HP Envy Ultrabook 4-1200ed manual

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  • Brand: HP
  • Product: Laptop
  • Model/name: Envy Ultrabook 4-1200ed
  • Filetype: PDF
  • Available languages: English

Table of Contents

Page: 0
HP ENVY 4 Sleekbook
HP ENVY 4 Ultrabook
HP ENVY TouchSmart 4 Sleekbook
HP ENVY TouchSmart 4 Ultrabook
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.
Page: 1
© Copyright 2012 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel is a
trademark of Intel Corporation in the U.S.
and other countries. Microsoft and Windows
are U.S. registered trademarks of Microsoft
Corporation. SD Logo is a trademark of
its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: December 2012
Document Part Number: 683019-001
Page: 2
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard,
flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device
and the AC adapter comply with the user-accessible surface temperature limits defined by
the International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
Page: 3
iv Safety warning notice
Page: 4
Table of contents
1 Product description ........................................................................................................................................ 1
2 External component identification ................................................................................................................ 5
Display .................................................................................................................................................. 5
Button, speakers, and subwoofer ......................................................................................................... 6
Keys — Windows 8 models .................................................................................................................. 8
Keys — Ubuntu Linux models .............................................................................................................. 9
Lights .................................................................................................................................................. 10
TouchPad ........................................................................................................................................... 11
Left side .............................................................................................................................................. 12
Right side ........................................................................................................................................... 14
Bottom ................................................................................................................................................ 15
3 Illustrated parts catalog ............................................................................................................................... 17
Service tag and PCID label ................................................................................................................ 17
Service tag ......................................................................................................................... 17
PCID label .......................................................................................................................... 17
Computer major components ............................................................................................................. 19
Mass storage devices ......................................................................................................................... 25
Miscellaneous parts ............................................................................................................................ 26
Sequential part number listing ............................................................................................................ 27
4 Removal and replacement procedures ....................................................................................................... 35
Preliminary replacement requirements ............................................................................................... 35
Tools required .................................................................................................................... 35
Service considerations ....................................................................................................... 35
Plastic parts ....................................................................................................... 35
Cables and connectors ..................................................................................... 35
Drive handling ................................................................................................... 36
Grounding guidelines ......................................................................................................... 36
Electrostatic discharge damage ........................................................................ 36
v
Page: 5
Packaging and transporting guidelines ............................................. 37
Component replacement procedures ................................................................................................. 39
Display panel ..................................................................................................................... 39
Base enclosure .................................................................................................................. 42
Battery ............................................................................................................................... 43
Hard drive .......................................................................................................................... 46
RTC battery ....................................................................................................................... 49
Memory module ................................................................................................................. 50
WLAN module .................................................................................................................... 52
TouchPad module .............................................................................................................. 54
Fan ..................................................................................................................................... 55
System board ..................................................................................................................... 56
Heat sink ............................................................................................................................ 61
RJ-45 module cover ........................................................................................................... 62
Media card reader assembly (smart card reader) .............................................................. 63
Subwoofer .......................................................................................................................... 64
Security bracket ................................................................................................................. 65
USB/Audio board ............................................................................................................... 66
Power connector cable ...................................................................................................... 67
Speakers ............................................................................................................................ 68
Power button board ........................................................................................................... 69
Keyboard ........................................................................................................................... 70
Top cover ........................................................................................................................... 74
WLAN antenna cables ....................................................................................................... 75
Display panel cable assembly ........................................................................................... 75
Webcam assembly ............................................................................................................ 76
Display hinges and hinge covers ....................................................................................... 77
5 Setup Utility (BIOS) and System Diagnostics ............................................................................................ 79
Windows 8 – Computer Setup (BIOS) and Advanced System Diagnostics ....................................... 79
Using Setup Utility ............................................................................................................. 79
Starting Setup Utility (BIOS) .............................................................................. 79
Updating the BIOS ............................................................................................ 79
Determining the BIOS version .......................................................... 79
Downloading a BIOS update ............................................................ 80
Using System Diagnostics ................................................................ 81
Ubuntu Linux – Setup Utility (BIOS) and AdvancedSystem Diagnostics ........................................... 81
Using Setup Utility ............................................................................................................. 81
Starting Setup Utility .......................................................................................... 81
Changing the language of Setup Utility ............................................................. 81
Using Setup Utility ............................................................................................. 82
vi
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Navigating and selecting in Setup Utility .......................................... 82
Displaying system information .......................................................... 82
Restoring factory default settings in Setup Utility ............................. 82
Exiting Setup Utility ........................................................................... 82
Updating the BIOS ............................................................................ 82
6 Specifications ................................................................................................................................................ 85
Computer specifications ..................................................................................................................... 85
14.0-inch display specifications .......................................................................................................... 86
7 Backing up, restoring, and recovering ....................................................................................................... 87
Windows 8 — Backing up, restoring, and recovering ......................................................................... 87
Creating recovery media and backups .............................................................................. 87
Creating HP Recovery media ............................................................................ 88
Restore and recovery ........................................................................................................ 89
Using Windows Refresh for quick and easy recovery ....................................... 90
Remove everything and reinstall Windows ....................................................... 90
Recovering using HP Recovery Manager ......................................................... 91
What you need to know .................................................................... 91
Using the HP Recovery partition to recover a minimized image
(select models only) .......................................................................... 92
Using HP Recovery media to recover .............................................. 92
Changing the computer boot order ................................................... 92
Removing the HP Recovery partition ................................................................ 93
Ubuntu Linux — Backing up, restoring, and recovering ..................................................................... 93
Performing a system recovery ........................................................................................... 93
Creating the restore DVDs ................................................................................ 93
Creating a restore image on a USB device ....................................................... 94
Performing recovery using the restore DVD ..................................................... 94
Backing up your information .............................................................................. 95
8 Power cord set requirements ...................................................................................................................... 97
Requirements for all countries ............................................................................................................ 97
Requirements for specific countries and regions ............................................................................... 98
9 Recycling ..................................................................................................................................................... 101
Index ................................................................................................................................................................. 103
vii
Page: 8
1 Product description
Category Description
Product Name HP ENVY4 Sleekbook PC
HP ENVY 4 Ultrabook PC
HP ENVY TouchSmart 4 Sleekbook PC
HP ENVY TouchSmart 4 Ultrabook PC
Processors Intel® Core™ i5-3337U 1.8 GHz processor SC turbo up to 2.7 GHz (3-MB cache, dual core 17 W)
Intel® Core™ i5-3317U 1.7 GHz processor SC turbo up to 2.6 GHz (3-MB L3 cache, dual core 17
W)
Intel® Core™ i3-3227U 1.9 GHz processor (3-MB cache, dual core 17 W)
Intel® Core™ i3-3217U 1.8 GHz processor (3-MB L3 cache, dual core 17 W)
Intel® Core™ i3-2377M 1.5 GHz processor (3-MB L3 cache, dual 17W)
Chipset Intel® HM77 Express platform controller hub (PCH)
Graphics Intel® HD Graphics 4000 discrete-class graphics. Supports BD and or HD-DVD playback with HD
decode, DX11 support and HDMI support
Intel® HD Graphics 3000 discrete-class graphics. Supports BD and or HD-DVD playback with HD
decode, DX11 support, and HDMI support
AMD Mars XT (RadeonT HD 8750M) switchable discrete graphics with 2GB of dedicated video
memory (128Mx16). Supports BD and or HD-DVD playback with HD decode, DX11 support, and
HDMI support
Panel 14.0" high-definition (HD) light-emitting diode (LED), BrightView (1366x768) display; (3.2mm) Slim,
Shuriken, 200 nits, Supports LVDS
Touchscreen, multitouch enabled, 160 nits (select models only)
All display assemblies include 2 wireless local area network (WLAN) antenna cables.
