Panasonic KX-TGP550 manual

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  • Brand: Panasonic
  • Product: Dect / voip phone
  • Model/name: KX-TGP550
  • Filetype: PDF
  • Available languages: English, German, French, Dutch

Table of Contents

Page: 0
Thank you for purchasing a Panasonic product.
You can configure some of the features of this unit through the Web user interface. See
“Programming through the Web user interface”, page 40.
Please read this guide before using the unit and save it for future reference.
User Guide
SIP Cordless Phone
Model No. KX-TGP500
Model No. KX-TGP550
Model shown is KX-TGP500.
Model shown is KX-TGP550.
Page: 1
Table of Contents
2
Introduction
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . 4
Model composition . . . . . . . . . . . . . . . . . . . . . . . 4
About the Web user interface . . . . . . . . . . . . . . . 4
Emergency calls . . . . . . . . . . . . . . . . . . . . . . . . . 5
Additional/replacement accessories . . . . . . . . . . 5
Expanding your phone system . . . . . . . . . . . . . . 5
Getting Started
Controls (Handset) . . . . . . . . . . . . . . . . . . . . . . . 6
Controls (Base unit) . . . . . . . . . . . . . . . . . . . . . . 6
Understanding the indicators on the base unit . . 8
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Initial settings . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Y Making and Answering Calls using
the Handset
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Using the speakerphone . . . . . . . . . . . . . . . . . . 12
Adjusting the receiver or speaker volume. . . . . 12
Making a call using the redial list . . . . . . . . . . . 12
Editing/erasing/storing a number in the redial list
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . 13
Auto talk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Adjusting the handset ringer volume. . . . . . . . . 13
Temporary handset ringer off . . . . . . . . . . . . . . 13
Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Making another call during a call . . . . . . . . . . . 13
Useful features during a call . . . . . . . . . . . . . . . 13
Transferring calls to an outside party . . . . . . . . 14
Conference calls . . . . . . . . . . . . . . . . . . . . . . . . 15
: Making and Answering Calls
using the Base Unit (KX-TGP550
only)
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Using the speakerphone . . . . . . . . . . . . . . . . . . 16
Off-hook monitor . . . . . . . . . . . . . . . . . . . . . . . . 16
Adjusting the receiver or speaker volume. . . . . 16
Making a call using the redial list . . . . . . . . . . . 16
Editing/erasing/storing a number in the redial list
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . 17
Adjusting the base unit ringer volume. . . . . . . . 17
Temporary base unit ringer off . . . . . . . . . . . . . 17
Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Making another call during a call . . . . . . . . . . . 17
Useful features during a call . . . . . . . . . . . . . . . 18
Transferring calls to an outside party . . . . . . . . 18
Conference calls . . . . . . . . . . . . . . . . . . . . . . . . 19
Y Phonebook using the Handset
Using the phonebook . . . . . . . . . . . . . . . . . . . . 20
Adding entries. . . . . . . . . . . . . . . . . . . . . . . . . . 20
Finding and calling a phonebook entry. . . . . . . 20
Editing entries. . . . . . . . . . . . . . . . . . . . . . . . . . 21
Erasing entries . . . . . . . . . . . . . . . . . . . . . . . . . 21
Chain dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Speed dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Export/import phonebook entries . . . . . . . . . . . 22
: Phonebook using the Base Unit
(KX-TGP550 only)
Using the phonebook . . . . . . . . . . . . . . . . . . . . 23
Adding entries. . . . . . . . . . . . . . . . . . . . . . . . . . 23
Finding and calling a phonebook entry. . . . . . . 23
Editing entries. . . . . . . . . . . . . . . . . . . . . . . . . . 24
Erasing entries . . . . . . . . . . . . . . . . . . . . . . . . . 24
Chain dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Speed dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Copying base unit phonebook entries . . . . . . . 25
Export/import phonebook entries . . . . . . . . . . . 25
Y Programming using the Handset
Programmable settings. . . . . . . . . . . . . . . . . . . 26
Call forward . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Block anonymous calls . . . . . . . . . . . . . . . . . . . 30
Call block (Caller ID service users only). . . . . . 30
Anonymous calls (Block Caller ID) . . . . . . . . . . 31
Changing the handset name . . . . . . . . . . . . . . 31
Date and time . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Updating the base unit software . . . . . . . . . . . . 32
: Programming using the Base
Unit (KX-TGP550 only)
Programmable settings. . . . . . . . . . . . . . . . . . . 33
Call forward . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Block anonymous calls . . . . . . . . . . . . . . . . . . . 37
Call block (Caller ID service users only). . . . . . 37
Anonymous calls (Block Caller ID) . . . . . . . . . . 38
Date and time . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Updating the base unit software . . . . . . . . . . . . 38
Programming through the Web User
Interface
Programming through the Web user interface . 40
Registering a Unit
Registering a unit . . . . . . . . . . . . . . . . . . . . . . . 41
Special Features
Using Caller ID service. . . . . . . . . . . . . . . . . . . 42
Page: 2
Table of Contents
3
Caller list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Voice mail service . . . . . . . . . . . . . . . . . . . . . . . 44
Intercom Features
Intercom features between handsets . . . . . . . . 45
Intercom features between the handset and base
unit (KX-TGP550 only) . . . . . . . . . . . . . . . . . . . 46
Handset locator. . . . . . . . . . . . . . . . . . . . . . . . . 47
Useful Information
Belt clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Wall mounting . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Error messages. . . . . . . . . . . . . . . . . . . . . . . . . 50
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . 51
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Open Source Software
Open Source Software . . . . . . . . . . . . . . . . . . . 57
Index
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Page: 3
Introduction
4
About this guide
This guide explains how to operate and customize KX-TGP500/KX-TGP550. Please be sure your
network is configured for KX-TGP500/KX-TGP550. Contact your administrator about the network
settings and available features.
Model composition
Feature differences
About the Web user interface
You can configure some of the features of this unit through the Web user interface (page 40). You can
access this interface from a web browser on any computer connected to the network. Contact your
administrator for further information.
■ KX-TGP500 series ■ KX-TGP550 series
Series Model No.
Base unit Handset
Part No. Part No. Quantity
KX-TGP500 series KX-TGP500 KX-TGP500 KX-TPA50 1
KX-TGP550 series KX-TGP550 KX-TGP550 KX-TPA50 1
Series
Intercom
Making or answering
calls with base unit
Between base unit
and handset
Between handsets
KX-TGP500 series – r*1
–
KX-TGP550 series r r*1 r
*1 Intercom calls can be made between the handsets by purchasing and registering one or more optional
handsets (page 5).
Page: 4
Introduction
5
Emergency calls
All lines including unassigned lines are available for emergency calls if the phone numbers are
configured in the Web user interface. Availability depends on your phone system. Contact your
administrator for further information.
Additional/replacement accessories
Please contact your nearest Panasonic dealer for sales information.
*1 Replacement batteries may have a different capacity from that of the supplied batteries.
Expanding your phone system
Accessory item Order number
Rechargeable
batteries
HHR-4DPA*1
L To order, please call 1-800-332-5368 or visit
http://www.panasonic.com/batterystore
Battery type:
– Nickel metal hydride (Ni-MH)
– 2 x AAA (R03) size for each handset
Headset KX-TCA60, KX-TCA93, KX-TCA94
You can expand your phone system by registering
optional handsets (6 max.) to a single base unit. B04
Handset (optional): KX-TPA50
Page: 5
Getting Started
6
Controls (Handset)
A Charge indicator
Ringer indicator
Message indicator
B Speaker
C {C} (TALK)
D {s} (SP-PHONE: Speakerphone)
E Headset jack
F Dial keypad
G Receiver
H Display
I {OFF}
J {REDIAL} {PAUSE}*1
K Microphone
L Charge contacts
*1 A 3.5 second pause is inserted each time
{PAUSE} is pressed. It is useful when you want
to operate voice mail service without listening to
pre-recorded announcement, for example.
Repeat as needed to create longer pauses.
■ Control type
A Soft keys
The handset features 2 soft keys and a joystick.
By pressing a soft key, or by pressing the center
of the joystick, you can select the feature shown
directly above it on the display.
B Joystick
By pushing the joystick ({^}, {V}, {<}, or {>})
repeatedly, you can:
– scroll through (up, down, left, or right) various
lists or items
– adjust the receiver or speaker volume (up or
down) while talking
L As all multiple items cannot be displayed on
screen at the same time, you can quickly
search for the desired item to move screens
by pushing the joystick right or left, instead of
scrolling down or up line by line (page 10).
Controls (Base unit)
KX-TGP500
A STATUS indicator
B Handset locator button {ALL}
B
G
A
H
I
J
K
C
D
F
E
A
B
L
LINE
A
B
Page: 6
Getting Started
7
KX-TGP550
A Corded handset
B Receiver
C Speaker
D Handset paging buttons ({j} – {k})
Handset status indicators
E Handset paging button {ALL}
F {LINE STATUS}
G Index sticker
H {HOLD}
I {REDIAL} {PAUSE}*1
J Display
K Soft keys
L Headset jack
M Microphone
N Dial keypad
O {SP-PHONE} {HEADSET}
SP-PHONE indicator
P {MUTE}
Q STATUS indicator
R Navigator key ({^}/{V}/{<}/{>})
VOL. (Volume: {^}/{V})
S {VOICE MAIL}*2
VOICE MAIL indicator
T {EXIT}
*1 A 3.5 second pause is inserted each time
{PAUSE} is pressed. It is useful when you want
to operate voice mail service without listening to
pre-recorded announcement, for example.
Repeat as needed to create longer pauses.
*2 Your phone system needs to support voice mail.
Contact your administrator for further
information.
Navigator key/volume key
■ Scrolling through lists or items
By pressing this key ({^}, {V}, {<}, or {>})
repeatedly, you can scroll through (up, down,
left, or right) various lists or items.
■ Adjusting the volume
By pressing this key ({^} or {V}) repeatedly, you
can adjust the receiver or speaker volume (up or
down) while talking.
■ Moving the cursor
By pressing this key ({^}, {V}, {<}, or {>})
repeatedly, you can move the cursor to edit a
number or name.
Soft keys
The base unit features 3 soft keys. By pressing a
soft key, you can select the feature shown directly
above it on the display.
A B C H I
K
L
M N O M P Q R S T
J
G
D
F
E
{<} {>}
{^}
{V}
Page: 7
Getting Started
8
Understanding the indicators on the base unit
STATUS indicator
During the startup process you may notice that the STATUS indicator on the base unit is flashing. This
indicates that the base unit is booting up with your phone system. You may find the following flash
patterns helpful:
Status
Meaning
Color Light pattern
Green On L The base unit is connected to the Internet. The startup process is
complete and you may now make and receive internet calls.
Flashing L The base unit is downloading data. Do not disconnect the Ethernet
cable or AC adaptor from the base unit until the STATUS indicator
stops flashing and lights in steady green.
Red On L When the base unit is turned on, the STATUS indicator lights in red
for about 10 seconds.
Flashing L The base unit is registering a handset.
Flashing
rapidly
L The base unit is paging handsets. (KX-TGP500 only)
Amber On L The base unit’s IP address may conflict with the IP addresses of
other devices on your local network. Contact your administrator for
further information.
Flashing L The base unit is obtaining an IP address or is obtaining
configurations. Please wait.
L The base unit is registering with your phone system. Please wait.
L If the STATUS indicator continues flashing, check the following:
– Network settings may not be correct. Contact your administrator.
