HP Envy x2 manual

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  • Brand: HP
  • Product: Laptop
  • Model/name: Envy x2
  • Filetype: PDF
  • Available languages: English, German, Dutch, French

Table of Contents

Page: 0
HP Envy x2
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.
Page: 1
© Copyright 2012 Hewlett-Packard
Development Company, L.P.
Intel is a trademark of Intel Corporation in
the U.S. and other countries. Microsoft and
Windows are U.S. registered trademarks of
Microsoft Corporation. SD Logo is a
trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: November 2012
Document Part Number: 693654-xx1
Page: 2
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap. Use the device only on a hard, flat surface. Do not allow another
hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such
as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-
accessible surface temperature limits defined by the International Standard for Safety of Information
Technology Equipment (IEC 60950).
iii
Page: 3
iv Safety warning notice
Page: 4
Table of contents
1 Product description ........................................................................................................................................ 1
2 External component identification ................................................................................................................ 3
Tablet edge components ...................................................................................................................... 3
Display .................................................................................................................................................. 6
Keyboard dock ..................................................................................................................................... 8
Top ....................................................................................................................................... 8
TouchPad ............................................................................................................................ 8
Lights ................................................................................................................................... 9
Keys ................................................................................................................................... 10
Right side ........................................................................................................................... 10
Left side ............................................................................................................................. 12
Releasing the tablet from the keyboard dock .................................................................... 13
3 Illustrated parts catalog ............................................................................................................................... 14
Locating system information ............................................................................................................... 14
Computer major components ............................................................................................................. 15
Keyboard dock parts .......................................................................................................................... 17
Sequential part number listing ............................................................................................................ 19
4 Removal and replacement procedures ....................................................................................................... 23
Preliminary replacement requirements ............................................................................................... 23
Tools required .................................................................................................................... 23
Service considerations ....................................................................................................... 23
Plastic parts ....................................................................................................... 23
Cables and connectors ..................................................................................... 23
Drive handling ................................................................................................... 24
Grounding guidelines ......................................................................................................... 24
Electrostatic discharge damage ........................................................................ 24
Packaging and transporting guidelines ............................................. 26
Component replacement procedures ................................................................................................. 27
Dock components .............................................................................................................. 27
Base enclosure ................................................................................................. 28
Battery ............................................................................................................................... 29
Digital media card reader board ........................................................................................ 31
USB/Power Connector board ............................................................................................ 32
v
Page: 5
Multimedia board ............................................................................................................... 33
Hinge assembly removal ................................................................................................... 34
Top cover with keyboard (includes) TouchPad module ..................................................... 35
System board ..................................................................................................................... 37
Tablet parts ........................................................................................................................ 38
Display panel assembly and Battery ................................................................. 40
System board .................................................................................................... 46
Touch screen connector board ......................................................................... 49
Display bezel ..................................................................................................... 49
Webcam assembly (front) ................................................................................. 51
Audio/micro SD digital media card reader/touch screen board ......................... 55
USB/Power button board .................................................................................. 56
Speakers ........................................................................................................... 57
Micro SD digital media board ............................................................................ 58
Power button board ........................................................................................... 59
5 Setup Utility (BIOS) and System Diagnostics ............................................................................................ 61
Using Setup Utility .............................................................................................................................. 61
Starting Setup Utility .......................................................................................................... 61
Changing the language of Setup Utility ............................................................................. 61
Navigating and selecting in Setup Utility ............................................................................ 62
Displaying system information ........................................................................................... 62
Restoring factory settings in Setup Utility .......................................................................... 63
Exiting Setup Utility ............................................................................................................ 63
Updating the BIOS ............................................................................................................. 63
Determining the BIOS version ........................................................................... 64
Downloading a BIOS update ............................................................................. 64
Using System Diagnostics .................................................................................................................. 65
6 Specifications ................................................................................................................................................ 66
Computer specifications ..................................................................................................................... 66
11.6-inch display specifications .......................................................................................................... 66
7 Backing up, restoring, and recovering ....................................................................................................... 68
Creating recovery media and backups ............................................................................................... 68
Restore and recovery ......................................................................................................................... 68
Using Windows Refresh for quick and easy recovery ....................................................... 70
Remove everything and reinstall Windows ........................................................................ 70
Recovering using HP Recovery Manager .......................................................................... 71
What you need to know ..................................................................................... 71
vi
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Using the HP Recovery partition to recover a minimized image (select
models only) ...................................................................................................... 71
Changing the boot order ................................................................................... 72
Removing the HP Recovery partition ................................................................................. 72
8 Power cord set requirements ...................................................................................................................... 73
Requirements for all countries ............................................................................................................ 73
Requirements for specific countries and regions ............................................................................... 73
9 Recycling ....................................................................................................................................................... 75
Index ................................................................................................................................................................... 76
vii
Page: 8
1 Product description
Category Description
Product Name HP ENVY x2 PC
Processors Intel® Dual-Core™' Z2760 (1.8GHz, 592KB, L2)
Graphics Intel® HD Graphics Media Accelerator. Supports HD playback streaming and recording at 1080p,
30 fps. Supports DX1 0.1 and HDMI.
