HP df1000 manual

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  • Brand: HP
  • Product: Digital Photo Frame
  • Model/name: df1000
  • Filetype: PDF
  • Available languages: English, French

Table of Contents

Page: 1

English
FCC Compliance Statement
Note: This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one of
the following measures:
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment and receiver.
– Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
– Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: To assure continued compliance, only use shielded
interface cables when connecting to computer or peripheral devices.
Any changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject
to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Page: 2

English
Table of Contents
FCC Compliance Statement
What’s in the Box?
Getting Started
Remote Control
Initial Setup
Setup Menu
Key Features
Selecting a Memory Source
Picture Options
Picture Rotate and Zoom
Copying and Deleting Pictures
Printing with PictBridge™
Music Playback
Video Playback
Four-Quadrant Display
Clock & Calendar Display
Specifications
Frequently Asked Questions
Cleaning and Care Tips
Getting Help
1
3
4
7
8
10
12
13
14
15
16
20
22
23
25
26
30
34
36
37
Page: 3

English
What’s in the Box
Qty Item Image
1 Digital Picture Frame
1
Remote Control
Replacement Battery = CR2025
PULL
1
Universal Power Adapter
(df720, df780, & df820 — 9V, 2A)
(df1000 — 12V, 1.5A)
1 USB 2.0 Cable
1 User Manual
1 Quick Start Guide
1 Warranty Document
IMPORTANT: Please keep this document
for technical support contact information.
1 Declaration of Conformity
Certain models may have inter-
changeable Mattes
Page: 4

English
1. Connect the power cord into the DC input of the digital picture frame
and plug the adapter into a power outlet as illustrated below.
DC
12V
DC
12V
MEMU
MUTE
SD/MS
/MMC/X
D
2. The HP Digital Picture Frame is preloaded with pictures that illustrate
the basic features of this product. If you want to view these pictures,
turn the frame on as illustrated in step 4. The slideshow will begin in
a few seconds. However, if you wish to immediately view your own
pictures, go to the next step (step 3).
3. Insert a memory card or USB storage device (external memory)
containing desired pictures, music, and/or video into the
appropriate card slot or USB port as illustrated below. Note:
Memory cards and USB storage devices must be orientated correctly.
DC
12V
MEMU
MUTE
SD/M
S/MM
C/XD
Getting Started
HP df720, df780, & df820 HP df1000
HP df720, df780, & df820 HP df1000
Page: 5

English
4. Power on the digital picture frame.
MEMU MUTE
A slideshow of your pictures will begin automatically in a few seconds.
If music tracks are available on the same external memory device, the
slideshow will be displayed with background music unless disabled in
the SETUP MENU. Enjoy it and have fun!
5.	In addition to the remote control, the digital picture frame has basic
control buttons and LCD backlighting controls on the top of the frame
as illustrated below.
Menu
Next/Forward
Play/Pause/Select
Previous/Return
Mute
LCD Backlighting
Move the POWER switch to the ON position
HP df720, df780, & df820
Push the POWER botton
HP df1000
MEMU MUTE
Menu
Next/Forward
Play/Pause/Select
Previous/Return
Mute
Power
HP df720, df780, & df820
HP df1000
Page: 6

English
6. When using the remote control, point it at front remote sensor as
illustrated below.
Remote Sensor
Page: 7

English
Remote Control
MENU: Press to access main menu mode or card selection
mode
TIME SET: Press this button in the time mode to set up the
date and time
SLIDESHOW: Press this button to begin a picture slideshow.
VIDEO PLAYBACK: Press this button to playback video files.
UP: Press to move up in thumbnail mode or when setting
options.
NEXT or FORWARD: Press to move right in browse,
thumbnail or menu mode.
PLAY/PAUSE or SELECT: Press to change display mode (slide
show, browse, or thumbnail). Press to play or pause music
or video files. Press to make selections in menu or settings
mode.
PREV or RETURN: Press to move left in browse, thumbnail or
menu mode, or return to previous screen in slide show mode.
DOWN: Press to move down in thumbnail mode or when
setting options.
COPY/DEL: Press this button in Photo Browse mode or
MUSIC mode to initiate the copy or delete process.
ROTATE: Press to rotate the picture.
ZOOM: Press to enlarge picture in photo browse mode.
VOL + / - : Press the + button to increase and the – button
to decrease audible playback volume.
Print: Press this button in the Browse mode to print photo
from a PictBridge™ photo printer.
BRIGHTNESS/CONTRAST/TINT/COLOR: Press this button
during picture browse mode to adjust basic appearance
controls.
Page: 8