Supports 16:9 wide aspect ratio
Support for non-flush glass panel cover (non-PMMA)
Memory Two memory module slots
DDR3-1600MHz single channel support
DDR3-1333MHz single channel support (DDR3-1600 downgrade to 1333)
DDR3L-1600MHz Dual Channel Support (DDR3L-1600 bridge to DDR3-1600)
1
Page: 9
Category Description
Supports up to 16384-GB of system RAM
Supports the following configurations:
● 2048-MB total system memory (2048×1)
● 4096-MB total system memory (2048×2)
● 4096-MB total system memory (4096×1)
● 6144-MB total system memory (2048×1 + 4096×1)
● 8192-MB total system memory (4096×2)
● 8192-MB total system memory (8192×1)
● 12288-MB total system memory (8192×1 + 4096×1)
● 16384-MB total system memory (8192×2)
Hard drives HDD (7mm SATA 2.5”) configurations:
● 320-GB 7200 RPM 7mm SATA
● 320-GB 5400 RPM 7mm SATA
● 500-GB 5400 RPM 7mm SATA
mSATA SSD configurations:
● 32-GB SSD (select models only)
● 24-GB SSD (select models only)
Optical drive External USB optical drive (computer USB ports support 2A current)
SATA
12.7 mm tray load
Supports the following external optical drives:
● Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive
● DVD±RW Super Multi Double-Layer Combo Drive
Audio and video Dual array digital microphones
Two integrated stereo speakers and subwoofer
HP TrueVision high-definition webcam (fixed, no tilt, 1280×720 by 30 frames per second)
Ethernet Integrated 10/100/1000 GB network interface card (NIC)
Wireless Integrated WLAN options by way of wireless module
Two WLAN antennas built into display assembly
Supports the following WLAN formats:
● Intel® Centrino® Wireless-N 2230 + Bluetooth combo w/ *2 antennas (802.11 b/g/n,
Bluetooth 3.0)
● Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter
● Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter
2 Chapter 1 Product description
Page: 10
Category Description
External media card Push-push insertion/removal
HP Multi-Format Digital Media Reader supports the following digital card formats:
● MultiMediaCard
● Secure Digital (SD) Card
● Secure Digital High-Capacity (SDHC) Card
● Secure Digital Extended Capacity (SDxC) Card
Ports ● 3-pin AC power (non-smart pin)
● Audio-in (mono microphone), supports jack detection
● Audio-out (stereo headphone), supports jack detection
● HDMI version 1.4b supporting 1920p, 1920 ×1200 @ 60Hz
● RJ-45 (Ethernet, includes link and activity lights)
● USB 3.0 (2 ports)
● USB 2.0 (1 port)
Keyboard/pointing
devices
● 97% Duracoat, island-style keyboard, no spill-resistance (in black finish)
● Backlit, island-style keyboard in black finish (NA CTO only)
● Backlit, island-style keyboard in silver finish
● 97% Duracoat, island-style keyboard, no spill-resistance (in silver finish)
TouchPad with multi-touch gestures
Taps enabled as default
ClickPad with Imaging sensor
Support Windows 8 Modern Trackpad Gestures
Power requirements Supports the following HP AC adapters:
● 65-W (non-smart) PFC RC V EM 3-wire HP AC adapter
Supports the following batteries:
● 4-cell, 52WHr 3.55 AH Li-ion battery
Operating system Preinstalled:
● Windows 8 Standard (64-bit)
● Windows 8 Professional (64-bit)
● Ubuntu Linux
Serviceability End-user replaceable part: AC adapter
3
Page: 12
2 External component identification
Display
Component Description
(1) Internal display switch Turns off the display and initiates Sleep/Suspend if the display
is closed while the power is on.
NOTE: The internal display switch is not visible from the
outside of the computer.
(2) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
(3) Internal microphones (2) Record sound.
(4) Webcam light On: The webcam is in use.
Display 5
Page: 13
Component Description
(5) HP TrueVision HD Webcam Records video, captures still photographs, and allows video
conferences and online chat by means of streaming video.
To use the webcam in Windows 8, from the Start screen, type
c, and then select CyberLink YouCam.
For details about using your webcam in Ubuntu Linux, click the
Help menu in the guvcview software.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety and
Environmental Notices that applies to your country or region.
Button, speakers, and subwoofer
6 Chapter 2 External component identification
Page: 14
Component Description
(1) Power button ● When the computer is off, press the button to turn on
the computer.
● When the computer is in the Sleep/Suspend state,
press the button briefly to exit Sleep/Suspend.
● When the computer is in Hibernation, press the button
down briefly to exit Hibernation
CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
If the computer has stopped responding and Microsoft®
Windows® shutdown procedures are ineffective, press and
hold the power button down for at least 5 seconds to turn
off the computer.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly from
inactivity. For more information, see the User Guide.
To learn more about your power settings:
In Windows 8:
● From the Start screen, type power, select Settings,
and then select Power options, or see the User
Guide.
In Ubuntu Linux:
● Click the System menu icon at the far right of the top
panel, and then click System Settings > Power icon.
(2) Speakers (2) Produce sound.
