Mobile Disk

LaCie Mobile Disk manual

Mobile Disk

User manual for the LaCie Mobile Disk in English. This PDF manual has 25 pages.

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LaCie Mobile Disk User Manual page 1 Table of Contents Table of Contents Health and Safety Precautions 3 General Use Precautions 3 1. Introduction to the LaCie Hard Drive 5 1.1. Box Content 6 1.2. Minimum System Requirements 7 2. Getting Connected 8 2.1. Connecting the USB 2.0 Cable 9 2.2. Connecting the Optional Power Sharing Cable 10 2.3. Launching LaCie Setup Assistant 11 2.4. Disconnecting Your LaCie Hard Drive 12 3. Formatting and Partitioning 13 3.1. Formatting for Windows Users 14 3.2. Formatting for Mac Users 16 4. Interface and Data Transfer Information 17 4.1. USB 2.0 Connection 17 4.2. Data Transfers 18 5.Troubleshooting 19 5.1. Mac Users 19 5.2. Windows Users 21 6. Contacting Customer Support 23 6.1. LaCie Technical Support Contacts 24 7. Warranty Information 25
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LaCie Mobile Disk User Manual page 2 Forward Copyrights Copyright © 2007 LaCie. All rights reserved. No part of this publi- cation may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, me- chanical, photocopying, recording or otherwise, without the prior written consent of LaCie. Trademarks Apple, Mac, and Macintosh are registered trademarks of Apple Com- puter, Inc. Microsoft, Windows 2000, Windows XP and Windows Vista are registered trademarks of Microsoft Corporation. Other trademarks men- tioned in this manual are the property of their respective owners. Changes The material in this document is for information only and subject to change without notice. While reason- able efforts have been made in the preparation of this document to assure its accuracy, LaCie assumes no liability resulting from errors or omissions in this document, or from the use of the information contained herein. LaCie reserves the right to make changes or revisions in the product design or the product manual without reservation and without obligation to notify any person of such revisions and changes. Canada Compliance Statement This Class A digital apparatus meets all requirements of the Cana- dian Interference-Causing Equipment Regulations. FCC Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions: The devices may not cause harmful 1. interference The devices must accept any inter- 2. ference received, including inter- ference that may cause undesired operation. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pur- suant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installa- tion. This equipment generates, uses and can radiate radio frequency en- ergy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not oc- cur in a particular installation. If this equipment does cause harmful inter- ference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try and correct the in- terference by one or more of the fol- lowing measures: Reorient or relocate the receiving ❖ ❖ antenna. Increase the separation between the ❖ ❖ equipment and receiver. Connect the equipment into an out- ❖ ❖ let on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced ❖ ❖ radio/TV technician for help. Modifications to this product not authorized by LaCie could void the FCC & Industry Canada regulations and negate your authority to operate the product. Manufacturer’s Declaration for CE Certification We, LaCie, solemnly declare that this product conforms to the following Eu- ropean standards: Class B EN60950, EN55022, EN55024 With reference to the following condi- tions: 73/23/EEC Low Voltage Direc- tive; 89/336/EEC EMC Directive Tested to comply with FCC standards for home or office use LaCie Hard Drive CAUTION: Modifications not authorized by the manufacturer may void the user’s authority to operate this device.
