Rugged Thunderbolt USB-C

LaCie Rugged Thunderbolt USB-C manual

Rugged Thunderbolt USB-C

User manual for the LaCie Rugged Thunderbolt USB-C in English. This PDF manual has 26 pages.

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LaCie Rugged Thunderbolt USB-C User Manual Click here to access an up-to-date online version of this document. You will also find the most recent content as well as expandable illustrations, easier navigation, and search capability.  Model:
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Contents 1 Introduction Box content Minimum system requirements Ingress Protection rating 2 Cables and Connectors Thunderbolt USB-C 3 Getting Connected Step 1 - Removetheport cover Step 2 - Connect to your computer Step 3 - LaCieSetup Assistant 4 Install Drivers (Windows Only) 5 Optional Formatting and Partitioning About filesystem formats Formatting instructions 6 Safely Remove Rugged Thunderbolt USB-C From Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Minimum free disk space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Thunderbolt cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Thunderbolt and Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . USB-C cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . USB 3.1 (USB-C) cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . USB 3.1 (USB-C)–to–USB 3.0/2.0 (Type A) cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Thunderbolt connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . USB-C connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . USB-C to USB 3.0/2.0 connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Launch LaCie Setup Assistant - Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Launch LaCie Setup Assistant - Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LaCie Setup Assistant steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . OS X version 10.11 or later . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . OS X version 10.9 to 10.10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Windows 4 4 4 4 5 5 5 6 6 6 6 6 7 7 8 9 9 9 9 10 10 10 11 11 12 14 15 15 15 16 16 16 16 18
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Mac Windows 7 Frequently asked questions All users Mac Windows 8 Warranty Information Legal Information LaCieLimited Warranty Policy EXCLUSIONS AND LIMITATIONS DOA Customer Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Eject via Finder window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Eject via Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Problem: My file transfers are too slow. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Problem: I have an older computer with USB 2.0 ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Problem: I must use a USB hub for my USB devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Problem: The provided USB cables are too short. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Problem: I must password protect and/or encrypt my hard drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Problem: I'm receiving file transfer error messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Problem: The hard drive icon does not appear on my desktop. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Problem: The hard drive icon doesn't appear in Computer. 18 18 18 18 20 20 20 20 20 21 21 21 22 22 22 22 24 24 24 25 26 26
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Introduc on Welcome to the user manual for LaCie Rugged Thunderbolt USB-C. You have three options for connecting LaCie Rugged Thunderbolt USB-C to your computer: Thunderbolt USB 3.1 Gen 2 (USB-C) USB 3.0/USB 2.0 (USB Type A) Additionally, LaCie Rugged Thunderbolt USB-C's casing is lightweight for easy travel and it withstands bumps and drops of up to 2 meters. Professionals and enthusiasts can appreciate LaCie Rugged Thunderbolt USB- C's durability while enjoying high-end performance when connected to a computer with Thunderbolt or USB 3.1 ports. Review this user manual for instructions how to connect LaCie Rugged Thunderbolt USB-C to your computer. For common questions and answers about your hard drive, please see Frequently asked questions. You can get the latest tips regarding your product and updated technical information at LaCie customer support. Box content LaCie Rugged Thunderbolt USB-C USB 3.1 Gen 2 (USB-C) cable USB 3.1 Gen 2 (USB-C)–to–USB 3.0/2.0 (Type A) cable Quick Install Guide Software: LaCie Backup Assistant Minimum system requirements Ports Note: A PDF of this user manual and software utilities are pre-loaded on the drive.  Important info: Save your packaging. If you experience problems with your hard drive and want to exchange it, the hard drive must be returned in its original packaging.  4 LaCie Rugged Thunderbolt USB-C 8/8/17