Panel 11.6" HD Aniti-Glare WLED UWVA 50%cg 400 nits LVDS Ultraslim 2.5mm
Supports 16:9 wide aspect ratio
Support for non-flush glass panel cover (non-PMMA)
Memory Supports up to 2–GB max system memory (on-board)
DDR2-500MHz dual channel support
Supports up to 2048 (128MB x 32 x 4PCs ) - 500 MHz
Drives eMMC NAND flash SSD configurations:
● 64-GB
● 128-GB
Audio and video Dual array digital microphones
Two integrated stereo speakers
Front 2.0 MP high-definition webcam (fixed, no tilt) and rear 8.0 MP high-definition webcam (fixed
no tilt) with LED flash and auto focus.
Wireless Integrated WLAN options by way of wireless module
Two WLAN antennas built into display assembly
Supports the following WLAN formats:
● Broadcom 4330 802.11 a/b/g/n+ Bluetooth 4.0 combo w/* 2 Antennas
External media card Push-push insertion/removal
HP Multi-Format Digital Media Reader supports the following digital card formats on the keyboard
dock:
● MultiMediaCard
● Secure Digital (SD) Card
● Secure Digital High-Capacity (SDHC) Card
● Secure Digital Extended Capacity (SDxC) Card
● Micro Secure Digital Media Reader (SD) Card (supported on the tablet only).
1
Page: 9
Category Description
Ports Tablet
● Docking connector (Power/USB). Supports charging, audio-out, and video out.
● Mic-in (combo)
● Audio-out (stereo headphone). Beats supported
NOTE: Stand-alone microphones and headphones with separate microphone jacks are not
supported.
Keyboard dock
● Mic-in (combo)
● Audio-out (stereo headphone). Beats supported
● HDMI version 1.4a supporting 1080p at 60Hz
● USB 2.0 (2)
Keyboard Full size , island-style keyboard
TouchPad with multi-touch gestures
Taps enabled as default
Multi-touch capacitive panel (with digitizer)
Support for Atmel stylus/pen (select models only)
Power requirements Supports the following HP AC adapters:
● 20-W (non-smart) with localized cable plug support. Integrated AC adapter, power cord, and
removable duck head plug. Connects through docking connector.
Supports the following batteries:
● 2-cell, 25WHr 3.38 AH Li-ion battery (tablet)
NOTE: For more information, see Display panel assembly and Battery on page 40.
● 2-cell, 21WHr 2.86 AH Li-ion battery (keyboard dock)
NOTE: For more information, see Battery on page 29.
Operating system Preinstalled:
● Windows 8 (32-bit)
Serviceability End-user replaceable parts:
● AC adapter
2 Chapter 1 Product description
Page: 11
Components Description
(1) Power button ● When the computer is off, press the button to turn on
the tablet.
● When the computer is on, press the button briefly to
initiate Sleep.
● When the computer is in the Sleep state, press the
button briefly to exit Sleep.
CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
● If the computer has stopped responding and
Microsoft® Windows® shutdown procedures are
ineffective, press and hold the power button down for
at least 5 seconds to turn off the tablet.
Swipe from the right edge of the TouchPad or
touch screen to display the charms, tap Search, and then
tap the search box. In the search box, type power, select
Settings, and then select Power options, or see the User
Guide.
– or –
To learn more about your power settings, on the
Start screen, type p. In the search box, type power, select
Settings, and then select Power options, or see the User
Guide.
(2) Camera light (rear) Provides flash lighting for the camera.
(3) Webcam (rear) Records video, captures still photographs, and allows
video conferences and online chat by means of streaming
video.
To use the webcam, type c, and then select Camera.
(4) Volume button Controls speaker volume on the tablet.
● To increase speaker volume, press the + edge of the
button.
● To decrease speaker volume, press the – edge of the
button.
(5) Micro SD Card Reader Supports micro SD cards.
(6) Alignment post connectors (2) Align and attach the tablet to the keyboard dock.
(7) Docking port/power connector Connects the tablet to the keyboard dock and connects an
AC adapter.
4 Chapter 2 External component identification
Page: 12
Components Description
(8) System information Displays serial number, product number, warranty, and
regulatory and wireless certification information.
(9) Audio-out (headphone) jack/Audio-in
(microphone) jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable.
WARNING! To reduce the risk of personal injury, adjust
the volume before using headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety and Environmental Notices.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
NOTE: Stand-alone microphones and headphones with
separate microphone jacks are not supported.
Tablet edge components 5
Page: 13
Display
Component Description
(1) WLAN antennas (2)* Send and receive wireless signals.
(2) Internal microphones (2) Record audio, automatically filtering out the noise around you and cancelling
echoes.