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LaCie Mobile Disk User Manual page 3 Forward This symbol on the prod- uct or on its packaging indicates that this prod- uct must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designed collec- tion point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recy- cled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service, or the shop where you purchased the product. Only qualified persons are autho- ❖ ❖ rized to carry out maintenance on this device. Read this user manual carefully and ❖ ❖ follow the correct procedure when setting up the device. Do not open your LaCie Mobile ❖ ❖ Hard Drive or attempt to disas- semble or modify it. Never insert any metallic object into the drive to avoid any risk of electrical shock, fire, short-circuiting or danger- ous emissions. Your LaCie Mobile Hard Drive contains no user-ser- viceable parts. If it appears to be malfunctioning, have it inspected by a qualified LaCie Technical Sup- port representative. Never expose your device to rain, or ❖ ❖ use it near water, or in damp or wet conditions.Never place objects con- taining liquids on the LaCie Mobile Hard Drive, as they may spill into its openings. Doing so increases the risk of electrical shock, short- circuiting, fire or personal injury. Make sure that the computer and ❖ ❖ LaCie Mobile Hard Drive are elec- trically grounded. If the devices are not grounded, there is an increased risk of electrical shock. Power re- quirements 100-240 V~, 1.5 A, 60-50 Hz, (Supply voltage fluctua- tions not exceeding ± 10% of the nominal, transient over-voltages according to over-voltage category II). Health and Safety Precautions General Use Precautions Do not expose the LaCie Mobile ❖ ❖ Hard Drive to temperatures outside the range of 5° C to 35° C (41° F to 95° F); or to operational humid- ity beyond 5-80%, non-condensing, or non-operating humidity beyond 10-90%, non-condensing. Doing so may damage the LaCie Mobile Hard Drive or disfigure its casing. Avoid placing your LaCie Mobile Hard Drive near a source of heat or exposing it to sunlight (even through a window). Inversely, plac- ing your LaCie Mobile Hard Drive in an environment that is too cold or humid may damage the unit. Always unplug the LaCie Mobile ❖ ❖ Hard Drive from the electrical out- let if there is a risk of lightning or if it will be unused for an extended period of time. Otherwise, there is an increased risk of electrical shock, short-circuiting or fire. Use only the power supply shipped ❖ ❖ with the device. Do not use the LaCie Mobile Hard ❖ ❖ Drive near other electrical applianc- es such as televisions or radios. Do- ing so may cause interference which will adversely affect the operation of the other products. CAUTION: This LaCie hard drive's warranty may be void as a result of the failure to respect the precautions listed above.
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LaCie Mobile Disk User Manual page 4 Forward Do not place the LaCie Mobile ❖ ❖ Hard Drive near sources of mag- netic interference, such as com- puter displays, televisions or speak- ers. Magnetic interference can affect the operation and stability of your LaCie Mobile Hard Drive. Do not place heavy objects on top ❖ ❖ of the LaCie Mobile Hard Drive or use excessive force on it. Never use excessive force on your ❖ ❖ LaCie Mobile Hard Drive. If you detect a problem, see the Trouble- shooting section in this manual. CAUTION: A shielded-type power cord is required in order to meet FCC emission limits and also to prevent interference to the nearby radio and television recep- tion. It is essential that only the supplied power cord be used. Important Info: Any loss, corruption or destruction of data while using a LaCie drive is the sole responsibility of the user, and under no circumstances will LaCie be held liable for the recovery or restoration of this data.To help prevent the loss of your data, LaCie highly recommends that you keep TWO copies of your data; one copy on your external hard drive, for instance, and a second copy either on your internal hard drive, another external hard drive or some other form of removable storage media. LaCie offers a complete line of CD and DVD drives. If you would like more information on backup, please refer to our website. Important Info: 1GB = 1,000,000,000 bytes. 1TB = 1,000,000,000,000 bytes. Once formatted, the actual available storage capacity varies depending on operating environment (typically 5-10% less).
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LaCie Mobile Disk User Manual page 5 Introduction Features ■ ■ Professional performance ❖ ❖ Store, back up and exchange your files ❖ ❖ Easy to use, Plug & Play setup ❖ ❖ 1. Introduction to the LaCie Hard Drive Building on over a decade of design excellence, LaCie has created a new line of drives that are timeless and crafted to blend functionality with high-technology. These latest drives are performance-based solutions that will power you through your specific applications. Ideal for speed intensive applications, the LaCie Hard Drive handles the curves of your demanding data needs. Secure and stable, the LaCie Hard Drive is an ideal way to add space to your computer; you can divide the drive into specific spaces (partitions) for different parts of your data, or leave it alone and simply use it as one big volume.
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LaCie Mobile Disk User Manual page 6 Introduction 1 Quick Install Guide LaCie Mobile Disk USB 2.0 4 2 3 1.1. Box Content 1 LaCie Hard Drive 2 Hi-Speed USB 2.0 cable 3 USB power sharing cable 4 Quick Install Guide Important Info: Please save your pack- aging. In the event that the drive should need to be repaired or serviced, it must be returned in its original packaging.
