4big Quadra Enterprise

LaCie 4big Quadra Enterprise manual

4big Quadra Enterprise

User manual for the LaCie 4big Quadra Enterprise in English. This PDF manual has 31 pages.

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LaCie 4big Quadra Enterprise Class • Design by Neil Poulton Table of Contents User Manual page 1 Table of Contents 1. Introduction. .................................................................................................................. 4 1.1. Minimum System Requirements.......................................................................................................... 5 1.2. Box Content..................................................................................................................................... 6 1.3. Views of the Drive............................................................................................................................. 7 1.4. Cables and Connectors. .................................................................................................................... 9 1.4.1. USB 2.0................................................................................................................................. 9 1.4.2. FireWire................................................................................................................................. 9 1.4.3. eSATA.................................................................................................................................. 10 2. Setting Up Your LaCie 4big......................................................................................... 11 2.1. Connect the Interface Cable............................................................................................................ 12 2.2. Turn On the 4big. ........................................................................................................................... 13 3. RAID. ........................................................................................................................... 14 3.1. About RAID Modes......................................................................................................................... 14 3.1.1. RAID 0................................................................................................................................. 14 3.1.2. RAID 10............................................................................................................................... 15 3.1.3. Concatenation...................................................................................................................... 15 3.1.4. RAID 3 and RAID 3+Spare.................................................................................................... 16 3.1.5. RAID 5 and RAID 5+Spare.................................................................................................... 17 3.2. Changing the RAID Mode. ............................................................................................................... 18 3.3. Removing and Installing Drives. ........................................................................................................ 19 3.4. Formatting and Partitioning. ............................................................................................................. 20 3.4.1. File System Formats............................................................................................................... 20 3.4.2. Windows Users..................................................................................................................... 22 3.4.3. Mac Users............................................................................................................................ 24 4. Troubleshooting.......................................................................................................... 25 4.1. LED Status Indicators....................................................................................................................... 26 4.2. Other Troubleshooting Topics.......................................................................................................... 28 4.3. Installing New Firmware ................................................................................................................. 28 5. Contacting Customer Support. ..................................................................................... 29 5.1. LaCie Technical Support Contacts.................................................................................................... 30 6. Warranty Information. ................................................................................................. 31
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LaCie 4big Quadra Enterprise Class • Design by Neil Poulton Foreword User Manual page 2 Copyrights Copyright © 2009 LaCie. All rights reserved. No part of this publication may be repro- duced, stored in a retrieval system, or trans- mitted in any form or by any means, elec- tronic, mechanical, photocopying, recording or otherwise, without the prior written consent of LaCie. Trademarks Apple, Mac, and Macintosh are registered trademarks of Apple Inc. Microsoft, Windows 98, Windows 98 SE, Windows 2000, Win- dows Millennium Edition, Windows XP, Win- dows Vista, and Windows 7 are registered trademarks of Microsoft Corporation. Other trademarks mentioned in this manual are the property of their respective owners. Changes The material in this document is for infor- mation only and subject to change without notice. While reasonable efforts have been made in the preparation of this document to assure its accuracy, LaCie assumes no liabil- ity resulting from errors or omissions in this document, or from the use of the information contained herein. LaCie reserves the right to make changes or revisions in the product de- sign or the product manual without reserva- tion and without obligation to notify any per- son of such revisions and changes. Canada Compliance Statement This Class B digital apparatus meets all re- quirements of the Canadian Interference- Causing Equipment Regulations. Japan Compliance Statement This is a Class B product based on the stan- dard of the Voluntary Control Council for Interference from Information Technology Equipment (VCCI). If this is used near a radio or television receiver in a domestic environ- ment, it may cause radio interference. Install and use the equipment according to the in- struction manual. FCC Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions: ✦ ✦ The devices may not cause harmful in- terference ✦ ✦ The devices must accept any interfer- ence received, including interference that may cause undesired operation. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to pro- vide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio com- munications. However, there is no guarantee that interference will not occur in a particu- lar installation. If this equipment does cause harmful interference to radio or television re- ception, which can be determined by turning the equipment off and on, the user is encour- aged to try and correct the interference by one or more of the following measures: ✦ ✦ Reorient or relocate the receiving an- tenna. ✦ ✦ Increase the separation between the equipment and receiver. ✦ ✦ Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. ✦ ✦ Consult the dealer or an experienced radio/TV technician for help. Modifications to this product not authorized by LaCie could void the FCC & Industry Can- ada regulations and negate your authority to operate the product. Manufacturer’s Declara- tion for CE Certification We, LaCie, solemnly declare that this prod- uct conforms to the following European standards: Class B EN60950, EN55022, EN55024, EN61000-3-2: 2000, EN61000- 3-3: 2001 With reference to the following conditions: 73/23/EEC Low Voltage Directive; 89/336/ EEC EMC Directive This symbol on the product or on its packaging indicates that this product must not be dis- posed of with your other house- hold waste. Instead, it is your responsibility to dispose of your waste equip- ment by handing it over to a designed collec- tion point for the recycling of waste electrical and electronic equipment. The separate col- lection and recycling of your waste equip- ment at the time of disposal will help to con- serve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more infor- mation about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service, or the shop where you pur- chased the product. CAUTION: Modifications not authorized by the manufacturer may void the user’s author- ity to operate this device. CAUTION: A shielded-type power cord is required in order to meet FCC emission limits and also to prevent interference to the nearby radio and television reception. It is essential that only the supplied power cord be used. Tested to comply with FCC standards for home or office use LaCie 4big Quadra Enterprise Class