(3) Webcam (front) Records video and takes still photographs.
Swipe from the right edge of the TouchPad or touch screen to
display the charms, tap Search, and then tap the search box. Type c, and
then select Camera from the list of applications.
– or –
From the Start screen, type c, and then select Camera from the
list of applications.
(4) Webcam light (front) On: The webcams are on.
(5) Ambient light sensor The ambient light sensor automatically adjusts the display brightness based
on the lighting conditions in your environment.
(6) Speakers (2) Produce sound.
(7) Windows® logo button Minimizes all open applications and displays the Start screen.
6 Chapter 2 External component identification
Page: 14
Component Description
(8) Near Field Communication (NFC)
antenna
With HP TouchZone, you can wirelessly connect, communicate and transfer
data/info to and from your Near Field Communication (NFC)-compatible
devices.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas and proximity sensors free from obstructions. For wireless regulatory notices, see the section of the
Regulatory, Safety, and Environmental Notices that applies to your country or region.
Display 7
Page: 15
Keyboard dock
Top
Component Description
(1) Alignment posts Align and attach the tablet to the keyboard dock.
(2) Release latch Releases the tablet. To release the tablet, slide the
release latch to the left.
(3) Docking connector Connects the tablet to the keyboard dock.
TouchPad
Component Description
(1) TouchPad on/off button Turns the TouchPad off or on when you double-tap the
button.
8 Chapter 2 External component identification
Page: 16
Component Description
(2) TouchPad zone Reads your finger gesture to move the pointer or activate
items on the screen.
(3) Left TouchPad button Functions like the left button of an external mouse.
(4) Right TouchPad button Functions like the right button on an external mouse.
Lights
Component Description
(1) Caps lock light ● White: Caps lock is on.
● Off: Caps lock is off.
(2) Mute light ● Amber: Computer sound is off.
● Off: Computer sound is on.
Keyboard dock 9
Page: 17
Keys
Component Description
(1) esc key Displays system information when pressed in combination with the
fn key.
(2) fn Displays system information when pressed in combination with the
esc key.
(3) Windows button Returns you to the Start screen from an open app or the Windows
desktop.
NOTE: Pressing the Windows button again will return you to the
previous screen.
(4) b key Enables or disables Beats Audio when pressed in combination with
the fn key.
(5) Action keys Perform common tasks.
NOTE: Action keys do not display or function on the on-screen
keyboard of the tablet.
Right side
10 Chapter 2 External component identification
Page: 18
Component Description
(1) Digital Media Slot Supports the following digital card formats:
● Secure Digital (SD) Memory Card
● Secure Digital Extended Capacity (SDxC) Memory Card
● Secure Digital High Capacity (SDHC) Memory Card
● Ultra High Speed MultiMediaCard (UHS/MMC)
(2) USB 2.0 port Connects an optional USB device.
(3) Power connector Connects an AC adapter.
Keyboard dock 11
Page: 19
Left side
Component Description
(1) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio component,
or a high-speed HDMI device.
(2) USB 2.0 port Connects an optional USB device.
(3) Audio-out (headphone) jack/Audio-in
(microphone) jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects
an optional headset microphone.
WARNING! To reduce the risk of personal injury, adjust the
volume before using headphones, earbuds, or a headset. For
additional safety information, see the Regulatory, Safety and
Environmental Notices.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audio-
in (microphone).
NOTE: Stand-alone microphones and headphones with
separate microphone jacks are not supported.
12 Chapter 2 External component identification
Page: 20
Releasing the tablet from the keyboard dock
To release the tablet from the keyboard dock, follow these steps:
1. Slide the release latch on the keyboard dock to the left (1).
2. Lift and remove the tablet (2).
Keyboard dock 13
Page: 21
3 Illustrated parts catalog
Locating system information
Important system information is located on the bottom edge of the tablet. You may need the
information when traveling internationally or when you contact support:
Item Description
(1) ● Serial number
● Product number
● Warranty period
● Regulatory and wireless certification information
Using Windows, briefly press the fn+esc key combination to display the System Information screen,
which provides the product name and serial number of your computer, as well as information about
the memory, processor, BIOS, and keyboard.
