enables you to perform blood pressure
measurements, heart rate (pulse) measurements,
transmit data via Bluetooth® to your mobile device
and display your personal measurement results in
the Philips HealthSuite health app. The device can
also be used as a standalone device.
This user manual contains important safety infor­
mation and provides step-by-step instructions for
using the blood pressure monitor.
Read this information carefully before you use the
blood pressure monitor and save it for future refer­
ence.
Features:
- 46.8mm×29.3mm display with white backlight
- Measure-during-inflation technology
- Supports 2 users
Intended use
The Philips wrist blood pressure monitor is a digital
monitor intended for use in measuring blood pres­
sure and heart rate in adult patient population,
with wrist circumference ranging from 13.5 cm to
21.5 cm (about 5-8.5 inches). The device is intend­
ed to be used in a home environment.
The warning signs and symbols are essential to
ensure that you use this product safely and cor­
rectly and to protect you and others from injury.
Below you find the meaning of the warning signs
and symbols on the label and in the user manual.
Symbol for 'follow instructions for use'.
This symbol means that the part of the
device that comes into physical contact
with the user (also known as the applied
part) is of type BF (Body Floating) accord­
ing to IEC 60601-1. The applied part is the
cuff.
Symbol for 'the device complies with
European Medical Device Directive
93/42/EEC requirements'. 0344 refers to
the notified body.
Symbol for WEEE, waste electrical and
electronical equipment. Electrical waste
products should not be disposed of with
household waste. Please recycle where
facilities exist. Check with your local
authority or retailer for recycling advice
and see chapter 'Battery recycling'.
This symbol means that this product con­
tains batteries which shall not be disposed
of with normal household waste
(2006/66/EC).
Indicates the manufacturer, as defined in
EU Directives 93/42/EEC.
Indicates manufacturing date.
Symbol for 'direct current'.
Symbol for the 'Bluetooth Combination
mark'. The device uses Bluetooth for com­
munication.
Indicates the manufacturer's batch code.
Indicates the manufacturer's serial num­
ber so that a specific medical device can
be identified.
Fuse T1A/250V Φ3.6*10CCC.
Symbol for 'Class II Equipment'. The
adapter is double insulated (Class II) and
complies with IEC 60601-1.
Symbol for indoor use only.
12
5
7
9
10
11
6
8
1 2
3 4
13
14
15
16 17
1
Page: 2
Symbol for 'Including RF transmitter'. This
means that this device emits non-ionizing
radiation. All devices with RF transmitters
or that use RF electromagnetic energy
must have a label with this symbol.
Indicates caution.The user should consult
the instructions for use for important cau­
tionary information such as warnings and
precautions that cannot, for a variety of
reasons, be presented on the medical
device itself.
Symbol for micro-USB connector.
Symbol for USB connector.
This symbol on the device means: pro­
tected against access to hazardous parts
with a finger and against vertically falling
water drops when tilted up to 15 degrees.
–20ºC
60ºC Indicates the storage and transportation
temperature limits to which the medical
device can be safely exposed: -20°C to
60°C.
Symbol for the 2 year Philips guarantee.
The Green Dot ('Der Grüne Punkt' in Ger­
man) is the license symbol of a European
network of industry-funded systems for
recycling the packaging materials of con­
sumer goods.
General description (Fig. 1)
1 Bluetooth® symbol
2 Battery symbol
3 Lock switch
4 Socket for micro USB plug
5 Blood pressure classification
6 Heart rate/irregular heart rate detector
7 Movement detector
8 User IDs
9 Cuff
10 On button
11 User ID button
12 Heart rate
13 Diastolic blood pressure
14 Inflation/deflation indicator
15 Systolic blood pressure
16 USB plug
17 Micro USB plug
Important safety information
Read this important information carefully before
you use the device and save it for future reference.
Warning
- Please keep the unit out of reach of infants,
children or pets, since inhalation or swallowing
of small parts can be dangerous or even fatal.
- The device is not suitable for measuring the
blood pressure of children.
- The device is not suitable for persons who have
electrical implants.
- Do not use this blood pressure monitor on any
arm where intravascular access or therapy
(such as an intravenous drip or a blood transfu­
sion), or an arterio-venous shunt (A-V shunt) is
present. The temporary interference to blood
flow by the blood pressure measurement could
result in injury.
- If you had a mastectomy (breast amputation)
do not use this blood pressure monitor on the
arm on the side of the mastectomy. The inflat­
ing cuff can lead to pain, trauma and further
injury in the arm on the side of the mastectomy.
- Consult your doctor if your suffer from illnesses
prior to using the device.
- No modifications of this equipment are allowed.
This may result in increased emissions or
decreased immunity of the device.
- Do not use the blood pressure monitor during
charging as it can cause injury.
- Do not touch the output of the adapter as it can
cause injury.