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LaCie 4big Quadra Enterprise Class • Design by Neil Poulton Foreword User Manual page 3 Health and Safety Precautions ✦ ✦ Only qualified persons are authorized to carry out maintenance on this de- vice. ✦ ✦ Read this User Manual carefully and follow the correct procedure when set- ting up the device. ✦ ✦ Do not open a disk drive or attempt to disassemble or modify it. Never insert any metallic object into the drive to avoid any risk of electrical shock, fire, short-circuiting or dangerous emis- sions. The disk drives shipped with your LaCie 4big contain no user-serviceable parts. If it appears to be malfunction- ing, have it inspected by a qualified LaCie Technical Support representa- tive. ✦ ✦ Never expose your device to rain, or use it near water, or in damp or wet conditions. Never place objects con- taining liquids on the LaCie 4big, as they may spill into its openings. Doing so increases the risk of electrical shock, short-circuiting, fire or personal injury. ✦ ✦ Make sure that the computer and LaC- ie 4big are electrically grounded. If the devices are not grounded, there is an increased risk of electrical shock. General Use Precautions ✦ ✦ Power requirements 100-240 V~, 1.44 A, 50-60 Hz, (supply voltage fluc- tuations not exceeding ± 10% of the nominal and transient over-voltages according to over-voltage category II). ✦ ✦ Do not expose the LaCie 4big to tem- peratures outside the range of 5° C to 35° C (41° F to 95° F); or to opera- tional humidity beyond 5-80%, non- condensing, or non-operating humidity beyond 10-90%, non-condensing. Do- ing so may damage the LaCie 4big or disfigure its casing. Avoid placing your LaCie 4big near a source of heat or exposing it to sunlight (even through a window). Inversely, placing your LaCie 4big in an environment that is too cold may damage the unit. ✦ ✦ Rated cooling for altitudes up to 2000 meters. ✦ ✦ Always unplug the LaCie 4big from the electrical outlet if there is a risk of light- ning or if it will be unused for an ex- tended period of time. Otherwise, there is an increased risk of electrical shock, short-circuiting or fire. ✦ ✦ Use only the power supply shipped with the device. ✦ ✦ Do not use the LaCie 4big near other electrical appliances such as televi- sions, radios or speakers. Doing so may cause interference which will ad- versely affect the operation of the other products. ✦ ✦ Do not place the LaCie 4big near sources of magnetic interference, such as computer displays, televisions or speakers. ✦ ✦ Magnetic interference can affect the operation and stability of your LaCie 4big. ✦ ✦ Never use excessive force on your LaCie 4big. If you detect a problem, consult the Troubleshooting section in this manual. ✦ ✦ Protect your LaCie 4big from excessive exposure to dust during use or storage. Dust can build up inside the device, increasing the risk of damage or mal- function. ✦ ✦ Never use benzene, paint thinners, de- tergent or other chemical products to clean the outside of the LaCie 4big. Such products will disfigure and discol- or the casing. Instead, use a soft, dry cloth to wipe the device. ✦ ✦ Please replace defective hard drives only with a new drive provided by La- Cie. For drive removal process, see section 3.3. Removing and Installing Drives. IMPORTANT INFO: Any loss, corruption or destruction of data while using a LaCie drive is the sole responsibility of the user, and under no circumstances will LaCie be held liable for the recovery or restoration of this data. To help prevent the loss of your data, LaCie highly recommends that you keep TWO copies of your data; one copy on your external hard disk, for instance, and a second copy either on your internal hard disk, anoth- er external hard disk or some other form of removable storage media. If you would like more information on backup, please refer to our website. IMPORTANT INFO: 1TB (Terabyte) = 1,000GB. 1GB = 1000MB. 1MB = 1,000,000 Bytes. Total accessible capacity varies depending upon operating environ- ment (typically up to 10% less per TB). Ca- pacity and cache memory vary depending upon RAID mode.
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LaCie 4big Quadra Enterprise Class • Design by Neil Poulton Introduction User Manual page 4 1. Introduction The LaCie 4big Quadra Enterprise class is the ultimate RAID solu- tion, featuring seven flexible RAID modes for maximum security and performance. Its convenient 128-bit AES hardware encryption, eas- ily configured using the LaCie Desktop Manager, makes the 4big a secure vault for your data. Register your Enterprise Class product at www.lacie.com within 30 days of its purchase date to take advantage of LaCie Enterprise Class Service. For no additional cost, LaCie guarantees that your Enterprise Class product will receive the highest priority from our Technical Support team. Please note that the term of your warranty remains five years. Quick Links Click a topic: ✦ ✦ Setting Up Your LaCie 4big ✦ ✦ Changing the RAID mode ✦ ✦ Troubleshooting
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LaCie 4big Quadra Enterprise Class • Design by Neil Poulton Introduction User Manual page 5 1.1. Minimum System Requirements Operating System Interface Port Disk Space The latest versions of Microsoft Win- dows XP*, Windows Vista, or Windows 7 eSATA**, FireWire 400, FireWire 800, and/or USB 2.0 Minimum of 600MB recommended The latest versions of Apple OS 10.4.x, 10.5.x, or 10.6.x eSATA**, FireWire 400, FireWire 800, and/or USB 2.0 Minimum of 600MB recommended * Windows XP 32-bit will not recognize logical volumes with capac- ity greater than 2TB. For details, see section 3.4.1. File System Formats. **Most computers do not come from the factory with eSATA ports, so you may need to purchase a connection card (such as PCI or PCI- E) to be able to connect your LaCie 4big via the eSATA interface. LaCie offers a wide selection of connection cards. Visit the LaCie website at www.lacie.com/accessories.
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LaCie 4big Quadra Enterprise Class • Design by Neil Poulton Introduction User Manual page 6 © 2008 LaCie, all rights reserved. www.lacie.com 712490 Storage Utilities Version 1.0 LaCie User Manuals Utilities & Backup Software Quick Install Guide 4big quadra ENTERPRISE CLASS eSATA 3Gbits | FireWire 800 | FireWire 400 | Hi-Speed USB 2.0 Design by Neil Poulton SATA SATA 1.2. Box Content Your LaCie 4big package contains the system tower and an acces- sories box containing the items listed below. 1. LaCie 4big RAID system tower with four hot-swappable Enter- prise-Class hard drives 2. Hi-Speed USB 2.0 cable 3. FireWire 400 cable 4. FireWire 800 cable 5. eSATA cable 6. External power supply 7. LaCie Utilities CD-ROM 8. Quick Install Guide 9. 2-in-1 RAID mode change and drive removal tool IMPORTANT INFO: Please save your packaging. In the event that the drive should need to be repaired or serviced, it must be returned in its original packaging.
