Hard Disk MAX

LaCie Hard Disk MAX manual

Hard Disk MAX

User manual for the LaCie Hard Disk MAX in English. This PDF manual has 33 pages.

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LaCie hard disk MAX • DESIGN BY NEIL POULTON Table of Contents User Manual page 1 Table of Contents 1. Introduction. .............................................................................................................. 5 1.1. Minimum System Requirements...................................................................................................... 6 1.2. Box Content................................................................................................................................. 7 1.3. Views of the Drive......................................................................................................................... 8 1.3.1. Front View. ......................................................................................................................... 8 1.3.2. Rear View. .......................................................................................................................... 8 2. Getting Connected. .................................................................................................... 9 2.1. Turning the Drive On.................................................................................................................. 10 2.2. Connecting the USB cable........................................................................................................... 11 2.3. Launching LaCie Setup Assistant. .................................................................................................. 11 2.4. Disconnecting Your LaCie hard disk MAX...................................................................................... 12 3. Optional Formatting & Partitioning. ......................................................................... 13 3.1. Windows Users........................................................................................................................... 14 3.2. Mac Users.................................................................................................................................. 16 4. Interface & Data Transfer Information..................................................................... 17 4.1. USB 2.0 Connection................................................................................................................... 17 4.2. Data Transfers............................................................................................................................ 18 4.3. Installing New Firmware.............................................................................................................. 18 5. RAID........................................................................................................................ 19 5.1. BIG (RAID 0).............................................................................................................................. 19 5.2. SAFE 100 (RAID 1). ..................................................................................................................... 20 5.3. Changing the RAID Mode. ........................................................................................................... 21 5.4. Partitioning the Disks................................................................................................................... 22 5.4.1. Windows Users. ................................................................................................................ 22 5.4.2. Mac Users....................................................................................................................... 26 5.5. Removing and Installing Drives. .................................................................................................... 27 6. Troubleshooting...................................................................................................... 28 6.1. Manual Updates......................................................................................................................... 28 6.2. Fan. ........................................................................................................................................... 28 6.3. LED Indicators............................................................................................................................ 29 6.4. LaCie hard disk MAX Host Connection. ......................................................................................... 30 7. Contacting Customer Support. ................................................................................. 31 7.1. LaCie Technical Support Contacts................................................................................................ 32 8. Warranty Information. ............................................................................................. 33
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LaCie hard disk MAX • DESIGN BY NEIL POULTON Forward User Manual page 2 Copyrights Copyright © 2008 LaCie. All rights re- served. No part of this publication may be reproduced, stored in a retrieval sys- tem, or transmitted in any form or by any means, electronic, mechanical, photo- copying, recording or otherwise, without the prior written consent of LaCie. Trademarks Apple, Mac, and Macintosh are regis- tered trademarks of Apple Computer, Inc. Microsoft, Windows 2000, Win- dows XP and Windows Vista are regis- tered trademarks of Microsoft Corpora- tion. Other trademarks mentioned in this manual are the property of their respec- tive owners. Changes The material in this document is for in- formation only and subject to change without notice. While reasonable efforts have been made in the preparation of this document to assure its accuracy, LaCie assumes no liability resulting from errors or omissions in this document, or from the use of the information con- tained herein. LaCie reserves the right to make changes or revisions in the prod- uct design or the product manual with- out reservation and without obligation to notify any person of such revisions and changes. Canada Compliance Statement This Class A digital apparatus meets all requirements of the Canadian Interfer- ence-Causing Equipment Regulations. FCC Statement Tested to comply with FCC standards for home or office use LaCie hard disk MAX This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions: ✦ ✦ The devices may not cause harmful interference ✦ ✦ The devices must accept any inter- ference received, including inter- ference that may cause undesired operation. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protec- tion against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruc- tions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interfer- ence to radio or television reception, which can be determined by turning the equipment off and on, the user is en- couraged to try and correct the interfer- ence by one or more of the following measures: ✦ ✦ Reorient or relocate the receiving antenna. ✦ ✦ Increase the separation between the equipment and receiver. ✦ ✦ Connect the equipment into an out- let on a circuit different from that to which the receiver is connected. ✦ ✦ Consult the dealer or an experi- enced radio/TV technician for help. Modifications to this product not autho- rized by LaCie could void the FCC & Industry Canada regulations and negate your authority to operate the product. CAUTION: Modifications not autho- rized by the manufacturer may void the user’s authority to operate this device. Manufacturer’s Declara- tion for CE Certification We, LaCie, solemnly declare that this product conforms to the fol- lowing European standards: Class B EN60950, EN55022, EN55024 With reference to the following condi- tions: 73/23/EEC Low Voltage Direc- tive; 89/336/EEC EMC Directive