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LaCie Mobile Disk User Manual page 7 Introduction Windows Users Windows 2000, Windows XP or Windows Vista ❖ ❖ 233MHz Pentium or higher (or equivalent proces- ❖ ❖ sor) 32MB RAM or greater ❖ ❖ USB interface port ❖ ❖ Internet connection (for downloading updates) ❖ ❖ Mac Users Mac OS 10.2.1 or later ❖ ❖ G3 or later or Intel Core Duo/Intel Core 2 Duo ❖ ❖ 32MB RAM or greater ❖ ❖ USB interface port ❖ ❖ Internet connection (for downloading updates) ❖ ❖ 1.2. Minimum System Requirements
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LaCie Mobile Disk User Manual page 8 Getting Connected Follow these steps to quickly get your LaCie hard drive powered on and connected to your computer. 2. Getting Connected All Users Step 1 2.1, Connecting the USB 2.0 Cable Page 9 Step 2 2.2, Connecting the Optional Power Sharing Cable Page 10 Step 3 2.3, Launching LaCie Setup Assistant Page 11 Step 4 3, Formatting and Partitioning Page 13
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LaCie Mobile Disk User Manual page 9 Getting Connected 2.1. Connecting the USB 2.0 Cable Attach the larger end of the USB 2.0 cable to an 1. available USB 2.0 port on your computer (Fig. 2.1). Connect the smaller end of the USB 2.0 cable 2. to the USB 2.0 port on the back of the hard drive (Fig. 2.1). After a few seconds, the hard drive will mount on 3. your computer and appear on the desktop (Mac us- ers) or in My Computer (Windows users). Proceed to section 4. 2.3, Launching LaCie Setup As- sistant. Fig. 2.1 Important Info: If your drive does not power on within a few seconds of connecting the USB interface cable, proceed to section 2.2, Con- necting the Optional Power Sharing Cable.
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LaCie Mobile Disk User Manual page 10 Getting Connected 2.2. Connecting the Optional Power Sharing Cable In the event that the USB bus on your computer does not provide enough power to operate your drive, you may use the included USB power sharing cable to supply additional power to the drive from your com- puter. Attach the small end of the USB Power Sharing 1. Cable to the back of your LaCie drive. Attach the USB end of the USB Power Sharing Ca- 2. ble to an available USB port on your computer. Fig. 2.2 Important Info: If the USB power shar- ing cable does not work with your specific com- puter configuration, LaCie offers an optional power supply, sold separately. Please contact your LaCie reseller or LaCie Customer Service for more information.
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LaCie Mobile Disk User Manual page 11 Getting Connected Before using your drive, LaCie Setup Assistant soft- ware must be launched to format your drive. It will: Optimize your drive according to your needs ❖ ❖ Copy the manual and utilities onto your LaCie hard ❖ ❖ disk To launch LaCie Setup Assistant: Windows users: double click on the LaCie drive icon in “My Computer”. Mac users: double click on the “LaCie Setup Assistant” icon which will appear on your desktop. 2.3. Launching LaCie Setup Assistant IMPORTANT INFO: LaCie recommends that you copy the user manual and utilities onto your computer’s internal hard drive or other medium when setup is complete. IMPORTANT INFO: If you do not launch LaCie Setup Assistant or if you quit LaCie Set- up Assistant after formatting has begun, your drive will not be ready to use and will require manual formatting. The user manual and utili- ties will not be available on your drive and will have to be downloaded from the LaCie website: www.lacie.com Technical Information: The LaCie Setup Assistant does not prevent you from using your computer’s native disk utility program to for- mat or partition your LaCie drive. Simply follow the Setup Assistant through completion, then use your computer’s native disk utility (Disk Manage- ment for Windows or Disk Utility for Mac) to re- format your drive.See section 3.Optional Format- ting and Partitioning for more information.