- Do not dispose of batteries in fire. Battery may
explode or leak.
- If you experience discomfort during a measure­
ment, such as pain in the arm or other com­
plaints, press the 'on' button to release the air
immediately from the cuff. Loosen the cuff and
remove it from your wrist.
- On the rare occasion of a fault causing the cuff
to remain fully inflated during measurement,
open the cuff immediately. Prolonged high
pressure (cuff pressure >300 mmHg or constant
pressure >15 mmHg for more than 3 minutes)
applied to the arm, may lead to bruises (ecchy­
mosis).
- Too frequent and consecutive measurements
could cause disturbances in blood circulation
and injuries.
- Beware of strangulation particularly for children
and infants due to cables.
- Do not connect the tube to other medical
equipment, as this could lead to dangerous
injuries.
- This device is not intended for patients outside
a home environment.
- Never use any accessories or parts from other
manufacturers or that Philips does not specifi­
cally recommend. Using such accessories or
parts could cause a hazardous situation for the
user or damage to the device.
- Only use the accessories and detachable parts
authorized by the manufacturer. The use of
unauthorized parts or accessories may cause
damage to the device or injury to the user.
Caution
- Always check the device before you use it. Do
not use the device if it is damaged, as this may
cause injury.
Page: 3
- The effectiveness of this blood pressure moni­
tor has not been established in pregnant
(including pre-eclamptic) women.
- Common arrhythmias (such as atrial or ventric­
ular premature beats or atrial fibrillation) and
peripheral artery disease / arteriosclerosis can
affect the performance (accuracy) of this blood
pressure monitor. Please consult your doctor
how to best use this blood pressure monitor if
you suffer from any of these conditions.
- Only use this device for its intended purpose as
described in this user manual.
- Do not confuse self-monitoring with self-diag­
nosis. This device allows you to monitor your
blood pressure. Do not begin or end medical
treatment based on the measurement results.
Always consult your doctor for treatment
advice.
- Do not take any therapeutic measures on the
basis of a self-measurement. Never change
prescribed medication without consulting your
doctor. Consult your doctor if you have any
questions about your blood pressure.
- If you are taking medication, consult your
physician to determine the most appropriate
time to measure your blood pressure.
- This device is not intended for use on extremi­
ties other than the wrist or for functions other
than obtaining a blood pressure measurement.
- If the cuff pressure exceeds 40kPa (300mmHg),
the unit will deflate automatically. If the cuff
does not deflate when pressures exceeds
40kPa (300mmHg), detach the cuff from the
wrist and press the 'on' button to stop inflation.
- Do not attach the cuff on the same arm on
which other monitoring medical electrical
equipment is attached simultaneously, because
this could cause temporary loss of function of
those simultaneously-used monitoring medical
electrical equipment.
- Never attach the cuff on injured skin, an injured
arm or an arm under medical treatment as this
can cause further injury.
- Do not use the device in case of existing poly­
ester or nylon material allergies.
- This device is not washable. Never immerse the
device in water and do not rinse it under the
tap.
- This device is not suitable for continuous moni­
toring during medical emergencies or opera­
tions.
- This device cannot be used with HF (High Fre­
quency) surgical equipment at the same time.
- Never use compressed air, scouring pads, abra­
sive cleaning agents or aggressive liquids such
as petrol or acetone to clean the device.
- If the battery can no longer be recharged or
when the device does not function properly
anymore (see 'Specifications'), please contact
the Philips Consumer Care center in your coun­
try.
- Keep the device away from fire and heat
sources, as the battery can overheat, causing
fire or bursting. The battery could explode,
causing injury or death.
- After charging, remove the micro USB plug from
the device and remove the USB plug from USB
portal.
- The equipment is not AP/APG equipment and
is not suitable for use in the presence of a flam­
mable anesthetic mixture with air, with oxygen
or nitrous oxide.
- To avoid measurement errors, do not use the
device near strong electrical or magnetic fields,
for example magnets, radio transmitters,
microwave ovens.
- To avoid measurement errors, do not use the
device near a strong electromagnetic field radi­
ated interference signal or electrical fast tran­
sient/burst signal.
- Use this device under the right environmental
conditions as indicated in this user manual. If
not, this could affect the performance, lifetime
of the device and measurement results.
- Use a soft cloth to clean the whole unit. Do not
use any abrasive or volatile cleaners.
- Only use the micro USB cable supplied to
charge the device.
- The device does not need to be calibrated for
two years of normal use. After two years the
measurements may become less accurate.
- If you have any problems with this device, such
as setting up, malfunction, maintaining or using,
please contact Philips Consumer Care.
- Do not open, disassemble or repair the device
yourself. Modification of the device voids your
warranty.
- Report to Philips Consumer Care if any unex­
pected operation or events occur.