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You can connect your LaCie device to a computer with a Thunderbolt, USB-C, or USB Type-A port. Opera ng System macOS® 10.9 or higher Windows® 7 or higher Minimum free disk space 600MB recommended Ingress Protec on ra ng The Ingress Protection (IP) rating is a standard for defining the types of protection supported by equipment and devices. The two-digit code for IP lets users know the conditions that the device can withstand. The two digits are independent, with each number representing a different level of protection. LaCie Rugged Thunderbolt USB-C is rated IP 54. 5: Protection against dust from entering the device’s internal mechanism. 4: Protection against splashing water from any angle. LaCie Rugged Thunderbolt USB-C is also protected when it is dropped from heights up to 2 meters / 6.6 feet (in non-operating mode). Note: For optimal performance, connect the product to a Thunderbolt or USB 3.1 host port on your computer. Connecting LaCie Rugged Thunderbolt USB-C to a USB 2.0 connection only provides up to 480Mb/s.  Important info regarding the IP rating and the port cover: LaCie Rugged Thunderbolt USB-C’s IP 54 rating is valid when the cover is securely fastened on the device. You can attach the cover when using the integrated Thunderbolt cable. However, the cover cannot be attached when using the USB port.  5 LaCie Rugged Thunderbolt USB-C 8/8/17
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Cables and Connectors You can connect LaCie Rugged Thunderbolt USB-C to your computer using Thunderbolt or USB. Review the connection types below. Thunderbolt LaCie Rugged Thunderbolt USB-C features an integrated Thunderbolt cable that connects directly to your computer. Thunderbolt technology supports two 10Gb/s bi-directional channels from a single port. At 10Gb/s, a full-length HD movie can be transferred in less than 30 seconds. Thunderbolt cable For ease of access, the Thunderbolt cable is integrated on LaCie Rugged Thunderbolt USB-C. Remove the interface cover and gently unwind the Thunderolt cable before attaching it to your computer. Holding, dangling, or transporting Rugged Thunderbolt USB-C by its integrated cable is strongly discouraged. Doing so can invalidate the product warranty. Connector face Cable end Thunderbolt and Windows Windows users must connect the product via USB and install drivers before using the Thunderbolt cable. See Getting Connected for details. USB-C 6 LaCie Rugged Thunderbolt USB-C 8/8/17
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USB-C protocols USB is a serial input/output technology for connecting peripheral devices to a computer. USB-C is the latest implementation of this standard and it provides higher bandwidth and new power management features. USB-C supports many protocols: Thunderbolt 3: transfer rates up to 40Gb/s USB 3.1 Gen 2: transfer rates up to 10Gb/s USB 3.1 Gen 1: transfer rates up to 5Gb/s SuperSpeed USB 3.0: transfer rates up to 5Gb/s Hi-Speed USB 2.0: transfer rates up to 480Mb/s The USB-C port on LaCie Rugged Thunderbolt USB-C is USB 3.1 Gen 2 for models shipped with SSDs. Models with hard drives are USB 3.1 Gen 1. USB-C cables Your LaCie hard drive is shipped with two cables for universal compatibility with all modern computers: USB 3.1 Gen 2 (USB-C) USB 3.1 Gen 2 (USB-C)–to–USB 3.0/2.0 (Type A) For optimal transfer rates via USB, connect LaCie Rugged Thunderbolt USB-C to a USB 3.1 Gen 2 port on your computer. LaCie Rugged Thunderbolt USB-C also supports connections to computers with USB 3.0 and USB 2.0 ports. USB 3.1 (USB-C) cable Use the USB-C cable to ensure maximum data transfer rates with compatible ports. Connecting your product is easy since the USB-C cable is identical on both ends. Further, the USB-C ports on your LaCie hard drive and computer are conveniently rounded to accept the cable end no matter how it is connected. Connector face Cable end 7 LaCie Rugged Thunderbolt USB-C 8/8/17
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USB 3.1 (USB-C)–to–USB 3.0/2.0 (Type A) cable Use the USB 3.1 (USB-C)–to–USB 3.0/2.0 (Type A) cable for compatibility with computers that do not have a USB-C port. The USB-C end is connected to the LaCie hard drive and the Type A end is connected to the computer’s USB 3.0 or USB 2.0 Type A port. Hard drive performance is limited to USB 3.0 transfer rates when connected to a USB 3.0 port and USB 2.0 transfer rates when connected to a USB 2.0 port Connector face (USB Type A to computer) Cable end (USB Type A to computer) Cable end (USB-C to product) Connector face (USB-C to product) 8 LaCie Rugged Thunderbolt USB-C 8/8/17