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LaCie Mobile Disk User Manual page 12 Getting Connected 2.4. Disconnecting Your LaCie Hard Drive USB external devices feature “plug & play” connec- tivity,which means that your drive can be connected and disconnected while the computer is running. To prevent failures, however, it is important to follow these steps when disconnecting your LaCie hard drive. Windows Users From the 1. System Tray (located in the lower right-hand side of your screen), click the Eject icon (a small green arrow over a hardware im- age). A message will appear, listing the devices the 2. Eject icon controls (it should say, “Safely re- move...”). Click on the LaCie hard drive in this prompt. This message will appear: “Safe to Remove 3. Hardware”(or similar). It is now safe to discon- nect the device. Mac Users Drag the hard drive icon to the trash. 1. When the icon disappears from the desktop, 2. the drive can be disconnected.
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LaCie Mobile Disk User Manual page 13 Formatting and Partitioning What is Formatting? ■ ■ When a disk is formatted, the following things oc- cur: the operating system erases all of the bookkeeping information on the disk, tests the disk to make sure that all of the sectors are reliable, marks bad sectors (i.e., those that are scratched) and creates internal ad- dress tables that it later uses to locate information. Your LaCie Hard Drive is preformatted in FAT-32 (MS- DOS) format. To reformat your drive, follow the in- structions in this section. What is Partitioning? ■ ■ You can also divide the hard drive into sections, called partitions. A partition is a section of the hard drive’s storage capacity that is created to contain files and data. For instance, you could create three partitions on your drive: one partition for your office documents, one as a backup and one for your multimedia files. Or, if you will be sharing the drive with another person in your household or office, you can create a partition for each person who uses the drive. Partitioning is optional. File System Formats ■ ■ There are three different file system format catego- ries: NTFS, FAT 32 (MS-DOS), and Mac OS Extend- ed (HFS+). See the table, right, for more information. Once you’ve connected your drive and it is recog- nized by your operating system (i.e. Windows or Mac OS X), you are ready to format and partition the drive. In order to store information on a hard drive, it must have a file system and be divided into sections that will contain the data you wish to store.This process is called formatting. Important Info: Reformatting will erase everything from the hard drive. If you have infor- mation that you want to protect or continue to use, back up this information before reformatting. 3. Formatting and Partitioning Use NTFS if... ...you will be using the drive only with Windows 2000 or Windows XP (performance will generally be greater when compared to FAT 32). This file system is compatible in read only mode with Mac OS 10.3 and higher. Use HFS+ if... ...you will be using the drive on Macs only; perfor- mance will generally be greater when compared to FAT 32. This file system is NOT compatible with Windows OS. Use FAT 32 (MS-DOS) if... ...you will be using your drive with both Windows and Mac OS 9.x or 10.x or sharing the drive be- tween Windows 2000, XP, and 98 SE. Maximum single file size is 4GB. Technical note: The LaCie Hard Drive is preformatted in FAT-32 (MS-DOS) format, op- timized for use with Mac and Windows OS. See File System Formats,below for explanations of the other possible file formats.
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LaCie Mobile Disk User Manual page 14 Formatting and Partitioning 3.1. Formatting for Windows Users The process of formatting a drive on a computer running Windows 2000 or Windows XP consists of two steps: (1) installing a signature on the drive, and (2) formatting the drive.These steps will erase anything that is on the disk. Connect the drive to the computer via the interface 1. port. Right-click 2. My Computer and select Manage. From the “Computer Management” window, se- 3. lect Disk Management (located below the Storage group). If the “Initialize and Convert Disk Wizard” window 4. appears, click Cancel. Windows will list the hard drives that are installed 5. on the system. Locate the drive that is represented by the icon. Right-click the icon and select Initialize. In the box to the right that says 6. Unallocated, right- click and select New Partition… On the first page of the “New Partition Wizard,” 7. click Next. Click 8. Next. Click 9. Next. Click 10. Next. Click 11. Next. Fig. 3.1.2.A Fig. 3.1.2.B CAUTION: Following these steps will erase ev- erything from the hard drive. If you have informa- tion that you want to protect or continue to use, back up this information before performing these steps. (continued on next page) ■ ■
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LaCie Mobile Disk User Manual page 15 Formatting and Partitioning Important Info: Please refer to section 3, Formatting and Partitioning, for a more detailed comparison of the various file system formats. Fig. 3.1.2.C Fig. 3.1.2.D Select the 12. Quick Format option. Click Next. 13. Click Finish to begin the formatting process. 14. Windows Disk Management will format and parti- tion the disk according to your settings, and your drive will appear in My Computer, ready to use.