– Many installation issues can be resolved by resetting all the
equipment. First, shut down your modem, router, hub, base unit,
and computer. Then turn the devices back on one at a time in this
order: modem, router, hub, base unit, computer.
– If you cannot access Internet Web pages using your computer,
check to see if your phone system is having connection issues in
your area.
– For more troubleshooting help, contact your administrator.
Flashing
rapidly
L Unplug the base unit’s AC adaptor to reset the unit, then reconnect
the AC adaptor. If the STATUS indicator is still flashing rapidly, there
may be a problem with the base unit hardware. Contact your phone
system dealer.
Off — L The base unit power is off.
L The Ethernet cable is not connected properly. Connect it.
L Your network devices (hub, router, etc.) are turned off. Check the
LEDs for the link status of the devices.
L The base unit power is booting up.
Page: 8
Getting Started
9
Handset status indicators
The handset status indicators on the base unit
show the status of each handset as follows:
Display
Handset display items
Display items
Main menu icons
The following icons are shown when you press
down on the center of the joystick in standby
mode.
Base unit display items
Display items
Available for: KX-TGP550
Status Meaning
Light off The handset is free.
Light on The handset is in use.
Flashing The handset is paging the base
unit or being paged by it.
Item Meaning
w Within range of the base unit
_ Out of range of the base unit
l The line is available.
C The line is in use.
L When flashing:
The call is put on hold.
L When flashing rapidly:
An incoming call is now being
received.
s Speaker is on. (page 12)
~ Ringer volume is off. (page 13)
y The line is set to allow other units
to join the call. (page 12, 13)
m Handset number
& Battery level
$ Blocked call (page 30)
n Block anonymous call (page 30)
o Call forward (page 29)
p Do not disturb (page 30)
q Anonymous calls (Block Caller ID)
(page 31)
6 The line has received new voice
mail messages. (page 44)
,! Handset 1 is in use.
“1”–“6”: Handset
“0”: Base unit (KX-TGP550 only)
s The shared line is in use. (page
14)
t The line is now registering the
VoIP server.
Line number (8 max.)
L When receiving a call, the last 4
digits are displayed.
Icon Feature
m Line status
IP service
# New Voice Mail
x Intercom
" Initial settings
C Phonebook
Available for: KX-TGP550
Item Meaning
l The line is available.
C The line is in use.
L When flashing:
The call is put on hold.
L When flashing rapidly:
An incoming call is now being
received.
~ Ringer volume is off. (page 17)
y The line is set to allow other units
to join the call. (page 16, 17)
$ Blocked call (page 37)
n Block anonymous call (page 37)
o Call forward (page 36)
Item Meaning
Page: 9
Getting Started
10
Main menu icons
The following icons are shown when you press
{MENU} (middle soft key) in standby mode.
Temporarily switching the handset
display mode
You can select to display either a single item or
multiple items on one screen at a time for the
phonebook list, caller list, and redial list.
You can temporarily switch the handset display
mode as follows by pressing the right soft key
shown when viewing the lists with:
– {MULTI}: Multiple items are shown on one
screen at a time.
– {SINGLE}: An item is shown on one screen at a
time. You can confirm the detailed information.
Note:
L When in multiple display mode, you can move
screens by pushing the joystick right or left,
without scrolling down or up through the list:
– Push the joystick right to go to the next
screen.
– Push the joystick left to return to the previous
screen.
Initial settings
Symbol meaning:
Display language
You can select either “English” or “Español”
as the display language. The default setting is
“English”.
1 {MENU} (center of joystick) i
{#}{1}{1}{0}
2 {V}/{^}: Select your desired setting.
3 Press down the center of the joystick to save.
i {OFF}
1 {MENU} (middle soft key) i {#}{1}{1}{0}
2 {V}/{^}: Select your desired setting.
3 Press the middle soft key to save. i {EXIT}
Confirming your phone number(s)
You may have more than one phone number,
depending on your phone system. The numbers
can be shared with multiple units (page 14, 18).
Contact your administrator for further information.
Confirming the line status of VoIP server
The unit shows all available phone numbers in
your phone system and their current status. You
can select a line to make a call.
p Do not disturb (page 37)
q Anonymous calls (Block Caller ID)
(page 38)
6 The line has received new voice
mail messages. (page 44)
,! Handset 1 is in use.
“1”–“6”: Handset
s The shared line is in use. (page
18)
t The line is now registering the
VoIP server.
Line number (8 max.)
L When receiving a call, the last 4
digits are displayed.
Icon Feature
m Line status
IP service
( Ringer settings
" Initial settings
C Phonebook
W Caller list
Item Meaning
Symbol Meaning
Y Perform with the handset.
: Perform with the base unit.
Example:
{V}/{^}: “Off”
Handset: Push the
joystick down or up to
select the words in
quotations.
Base unit (KX-TGP550):
Press {V} or {^} to select
the words in quotations.
Y Handset
: Base unit
Available for: KX-TGP550
Page: 10
Getting Started
11
1 {LINE} (right soft key)
2 {V}/{^}: Select the desired line.
L The display shows the current status of the
line. See page 9 for details.
L To select the line to make a call, press
{C}.
3 {OFF}
1 {LINE STATUS}
2 {V}/{^}: Select the desired line.
L The display shows the current status of the
line. See page 9 for details.
L To select the line to make a call, lift the
corded handset.
3 {EXIT}
Y Handset
: Base unit
Available for: KX-TGP550
Page: 11
Y Making and Answering Calls using the Handset
12
Making calls
1 Lift the handset and dial the phone number.
L To correct a digit, press {CLEAR}.
2 Press {CALL} or {C}.
L The unit selects the default line configured
by your administrator.
L You can also select the line manually as
follows:
{LINE} i {V}/{^}: Select the desired line.
i {CALL}
3 When you finish talking, press {OFF} or place
the handset on the charger.
Note:
L If y is displayed during the call, other units may
join the conversation (page 14, 18). Contact
your administrator for further information.
L A maximum of 3 lines can be used at a time.
L To use the optional headset, plug the headset
into the headset jack before performing step 1.
Using the speakerphone
1 Dial the phone number and press {s}.
L The unit selects the default line configured
by your administrator.
L You can also select the line manually as
follows:
{LINE} i {V}/{^}: Select the desired line.
i {s}
L Speak alternately with the other party.
2 When you finish talking, press {OFF}.
Note:
L For best performance, use the speakerphone in
a quiet environment.
L To switch back to the receiver, press {C}.
Adjusting the receiver or
speaker volume
Push the joystick up or down repeatedly while
talking.
Making a call using the redial
list
The last 10 phone numbers dialed are stored in the
redial list (each 32 digits max.).
1 {REDIAL}
2 {V}/{^}: Select the desired phone number.
3 {C}/{s}
L If {s} is pressed and the other party’s line is
engaged, the unit automatically redials
multiple times. While the handset is waiting
to redial, the ringer indicator flashes. To
cancel, press {OFF}.
Editing/erasing/storing a
number in the redial list
1 {REDIAL}
2 {V}/{^}: Select the desired phone number. i
{MENU}
3 Proceed with the desired operation.
■ Editing a number before calling:
{V}/{^}: “Edit and Call” i {SELECT}
i Use the joystick to move the cursor. i
Edit the number. i Press {CALL} or
{C}.
■ Erasing a number:
{V}/{^}: “Erase” i {SELECT} i
{V}/{^}: “Yes” i {SELECT} i {OFF}
■ Storing a number to the phonebook:
{V}/{^}: “Save phonebook” i
{SELECT} i To store the name, continue
from step 3, “Editing entries”, page 21.
Note:
L When editing:
– To erase a number, place the cursor on the
number, then press {CLEAR}.
– To insert a number, place the cursor to the
right of where you want to insert the number,
then press the appropriate dial key.
Page: 12
Y Making and Answering Calls using the Handset
13
Answering calls
When a call is being received, the ringer indicator
on the handset flashes rapidly. The last 4 digits of
the line number on which the call is being received
are displayed.
1 Lift the handset and press {CALL}, {C}, or
{s} when the unit rings.
L You can also answer the call by pressing
any dial key from {0} to {9}, {*}, or {#}.
(Any key answer feature)
2 When you finish talking, press {OFF} or place
the handset on the charger.
Note:
L If the auto talk feature is turned off (page 13),
you can select which line answers when more
than one call is being received:
{CALL} i {V}/{^}: Select the desired line.
i Press {CALL}, {C}, or {s}.
L If y is displayed during the call, other units may
join the conversation (page 14, 18). Contact
your administrator for further information.
Auto talk
You can answer calls simply by lifting the handset
off the charger. You do not need to press {CALL}
or {C}. To turn this feature on, see page 27.
Adjusting the handset ringer
volume
■ While the handset is ringing for an incoming
call:
Push the joystick up or down repeatedly to
select the desired volume.
■ Programming the volume beforehand:
1 {MENU} (center of joystick) i
{#}{1}{6}{0}
2 {V}/{^}: Select the desired volume.
3 {SAVE} i {OFF}
Temporary handset ringer
off
While the handset is ringing for a call, you can turn
the ringer off temporarily by pressing {~}.
Hold
This feature allows you to put an outside call on
hold.
1 Press {HOLD} during an outside call.
2 To release hold, press {HOLD} or {C}.
Note:
L If a call is kept on hold for more than 9 minutes,
an alarm tone starts to sound and the ringer
indicator on the handset flashes. If the outside
party hangs up the call, the unit disconnects the
line and goes into standby mode.
Making another call during a
call
You can make a call using the other line by holding
the 1st call.
1 Press {HOLD} to put the 1st call on hold.
2 Dial the phone number. i {CALL}
3 To return to the 1st call, press {SWITCH}.
Useful features during a call
Mute
While mute is turned on, you can hear the other
party, but the other party cannot hear you.
1 Press {MUTE} during an outside call.
2 To return to the conversation, press {MUTE}
again.
Note:
L {MUTE} is a soft key visible on the display
during a call.
Page: 13
Y Making and Answering Calls using the Handset
14
Call waiting
This feature allows you to receive calls while you
are already talking on the phone. If you receive a
call while on the phone, the 2nd caller’s
information is displayed on the handset that is in
use after you hear the interrupt tone (page 28).
The feature depends on your phone system.
Contact your administrator for further information.
1 Press {SWITCH} to answer the 2nd call.
2 To switch between calls, press {SWITCH}.
Call share
Joining a call
You can join an existing outside call. Availability
depends on your phone system. Contact your
administrator for further information.
Important:
L The line must be set to allow other units to join
through the Web user interface (“Privacy
Mode”). y is displayed on the unit currently in
use when it is allowed to join the call. Contact
your administrator for further information.
1 Press {LINE} when the other unit is on an
outside call.
2 {V}/{^}: Select the desired line to join. i
{SELECT}
Sharing line numbers among multiple base
units
If you have multiple base units, shared line
number(s) may be assigned to selected units by
your administrator. While the shared line is being
used by other units, s is displayed when viewing
the line status (page 10). Availability depends on
your phone system. Contact your administrator for
further information.
Note:
L This feature is explained as “Enable Shared
Call” in the Web user interface.
Transferring calls to an
outside party
Outside calls can be transferred to an outside
party. To transfer outside calls to another unit, see
“Transferring calls”, page 45, 47.
1 During an outside call, press {MENU}.
2 {V}/{^}: “Transfer” i {SELECT}
3 Dial the phone number.
L To correct the number, press {CANCEL} to
clear the number and enter again.