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Ge ng Connected Follow the setup steps in the order they are given to ensure that your LaCie hard drive's volume mounts correctly on your computer. Step 1 - Remove the port cover Remove the cover by placing your index finger on its right edge and gently prying it open. Step 2 - Connect to your computer Before connecting LaCie Rugged Thunderbolt USB-C, confirm the port on your computer. Your LaCie device is shipped with the following cables: Thunderbolt (integrated on the device): use this cable if your computer has a Thunderbolt or Thunderbolt 2 port. USB 3.1 Gen 2 (USB-C): use this cable if your computer has a USB-C port. USB 3.1 Gen 2 (USB-C)–to–USB 3.0/2.0 (Type A): use this cable if your computer does not have a Thunderbolt/Thunderbolt 2 port or a USB-C port. Thunderbolt connec on Use the integrated cable to connect LaCie Rugged Thunderbolt USB-C to a Thunderbolt or Thunderbolt 2 port on your computer. USB-C connec on Note: If the drive does not mount on your computer, see troubleshooting topics in the Frequently asked questions section to help resolve common issues.  9 LaCie Rugged Thunderbolt USB-C 8/8/17
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USB-C connec on Connect the cable to the USB-C port on LaCie Rugged Thunderbolt USB-C and a USB-C port on your computer. USB-C to USB 3.0/2.0 connec on Connect the cable to the USB-C port on LaCie Rugged Thunderbolt USB-C and a USB 3.0/2.0 Type A port on your computer. Step 3 - LaCie Setup Assistant LaCie Setup Assistant must be launched before using your drive. It will allow you to: Easily format the hard drive according to your needs. Register your LaCie device. Copy the user manual to the hard drive. Install software for added features. 10 LaCie Rugged Thunderbolt USB-C 8/8/17
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Launch LaCie Setup Assistant - Mac Using the Finder, locate and ope the LACIE SETUP volume, and then double click LaCie Setup. Launch LaCie Setup Assistant - Windows AutoPlay: Windows AutoPlay may detect your LaCie hard drive as soon as it is connected to your computer. If the AutoPlay window appears, choose Open folder to view files and double-click LaCie Setup. Important info: If you do not launch LaCie Setup Assistant or if you quit LaCie Setup Assistant after the formatting has begun, your drive will not be ready to use and will require manual formatting. Additionally, the user manual and utilities will not be available and must be downloaded from LaCie customer support.  11 LaCie Rugged Thunderbolt USB-C 8/8/17
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Manual access: Open the LACIE SETUP volume in Computer/This PC and double-click LaCie Setup. LaCie Setup Assistant steps The LaCie Setup Assistant guides you through formatting and registering your hard drive as well as installing LaCie software utilities. Follow the onscreen prompts to complete the setup. 12 LaCie Rugged Thunderbolt USB-C 8/8/17
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Alternatively, you can use your computer's native disk utility program to format or partition your LaCie drive. See Optional Formatting and Partitioning for details. To install software utilities after the initial installation, you can run LaCie Setup Assistant again. Since the format is complete you are only prompted to choose software utilities. LaCie Setup Assistant is available on: LaCie Share: if you created two partitions LaCie: if you created one partition If you formatted your drive using a disk utility and you need access to software utilities or the user manual, visit LaCie customer support. Important info for Mac users: You may be prompted to enter your computer password to continue with LaCie Setup Assistant.  Important info for Windows users: While running LaCie Setup Assistant, generic pop-up windows may ask if you wish to change your computer's settings. This is a normal request when formatting a hard drive or installing software. To successfully complete LaCie Setup Assistant, please agree to change the settings.  13 LaCie Rugged Thunderbolt USB-C 8/8/17
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Install Drivers (Windows Only) Windows users must install drivers on their computer in order to use the Thunderbolt connection. Before following the steps below, make certain to review the steps to connect the product to a Windows PC via USB as described in Getting Connected. 1. Click Rugged Thunderbolt driver to download the driver. 2. Unzip the downloaded file. 3. Double-click Setup.exe. 4. Follow the steps to complete the wizard. 5. When prompted, restart your computer. 6. Connect LaCie Rugged Thunderbolt USB-C to your PC using the Thunderbolt cable (see Getting Connected). 14 LaCie Rugged Thunderbolt USB-C 8/8/17