English
1. Pull tab from remote control to activate.
PULL
Should your remote control require a new battery, please purchase
a 3 volt lithium CR2025 model for replacement. The remote control
has battery replacement instructions stamped into the back side as
illustrated below.
2. Power on the picture frame and allow the picture slideshow to begin.
Press button once to view the MAIN MENU as illustrated
below.
Initial Setup
Page: 9

English
3. Press or to highlight the icon. Press the to
open the SETUP MENU as illustrated below
4. LANGUAGE setting will be highlighted in blue. Press the
button to display additional language selections. Note: If desired
language is already selected, go to step 6.
5. Use or to highlight the desired On-Screen-Display
language (OSD) and press to select the language. Press
to return to the setup menu.
6. Press or to highlight other options and press to
select. Continue to use or to highlight and to select
the desired settings. Read the next section titled SETUP MENU for
details of these options.
Page: 10
10
English
Setup Menu
Option Description
Language
Choose from 7 On Screen Display languages.
Options are: English, German, French, Spanish,
Portuguese, Italian, and Dutch.
The factory default is “English”.
Display Image Size
Select “ORIGINAL” to display pictures with their
original properties. Display picture in full height in
normal aspect ratios. Many pictures may not fill the
screen, and leave space on both sides.
Select “OPTIMAL” to allow the frame to display
pictures with optimized properties. Picture(s) will
enlarge to fit the full width of the screen.
The factory default option is “ORIGINAL”.
Slideshow Transition
Choose from 6 options and select the preferred
transition. Options are: Normal, Random, Fade,
Curtain, Open_Door, and Cross_Comb.
The default option is set to “RANDOM”.
Slideshow Speed
Select the desired picture display duration. Options
are: 5, 10, 30, 60 Seconds, I Hour, and 24 Hours.
The default option is “5” Seconds.
Slideshow Music
Select ON to allow playback of mp3 music during the
picture slideshow. Note: you must have mp3 file(s) on
the memory source.
The factory default is set to “ON”.
Slideshow Shuffle
Select ON to display pictures in a random order.
Pictures will not repeat until all have been displayed.
Select OFF to display pictures in sequential order.
The factory default is set to “OFF”.
Programmable
On/Off
This feature will automatically turn the LCD on/off
to save energy. Select Power On Time or Power Off
Time to set the on/off time respectively. Use or
to switch between the Hour/Minute/AM PM
fields, and or to change the values.
Select ““- - : - - - -“ to disable the feature. If you want
to turn the LCD back on, press any button on the
picture frame or remote control.
The factory default is set to “- - : - - - -”.
USB Mode
This option configures the mini-USB port to either
connect to a PC or PictBridge™ Printer.
The factory default is set to “PC”.
Page: 11
1
1
English
Option Description
Auto Image
Compression
When enabled, this feature will reduce the size of
pictures copied from memory cards and USB thumb
drives by rescaling their resolutions to the resolution
of the picture frame’s LCD screen. Note that pictures
which are copied from a PC via USB connection will
not be compressed.
The factory default is set to “Enable”.
Four-Quadrant
Display
The four-quadrant display feature allows you to
choose from 6 available options of various clock,
calendar and slideshow compositions. Please refer to
page 24 for details.
Digital Matting
Digital matting puts a digital border around the LCD
screen. Choose from 6 different designs, or select
OFF to disable this feature.
The factory default is set to “OFF”.
Factory Default
If you wish to restore ALL the settings to the factory
default, use or to highlight YES and then
press the button.
Page: 12
12
English
Key Features
Features
Automatic picture rotation to match frame orientation.
Picture slideshow with or without music.
• 6 different picture transition options
• Shuffle mode option
Multiple picture viewing options.
• View individual pictures in Browse mode (see later section)
• View Pictures in thumbnail mode
• Zoom and rotate individual pictures
Playback music/audio tracks
• Music tracks must be in an mp3 file format
Playback video clips