(3) HP Triple Bass Reflex Subwoofer Provides superior bass sound.
Button, speakers, and subwoofer 7
Page: 15
Keys — Windows 8 models
Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Executes frequently used system functions when pressed
in combination with the b key or the esc key.
(3) Windows 8 logo key Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows logo key again will return
you to the previous screen.
(4) Action keys Execute frequently used system functions.
NOTE: On select models, the f5 action key turns the
radiance backlight keyboard feature off or on.
(5) Windows 8 applications key Displays a shortcut menu for a selected object.
8 Chapter 2 External component identification
Page: 16
Keys — Ubuntu Linux models
Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Executes frequently used system functions when pressed
in combination with the b key or the esc key.
(3) Operating system logo key Displays the operating system menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select models, the f5 action key turns the
radiance backlight keyboard feature off or on.
(5) Operating system applications key Displays a shortcut menu for items beneath the cursor.
Keys — Ubuntu Linux models 9
Page: 17
Lights
Component Description
(1) Power light ● White: The computer is on.
● Blinking white: The computer is in the Sleep/Suspend
state, which is an energy-saving mode. The computer
shuts off power to the display and other unneeded
components.
● Off: The computer is off or in Hibernation. Hibernation
is an energy-saving mode that uses the least amount
of power.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory.
RapidStart Technology allows your computer to
resume quickly from inactivity.
(2) Mute light ● Amber: Computer sound is off.
● Off: Computer sound is on.
(3) Wireless light ● White: An integrated wireless device, such as a
wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.
● Amber: All wireless devices are off.
(4) Caps lock light On: Caps lock is on, which switches the keys to all capital
letters.
(5) TouchPad light ● On: The TouchPad is off.
● Off: The TouchPad is on.
10 Chapter 2 External component identification
Page: 18
TouchPad
Component Description
(1) TouchPad on/off button Turns the TouchPad on or off.
(2) TouchPad light ● On: The TouchPad is off.
● Off: The TouchPad is on.
(3) TouchPad zone Moves the on-screen pointer and selects or activates items
on the screen.
(4) Left TouchPad button Functions like the left button on an external mouse.
(5) Right TouchPad button Functions like the right button on an external mouse.
TouchPad 11
Page: 19
Left side
Component Description
(1) RJ-45 (network) status lights (2) ● White (left): The network is connected.
● Amber (right): Activity is occurring on the network.
(2) RJ-45 (network) jack Connects a network cable.
(3) HDMI port Connects an optional video or audio device, such as a
high-definition television, or any compatible digital or audio
device.
(4) USB 3.0 ports (2) Connect optional USB 3.0 devices and provide enhanced
USB power performance.
NOTE: For details about different types of USB ports, see
the User Guide.
(5) Digital Media slot Supports the following digital card formats:
● Secure Digital (SD) Memory Card
● Secure Digital High Capacity (SDHC) Memory Card
● Secure Digital Extended Capacity (SDxC) Memory
Card
● Ultra High Speed MultiMediaCard (UHS/MMC)
12 Chapter 2 External component identification
Page: 20
Component Description
(6) Hard drive light ● Blinking white: The hard drive is being accessed.
● Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
NOTE: For information about HP 3D DriveGuard,
see the User Guide.
(7) Power light ● White: The computer is on.
● Blinking white: The computer is in the Sleep/Suspend
state, which is an energy-saving mode. The computer
shuts off power to the display and other unneeded
components.
● Off: The computer is off or in Hibernation. Hibernation
is an energy-saving mode that uses the least amount
of power.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory.
RapidStart Technology allows your computer to
resume quickly from inactivity.
Left side 13
Page: 21
Right side
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
(2) Audio-in (microphone) jack Connects an optional computer headset microphone, stereo
array microphone, or monaural microphone.
(3) Audio-out (headphone) jack Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable.
WARNING! To reduce the risk of personal injury, adjust
the volume before using headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety and Environmental Notices.
NOTE: When a device is connected to a headphone jack,
the computer speakers are disabled.
(4) USB 2.0 charging port Connects an optional USB device. The USB 2.0 charging
port can also charge select models of cell phones and MP3
players, even when the computer is off.
NOTE: A charging USB port (also referred to as a
powered USB port) allows you to charge connected USB
devices. Standard USB ports will not charge all USB
devices or will charge using a low current. Some USB
devices require power and require you to use a powered
port.
NOTE: For details about different types of USB ports, see
the User Guide.
(5) AC adapter light ● White: The AC adapter is connected and the battery is
charged.
● Amber: The AC adapter is connected and the battery
is charging.
● Off: The computer is using DC power.
(6) Power connector Connects an AC adapter.
14 Chapter 2 External component identification
Page: 22
Bottom
Component Description
Vents (2) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
Bottom 15
Page: 23
16 Chapter 2 External component identification
Page: 24
3 Illustrated parts catalog
Service tag and PCID label
Service tag
When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag, which is located on the bottom of the computer.
Item Description Function
(1) Product name This is the product name affixed to the front of
the computer.
(2) Serial number This is an alphanumeric identifier that is unique to
each product.
(3) Part number/Product number This number provides specific information about the
product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.
(4) Warranty period This number describes the duration of the warranty
period for the computer.
(5) Model description (select models only) This is the alphanumeric identifier used to locate
documents, drivers, and support for the computer.
PCID label
The PCID label provides the information required to properly reset the notebook firmware (BIOS)
back to factory shipped specifications when replacing the system board. The label may have a
different number of characters depending on the operating system on the computer.
NOTE: Computer details may vary from images.