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Op onal Forma ng and Par oning You can use LaCie Setup Assistant to format your LaCie hard drive when it is first connected to a computer (Mac or Windows). LaCie Setup Assistant helps you to quickly format the storage device according to your needs. Read the information below if you: Aborted LaCie Setup Assistant while it was formatting. Want to reformat your storage device after successfully formatting the hard drive with LaCie Setup Assistant. About file system formats NTFS: since it is the native file system for Windows, volumes created in NTFS are read and write with computers running Windows. Mac OS can read NTFS volumes but cannot natively write to them. Mac OS Extended (HFS+): the native hard drive file system for Mac. Windows cannot natively read or write to HFS+ (journaled) hard drives. exFAT: generally compatible with Mac and Windows. exFAT is not a journaled file system which means it can be more susceptible to data corruption when errors occur or the drive is not disconnected properly from the computer. FAT32: compatible with Mac and Windows. However, FAT32 is a legacy file system designed for low capacity hard drives and it is not recommended for modern hard drives or operating systems. A FAT32 partition can reach up to 32GB when formatted on a Windows PC. How to choose the file system format Use NTFS if: …the storage device is connected to Windows PCs. Use HFS+ if: …the storage device is connected to Macs. You can use exFAT if: …the storage device is shared between Mac and Windows computers. Use FAT32 if: …the storage device is connected to older Windows and Mac computers. FAT32 is not recommended for modern operating systems and computers. Forma ng instruc ons The steps below help you format and partition a storage device. 15 LaCie Rugged Thunderbolt USB-C 8/8/17
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Mac OS X version 10.11 or later 1. Open the Finder and go to Applications > Utilities > Disk Utility. 2. In the sidebar to the left, select your LaCie d2 drive. 3. Select Erase. 4. A dialog box opens. Enter a name for the drive. This will be the name displayed when the drive mounts. 5. For Format, select OS X Extended (Journaled). 6. For Scheme, select GUID Partition Map. 7. Click Erase. 8. Disk Utility will format the drive. When it’s finished, click Done. OS X version 10.9 to 10.10 1. Open the Finder and go to Applications > Utilities > Disk Utility. 2. In the sidebar to the left, select the LaCie d2 drive that shows the capacity. 3. In the Disk Utility window, select the Partition tab. 4. Under Partition Layout, select 1 partition. 5. Enter a name for the drive. This will be the name displayed when the drive mounts. 6. For Format, select OS X Extended (Journaled). 7. Click on Options. Select GUID Partition Map, and then click OK. 8. Click Apply. 9. A dialog appears advising you that this is a data destructive process and any data currently on the drive will be deleted. 10. Select Partition to complete the formatting process. Windows 1. Make sure the storage device is connected to and mounted on the computer. 2. Go to Search and then type diskmgmt.msc. In the search results, double click Disk Management. 3. From the list of storage devices in the middle of the Disk Management window, locate your LaCie device. 4. The partition must be available to format. If it is currently formatted, right click on the partion and then choose Delete. 5. To create a new partition, right click on the volume and select New Simple Volume. Follow the on-screen instructions when the New Simple Volume Wizard appears. Caution: Formatting erases everything on the storage device. LaCie highly recommends that you back up all data on your storage device before performing the steps below. LaCie is not responsible for any data lost due to formatting, partitioning or using a LaCie storage device.  Note: Refer to your operating system's documentation for more information on formatting and partitioning storage devices.  16 LaCie Rugged Thunderbolt USB-C 8/8/17
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Safely Remove Rugged Thunderbolt USB- C From Your Computer Always eject a storage drive from your computer before physically disconnecting it. Your computer must perform filing and housekeeping operations on the drive before it is removed. Therefore, if you unplug the drive without using the operating system’s software, your files can become corrupt or damaged. Mac There are several ways you can eject your hard drive from a Mac. See below for two options. Eject via Finder window 1. Open a Finder window. 2. On the sidebar, go to Devices to locate LaCie and click the eject symbol to the right of the drive name. 3. Once the hard drive disappears from the sidebar or, the Finder window closes, you can disconnect the hard drive's cable from your Mac. Eject via Desktop 1. Select the desktop icon for your hard drive and drag it to the Trash. 2. When the hard drive's icon is no longer visible on your desktop, you can physically disconnect the hard drive from your Mac. Windows Use the Safely Remove tool to eject a hard drive. 1. Click the Safely Remove icon in your Windows System Tray to view the devices you can eject. Windows 7: Windows 8 / Windows 10: 2. If you don't see the Safely Remove Hardware icon, click the Show hidden icons arrow in the system tray 18 LaCie Rugged Thunderbolt USB-C 8/8/17