14 Chapter 3 Illustrated parts catalog
Page: 22
Computer major components
Item Component Spare part
number
(1) Touch screen (with cables) 702353-001
Computer major components 15
Page: 23
Item Component Spare part
number
(2) Display panel 702362–001
(3) Display panel cable 702351 –001
(4) NFC antenna 702347-001
(5) System board (includes keyboard cable):
64 (GB) 702366–001
64 (GB) W8 Standard 702366–501
64 (GB) W8 Pro 702366–601
128 (GB) 708759–001
128 (GB) W8 Standard 708759–501
128 (GB) W8 Pro 708759–601
(6) TouchScreen connector board (with cable) 702351-001
(7) Battery (with cable)
2–cell 25W Hr 3.38AH battery (Tablet) 694501–001
2–cell 21W Hr 2.86AH battery (Keyboard dock) 694502–001
(8) Display bezel (with left antenna transceiver) 702350–001
(9) Microphone board (with cable) 702358–001
(10) Webcam (front) with cable 702358–001
(11) Camera LED board 702358–001
(12) Volume control button board (with cable) in back cover 64G kit 702356–001
(13) Rear camera (with cable) 702358–001
(14) Power button board 702360–001
(15) Vibration module (with cable) 702356–001
(16) Speakers (with cables) 702365–001
(17) Micro SD digital media card board 702359–001
(18) Windows button board (with cable) 702356–001
(19) Audio/micro SD digital media card reader/touch screen board with cable 702357–001
(20) Multimedia board (keyboard dock) 702361-001
(21) Base enclosure (with right antenna transceiver) 702349–001
16 Chapter 3 Illustrated parts catalog
Page: 24
Keyboard dock parts
Item Component Spare part number
(1) Top cover/keyboard
Top cover with keyboard for use in the United States 702369-001
Top cover with keyboard for use in the United Kingdom and Singapore 702369-031
Top cover with keyboard for use in Germany 702369-041
Top cover with keyboard for use in France 702369-051
Top cover with keyboard for use in Italy 702369-061
Top cover with keyboard for use in Spain 702369-071
Top cover with keyboard for use in Portugal 702369-131
Keyboard dock parts 17
Page: 25
Item Component Spare part number
Top cover with keyboard for use in Turkey 702369-141
Top cover with keyboard for use in Greece 702369-151
Top cover with keyboard for use in Latin America 702369-161
Top cover with keyboard for use in Saudi Arabia 702369–171
Top cover with keyboard for use in Russia 702369–251
Top cover with keyboard for use in Thailand 702369–281
Top cover with keyboard for use in Japan 702369–291
Top cover with keyboard for use in Belgium 702369–A41
Top cover with keyboard for use in Taiwan 702369–AB1
Top cover with keyboard for use in South Korea 702369–AD1
Top cover with keyboard for use in Switzerland 702369–BG1
Top cover with keyboard for use in Canada 702369–DB1
Top cover with keyboard for use in Denmark, Finland and Norway 702369–DH1
Top cover with keyboard for use internationally 702369–B31
(2) TouchPad (in Top Cover kit) 702368-001
(3) Hinge assembly 702354-001
(4) System board
System board for KB dock 702367-001
(5) Multimedia board 702361-001
(6) Digital Media Card board 702357-001
(7) Power/USB board 702360-001
(8) Battery
2–cell, 25WHr 3.38AH Li-ion battery (Tablet) 694501-001
2–cell, 21WHr 2.86AH Li-ion battery (Keyboard dock) 694502-001
(9) Display back cover
64–GB 1/1/0 702348–001
128–GB 1/1/0 708757–001
64–GB 2/2/0 709997–001
128–GB 2/2/0 709998-001
128–GB 1/1/0 APJ 710885-001
64–GB 1/1/0 APJ 710884-001
18 Chapter 3 Illustrated parts catalog
Page: 26
Sequential part number listing
Spare part
number
Description
490371–001 Power Cord for use in North America
490371–011 Power Cord for use in Australia
490371–021 Power Cord for use in Europe, the Middle East and Africa
490371–031 Power Cord for use in the United Kingdom and Singapore
490371–061 Power Cord for use in Italy
490371–081 Power Cord for use in Denmark
490371–111 Power Cord for use in Switzerland
490371–201 Power Cord for use in Thailand
490371–291 Power Cord for use in Japan
490371–AA1 Power Cord for use in the People's Republic of China
490371–AB1 Power Cord for use in Taiwan
490371–AD1 Power Cord for use in South Korea
490371–D61 Power Cord for use in India
539614–001 RJ45/USB Adaptor
694501-001 2–cell, 25WHr 3.38AH Li-ion battery
694502-001 2–cell, 21WHr 2.86AH Li-ion battery
701943–001
702347–001 Antenna
702348–001 Display cover
702349–001 Base enclosure
702350–001 Bezel (with antenna)
702351–001 Display cable
702352–001 Keyboard dock for use in the United States
702352–031 Keyboard dock for use in the United Kingdom and Singapore
702352–041 Keyboard dock for use in Germany
702352–051 Keyboard dock for use in France
702352–061 Keyboard dock for use in Italy
702352–071 Keyboard dock for use in Spain
702352–131 Keyboard dock for use in Portugal
702352–141 Keyboard for use in Turkey
702352–151 Keyboard dock for use in Greece
702352-161 Keyboard dock for use in Latin America
Sequential part number listing 19
Page: 27
Spare part
number
Description
702352–171 Keyboard dock for use in Saudi Arabia
702352-251 Keyboard dock for use in Russia
702352–A41 Keyboard dock for use in Belgium
702352–B31 Keyboard dock for use in The Netherlands
702352–BG1 Keyboard dock for use in Switzerland
702352–DB1 Keyboard dock for use in Canada
702352–DH1 Keyboard dock for use in Denmark, Finland, Norway
702353–001 Touch screen
702354–001 Display hinge assembly
702355–001 11.6-in, HD, Anti-Glare WLED display panel for use with 64–GB units in Europe, the