• Video clips must be in an MPEG-1, MP4, & Motion JPEG (AVI and MOV)
file formats
Four-Quadrant Display
• Customizable layout for different alarm clock, calendar and photo display.
• Note: ONLY pictures from the internal memory will be displayed.
PictBridge Photo Printing
• Print photos directly to any PictBridge-capable printer.
Digital Matting
• Adds an elegant border around the LCD screen to complement your
photos.
Auto Image Compression
• Automatically compresses photos copied from memory cards without com-
promising their display quality.
Brightness, contrast, tint, and color adjustments in photo browse mode.
PC connection allows for adding pictures (as well as music and video files) to
internal or external memory. (see section titled Picture Options for details)
Add or delete pictures from external memory devices and internal memory
7 on screen display languages
• English, French, Spanish, Italian, German, Dutch, & Portuguese
Page: 13
13
English
The HP Digital Picture Frame can play back content from internal and
external memory devices such as USB flash drives and memory cards
typically used with digital cameras. More than one external memory
device can be inserted at any given time. However, content from only
one memory source can be selected for playback.
To select the desired picture source, there are many methods to get to
the memory source selection menu.
1. In slideshow or browse mode: Press button twice.
2. In MAIN MENU mode: Press button Once.
This will display the memory source screen as illustrated
below. Note: The screen may differ depending on type
and number of external memory devices that are inserted.
or
3. Use or to highlight the desired memory source
icon. Press to select. This will bring up the MAIN MENU
for the memory source just selected.
SD/MMC Card only SD/MMC card, Compact Flash,
and USB Flash Drive inserted.
Selecting a Memory Source
Page: 14
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English
Slideshow modes
Slideshow mode will begin automatically a few seconds after the frame
is powered on or when an external memory card/USB Flash drive is
inserted. There are two slideshow modes, one with background music
and the other without. Review the Initial Setup and Setup Menu sections
of this document for details on how to change desired settings.
Browse mode
To exit slideshow mode, press once. “Browse mode” will be dis-
played on the lower right of the screen for a few seconds. This allows
forward and previous picture viewing.
Press to return to slideshow mode.
Thumbnail mode
To view pictures in a thumbnail mode, press TWICE when in
slideshow or ONCE when in browse mode as illustrated below.
Use the arrow buttons to navigate to a picture. Press to view the
selected picture.
Picture Options
Page: 15
15
English
Picture Rotation
Pictures will be automatically rotated based on the frame orientation.
Pictures can be manually rotated by pressing the button in
slideshow or browse mode. Note: if a picture is rotated while in
slideshow mode, the frame will automatically enter into photo browse
mode. Each press of this button will rotate the picture by 90 degrees to
the right.
Press to resume slideshow mode
Picture Zoom
Pictures can be zoomed to 5X by pressing the button in slideshow
or browse mode. Each press of this button will increase the zoom by
1X until 5X. At 5X, press this button ONCE to return to the original
view. Note: if a picture is zoomed while in slideshow mode, the frame
will automatically enter into photo browse mode.
Once in zoom mode, use the arrow buttons to position the picture for
desired viewing.
Press to resume slideshow mode.
Picture Rotate and Zoom
Page: 16
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English
Copying pictures onto frame internal memory
From an external memory device: With the picture frame powered
off, insert an external memory device with the preferred pictures
into the appropriate connector. Turn the picture frame power
ON and a slideshow from the external memory will automatically
begin in a few seconds. Press button once to enter picture
browse mode or press button twice to enter thumbnail
mode. At the desired picture, press the button to display
the copy/delete menu as shown below.
‘Copy picture to’ will be highlighted in blue. Press to
display Internal Memory. Press again to copy the desired