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LaCie hard disk MAX • DESIGN BY NEIL POULTON Forward User Manual page 3 Health & Safety Requirements General use Precautions ✦ ✦ Only qualified persons are autho- rized to carry out maintenance on this device. ✦ ✦ Read this user manual carefully and follow the correct procedure when setting up the device. ✦ ✦ Do not open your LaCie hard disk MAX or attempt to disassemble or modify it. Never insert any metallic object into the drive to avoid any risk of electrical shock, fire, short- circuiting or dangerous emissions. Your LaCie hard disk MAX contains no user-serviceable parts. If it ap- pears to be malfunctioning, have it inspected by a qualified LaCie Technical Support representative. ✦ ✦ Never expose your device to rain, or use it near water, or in damp or wet conditions. Never place objects containing liquids on the LaCie hard disk MAX, as they may spill into its openings. Doing so increas- es the risk of electrical shock, short- circuiting, fire or personal injury. ✦ ✦ Make sure that the computer and LaCie hard disk MAX are electrical- ly grounded. If the devices are not grounded, there is an increased risk of electrical shock. Power require- ments 100-240 V~, 1.5 A, 60-50 Hz, (Supply voltage fluctuations not exceeding ± 10% of the nominal, transient over-voltages according to over-voltage category II). ✦ ✦ Do not expose the LaCie hard disk MAX to temperatures outside the range of 5° C to 35° C (41° F to 95° F); or to operational humidity beyond 5-80%, non-condensing, or non-operating humidity beyond 10- 90%, non-condensing. Doing so may damage the LaCie hard disk MAX or disfigure its casing. Avoid placing your LaCie hard disk MAX near a source of heat or exposing it to sunlight (even through a window). Inversely, placing your LaCie hard disk MAX in an environment that is too cold or humid may damage the unit. Because of heat issues, LaCie recommends that users do not stack drives. ✦ ✦ Always unplug the LaCie hard disk MAX from the electrical outlet if there is a risk of lightning or if it will be unused for an extended period of time. Otherwise, there is an in- creased risk of electrical shock, short-circuiting or fire. ✦ ✦ Use only the power supply shipped with the device. ✦ ✦ Do not use the LaCie hard disk MAX near other electrical appli- ances such as televisions or radios. Doing so may cause interference which will adversely affect the op- eration of the other products. ✦ ✦ Do not place the LaCie hard disk MAX near sources of magnetic interference, such as computer displays, televisions or speakers. Magnetic interference can affect the operation and stability of your LaCie hard disk MAX. ✦ ✦ Do not place heavy objects on top of the LaCie hard disk MAX or use excessive force on it. ✦ ✦ Never use excessive force on your LaCie hard disk MAX. If you detect a problem, see the Troubleshooting section in this manual. CAUTION: A shielded-type power cord is required in order to meet FCC emission limits and also to prevent in- terference to the nearby radio and tele- vision reception. It is essential that only the supplied power cord be used. This symbol on the prod- uct or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designed collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environ- ment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste dispos- al service, or the shop where you pur- chased the product.
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LaCie hard disk MAX • DESIGN BY NEIL POULTON Forward User Manual page 4 IMPORTANT INFO: Any loss, corruption or destruction of data while using a LaCie drive is the sole responsibility of the user, and under no circumstances will LaCie be held liable for the recovery or restoration of this data. To help prevent the loss of your data, LaCie highly recommends that you keep TWO copies of your data; one copy on your external hard disk, for instance, and a second copy either on your internal hard disk, another external hard disk or some other form of removable storage media. LaCie offers a complete line of CD and DVD drives. If you would like more information on backup, please refer to our website. IMPORTANT INFO: 1GB = 1,000,000,000 bytes. 1TB = 1,000,000,000,000 bytes. Once formatted, the actual available storage capacity varies depending on operating environment (typically 5-10% less).
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LaCie hard disk MAX • DESIGN BY NEIL POULTON Introduction User Manual page 5 1. Introduction Building on over a decade of design excellence, LaCie has cre- ated a new line of drives that are timeless and crafted to blend functionality with high-technology. These latest drives are perfor- mance-based solutions that will power you through your specific applications. Ideal for speed intensive applications, the LaCie hard disk MAX handles the curves of your demanding data needs. Secure and stable, the LaCie hard disk MAX is an ideal way to add space to your computer; you can divide the drive into specific spaces (partitions) for different parts of your data, or leave it alone and simply use it as one big volume. Click a topic: ✦ ✦ Connect your drive ✦ ✦ Format or partition your drive ✦ ✦ Easily select your drive’s RAID mode Quick Links Features ✦ ✦ Simple and efficient dual-disk USB hard disk ✦ ✦ RAID: BIG & SAFE for maximum capacity/speed or security ✦ ✦ USB expansion slot for increased capacity ✦ ✦ Complete software bundle: easy formatting & backup
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LaCie hard disk MAX • DESIGN BY NEIL POULTON Introduction User Manual page 6 1.1. Minimum System Requirements Windows Users ✦ ✦ Windows 2000, Windows XP or Windows Vista ✦ ✦ Pentium II 350MHz processor or higher ✦ ✦ 128MB RAM or greater ✦ ✦ USB interface port ✦ ✦ Internet connection (for downloading updates) Mac Users ✦ ✦ Mac OS X 10.3 or later ✦ ✦ G3, G4, G5 or Mac Intel processor or greater ✦ ✦ 128MB RAM or greater ✦ ✦ USB interface port ✦ ✦ Internet connection (for downloading updates) TECHNICAL NOT E: To achieve USB 2.0 speeds, your drive must be connected to a USB 2.0 host port. If it is connected to a USB 2.0 port, your drive will operate at USB 2.0 speeds.