Service tag and PCID label 17
Page: 25
Windows 8 models
Non-Windows 8 models
18 Chapter 3 Illustrated parts catalog
Page: 26
Computer major components
Item Component Spare part
number
(1) Display panel
In black finish for use with touch models only 699378-001
716398-001
Computer major components 19
Page: 27
Item Component Spare part
number
In black finish for use with non-touch models only 702683-001
716399-001
In black and silver finish for use with non-touch models only 702684-001
716400-001
(2) Top cover 686093-001
690194-001
(3) Power button board (includes cable) 688000-001
(4) Keyboard (includes keyboard cable):
In black finish for use with Windows 8
For use in the United States 698679-001
For use in the United Kingdom and Singapore 698679-031
For use in Germany 698679-041
For use in France 698679-051
For use in Italy 698679-061
For use in Latin America 698679-161
For use in Thailand 698679-281
For use in Japan 698679-291
For use in Taiwan 698679-AB1
For use in Korea 698679-AD1
For use in the Netherlands 698679-B31
For use in Slovenia 698679-BA1
For use in India 698679-D61
For use in the Czech Republic 698679-FL1
Backlit keyboard in black finish for use with Windows 8
For use in the United States 698680-001
For use in Spain 698680-071
For use in Turkey 698680-141
For use in Latin America 698680-161
For use in Saudi Arabia 698680-171
For use in Russia 698680-251
For use in Belgium 698680-A41
For use in the Netherlands 698680-B31
For use in Switzerland 698680-BG1
20 Chapter 3 Illustrated parts catalog
Page: 28
Item Component Spare part
number
For use in Canada 698680-DB1
For use in Denmark, Finland, Norway 698680-DH1
in black/silver finish for use with Windows 8
For use in the United States 698681-001
For use in the United Kingdom and Singapore 698681-031
For use in Germany 698681-041
For use in France 698681-051
For use in Italy 698681-061
For use in Latin America 698681-161
For use in Thailand 698681-281
For use in Japan 698681-291
For use in Taiwan 698681-AB1
For use in Korea 698681-AD1
For use in the Netherlands 698681-B31
For use in Slovenia 698681-BA1
For use in India 698681-D61
For use in the Czech Republic 698681-FL1
Backlit keyboard In black/silver finish for use with Windows 8
For use in the United States 698682-001
For use in Spain 698682-071
For use in Turkey 698682-141
For use in Latin America 698682-161
For use in Saudi Arabia 698682-171
For use in Brazil 698682-201
For use in Russia 698682-251
For use in Belgium 698682-A41
For use in the Netherlands 698682-B31
For use in Switzerland 698682-BG1
For use in Canada 698682-DB1
For use in Denmark, Finland, Norway 698682-DH1
(5) TouchPad button board (includes cable)
In black finish 687997-001
In silver finish 691640-001
(6) Speaker kit (includes subwoofer) 686585-001
Computer major components 21
Page: 29
Item Component Spare part
number
(7) Keyboard bracket 687998-001
(8) Smart card reader 687097-001
For use with touch models only 702928-001
(9a) Power connector cable (includes bracket) 686577-001
(9b) Power connector cable bracket 686577-001
(10) RTC battery 686922-001
(11) System board
For non-touch models:
System board for use only with computer models equipped with an Intel 1.9 GHz processor
(includes processor and replacement thermal material).
713810-001
713814-001
System board for use only with computer models equipped with an Intel 1.9 GHz processor
and Windows 8 Standard (includes processor and replacement thermal material).
713810-501
713814-501
System board for use only with computer models equipped with an Intel 1.9 GHz processor
and Windows 8 Pro (includes processor and replacement thermal material).
713810-601
713814-601
System board for use only with computer models equipped with an Intel 1.8 GHz processor
(includes processor and replacement thermal material).
686086-002
693657-001
708961-001
708966-001
712354-001
712355-001
713809-001
713813-001
716306-001
System board for use only with computer models equipped with an Intel 1.8 GHz processor
and Windows 8 Standard (includes processor and replacement thermal material).
708966-501
712354-501
712355-501
713809-501
713813-501
716306-501
22 Chapter 3 Illustrated parts catalog
Page: 30
Item Component Spare part
number
System board for use only with computer models equipped with an Intel 1.8 GHz processor
and Windows 8 Pro (includes processor and replacement thermal material).
708966-601
712354-601
712355-601
713809-601
713813-601
716306-601
System board for use only with computer models equipped with an Intel 1.7GHz processor
(includes processor and replacement thermal material).
686087-002
708963-001
716307-001
System board for use only with computer models equipped with an Intel 1.7 GHz processor
and Windows 8 Standard (includes processor and replacement thermal material).
716307-501
System board for use only with computer models equipped with an Intel 1.7 GHz processor
and Windows 8 Pro (includes processor and replacement thermal material).
716307-601
System board for use only with computer models equipped with an Intel 1.6 GHz processor
(includes processor and replacement thermal material).
686089-002
686091-002
System board for use only with computer models equipped with an Intel 1.5 GHz processor
(includes processor and replacement thermal material).
693655-001
693656-001
708964-001
708965-001
712356-001
716308-001
System board for use only with computer models equipped with an Intel 1.5 GHz processor
and Windows 8 Standard (includes processor and replacement thermal material)
702922-501
708964-501
708965-501
712356-501
716308-501
System board for use only with computer models equipped with an Intel 1.5 GHz processor
and Windows 8 Pro (includes processor and replacement thermal material)
702922-601
708964-601
708965-601
712356-601
716308-601
System board for use only with computer models equipped with an Intel 1.4GHz processor
(includes processor and replacement thermal material).
686088-002
System board for use only with computer models equipped with an Intel 1.4GHz processor
and Windows 8 Standard (includes processor and replacement thermal material).
686088-002
Computer major components 23
Page: 31
Item Component Spare part
number
System board for use only with computer models equipped with an Intel 1.4GHz processor
and Windows 8 Pro (includes processor and replacement thermal material).