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to display all icons in the notification area. 3. In the list of devices, choose the device you want to remove. Windows displays a notification when it is safe to remove the device. 4. Disconnect the hard drive from the computer. 19 LaCie Rugged Thunderbolt USB-C 8/8/17
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Frequently asked ques ons For help setting up and using your LaCie hard drive, review the frequently asked questions below. For additional support resources, go to LaCie customer support. All users Problem: My file transfers are too slow. Q: Are both ends of the USB cable firmly attached? A: Review troubleshooting tips for cable connections below: Check both ends of the Thunderbolt or USB cable and make sure that they are fully seated in their respective ports. Try disconnecting the cable, waiting 10 seconds, and then reconnecting it. Try a different cable (USB only). Q: Is the hard drive connected to a Thunderbolt 2 port on your computer or hub? A: While Thunderbolt 2 has the potential to reach transfers rates up to 20Gb/s, the port on LaCie Rugged Thunderbolt USB-C is Thunderbolt, which can reach up to 10Gb/s. Q: Is the hard drive connected to a USB 2.0 port on your computer or hub? A: If your hard drive is connected via USB to a Hi-Speed 2.0 port or hub, performance is limited to speeds up to 480Mb/s. Q: Are there other Thunderbolt or USB devices connected to the same port or hub? A: Disconnect other devices and see if the hard drive's performance improves. Problem: I have an older computer with USB 2.0 ports. Q: Will my hard drive's USB 3.1 port work with my computer's USB 2.0 port? A: Yes, the cable end that plugs into the computer (USB Type A) is compatible with both USB 3.0 and USB 2.0. Make certain to use the included cable with the correct USB Type A connector. The transfer rates are much slower with USB 2.0. Problem: I must use a USB hub for my USB devices. Q: Can I use my hard drive with a USB hub? A: Yes, the hard drive can be connected to a USB hub. If you use a hub and encounter detection problems, slower than normal transfer rates, random disconnection from your computer or other unusual issues, try connecting the hard drive directly to the computer's USB port. 20 LaCie Rugged Thunderbolt USB-C 8/8/17
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Some USB hubs are less than efficient with power management, which can be problematic for connected devices. In such a case, consider trying a powered USB hub that includes a power cable. Please note that USB 2.0 hubs limit your hard drive's transfer rates to USB 2.0 speeds. Problem:The provided USB cables are too short. Q: Can I use my hard drive with a longer cable? A: Yes, provided it is certified according to USB standards. However, LaCie recommends using the cable shipped with your hard drive for the best results. If you use a longer cable and experience problems with detection, transfer rates or disconnection, use the original cable included with your hard drive. Problem: I must password protect and/or encrypt my hard drive. Q: Can I protect my hard drive with a password? A: Yes, it is possible to protect the hard drive or individual folders and files with a password. There are many third-party solutions for password protection. However, LaCie cannot guarantee them since we do not test third-party applications. Some versions of Windows have a built-in utility called Bitlocker that can protect hard drives with a password. For more information about Bitlocker, consult Microsoft's support documentation. Q: Can I encrypt my hard drive? A: Yes, the hard drive can be encrypted. There are many third-party solutions for encryption. However, LaCie cannot guarantee them since we do not test third-party applications. Some versions of Windows have a built-in utility called Bitlocker that can encrypt hard drives. For more information about Bitlocker, consult Microsoft's support documentation Problem: I'm receiving file transfer error messages. Q: Did you get an "Error -50" message while copying to a FAT32 volume? A: When copying files or folders from a computer to a FAT32 volume, certain characters in the names cannot be copied. These characters include, but are not limited to: ? < > / \ : Check your files and folders to ensure that these characters are not in the names. If this is a recurring problem or you cannot find files with incompatible characters, consider reformatting the drive to NTFS (Windows users) or HFS+ (Mac users). See Optional Formatting and Partitioning. Q: Did you get an error message telling you that the drive has been disconnected when coming out of sleep mode? 21 LaCie Rugged Thunderbolt USB-C 8/8/17