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LaCie hard disk MAX • DESIGN BY NEIL POULTON Introduction User Manual page 7 1.2. Box Content Your LaCie hard disk MAX package contains the drive itself and an accessories box containing the items listed below. 1. LaCie hard disk MAX, Design by Neil Poulton with two disks for RAID capability 2. External power supply 3. USB 2.0 cable 4. Quick Install Guide LaCie Utilities and user manual are located on the drive and will appear once the LaCie Setup Assistance has been installed. For details, refer to section 2.3. Launching LaCie Setup Assistant. IMPORTANT INFO: Please save your packaging. In the event that the drive should need to be repaired or serviced, it must be returned in its original packaging. 1 3 2 Quick Install Guide Hi-Speed USB 2.0 hard disk MAX DESIGN BY NEIL POULTON 4
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LaCie hard disk MAX • DESIGN BY NEIL POULTON Introduction User Manual page 8 1.3. Views of the Drive 1.3.1. Front View 1. USB expansion port 2. Blue LED strip indicating drive status (blue = normal, red = disk failure, blinking = disk activity) 1.3.2. Rear View 1. OFF/ON power switch 2. Power supply connection 3. Lower drive status LED 4. Upper drive status LED 5. USB 2.0 port 6. RAID selection switch CAUTION: To avoid overheating, the LaCie hard disk MAX should be installed in a well-ventilated area and in such a way as to maintain sufficient airflow across the controller chips. Also ensure that the Ventilation Fan is not obstructed. Please use the included plastic stands and rubber feet which elevate the hard disk Max and allow for better heat dissipation. Environmental Requirements: Temperature: 5 – 35° C (41 – 95° F) Operation Humidity: 5 – 80%, non-condensing Storage Humidity: 10 – 90%, non-condensing Fig. 1.3.1 Fig. 1.3.2 1 2 6 5 3 4 2 1
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LaCie hard disk MAX • DESIGN BY NEIL POULTON Getting Connected User Manual page 9 2. Getting Connected IMPORTANT INFO: Please follow the setup steps in the or- der they are given to ensure that the LaCie hard disk MAX vol- ume mounts correctly on your computer. Step 1 — 2.1. Turning the Drive On Step 2 — 2.2. Connecting the USB cable Step 3 — 2.3. Launching LaCie Setup Assistant
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LaCie hard disk MAX • DESIGN BY NEIL POULTON Getting Connected User Manual page 10 2.1. Turning the Drive On IMPORTANT INFO: Please connect the power supply before connecting the USB cable to ensure that the volume mounts correctly on your computer. 1. Plug the power supply into an electrical outlet and connect the power cable to the hard disk MAX (Fig. 2.1-A). 2. Turn on the drive by moving the power switch on the back of the drive to the ON position (Fig. 2.1-B). 3. Move on to the next step, section 2.2. Connecting the USB Cable. CAUTION: Only use the AC adapter supplied with your specific LaCie hard disk MAX. Do not use a power sup- ply from another LaCie drive or another manufactur- er. Using any other power cable or power supply may cause damage to the device and void your warranty. Always remove the AC adapter before transporting your LaCie hard disk MAX. Failure to remove the adapter may result in damage to your drive and will void your warranty. TECHNICAL NOTE: You may use your LaCie hard disk MAX when in a foreign country thanks to its 100-240 Volt power supply. To be able to use this feature, you may need to pur- chase an appropriate adapter or cord. LaCie accepts no re- sponsibility for any damage to the drive resulting from the use of an inappropriate adapter. Using an adapter other than one authorized by LaCie will void your warranty. Fig. 2.1-A Fig. 2.1-B
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LaCie hard disk MAX • DESIGN BY NEIL POULTON Getting Connected User Manual page 11 2.2. Connecting the USB cable 1. Attach the small end of the USB cable to an available USB 2.0 port on your computer. 2. Connect the other end of the USB cable to the USB 2.0 port on the back of the hard disk MAX. 3. After a few seconds, the hard disk will mount on your com- puter and appear in My Computer/Computer (Windows us- ers) or on your desktop (Mac users). 4. Proceed to section 2.3. Launching LaCie Setup Assistant. 2.3. Launching LaCie Setup Assistant Before using your drive, LaCie Setup Assistant software must be launched to format your drive. Do not change the RAID mode before running the Setup Assistant. The Setup Assistant will: ✦ ✦ Optimize your drive according to your needs ✦ ✦ Copy the manual and utilities from your drive onto your computer It is highly advised to copy the user manual and utilities onto your computer’s internal hard drive or other medium. To launch LaCie Setup Assistant: Windows users: double click on the LaCie drive icon in “My Computer” and then double click the LaCie Setup Assistant icon. Mac users: double click on the “LaCie Setup Assistant” icon appear on your desktop and then double click the LaCie Setup Assistant icon. The LaCie Setup Assistant will guide you through the process of optimizing your LaCie hard disk MAX for your needs. IMPORTANT INFO: If you do not launch LaCie Setup As- sistant or if you quit LaCie Setup Assistant after the formatting has begun, your drive will not be ready to use and will require manual formatting. The user manual and utilities will not be available on your drive and will have to be downloaded from the LaCie website: www.lacie.com TECHNICAL NOTE: The LaCie Setup Assistant does not pre- vent you from using your computer’s native disk utility program to format or partition your LaCie drive. Simply follow the Setup Assistant through completion, then use your computer’s native disk utility (Disk Management for Windows or Disk Utility for Mac) to reformat your drive. See section 3. Optional Formatting & Partitioning for more information. Fig. 2.2
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LaCie hard disk MAX • DESIGN BY NEIL POULTON Getting Connected User Manual page 12 2.4. Disconnecting Your LaCie hard disk MAX External USB devices feature “plug & play” connectivity, which means that your drive can be connected and disconnected while the computer is running. To prevent failures, however, it is im- portant to follow these steps when disconnecting your LaCie hard drive. Windows Users 1. From the System Tray (located in the lower right-hand side of your screen), click the Eject icon (a small green arrow over a hardware image). 2. A message will appear, listing the devices the Eject icon controls (it should say, “Safely remove...”). Click on the LaCie hard drive in this prompt. 3. This message will appear: “Safe to Remove Hardware” (or similar). It is now safe to disconnect the device. Mac Users 1. Drag the Hard disk MAX drive icon to the trash. (The icon pictured below is a generic USB device icon. Your drive may be represented by an icon that looks like the drive itself.) 2. When the icon disappears from the desktop, the drive can be disconnected.