686088-002
For non-touch models:
System board for use only with touch models equipped with an Intel 1.8 GHz processor
(includes replacement thermal material)
702925-001
System board for use only with touch models equipped with an Intel 1.8 GHz processor and
Windows 8 Standard (includes replacement thermal material)
702925-501
708961-501
System board for use only with touch models equipped with an Intel 1.8 GHz processor and
Windows 8 Pro (includes replacement thermal material)
702925-601
708961-601
System board for use only with touch models equipped with an Intel 1.7 GHz processor
(includes processor and replacement thermal material)
702926-001
708962-001
System board for use only with touch models equipped with an Intel 1.7 GHz processor and
Windows 8 Standard (includes processor and replacement thermal material)
702926-501
708962-501
System board for use only with touch models equipped with an Intel 1.7 GHz processor and
Windows 8 Pro (includes processor and replacement thermal material)
702926-601
708962-601
(12) Fan—Heat sink 686578-001
686579-001
(13) Fan 691641-001
(14) USB/Audio board 686584-001
(15) Battery:
4-cell, 52 WHr 3.55AH Li-ion battery 681949-001
(16) Security lock 686577-001
(17) Hard drive (7mm SATA 2.5”)
320-GB, 7200-rpm hard drive 634862-005
320-GB, 5400-rpm hard drive 645193-005
320-GB, 5400-rpm hard drive 683802-005
(18) Subwoofer (included in Speaker Kit) 686586-001
(19) Base enclosure
Base enclosure in red finish 686092-001
Base enclosure in black finish 690193-001
Base enclosure for use with touch models only 702927-001
24 Chapter 3 Illustrated parts catalog
Page: 32
Mass storage devices
Item Component Spare part number
(1) Hard drive (7mm SATA 2.5”)
320-GB, 7200-rpm hard drive 634862-005
320-GB, 5400-rpm hard drive 645193-005
500-GB 5400-rpm hard drive 683802-005
(2a) Hard drive bracket 686581-001
(2b) Hard drive cable 686581-001
(3) Hard drive (mSATA solid-state drive)
32-GB solid-state (SSD) drive 687100-001
24-GB solid-state (SSD) drive 717097-001
(4) Optical drive
Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive 659941-001
DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 659940-001
Screws (not illustrated)
Mass storage devices 25
Page: 33
Miscellaneous parts
Component Spare part number
AC adapter (non-smart):
65-W PFC RC V 2-wire AC adapter (non-smart) for use in all countries and regions 693715-001
65-W PFC 2-wire AC adapter (non-smart) for use in all countries and regions 707750-001
Power cord (3-pin, black, 1.83-m):
For use in North America 490371-001
For use in Australia 490371-011
For use in Europe 490371-021
For use in the United Kingdom and Singapore 490371-031
For use in Italy 490371-061
For use in Denmark, Finland, Norway 490371-081
For use in Switzerland 490371-111
For use in Thailand 490371-201
For use in Brazil 490371-202
For use in Japan 490371-291
For use in the People's Republic of China 490371-AA1
For use in Taiwan 490371-AB1
For use in South Korea 490371-AD1
For use in South Africa 490371-AR1
For use in Argentina 490371-D01
For use in India 490371-D61
Screw Kit 687098-001
26 Chapter 3 Illustrated parts catalog
Page: 34
Sequential part number listing
Spare part
number
Description
490371-001 Power cord for use in North America (3-pin, black, 1.83-m)
490371-011 Power cord for use in Australia (3-pin, black, 1.83-m)
490371-021 Power cord for use in Europe (3-pin, black, 1.83-m)
490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m)
490371-061 Power cord for use in Italy (3-pin, black, 1.83-m)
490371-081 Power cord for use in Denmark, Finland, Norway (3-pin, black, 1.83-m)
490371-111 Power cord for use in Switzerland (3-pin, black, 1.83-m)
490371-201 Power cord for use in Thailand (3-pin, black, 1.83-m)
490371-202 Power cord for use in Brazil (3-pin, black, 1.83-m)
490371-291 Power cord for use in Japan (3-pin, black, 1.83-m)
490371-AA1 Power cord for use in the People's Republic of China (3-pin, black, 1.83-m)
490371-AB1 Power cord for use in Taiwan (3-pin, black, 1.83-m)
490371-AD1 Power cord for use in South Korea (3-pin, black, 1.83-m)
490371-AR1 Power cord for use in South Africa (3-pin, black, 1.83-m)
490371-D01 Power cord for use in Argentina (3-pin, black, 1.83-m)
490371-D61 Power cord for use in India (3-pin, black, 1.83-m)
634862-005 320-GB, 7200-rpm hard drive
641369-005 4-GB memory module (PC3, 12800, 1600-MHz)
645193-005 320-GB, 5400-rpm hard drive
652972-005 2-GB memory module (PC3, 12800, 1600-MHz)
655795-005 Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter
657325-005 Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter
659940-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive
659941-001 Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive
670034-005 8-GB memory module (PC3, 12800, 1600-MHz)
670290-005 Intel® Centrino® Wireless-N 1030 + Bluetooth combo w/ *2 antennas (802.11 b/g/n, Bluetooth 3.0)
675794-005 802.11 b/g/n HMC 1×1 WiFi adapter
681949-001 4-cell, 50 WHr 4.1AH Li-ion battery
683802-005 500-GB, 5400-rpm hard drive
686086-002 System board for use only with computer models equipped with an Intel 1.8GHz processor (includes
processor and replacement thermal material)
686087-002 System board for use only with computer models equipped with an Intel 1.7GHz processor (includes
processor and replacement thermal material)
Sequential part number listing 27
Page: 35
Spare part
number
Description
686088-002 System board for use only with computer models equipped with an Intel 1.4GHz processor (includes
processor and replacement thermal material)
686089-002 System board for use only with computer models equipped with an Intel 1.6GHz processor (includes
processor and replacement thermal material)
686090-002 System board for use only with computer models equipped with an Intel 1.4GHz processor (includes
processor and replacement thermal material)
686091-002 System board for use only with computer models equipped with an Intel 1.6GHz processor (includes
processor and replacement thermal material)
686092-001 Base enclosure in red finish
686093-001 Top cover in black finish (includes power button board and cable and TouchPad and TouchPad cable)
686573-001 WLAN antennas
686575-001 Display bezel
686577-001 Power connector (includes cable)
686578-001 Thermal module
686579-001 Thermal module
686581-001 Hardware kit (hard drive, includes cable)
686584-001 USB/Audio board
686585-001 Speaker kit (includes subwoofer)
686586-001 Subwoofer (included in Speaker kit)
686836-251 Keyboard in black finish for use in Russia (includes keyboard cable)
686922-001 RTC battery
687097-001 Smart card reader
687098-001 Screw kit
687100-001 32-GB solid-state drive only (does not include bracket, connector cable, isolators, or screws)
687997-001 TouchPad assembly (includes bracket) in black finish
687998-001 Keyboard bracket
688000-001 Power button board (includes cable)
689844-002 System board for use only with computer models equipped with an Intel 1.7GHz processor (includes
processor and replacement thermal material)
690019-005 Atheros AR9565 802.11 b/g/n 1×1 WiFi Adapter
690020-005 Ralink 802.11 b/g/n 1×1 WiFi + Bluetooth 4.0 Combo Adapter
690193-001 Base enclosure in black finish
690194-001 Top cover in silver finish
691640-001 TouchPad assembly (includes bracket) in silver finish
691641-001 Fan (with foil)
692758-251 Keyboard in black or silver finish for use in Russia (includes keyboard cable)
28 Chapter 3 Illustrated parts catalog
Page: 36
Spare part
number
Description
693655-001 System board for use only with computer models equipped with an Intel 1.5GHz processor (includes
processor and replacement thermal material)
693656-001 System board for use only with computer models equipped with an Intel 1.5GHz processor (includes