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LaCie 4big Quadra Enterprise Class • Design by Neil Poulton Introduction User Manual page 7 Fig. 01 1.3. Views of the Drive Front View The blue button on the front of the LaCie 4big serves as a LED drive status indicator and the LaCie Shortcut Button. See the LaCie Desktop Manager User Manual on the CD-ROM for more information. See troubleshooting section 4.1. LED Status Indicators for more in- formation.
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LaCie 4big Quadra Enterprise Class • Design by Neil Poulton Introduction User Manual page 8 Rear View 1. RAID selection switch 2. Power input connection 3. Hi-Speed USB 2.0 port 4. FireWire 800 ports 5. FireWire 400 port 6. eSATA 3Gb/s port 7. on/auto/off power switch 8. Drive tray handle 9. Drive lock 10. Drive status LED CAUTION: To avoid overheating, the LaCie 4big should be installed in a well-ventilated area and in such a way as to maintain sufficient airflow across the controller chips. Also ensure that the Ventilation Fan is not obstructed. Environmental Requirements: Temperature: 0 – 35° C (32 – 95° F) Operation Humidity: 20 – 80%, non-condensing Storage Humidity: 10 – 90%, non-condensing off on auto
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LaCie 4big Quadra Enterprise Class • Design by Neil Poulton Introduction User Manual page 9 1.4. Cables and Connectors 1.4.1. USB 2.0 USB is a serial input/output technology for connecting peripheral devices to a computer or to each other. Hi-Speed USB 2.0 is the latest implementation of this standard, and it provides the necessary bandwidth and data transfer rates to support high speed devices such as hard drives, CD/DVD drives and digital cameras. Included USB Cable Your LaCie drive is shipped with a Hi-Speed USB 2.0 cable, to en- sure maximum data transfer performance when connected to a Hi- Speed USB 2.0 port. The cable will also work when connected to a USB port, but drive performance will be limited to USB 1.1 transfer rates. 1.4.2. FireWire FireWire 400, also known as IEEE 1394, is a high-speed serial in- put/output technology for connecting peripheral devices to a com- puter or to each other, and FireWire 800 is the implementation of the new IEEE 1394b standard. FireWire 800 offers increased bandwidth and extended cabling dis- tance between devices. FireWire 800 is ideal for bandwidth-inten- sive applications, such as audio, video and graphics. Included FireWire Cables Your LaCie hard disk is shipped with a FireWire 400 cable and a FireWire 800 cable. Fig. 02 – USB Cable Ends Fig. 03 – FireWire 400 Cable Ends Fig. 04 – FireWire 800 Cable Ends Hi-Speed USB 2.0 Benefits ✦ ✦ Backwards compatibility: Hi-Speed USB 2.0 works with the original USB specifications. ✦ ✦ Hot-swappable: no need to shut down or restart your computer when adding or removing devices. FireWire Benefits ✦ ✦ Hot-pluggable: devices can be added and removed while the bus is active. ✦ ✦ Isochronous data delivery: no dropped frames – FireWire supports real-time data delivery. ✦ ✦ Flexible: up to 63 devices can be connected on a single bus.
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LaCie 4big Quadra Enterprise Class • Design by Neil Poulton Introduction User Manual page 10 1.4.3. eSATA Your LaCie 4big Quadra uses the latest in SATA technology, allow- ing interface (or bus) transfer rates of up to 3 Gb/s. SATA technol- ogy was originally developed to serve as an internal interface, de- livering improved performance to internal connections. Soon after, eSATA, or external SATA was developed, allowing for the use of shielded cables outside the PC. eSATA technology was developed to be rugged and durable. eS- ATA connectors do not have the “L” shaped design of other SATA connectors. In addition, the guide features are vertically offset and reduced in size to prevent the use of unshielded internal cables in external applications. Included eSATA Cable Your LaCie drive is shipped with an eSATA cable, to ensure maxi- mum data transfer performance when connected to a eSATA port. eSATA Benefits ✦ ✦ eSATA interface can achieve up to 3 Gb/s transfer rate. ✦ ✦ Plug orientation – An extrusion on the outside of the connector helps guide and align the connector during insertion. ✦ ✦ Hot-plug support – eSATA enables adding and remov- ing a drive without having to power down the system or reboot. S-ATA S-ATA Fig. 05 – eSATA Cable Ends
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LaCie 4big Quadra Enterprise Class • Design by Neil Poulton Setup User Manual page 11 This section covers the installation and configuration of your LaCie 4big Enterprise Class. Follow the steps below to power on and con- figure your LaCie 4big: TECHNICAL NOTE: The LaCie 4big Quadra Enterprise comes with no encryption configured. If you want to set up encryption, install the LaCie Desktop Manager and refer that application’s user manual. IMPORTANT INFO: LaCie Enterprise Class encryption offers a very high level of protection for your most important data. Due to the strength of the encryption, data recovery will not be possible in the unlikely event of disk or part failure. 2. Setting Up Your LaCie 4big Step 1 – Connect the Interface Cable (section 2.1) Step 2 – Turn On the 4big (section 2.2) Step 3 – Configuring RAID (section 3)
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LaCie 4big Quadra Enterprise Class • Design by Neil Poulton Setup User Manual page 12 2.1. Connect the Interface Cable 1. Plug one end of the interface cable (USB, FireWire or eSATA) into the corresponding port on your host computer. 2. Connect the other end of the cable to the matching port on the 4big. TECHNICAL NOTE: If two interfaces are connected at the same time, the first one connected remains active and the second will not work. off on auto USB 2.0 FireWire 400 FireWire 800 eSATA
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LaCie 4big Quadra Enterprise Class • Design by Neil Poulton Setup User Manual page 13 2.2. Turn On the 4big The power supply kit is composed of two cables: one cable (A) con- nects to the LaCie drive; and the other cable (B) connects to a power outlet, such as a wall outlet or a surge protector (Fig. 06). 1. Connect cable A to the 4big. 2. Connect cable B to the power supply brick (C). 3. Connect cable B to a surge protector or wall outlet. 4. Turn on the drive by moving the power switch on the back of the drive to the “on” position. The 4big system may take up to 30 seconds to boot up. CAUTION: Only use the AC adapter supplied with your specific La- Cie device. Do not use a power supply from another LaCie device or another manufacturer. Using any other power cable or power supply may cause damage to the device and void your warranty. Always remove the AC adapter before transporting your LaCie drive. Failure to remove the adapter may result in damage to your drive and will void your warranty. TECHNICAL NOTE: You may use your LaCie drive when in a for- eign country thanks to its 100-240 Volt power supply. To be able to use this feature, you may need to purchase an appropriate adapter or cord. LaCie accepts no responsibility for any damage to the drive resulting from the use of an inappropriate adapter. Using an adapter other than one authorized by LaCie will void your warranty. off on auto Fig. 06 NOTE: Depending on your country, power outlet connections may be different from the one shown above.