- Dispose of accessories, detachable parts, and
the ME equipment according to the local guide­
lines.
- Do not attempt to replace your blood pressure
monitors battery. It is built-in and not change­
able.
- Avoid charging your blood pressure monitor in
extremely high or low temperatures (see 'Speci­
fications').
- Do not clean the blood pressure monitor when
it is being charged. Always unplug the charger
first before cleaning the blood pressure moni­
tor.
Compliance with standards
- The device meets the relevant standards for this
type of Class IIa electrical medical equipment
for home use.
- This Philips device complies with all applicable
standards and regulations regarding exposure
to electromagnetic fields and complies with EN
60601-1-2.
Display
Sym
bol
Description Explanation
Systolic
blood pres­
sure
Maximum blood pressure.
Also see section Systolic
and diastolic pressure
Page: 4
Sym
bol
Description Explanation
Diastolic
blood pres­
sure
Minimum blood pressure,
also see section Systolic
and diastolic pressure.
Heart rate Number of heartbeats per
minute (pulse is typically
equivalent to heart rate).
Battery sta­
tus
Indicates status of battery
during charging.
Measure­
ment unit
Measurement unit of blood
pressure.
Inflation
indicator
The cuff is inflating.
Deflation
indicator
The cuff is deflating.
Irregular
heart rate
detector
Irregular heart rate detec­
tion during the measure­
ment.
User IDs Start measurement for
selected user, and transmit
the measuring result.
Movement
detector
Moving during the mea­
surement will result in an
inaccurate result.
Blood pres­
sure classifi­
cation
Classification of measured
blood pressure following
WHO system (see 'Blood
pressure classification').
Bluetooth®
Smart sym­
bol
The device uses Bluetooth
for communication.
Heart rate
detection
Heart rate detection during
the measurement
Battery status indications
Battery
symbol
Battery status
The battery is almost empty.
+
The battery is empty.
When you measure 3 times a day starting with a
fully charged battery, the device can be used for
about 20 days until a recharge is needed. In case
of normal use, the battery can be charged around
300 times.
Note: Data will be lost when the battery is com­
pletely empty.
Charging
The battery of this device is a built-in rechargeable
li-polymer battery with a capacity of 420 mAh.
Use the original USB cable supplied to charge the
battery.
When the battery is empty, it takes approx. 2 hours
to fully charge the battery of the device.
1 Put the micro USB plug in the socket of the
device (Fig. 2).
2 Put the USB cable in a USB port of a compatible
charger.
Battery charging indications
Battery
symbol
Battery charging indication
Battery charging: half full
Battery charging: almost full
Battery fully charged
Using the blood pressure
monitor
This tubeless device uses the oscillometric method
to measure blood pressure and heart rate.
Before every measurement, the unit establishes a
“zero point” equivalent to the atmospheric pres­
sure. Then it starts inflating the cuff. During the
measurement, the device detects the pressure
oscillations in the blood vessels generated by the
heart pumping blood through the body. These
pressure oscillations are used to determine systolic
and diastolic blood pressure as well as heart rate.
While measuring heart rate, the device also deter­
mines the small variations between the individual
heartbeats. If these variations exceed a pre-
defined threshold, the irregular heart rate detector
symbol lights up.
Systolic and diastolic pressure
The heart consists of two large chambers, the ven­
tricles and two smaller chambers, the atria. The
ventricles collect blood from the atria and expel it
towards the peripheral beds of blood vessels with­
in the body and the lungs. The atria collect blood
from these peripheral beds and prime the ventri­
cles.
When the ventricles contract and pump blood out
of the heart, the blood pressure reaches its maxi­
mum value in the cycle, which is called systolic
pressure (Fig. 3).
When the ventricles relax and are filled again with
blood, the blood pressure reaches its minimum
value in the cycle, which is called diastolic pressure
(Fig. 4).
Blood pressure classification
Consult a doctor in case of questions about your
blood pressure. Your doctor can inform you:
- About your normal blood pressure range.
- If your measuring result falls out of the range.
- Whether your blood pressure has reached a
dangerous level.
The following table shows the classification system
for the blood pressure measurements used in this
Page: 5
device. This system follows the classification sys­
tem of the World Health Organisation (WHO).
Blood pressure classification according to
WHO system*
Systolic
pressure
mmHg
Diastolic
pressure
mmHg
Blood
pressure
indicator
³180 ³110 severe
hypertension
red
160 - 179 100 - 109 moderate
hypertension
orange
140 - 159 90 - 99 mild hyper­
tension
yellow
130 - 139 85 - 89 high to nor­
mal blood
pressure
green
120 - 129 80 - 84 normal
blood pres­
sure
green
< 120 < 80 optimal
blood pres­
sure
green
< 100 < 60 low blood
pressure
green
*Source: Chalmers J et al. WHO-ISH Hypertension
Guidelines Committee. 1999 World Health Organi­
zation - International Society of Hypertension
Guidelines for the Management of Hypertension. J
Hypertens, 1999, 17:151-185.