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A: Ignore this message since the drive remounts on the desktop despite the pop-up. LaCie drives conserve power by spinning down when you set your computer to sleep mode. When the computer awakes from sleep mode, the drive may not have enough time to spin up, causing the pop-up to appear. Mac Problem:The hard drive icon does not appear on my desktop. Q: Is your Finder configured to hide hard drives on the desktop? A: Go to Finder and then check Preferences > General tab > Show these items on the desktop. Confirm that Hard Disks is selected. Q: Is your hard drive mounting in the operating system? A: Open Disk Utility at Go > Utilities > Disk Utility. If the hard drive is listed in the left-hand column, check your Finder preferences to see why it is not displayed on the desktop (review the question above). Q: Does your computer's configuration meet the minimum system requirements for use with this hard drive? A: Refer to the product packaging for the list of supported operating systems. Q: Did you follow the correct installation steps for your operating system? A: Review the installation steps in Getting Connected. Windows Problem:The hard drive icon doesn't appear in Computer. Q: Is the hard drive listed in Device Manager? A: All drives appear in at least one place in Device Manager. Go to to type Device Manager and then launch it. Look in the Disk Drives section and, if necessary, click the plus sign to view the full list of devices. If you're uncertain that your drive is listed, safely unplug it and then reconnect it. The entry that changes is your LaCie hard drive. Q: Is your hard drive listed next to an unusual icon? A: Windows Device Manager usually provides information about failures with peripherals. While the Device Manager can assist with troubleshooting most problems, it may not display the exact cause or provide a precise solution. An unusual icon next to the hard drive can reveal a problem. For example, instead of the normal icon based on the type of device, it has an exclamation point, question mark or an X. Right click this icon and then choose Properties. The General tab provides a potential reason why the device is not working as expected. 22 LaCie Rugged Thunderbolt USB-C 8/8/17
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Warranty Informa on To benefit from this warranty, please visit LaCie Support at www.lacie.com/us/support where you can find online support and contact information. Standard warranties vary depending on the product. To verify your product’s warranty status and to see which standard warranty is included with your product, type in your product’s serial number at www.lacie.com/us/support. If no warranty is listed under your product’s name, this means that the warranty has expired. Legal Informa on A standard LaCie limited warranty is included with all products. Please read the terms and conditions below. LaCie Limited Warranty Policy LaCie (“LaCie”) warrants, to the original purchaser, that this equipment shall be free of defects in materials and workmanship for a period of one (1), two (2), three (3), or five (5) years, depending on the model, from LaCie's date of original shipment when the equipment is used normally and is properly serviced when needed. If you discover a defect covered by the warranty set forth above, your sole and exclusive remedy will be for LaCie, in its sole discretion to (i) repair or replace the product at no charge to you; or, if a repaired unit or replacement product is not available, (ii) to refund the current market value of your product. You acknowledge and agree that replacement product, at the sole option of LaCie, may be a new product or a remanufactured product. In order to receive the remedy set forth above, you must return the product during the warranty period and include with each returned product (i) a copy of your original purchase invoice to verify your warranty; (ii) a Return Material Authorization number; (iii) your name, address and telephone number; (iv) a copy of the bill of sale bearing the appropriate LaCie serial numbers as proof of date of original retail purchase; and (v) a description of the problem. The customer must pay all transportation costs for a returned product. The product will need to be returned to LaCie within the country of original retail purchase. This warranty applies only to hardware products; LaCie software, media, and manuals are licensed and warranted pursuant to separate written agreement. This warranty does not apply if the product has been misused or has been damaged by accident, abuse, misuse, or misapplication; if it has been modified without permission of LaCie; or if any LaCie serial number has been removed or defaced. If a customer has purchased a LaCie Advance Care Option (ACO) to go with this equipment, the ACO shall be valid for three (3) years from activation. EXCEPT FOR THE LIMITED WARRANTY SET FORTH ABOVE, ALL PRODUCTS ARE SOLD “AS IS” AND LACIE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT FURTHER LIMITING THE GENERALITY OF THE FOREGOING, DOES NOT WARRANT (1) THE PERFORMANCE OR RESULTS OBTAINED FROM USING THIS PRODUCT, (2) THAT THE 24 LaCie Rugged Thunderbolt USB-C 8/8/17