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LaCie hard disk MAX • DESIGN BY NEIL POULTON Formatting & Partitioning User Manual page 13 The first time you use your LaCie hard disk MAX, the LaCie Setup Assistant formats your drive according to your needs. If your needs change, you can reformat your LaCie hard disk MAX to optimize it for use with Windows or Mac, or for cross-platform use. For example, if you used LaCie Setup Assistant to format your drive to work with your Mac, but now you want to share your hard disk with Windows users, you can reformat it to FAT 32 (MS-DOS) for this purpose. IMPORTANT INFO: Please copy the User Manual and utilities to your computer before reformatting. Reformatting will erase everything from the hard disk. If you have other data that you want to protect or continue to use, copy this information to your computer before reformatting. What is Formatting? When a disk is formatted, the following things occur: the operat- ing system erases all of the bookkeeping information on the disk, tests the disk to make sure that all of the sectors are reliable, marks bad sectors (i.e., those that are scratched) and creates internal address tables that it later uses to locate information. Your LaCie hard disk MAX is preformatted in FAT 32 (MS-DOS) format. To reformat your drive, follow the instructions in this sec- tion. What is Partitioning? You can also divide the hard disk into sections, called partitions. A partition is a section of the hard disk’s storage capacity that is created to contain files and data. For instance, you could cre- ate three partitions on your drive: one partition for your office documents, one as a backup and one for your multimedia files. Or, if you will be sharing the drive with another person in your household or office, you can create a partition for each person who uses the drive. Partitioning is optional. File System Formats There are three different file system format categories: NTFS, FAT 32 (MS-DOS), and Mac OS Extended (HFS+). See the ta- ble, below, for more information. Use NTFS if... ...you will be using the drive only with Windows 2000, Windows XP or Windows Vista (performance will gener- ally be greater when compared to FAT 32). This file system is compatible in read only mode with Mac OS 10.3 and higher. Use HFS+ if... ...you will be using the drive on Macs only; performance will generally be greater when compared to FAT 32. This file system is NOT compatible with Windows OS. Use FAT 32 (MS-DOS) if... ...you will be using your drive with both Windows and Mac 10.3 or sharing the drive between Windows 2000 and Windows XP or Windows Vista. Maximum single file size is 4GB. 3. Optional Formatting & Partitioning
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LaCie hard disk MAX • DESIGN BY NEIL POULTON Formatting & Partitioning User Manual page 14 3.1. Windows Users The process of formatting a drive on a computer running Win- dows 2000, Windows XP or Windows Vista consists of two steps: (1) installing a signature on the drive, and (2) formatting the drive. These steps will erase anything that is on the disk. CAUTION: Following these steps will erase everything from the your hard drive. If you have information that you want to protect or continue to use, back up this information before per- forming these steps. 1. Connect the drive to the computer via the interface port. 2. Right-click My Computer and select Manage. 3. From the “Computer Management” window, select Disk Management (located below the Storage group). See Fig. 3.1-A. 4. If the “Initialize and Convert Disk Wizard” window appears, click Cancel. 5. Windows will list the Hard Disks that are installed on the system. Locate the drive that is represented by the icon. Right-click the icon and select Initialize. 6. In the box to the right that says Unallocated, right-click and select New Partition… 7. On the first page of the “New Partition Wizard,” click Next. See Fig. 3.1-A. continued on next page... Figure 3.1-A Figure 3.1-B
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LaCie hard disk MAX • DESIGN BY NEIL POULTON Formatting & Partitioning User Manual page 15 8. Click Next. 9. Click Next. 10. Click Next. 11. Click Next. 12. On the Format Partition window, select Quick Format. Click Next. 13. Click Finish to begin the formatting process. 14. Windows Disk Management will format and partition the disk according to your settings (Fig. 3.1-D.), and your drive will appear in My Computer, ready to use. Figure 3.1-C Figure 3.1-D