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LaCie Mobile Disk User Manual page 16 Formatting and Partitioning 3.2. Formatting for Mac Users Connect the drive to the computer and turn on the 1. drive. Select 2. Utilities from the Go menu in the Finder menu bar. In the Utilities folder, double-click 3. Disk Utility. The Disk Utility window will open.Select the volume 4. labeled LaCie Hard Drive from the list of available hard disks on the left side of the window. Select the 5. Partition tab. From the 6. Volume Scheme: menu, choose the num- ber of partitions you want to divide the drive into (Mac OS 10.x gives you the option of dividing the drive into at most 16 partitions). You can adjust the size of each partition using the slide bar between the partitions in the Volume Scheme: area. In the 7. Volume Information section, enter a name for each volume (partition), choose the volume for- mat (Mac OS Extended, Mac OS Standard, UNIX File System, or MS-DOS if you did step 5). Once you have finalized the volume options, click 8. Partition. Click Partition again when the alert mes- sage appears to continue. Mac Disk Utility will format and partition the disk 9. according to your settings, and your drive will be ready to use. Fig. 3.2.2. Important Info: Please refer to section 3, Formatting and Partitioning, for a more detailed comparison of the various file system formats. CAUTION: Following these steps will erase ev- erything from the hard drive. If you have informa- tion that you want to protect or continue to use, back up this information before performing these steps. To reformat for use with Windows and Mac: Select the a. Erase tab. Select b. MS-DOS File System (FAT 32) from the Volume Format menu. Enter a name for the drive of no more than 11 c. characters. Click Erase. Click Erase again. Continue to Step 5. d. Important Info: Apple recommends that unless you have a specific reason to use the UNIX File System (UFS), you should use the Mac OS Extended format because it provides a more famil- iar experience to Macintosh users.
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LaCie Mobile Disk User Manual page 17 Interface and Data Transfer Information USB is a serial input/output technology for connect- ing peripheral devices to a computer or to each other. Hi-Speed USB 2.0 is the latest implementation of this standard, and it provides the necessary bandwidth and data transfer rates to support high speed devices such as hard drives, CD/DVD drives and digital cameras. USB 2.0 Cables ■ ■ Your LaCie drive is shipped with a Hi-Speed USB 2.0 cable to ensure maximum data transfer performance when connected to a Hi-Speed USB 2.0 port.The cable will also work when connected to a USB 1.1 port, but drive performance will be limited to USB 1.1 transfer rates. USB 2.0 Cable and Cable End 4. Interface and Data Transfer Information 4.1. USB 2.0 Connection
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LaCie Mobile Disk User Manual page 18 Interface and Data Transfer Information A data transfer is the flow of data that accomplishes a task, usually related to moving data from storage to computer RAM or between storage devices. During data transfers, it’s best to wait before launching other applications on the same USB 2.0 port. Anomalies may arise with computers that have USB 2.0 controllers that do not conform to OHCI (Open Host Controller In- terface) standards. In any other configurations, we can- not ensure 100% correct operation. If you experience hanging problems, proceed as fol- lows: Make sure that the USB 2.0 cable is connected tight- 1. ly and securely on both ends of the cable, from the drive to the computer. If you are using a USB 2.0 cable other than the one supplied with your LaCie drive, check that it is certified. The cables provided with your LaCie drive are USB 2.0 certified. Check that the power supply and ground connection 2. are seated properly. Disconnect your computer’s USB 2.0 cable. Wait 30 3. seconds. Reconnect. CAUTION: Do not connect USB cables so that they form a ring of devices. There is no need for terminators on USB or devices,so the unused USB connectors should be left empty. Technical note: Controller - A control- ler is a component or an electronic card (referred to in this case as a “controller card”) that enables a computer to communicate with or manage certain peripherals. An external controller is an expansion card which fills one of the free slots (i.e. PCI or PCMCIA) inside your PC and which enables a pe- ripheral (ex. CD-R/RW drive, scanner or printer) to be connected to the computer. If your computer is not equipped with a USB controller card, you can purchase an external controller through LaCie. Contact your LaCie reseller or LaCie Technical Support (section 6,Contacting Customer Support) for more information. 4.2. Data Transfers