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LaCie 4big Quadra Enterprise Class • Design by Neil Poulton RAID User Manual page 14 3. RAID 3.1. About RAID Modes This section will help you decide which RAID mode is right for your application. 3.1.1. RAID 0 RAID 0 (also called FAST mode in some LaCie devices), is the fast- est RAID mode. Requiring at least 2 drives, RAID 0 stripes data onto each disk (Fig. 07). The available capacities of each disk are added together so that one logical volume mounts on the computer. If one physical disk in the array fails, the data of all disks becomes inaccessible because parts of the data have been written to all disks. RAID Number RAID Mode Capacity Protection Speed 0 RAID 0 100% 1 RAID 10 50% 2 Concatenation 100% 3 RAID 3 75% 4 RAID 3+Spare 50% 5 RAID 5 75% 6 RAID 5+Spare 50% 7 N/A (no RAID changes will take effect if 7 is selected) Applications RAID 0 is ideal for users who need maximum speed and capacity. Video editors working with very large files may use RAID 0 when editing multiple streams of video for optimal playback performance. A RAID 0 array is more suited for actively working with files (editing video, for example) and should not be used as a storage backup. A1 B1 C1 D1 A2 B2 C2 D2 A3 B3 C3 D3 A4 B4 C4 D4 RAID 0 Disk 1 Disk 2 Disk 3 Disk 4 Fig. 07 IMPORTANT INFO: Data recovery is not possible when using RAID 0.
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LaCie 4big Quadra Enterprise Class • Design by Neil Poulton RAID User Manual page 15 3.1.2. RAID 10 RAID 10 (also called RAID 1+0) is another RAID level that combines the attributes of other levels, specifically RAID 1 and RAID 0. It is a “mirror of stripes”, meaning that data is striped across two mirrored arrays. The Striping occurs between arrays and the mirroring occurs within the same array. See Fig. 08. In a RAID 10 array, one disk from each mirrored pair can fail with no data loss. However, the working disk in an array with a failed disk becomes a weak point for the entire array. If the second disk in a mirrored pair fails, the entire array is lost. 3.1.3. Concatenation When disks are concatenated, their capacities are combined and data is written to the primary disk in the array until is it full, and then to successive disks (Fig. 09). Concatenation provides no per- formance advantage or added measure of data safety. It is simply a method of combining more than one physical disk into one volume for greater overall capacity. Concatenation allows full use of the capacity of all disks in the array and most data can survive a disk failure. Only data on the failed disk and data that is partially written on the failed disk and an operative disk is lost. Offers the maximum possible capacity by combining the capacities of several drives into one large volume. RAID 1 RAID 1 RAID 0 A2 A4 A6 A8 RAID 10 A2 A6 A8 A4 A1 A3 A7 A5 A1 A3 A5 A7 Disk 1 Disk 2 Disk 3 Disk 4 Concatenation A B C D E F G H I J K L M N O P Disk 1 Disk 2 Disk 3 Disk 4 Fig. 08 Fig. 09 Applications RAID 10 provides good speeds because of RAID 0 striping, but cuts the available capacity of a device in half (assume all disks in the array have the same capacity).
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LaCie 4big Quadra Enterprise Class • Design by Neil Poulton RAID User Manual page 16 3.1.4. RAID 3 and RAID 3+Spare RAID 3 uses byte-level striping with a dedicated parity disk (Disk 4 in Fig. 10 and Fig. 11) so that one volume mounts on the computer. A RAID 3 array can tolerate a single disk failure without data loss. If one physical disk fails, the data from the failed disk can be rebuilt onto a replacement disk. If a second disk fails before data can be rebuilt to a replacement drive, all data in the array will be lost. In RAID 3+Spare, one disk in the array is left empty. If a drive in the array fails, the data from the failed disk is automatically rebuilt to the empty or “spare” disk (Fig. 11). Applications RAID 3 provides good data safety for environments where long, sequential files are being read, such as video files. Disk failure does not result in a service interruption because data is read from parity blocks. RAID 3 is useful for people who need performance and constant access to their data, like video editors. RAID 3 is not recommended for intensive use with nonsequential files because random read perfor- mance is hampered by the dedicated parity disk In RAID 3+Spare disk failure does not require immedi- ate attention because the system rebuilds itself using the hot spare, but the failed disk should be replaced as soon as possible. A1 A4 B1 B4 C1 C4 A2 A5 B2 B5 C2 C5 A3 A6 B3 B6 C3 C6 Ap(1-3) Ap(4-6) Bp(1-3) Bp(4-6) Cp(1-3) Cp(4-6) RAID 3 Disk 1 Disk 2 Disk 3 Disk 4 RAID 3+ Spare Disk 1 Disk 2 Disk 3 Disk 4 A1 A3 B1 B3 C1 C3 A2 A3 B2 B4 C2 C4 Ap(1-2) Ap(3-4) Bp(1-2) Bp(3-4) Cp(1-2) Cp(3-4) Spare Fig. 10 Fig. 11
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LaCie 4big Quadra Enterprise Class • Design by Neil Poulton RAID User Manual page 17 3.1.5. RAID 5 and RAID 5+Spare RAID 5 combines the striping of RAID 0 with data redundancy in an array with a minimum of three disks (Fig. 12). Data is striped across all disks and a parity block (P) for each data block is written on the same stripe. If one physical disk fails, the data from the failed disk can be rebuilt onto a replacement disk. No data is lost in the case of a single disk failure, but if a second disk fails before data can be rebuilt to a replacement drive, all data in the array will be lost. In RAID 5+Spare, one disk in the array is left empty. If a drive in the array fails, the data from the failed disk is automatically rebuilt to the empty or “spare” disk (Fig. 13). Applications RAID 5 combines data safety with efficient use of disk space. Disk failure does not result in a service interruption because data is read from parity blocks. RAID 5 is useful for people who need performance and constant access to their data, like video editors. In RAID 5+Spare disk failure does not require immedi- ate attention because the system rebuilds itself using the hot spare, but the failed disk should be replaced as soon as possible. RAID 5 Disk 1 Disk 2 Disk 3 Disk 4 Ap B3 C3 D3 A3 C2 D2 Bp A2 B2 D1 Cp A1 B1 C1 Dp RAID 5+Spare Disk 1 Disk 2 Disk 3 Disk 4 Spare A2 D2 C1 Bp A1 B1 D1 Cp C2 B2 Ap Dp Fig. 12 Fig. 13