4 Wait for the paged party to answer.
L If the paged party does not answer, press
{CANCEL} 2 times to return to the outside
call.
5 {TRANS}
Note:
L In step 3, you can dial the phone number from
the phonebook:
{C} i {V}/{^}: Select the desired entry. i
{CALL}
Transferring a call without speaking
to the outside party
1 During an outside call, press {MENU}.
2 {V}/{^}: “Blind transfer” i {SELECT}
3 Dial the phone number.
L To correct the number, press {CANCEL} to
clear the number and enter again.
4 {TRANS}
L The outside call rings at the other unit.
Note:
L In step 3, you can dial the phone number from
the phonebook:
{C} i {V}/{^}: Select the desired entry. i
{CALL}
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Y Making and Answering Calls using the Handset
15
Conference calls
Multiple people can establish a conference call.
1 During an outside call, press {MENU}.
2 {V}/{^}: “Conference” i {SELECT}
3 Dial the phone number.
L To correct the number, press {CANCEL} to
clear the number and enter again.
4 Wait for the paged party to answer.
L If the paged party does not answer, press
{CANCEL} 2 times to return to the outside
call.
5 {CONF}
L If you want to add a new party to the
conference, perform from step 1.
Note:
L In step 3, you can dial the phone number from
the phonebook:
{C} i {V}/{^}: Select the desired entry. i
{CALL}
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: Making and Answering Calls using the Base Unit (KX-TGP550 only)
16
Making calls
1 Dial the phone number.
L To correct a digit, press {CLEAR}.
2 Lift the corded handset.
L The unit selects the default line configured
by your administrator.
L You can also select the line manually as
follows:
{LINE} i {V}/{^}: Select the desired line.
i Lift the corded handset.
3 When you finish talking, place the corded
handset on the cradle.
Note:
L You can also dial the phone number after lifting
the corded handset.
L If y is displayed during the call, other units may
join the conversation (page 14, 18). Contact
your administrator for further information.
L A maximum of 3 lines can be used at a time.
Using the headset (optional)
First, plug the headset into the headset jack. Then
press {SP-PHONE/HEADSET} instead of using
the corded handset in steps 2 and 3, “Making
calls”, page 16.
L To end the call, press {SP-PHONE/HEADSET}.
L {SP-PHONE/HEADSET} is stated as {SP-
PHONE} in the following steps through this User
Guide.
Using the speakerphone
1 Dial the phone number and press {SP-
PHONE}.
L The unit selects the default line configured
by your administrator.
L You can also select the line manually as
follows:
{LINE} i {V}/{^}: Select the desired line.
i Press {CALL} or {SP-PHONE}.
2 When the other party answers, speak into the
base unit microphone.
L Speak alternately with the other party.
3 When you finish talking, press {SP-PHONE}.
Note:
L For best performance, use the speakerphone in
a quiet environment.
L To switch to the receiver, lift the corded handset.
Off-hook monitor
You can let other people in the room listen to a
conversation through the speaker while continuing
the conversation using the corded handset.
During a conversation with the corded handset,
press {SP-PHONE}.
L While the feature is turned on, the SP-PHONE
indicator on the base unit lights.
L To return to the private call, press {SP-PHONE}.
Adjusting the receiver or
speaker volume
Press {^} or {V} repeatedly while talking.
Making a call using the redial
list
The last 10 phone numbers dialed are stored in the
redial list in each unit (each 32 digits max.).
1 {REDIAL}
2 {V}/{^}: Select the desired phone number.
3 Lift the corded handset or press {SP-
PHONE}.
L If {SP-PHONE} is pressed and the other
party’s line is engaged, the unit
automatically redials multiple times. While
the base unit is waiting to redial, the SP-
PHONE indicator on the base unit flashes.
To cancel, press {EXIT}.
Page: 16
: Making and Answering Calls using the Base Unit (KX-TGP550 only)
17
Editing/erasing/storing a
number in the redial list
1 {REDIAL}
2 {V}/{^}: Select the desired phone number. i
{MENU}
3 Proceed with the desired operation.
■ Editing a number before calling:
{V}/{^}: “Edit and Call” i {SELECT}
i Press {<} or {>} to move the cursor.
i Edit the number. i Lift the corded
handset.
■ Erasing a number:
{V}/{^}: “Erase” i {SELECT} i
{V}/{^}: “Yes” i {SELECT} i {EXIT}
■ Storing a number to the phonebook:
{V}/{^}: “Save phonebook” i
{SELECT} i To store the name, continue
from step 3, “Editing entries”, page 24.
Note:
L When editing:
– To erase a number, place the cursor on the
number, then press {CLEAR}.
– To insert a number, place the cursor to the
right of where you want to insert the number,
then press the appropriate dial key.
Answering calls
The last 4 digits of the line number on which the
call is being received are displayed.
1 Lift the corded handset or press {CALL} or
{SP-PHONE} when the unit rings.
2 When you finish talking, place the corded
handset on the cradle. When the
speakerphone is used, press {SP-PHONE}.
Note:
L You can select which line answers when more
than one call is being received:
{CALL} i {V}/{^}: Select the desired line.
i Lift the corded handset or press {CALL} or
{SP-PHONE}.
L If y is displayed during the call, other units may
join the conversation (page 14, 18). Contact
your administrator for further information.
Adjusting the base unit
ringer volume
■ While the base unit is ringing for an
incoming call:
Press {^} or {V} repeatedly to select the desired
volume.
■ Programming the volume beforehand:
1 {MENU} (middle soft key) i
{#}{1}{6}{0}
2 {V}/{^}: Select the desired volume.
3 {SAVE} i {EXIT}
Temporary base unit ringer
off
While the base unit is ringing for a call, you can
turn the ringer off temporarily by pressing {~}.
Hold
This feature allows you to put an outside call on
hold.
1 Press {HOLD} during an outside call.
L If you are using the corded handset, you can
place it on the cradle.
2 To release hold, lift the corded handset, or
press {HOLD} or {SP-PHONE}.
Note:
L If a call is kept on hold for more than 9 minutes,
an alarm tone starts to sound. If the outside
party hangs up the call, the unit disconnects the
line and goes into standby mode.
Making another call during a
call
You can make a call using the other line by holding
the 1st call.
1 Press {HOLD} to put the 1st call on hold.
L If you are using the corded handset, place
the corded handset on the cradle.
Page: 17
: Making and Answering Calls using the Base Unit (KX-TGP550 only)
18
2 Dial the phone number.
3 Proceed with the desired operation.
■ When you are using the corded handset:
Lift the corded handset.
■ When you are using the speakerphone:
Press {SP-PHONE}.
4 To return to the 1st call, press {SWITCH}.
Useful features during a call
Mute
While mute is turned on, you can hear the other
party, but the other party cannot hear you.
1 Press {MUTE} during an outside call.
2 To return to the conversation, press {MUTE}
again.
Call waiting
This feature allows you to receive calls while you
are already talking on the phone. If you receive a
call while on the phone, the 2nd caller’s
information is displayed on the base unit that is in
use after you hear the interrupt tone (page 34).
The feature depends on your phone system.
Contact your administrator for further information.
1 Press {SWITCH} to answer the 2nd call.
2 To switch between calls, press {SWITCH}.
Call share
Joining a call
You can join an existing outside call. Availability
depends on your phone system. Contact your
administrator for further information.
Important:
L The line must be set to allow other units to join
through the Web user interface (“Privacy
Mode”). y is displayed on the unit currently in
use when it is allowed to join the call. Contact
your administrator for further information.
1 Press {LINE STATUS} when the handset is
on an outside call.
2 {V}/{^}: Select the desired line to join. i
{SELECT}
Sharing line numbers among multiple base
units
If you have multiple base units, shared line
number(s) may be assigned to selected units by
your administrator. While the shared line is being
used by other units, s is displayed when viewing
the line status (page 10). Availability depends on
your phone system. Contact your administrator for
further information.
Note:
L This feature is explained as “Enable Shared
Call” in the Web user interface.
Transferring calls to an
outside party
Outside calls can be transferred to an outside
party. To transfer outside calls to a handset, see
“Transferring calls”, page 47.
1 During an outside call, press {MENU}.
2 {V}/{^}: “Transfer” i {SELECT}
3 Dial the phone number.
L To correct the number, press {CANCEL} to
clear the number and enter again.
4 Wait for the paged party to answer.
L If the paged party does not answer, press
{CANCEL} 2 times to return to the outside
call.
5 {TRANS}
Note:
L In step 3, you can dial the phone number from
the phonebook:
{C} i {V}/{^}: Select the desired entry. i
{CALL}
Transferring a call without speaking
to the outside party
1 During an outside call, press {MENU}.
2 {V}/{^}: “Blind transfer” i {SELECT}
3 Dial the phone number.
L To correct the number, press {CANCEL} to
clear the number and enter again.
4 {TRANS}
L The outside call rings at the other unit.
Page: 18
: Making and Answering Calls using the Base Unit (KX-TGP550 only)
19
Note:
L In step 3, you can dial the phone number from
the phonebook:
{C} i {V}/{^}: Select the desired entry. i
{CALL}
Conference calls
Multiple people can establish a conference call.
1 During an outside call, press {MENU}.
2 {V}/{^}: “Conference” i {SELECT}
3 Dial the phone number.
L To correct the number, press {CANCEL} to
clear the number and enter again.
4 Wait for the paged party to answer.
L If the paged party does not answer, press
{CANCEL} 2 times to return to the outside
call.
5 {CONF}
L If you want to add a new party to the
conference, perform from step 1.
Note:
L In step 3, you can dial the phone number from
the phonebook:
{C} i {V}/{^}: Select the desired entry. i
{CALL}
Page: 19
Y Phonebook using the Handset
20
Using the phonebook
The phonebook allows you to make calls without
having to dial manually. You can add 100 names
and phone numbers to the phonebook.
Adding entries
1 {MENU} (center of joystick)
2 {V}/{^}: “Phonebook” i {SELECT}
3 {ADD}
4 Enter the party’s name (16 characters max.).
i {OK}
5 Enter the party’s phone number (32 digits
max.). i {OK}
L If you do not need to assign the ringer ID, go
to step 8.
6 {V}/{^}: “Set Ringer ID” i {SELECT}
7 {V}/{^}: Select the desired setting (page 42).
i {OK}
8 {SAVE}
L To add other entries, repeat from step 4.
9 {OFF}
Note:
L In step 3, you can also press {MENU}. i
{V}/{^}: “New entry” i {SELECT}
L If you select “No Ringer ID” (default), the unit
uses the ringer tone you selected on page 28
when a call is received from that caller.
Character table for entering names
While entering characters, you can switch
between uppercase and lowercase by pressing
{*}.
L To enter another character that is located on the
same dial key, push the joystick right to move
the cursor to the next space.
Correcting a mistake
Use the joystick to move the cursor to the
character or number you want to erase, then press
{CLEAR}. Enter the appropriate character or
number.
L Press and hold {CLEAR} to erase all characters
or numbers.
Finding and calling a
phonebook entry
Scrolling through all entries
1 {MENU} (center of joystick)
2 {V}/{^}: “Phonebook” i {SELECT}
3 {V}/{^}: Select the desired entry.
4 {C}
L You can also select the line manually as
follows:
{LINE} i {V}/{^}: Select the desired line.
i Press {CALL} or {C}.