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LaCie Mobile Disk User Manual page 19 Troubleshooting Problem Question Answer The drive is not recog- nized by the computer. Does an icon for the drive appear on the desktop? There should be an icon for the LaCie drive on the desktop. If the drive does not appear, follow the rest of the Troubleshooting tips to isolate the problem. Does your computer’s configuration meet the minimum system require- ments for use with this drive? Check page 1.2, Minimum System Requirements for more infor- mation. Did you follow the correct installa- tion steps for the specific interface and operating system. Review the installation steps on page 2.1, Connecting the USB 2.0 Interface Cable. Are both ends of the USB cable securely attached? Check both ends of the USB cable to make sure they are fully seated in their respective ports.Try disconnecting the cables, wait- ing 10 seconds, and then reconnecting them. If the drive is still not recognized, restart your computer and try again. Is the drive receiving sufficient power? If the LED on the front of the drive is not on, the drive may not be recieving enough power from the USB bus on your computer.Try connecting the USB power sharing cable as described in section 2.2, Connecting the Optional Power Sharing Cable. If your LaCie hard drive is not working cor- rectly, please refer to the following checklist to de- termine the source of the problem. If you have gone through all of the points on the checklist and your drive still does not work properly, please check the FAQs that are regularly published on our website – www.lacie.com. One of these FAQs may provide an answer to your specific question. You can also visit the downloads page,where the most recent software up- dates will be available. If you need further assistance, please contact your LaCie reseller or LaCie Customer Support (see section 6, Contacting Customer Support for details). Manual Updates ■ ■ LaCie strives to give you the most up-to-date, com- prehensive user manuals available on the market. It is our goal to provide you with a friendly, easy-to-use format that will help you quickly install and utilize the many functions of your new device. If your user manual does not reflect the configuration of the product you purchased, please check our website for the most current version of the user manual. www.lacie.com 5.1. Mac Users 5. Troubleshooting
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LaCie Mobile Disk User Manual page 20 Troubleshooting Problem Question Answer The drive is not recog- nized by the computer. Are your computer’s USB buses working properly? Open Apple System Profiler, expand the Hardware list and click on USB. If your device is not listed, recheck the cables and try the other troubleshooting tips listed here. Is there a conflict with other device drivers or extensions? Contact LaCie Technical Support for help. Has the drive been formatted? Make sure that the drive has been formatted properly. Please see section 3, Formatting and Partitioning for more details. Does your computer’s operating system support the file system? Check your computer’s documentation and see section 3, Formatting and Partitioning for more information. Error messages under Mac OS 10.x. Did you get an “Error –50” message while copying to a FAT 32 volume? When copying files or folders from Mac OS 10.x to a FAT 32 volume, file names with certain characters cannot be copied.These characters include, but are not limited to: ? < > / \ : Check your files and folders to ensure that these types of characters are not being used. Did you get an error message telling you that the drive has been discon- nected when coming out of sleep mode? Ignore this message.The drive will remount to the desktop. LaCie drives conserve power by spinning down when you set your computer to sleep mode, and when the computer is “revived” from sleep, it does not give the drive enough time to spin up from its sleep mode. The drive is working slowly. Are there other USB devices con- nected to the same port or hub? Disconnect any other USB devices and see if the drive’s perfor- mance increases. The drive is not run- ning noticeably faster when connected via Hi-Speed USB 2.0. Are you operating in Mac OS 10.x? Apple has only recently begun incorporating native Hi-Speed USB 2.0 ports in their computers.To achieve Hi-Speed USB 2.0 transfer rates, you will need to add a Hi-Speed USB 2.0 PCI or PC card to your computer. The drive is not run- ning noticeably faster when connected via Hi-Speed USB 2.0. Is the drive connected to a USB 1.1 port on your computer, or to a USB 1.1 hub? If your drive is connected to a USB 1.1 port or hub, this is normal. A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0 performance levels when it is connected directly to a Hi-Speed USB 2.0 port or hub. Otherwise, the Hi-Speed USB 2.0 device will operate at the slower USB 1.1 transfer rates. Is the drive connected to a Hi- Speed USB 2.0 port on your computer? Check to see that the Hi-Speed USB 2.0 drivers for both your host bus adapter and device have been installed correctly. If in doubt, uninstall the drivers and re-install them. Does your computer or operating system support Hi-Speed USB 2.0? See section 1.2, Minimum System Requirements.