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LaCie 4big Quadra Enterprise Class • Design by Neil Poulton RAID User Manual page 18 3.2. Changing the RAID Mode The 4big comes preconfigured in RAID 5 mode. Before you change the RAID mode of the LaCie 4big, familiarize yourself with the 4big’s RAID modes. See section 3.1. About RAID Modes. To change the RAID mode: 1. Unmount or safely remove the 4big Quadra volumes from your computer, disconnect the interface cable and switch off the 4big. 2. To enter RAID modification mode, turn ON the 4big (do not select “AUTO”) and simultaneously press the front LED button for 15 seconds. The front LED will blink blue and red. 3. Push the + or - buttons on the RAID mode selector until the desired RAID number appears (Fig. 14). NOTE: 0=RAID 0, 1=RAID 10, 2=Concatenation, 3=RAID 3, 4=RAID 3+Spare, 5=RAID 5, 6=RAID 5+Spare, 7=N/A. NOTE: Although the number 7 appears in the RAID selector, no RAID changes will take effect if 7 is selected. 4. Validate the mode by pushing the front LED button. The 4big will start. 5. Connect the 4big’s interface cable. The device is ready to be reformatted (see section 3.4. Formatting and Partitioning). IMPORTANT INFO: You must partition the disk drives after changing the storage policy configuration. See section 3.4. Format- ting and Partitioning. IMPORTANT INFO: Changing the RAID mode or encryption con- figuration destroys data stored on the LaCie 4big. If you have saved data on the drives, back it up before following these steps. IMPORTANT NOTE: If you have encrypted your 4big, changing the RAID mode will not change the encryption configuration (includ- ing login name and password) but will erase the encrypted data. off on auto off on auto Fig. 14
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LaCie 4big Quadra Enterprise Class • Design by Neil Poulton RAID User Manual page 19 3.3. Removing and Installing Drives In the event that an individual hard disk fails in the LaCie 4big En- terprise Class, please contact your LaCie reseller or LaCie Customer Support. Please replace a defective hard drive only with a new drive provided by LaCie. CAUTION: After continuous use of the LaCie 4big, drives may be hot. Use caution when removing. To Remove a Drive: 1. If the 4big is in RAID 0 or Concatenation mode, turn it off and unplug it. If the 4big is in RAID 10, 3, 3+, 5 or 5+ mode, you can leave it turned on and continue to step 2. 2. The drive tray may be locked. To unlock it, insert the round end of the provided 2-in-1 tool into the slot on the drive lock and turn the lock until the slot is vertical (Fig. 15). 3. Draw out the drive tray by inserting your finger into the space behind the drive tray handle and pulling to disengage the drive. 4. Grasp the drive tray handle and carefully extract the drive (Fig. 16). 5. Turn the drive on to continue using the remaining drives. To Install a Drive: 1. If the 4big is in RAID 0 or Concatenation mode, turn it off and unplug it. If the 4big is in RAID 10, 3, 3+, 5 or 5+ mode, you can leave it turned on and continue to step 2. 2. Carefully insert the drive tray into an empty drive bay. When the drive tray is most of the way in and you feel resistance, press the drive tray handle firmly until you feel the drive snap into place and the drive tray handle is flush with the back of the 4big. 3. Use the 2-in-1 tool to lock the drive lock. Turn the locks until the grooves are oriented vertically. The drives are locked when all locks are horizontal. TECHNICAL NOTE: Data are still accessible during a rebuild. In On and Auto mode, the 4big can be disconnected from the worksta- tion during the rebuild. In Auto mode, if the 4big is not connected or if the computer is off, the 4big will go into standby mode when the rebuild has completed. IMPORTANT INFO: Drive warranty will be void if you replace the defective drive with a drive not provided by LaCie. Drives purchased from LaCie are shipped pre-installed in drive trays with handles. IMPORTANT INFO: A replaced drive should not have a smaller capacity than the drive it is replacing. IMPORTANT INFO: Rebuilding a RAID array can take several hours. For example, re- building a 1TB RAID 3 array can take up to 6 hours. This time it takes to rebuild will be increased if you access the drives during the rebuild. LaCie does not recommend removing any drives during rebuild. off off Fig. 15 Fig. 16
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LaCie 4big Quadra Enterprise Class • Design by Neil Poulton RAID User Manual page 20 3.4. Formatting and Partitioning The 4big Quadra comes pre-formatted in HFS+ (optimized for Mac OS X). Please read the following information on file system formats for Windows and Mac operating systems to determine if you need to reformat the 4big’s disks. See sections 3.4.2 and 3.4.3 for format- ting instructions. 3.4.1. File System Formats Windows Users TECHNICAL NOTE: The LaCie 4big Quadra comes preformatted in HFS+ for optimum performance with Mac OS X. TECHNICAL NOTE: Windows XP 32-bit does not support volumes greater than 2TB. Windows XP x64, Windows Vista (32- and 64-bit versions), and Windows 7 (32- and 64-bit versions) do, but in order to create volumes bigger than 2TB from these operating systems, you must convert the disk to GPT file system. This process is outlined in 3.4.2. FAT 32: FAT is an acronym for File Allocation Table, which dates back to the beginnings of DOS programming. Originally, FAT was only 16 bits, but after the second release of Windows 95 it was upgraded to 32 bits, hence the name FAT 32. In theory, FAT 32 volume sizes can range from less than 1MB all the way to 2TB. It is the native file system of Win- dows 98 and Windows Me, and is supported by Windows 2000, Win- dows XP, Windows Vista, and Windows 7. When FAT 32 is used with Windows 2000, Windows XP, Windows Vista, and Windows 7 though, volume size is limited to 32GB (by the Windows partition utility, i.e. Disk Manager), and the individual file size is limited to 4GB. NTFS: This acronym stands for New Technology Filing System, and it is the native file system for Windows NT, Windows 2000, Windows XP, Windows Vista, and Windows 7. NTFS offers several features that are not available with FAT 32; i.e. file compression, encryption, permissions, and auditing, as well as the ability to mirror drives and RAID 5 capabilities. The minimum supported volume size for NTFS is 10MB, with a maximum of 2TB when initialized in MBR format or without a limit when initialized in GPT format, with no limit to file size. Volumes created in NTFS can only be directly accessed (not through shares) by Windows NT, Windows 2000, Windows XP, Windows Vista, and Windows 7 without resorting to help from third- party products. Windows File System Formats There are two possible file system format categories for Win- dows users: NTFS and FAT 32 (MS-DOS). See the table be- low for more information. Use NTFS if: ...you will be using the drive only with Windows XP, Windows Vista, and Windows 7 (performance will generally be greater when compared to FAT 32). This file system is compatible in read only mode with Mac OS 10.3 and higher. Use FAT32 if: ...you will be using your drive with both Windows and Mac OS 9.x or 10.x. Maximum single file size is 4GB.