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LaCie hard disk MAX • DESIGN BY NEIL POULTON Formatting & Partitioning User Manual page 16 3.2. Mac Users CAUTION: Following these steps will erase everything from the your hard drive. If you have information that you want to protect or continue to use, back up this information before per- forming these steps. 1. Connect the drive to the computer and turn on the drive. 2. Select Utilities from the Go menu in the Finder menu bar. 3. In the Utilities folder, double-click Disk Utility. 4. The Disk Utility window will open. Select the volume labeled LaCie hard disk MAX from the list of available hard disks on the left side of the window. 5. Select the Partition tab. 6. From the Volume Scheme: menu, choose the number of partitions you want to divide the drive into (Mac OS X gives you the option of dividing the drive into at most 16 partitions). You can adjust the size of each partition using the slide bar between the partitions in the Volume Scheme: area. 7. In the Volume Information section, enter a name for each volume (partition), choose the volume format. 8. Once you have finalized the volume options, click Partition. Click Partition again when the alert message appears to continue. 9. Mac Disk Utility will format and partition the disk according to your settings, and your drive will be ready to use. Figure 3.2
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LaCie hard disk MAX • DESIGN BY NEIL POULTON Interface & Data Transfer Information User Manual page 17 4. Interface & Data Transfer Information 4.1. USB 2.0 Connection USB is a serial input/output technology for connecting peripheral devices to a computer or to each other. Hi-Speed USB 2.0 is the latest implementation of this standard, and it provides the neces- sary bandwidth and data transfer rates to support high speed devices such as hard disks, CD/DVD drives and digital cameras. USB cables Your LaCie drive is shipped with a Hi-Speed USB cable to ensure maximum data transfer performance when connected to a Hi- Speed USB 2.0 port. The cable will also work when connected to a USB 1.1 port, but drive performance will be limited to USB 1.1 transfer rates. USB Cable Ends
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LaCie hard disk MAX • DESIGN BY NEIL POULTON Interface & Data Transfer Information User Manual page 18 4.2. Data Transfers A data transfer is the flow of data that accomplishes a task, usu- ally related to moving data from storage to computer RAM or between storage devices. During data transfers, it’s best to wait before launching other applications on the same USB 2.0 port. Anomalies may arise with computers that have USB 2.0 control- lers that do not conform to OHCI (Open Host Controller Inter- face) standards. In any other configurations, we cannot ensure 100% correct operation. If you experience hanging problems, proceed as follows: 1. Make sure that the USB cable is connected tightly and se- curely on both ends of the cable, from the drive to the com- puter. 2. Check that the power supply and ground connection are seated properly. 3. Disconnect your computer’s USB cable. Wait 30 seconds. Reconnect. 4.3. Installing New Firmware LaCie may periodically offer firmware updates for the hard disk MAX. Visit LaCie’s Web site, www.lacie.com, for the latest firm- ware update. For the procedure, please contact LaCie technical support. TECHNICAL NOTE: Controller - A controller is a component or an electronic card (referred to in this case as a “controller card”) that enables a computer to communicate with or man- age certain peripherals. An external controller is an expansion card which fills one of the free slots (i.e. PCI or PCMCIA) inside your PC and which enables a peripheral (ex. CD-R/RW drive, scanner or printer) to be connected to the computer. If your computer is not equipped with a USB controller card, you can purchase an external controller through LaCie. Contact your LaCie reseller or LaCie Technical Support (section 7. Contact- ing Customer Support) for more information.
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LaCie hard disk MAX • DESIGN BY NEIL POULTON RAID User Manual page 19 5. RAID This section will help you decide which RAID mode is right for your application. For instructions on how to adjust the RAID mode, refer to section 5.3. Changing the RAID Mode. TECHNICAL NOTE: Capacity varies depending upon RAID mode. BIG (RAID 0) = total accessible capacity Safe 100 (RAID 1) = 50% capacity 5.1. BIG (RAID 0) BIG (also called RAID 0 or “Spanning” in some LaCie devices), allows for the fastest data transmission and capacity of the differ- ent RAID settings. Requiring at least 2 drives, RAID 0 stripes data onto each disk. The available capacities of each disk are added together so that one logical volume mounts on the computer. If one physical disk in the array fails, the data of all disks be- comes inaccessible because parts of the data have been written to all disks. IMPORTANT INFO: In BIG mode, if one physical disk fails, the data of both disks become inaccessible. Applications RAID 0 is ideal for users who need maximum speed and capacity. Video editors working with very large files may use RAID 0 when editing multiple streams of video for optimal playback performance. A RAID 0 array is more suited for actively working with files (editing video, for example) and should not be used as a single storage backup solution or on mission critical systems. A1 B1 C1 D1 A2 B2 C2 D2 A3 B3 C3 D3 A4 B4 C4 D4 RAID 0 Disk 1 Disk 2 Disk 3 Disk 4 Fig. 5.1