Middle East and Africa
702355–011 11.6-in, HD, Anti-Glare WLED display panel for use with 64–GB units in New Zealand
702355–161 11.6-in, HD, Anti-Glare WLED display panel for use with 64–GB units in Latin America
702355–281 11.6-in, HD, Anti-Glare WLED display panel for use with 64–GB units in Thailand
702355–371 11.6-in, HD, Anti-Glare WLED display panel for use with 64–GB units in Asia Pacific
702355–AA1 11.6-in, HD, Anti-Glare WLED display panel for use with 64–GB units in People's
Republic of China
702355–AB1 11.6-in, HD, Anti-Glare WLED display panel for use with 64–GB units in Taiwan
702355–AC1 11.6-in, HD, Anti-Glare WLED display panel for use with 64–GB units in Hong Kong
702355–D11 11.6-in, HD, Anti-Glare WLED display panel for use with 64–GB units in Chile
702355–D61 11.6-in, HD, Anti-Glare WLED display panel for use with 64–GB units in India
702356–001 Button board (includes vibration module kit)
702357–001 Audio/micro SD digital media card reader/touch screen board kit
702358–001 Webcam
702359–001 Digital media card reader board (for keyboard dock)
702360–001 USB/Power board (for keyboard dock)
702361–001 Multimedia board (for keyboard dock)
702362–001 11.6-in, HD, Anti-Glare WLED display panel for use in all regions
702363-001 Rubber feet kit
702364–001 Screw kit
702365–001 Speakers
702366–001 System board for use only with 64–GB models equipped with an Intel Z2760 1.8GHz
processor (includes processor and replacement thermal material)
702366–501 System board for use only with 64–GB W8 Standard models equipped with an Intel
Z2760 1.8GHz processor (includes processor and replacement thermal material)
20 Chapter 3 Illustrated parts catalog
Page: 28
Spare part
number
Description
702366–601 System board for use only with 64–GB W8 Pro models equipped with an Intel Z2760
1.8GHz processor (includes processor and replacement thermal material)
702367–001 System board keyboard dock
702368–001 TouchPad LED board with cable
702369–001 Top cover with keyboard for use in the United States
702369-031 Top cover with keyboard for use in the United Kingdom
702369-041 Top cover with keyboard for use in Germany
702369-051 Top cover with keyboardfor use in France
702369-061 Top cover with keyboard for use in Italy
702369–071 Top cover with keyboard for use in Spain
702369–131 Top cover with keyboard for use in Portugal
702369–141 Top cover with keyboard for use in Turkey
702369–151 Top cover with keyboard for use in Greece
702369–161 Top cover with keyboard for use in Latin America
702369–171 Top cover with keyboard for use in Saudi Arabia
702369–251 Top cover with keyboard for use in Russia
702369–281 Top cover with keyboard for use in Thailand
702369–291 Top cover with keyboard for use in Japan
702369–A41 Top cover with keyboard for use in Belgium
702369–AB1 Top cover with keyboard for use in Taiwan
702369–AD1 Top cover with keyboard for use in South Korea
702369–B31 Top cover with keyboard for use internationally
702369–BG1 Top cover with keyboard for use in Switzerland
702369–DB1 Top cover for use in Canada
702369–DH1 Top cover with keyboard for use in Denmark, Finland, Norway
704926–001 HP active pen
708757–001 128–GB 11.6 High definition display back cover (128–GB unit)
708758–001 11.6-in, HD, Anti-Glare WLED display panel for use with 128–GB units in Europe, the
Middle East and Africa
708758–011 11.6-in, HD, Anti-Glare WLED display panel for use with 128–GB units in New
Zealand
708758–161 11.6-in, HD, Anti-Glare WLED display panel for use with 128–GB units in Latin America
708758–281 11.6-in, HD, Anti-Glare WLED display panel for use with 128–GB units in Thailand
708758-371 11.6-in, HD, Anti-Glare WLED display panel for use with 128–GB units in Asia Pacific
Sequential part number listing 21
Page: 29
Spare part
number
Description
708758–AA1 11.6-in, HD, Anti-Glare WLED display panel for use with 128–GB units in People's
Republic of China
708758–AB1 11.6-in, HD, Anti-Glare WLED display panel for use with 128–GB units in Taiwan
708758–AC1 11.6-in, HD, Anti-Glare WLED display panel for use with 128–GB units in Hong Kong
708758–D11 11.6-in, HD, Anti-Glare WLED display panel for use with 128–GB units in Chile
708758–D61 11.6-in, HD, Anti-Glare WLED display panel for use with 128–GB units in India
708759–001 System board (Z2760 for 128–GB tablet)
708759–501 System board (Z2760 for 128–GB tablet) W8 Standard
708759–601 System board (Z2760 for 128–GB tablet) W8 Pro
709997–001 64–GB High definition display back cover
709998–001 128–GB High definition display back cover
710884-001 64–GB High definition display back cover
710885-001 128–GB High definition display back cover
714656–001 AD Adapter (non-smart) 20W for use in all countries and regions
716825–011 11.6-in, HD, Anti-Glare WLED display panel for use with 64–GB Pro in New Zealand
716825–D61 11.6-in, HD, Anti-Glare WLED display panel for use with 64–GB Pro in India
716826–011 11.6-in, HD, Anti-Glare WLED display panel 128–GB Pro in New Zealand
716826–D61 11.6-in, HD, Anti-Glare WLED display panel 128–GB Pro in India
22 Chapter 3 Illustrated parts catalog
Page: 30
4 Removal and replacement procedures
CAUTION: This computer does not have user-replaceable parts. Only HP authorized service
providers should perform the removal and replacement procedures described here. Accessing the
internal part could damage the computer or void the warranty.