processor and replacement thermal material)
693657-001 System board for use only with computer models equipped with an Intel 1.8GHz processor (includes
processor and replacement thermal material)
693715-001 AC Adapter (non-smart) 65 W RC V 2-wire for use in all countries and regions except India
698679-001 Keyboard in black finish for use with computer models with Windows 8 in the United States (includes
keyboard cable)
698679-031 Keyboard in black finish for use with computer models with Windows 8 in the United Kingdom and
Singapore (includes keyboard cable)
698679-041 Keyboard in black finish for use with computer models with Windows 8 in Germany (includes keyboard
cable)
698679-051 Keyboard in black finish for use with computer models with Windows 8 France (includes keyboard
cable)
698679-061 Keyboard in black finish for use with computer models with Windows 8 in Italy (includes keyboard
cable)
698679-161 Keyboard in black finish for use with computer models with Windows 8 in Latin America (includes
keyboard cable)
698679-281 Keyboard in black finish for use with computer models with Windows 8 in Thailand (includes keyboard
cable)
698679-291 Keyboard in black finish for use with computer models with Windows 8 in Japan (includes keyboard
cable)
698679-AB1 Keyboard in black finish for use with computer models with Windows 8 in Taiwan (includes keyboard
cable)
698679-AD1 Keyboard in black finish for use with computer models with Windows 8 in Korea (includes keyboard
cable)
698679-B31 Keyboard in black finish for use with computer models with Windows 8 in the Netherlands (includes
keyboard cable)
698679-BA1 Keyboard in black finish for use with computer models with Windows 8 in Slovenia (includes keyboard
cable)
698679-D61 Keyboard in black finish for use with computer models with Windows 8 in India (includes keyboard
cable)
698679-FL1 Keyboard in black finish for use with computer models with Windows 8 in the Czech Republic (includes
keyboard cable)
698680-001 Backlit keyboard in black finish for use with computer models with Windows 8 in the United States
(includes keyboard cable)
698680-071 Backlit keyboard in black finish for use with computer models with Windows 8 in Spain (includes
keyboard cable)
698680-141 Backlit keyboard in black finish for use with computer models with Windows 8 in Turkey (includes
keyboard cable)
698680-161 Backlit keyboard in black finish for use with computer models with Windows 8 in Latin America
(includes keyboard cable)
Sequential part number listing 29
Page: 37
Spare part
number
Description
698680-171 Backlit keyboard in black finish for use with computer models with Windows 8 in Saudi Arabia
(includes keyboard cable)
698680-251 Backlit keyboard in black finish for use with computer models with Windows 8 in Russia (includes
keyboard cable)
698680-A41 Backlit keyboard in black finish for use with computer models with Windows 8 in Belgium (includes
keyboard cable)
698680-B31 Backlit keyboard in black finish for use with computer models with Windows 8 in the Netherlands
(includes keyboard cable)
698680-BG1 Backlit keyboard in black finish for use with computer models with Windows 8 in Swit5zerland
(includes keyboard cable)
698680-DB1 Backlit keyboard in black finish for use with computer models with Windows 8 in Canada (includes
keyboard cable)
698680-DH1 Backlit keyboard in black finish for use with computer models with Windows 8 in Denmark, Finland,
Norway (includes keyboard cable)
698681-001 Keyboard in black/silver finish for use with computer models with Windows 8 in the United States
(includes keyboard cable)
698681-031 Keyboard in black/silver finish for use with computer models with Windows 8 in the United Kingdom
and Singapore (includes keyboard cable)
698681-041 Keyboard in black/silver finish for use with computer models with Windows 8 in Germany (includes
keyboard cable)
698681-051 Keyboard in black/silver finish for use with computer models with Windows 8 in France (includes
keyboard cable)
698681-061 Keyboard in black/silver finish for use with computer models with Windows 8 in Italy (includes
keyboard cable)
698681-161 Keyboard in black/silver finish for use with computer models with Windows 8 in Latin America
(includes keyboard cable)
698681-281 Keyboard in black/silver finish for use with computer models with Windows 8 in Thailand (includes
keyboard cable)
698681-291 Keyboard in black/silver finish for use with computer models with Windows 8 in Japan (includes
keyboard cable)
698681-AB1 Keyboard in black/silver finish for use with computer models with Windows 8 in Taiwan (includes
keyboard cable)
698681-AD1 Keyboard in black/silver finish for use with computer models with Windows 8 in Korea (includes
keyboard cable)
698681-B31 Keyboard in black/silver finish for use with computer models with Windows 8 in the Netherlands
(includes keyboard cable)
698681-BA1 Keyboard in black/silver finish for use with computer models with Windows 8 in Slovenia (includes
keyboard cable)
698681-D61 Keyboard in black/silver finish for use with computer models with Windows 8 in India (includes
keyboard cable)
698681-FL1 Keyboard in black/silver finish for use with computer models with Windows 8 in the Czech Republic
(includes keyboard cable)
698682-001 Backlit keyboard in black/silver finish for use with computer models with Windows 8 in the United
States (includes keyboard cable)
30 Chapter 3 Illustrated parts catalog
Page: 38
Spare part
number
Description
698682-071 Backlit keyboard in black/silver finish for use with computer models with Windows 8 in Spain (includes
keyboard cable)
698682-141 Backlit keyboard in black/silver finish for use with computer models with Windows 8 in Turkey
(includes keyboard cable)
698682-161 Backlit keyboard in black/silver finish for use with computer models with Windows 8 in Latin America
(includes keyboard cable)
698682-171 Backlit keyboard in black/silver finish for use with computer models with Windows 8 in Saudi Arabia
(includes keyboard cable)
698682-201 Backlit keyboard in black/silver finish for use with computer models with Windows 8 in Brazil (includes
keyboard cable)
698682-251 Backlit keyboard in black/silver finish for use with computer models with Windows 8 in Russia
(includes keyboard cable)
698682-A41 Backlit keyboard in black/silver finish for use with computer models with Windows 8 in Belgium
(includes keyboard cable)
698682-B31 Backlit keyboard in black/silver finish for use with computer models with Windows 8 in the Netherlands
(includes keyboard cable)
698682-BG1 Backlit keyboard in black/silver finish for use with computer models with Windows 8 in Switzerland
(includes keyboard cable)
698682-DB1 Backlit keyboard in black/silver finish for use with computer models with Windows 8 in Canada
(includes keyboard cable)
698682-DH1 Backlit keyboard in black/silver finish for use with computer models with Windows 8 in Denmark,
Finland, Norway (includes keyboard cable)
699378-001 Display panel for use with touch models only
699379-001 Hard drive hardware kit
699834-201 Atheros HB125 802.11 b/g/n 1×1 WiFi + Bluetooth 4.0 Combo Adapter for use in Brazil
702683-001 Display panel in black finish for use with non-touch computer models
702684-001 Display panel in black and silver finish for use with non-touch computer models
702925-001 System board for use only with computer models equipped with an Intel 1.8 GHz processor and
Windows 8 Standard (includes processor and replacement thermal material)
702925-501 System board for use only with computer models equipped with an Intel 1.8 GHz processor and
Windows 8 Standard (includes processor and replacement thermal material)