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LaCie hard disk MAX • DESIGN BY NEIL POULTON RAID User Manual page 20 5.2. SAFE 100 (RAID 1) SAFE mode (also referred to as RAID 1) is a secure RAID mode that requires at least 2 drives and works with pairs of drives. One logical volume mounts on the computer and the combined available capacity of both drives is limited to the capacity of the lowest-capacity disk. If one physical disk fails, the data is available immediately on the second disk. No data is lost if one disk fails. Applications RAID 1 provides maximum data safety in the event of a single disk failure, but because data is written twice, per- formance is reduced slightly when writing. RAID 1 is a good choice when safety is more important than speed. RAID 1 A1 B1 C1 D1 E1 A1 B1 C1 D1 E1 Fig. 5.2
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LaCie hard disk MAX • DESIGN BY NEIL POULTON RAID User Manual page 21 5.3. Changing the RAID Mode Before you change the RAID mode of the LaCie hard disk MAX, familiarize yourself with the drive’s RAID modes. See section 5. RAID. CAUTION: Changing configuration modes destroys data stored on the hard disk MAX. Back up data before following these steps. Before changing the RAID mode, be sure to copy the User Manual to your computer. If for any reason you lose your User Manual, you can download it from the the LaCie website: http://www.lacie.com/support/ CAUTION : Disks must be inserted correctly in the hard disk MAX before configuration can be changed. LaCie recom- mends limiting contact with the disk drives as much as possible. To change the RAID mode: 1. Unmount or safely remove the hard disk MAX volumes from your computer and turn off the hard disk MAX. It is impor- tant to allow the disks to cool before touching them. 2. Insert a small, flat-blade screwdriver into the groove on the switch and move the screwdriver up or down to select a dif- ferent mode. 3. Turn on the hard disk MAX. 4. Reformat the disks (refer to section 3. Optional Formatting & Partitioning for details). IMPORTANT INFO: You must partition the disk drives after changing the storage policy configuration. See section 3. Op- tional Formatting & Partitioning. CAUTION: Your LaCie hard disk MAX comes preconfigured in BIG (RAID 0) mode. BIG mode allows access to the whole stor- age capacity but does not provide any security. If a drive fails, all data will be lost. If you are concerned about data security, LaCie highly recommends a Safe 100 (RAID 1) configuration. See section 5. RAID. Fig. 5.3
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LaCie hard disk MAX • DESIGN BY NEIL POULTON RAID User Manual page 22 5.4. Partitioning the Disks You must partition the drives after changing the hard disk MAX configuration mode (SAFE or BIG). During this process, you will format the drives. For more information about file system for- mats, see section 3.4.1. File System Formats. IMPORTANT INFO: The disks shipped with the hard disk MAX are formatted HFS+. To use the drives with Mac operat- ing systems or for cross-platform use between Mac and PC, the drives must be reformatted. For more information, see section 3.4.1. File System Formats. 5.4.1. Windows Users IMPORTANT INFO: Do not partition the virtual disk that ini- tially mounts on your OS. This example illustrates the BIG storage policy, which optimizes the LaCie hard disk MAX for capacity. 1. Right click the My Computer icon on your desktop and select Manage from the pop-up window (Fig. 5.4.1-A). 2. Select Disk Management under Storage to open the Win- dows Disk Manager (Fig. 5.4.1-B). continued on the next page... Fig. 5.4.1-A Fig. 5.4.1-B
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LaCie hard disk MAX • DESIGN BY NEIL POULTON RAID User Manual page 23 3. Right click the configured disk’s unallocated space and select New Partition. If the New Partition option is not available, select the disk and initialize it first (Fig. 5.4.1-C). TECHNICAL NOTE: Disk installation for a RAID 1 array can take more than 60 seconds. During initialization, the rear and front LED will turn red for a few seconds and will change to blue when the process has completed. Fig. 5.4.1-C Fig. 5.4.1-D Fig. 5.4.1-E 4. Click Next to start the Partition Wizard (Fig. 5.4.1-D). 5. Select the Primary or Extended option and click Next (Fig. 5.4.1-E).