Irregular heart rate detector
The device is equipped with an irregular heart rate
detector. An irregular heart rate is detected when
the heart rhythm varies above a pre-defined level
while the device is measuring the systolic and
diastolic blood pressure. During each measure­
ment, this device records the heartbeat intervals
and calculates the standard deviation. If the stan­
dard deviation exceeds a pre-defined threshold,
the irregular heart rate detector symbol lights up
when the measurement results are displayed (Fig.
5).
Caution:The appearance of the irregular heart rate
detector symbol indicates that a heart rate irregu­
larity was detected during measurement. Usually
this is not a cause for concern. Due to the irregu­
larity in your heart rate the blood pressure mea­
surement might not be accurate, i.e. it might not
reflect the 'real' situation in your body. However,
if the symbol appears often, we recommend that
you seek medical advice. Please note that the
device does not replace a cardiac examination.
Preparing for use
Pairing the blood pressure monitor to
your Bluetooth device
Note: Before using the device, make sure the lock
switch is placed in the ‘on’ position (Fig. 6).
Note: To switch on the device for the first time,
press the 'on' button for 3 seconds.
Note: Before you use the device for the first time,
remove the protective foil from the display.
The blood pressure monitor is equipped with Blue­
tooth Smart. You can receive your personal health
data on a mobile device that is equipped with the
Bluetooth Smart function. Download the Philips
HealthSuite health app from the App store or
Google Play. Use the search term 'Philips Health­
Suite health app'. The app is available for iOS 8.0+
and Android 4.4+.
Note: You can only use the Philips HealthSuite
health app to communicate with the device. It is
not possible to use third party applications.
1 Download the Philips HealthSuite health app
on your mobile device, start the Setup wizard
and follow the steps to create a user profile and
add the blood pressure monitor.
2 Make sure the app is active and Bluetooth is on
when pairing is in progress.
- Keep the mobile device and the blood pres­
sure monitor within transmission range (no
more than 5 meters from each other, in the
same room).
3 With the device turned off, press the 'on' button
for 3 seconds, until it turns on in pairing mode.
- These symbols are shown on the display
alternately, indicating that the connection is
being established: (Fig. 7) and (Fig. 8).
4 When pairing is successful, the app shows this
symbol: (Fig. 9). The app shows which user pro­
file is assigned to you.
- If the connection fails, the display shows this
symbol: (Fig. 10).
- The blood pressure monitor has 2 user pro­
files. If both user profiles are in use, choose
an existing profile to overwrite.
- You can also delete both user profiles by
pressing and holding the user ID button for
approx. 10 seconds. The display of the
device shows 'del'. All stored date is deleted
and you have to follow step 1-4 to pair and
add a new user.
5 The blood pressure monitor shows the Blue­
tooth icon on the display as soon the connec­
tion has been established and switches off
automatically after a few seconds.
When the blood pressure monitor is successfully
paired with your mobile device, the blood pressure
monitor automatically transmits your personal
health data to your mobile device via Bluetooth
Smart.
Note: Only when the Philips HealthSuite health
app is active, your personal health data can be
transmitted.
Measuring blood pressure
Tips for proper measurement
- Rest for 5 minutes before you measure your
blood pressure.
- Wait at least 3 minutes between measurements.
This allows your blood circulation to recover.
Page: 6
- For a meaningful comparison, try to measure
under similar conditions. For example, take dai­
ly measurements at approximately the same
time, on the same arm, or as directed by your
doctor.
- For a good Bluetooth connection between the
blood pressure monitor and your mobile
device, make sure the two are in close distance
and there are no obstacles between the two
devices. We recommend not to have the two
devices further than 5 meters apart.
We do not advise you to take a measurement in
the following circumstances, as this may cause
inaccurate measurements:
- Within 1 hour after eating or drinking
- Immediately after drinking coffee or tea
- Immediately after smoking
- Within 20 minutes after taking a bath
- While you are talking or moving your arm, hand
or fingers
- In a very cold environment
- When you need to urinate
Attaching the cuff
1 Remove all jewelry, such as watches and
bracelets from your left arm.
Note: If your doctor has diagnosed you with
poor circulation in your left arm, use your right
arm.
2 Roll or push up your sleeve to expose the skin.
Make sure your sleeve is not too tight.
3 Hold you arm with your palm facing up and
slide the cuff onto your left wrist.
4 Position the lower edge of the cuff about 1 cm
above the palm of your hand (Fig. 11).
5 Fasten the cuff around your wrist, leaving no
extra room between the cuff and your skin. If
the cuff is too loose, the measurement will not
be accurate.