Preliminary replacement requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Flat-bladed screwdriver
● Magnetic screwdriver
● Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.
Use care when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to
unseat or seat the cables during removal and insertion. Handle cables by the connector whenever
possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in
such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex
cables with extreme care; these cables tear easily.
Preliminary replacement requirements 23
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Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether
the computer is off or in Hibernation, turn the computer on, and then shut it down through the
operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and
be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors
or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some
protection, but in many cases, ESD contains enough power to alter device parameters or melt
silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a
normal cycle. Or the device may function normally for a while, then degrade in the internal layers,
reducing its life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal
components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines
described in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.
CAUTION: A product can be degraded by as little as 700 V.
24 Chapter 4 Removal and replacement procedures
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Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Preliminary replacement requirements 25
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Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or
packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or
nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded
tools and equipment.
● Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-
safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle
these items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.
26 Chapter 4 Removal and replacement procedures
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Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible
straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper
ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug
connectors, use alligator clips to connect a wrist strap.
● When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)
can be used at standing workstations and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one
megohm resistance between the operator and ground. To be effective, the conductive must be
worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
● Antistatic tape
● Antistatic smocks, aprons, and sleeve protectors
● Conductive bins and other assembly or soldering aids
● Nonconductive foam
● Conductive tabletop workstations with ground cords of one megohm resistance
● Static-dissipative tables or floor mats with hard ties to the ground
● Field service kits
● Static awareness labels
● Material-handling packages
● Nonconductive plastic bags, tubes, or boxes
● Metal tote boxes
● Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
Component replacement procedures
This chapter provides removal and replacement procedures.
There are as many as 77 screws that must be removed, replaced, or loosened when servicing
the computer. Make special note of each screw size and location during removal and replacement.
Dock components
The following sections describe the removal and replacement procedure of the dock components
Component replacement procedures 27
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Base enclosure
Description Spare part number
Base enclosure (Black) 702349-001
Rubber feet 702363-001
Before disassembling the keyboard dock, follow these steps:
1. Shut down the keyboard dock. If you are unsure whether the computer is off or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Remove the base enclosure:
1. Turn the computer face down, and then remove the rubber feet (1). The rubber feet are attached
with adhesive, and have alignment pins that fit into the screw holes.
2. Remove the 2 3.0-mm screws located under the front rubber feet (2), and then remove the 2
polished 4.5-mm screws on the front row (3).
3. Remove the 2 remaining 4.5-mm screws under rear rubber feet (4).
28 Chapter 4 Removal and replacement procedures
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4. Separate and release the bottom enclosure (1), and then remove the bottom enclosure (2).
Battery
Description Spare part number
2-cell, 25WHr 3.38AH Li-ion battery (Tablet) 694501-001
2-cell, 21WHr 2.86AH Li-ion battery (Keyboard dock) 694502-001
Before removing the battery, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4. Remove the base enclosure (see Base enclosure on page 28).
1. Turn the computer right-side up, with the front toward you.
2. Disconnect the battery cable (1) from the system board, and then remove the 7 screws securing
the battery (2).
Component replacement procedures 29
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3. Remove the battery (3).
30 Chapter 4 Removal and replacement procedures
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Digital media card reader board
Description Spare part number
Digital media card reader 702359-001
Before removing the digital media card reader, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4. Remove the base enclosure (see Base enclosure on page 28).
5. Disconnect the battery cable (see Battery on page 29).
Remove the digital media card reader board and bracket:
1. Disconnect the digital media card reader cable (1).
2. Remove the 2x2–mm broadhead screw on the rear edge of the board and then remove the 2
2x5–mm screws securing the digital media card reader board to the system board (2). The drive
tilts upwards.