Searching by first character
(alphabetically)
1 {MENU} (center of joystick)
2 {V}/{^}: “Phonebook” i {SELECT}
Key Character
{1} Space # & ’ ( )
; , – . / 1
{2} A B C 2
a b c 2
{3} D E F 3
d e f 3
{4} G H I 4
g h i 4
{5} J K L 5
j k l 5
{6} M N O 6
m n o 6
{7} P Q R S 7
p q r s 7
{8} T U V 8
t u v 8
{9} W X Y Z 9
w x y z 9
{0} Space 0
{#} #
Key Character
Page: 20
Y Phonebook using the Handset
21
3 Press the dial key ({0} – {9}, or {#}) which
contains the character you are searching for
(page 20).
L Press the same dial key repeatedly to
display the first entry corresponding to each
character located on that dial key.
L If there is no entry corresponding to the
character you selected, the next entry is
displayed.
4 {V}/{^}: Scroll through the phonebook if
necessary.
5 {C}
L You can also select the line manually as
follows:
{LINE} i {V}/{^}: Select the desired line.
i Press {CALL} or {C}.
Editing entries
1 Find the desired entry (page 20). i {MENU}
2 {V}/{^}: “Edit” i {SELECT}
3 Proceed with the desired operation.
■ To change the name or phone number:
{V}/{^}: Select the name or phone number.
i {SELECT} i Edit the information
(page 20). i {OK}
■ To change the ringer ID:
{V}/{^}: Select the current ringer ID. i
{SELECT} i {V}/{^}: Select the desired
setting. i {OK}
L To turn the ringer ID off, select “No
Ringer ID”.
4 {SAVE} i {OFF}
Erasing entries
Erasing an entry
1 Find the desired entry (page 20). i {MENU}
2 {V}/{^}: “Erase” i {SELECT}
3 {V}/{^}: “Yes” i {SELECT} i {OFF}
Erasing all entries
1 {MENU} (center of joystick)
2 {V}/{^}: “Phonebook” i {SELECT} i
{MENU}
3 {V}/{^}: “Erase all items” i
{SELECT}
4 {V}/{^}: “Yes” i {SELECT}
5 {V}/{^}: “Yes” i {SELECT} i {OFF}
Chain dial
This feature allows you to dial phone numbers in
the phonebook while you are on a call. This feature
can be used, for example, to dial a calling card
access number or bank account PIN that you have
stored in the phonebook, without having to dial
manually.
1 During an outside call, press {MENU}.
2 {V}/{^}: “Phonebook” i {SELECT}
3 {V}/{^}: Select the desired entry.
4 Press {CALL} to dial the number.
Speed dial
Assigning an entry in the phonebook
to a speed dial key
Dial keys {1} to {9} can each be used as a speed
dial key, allowing you to dial a number from the
phonebook by simply pressing a dial key.
1 Find the desired entry (page 20). i {MENU}
2 {V}/{^}: “Speed dial” i {SELECT}
3 {V}/{^}: Select the desired dial key number.
i {SELECT}
L If “Overwrite?” is displayed, the dial key
you selected has a phone number already
assigned to it.
To overwrite with the currently selected
phone number, go to step 4.
To select another dial key, press {BACK},
then repeat this step.
4 {V}/{^}: “Yes” i {SELECT} i {OFF}
Note:
L Where a dial key is already being used for speed
dialing, “Q” is displayed next to the dial key
number.
Page: 21
Y Phonebook using the Handset
22
Making a call using a speed dial key
1 Press and hold the desired speed dial key ({1}
– {9}).
L You can view other speed dial assignments
by pushing the joystick down or up.
2 {C}
L You can also select the line manually as
follows:
{LINE} i {V}/{^}: Select the desired line.
i Press {CALL} or {C}.
Canceling a speed dial assignment
1 Press and hold the desired speed dial key ({1}
– {9}). i {ERASE}
2 {V}/{^}: “Yes” i {SELECT} i {OFF}
Export/import phonebook
entries
You can export the phonebook entries through the
Web user interface to your computer as a tab
separated value file. It makes it possible to add,
edit, or erase phonebook entries more
conveniently on a spreadsheet (.csv) using
Microsoft®
Excel®
, for example, on your computer.
After editing, the file should be imported to the unit.
To export/import entries, contact your
administrator.
Important:
L Entries deleted on your computer are not
replicated in the phonebook of the unit when
importing. Erase unnecessary entries with your
unit, not through the Web user interface.
Page: 22
: Phonebook using the Base Unit (KX-TGP550 only)
23
Using the phonebook
The phonebook allows you to make calls without
having to dial manually. You can add 100 names
and phone numbers to the phonebook.
Adding entries
1 {C} (left soft key)
2 {ADD}
3 Enter the party’s name (16 characters max.).
i {OK}
4 Enter the party’s phone number (32 digits
max.). i {OK}
L If you do not need to assign the ringer ID, go
to step 7.
5 {V}/{^}: “Set Ringer ID” i {SELECT}
6 {V}/{^}: Select the desired setting (page 42).
i {OK}
7 {SAVE}
L To add other entries, repeat from step 3.
8 {EXIT}
Note:
L In step 2, you can also press {MENU}. i
{V}/{^}: “New entry” i {SELECT}
L If you select “No Ringer ID” (default), the unit
uses the ringer tone you selected on page 34
when a call is received from that caller.
Character table for entering names
While entering characters, you can switch
between uppercase and lowercase by pressing
{*}.
L To enter another character that is located on the
same dial key, press {>} to move the cursor to
the next space.
Correcting a mistake
Press {<} or {>} to move the cursor to the
character or number you want to erase, then press
{CLEAR}. Enter the appropriate character or
number.
L Press and hold {CLEAR} to erase all characters
or numbers.
Finding and calling a
phonebook entry
Scrolling through all entries
1 {C} (left soft key)
2 {V}/{^}: Select the desired entry.
3 Lift the corded handset.
L You can also select the line manually as
follows:
{LINE} i {V}/{^}: Select the desired line.
i Lift the corded handset.
Searching by first character
(alphabetically)
1 {C} (left soft key)
2 Press the dial key ({0} – {9}, or {#}) which
contains the character you are searching for
(page 23).
Key Character
{1} Space # & ’ ( )
; , – . / 1
{2} A B C 2
a b c 2
{3} D E F 3
d e f 3
{4} G H I 4
g h i 4
{5} J K L 5
j k l 5
{6} M N O 6
m n o 6
{7} P Q R S 7
p q r s 7
{8} T U V 8
t u v 8
{9} W X Y Z 9
w x y z 9
{0} Space 0
{#} #
Key Character
Page: 23
: Phonebook using the Base Unit (KX-TGP550 only)
24
L Press the same dial key repeatedly to
display the first entry corresponding to each
character located on that dial key.
L If there is no entry corresponding to the
character you selected, the next entry is
displayed.
3 {V}/{^}: Scroll through the phonebook if
necessary.
4 Lift the corded handset.
L You can also select the line manually as
follows:
{LINE} i {V}/{^}: Select the desired line.
i Lift the corded handset.
Editing entries
1 Find the desired entry (page 23). i {MENU}
2 {V}/{^}: “Edit” i {SELECT}
3 Proceed with the desired operation.
■ To change the name or phone number:
{V}/{^}: Select the name or phone number.
i {SELECT} i Edit the information
(page 23). i {OK}
■ To change the ringer ID:
{V}/{^}: Select the current ringer ID. i
{SELECT} i {V}/{^}: Select the desired
setting. i {OK}
L To turn the ringer ID off, select “No
Ringer ID”.
4 {SAVE} i {EXIT}
Erasing entries
Erasing an entry
1 Find the desired entry (page 23). i
{ERASE}
2 {V}/{^}: “Yes” i {SELECT} i {EXIT}
Erasing all entries
1 {C} (left soft key) i {MENU}
2 {V}/{^}: “Erase all items” i
{SELECT}
3 {V}/{^}: “Yes” i {SELECT}
4 {V}/{^}: “Yes” i {SELECT} i {EXIT}
Chain dial
This feature allows you to dial phone numbers in
the phonebook while you are on a call. This feature
can be used, for example, to dial a calling card
access number or bank account PIN that you have
stored in the phonebook, without having to dial
manually.
1 During an outside call, press {C}.
2 {V}/{^}: Select the desired entry.
3 Press {CALL} to dial the number.
Speed dial
Assigning an entry in the phonebook
to a speed dial key
Dial keys {1} to {9} can each be used as a speed
dial key, allowing you to dial a number from the
phonebook by simply pressing a dial key.
1 Find the desired entry (page 23). i {MENU}
2 {V}/{^}: “Speed dial” i {SELECT}
3 {V}/{^}: Select the desired dial key number.
i {SELECT}
L If “Overwrite?” is displayed, the dial key
you selected has a phone number already
assigned to it.
To overwrite with the currently selected
phone number, go to step 4.
To select another dial key, press {BACK},
then repeat this step.
4 {V}/{^}: “Yes” i {SELECT} i {EXIT}
Note:
L Where a dial key is already being used for speed
dialing, “Q” is displayed next to the dial key
number.
Making a call using a speed dial key
1 Press and hold the desired speed dial key ({1}
– {9}).
L You can view other speed dial assignments
by pressing {V} or {^}.
2 Lift the corded handset.
Page: 24
: Phonebook using the Base Unit (KX-TGP550 only)
25
L You can also select the line manually as
follows:
{LINE} i {V}/{^}: Select the desired line.
i Lift the corded handset.
Canceling a speed dial assignment
1 Press and hold the desired speed dial key ({1}
– {9}). i {ERASE}
2 {V}/{^}: “Yes” i {SELECT} i {EXIT}
Copying base unit
phonebook entries
You can copy base unit phonebook entries to the
phonebook of a handset.
Note:
L Ringer ID for phonebook entries are not copied.
L You can copy handset phonebook entries to
another handset or base unit by exporting the
data to a computer and importing it (page 25).
Copying an entry
1 Find the desired entry (page 23). i {MENU}
2 {V}/{^}: “Copy” i {SELECT}
3 Enter the handset number you wish to send
the phonebook entry to.
L When an entry has been copied,
“Completed” is displayed.
L To continue copying another entry:
{V}/{^}: “Yes” i {SELECT} i Find the
desired entry. i {SEND}
4 {EXIT}
Copying all entries
1 {C} (left soft key) i {MENU}
2 {V}/{^}: “Copy all items” i {SELECT}
3 Enter the handset number you wish to send
the phonebook entry to.
L When all entries have been copied,
“Completed” is displayed.
4 {EXIT}
Export/import phonebook
entries
You can export the phonebook entries through the
Web user interface to your computer as a tab
separated value file. It makes it possible to add,
edit, or erase phonebook entries more
conveniently on a spreadsheet (.csv) using
Microsoft Excel, for example, on your computer.
After editing, the file should be imported to the unit.
To export/import entries, contact your
administrator.
Important:
L Entries deleted on your computer are not
replicated in the phonebook of the unit when
importing. Erase unnecessary entries with your
unit, not through the Web user interface.
Page: 25
Y Programming using the Handset
26
Programmable settings
You can customize the unit by programming the following features.
To access the features, there are 2 methods:
– scrolling through the display menus (page 26)
– using the direct commands (page 27)
Some of the features can be programmed through the Web user interface (page 40).
L Direct command is the main method used in this User Guide.
Programming by scrolling through the display menus
1 {MENU} (center of joystick)
2 Select the desired main menu by pushing the joystick in any direction. i {SELECT}
3 Push the joystick down or up to select the desired item in sub-menu 1. i {SELECT}
L In some cases, you may need to select from sub-menu 2. i {SELECT}
4 Push the joystick down or up to select the desired setting. i {SAVE}
L This step may vary depending on the feature being programmed.