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LaCie 4big Quadra Enterprise Class • Design by Neil Poulton RAID User Manual page 21 Mac OS X Users TECHNICAL NOTE: The LaCie 4big Quadra comes preformatted in HFS+ for optimum performance with Mac OS X. You may customize the drive by reformatting and/or partitioning the drive with separate file system formats. For optimal performance in Mac OS environments, format and partition the drive as one large Mac OS Extended volume. Mac OS Extended (HFS+): Mac OS Extended refers to the file sys- tem used by Mac OS X. HFS+ represents an optimization of the older HFS file system by using hard disk space more efficiently. With HFS+, you are no longer limited by block size. MS-DOS File System (FAT 32): This is the Microsoft file system, more typically known as FAT 32. This is the file system to use if you are go- ing to be using your LaCie Hard Drive between Macs and Windows operating systems. Mac File System Formats There are two possible file system format categories for Mac users: Mac OS Extended (HFS+) and FAT 32 (MS-DOS). See the table below for more information. Use HFS+ if: ...you will be using the drive on Macs only; performance will generally be greater when compared to FAT 32. This file system is NOT compatible with Windows OS. Use FAT32 if: ...you will be using your drive with both Windows and Mac OS 9.x or 10.x or sharing the drive between Windows 2000, XP, and 98 SE. Maximum single file size is 4GB.
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LaCie 4big Quadra Enterprise Class • Design by Neil Poulton RAID User Manual page 22 CAUTION: Following these steps will erase everything from the 4big, including encrypted data. If you have information that you want to protect or continue to use, back up this information before performing these steps. IMPORTANT NOTE: Formatting will not erase the encryption con- figuration. If you wish to format a 4big that has been encrypted, you will first need to unlock the device using the LaCie Desktop Man- ager, then follow the steps below. 3.4.2. Windows Users The process of formatting a drive on a computer running Windows XP or Windows Vista consists of two steps: (1) installing a signature on the drive, and (2) formatting the drive. These steps will erase anything that is on the disk. TECHNICAL NOTE: Windows XP 32-bit: These operating systems will not recognize vol- umes greater than 2TB in size. Windows XP x64, Windows Vista (32- and 64-bit versions), and Win- dows 7 (32- and 64-bit versions): These operating systems will recog- nize volumes greater than 2TB in size, but the disks must be converted to the GPT file system before partitions greater than 2TB can be cre- ated. 1. Connect the drive to the power source and to the computer via the interface port. 2. Right-click My Computer and select Manage. 3. From the “Computer Management” window, select Disk Man- agement (located below the Storage group). See Fig. 17 (screens may differ slightly depending on the system). 4. If the “Initialize and Convert Disk Wizard” window appears, click Cancel. 5. Windows will list the Hard Disks that are installed on the system. Locate the drive that is represented by the icon. Right-click the icon and select Initialize. 6. Windows XP x64, Windows Vista, and Windows 7 users only: Right-click the disk and click Convert to GPT. 7. In the box to the right that says Unallocated, right-click and select New Partition… 8. On the first page of the “New Partition Wizard,” click Next. See Fig. 18 (screens may differ slightly depending on the system). continued on next page... Fig. 17 Fig. 18
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LaCie 4big Quadra Enterprise Class • Design by Neil Poulton RAID User Manual page 23 9. Click Next. 10. Click Next. 11. Click Next. 12. Click Next. 13. On the Format Partition window, select Quick Format. Click Next (Fig. 19). 14. Click Finish to begin the formatting process. 15. Windows Disk Management will format and partition the disk according to your settings (Fig. 20), and your drive will appear in My Computer, ready to use. IMPORTANT INFO: Please refer to section 3.4.1. File System Formats, for a more detailed comparison of the various file system formats. Fig. 19 Fig. 20
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LaCie 4big Quadra Enterprise Class • Design by Neil Poulton RAID User Manual page 24 3.4.3. Mac Users CAUTION: Following these steps will erase everything from the 4big, including encrypted data. If you have information that you want to protect or continue to use, back up this information before performing these steps. 1. Connect the drive to the power source and to the computer via the interface port. 2. Select Utilities from the Go menu in the Finder menu bar. 3. In the Utilities folder, double-click Disk Utility. 4. The Disk Utility window will open (Fig. 21). Select the volume labeled LaCie Hard Disk from the list of available hard disks on the left side of the window. 5. Select the Partition tab. 6. From the Volume Scheme: menu, choose the number of parti- tions you want to divide the drive into (Mac OS X gives you the option of dividing the drive into at most 16 partitions). You can adjust the size of each partition using the slide bar between the partitions in the Volume Scheme: area. 7. In the Volume Information section, enter a name for each volume (partition), choose the volume format. 8. Once you have finalized the volume options, click Partition. Click Partition again when the alert message appears to con- tinue. 9. Mac Disk Utility will format and partition the disk according to your settings, and your drive will be ready to use. IMPORTANT INFO: Please refer to section 3.4.1. File System Formats, for a more detailed comparison of the various file system formats. IMPORTANT INFO: Apple recommends that unless you have a specific reason to use the UNIX File System (UFS), you should use the Mac OS Extended format because it provides a more familiar experience to Macintosh users. Fig. 21 IMPORTANT NOTE: Formatting will not erase the encryption con- figuration. If you wish to format a 4big that has been encrypted, you will first need to unlock the device using the LaCie Desktop Man- ager, then follow the steps below.