picture onto the frame’s internal memory. A Finished text box will
be displayed indicating the picture is now in the internal memory
as illustrated below.
Finished
Press to return to photo browse mode. Use or
to select another picture and repeat above step to copy to internal
memory.
Press to resume slideshow.
Copying and Deleting Pictures
Page: 17
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English
Copying pictures onto frame internal memory
From a PC/laptop: For the first connection, it is recommended to
remove all external memory sources.
Power on the HP Digital Picture Frame. Go to the SETUP MENU
(see Initial Setup) and set the USB Mode to PC. Connect the HP
Digital Picture Frame to your Windows™ 2000 (with service pack
4 or greater), Windows™ XP (with Service Pack 2 or greater), or
Windows™ Vista PC/notebook by using the USB cable provided
with the product. 3 new drive letters should appear in Windows
Explorer. These new drive letters represent the Digital Picture
Frame’s internal memory, memory card slot 1, and memory card
slot 2. (see illustration below):
The digital picture frame will display the graphic below:
1 of the 3 new drive letters is the HP Digital Picture Frame’s
internal memory and labeled HP df720, df780, df820 or df1000
(depending on your photo frame model). Drive letter assignment
MAY vary from PC to PC.
Page: 18
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English
Use standard Windows™ explorer file copy and paste procedures
to move content onto the frame’s internal memory.
To check the picture frame's available memory, right click on
the HP df720, df780, df820 or df1000 drive letter and select
Properties. A properties menu will appear displaying the
available/free space (in Mega Bytes [MB]).
When finished copying pictures, disconnect the PC/laptop by
double-clicking on the Safely Remove Hardware icon in
the lower right on the screen of the PC/Laptop. This will display
the menu as illustrated below.
Highlight the HP df720, df780, df820 or df1000 drive and
then click on the Stop button. After notification, unplug the
USB 2.0 cable from both the PC/Laptop and the picture
frame.
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English
Deleting pictures from internal or external memory
Pictures can be deleted from internal and external memory
sources in the same manner as it was added. Before deleting a
picture or pictures, it is important to select the desired memory
source (see Selecting a Memory Source section for details).
Select the desired picture to be deleted and press the
button to display the copy/delete menu. Press to highlight
‘Delete picture’ text. Press to display the YES and NO text.
Use to highlight the desired action. If YES is highlighted,
press to delete the desired picture from memory. The picture
will disappear and the next picture (if additional pictures are
available) will be displayed.
Press twice to delete this image or press to return to
photo browse mode.
If the frame is connected to a PC or laptop as previously
described in Copying pictures - From a PC/laptop section, pictures
can be deleted using standard Windows™ explorer file delete
procedures.
Page: 20
20
English
The PictBridge™ function allows you to connect the digital picture frame
to a PictBridge™ photo printer via USB for quality photo printing.
Go to the SETUP MENU (see Initial Setup) and set the USB Mode to
Printer.
Connect the HP Digital Picture Frame to your PictBridge™ photo printer
by using the USB cable provided with the product. A message will
appear on the screen to indicate that the printer connection is detected.
In the browse mode, Use or to access the desired photo.
Press , select OK and press to start printing.
Printing with PictBridge™
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English
Once the printing is finished, press again to return to the browse
mode.
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English
Go to the MAIN MENU (see Initial Setup section). Note: make sure
the desired memory source is selected (see Selecting a Memory Source
section for details).
Use or to highlight the icon then press .
The frame will display a list of music/audio files found on the selected
memory source as illustrated below.
The first music track in the list will be highlighted. Press to begin