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LaCie Mobile Disk User Manual page 21 Troubleshooting Problem Question Answer The drive is not recog- nized by the computer. Has the drive been formatted? Make sure that the drive has been formatted properly. Please see section 3, Formatting and Partitioning. Does your computer’s operating system support the file system? Check your computer’s documentation and see section 3, Format- ting and Partitioning. Is there an icon for the drive in My Computer? Go into My Computer and look for an icon and drive letter as- signed to the LaCie drive. If the drive does not appear, follow the rest of the Troubleshooting tips to isolate the problem. Does your computer’s configuration meet the minimum system require- ments for use with this drive? See section 1.2, Minimum System Requirements for more infor- mation. Is the drive receiving sufficient power? If the LED on the front of the drive is not on, the drive may not be recieving enough power from the USB bus on your computer.Try connecting the USB power sharing cable as described in section 2.2, Connecting the Optional Power Sharing Cable. Did you follow the correct installa- tion steps for the specific interface and operating system? Review the installation steps on section 2.1, Connecting the USB 2.0 Interface Cable 5.2. Windows Users (continued on next page) ■ ■
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LaCie Mobile Disk User Manual page 22 Troubleshooting Problem Question Answer The drive is not recog- nized by the computer. Are both ends of the USB cable securely attached? Check both ends of the USB cable to make sure they are fully seated in their respective ports.Try disconnecting the cables, wait- ing 10 seconds, and then reconnecting them. If the drive is still not recognized, restart your computer and try again. Is there a conflict with other device drivers or extensions? Contact LaCie Technical Support for help. The drive is working slowly. Are there other USB devices con- nected to the same port or hub? Disconnect any other USB devices and see if the drive’s perfor- mance increases. The drive is not run- ning noticeably faster when connected via Hi-Speed USB 2.0. Is the drive connected to a USB 1.1 port on your computer, or to a USB 1.1 hub? If your drive is connected to a USB 1.1 port or hub, this is normal. A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0 performance levels when it is connected directly to a Hi-Speed USB 2.0 port or hub. Otherwise, the Hi-Speed USB 2.0 device will operate at the slower USB 1.1 transfer rates. Is the drive connected to a Hi- Speed USB 2.0 port on your computer? Check to see that the Hi-Speed USB 2.0 drivers for both your host bus adapter and device have been installed correctly. If in doubt, uninstall the drivers and re-install them. Does your computer or operating system support Hi-Speed USB 2.0? See section 1.2, Minimum System Requirements.