- The cuff will not cause any potential sensiti­
zation or irritation of the skin. The materials
of the cuff have been tested and found to
comply with requirements of ISO
10993-5:2009, ISO 10993-1:2009 and ISO
10993-10:2010.
6 Correct posture for measurement:
- Make sure you do not wear tight clothing
during measurement.
- Sit comfortably with legs uncrossed, feet flat
on the floor. Make sure that you sit upright
with your back straight.
- Hold your arm up so that the center of the cuff is
at the same level as the heart to ensure correct
(Fig. 11).
- Relax your wrist and hand. Do not bend your
wrist back, clench your fist, or bend your
wrist forward.
Start measurement
1 Before using the device, make sure the lock
switch is placed in the 'on' position (Fig. 6).
2 Press the user ID button (Fig. 12) or 'on' button
(Fig. 13) once, to switch on the device. The
device automatically selects the previous user.
- To change the user profile, press the user ID
button and select a different user (Fig. 14).
Make sure the correct user is selected, so the
measurement data is properly transmitted
and stored.
- Also a guest user can be selected. The guest
user is for performing a measurement on
other persons without a user profile in the
app. Measurements performed when using
the guest user are not stored in the memory
nor transmitted to the app.
3 Attach the cuff to your wrist (see 'Attaching the
cuff') and make sure your posture is correct (see
'Tips for proper measurement').
4 Press the 'on' button to start the measurement
(Fig. 13). All display characters are briefly shown
on the display (Fig. 15). The device is ready for
measurement and the number 0 appears (Fig.
16). Inflation of the cuff starts automatically
which is indicated by the inflation indication
(see 'Display').
- During inflation, the unit determines the sys­
tolic pressure and diastolic pressure as well
as heart rate. This is shown by the heart rate
detection symbol.
- The movement detector will light up when
movement is detected. This may result in
inaccurate measurement results.
5 When the measurement is finalized, the cuff
deflates and the measurement results are
shown on the display (Fig. 17). To transmit the
measurement results to the app, see section
'Transmit and store personal health data in the
app'.
6 Press the 'on' button to switch off the device.
Note: after 1 minute, the device will turn off
automatically
7 Slide the lock switch to the 'off' position to lock
the buttons.
If, after finishing the first measurement, another
measurement is required, do not lock the buttons
but press the user ID button to select the correct
user profile and follow steps 2-7.
Note: Wait at least 3 minutes between measure­
ments. This allows your blood circulation to recov­
er.
The device can store results of 60 blood pressure
measurements for both user 1 and 2.
Transmit and store personal health
data in the app
Note: Your personal measurement data is only
stored and displayed in the Philips HealthSuite
health app.
1 Activate the Philips HealthSuite health app and
Bluetooth on your mobile device directly after a
measurement.
- Keep the mobile device and the blood pres­
sure monitor at transmission distance (no
more than 5 meters from each other, in the
same room).
2 Once successfully connected, the measurement
results are transmitted to the health app and
the Bluetooth symbol lights up.
Page: 7
- If the data transmission is successful, the mea­
surement results are displayed in the health
app.
- If the data transmission fails, 'the Bluetooth
symbol together with 'Err' is shown. The pend­
ing measurement data will be transmitted to
your mobile device the next time it connects
with your blood pressure monitor. You can also
try to resend the data:
- Activate the Health app on your mobile
device.
- Press the user ID button or 'on' button to
switch on the blood pressure monitor.
- The measurement results will be automati­
cally sent to your mobile device if a user
profile has been connected.
- When the blood pressure monitor connects
via Bluetooth to the app of a user, the
device will automatically select that user and
measurements can only be done for that
user.
Cleaning and storage
Caution: This device is not washable. Never
immerse the device in water and do not rinse it
under running water.
Caution: Avoid violent movements and hard con­
tacts with objects.
1 Switch off the device and unplug the USB plug
from the USB port.
2 Use a slightly damp or dry cloth to wipe the sur­
face of the monitor (Fig. 18).
3 Store the device in a cool, dry, and ventilated
environment.. For further information please
refer to the transport and storage specifications
detailed in this manual.
Ordering accessories
To buy accessories or spare parts, visit
www.shop.philips.com/service or go to your
Philips dealer. You can also contact the Philips
Consumer Care Centre in your country (see the
worldwide guarantee leaflet for contact details).
Recycling
- This symbol means that this product shall not
be disposed of with normal household waste
(2012/19/EU) (Fig. 19).
- This symbol means that this product contains a
built-in rechargeable battery which shall not be
disposed of with normal household waste (Fig.
20) (2006/66/EC). We strongly advise you to
take your product to an official collection point
or a Philips service centre to have a profession­
al remove the rechargeable battery.
- Follow your country’s rules for the separate
collection of electrical and electronic products
and rechargeable batteries. Correct disposal
helps prevent negative consequences for the
environment and human health.