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LaCie 4big Quadra Enterprise Class • Design by Neil Poulton Troubleshooting User Manual page 25 4. Troubleshooting In the event that your LaCie 4big is not working correctly, please refer to the table on the following page to identify the status of your device. If you have gone through all of the points in the table and your drive is still not working correctly, please see the FAQs that are regularly published on our Web site – www.lacie.com. One of these FAQs may provide an answer to your specific question. You can also visit the drivers pages, where the most recent software updates will be available. If you need further assistance, please contact your LaCie reseller or LaCie Technical Support (see section 5. Contacting Customer Support for details). Manual Updates LaCie is constantly striving to give you the most up-to-date, comprehensive user manuals available on the market. It is our goal to provide you with a friendly, easy-to-use format that will help you quickly install and utilize the many functions of your new device. If your manual does not reflect the configurations of the product that you purchased, please check our Web site for the most current version available. www.lacie.com
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LaCie 4big Quadra Enterprise Class • Design by Neil Poulton Troubleshooting User Manual page 26 4.1. LED Status Indicators Use the 4big’s front and rear LEDs and the chart below as a reference to determine the status of your 4big: If the front LED is: And the rear LED is: And the RAID mode is: Then: Solid blue Blinking blue All The 4big is working properly, only active disks’ LEDs blink. Blinking blue Blinking blue All The 4big is starting up; front LED and LEDs of functional disks become solid blue when initialized. Dimming blue (5s)* Off All The 4big is in standby mode. If the power switch is set to “auto” the 4big will enter standby when your computer is either off or in standby. If rebuilding has begun, the process will finish before the 4big can enter standby. After 30 minutes of standby, the LED will switch off. Alternating long blue and short red: Three disks are blinking blue, while one disk is blinking 3 blue, 1 red: RAID 10 RAID is rebuilding. RAID 3 RAID 5 RAID 3+/5+ Solid red (failed disks) and solid blue (functional disks) RAID 10 One drive has failed or was improperly inserted; RAID is functional but the security of the drives has been compromised. RAID 3 RAID 5 RAID 3+/5+ Solid red Solid red (failed disks) and solid blue (functional disks) RAID 0 One or more drives have failed or are improperly inserted; RAID is not functional. Concatenation RAID 10 Two or more drives have failed or are improperly inserted; RAID is not functional. RAID 3 RAID 5 RAID 3+/5+ Blinking blue/red Normal LED activity All Temperature alert; allow the 4big to finish current processes and then shut it down. Make sure the ventilation holes on the back of the 4big are not obstructed and that there is ample room for airflow around the unit. Allow the 4big to cool before turning it back on. * LED dims for 5 seconds and then remains at a low intensity. continued on the next page
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LaCie 4big Quadra Enterprise Class • Design by Neil Poulton Troubleshooting User Manual page 27 If the front LED is: And the rear LED is: And the RAID mode is: Then: Dimming red (5s)* Off All During standby mode, when one or more drives have failed or are improperly inserted; RAID is not functional. Dimmed LED stays on for 30 minutes. Dimming red (5s)* Off All Temperature critical; LaCie recommends that following this event you leave the 4big in standby for at least an hour before restarting to prevent damage to the disks. Off Off All The 4big is either turned off, or has been in standby mode for more than 30 minutes, or system or electronic board failure; in this case, contact LaCie customer support. * LED dims for 5 seconds and then remains at a low intensity.
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LaCie 4big Quadra Enterprise Class • Design by Neil Poulton Troubleshooting User Manual page 28 4.2. Other Troubleshooting Topics Problem Solutions The 4big is not recognized by the computer. If there is no icon for the 4big on the desktop (Mac users) or in My Computer (Windows users): ✦ ✦ Check the interface cable connection. Check both ends of the FireWire, eSATA or USB cables and make sure that they are fully seated in their respective ports. Try disconnecting the cables, waiting 10 seconds, and then reconnecting them. If the drive is still not recog- nized, restart your computer and try again. ✦ ✦ Make sure your product is not encrypted. If so, you will need to run the LaCie Desktop Manager software. ✦ ✦ Make sure your computer meets the minimum system requirements for compatibility with the 4big Quadra. See section 1.1. Minimum System Requirements for more information. ✦ ✦ Make sure the power supply is properly connected (see section 2.2. Turn On the 4big), that the drive has been turned on by pressing the On/Off/Auto button the back of the drive, and that the outlet the power supply is connected to is also turned on. ✦ ✦ Make sure that the drive has been formatted properly. Please see section 3.4. Formatting and Partitioning. The 4big is working slowly. If other USB, eSATA or FireWire devices are connected to the same port or hub, disconnect the other devices and see if the 4big’s performance improves. The power supply is no longer func- tional. Replacement power supply cords are available for purchase on the LaCie Web page: www.lacie.com 4.3. Installing New Firmware LaCie may periodically offer firmware updates for the 4big. Visit LaCie’s Web site, www.lacie.com, for the latest firmware update. For the proce- dure, please contact LaCie technical support.