L To exit the operation, press {OFF}.
Note:
L See page 27 for the default settings.
L In the following table, ( ) indicates lines you need to select for the settings.
Main menu Sub-menu 1 Sub-menu 2 Page
Line status
m
– – 10
IP service Network setting DHCP*1
–
IP settings*1
–
Embedded web 40
Call features Call forward
(Line 1: 8 max.)
– Unconditional*1
– Busy*1
– No answer*1
29
Do not disturb*1
(Line 1: 8 max.)
30
Block anonymous*1
(Line 1: 8 max.)
30
Block Caller ID*1
(Line 1: 8 max.)
31
New Voice Mail
#
– – 44
Intercom
x
– – 45, 46
Page: 26
Y Programming using the Handset
27
*1 If you program these settings using one of the handsets, you do not need to program the same item
using another unit.
Programming using the direct commands
1 {MENU} (center of joystick) i {#}
2 Enter the desired feature code.
3 {V}/{^}: Select the desired setting. i {SAVE}
L This step may vary depending on the feature being programmed.
L To exit the operation, press {OFF}.
Note:
L In the following table, < > indicates the default settings and ( ) indicates lines you need to select for the
settings.
Initial settings
"
Ringer settings Ringer volume 13
Ringer tone
(Line 1: 8 max.)
–
Interrupt tone –
Date and time*1 – 31
Call block*1 – 30
Auto Intercom – 45
LCD contrast – –
Key tone – –
Auto talk – 13
Message alert – 44
Registration Register handset 41
Deregistration 41
Handset name – 31
Change language – 10
Software version*1 – 32
Phonebook
C
– – 20
Feature Feature
code
Setting code System
setting*1
Page
Auto Intercom {2}{7}{3} {1}: On (Ringer On)
{2}: On (Ringer Off)
{0}: <Off>
– 45
Auto talk*2
{2}{0}{0} {1}: On
{0}: <Off>
– 13
Call block {2}{1}{7} – r 30
Change language {1}{1}{0} {1}: <English>
{2}: Español
– 10
Date and time {1}{0}{1} – r 31
Deregistration {1}{3}{1} – – 41
Main menu Sub-menu 1 Sub-menu 2 Page
Page: 27
Y Programming using the Handset
28
*1 If you program these settings using one of the handsets, you do not need to program the same item
using another unit.
*2 If you want to view the caller’s information after lifting up the handset to answer a call, turn off this
feature.
*3 We recommend programming this setting with your administrator. Contact your administrator for
further information.
*4 This tone lets you know when you receive an outside call while you are on the other outside call or an
intercom call.
*5 Turn this feature off if you prefer not to hear key tones while you are dialing or pressing any keys,
including confirmation tones and error tones.
*6 When the ringer volume is turned off, ~ is displayed and the handset does not ring for outside calls.
However even when the ringer volume is set to off, the handset rings at the lowest level for intercom
calls (page 45, 46) and paging (page 47).
DHCP*3 {5}{0}{0} {1}: <On>
{0}: Off
r –
Embedded web {5}{3}{4} {1}: On
{0}: <Off>
– 40
Handset name {1}{0}{4} – – 31
Intercom call {2}{7}{4} – – 45, 46
Interrupt tone*4
{2}{0}{1} {1}: <On>
{0}: Off
– 14, 45,
46
IP settings*3 {5}{0}{1} – r –
Key tone*5 {1}{6}{5} {1}: <On>
{0}: Off
– –
LCD contrast
(Display contrast)
{1}{4}{5} {1} – {6}: Level 1–6 <3> – –
Message alert {3}{4}{0} {1}: On
{0}: <Off>
– 44
Phonebook {2}{8}{0} – – 20
Register handset {1}{3}{0} – – 41
Ringer tone {1}{6}{1} (Line 1:
8 max.)
{1} – {6}: Tone <1>–6
{7} – {9}: Melody 1–3
– –
Ringer volume*6
{1}{6}{0} {1} – {6}: Level 1–<6>
{0}: Off
– 13
Software version {1}{5}{6} – r 32
New Voice Mail {3}{3}{0} – – 44
Feature Feature
code
Setting code System
setting*1
Page
Page: 28
Y Programming using the Handset
29
Call forward
Incoming calls can be forwarded to another party.
You can choose one of 3 modes:
– “Unconditional”: All incoming calls are
forwarded.
– “Busy”: Incoming calls while the line is in use
are forwarded.
– “No answer”: Incoming calls after a certain
number of rings are forwarded. The default
setting of the number of ring count is “3”. To
change the setting, perform “Changing the ring
count”, page 29.
Important:
L We recommend setting with your administrator.
Contact your administrator for further
information.
L If this feature is set on your unit, it may be
overridden by your phone system settings.
L This feature is not available on shared lines.
L The call is logged in the caller list (page 42) with
Q after the call is forwarded.
Turning call forward on/off
1 {MENU} (center of joystick)
2 {V}/{^}: “IP service” i {SELECT}
3 {V}/{^}: “Call features” i {SELECT}
4 {V}/{^}: “Call forward” i {SELECT}
5 Proceed with the desired operation.
■ When 1 line is registered:
Go to step 6.
■ When 2 or more lines are registered:
{V}/{^}: Select the desired line. i
{SELECT}
6 {V}/{^}: Select the desired option. i
{SELECT}
7 {V}/{^}: “On/Off” i {SELECT}
8 {V}/{^}: Select “On” or “Off”. i {SAVE}
L If you select “Off”, press {OFF} to exit.
L If the phone number forwarded to has been
already set, press {OFF} to exit. To change
the phone number, perform from step 7,
“Changing the phone number”, page 29,
then press {OFF} to exit.
9 Enter the phone number you want to forward
calls to (24 digits max.). i {SAVE}
L If you have selected “No answer”, enter
the number of rings before the unit forwards
calls (0, 2-20 rings). i {SAVE}
10 {OFF}
Changing the phone number
1 {MENU} (center of joystick)
2 {V}/{^}: “IP service” i {SELECT}
3 {V}/{^}: “Call features” i {SELECT}
4 {V}/{^}: “Call forward” i {SELECT}
5 Proceed with the desired operation.
■ When 1 line is registered:
Go to step 6.
■ When 2 or more lines are registered:
{V}/{^}: Select the desired line. i
{SELECT}
6 {V}/{^}: Select the desired option. i
{SELECT}
7 {V}/{^}: “Phone number” i {SELECT}
8 Enter the phone number you want to forward
calls to (24 digits max.). i {SAVE} i
{OFF}
Changing the ring count
You can change the number of rings before which
the call is forwarded if “No answer” is selected.
1 {MENU} (center of joystick)
2 {V}/{^}: “IP service” i {SELECT}
3 {V}/{^}: “Call features” i {SELECT}
4 {V}/{^}: “Call forward” i {SELECT}
5 Proceed with the desired operation.
■ When 1 line is registered:
Go to step 6.
■ When 2 or more lines are registered:
{V}/{^}: Select the desired line. i
{SELECT}
6 {V}/{^}: “No answer” i {SELECT}
7 {V}/{^}: “Ring count” i {SELECT}
8 Enter the number of rings before the unit
forwards calls (0, 2-20 rings). i {SAVE} i
{OFF}
Page: 29
Y Programming using the Handset
30
Do not disturb
This feature allows the unit to reject calls on
selected lines.
The default setting is “Off”.
Important:
L We recommend setting with your administrator.
Contact your administrator for further
information.
L If this feature is set on your unit, it may be
overridden by your phone system settings.
L This feature is not available on shared lines.
L The call is logged in the caller list (page 42) with
Q after the call is rejected.
1 {MENU} (center of joystick)
2 {V}/{^}: “IP service” i {SELECT}
3 {V}/{^}: “Call features” i {SELECT}
4 {V}/{^}: “Do not disturb” i {SELECT}
5 Proceed with the desired operation.
■ When 1 line is registered:
Go to step 6.
■ When 2 or more lines are registered:
{V}/{^}: Select the desired line. i
{SELECT}
6 {V}/{^}: Select “On” or “Off”. i {SAVE}
i {OFF}
Block anonymous calls
This feature allows the unit to reject calls when the
unit receives a call without phone number.
The default setting is “Off”.
Important:
L We recommend setting with your administrator.
Contact your administrator for further
information.
L This feature is not available on shared lines.
L The call is logged in the caller list (page 42) with
Q after the call is rejected.
1 {MENU} (center of joystick)
2 {V}/{^}: “IP service” i {SELECT}
3 {V}/{^}: “Call features” i {SELECT}
4 {V}/{^}: “Block anonymous” i
{SELECT}
5 Proceed with the desired operation.
■ When 1 line is registered:
Go to step 6.
■ When 2 or more lines are registered:
{V}/{^}: Select the desired line. i
{SELECT}
6 {V}/{^}: Select “On” or “Off”. i {SAVE}
i {OFF}
Call block (Caller ID service
users only)
This feature allows the unit to reject calls from
specified phone numbers that you do not want to
answer such as junk calls.
When a call is received, the unit does not ring while
the caller is being identified. If the phone number
matches an entry in the call block list, the unit
rejects the call.
Important:
L When the unit receives a call from a number that
is stored in the call block list, the call is logged in
the caller list (page 42) with $ after the call is
rejected.
Storing unwanted callers
You can store up to 30 phone numbers in the call
block list by using the caller list or by entering the
numbers directly.
Important:
L You are advised to store the 10 digits (including
an area code) for PSTN calls because if 7 digits
are stored, all numbers that have the last 7 digits
will be blocked.
From the caller list:
1 {CID} (left soft key)
2 {V}/{^}: Select the entry to be blocked. i
{MENU}
3 {V}/{^}: “Save call block” i
{SELECT}
4 {V}/{^}: “Yes” i {SELECT} i {OFF}
By entering phone numbers:
1 {MENU} (center of joystick) i
{#}{2}{1}{7} i {ADD}
2 Enter the phone number (24 digits max.). i
{SAVE}
L To erase a digit, press {CLEAR}.
Page: 30
Y Programming using the Handset
31
3 {OFF}
Viewing/editing/erasing call block
numbers
1 {MENU} (center of joystick) i
{#}{2}{1}{7}
2 {V}/{^}: Select the desired entry.
L To exit, press {OFF}.
3 Proceed with the desired operation.
■ Editing a number:
{MENU} i {V}/{^}: “Edit” i
{SELECT} i Edit the phone number. i
{SAVE} i {OFF}
■ Erasing a number:
{MENU} i {V}/{^}: “Erase” i
{SELECT} i {V}/{^}: “Yes” i
{SELECT} i {OFF}
Note:
L When editing, press the desired dial key to add,
{CLEAR} to erase.
Anonymous calls (Block
Caller ID)
This feature allows the unit to make a call
anonymously.
The default setting is “Off”.
Important:
L We recommend setting with your administrator.
Contact your administrator for further
information.
1 {MENU} (center of joystick)
2 {V}/{^}: “IP service” i {SELECT}
3 {V}/{^}: “Call features” i {SELECT}
4 {V}/{^}: “Block Caller ID” i
{SELECT}
5 Proceed with the desired operation.
■ When 1 line is registered:
Go to step 6.