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LaCie hard disk MAX • DESIGN BY NEIL POULTON RAID User Manual page 24 6. Specify the partition size. By default, the partition occupies the entire volume. Click Next (Fig. 5.4.1-F). 7. Assign a drive letter or mount path and click Next (Fig. 5.4.1- G). 8. Name and format the partition and click Next (Fig. 5.4.1-H). 9. Review the settings and click Finish to create the logical parti- Fig. 5.4.1-F Fig. 5.4.1-G Fig. 5.4.1-H
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LaCie hard disk MAX • DESIGN BY NEIL POULTON RAID User Manual page 26 5.4.2. Mac Users IMPORTANT INFO: Do not partition the virtual disk that ini- tially mounts on your OS. This example illustrates the BIG RAID mode, which optimizes the LaCie hard disk MAX for capacity. 1. Launch Disk Utility from the Applications / Utilities folder (Fig. 5.4.2-A). 2. Select a configured disk and click the Partition tab (A, Fig. 5.4.2-B). 3. Select 1 Partition from the Volume Scheme drop-down list (B, Fig. 5.4.2-B). 4. Enter a name for the volume in the Name field (C, Fig. 5.4.2- B). 5. Select Mac OS Extended (journaled) from the Format drop-down list (D, Fig. 5.4.2-B). 6. Specify the size of the partition in the Size field (E, Fig. 5.4.2- B). TECHNICAL NOTE: The size of the partitions can only be changed if multiple partitions have been created. 7. Click the Partition button (F, Fig. 5.4.2-B). 8. Click Partition to acknowledge the warning (Fig. 5.4.2-C). Disk Utility mounts the created partition and represents it with an icon on the desktop. The icon is labeled with the partition name. Fig. 5.4.2-A Fig. 5.4.2-B Fig. 5.4.2-C A B C D E F
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LaCie hard disk MAX • DESIGN BY NEIL POULTON RAID User Manual page 27 5.5. Removing and Installing Drives In the event that an individual hard disk fails in the LaCie hard disk MAX, please contact your LaCie reseller or LaCie Customer Support. If the product is still under warranty, send the Hard Disk MAX to our technical support. If it is no longer under warranty, you can open up the casing and install a new drive. However, replace a defective hard drive only with a new drive provided by LaCie. For drive removal and replacement process, please follow the steps below. CAUTION: After continuous use of the LaCie hard disk MAX, drives may be hot. Use caution when removing. IMPORTANT NOTE: LaCie recommends that replacement drives have the same capacity and be from the same manufac- turer as the drive they are replacing. To Remove a Drive: 1. Identify the failed disks by noting which drive’s LED has turned red. 2. Turn off and unplug the LaCie hard disk MAX. 3. Open the casing and remove the failed drive (Fig. 5.5-A). To Install a Drive: 1. Turn off and unplug the LaCie hard disk MAX. 2. Carefully insert the drive tray into the empty drive bay (Fig. 5.5-B). TECHNICAL NOTE: Data are still accessible during a RAID 1 rebuild. The hard disk MAX can be disconnected from the work- station during the rebuild; only the power must be connected. This process can take up to 9 hours. Fig. 5.5-A Fig. 5.5-B
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LaCie hard disk MAX • DESIGN BY NEIL POULTON Troubleshooting User Manual page 28 6. Troubleshooting In the event that your LaCie hard disk MAX is not working cor- rectly, please refer to the following checklist to find out where the problem is coming from. If you have gone through all of the points on the checklist and your drive is still not working correctly, please have a look at the FAQs that are regularly published on our Web site – www.lacie.com. One of these FAQs may provide an answer to your specific question. You can also visit the drivers pages, where the most recent software updates will be available. If you need further assistance, please contact your LaCie reseller or LaCie Technical Support (see section 7. Contacting Customer Support for details). 6.1. Manual Updates LaCie is constantly striving to give you the most up-to-date, com- prehensive user manuals available on themarket. It is our goal to provide you with a friendly, easy-touse format that will help you quickly install and utilize the many functions of your new device. If your manual does not reflect the configura- tions of the product that you purchased, please check our Web site for the most current version available. www.lacie.com 6.2. Fan The hard disk MAX’s system fan does not run continuously; it is activated at certain temperatures. If the fan is not running, verify that the power connections are active and that the hard disk MAX is on. If the fan does not come on even after continuous use, please contact your LaCie Reseller.
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LaCie hard disk MAX • DESIGN BY NEIL POULTON Troubleshooting User Manual page 29 6.3. LED Indicators The LaCie hard disk MAX has three LED indicators – a cool blue strip on the front of the drive and two on the back (one for each drive) which indicate the current state of the hard disk MAX or problems it may be experiencing. In normal use: ✦ ✦ Front LED strip is solid blue. ✦ ✦ Rear LEDs are solid blue when the hard disk MAX is inactive and blinking during drive activity. If the front LED strip turns red: ✦ ✦ The fan may be malfunctioning. ✦ ✦ A drive may be improperly inserted. • • Look at the drive LEDs on the back. • • If one of the drive LEDs is blinking red and blue, make sure the drive is properly inserted. Follow the steps in sec- tion 5.5. Removing and Installing Drives to remove and re-insert the drive. • • If the drive LED continues to blink red and blue after it has been re-inserted, the drive may be defective. Contact La- Cie Customer Support (section 7. Contacting Customer Support). ✦ ✦ In RAID 1 mode (SAFE 100) a data rebuild may be in prog- ress. • • Look at the drive LEDs on the back. • • If a data rebuild is in progress, the drive being rebuilt will blink red and the drive being read will blink blue. • • After the rebuild, the rebuilt drive will blink blue rapidly while the hard disk MAX checks the rebuild. ✦ ✦ One of the drives may have failed. • • Contact LaCie Customer Support (section 7. Contacting Customer Support). ✦ ✦ RAID is not functioning or the hard disk MAX cannot deter- mine the RAID setting. • • Contact LaCie Customer Support (section 7. Contacting Customer Support).