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PRODUCT IS APPROPRIATE FOR THE CUSTOMER'S PURPOSES, (3) THE MANUAL IS ERROR FREE, OR (4) THAT NO DATA WILL BE LOST WHILE USING THE PRODUCT. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE IS ASSUMED BY THE CUSTOMER. THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS, ORAL OR WRITTEN, EXPRESS OR IMPLIED. EXCLUSIONS AND LIMITATIONS This Limited Warranty applies only to hardware products manufactured by or for LaCie that can be identified by the “LaCie” trademark, trade name, or logo affixed to them. The Limited Warranty does not apply to any non-LaCie hardware products or any software, even if packaged or sold with LaCie hardware. Manufacturers, suppliers, or publishers, other than LaCie, may provide their own warranties to the end user purchaser, but LaCie, in so far as permitted by law, provides their products “as is”. Software distributed by LaCie with or without the LaCie brand name (including, but not limited to system software) is not covered under this Limited Warranty. Refer to the licensing agreement accompanying the software for details of your rights with respect to its use. LaCie does not warrant that the operation of the product will be uninterrupted or error-free. LaCie is not responsible for damage arising from failure to follow instructions relating to the product's use. This warranty does not apply: (a) to consumable parts, unless damage has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; © to damage caused by use with non-LaCie products; (d) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (e) to damage caused by operating the product outside the permitted or intended uses described by LaCie; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of LaCie or a LaCie Authorized Service Provider; (g) to a product or part that has been modified to alter functionality or capability without the written permission of LaCie; or (h) if any LaCie serial number on the product has been removed or defaced. No LaCie dealer, agent, or employee is authorized to make any modification, extension, or addition to this warranty. Any loss, corruption or destruction of data while using a LaCie drive is the sole responsibility of the user, and under no circumstances will LaCie be held liable for the recovery or restoration of this data. To help prevent the loss of your data, LaCie highly recommends that you keep TWO copies of your data; one copy on your external hard disk, for instance, and a second copy either on your internal hard disk or another external hard disk. LACIE IS NOT RESPONSIBLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY, OR UNDER ANY LEGAL THEORY, INCLUDING LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY, AND ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH LACIE PRODUCTS EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some states do not allow the exclusion or limitation of implied warranties or liability for incidental or 25 LaCie Rugged Thunderbolt USB-C 8/8/17
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consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary from state to state. Read carefully all information related to warranty and precautions of use of your new LaCie product in the user manual. DOA On rare occasions, a newly purchased LaCie product may be delivered in non-working order. We are working to avoid these issues, but unfortunately, these situations may arise from time to time. Within the 15 calendar days of purchase, should you experience an issue with your new LaCie product, we ask you to return the product to the place where it was originally bought. You will be required to give a proof of purchase. Customer Warning Please be sure to back up your data before returning your drive to LaCie for repair. LaCie cannot under any circumstances guarantee the integrity of data remaining on a returned drive. We make no provisions for data recovery and cannot be held liable for any data loss on drives or media returned to LaCie. All products returned to LaCie must be securely packaged in their original box and shipped with postage prepaid, except for Products registered under the Advance Care Option. 26 LaCie Rugged Thunderbolt USB-C 8/8/17

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  • Brand: LaCie
  • Product: External Hard Drives
  • Model/name: Rugged Thunderbolt USB-C
  • Filetype: PDF
  • Available languages: Dutch, English