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LaCie Mobile Disk User Manual page 23 Contacting Customer Support Read the User Manual and review the Troubleshoot- 1. ing section. Try to isolate the problem.If possible,make the drive 2. the only external device connected to your computer, and make sure that all of the cables are correctly and securely attached. If you have asked yourself all of the pertinent ques- tions in the troubleshooting checklist, and you still can- not get your LaCie drive to work properly,contact us us- ing the contacts on page 26. Before contacting us, make sure that you are in front of your computer and that you have the following information on hand: The serial number of your LaCie drive ❖ ❖ Operating system and version ❖ ❖ Computer brand and model ❖ ❖ Amount of memory installed on your computer ❖ ❖ Names of any other devices installed on your ❖ ❖ computer, including CD/DVD burners Information to Include in Email Correspondence ■ ■ Information Where to Find Information 1. LaCie hard drive serial number On a sticker on the bottom of the drive or on the original packaging 2. LaCie hard drive file format Mac users: Select the hard drive icon on the desktop and press Command + I. Windows users: Right click the hard drive icon and select Properties. 3. Macintosh/PC model Mac users: Click on the Apple icon in the menu bar and select About This Mac. Windows users: Right click My Computer and select Properties > General. 4. Operating system version 5. Processor speed 6. Computer memory 7. The brands and models of other internal and external peripherals installed on your computer Mac users: Click on the Apple icon in the finder bar and select About This Mac. Select More Info... The Apple System Profiler will launch and will list your internal and external peripherals. Windows users: Right click My Computer and select Properties > Hardware. 6. Contacting Customer Support Before Contacting Customer Support ■ ■
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LaCie Mobile Disk User Manual page 24 Contacting Customer Support 6.1. LaCie Technical Support Contacts LaCie Asia, Singapore, and Hong Kong Contact us at: http://www.lacie.com/asia/contact/ LaCie Australia Contact us at: http://www.lacie.com/au/contact/ LaCie Belgium Contact us at: http://www.lacie.com/be/contact/ (Français) LaCie Canada Contact us at: http://www.lacie.com/caen/contact/ (English) LaCie Denmark Contact us at: http://www.lacie.com/dk/contact LaCie Finland Contact us at: http://www.lacie.com/fi/contact/ LaCie France Contact us at: http://www.lacie.com/fr/contact/ LaCie Germany Contact us at: http://www.lacie.com/de/contact/ LaCie Italy Contact us at: http://www.lacie.com/it/contact/ LaCie Japan Contact us at: http://www.lacie.com/jp/contact/ LaCie Netherlands Contact us at: http://www.lacie.com/nl/contact/ LaCie Norway Contact us at: http://www.lacie.com/no/contact/ LaCie Spain Contact us at: http://www.lacie.com/es/contact/ LaCie Sweden Contact us at: http://www.lacie.com/se/contact LaCie Switzerland Contact us at: http://www.lacie.com/chfr/contact/ (Français) LaCie United Kingdom Contact us at: http://www.lacie.com/uk/support/request/ LaCie Ireland Contact us at: http://www.lacie.com/ie/contact/ LaCie USA Contact us at: http://www.lacie.com/contact/ LaCie International Contact us at: http://www.lacie.com/intl/contact/
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LaCie Mobile Disk User Manual page 25 Warranty Information 7. Warranty Information LaCie warrants your drive against any defect in ma- terial and workmanship, under normal use, for the peri- od designated on your warranty certificate. In the event this product is found to be defective within the warranty period, LaCie will, at its option, repair or replace the defective drive. This warranty is void if: The drive was operated/stored in abnormal use or ❖ ❖ maintenance conditions; The drive is repaired, modified or altered, unless such ❖ ❖ repair, modification or alteration is expressly autho- rized in writing by LaCie; The drive was subjected to abuse, neglect, lightning ❖ ❖ strike, electrical fault, improper packaging or acci- dent; The drive was installed improperly; ❖ ❖ The serial number of the drive is defaced or missing; ❖ ❖ The broken part is a replacement part such as a pick- ❖ ❖ up tray, etc. The tamper seal on the drive casing is broken. ❖ ❖ LaCie and its suppliers accept no liability for any loss of data during the use of this device, or for any of the problems caused as a result. LaCie will not, under any circumstances, be liable for direct, special or consequential damages such as, but not limited to, damage or loss of property or equipment, loss of profits or revenues, cost of replacement goods, or expense or inconvenience caused by service interrup- tions. Any loss, corruption or destruction of data while us- ing a LaCie drive is the sole responsibility of the user, and under no circumstances will LaCie be held liable for the recovery or restoration of this data. Under no circumstances will any person be entitled to any sum greater than the purchase price paid for the drive. To obtain warranty service, call LaCie Technical Support. You will be asked to provide your LaCie prod- uct’s serial number, and you may be asked to furnish proof of purchase to confirm that the drive is still under warranty. All drives returned to LaCie must be securely pack- aged in their original box and shipped with postage pre- paid. Important Info: Register online for free technical support: www.lacie.com/register

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  • Brand: LaCie
  • Product: External Hard Drives
  • Model/name: Mobile Disk
  • Filetype: PDF
  • Available languages: English, Spanish, Italian, French