playback.
• The default playback mode is to play from first to last track then
repeat from the first track.
• Press to adjust volume.
• Press or to playback other tracks (if available).
Copying and Deleting Music
The process for copying or deleting music onto or from the frame
internal and external memory sources is the same as described in the
previous section titled Copying and Deleting Pictures. Please refer to
this section for details
Supported audio format: .mp3
Music Playback
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English
There are two methods to playback video files on a memory source.
Note: make sure the desired memory source is selected (see Selecting a
Memory Source section for details).
1.	Go to the MAIN MENU (see Initial Setup section) and press the
button. If compatible video files are available, playback
of the first (if more than one file) will begin.
• The default playback mode is to play from first to last
clip then repeat until stopped.
• Press to adjust volume.
• Press or to select other clips, and use
to play the selected clip.
• Press to pause playback.
• Press to return to the MAIN MENU screen.
2.	Go to the MAIN MENU (see Initial Setup section).
Use the or to highlight the icon then press
.
The frame will display a list of supported video clips/files found
on the selected memory source as illustrated below.
Video Playback
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English
Use the or to highlight a desired video clip. Press
to start playback.
• The default playback mode is to play from first to last
clip then repeat until stopped.
• Press to adjust volume.
• Press to pause playback.
• Press to return to the list of video files.
Copying and Deleting Videos
Video clips CANNOT be copied or deleted using the feature.
However, if connected to a PC or Laptop, video clips can be managed
using the same procedures as described in the Copying pictures – From
a PC/laptop section.
Supported Video format: MPEG-1, MP4, and Motion JPEG
Page: 25
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English
In the four-quadrant display, the screen is divided into four sections that
can be used to display slideshow (or images), calendar, and time/alarm
setting in various combinations.
Go to the MAIN MENU (see Initial Setup section).
Use the or to highlight the icon then press .
The frame will display the four-quadrant screen similar to the illustration
below.
Initially, the calendar and clock will display an incorrect date and time
until they are properly set up. To adjust the date and time, press the
button to display the TIME SET menu as shown below.
Four-Quadrant Display
Page: 26
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English
Setting the Calendar and Clock:
• The Set Clock option will be highlighted. Press the or
button to open the Set Clock screen as shown below.
• Use the & buttons to move between the calendar and
clock values.
• Use the & buttons to change the date and time values.
• Press when desired date and time are selected. This will return
to the TIME SET menu.
• Use & to highlight the Set Alarm or Slideshow Photo
options. Press to select the desired option.
Setting the Alarm:
• Highlight the Set Alarm option. Press the or button to
open the Set Alarm screen.
• Use the & buttons to move between the calendar, clock,
and On/OFF values.
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English
• Use the & buttons to change these values.
• Press when desired settings are selected. This will return to the
TIME SET menu.
• Use & to highlight the Set Clock or Slideshow Photo
options. Press to select the desired option.
Setting the Slideshow Photo feature:
• Highlight the Slideshow Photo option. Press the or
button to open the Slideshow Photo screen.
• Use the & buttons to highlight Internal Memory or
None(Clock Display) option.
−	 Internal Memory will display pictures from the frame’s internal
memory in a slideshow mode while in Calendar mode as
shown below:
• Note: ONLY pictures from the internal memory will be
displayed.
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English
• Press to select desired option. This will return to the TIME SET
menu and display the selected feature.
• Press the button to remove the TIME SET menu. Press
again to display the MAIN MENU screen.