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LaCie 4big Quadra Enterprise Class • Design by Neil Poulton Contacting Customer Support User Manual page 29 Before You Contact Technical Support 1. Read the manuals and review section 4. Troubleshooting. 2. Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of the cables are correctly and firmly attached. If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can’t get your LaCie drive to work properly, contact us at www.lacie.com. Before contacting us, make sure that you are in front of your computer and that you have the following information on hand: 5. Contacting Customer Support Information Where to Find Information 1. LaCie hard drive serial number Located on a sticker at the back of drive or on the original packaging 3. Macintosh/PC model Mac users: Click on the Apple icon in the menu bar and select About This Mac. Windows users: Right click My Computer and select Properties > General. 4. Operating system version 5. Processor speed 6. Computer memory 7. The brands and models of other internal and external peripherals installed on your computer Mac users: Click on the Apple icon in the finder bar and select About This Mac. Select More Info... The Apple System Profiler will launch and will list your internal and external peripherals. Windows users: Right click My Computer and select Properties > Hard- ware.
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LaCie 4big Quadra Enterprise Class • Design by Neil Poulton Contacting Customer Support User Manual page 30 5.1. LaCie Technical Support Contacts LaCie Asia Contact us at: http://www.lacie.com/asia/contact/ LaCie Australia Contact us at: http://www.lacie.com/au/contact/ LaCie Belgium Contact us at: http://www.lacie.com/be/contact/ LaCie Canada Contact us at: http://www.lacie.com/caen/contact/ (English) LaCie Denmark Contact us at: http://www.lacie.com/dk/contact LaCie Finland Contact us at: http://www.lacie.com/fi/contact/ LaCie France Contact us at: http://www.lacie.com/fr/contact/ LaCie Germany Contact us at: http://www.lacie.com/de/contact/ LaCie Italy Contact us at: http://www.lacie.com/it/contact/ Japan - ELECOM CO. LTD. Contact us at: http://www.lacie.com/jp/contact/ LaCie Netherlands Contact us at: http://www.lacie.com/nl/contact/ LaCie Norway Contact us at: http://www.lacie.com/no/contact/ LaCie Spain Contact us at: http://www.lacie.com/es/contact/ LaCie Sweden Contact us at: http://www.lacie.com/se/contact LaCie Switzerland Contact us at: http://www.lacie.com/chfr/contact/ (Français) LaCie United Kingdom Contact us at: http://www.lacie.com/uk/contact/ LaCie Ireland Contact us at: http://www.lacie.com/ie/contact/ LaCie USA Contact us at: http://www.lacie.com/contact/ LaCie International Contact us at: http://www.lacie.com/intl/contact/
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LaCie 4big Quadra Enterprise Class • Design by Neil Poulton Warranty Information User Manual page 31 LaCie warrants your LaCie 4big Enterprise Class against any de- fect in material and workmanship, under normal use, for the period designated on your warranty certificate. In the event this product is found to be defective within the warranty period, LaCie will, at its option, repair or replace the defective LaCie 4big Enterprise Class. NOTE: For Enterprise Class products, the tower and the disk may have different warranty lengths. In the event of a drive failure please contact your LaCie reseller or LaCie customer support for drive replacement procedure. This warranty is void if: ✦ ✦ The LaCie 4big was operated/stored in abnormal use or maintenance conditions; ✦ ✦ The LaCie 4big is repaired, modified or altered, unless such repair, modification or alteration is expressly authorized in writing by LaCie; ✦ ✦ The LaCie 4big was subjected to abuse, neglect, lightning strike, electrical fault, improper packaging or accident; ✦ ✦ The LaCie 4big was installed improperly; ✦ ✦ The serial number of the LaCie 4big or an individual Drive Bay is defaced or missing; ✦ ✦ The broken part is a replacement part such as a pickup tray, etc. ✦ ✦ The tamper seal on the LaCie 4big or an individual Drive Bay casing is broken. ✦ ✦ One or two of the hard disks have been removed and re- placed by any hard disk other than a drive provided by LaCie. For drive removal/replacement process, see section 3.3. Re- moving and Installing Drives. LaCie and its suppliers accept no liability for any loss of data during the use of this device, or for any of the problems caused as a result. LaCie will not, under any circumstances, be liable for direct, special or consequential damages such as, but not limited to, damage or loss of property or equipment, loss of profits or revenues, cost of replacement goods, or expense or inconvenience caused by service interruptions. Any loss, corruption or destruction of data while using a LaCie drive is the sole responsibility of the user, and under no circumstances will LaCie be held liable for the recovery or restoration of this data. Under no circumstances will any person be entitled to any sum greater than the purchase price paid for the drive. To obtain warranty service, call LaCie Technical Support. You will be asked to provide your LaCie product’s serial number, and you may be asked to furnish proof of purchase to confirm that the drive is still under warranty. All systems returned to LaCie must be securely packaged in their original box and shipped with postage prepaid. NOTE: Accessories, such as interface cables, are not under war- ranty. IMPORTANT INFO: Register your Enterprise Class product at www.lacie.com within 30 days of its purchase date to take advan- tage of LaCie Enterprise Class Service. For no additional cost, LaCie guarantees that your Enterprise Class product will receive the high- est priority from our Technical Support team. Please note that the term of your warranty remains five years. 6. Warranty Information

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  • Brand: LaCie
  • Product: External Hard Drives
  • Model/name: 4big Quadra Enterprise
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