■ When 2 or more lines are registered:
{V}/{^}: Select the desired line. i
{SELECT}
6 {V}/{^}: Select “On” or “Off”. i {SAVE}
i {OFF}
Changing the handset name
Each handset can be given a customized name
(“Bob”, “Kitchen”, etc.). This is useful when you
make intercom calls between handsets. You can
also select whether or not the handset name is
displayed in standby mode. The default setting is
“Off”. If you select “On” without entering any
handset name, “Handset 1” to “Handset 6” is
displayed.
1 {MENU} (center of joystick) i
{#}{1}{0}{4}
2 Enter the desired name (10 characters max.;
see the character table, page 20).
L If not required, go to step 3.
3 {OK}
4 {V}/{^}: “On” i {SAVE} i {OFF}
Date and time
Set if the unit does not show the date and time. You
can set the date and time through the Web user
interface and also program it to adjust
automatically using the SNTP. Also daylight saving
time setting is available through the Web user
interface. Contact your administrator for further
information.
1 {MENU} (center of joystick) i
{#}{1}{0}{1}
2 Enter the current month, date, and year.
Example: March 15, 2010
{0}{3} {1}{5} {1}{0}
3 Enter the current hour and minute (12-hour
clock format).
Example: 9:30
{0}{9} {3}{0}
4 {AM/PM}: Select “AM” or “PM”.
5 {SAVE} i {OFF}
Note:
L When English is selected as the display
language, 12-hour clock format is used. When
Spanish is selected, 24-hour clock format is
used.
L To correct a digit, push the joystick left, right, up,
or down to move the cursor to the digit, then
make the correction.
Page: 31
Y Programming using the Handset
32
Updating the base unit
software
Your phone system dealer may offer new features
and improve its software version from time to time.
If you set the base unit software update setting to
manual mode through the Web user interface, you
need to download the update when “Update
version.Press OK.” is displayed. Contact your
administrator for further information.
Important:
L Make sure the STATUS indicator on the base
unit is lit in green and no line is in use (page 8).
1 Press {OKL} while “Update
version.Press OK.” is displayed.
L The current and new base unit software
versions are displayed.
L If you want to download the update later,
press {CANCEL}. When you are ready to
download, see “Confirming the base unit
software version”, page 32.
2 {OK}
Note:
L The STATUS indicator on the base unit flashes
while downloading. When the download is
complete, the STATUS indicator stops flashing
and changes to steady green.
Confirming the base unit software
version
1 {MENU} (center of joystick) i
{#}{1}{5}{6}
L The current base unit software version is
displayed. To exit, press {OFF}.
2 If “Update version?” is displayed, press
{OK} to download. To exit without
downloading, press {CANCEL}.
Page: 32
: Programming using the Base Unit (KX-TGP550 only)
33
Programmable settings
You can customize the unit by programming the following features.
To access the features, there are 2 methods:
– scrolling through the display menus (page 33)
– using the direct commands (page 34)
Some of the features can be programmed through the Web user interface (page 40).
L Direct command is the main method used in this User Guide.
Programming by scrolling through the display menus
1 {MENU} (middle soft key)
2 Press {^}, {V}, {<}, or {>} to select the desired main menu. i {SELECT}
3 Press {V} or {^} to select the desired item in sub-menu 1. i {SELECT}
L In some cases, you may need to select from sub-menu 2. i {SELECT}
4 Press {V} or {^} to select the desired setting. i {SAVE}
L This step may vary depending on the feature being programmed.
L To exit the operation, press {EXIT}.
Note:
L See page 34 for the default settings.
L In the following table, ( ) indicates lines you need to select for the settings.
Main menu Sub-menu 1 Sub-menu 2 Page
Line status
m
– – 10
IP service Network setting DHCP*1
–
IP settings*1
–
Embedded web 40
Call features Call forward
(Line 1: 8 max.)
– Unconditional*1
– Busy*1
– No answer*1
36
Do not disturb*1
(Line 1: 8 max.)
37
Block anonymous*1
(Line 1: 8 max.)
37
Block Caller ID*1
(Line 1: 8 max.)
38
Ringer settings
(
Ringer volume – 17
Ringer tone (Line 1: 8 max.) –
Interrupt tone – –
Page: 33
: Programming using the Base Unit (KX-TGP550 only)
34
*1 If you program these settings using the base unit, you do not need to program the same item using a
handset.
Programming using the direct commands
1 {MENU} (middle soft key) i {#}
2 Enter the desired feature code.
3 {V}/{^}: Select the desired setting. i {SAVE}
L This step may vary depending on the feature being programmed.
L To exit the operation, press {EXIT}.
Note:
L In the following table, < > indicates the default settings and ( ) indicates lines you need to select for the
settings.
Initial settings
"
Date and time*1
– 38
Call block*1
– 37
LCD contrast – –
Change language – 10
Software version*1
– 38
Phonebook
C
– – 23
Caller list
W
– – 42
Feature Feature
code
Setting code System
setting*1
Page
Call block {2}{1}{7} – r 37
Change language {1}{1}{0} {1}: <English>
{2}: Español
– 10
Date and time {1}{0}{1} – r 38
DHCP*2
{5}{0}{0} {1}: <On>
{0}: Off
r –
Embedded web {5}{3}{4} {1}: On
{0}: <Off>
– 40
Interrupt tone*3 {2}{0}{1} {1}: <On>
{0}: Off
– 18, 46
IP settings*2
{5}{0}{1} – r –
LCD contrast
(Display contrast)
{1}{4}{5} {1} – {6}: Level 1–6 <3> – –
Phonebook {2}{8}{0} – – 23
Ringer tone {1}{6}{1} (Line 1:
8 max.)
{1} – {6}: Tone <1>–6
{7} – {9}: Melody 1–3
– –
Ringer volume*4 {1}{6}{0} {1} – {3}: Level 1–<3>
{0}: Off
– 17
Software version {1}{5}{6} – r 38
Main menu Sub-menu 1 Sub-menu 2 Page
Page: 34
: Programming using the Base Unit (KX-TGP550 only)
35
*1 If you program these settings using the base unit, you do not need to program the same item using a
handset.
*2 We recommend programming this setting with your administrator. Contact your administrator for
further information.
*3 This tone lets you know when you receive an outside call while you are on the other outside call or an
intercom call.
*4 When the ringer volume is turned off, ~ is displayed and the base unit does not ring for outside calls.
However even when the ringer volume is set to off, the base unit rings at the low level for intercom calls
(page 46).
Page: 35
: Programming using the Base Unit (KX-TGP550 only)
36
Call forward
Incoming calls can be forwarded to another party.
You can choose one of 3 modes:
– “Unconditional”: All incoming calls are
forwarded.
– “Busy”: Incoming calls while the line is in use
are forwarded.
– “No answer”: Incoming calls after a certain
number of rings are forwarded. The default
setting of the number of ring count is “3”. To
change the setting, perform “Changing the ring
count”, page 36.
Important:
L We recommend setting with your administrator.
Contact your administrator for further
information.
L If this feature is set on your unit, it may be
overridden by your phone system settings.
L This feature is not available on shared lines.
L The call is logged in the caller list (page 42) with
Q after the call is forwarded.
Turning call forward on/off
1 {MENU} (middle soft key)
2 {V}/{^}: “IP service” i {SELECT}
3 {V}/{^}: “Call features” i {SELECT}
4 {V}/{^}: “Call forward” i {SELECT}
5 Proceed with the desired operation.
■ When 1 line is registered:
Go to step 6.
■ When 2 or more lines are registered:
{V}/{^}: Select the desired line. i
{SELECT}
6 {V}/{^}: Select the desired option. i
{SELECT}
7 {V}/{^}: “On/Off” i {SELECT}
8 {V}/{^}: Select “On” or “Off”. i {SAVE}
L If you select “Off”, press {EXIT} to exit.
L If the phone number forwarded to has been
already set, press {EXIT} to exit. To change
the phone number, perform from step 7,
“Changing the phone number”, page 36,
then press {EXIT} to exit.
9 Enter the phone number you want to forward
calls to (24 digits max.). i {SAVE}
L If you have selected “No answer”, enter
the number of rings before the unit forwards
calls (0, 2-20 rings). i {SAVE}
10 {EXIT}
Changing the phone number
1 {MENU} (middle soft key)
2 {V}/{^}: “IP service” i {SELECT}
3 {V}/{^}: “Call features” i {SELECT}
4 {V}/{^}: “Call forward” i {SELECT}
5 Proceed with the desired operation.
■ When 1 line is registered:
Go to step 6.
■ When 2 or more lines are registered:
{V}/{^}: Select the desired line. i
{SELECT}
6 {V}/{^}: Select the desired option. i
{SELECT}
7 {V}/{^}: “Phone number” i {SELECT}
8 Enter the phone number you want to forward
calls to (24 digits max.). i {SAVE} i
{EXIT}
Changing the ring count
You can change the number of rings before which
the call is forwarded if “No answer” is selected.
1 {MENU} (middle soft key)
2 {V}/{^}: “IP service” i {SELECT}
3 {V}/{^}: “Call features” i {SELECT}
4 {V}/{^}: “Call forward” i {SELECT}
5 Proceed with the desired operation.
■ When 1 line is registered:
Go to step 6.
■ When 2 or more lines are registered:
{V}/{^}: Select the desired line. i
{SELECT}
6 {V}/{^}: “No answer” i {SELECT}
7 {V}/{^}: “Ring count” i {SELECT}
8 Enter the number of rings before the unit
forwards calls (0, 2-20 rings). i {SAVE} i
{EXIT}
Page: 36
: Programming using the Base Unit (KX-TGP550 only)
37
Do not disturb
This feature allows the unit to reject calls on
selected lines.
The default setting is “Off”.
Important:
L We recommend setting with your administrator.
Contact your administrator for further
information.
L If this feature is set on your unit, it may be
overridden by your phone system settings.
L This feature is not available on shared lines.
L The call is logged in the caller list (page 42) with
Q after the call is rejected.
1 {MENU} (middle soft key)
2 {V}/{^}: “IP service” i {SELECT}
3 {V}/{^}: “Call features” i {SELECT}
4 {V}/{^}: “Do not disturb” i {SELECT}
5 Proceed with the desired operation.
■ When 1 line is registered:
Go to step 6.
■ When 2 or more lines are registered:
{V}/{^}: Select the desired line. i
{SELECT}
6 {V}/{^}: Select “On” or “Off”. i {SAVE}
i {EXIT}
Block anonymous calls
This feature allows the unit to reject calls when the
unit receives a call without phone number.
The default setting is “Off”.
Important:
L We recommend setting with your administrator.
Contact your administrator for further
information.
L This feature is not available on shared lines.
L The call is logged in the caller list (page 42) with
Q after the call is rejected.
1 {MENU} (middle soft key)
2 {V}/{^}: “IP service” i {SELECT}
3 {V}/{^}: “Call features” i {SELECT}
4 {V}/{^}: “Block anonymous” i
{SELECT}
5 Proceed with the desired operation.
■ When 1 line is registered:
Go to step 6.
■ When 2 or more lines are registered:
{V}/{^}: Select the desired line. i
{SELECT}
6 {V}/{^}: Select “On” or “Off”. i {SAVE}
i {EXIT}
Call block (Caller ID service
users only)
This feature allows the unit to reject calls from
specified phone numbers that you do not want to
answer such as junk calls.
When a call is received, the unit does not ring while
the caller is being identified. If the phone number
matches an entry in the call block list, the unit
rejects the call.
Important:
L When the unit receives a call from a number that
is stored in the call block list, the call is logged in
the caller list (page 42) with $ after the call is
rejected.