Removing the rechargeable
battery
Warning: This procedure is irreversible. You
cannot use the device anymore after this pro­
cedure.
Note: We strongly advise you to take your product
to an official collection point or a Philips service
centre to have a professional remove the battery.
Caution: Observe basic safety precautions when
you follow the procedure described below. Be
sure to protect your eyes, hands, fingers, and the
surface on which you work.
1 Make sure the rechargeable battery is empty.
2 Open the device.
3 Remove the battery with appropriate tools.
Guarantee and support
Recalibration can be carried out by an appropriate
authority or authorized service center. This calibra­
tion will be charged for by said authority.
If you need information or support, please visit
www.philips.com/support or read the separate
worldwide guarantee leaflet.
If you need more information about the app,
please visit www.philips.com/healthprograms
Troubleshooting
This chapter summarises the most common prob­
lems you could encounter with the device. If you
are unable to solve the problem with the informa­
tion below, visit www.philips.com/support for a list
of frequently asked questions or contact the Con­
sumer Care Centre in your country.
Troubleshooting
Problem Possible
cause
Solution
My blood
pressure
fluctuates
throughout
the day.
Your mea­
surement
position, the
conditions
under which
you measure
or the time of
measure­
ment, are dif­
ferent during
each mea­
surement.
For a meaningful
comparison, try to
measure under
similar conditions.
For example, take
daily measure­
ments at approxi­
mately the same
time, on the same
wrist, or as directed
by a doctor.
Fluctuations
of blood
pressure dur­
ing the day
are normal.
Blood pressure
fluctuates from
minute to minute
and normally
shows a circadian
rhythm over a
24-hour period,
with highest read­
ings in the after­
noons and lowest
readings at night.
That is why, for
comparable mea­
surements, the
measurements
should be taken at
approx. the same
time of day.
Page: 8
Problem Possible
cause
Solution
You are using
medication.
The variations in
blood pressure can
be greater if you
are using medica­
tion.
You per­
formed multi­
ple measure­
ments direct­
ly after each
other.
Wait at least 3
minutes between
measurements.
This allows your
blood circulation to
recover.
My blood
pressure
measure­
ment from
the hospital
is different
from the
measure­
ment at
home.
Multiple vari­
ables may
affect your
blood pres­
sure such as
the weath­
er, emotions
and exercise.
Pay attention when
you measure your
blood pressure at
home. Check for
instance:
If the cuff is not too
tight or too loose.
If the cuff is prop­
erly attached on
the wrist.
If you feel anxious
or stressed, try to
relax. Take a deep
breath 2-3 times
before you start a
measurement.
Advice: Rest for 5
minutes before you
measure your
blood pressure.
The result is
different
when I per­
form mea­
surements
on my right
wrist.
The blood
pressure
monitor is
suitable to be
used on both
wrists, but the
measurement
results on the
right wrist
and left wrist
will differ.
For a meaningful
comparison, try to
measure under
similar conditions
and measure on
the same wrist
every time.
The blood
pressure
monitor
does not
work when I
press the
'on' button
The
rechargeable
battery is
empty.
Recharge the bat­
tery (see 'Charg­
ing').
The lock
switch is set
to the
'locked' pos­
tion.
Set the lock switch
to the 'unlocked'
position (Fig. 7).
The light of
the display
dims and a
battery
symbol+Lo
is showing
The battery is
low.
Charge the battery
(see 'Charging').
The display
shows Err
Communica­
tion error.
Check if the app is
on and try data
transmission again.
The display
shows E3
The cuff is
not properly
secured.
Refasten the cuff,
wait for 3 minutes
and then measure
again.
The display
shows E10
or E11
The device
detected
motion, talk­
ing or the
heart rate is
too weak
during the
measure­
ment.
Wait for 3
minutes and then
measure again. Do
not move during
measurement.
The display
shows E20
The device
does not
detect the
heart rate.
Make sure the
device is in contact
with the skin.
Loosen the cloth­
ing on the arm and
measure again.
The display
show E21
The mea­
surement
failed.
Wait for 3 minutes
and then measure
again.
The display
shows EExx
A system
error
occurred.
Retake the mea­
surement. If the
problem per­
sists, contact the
Philips Consumer
Care Center in your
country.
Data trans­
mission or
pairing
failed.
Bluetooth is
off.
Turn on Bluetooth
on your mobile
device.
The Philips
HealthSuite
health app is
off.
Press the icon on
your mobile device
to activate the
health app.
The blood
pressure
monitor and
mobile
device are
more than 5
meters away
from each
other.
Place your mobile
device closer to the
blood pressure
monitor.
You selected
the wrong
profile on the
blood pres­
sure monitor.
Select the correct
user profile on the
blood pressure
monitor before
your measurement.