3. Remove the digital media card reader board and bracket (3).
Reverse these procedures to reassemble and install the digital media card reader board.
Component replacement procedures 31
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USB/Power Connector board
Description Spare part number
USB/Power Connector board 702360-001
Before removing the USB/Power connector board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4. Remove the base enclosure (see Base enclosure on page 28).
5. Disconnect the battery cable (see Battery on page 29).
Remove the USB/Power connector board:
1. Disconnect the USB/Power connector board cable (1).
2. Remove the 3 screws securing the USB/Power connector (2).
3. Remove the USB/Power connector board (3).
Reverse this procedure to install the USB/Power connector board and cable.
32 Chapter 4 Removal and replacement procedures
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Multimedia board
Description Spare part number
Multimedia board 702361-001
Before removing the multimedia board (which includes USB, Audio, and HDMI connectors), follow
these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4. Remove the base enclosure (see Base enclosure on page 28).
5. Disconnect the battery cable (see Battery on page 29.)
Remove the multimedia board:
1. Turn the computer, with the right side toward you, and then disconnect the right assembly hinge
(1).
2. Disconnect the multimedia board cable (2).
3. Remove the three screws (3), and then remove the board (4).
Reverse this procedure to install the multimedia board and cable.
Component replacement procedures 33
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Hinge assembly removal
Description Spare part number
Hinge assembly 702354-001
Before removing the hinge, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4. Remove the base enclosure (see Base enclosure on page 28).
5. Disconnect the battery cable (see Battery on page 29).
Remove the hinge assembly:
1. Disconnect the hinge assembly left cable (1), and then disconnect the hinge assembly right
cable (2).
NOTE: The right hinge assembly cable may will already be disconnected if the multimedia
board has been removed.
2. Remove the two 5.0-mm screws (3) on the outside screw hole, and then remove the 2 3.0-mm
screws (4) on the inside screw hole.
3. Remove the hinge assembly (5). When removing the hinge assembly, make sure you account
for the hinge assembly right cable (6).
Reverse this procedure to install the hinge assembly.
34 Chapter 4 Removal and replacement procedures
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Top cover with keyboard (includes) TouchPad module
Description Spare part number
TouchPad board (includes cable) 702368-001
Top cover with keyboard for use in the United States 702369-001
Top cover with keyboard for use in the United Kingdom and Singapore 702369-031
Top cover with keyboard for use in Germany 702369-041
Top cover with keyboard for use in France 702369-051
Top cover with keyboard for use in Italy 702369-061
Top cover with keyboard for use in Spain 702369-061
Top cover with keyboard for use in Spain 702369-071
Top cover with keyboard for use in Portugal 702369-131
Top cover with keyboard for use in Turkey 702369-141
Top cover with keyboard for use in Greece 702369-151
Top cover with keyboard for use in Latin America 702369-161
Top cover with keyboard for use in Saudi Arabia 702369–171
Top cover with keyboard for use in Russia 702369–251
Top cover with keyboard for use in Thailand 702369–281
Top cover with keyboard for use in Japan 702369–291
Top cover with keyboard for use in Belgium 702369–A41
Top cover with keyboard for use in Taiwan 702369–AB1
Top cover with keyboard for use in South Korea 702369–AD1
Top cover with keyboard for use in Internationally 702369–B31
Top cover with keyboard for use in Switzerland 702369–BG1
Top cover with keyboard for use in Canada 702369–DB1
Top cover with keyboard for use in Denmark, Finland and Norway 702369–DH1
Before removing the TouchPad button board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4. Remove the display panel (see Display panel assembly and Battery on page 40).
5. Remove the base enclosure (see Base enclosure on page 28).
Component replacement procedures 35
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Remove the TouchPad button board and cable:
1. Turn the top cover upside down, with the back edge toward you.
2. Disconnect the TouchPad cable (1) and release the metal tape (2).
3. Remove the two Phillips PM screws, and then remove the TouchPad tab.
4. Remove the TouchPad.
Reverse this procedure to install the TouchPad button board and cable.
36 Chapter 4 Removal and replacement procedures
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System board
NOTE: The system board spare part kit includes replacement thermal material.
Description Spare part number
For use only with computer models equipped with 64–GB devices 702366–001
For use only with W8 Standard computer models equipped with 64–GB devices 702366-501
For use only with W8 Pro computer models equipped with 64–GB devices 702366–601
System board for keyboard dock 702367–001
System board for use only with 64–GB models equipped with an Intel Z2760 1.8GHz processor
(includes processor and replacement thermal material)
702366–001
System board for use only with 64–GB W8 Standard models equipped with an Intel Z2760 1.8GHz
processor (includes processor and replacement thermal material)
702366–501
System board for use only with 64–GB W8 Pro models equipped with an Intel Z2760 1.8GHz
processor (includes processor and replacement thermal material)
702366–601
Before removing the system board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4. Remove the base enclosure (see Base enclosure on page 28).