Storing unwanted callers
You can store up to 30 phone numbers in the call
block list by using the caller list or by entering the
numbers directly.
Important:
L You are advised to store the 10 digits (including
an area code) for PSTN calls because if 7 digits
are stored, all numbers that have the last 7 digits
will be blocked.
From the caller list:
1 {CID} (right soft key)
2 {V}/{^}: Select the entry to be blocked. i
{MENU}
3 {V}/{^}: “Save call block” i
{SELECT}
4 {V}/{^}: “Yes” i {SELECT} i {EXIT}
By entering phone numbers:
1 {MENU} (middle soft key) i {#}{2}{1}{7}
i {ADD}
2 Enter the phone number (24 digits max.). i
{SAVE}
L To erase a digit, press {CLEAR}.
Page: 37
: Programming using the Base Unit (KX-TGP550 only)
38
3 {EXIT}
Viewing/editing/erasing call block
numbers
1 {MENU} (middle soft key) i {#}{2}{1}{7}
2 {V}/{^}: Select the desired entry.
L To exit, press {EXIT}.
3 Proceed with the desired operation.
■ Editing a number:
{MENU} i {V}/{^}: “Edit” i
{SELECT} i Edit the phone number. i
{SAVE} i {EXIT}
■ Erasing a number:
{MENU} i {V}/{^}: “Erase” i
{SELECT} i {V}/{^}: “Yes” i
{SELECT} i {EXIT}
Note:
L When editing, press the desired dial key to add,
{CLEAR} to erase.
Anonymous calls (Block
Caller ID)
This feature allows the unit to make a call
anonymously.
The default setting is “Off”.
Important:
L We recommend setting with your administrator.
Contact your administrator for further
information.
1 {MENU} (middle soft key)
2 {V}/{^}: “IP service” i {SELECT}
3 {V}/{^}: “Call features” i {SELECT}
4 {V}/{^}: “Block Caller ID” i
{SELECT}
5 Proceed with the desired operation.
■ When 1 line is registered:
Go to step 6.
■ When 2 or more lines are registered:
{V}/{^}: Select the desired line. i
{SELECT}
6 {V}/{^}: Select “On” or “Off”. i {SAVE}
i {EXIT}
Date and time
Set if the unit does not show the date and time. You
can set the date and time through the Web user
interface and also program it to adjust
automatically using the SNTP. Also daylight saving
time setting is available through the Web user
interface. Contact your administrator for further
information.
1 {MENU} (middle soft key) i {#}{1}{0}{1}
2 Enter the current month, date, and year.
Example: March 15, 2010
{0}{3} {1}{5} {1}{0}
3 Enter the current hour and minute (12-hour
clock format).
Example: 9:30
{0}{9} {3}{0}
4 {AM/PM}: Select “AM” or “PM”.
5 {SAVE} i {EXIT}
Note:
L When English is selected as the display
language, 12-hour clock format is used. When
Spanish is selected, 24-hour clock format is
used.
L To correct a digit, press {<}, {>}, {^}, or {V} to
move the cursor to the digit, then make the
correction.
Updating the base unit
software
Your phone system dealer may offer new features
and improve its software version from time to time.
If you set the base unit software update setting to
manual mode through the Web user interface, you
need to download the update when “Update
version.Press OK.” is displayed. Contact your
administrator for further information.
Important:
L Make sure the STATUS indicator on the base
unit is lit in green and no line is in use (page 8).
1 Press {OKL} while “Update
version.Press OK.” is displayed.
L The current and new base unit software
versions are displayed.
Page: 38
: Programming using the Base Unit (KX-TGP550 only)
39
L If you want to download the update later,
press {CANCEL}. When you are ready to
download, see “Confirming the base unit
software version”, page 39.
2 {OK}
Note:
L The STATUS indicator on the base unit flashes
while downloading. When the download is
complete, the STATUS indicator stops flashing
and changes to steady green.
Confirming the base unit software
version
1 {MENU} (middle soft key) i {#}{1}{5}{6}
L The current base unit software version is
displayed. To exit, press {EXIT}.
2 If “Update version?” is displayed, press
{OK} to download. To exit without
downloading, press {CANCEL}.
Page: 39
Programming through the Web User Interface
40
Programming through the
Web user interface
You can program the following features through
the Web user interface. The password is required.
Contact your administrator for further information.
– Network settings
– Call forward (page 29, 36)
– Do not disturb (page 30, 37)
– Block anonymous calls (page 30, 37)
– Call block*1 (page 30, 37)
– Anonymous calls (Block Caller ID) (page 31, 38)
– Updating the base unit software*2
(page 32, 38)
*1 This feature is explained as “Call Rejection
Phone Numbers” in the Web user interface.
*2 This feature is explained as “Firmware Update”
in the Web user interface.
Embedded Web
You need to activate the Web user interface every
time you program features using a computer. The
Web user interface is deactivated after setting on
the computer.
The default setting is “Off”.
1 {MENU} (center of joystick) i
{#}{5}{3}{4}
2 {V}/{^}: Select the desired setting.
3 {SAVE} i {OFF}
1 {MENU} (middle soft key) i {#}{5}{3}{4}
2 {V}/{^}: Select the desired setting.
3 {SAVE} i {EXIT}
Y Handset
: Base unit
Page: 40
Registering a Unit
41
Registering a unit
Operating additional units
Additional handsets
Up to 6 handsets can be registered to the base
unit.
Registering a handset to the base
unit
The supplied handset and base unit are pre-
registered. If for some reason the handset is not
registered to the base unit (for example, _ is
displayed even when the handset is near the base
unit), re-register the handset.
1 Handset:
{MENU} (center of joystick) i
{#}{1}{3}{0}
2 Base unit:
■ KX-TGP500:
Press and hold {ALL} for about 4 seconds
until the STATUS indicator flashes in red.
■ KX-TGP550:
Press and hold {ALL} for about 4 seconds
until the registration tone sounds and the
STATUS indicator flashes in red.
L If all registered handsets start ringing, press
the same button to stop. Then repeat from
step 1.
L The next step must be completed within 90
seconds.
3 Handset:
Press {OKL}, then wait until a long beep
sounds.
L When the handset has been registered
successfully, _ will change to w.
Note:
L When you purchase an additional handset, refer
to the additional handset’s installation manual
for registration.
Deregistering a handset
A handset can cancel its own registration (or the
registration of another handset) that is stored to
the base unit. This allows the handset to end its
wireless connection with the system.
1 {MENU} (center of joystick) i
{#}{1}{3}{1}
2 {3}{3}{5} i {OK}
3 {V}/{^}: Select the desired unit. i
{SELECT}
4 {V}/{^}: “Yes” i {SELECT}
L When you cancel a different handset than
the one you are now using, press {OFF} to
exit.
1 Press and hold {ALL} until the registration
tone sounds and the STATUS indicator
flashes in red.
L If all registered handsets start ringing, press
the same button to stop. Then repeat this
step.
2 Press and hold the handset number ({1} –
{6}) that you want to cancel until a
confirmation tone sounds.
Y Handset
: Base unit
Available for: KX-TGP550
Page: 41
Special Features
42
Using Caller ID service
Availability of this service depends on your phone
system. Contact your administrator for further
information.
Caller ID features
When an outside call is being received, the caller’s
information is displayed.
Caller information for the last 100 callers is logged
in the caller list from the most recent call to the
oldest.
L If the call is received as an anonymous call,
“Anonymous call” is displayed.
Missed calls
If a call is not answered, the unit treats it as a
missed call and “Missed call” is displayed.
This lets you know if you should view the caller list
to see who called while you were away.
Phonebook name display
When caller information is received and it matches
a phone number stored in the phonebook, the
stored name in the phonebook is displayed and
logged in the caller list.
Ringer ID
This feature can help you identify who is calling by
using different ringers for different callers stored in
the phonebook (page 20, 23). You can assign a
different ringer to each phonebook entry. When a
call is received from a caller stored in the
phonebook, the assigned ringer rings after the
caller information is displayed.
Caller list
Important:
L Make sure the unit’s date and time setting is
correct (page 31, 38).
Viewing the caller list and calling
back
1 {CID} (left soft key)
2 Push the joystick down to search from the
most recent call, or push the joystick up to
search from the oldest call.
L You can see the detailed information about
the caller by pressing {SINGLE}.
3 To call back, press {C}.
To exit, press {OFF}.
1 {CID} (right soft key)
2 Press {V} to search from the most recent call,
or {^} to search from the oldest call.
L If an arrow (>) is displayed after the
number, the whole phone number is not
shown. Press {>} to see the remaining
numbers. To return to the previous display,
press {<}.
3 To call back, lift the corded handset.
To exit, press {EXIT}.
Note for handset and base unit:
L If the entry has already been viewed or
answered, “Q” is displayed, even if it was
viewed or answered using another unit.
L In step 3, the unit automatically uses the line the
call was received from to call back. If you want to
select a line:
Handset: {LINE} i {V}/{^}: Select the
desired line. i {C}
Base unit (KX-TGP550): {LINE} i {V}/{^}:
Select the desired line. i Lift the corded
handset.
Y Handset
: Base unit
Available for: KX-TGP550
Page: 42
Special Features
43
Editing a caller’s phone number
before calling back
1 {CID} (left soft key)
2 {V}/{^}: Select the desired entry.
L You can see the detailed information about
the caller by pressing {SINGLE}.
3 {MENU}
4 {V}/{^}: “Edit and Call” i {SELECT}
5 Edit the number.
L Press dial key ({0} – {9}) to add, {CLEAR}
to delete.
6 Press {CALL} or {C}.
1 {CID} (right soft key)
2 {V}/{^}: Select the desired entry.
L If an arrow (>) is displayed after the
number, the whole phone number is not
shown. Press {>} to see the remaining
numbers. To return to the previous display,
press {<}.
3 {MENU}
4 {V}/{^}: “Edit and Call” i {SELECT}
5 Edit the number.
L Press dial key ({0} – {9}) to add, {CLEAR}
to delete.
6 Lift the corded handset.
Note for handset and base unit:
L In step 6, the unit automatically uses the line the
call was received from to call back. If you want to
select a line:
Handset: {LINE} i {V}/{^}: Select the
desired line. i Press {CALL} or {C}.
Base unit (KX-TGP550): {LINE} i {V}/{^}:
Select the desired line. i Lift the corded
handset.
Erasing selected caller information
1 {CID} (left soft key)
2 {V}/{^}: Select the desired entry. i {MENU}
3 {V}/{^}: “Erase” i {SELECT}
4 {V}/{^}: “Yes” i {SELECT} i {OFF}
1 {CID} (right soft key)
2 {V}/{^}: Select the desired entry. i
{ERASE}
3 {V}/{^}: “Yes” i {SELECT} i {EXIT}
Erasing all caller information
1 {CID} (left soft key) i {ERASE}
2 {V}/{^}: “Yes” i {SELECT}
1 {CID} (right soft key) i {ERASE}
2 {V}/{^}: “Yes” i {SELECT}
Storing caller information to the
phonebook
1 {CID} (left soft key)
2 {V}/{^}: Select the desired entry.
L You can see the detailed information about
the caller by pressing {SINGLE}.
3 {MENU}
4 {V}/{^}: “Save phonebook” i {SELECT}
5 Continue from step 3, “Editing entries”, page
21.
1 {CID} (right soft key)
2 {V}/{^}: Select the desired entry.