Otherwise the data
cannot be trans­
mitted to your app.
Repeat the mea­
surement with the
correct profile
selected
Page: 9
Specifications
Power supply 3.7V 420mAH built-in
rechargeable li-polymer
battery
Display Display with white back­
light
Visible area = 46.8mm (L)
x29.3mm (W)
Measurement method Oscillometric method
Measurement range Rated cuff pressure:
0kPa-40kPa
(0mmHg-300mmHg)
Measurement pressure:
4kPa-34kPa
(40mmHg-230mmHg)
heart rate: 40-199 beats
per minute
Accuracy Pressure:
5°C-40°C with­
in ±0.4kPa (±3mmHg)
heart rate:±5% of mea­
surement result on dis­
play
Normal operating
conditions
Temperature: 5°C to
40°C. Relative humidity:
≤85%RH. Atmospheric
pressure: 86kPa to
106kPa
Storage and trans­
portation conditions
Temperature: -20°C to
60°C. Relative humidity:
10% to 93%. Atmospheric
pressure: 50kPa to
106kPa
Measurement perime­
ter of the wrist
About 13.5cm-21.5cm
Net weight Approx. 100g
External dimensions Approx.
80mm×65mm×13.2mm
Accessories USB cable, user manual
Mode of operation Continuous operation
Degree of protection Type BF applied part
Protection against
ingress of water
IP22, This means: pro­
tected against access to
hazardous parts with a
finger and against verti­
cally falling water drops
when tilted up to 15
degrees.
Device classification Battery Powered Mode:
Internally Powered ME
Equipment. Class II ME
Equipment
Caution: No modification of this equipment is
allowed.
Electromagnetic emissions
and immunity
The device is approved according to EMC safety
standard EN 60601-1-2. It is designed to be used in
typical domestic environments.
EMC Guidance
- The Blood Pressure Monitor needs special pre­
cautions regarding EMC and needs to be
installed and put into service according to the
EMC information provided in the accompanying
documents.
- Wireless communications equipment such as
wireless home network devices, mobile phones,
cordless telephones and their base stations,
walkie-talkies can affect this equipment and
should be kept at least a distance d = 3.3 m
away from the equipment.
Note: As indicated in IEC 60601-1-2:2007 for ME
equipment, a typical cell phone with a maximum
output power of 2 W yields d = 3.3 m at an immuni­
ty level of 3V/m.
Guidance and manufacturer's declara­
tion – electromagnetic emissions - for
all ME equipment and ME systems
Guidance and manufacturer’s declaration – elec­
tromagnetic emissions
The device is intended for use in the electromag­
netic environment specified below. The customer
or the user of the device should assure that it is
used in such an environment.
Emissions test Com­
pliance
Electromagnetic
environment - guid­
ance
RF emissions
CISPR 11
Group
2
The device must emit
electromagnetic
energy in order to
perform its intended
function. Nearby
electronic equipment
may be affected.
RF emissions
CISPR 11
Class B
Harmonic emis­
sions IEC
61000-3-2
Not
applica
ble
Voltage fluctua­
tions/flicker
emissions IEC
61000-3-3
Not
applica
ble
Guidance and manufacturer's declara­
tion – electromagnetic immunity – for
all ME equipment and ME systems
Guidance and manufacturer’s declaration – elec­
tromagnetic immunity
The device is intended for use in the electromag­
netic environment specified below. The customer
Page: 10
or the user of the device should assure that it is
used in such an environment.
Immu­
nity test
IEC
60601
test
level
Com­
pliance
level
Electromagnetic
environment -
guidance
Electro­
static
dis­
charge
(ESD)
IEC
61000-­
4-2
±6 kV
contact
±8 kV air
±6 kV
contact
±8 kV
air
Floors should be
wood, concrete or
ceramic tile. If
floors are covered
with synthetic
material, the rela­
tive humidity
should be at least
30%.
Electri­
cal fast
tran­
sient/b­
urst IEC
61000-­
4-4
±2 kV for
power
supply
lines
±1 kV for
input/o­
utput
lines
±2 kV
for
power
supply
lines
Mains power qual­
ity should be that
of a typical com­
mercial or hospital
environment.
Surge
IEC
61000-­
4-5
±1 kV
line(s) to
line(s)
±2 kV
line(s) to
earth
±1 kV
line(s)
to
line(s)
Mains power qual­
ity should be that
of a typical com­
mercial or hospital
environment.