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LaCie hard disk MAX • DESIGN BY NEIL POULTON Troubleshooting User Manual page 30 6.4. LaCie hard disk MAX Host Connection Problem Question to Ask The LaCie hard disk MAX is not recognized when USB is plugged in. Verify the System LED status to confirm power. Verify HBA BIOS recognizes empty hard disk MAX. Turn off PCI bus power save mode in the host BIOS. Verify the USB connection and try a different USB cable. Connect to a different USB port. Operating system does not recognize LaCie virtual drives. Verify HBA BIOS recognizes empty LaCie hard disk MAX. Before reconfiguring the mode of operation, use the operating system’s Disk Manager to delete partitions on the volume. Ensure the HBA driver is current. Troubleshoot driver: ✦ ✦ Verify driver active status. For Windows, the Device Manager should show the SCSI icon next to the HBA. For Mac OS X, the Disk Utility should show a SCSI Connection ID for the virtual disks on the physical hard disk drives. Error mes- sages during the driver installation would have indicated issues. ✦ ✦ Resolve resource conflicts (IRQ, DMA, or I/O). Verify port multiplier (PM) support in the HBA.
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LaCie hard disk MAX • DESIGN BY NEIL POULTON Contacting Customer Support User Manual page 31 Before You Contact Technical Support Read the User Manual and review the Troubleshooting section. Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of the cables are correctly and firmly attached. If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can’t get your LaCie drive to work properly, contact us via the contacts on the following page. Before contacting us, make sure that you are in front of your computer and that you have the following information on hand: Information Where to Find Information LaCie hard disk MAX serial number Located on a sticker at the back of drive or on the original packaging LaCie hard disk MAX file format Mac users: Select the hard drive icon and press Command + I, or press the Control key and choose Get Info. Windows users: Right click the hard drive icon and select Properties. Macintosh/PC model Mac users: Click on the Apple icon in the menu bar and select About this Mac. Windows users: Right click My Computer and select Properties > General. Operating system version Processor speed Computer memory The brands and models of other internal and external peripherals installed on my computer Mac users: Click on the Apple icon in the finder bar and select About this Mac. Select More Info... The Apple System Profiler will launch and will list your internal and external peripherals. Windows users: Right click My Computer and select Properties > Hardware. 7. Contacting Customer Support
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LaCie hard disk MAX • DESIGN BY NEIL POULTON Contacting Customer Support User Manual page 32 7.1. LaCie Technical Support Contacts LaCie Asia, Singapore, and Hong Kong Contact us at: http://www.lacie.com/asia/contact/ LaCie Australia Contact us at: http://www.lacie.com/au/contact/ LaCie Belgium Contact us at: http://www.lacie.com/be/contact/ (Français) LaCie Canada Contact us at: http://www.lacie.com/caen/contact/ (English) LaCie Denmark Contact us at: http://www.lacie.com/dk/contact LaCie Finland Contact us at: http://www.lacie.com/fi/contact/ LaCie France Contact us at: http://www.lacie.com/fr/contact/ LaCie Germany Contact us at: http://www.lacie.com/de/contact/ LaCie Italy Contact us at: http://www.lacie.com/it/contact/ LaCie Japan Contact us at: http://www.lacie.com/jp/contact/ LaCie Netherlands Contact us at: http://www.lacie.com/nl/contact/ LaCie Norway Contact us at: http://www.lacie.com/no/contact/ LaCie Spain Contact us at: http://www.lacie.com/es/contact/ LaCie Sweden Contact us at: http://www.lacie.com/se/contact LaCie Switzerland Contact us at: http://www.lacie.com/chfr/contact/ (Français) LaCie United Kingdom Contact us at: http://www.lacie.com/uk/contact/ LaCie Ireland Contact us at: http://www.lacie.com/ie/contact/ LaCie USA Contact us at: http://www.lacie.com/contact/ LaCie International Contact us at: http://www.lacie.com/intl/contact/
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LaCie hard disk MAX • DESIGN BY NEIL POULTON Warranty Information User Manual page 33 LaCie warrants your drive against any defect in material and workmanship, under normal use, for the period designated on your warranty certificate. In the event this product is found to be defective within the warranty period, LaCie will, at its option, repair or replace the defective drive. This warranty is void if: ✦ ✦ The drive was operated/stored in abnormal use or mainte- nance conditions; ✦ ✦ The drive is repaired, modified or altered, unless such re- pair, modification or alteration is expressly authorized in writing by LaCie; ✦ ✦ The drive was subjected to abuse, neglect, lightning strike, electrical fault, excessive tampering, improper packaging or accident; ✦ ✦ The drive was installed improperly; ✦ ✦ The serial number of the drive is defaced or missing; ✦ ✦ The broken part is a replacement part such as a pickup tray, etc. ✦ ✦ The tamper seal on the drive casing is broken. LaCie and its suppliers accept no liability for any loss of data during the use of this device, or for any of the problems caused as a result. LaCie will not, under any circumstances, be liable for direct, spe- cial or consequential damages such as, but not limited to, dam- age or loss of property or equipment, loss of profits or revenues, cost of replacement goods, or expense or inconvenience caused by service interruptions. Any loss, corruption or destruction of data while using a LaCie drive is the sole responsibility of the user, and under no circum- stances will LaCie be held liable for the recovery or restoration of this data. Under no circumstances will any person be entitled to any sum greater than the purchase price paid for the drive. To obtain warranty service, call LaCie Technical Support. You will be asked to provide your LaCie product’s serial number, and you may be asked to furnish proof of purchase to confirm that the drive is still under warranty. All drives returned to LaCie must be securely packaged in their original box and shipped with postage prepaid. IMPORTANT INFO: Register online for free technical support: www.lacie.com/register 8. Warranty Information

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