702925-601 System board for use only with computer models equipped with an Intel 1.8 GHz processor and
Windows 8 Professional (includes processor and replacement thermal material)
702926-001 System board for use only with computer models equipped with an Intel 1.7 GHz processor and
Windows 8 Standard (includes processor and replacement thermal material)
702926-501 System board for use only with computer models equipped with an Intel 1.7 GHz processor and
Windows 8 Standard (includes processor and replacement thermal material)
702926-601 System board for use only with computer models equipped with an Intel 1.7 GHz processor and
Windows 8 Professional (includes processor and replacement thermal material)
702927-001 Base enclosure for use with touch models only
702928-001 Smart card reader for use only with touch models only
Sequential part number listing 31
Page: 39
Spare part
number
Description
707750-001 AC Adapter (non-smart) 65 W RC V 2-wire for use in all countries and regions except India
708961-001 For use only with computer models equipped with an Intel 1.8 GHz processor (includes replacement
thermal material)
708961-501 For use only with computer models equipped with an Intel 1.8 GHz processor and Windows 8
Standard (includes replacement thermal material)
708961-601 For use only with computer models equipped with an Intel 1.8 GHz processor and Windows 8 Pro
(includes replacement thermal material)
708962-001 For use only with computer models equipped with an Intel 1.7 GHz processor (includes processor and
replacement thermal material)
708962-501 For use only with computer models equipped with an Intel 1.7 GHz processor and Windows 8
Standard (includes processor and replacement thermal material)
708962-601 For use only with computer models equipped with an Intel 1.7 GHz processor and Windows 8 Pro
(includes processor and replacement thermal material)
708963-001 For use only with computer models equipped with an Intel 1.7 GHz processor (includes processor and
replacement thermal material)
708963-501 For use only with computer models equipped with an Intel 1.7 GHz processor and Windows 8
Standard (includes processor and replacement thermal material)
708963-601 For use only with computer models equipped with an Intel 1.7 GHz processor and Windows 8 Pro
(includes processor and replacement thermal material)
708964-001 For use only with computer models equipped with an Intel 1.5 GHz processor (includes processor and
replacement thermal material)
708964-501 For use only with computer models equipped with an Intel 1.5 GHz processor and Windows 8
Standard (includes processor and replacement thermal material)
708964-601 For use only with computer models equipped with an Intel 1.5 GHz processor and Windows 8 Pro
(includes processor and replacement thermal material)
708965-001 For use only with computer models equipped with an Intel 1.5 GHz processor (includes processor and
replacement thermal material)
708965-501 For use only with computer models equipped with an Intel 1.5 GHz processor and Windows 8
Standard (includes processor and replacement thermal material)
708965-601 For use only with computer models equipped with an Intel 1.5 GHz processor and Windows 8 Pro
(includes processor and replacement thermal material)
708966-001 For use only with computer models equipped with an Intel 1.8 GHz processor (includes processor and
replacement thermal material)
708966-501 For use only with computer models equipped with an Intel 1.8 GHz processor and Windows 8
Standard (includes processor and replacement thermal material)
708966-601 For use only with computer models equipped with an Intel 1.8 GHz processor and Windows 8 Pro
(includes processor and replacement thermal material)
712354-001 For use only with computer models equipped with an Intel 1.7 GHz processor (includes processor and
replacement thermal material)
712354-501 For use only with computer models equipped with an Intel 1.7 GHz processor and Windows 8
Standard (includes processor and replacement thermal material)
712354-601 For use only with computer models equipped with an Intel 1.7 GHz processor and Windows 8 Pro
(includes processor and replacement thermal material)
32 Chapter 3 Illustrated parts catalog
Page: 40
Spare part
number
Description
712355-001 For use only with computer models equipped with an Intel 1.8 GHz processor (includes processor and
replacement thermal material)
712355-501 For use only with computer models equipped with an Intel 1.8 GHz processor and Windows 8
Standard (includes processor and replacement thermal material)
712355-601 For use only with computer models equipped with an Intel 1.8 GHz processor and Windows 8 Pro
(includes processor and replacement thermal material)
712356-001 For use only with computer models equipped with an Intel 1.5 GHz processor (includes processor and
replacement thermal material)
712356-501 For use only with computer models equipped with an Intel 1.5 GHz processor and Windows 8
Standard (includes processor and replacement thermal material)
712356-601 For use only with computer models equipped with an Intel 1.5 GHz processor and Windows 8 Pro
(includes processor and replacement thermal material)
713809-001 For use only with computer models equipped with an Intel 1.8 GHz processor (includes processor and
replacement thermal material)
713809-501 For use only with computer models equipped with an Intel 1.8 GHz processor and Windows 8
Standard (includes processor and replacement thermal material)
713809-601 For use only with computer models equipped with an Intel 1.8 GHz processor and Windows 8 Pro
(includes processor and replacement thermal material)
713810-001 For use only with computer models equipped with an Intel 1.9 GHz processor (includes processor and
replacement thermal material)
713810-501 For use only with computer models equipped with an Intel 1.9 GHz processor and Windows 8
Standard (includes processor and replacement thermal material)
713810-601 For use only with computer models equipped with an Intel 1.9 GHz processor and Windows 8 Pro
(includes processor and replacement thermal material)
713813-001 For use only with computer models equipped with an Intel 1.8 GHz processor (includes processor and
replacement thermal material)
713813-501 For use only with computer models equipped with an Intel 1.8 GHz processor and Windows 8
Standard (includes processor and replacement thermal material)
713813-601 For use only with computer models equipped with an Intel 1.8 GHz processor and Windows 8 Pro
(includes processor and replacement thermal material)
713814-001 For use only with computer models equipped with an Intel 1.9 GHz processor (includes processor and
replacement thermal material)
713814-501 For use only with computer models equipped with an Intel 1.9 GHz processor and Windows 8
Standard (includes processor and replacement thermal material)
713814-601 For use only with computer models equipped with an Intel 1.9 GHz processor and Windows 8 Pro
(includes processor and replacement thermal material)
716306-001 For use only with computer models equipped with an Intel 1.8 GHz processor (includes processor and
replacement thermal material)
716306-501 For use only with computer models equipped with an Intel 1.8 GHz processor and Windows 8
Standard (includes processor and replacement thermal material)
716306-601 For use only with computer models equipped with an Intel 1.8 GHz processor and Windows 8 Pro
(includes processor and replacement thermal material)
716307-001 For use only with computer models equipped with an Intel 1.87 GHz processor (includes processor
and replacement thermal material)
Sequential part number listing 33
Page: 41
Spare part
number
Description