Customizing the Four-Quadrant Display:
• Go to SETUP MENU (see INITIAL SETUP section).
• Use the buttons to highlight the Four-Quadrant Display option.
Press the button to display additional four-quadrant selections.
• Use to highlight the desired four-quadrant display mode and
press to select it. Press to return to the setup menu.
• Press button to return to the MAIN MENU.
Mode 1
Mode 2
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English
Specifications - df720
Panel Specification
Size 7”
Aspect ratio 16:9
Resolution 480 x 234 pixels
Power
External AC Power Adapter +9V, 2.0A
Audio
Internal speakers 1.0 W x2
Connectivity
USB Ports
1 – USB 2.0 (Host, for thumb drive)
1 – Mini USB 2.0 (Device, for link to PC
for manage internal memory, and
printing images via PictBridge™
enabled printer)
Storage/Media
Internal memory 512MB
Supported Memory cards
Memory cards slot 1
Memory Stick Pro (MS Pro), Secure
Digital (SD 2.0), XD Picture Card, &
Multi Media Card (MMC)
Memory cards slot 2 Compact Flash (CF I), Microdrive (CF II)
Media Files Supported:
Video file formats MPEG-1, MP4, & Motion JPEG
Picture file formats JPEG - (Base line only)
Audio file formats MP3
Supported Languages
On-Screen Display
English, French, Spanish, Italian,
German, Dutch, & Portuguese
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English
Specifications - df780
Panel Specification
Size 7”
Aspect ratio 16:9
Resolution 800 x 480 pixels
Power
External AC Power Adapter +9V, 2.0A
Audio
Internal speakers 1.0 W x2
Connectivity
USB Ports
1 – USB 2.0 (Host, for thumb drive)
1 – Mini USB 2.0 (Device, for link to PC
for manage internal memory, and
printing images via PictBridge™
enabled printer)
Storage/Media
Internal memory 512MB
Supported Memory cards
Memory cards slot 1
Memory Stick Pro (MS Pro), Secure
Digital (SD 2.0), XD Picture Card, &
Multi Media Card (MMC)
Memory cards slot 2 Compact Flash (CF I), Microdrive (CF II)
Media Files Supported:
Video file formats MPEG-1, MP4, & Motion JPEG
Picture file formats JPEG - (Base line only)
Audio file formats MP3
Supported Languages
On-Screen Display
English, French, Spanish, Italian,
German, Dutch, & Portuguese
Page: 32
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English
Specifications - df820
Panel Specification
Size 8”
Aspect ratio 4:3
Resolution 800 x 600 pixels
Power
External AC Power Adapter +9V, 2.0A
Audio
Internal speakers 1.0 W x2
Connectivity
USB Ports
1 – USB 2.0 (Host, for thumb drive)
1 – Mini USB 2.0 (Device, for link to PC
for manage internal memory, and
printing images via PictBridge™
enabled printer)
Storage/Media
Internal memory 512MB
Supported Memory cards
Memory cards slot 1
Memory Stick Pro (MS Pro), Secure
Digital (SD 2.0), XD Picture Card, &
Multi Media Card (MMC)
Memory cards slot 2 Compact Flash (CF I), Microdrive (CF II)
Media Files Supported:
Video file formats MPEG-1, MP4, & Motion JPEG
Picture file formats JPEG - (Base line only)
Audio file formats MP3
Supported Languages
On-Screen Display
English, French, Spanish, Italian,
German, Dutch, & Portuguese
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English
Specifications - df1000
Panel Specification
Size 10.4”
Aspect ratio 4:3
Resolution 800 x 600 pixels
Power
External AC Power Adapter +12V, 1.5A
Audio
Internal speakers 1.0 W x2
Connectivity
USB Ports
1 – USB 2.0 (Host, for thumb drive)
1 – Mini USB 2.0 (Device, for link to PC
for manage internal memory, and
printing images via PictBridge™
enabled printer)
Storage/Media
Internal memory 512MB
Supported Memory cards
Memory cards slot 1
Memory Stick Pro (MS Pro), Secure
Digital (SD 2.0), XD Picture Card, &
Multi Media Card (MMC)
Memory cards slot 2 Compact Flash (CF I), Microdrive (CF II)
Media Files Supported:
Video file formats MPEG-1, MP4, & Motion JPEG
Picture file formats JPEG - (Base line only)
Audio file formats MP3
Supported Languages
On-Screen Display
English, French, Spanish, Italian,
German, Dutch, & Portuguese
Page: 34
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English
Frequently Asked Questions
Question Answer
Why can't I power on/off HP
Digital Picture Frame (df1000)?
Please press the power button for about 2-3
seconds.
How far away can I use the
remote control?
Around 100cm.
My remote control doesn’t
work?
You may need to change the battery.
Please use a lithium 3V-model number