L If an arrow (>) is displayed after the
number, the whole phone number is not
shown. Press {>} to see the remaining
Y Handset
: Base unit
Available for: KX-TGP550
Y Handset
: Base unit
Available for: KX-TGP550
Y Handset
: Base unit
Available for: KX-TGP550
Y Handset
: Base unit
Available for: KX-TGP550
Page: 43
Special Features
44
numbers. To return to the previous display,
press {<}.
3 {MENU}
4 {V}/{^}: “Save phonebook” i {SELECT}
5 Continue from step 3, “Editing entries”, page
24.
Voice mail service
Voice mail service is available depending on your
phone system. Your phone system answers calls
for you when you are unavailable to answer the
phone or when your line is busy. Messages are
recorded by your phone system, not your
telephone. Please contact your phone system
dealer for details of this service.
Listening to voice mail messages
The unit lets you know that you have new voice
mail messages in the following ways:
– “New Voice Mail” is displayed on the display
if message indication service is available.
– The message indicator on the handset flashes
slowly if message alert feature is turned on
(“Message alert”, page 44).
– KX-TGP550: The VOICE MAIL indicator on the
base unit flashes.
1 {MENU} (center of joystick)
2 {V}/{^}: “New Voice Mail” i {SELECT}
3 {V}/{^}: Select the desired line. i
{SELECT}
L 6 is displayed next to the line if it has new
messages.
L If an arrow (>) is displayed after the
number, the whole phone number is not
shown.
Push the joystick right to see the remaining
numbers. To return to the previous display,
push the joystick left.
4 When finished, press {OFF}.
1 {VOICE MAIL} i {V}/{^}: Select the
desired line. i {SELECT}
L 6 is displayed next to the line if it has new
messages.
L If an arrow (>) is displayed after the
number, the whole phone number is not
shown.
Press {>} to see the remaining numbers. To
return to the previous display, press {<}.
L Lift the corded handset if needed.
2 When finished, press {SP-PHONE} or place
the corded handset on the cradle.
Message alert
You can select whether or not the message
indicator on the handset flashes slowly when new
voice mail messages are recorded. The default
setting is “Off”.
1 {MENU} (center of joystick) i
{#}{3}{4}{0}
2 {V}/{^}: Select the desired setting. i
{SAVE} i {OFF}
Note:
L While the message alert is on, battery operating
time is shortened.
Y Handset
: Base unit
Available for: KX-TGP550
Y Handset
Page: 44
Intercom Features
45
Intercom features between
handsets
Intercom
Intercom calls can be made between handsets.
Note:
L If you receive an outside call while talking on the
intercom, you hear interrupt tones (page 28). To
answer the call, press {OFF}, then press {C}.
L When paging the handset, the paged handset
beeps for 1 minute.
Making an intercom call
1 {MENU} (center of joystick) i {V}/{^}:
“Intercom” i {SELECT}
2 {V}/{^}: Select the desired unit. i {CALL}
L To stop paging, press {OFF}.
3 When you finish talking, press {OFF}.
Answering an intercom call
1 Press {C} to answer the page.
2 When you finish talking, press {OFF}.
Auto intercom/Room monitor
This feature allows you to:
– answer an intercom call without pressing any
buttons on the handset.
– listen to the sound in a room where the handset
is located.
Turning auto intercom on/off
“Off” (Default): Turns this feature off.
“On (Ringer On)”: When an intercom call is
received, the handset rings 2 times then the
speakerphone is automatically turned on.
“On (Ringer Off)”: When an intercom call is
received, the handset does not ring and the
speakerphone is automatically turned on. This
allows you to easily monitor a baby’s room, for
example, from different areas of the house.
1 {MENU} (center of joystick) i
{#}{2}{7}{3}
2 {V}/{^}: Select the desired setting.
3 {SAVE} i {OFF}
Note:
L Auto intercom cannot be used when:
– your handset is receiving a transferred
outside call.
– all handsets are being paged by the base unit.
Answering an intercom call using auto
intercom
1 When you are paged by another handset,
speak into the microphone.
L To switch to the receiver, press {C}.
2 To end the intercom, press {OFF}.
Monitoring audio in a room
You can listen to the sound in a room where
another handset is located.
Important:
L Before using this feature, set auto intercom on
the destination handset to “On (Ringer
Off)” to allow access by other handsets.
1 Call the destination handset (page 45).
L You can listen to the audio.
2 To mute your sound output, press {MUTE} if
necessary.
3 Press {OFF} to stop monitoring.
Transferring calls
Outside calls can be transferred between 2
handsets.
1 During an outside call, press {MENU}.
2 {V}/{^}: “Intercom” i {SELECT}
3 {V}/{^}: Select the desired handset. i
{CALL}
4 Wait for the paged party to answer.
L If the paged party does not answer, press
{C} to return to the outside call.
5 {OFF}
Transferring a call without speaking to the
other handset user
1 Perform from step 1 to 3, “Transferring calls”,
page 45.
2 {OFF}
L The outside call rings at the other handset.
Page: 45
Intercom Features
46
Note:
L If the other handset user does not answer the
call within 1 minute, the call rings at your
handset again.
Answering a transferred call
Press {C} to answer the page.
Note:
L After the paging party disconnects, you can talk
to the outside caller.
Intercom features between
the handset and base unit
(KX-TGP550 only)
Intercom
Intercom calls can be made between the handset
and base unit.
Note:
L If you receive an outside call while talking on the
intercom, you hear interrupt tones (page 28, 34).
– To answer the call with the handset, press
{OFF}, then press {C}.
– To answer the call with the base unit, place
the corded handset on the cradle, then lift it
again. If the speakerphone is used, press
{SP-PHONE} 2 times.
L When paging the handset, the paged handset
beeps for 1 minute.
Making an intercom call
1 {MENU} (center of joystick)
2 {V}/{^}: “Intercom” i {SELECT}
3 {V}/{^}: Select the desired unit. i {CALL}
L To stop paging, press {OFF}.
4 When you finish talking, press {OFF}.
1 Press {j} – {k} or {ALL}.
L Lift the corded handset if needed.
L To stop paging, press the same button.
2 When you finish talking, press {SP-PHONE}
or place the corded handset on the cradle.
Answering an intercom call
1 Press {C} to answer the page.
2 When you finish talking, press {OFF}.
1 Lift the corded handset or press {SP-PHONE}
to answer the page.
2 When you finish talking, place the corded
handset on the cradle or press {SP-PHONE}.
Answering an intercom call using auto
intercom
Before using the auto intercom, turn auto intercom
on (page 45).
1 When you are paged by the base unit, speak
into the microphone.
L To switch to the receiver, press {C}.
2 To end the intercom, press {OFF}.
Monitoring audio in a room using auto
intercom
You can listen to the sound in a room where the
handset is located using the auto intercom.
Important:
L Before using this feature, set auto intercom on
the destination handset to “On (Ringer
Off)” to allow access by the base unit.
1 Call the destination handset (page 46).
L You can listen to the audio.
2 To mute your sound output, press {MUTE} if
necessary.
3 To stop monitoring, press {SP-PHONE} or
place the corded handset on the cradle.
Y Handset
: Base unit
Y Handset
: Base unit
Y Handset
: Base unit
Page: 46
Intercom Features
47
Transferring calls
Outside calls can be transferred between the
handset and base unit.
1 During an outside call, press {MENU}.
2 {V}/{^}: “Intercom” i {SELECT}
3 {V}/{^}: Select the base unit. i {CALL}
4 Wait for the paged party to answer.
L If the paged party does not answer, press
{C} to return to the outside call.
5 {OFF}
1 During an outside call, press {j} – {k} or
{ALL}.
2 Wait for the paged party to answer.
L If the paged party does not answer, press
the same button as in step 1 to return to the
outside call.
3 Place the corded handset on the cradle.
Transferring a call without speaking to the
other handset or base unit user
1 Perform from step 1 to 3, “Transferring calls”,
page 47.
2 {OFF}
L The outside call rings at the other unit.
1 During an outside call, press {j} – {k} or
{ALL}.
2 Place the corded handset on the cradle.
L The outside call rings at the other unit.
Note for handset and base unit:
L If the other handset or base unit user does not
answer the call within 1 minute, the call rings at
your unit again.
Answering a transferred call
Press {C} to answer the page.
Lift the corded handset or press {SP-PHONE} to
answer the page.
Note for handset and base unit:
L After the paging party disconnects, you can talk
to the outside caller.
Handset locator
You can locate a misplaced handset by paging it.
1 Base unit:
{ALL}
L All registered handsets beep for 1 minute.
2 To stop paging:
Base unit:
Press {ALL}.
Handset:
■ KX-TGP500:
Press {OFF}.
■ KX-TGP550:
Press {C}, then press {OFF}.
Y Handset
: Base unit
Y Handset
: Base unit
Y Handset
: Base unit
Page: 47
Useful Information
48
Belt clip Wall mounting
Charger
1 Drive the screws (not supplied) into the wall.
2 Mount the charger (A), then slide it down (B)
and to the right (C) until it is secure.
Note:
L Make sure that the wall is strong enough to
support the weight of the unit.
■ To attach ■ To remove
Hooks
Screws
25.4 mm
(1 inch)
A
B
C
Page: 48
Useful Information
49
Base unit (KX-TGP500)
1 Remove the base unit stand by pushing (A)
and sliding down (B).
2 Mount the base unit by inserting the screws
(not supplied) into the round openings on the
unit, then slide the unit down to secure it.
Note:
L Make sure that the wall is strong enough to
support the weight of the unit.
To attach the base unit stand
Place the base unit stand by fitting the tab into the
slot on the base unit. Then slide the stand until it
clicks.
B
A
Screws
Page: 49
Useful Information
50
Error messages
If the unit detects a problem, one of the following messages is shown on the display.
Display message Cause/solution
Busy L The called unit is in use.
L The line you tried to join is not set to accept other units
(page 14, 18).
L 3 lines are already being used. Wait until C changes to
l (page 9).
L Other units are in use and the system is busy even though
l is displayed. Try again later.
L The handset you are using is too far from the base unit.
Move closer and try again.
L The line is in use. You can check the status of the line
(page 10).
Error!! L Other units are in use and the system is busy. Try again
later.
Failed L Phonebook copy failed (page 25). Confirm the other unit
(the receiver) is in standby mode and try again.
Incomplete L Phonebook copy is incomplete. The receiver’s phonebook
memory is full. Erase unnecessary phonebook entries
(page 21, 24) from the other unit (the receiver) and try
again.
Invalid L The unit does not have a registered line. Contact your
administrator.
L The handset you paged from the base unit is not
registered (KX-TGP550 only).
L If the STATUS indicator still does not light in green, see
“STATUS indicator”, page 53.
Memory full L The phonebook memory is full. Erase unnecessary
entries (page 21, 24).
L The call block list memory is full. Erase unnecessary
entries (page 31, 38).
No link to base. Reconnect
main base AC adaptor.
L The handset has lost communication with the base unit.
Move closer to the base unit and try again.
L Unplug the base unit’s AC adaptor to reset the unit.
Reconnect the adaptor and try again.
L The handset’s registration may have been canceled. Re-
register the handset (page 41).
Plug Ethernet cable. L The supplied Ethernet cable has not been connected yet
or not connected properly. Check the connections. Refer
to the Quick Guide for details. If the STATUS indicator still
does not light in green, see “STATUS indicator”, page 53.
Use rechargeable battery. L A wrong type of battery such as Alkaline or Manganese
was inserted. Use only the rechargeable Ni-MH batteries
noted on page 5.

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