716307-501 For use only with computer models equipped with an Intel 1.7 GHz processor and Windows 8
Standard (includes processor and replacement thermal material)
716307-601 For use only with computer models equipped with an Intel 1.7 GHz processor and Windows 8 Pro
(includes processor and replacement thermal material)
716308-001 For use only with computer models equipped with an Intel 1.5 GHz processor (includes processor and
replacement thermal material)
716308-501 For use only with computer models equipped with an Intel 1.5 GHz processor and Windows 8
Standard (includes processor and replacement thermal material)
716308-601 For use only with computer models equipped with an Intel 1.5 GHz processor and Windows 8 Pro
(includes processor and replacement thermal material)
716398-001 Display panel In black finish for use with touch models only
716399-001 Display panel in black finish for use with non-touch models only
716400-001 Display panel in black and silver finish for use with non-touch models only
717097-001 24-GB mSATA solid-state drive (SSD)
34 Chapter 3 Illustrated parts catalog
Page: 42
4 Removal and replacement procedures
CAUTION: This computer does not have user-replaceable parts. Only HP authorized service
providers should perform the removal and replacement procedures described here. Accessing the
internal part could damage the computer or void the warranty.
Preliminary replacement requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Flat-bladed screwdriver
● Magnetic screwdriver
● Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.
Use care when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to
unseat or seat the cables during removal and insertion. Handle cables by the connector whenever
possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in
such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex
cables with extreme care; these cables tear easily.
Preliminary replacement requirements 35
Page: 43
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether
the computer is off or in Hibernation, turn the computer on, and then shut it down through the
operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and
be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors
or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some
protection, but in many cases, ESD contains enough power to alter device parameters or melt
silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a
normal cycle. Or the device may function normally for a while, then degrade in the internal layers,
reducing its life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal
components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines
described in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.
36 Chapter 4 Removal and replacement procedures
Page: 44
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or
packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or
nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded
tools and equipment.
● Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-
safe materials.
Preliminary replacement requirements 37
Page: 45
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle
these items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible
straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper
ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug
connectors, use alligator clips to connect a wrist strap.
● When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)
can be used at standing workstations and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one
megohm resistance between the operator and ground. To be effective, the conductive must be
worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
● Antistatic tape
● Antistatic smocks, aprons, and sleeve protectors
● Conductive bins and other assembly or soldering aids
● Nonconductive foam
● Conductive tabletop workstations with ground cords of one megohm resistance
● Static-dissipative tables or floor mats with hard ties to the ground
● Field service kits
● Static awareness labels
● Material-handling packages
● Nonconductive plastic bags, tubes, or boxes
● Metal tote boxes
● Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
38 Chapter 4 Removal and replacement procedures
Page: 46
Component replacement procedures
This chapter provides removal and replacement procedures.
There are as many as 77 screws that must be removed, replaced, or loosened when servicing
the computer. Make special note of each screw size and location during removal and replacement.
Display panel
Description Spare part number
14.0 in, WLED, BrightView SVA display panel
In black finish for use with touch models only 699378-001
716398-001
In black finish for use with non-touch models only 702683-001
716399-001
In black and silver finish for use with non-touch models only 702684-001
716400-001
Before removing the display panel, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Remove the display panel:
1. Turn the computer right-side up, with the rear toward you.
2. Open the computer.
3. Remove the 2 screw covers (1) on the left and right side base of the display panel.
NOTE: Use a sharp probe to pop the covers out to avoid scratching the bezel
4. Remove the 2 Phillips PM 2.5x3 screws (2) on the left and right hinges that secure the display
panel to the computer.
NOTE: Support the display panel as you are removing the screws.
5. Loosen the edges of the plastic bezel cover (3) from all four sides of the display panel.
Component replacement procedures 39
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6. Lift the display bezel cover (4), and then remove the cover (5).
7. Remove the 4 Phillips PM 2x2 display panel screws (2 on the top and 2 on the bottom).
NOTE: Remove any tabs or tape adhering to the display panel.
40 Chapter 4 Removal and replacement procedures
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8. Disconnect the display panel cable (1), and then move the panel towards the keyboard (2).
NOTE: Support the display panel as you lean the panel forward.
9. Release the support strip (1) that secures the display panel connector. Disconnect the display
panel cable from the display panel (2), and then remove the panel (3).
Reverse this procedure to install the display panel.
Component replacement procedures 41
Page: 49
Base enclosure
Description Spare part number
Base enclosure (Red) 686092-001
Base enclosure (Black) 690193-001
Base enclosure for touch models only 702927-001
Before disassembling the computer, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4. Remove the display panel (see Display panel on page 39).
Remove the base enclosure:
1. Turn the computer face down, remove the 12 Phillips PM 7.5 millimeter long screws.
42 Chapter 4 Removal and replacement procedures
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2. Remove the bottom enclosure.
NOTE: To remove the bottom enclosure, use a thin, non-conductive tool such as the HP Tool
Shroud separator, available on the HP website.
Battery
Description Spare part number
4-cell, 52WHr 3.55AH Li-ion battery 681949-001
Before removing the battery, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4. Remove the display panel (see Display panel on page 39).
5. Remove the base enclosure (see Base enclosure on page 42).
Remove the battery:
1. Turn the computer right-side up, with the front toward you.
Component replacement procedures 43
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2. Disconnect the battery cable.
3. Move the battery cable to the side (1), and then remove the 3 Phillips PM 2.5×4.2 screws (2) that
secure the battery to the top cover.
44 Chapter 4 Removal and replacement procedures

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