5. Remove the battery (see Battery on page 29).
Remove the system board:
1. Remove the following cables:
● Power connector/USB/Audio board cable (1)
● Digital card media reader cable (2)
● Hinge assembly left cable(3)
● TouchPad cable (4)
● Keyboard cable (5)
● Multimedia board cable (6)
Component replacement procedures 37
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2. Remove the 5 Phillips PM 2.0x3.0 screws (1).
3. Remove the system board (2).
Reverse this procedure to install the system board.
Tablet parts
The following sections show the removal and replacement procedures for the tablet parts.
38 Chapter 4 Removal and replacement procedures
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NOTE: Any time the internal tablet components are repaired, the display bezel should be replaced.
Component replacement procedures 39
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Display panel assembly and Battery
NOTE: When disassembling or assembling the display panel, it is necessary to operate in a clean
environment such as a clean room or clean work table.
Description Spare part number
2–cell 25WHr 3.38 AH Li-ion battery 694501–001
11.6-in, HD, Anti-Glare WLED display panel for use in all regions 702362-001
11.6-in, HD, Anti-Glare WLED display panel for use with 64–GB units in Europe, the Middle
East and Africa
702355-001
11.6-in, HD, Anti-Glare WLED display panel for use with 64–GB units in New Zealand 702355–011
11.6-in, HD, Anti-Glare WLED display panel for use with 64–GB units in Latin America 702355-161
11.6-in, HD, Anti-Glare WLED display panel for use with 64–GB units in Thailand 702355–281
11.6-in, HD, Anti-Glare WLED display panel for use with 64–GB units in Asia Pacific 702355-371
11.6-in, HD, Anti-Glare WLED display panel for use with 64–GB units in People's Republic of
China
702355–AA1
11.6-in, HD, Anti-Glare WLED display panel for use with 64–GB units in Taiwan 702355–AB1
11.6-in, HD, Anti-Glare WLED display panel for use with 64–GB units in Hong Kong 702355–AC1
11.6-in, HD, Anti-Glare WLED display panel for use with 64–GB units in Chile 702355–D11
11.6-in, HD, Anti-Glare WLED display panel for use with 64–GB units in India 702355–D61
11.6-in, HD, Anti-Glare WLED display panel for use with 128–GB units in Europe, the Middle
East and Africa
708758-001
11.6-in, HD, Anti-Glare WLED display panel for use with 128–GB units in New Zealand 708758–011
11.6-in, HD, Anti-Glare WLED display panel for use with 128–GB units in Latin America 708758-161
11.6-in, HD, Anti-Glare WLED display panel for use with 128–GB units in Asia Pacific 708758–371
11.6-in, HD, Anti-Glare WLED display panel for use with 128–GB units in People's Republic
of China
708758–AA1
11.6-in, HD, Anti-Glare WLED display panel for use with 128–GB units in Taiwan 708758–AB1
11.6-in, HD, Anti-Glare WLED display panel for use with 128–GB units in Hong Kong 708758–AC1
11.6-in, HD, Anti-Glare WLED display panel for use with 128–GB units in Chile 708758–D11
11.6-in, HD, Anti-Glare WLED display panel for use with 128–GB units in India 708758–D61
11.6-in, HD, Anti-Glare WLED display panel for use with 64–GB Pro units in New Zealand 716825–011
11.6-in, HD, Anti-Glare WLED display panel for use with 64–GB Pro units in India 716825–D61
11.6-in, HD, Anti-Glare WLED display panel for use with 128–GB Pro units in New Zealand 716826–011
11.6-in, HD, Anti-Glare WLED display panel for use with 128–GB Pro units in India 716826–D61
40 Chapter 4 Removal and replacement procedures
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Before removing the display panel, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Remove the display panel:
1. Turn the computer right-side up, with the rear toward you.
2. Open the computer.
3. Disconnect the tablet from the keyboard dock (see Releasing the tablet from the keyboard dock
on page 13).
4. Apply the heat gun to locations on the surface of the touch screen.
NOTE: Ensure that the temperature is kept at an appropriate level to avoid damaging internal
components. Glue melts at 80 degrees Celsius.
Component replacement procedures 41
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5. Release the touch screen.
NOTE: Be careful not to scratch the screen.
6. Remove the 5 2x3–mm screws securing the panel to the display assembly (2 on the top edge, 1
on the right side, and 2 on the left side).
42 Chapter 4 Removal and replacement procedures
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7. Lift up on the top edge of the display.
NOTE: Support the display panel as you are removing the screws.
8. Locate the NFC antenna connector (1), disconnect the NFC antenna cable (2), and then remove
the NFC antenna (3).
Component replacement procedures 43
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9. Disconnect the tablet battery cable (1), remove the 4 screws that secure the battery (2), and
then remove the tablet battery (3).
10. Release the display panel cable support strip (1), release the display panel cable tape (2), and
then disconnect the display panel cable (3).
44 Chapter 4 Removal and replacement procedures

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