Voltage
dips,
short
interrup­
tions
and
voltage
varia­
tions on
power
supply
input
lines IEC
61000-­
4-11
<5% UT
(>95%
dip in
UT) for
0.5
cycle
40% UT
(60%
dip in UT
) for 5
cycles
70% UT
(30% dip
in UT )
for 25
cycles
<5% UT
(>95%
dip in UT
) for 5 s
<5% UT
(>95%
dip in
UT) for
0.5
cycle
40% UT
(60%
dip in
UT ) for
5
cycles
70% UT
(30%
dip in
UT ) for
25
cycles
<5% UT
(>95%
dip in
UT ) for
5 s
Mains power qual­
ity should be that
of a typical com­
mercial or hospital
environment. If the
user of the device
requires continued
operation during
power mains
interruptions, it is
recommended
that the device be
powered from an
uninterruptible
power supply or a
battery.
Power
fre­
quency
(50/60­
Hz)
magnet­
ic field
IEC
61000-­
4-8
3A/m 3A/m Power frequency
magnetic fields
should be at levels
characteristic of a
typical location in
a typical commer­
cial or hospital
environment.
Note: UT is the AC mains voltage prior to applica­
tion of the test level.
Guidance and manufacturer's declara­
tion – electromagnetic immunity –for
ME equipment and ME systems that
are not life supporting
Guidance and manufacturer’s declaration – elec­
tromagnetic immunity
The device is intended for use in the electromag­
netic environment specified below. The customer
or the user of the device should assure that it is
used in such an environment.
IMMUNI­
TY test
IEC
60­
601
TES­
T
LEV­
EL
Com
pli­
anc­
e
lev­
el
Electromagnetic
environment - guid­
ance
Conduct­
ed RF
IEC
61000-4­
-6
3
Vrms
150
kHz
to
80
MHz
3
Vrms
Radiated
RF
IEC
61000-4­
-3
3
V/m
80
MHz
to
2.5
GHz
3
V/m
Portable and mobile
RF communications
equipment should be
used no closer to any
part of the device,
including cables, than
the recommended
separation distance
calculated from the
equation applicable to
the frequency of the
transmitter.
Recommended sepa­
ration distance:
d = 1.167 ÖP
d = 1.167 ÖP 80 MHz to
2.5 GHz
d = 2.333 ÖP 800 MHz
to 2.5 GHz
where P is the maxi­
mum output power
rating of the transmit­
ter in watts (W)
according to the trans­
mitter manufacturer
and d is the recom­
mended separation
distance in metres (m).
Field strengths from
fixed RF transmitters,
as determined by an
electromagnetic site
survey (a), should be
less than the compli­
ance level in each fre­
quency range (b).
Interference may occur
in the vicinity of equip­
ment marked with the
following symbol:
Page: 11
NOTE 1 At 80 MHz and 800 MHz, the higher fre­
quency range applies.
NOTE 2 These guidelines may not apply in all situ­
ations. Electromagnetic propagation is affected by
absorption and reflection from structures, objects
and people.
(a) Field strengths from fixed transmitters, such as
base stations for radio (cellular/cordless) tele­
phones and land mobile radios, amateur radio, AM
and FM radio broadcast and TV broadcast cannot
be predicted theoretically with accuracy. To assess
the electromagnetic environment due to fixed RF
transmitters, an electromagnetic site survey should
be considered. If the measured field strength in the
location in which the device is used exceeds the
applicable RF compliance level above, the device
should be observed to verify normal operation. If
abnormal performance is observed, additional
measures may be necessary, such as re-orienting
or relocating the device.
(b) Over the frequency range 150 kHz to 80 MHz,
field strengths should be less than 3V/m.
Recommended separation distances
between portable and mobile RF
communications equipment and the
ME equipment or ME system – for ME
equipment and ME systems that are
not life supporting
Recommended separation distances between
portable and mobile RF communications equip­
ment and the device.
The device is intended for use in an electromag­
netic environment in which radiated RF distur­
bances are controlled. The customer or the user of
the device can help prevent electromagnetic inter­
ference by maintaining a minimum distance
between portable and mobile RF communications
equipment (transmittters) and the device as rec­
ommended below, according to the maximum out­
put power of the communications equipment.
Separation distance according to
frequency of transmitter (m)
Rated
maximum
output
power of
transmitter
(W)
150 kHz to
80 MHz
d = 1.167 Ö
P
80 MHz
to 800
MHz
d = 1.167 Ö
P
800 MHz
to 2.5 GHz
d = 1.167 Ö
P
0.01 0.117 0.117 0.233
0.1 0.369 0.369 0.738
1 1.167 1.167 2.333
10 3.690 3.690 7.378
100 11.67 11.67 23.33
For transmitters rated at a maximum output power
not listed above, the recommended separation
distance d in metres (m) can be estimated using
the equation applicable to the frequency of the
transmitter, where P is the maximum output power
rating of the transmitter in watts (W) according to
the transmitter manufacturer.
NOTE 1 At 80MHz and 800MHz, the separation
distance for the higher frequency range applies.
NOTE 2 These guidelines may not apply in all situ­
ations. Electromagnetic propagation is affected by
absorption and reflection from structures, objects
and people.

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