CR2025 only.
Why can’t I display some of my
Pictures?
Some picture/image file formats are
not supported. Please refer to the
specifications.
Why can’t I play some of my
music tracks?
Some music file formats are not supported.
Please refer to the specifications.
Why can’t I play some of my
video clips?
Some video file formats are not supported.
Please refer to the specifications.
Can I delete pictures from
external memory cards or flash
drives?
Yes, refer to the Picture Options section of
this document.
Can I delete pictures from
internal memory?
Yes, refer to the Picture Options section of
this document.
How can I switch to the internal
memory?
Remove all external memory sources.Or
press the button until the memory
source selection screen is displayed.
Use & to highlight internal
memory icon and press .
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English
Question Answer
Why can’t I use my Windows™
98 or Me system to copy
content onto the frame?
The appropriate USB drivers are not
supplied for this product and are NOT
native to these operating systems
I have lost or damaged my
remote and/or power adapter.
Can I order replacements?
Yes. Visit www.hp.com/support for more
details.
How can I find the latest
information/FAQs about my HP
Digital Picture Frame?
Visit www.hp.com/support for more details
and the latest information.
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English
√ Please power off the HP Digital Picture Frame before cleaning.
√ DO NOT push on the screen too firmly.
√ DO NOT spray or pour liquid cleaning agents directly on the
screen or frame.
√ DO NOT use ammonia, alcohol, or abrasive detergent cleaning
agents.
Cleaning the Screen:
1. Wipe screen with a clean, soft, lint-free cloth to remove dust
and loose particles.
2. If further cleaning is required, apply an appropriate
cleaning agent (approved for LCD displays) to a clean, soft,
lint-free cloth and wipe the screen.
• NOTE: do not apply too much pressure on the screen to
avoid damaging it.
Cleaning the Frame and Backing:
1. Use a clean, soft, lint-free cloth to remove dust and loose
particles.
2. If desired, apply an appropriate cleaning agent to a clean,
soft, lint-free cloth and wipe the appropriate surfaces.
Cleaning and Care Tips
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37
English
Should you have a technical support question or your HP Digital Picture
frame requires service within the warranty period, please contact the
original point of purchase or an authorized HP reseller in your country.
If service is not available at those locations, please contact an HP
Branded Product warranty agent from the support contact list provided
below. A service agent will work with you to troubleshoot your issue
and if necessary, issue a Return Material Authorization (RMA) number
in order to replace your HP Branded Product. For warranty claims, you
will be required to provide a copy of your original dated sales receipt as
proof of purchase and the issued RMA number. You will be responsible
for shipping charges when shipping the product to the service center.
The service agent will provide you with an address and you will also
be responsible for any shipping charges to the warranty service center.
Once your product is received by this service center, a replacement unit
will be shipped back to you typically within 5 business days.
Email Support:
Language Email Address
Dutch hollands@hpodd.com
Chinese
simp.chinese@hpodd.com
trad.chinese@hpodd.com
English english@hpodd.com
Français francais@hpodd.com
Deutsch deutsch@hpodd.com
Italiano italiano@hpodd.com
Japanese nippon@hpodd.com
Korean korean@hpodd.com
Portuguese portugues@hpodd.com
Espanol espanol@hpodd.com
Svenska svensk@hpodd.com
Getting Help
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English
Contact/Phone Support:
Country Language Number
Europe Region (EMEA)
België Dutch and German + 32 2700 1724
FRANCE French + 33 171230454
DEUTSCHLAND German + 49 6950073896
IRELAND English + 353 1850882016
ITALIA Italian + 39 269682189
NETHERLANDS Dutch + 31 202015093
ESPAÑA Spanish + 34 914533458
SWITZERLAND German/French/Italian + 41 18009686
UK English + 44 2073652400
North Ameria
United States English 1.866.694.7633
Canada English & French 1.866.694.7633

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