HP DeskJet 1110 manual

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  • Brand: HP
  • Product: Printer
  • Model/name: DeskJet 1110
  • Filetype: PDF
  • Available languages: English, German, French, Portuguese, Dutch

Table of Contents

Page: 2
Table of contents
1 HP DeskJet 1110 series Help ........................................................................................................................... 1
2 Get started ................................................................................................................................................... 3
Printer parts ........................................................................................................................................................... 4
Power button light ................................................................................................................................................. 5
Load media ............................................................................................................................................................. 6
Paper basics ......................................................................................................................................................... 10
Open the HP printer software (Windows) ........................................................................................................... 13
Sleep mode .......................................................................................................................................................... 14
Auto-Off ............................................................................................................................................................... 15
3 Print ........................................................................................................................................................... 17
Print documents .................................................................................................................................................. 18
Print photos ......................................................................................................................................................... 20
Print envelopes .................................................................................................................................................... 22
Print using the maximum dpi .............................................................................................................................. 23
Tips for print success ........................................................................................................................................... 24
4 Manage ink cartridges .................................................................................................................................. 27
Check estimated ink levels .................................................................................................................................. 28
Order ink supplies ................................................................................................................................................ 29
Replace ink cartridges ......................................................................................................................................... 30
Use single-cartridge mode .................................................................................................................................. 32
Cartridge warranty information .......................................................................................................................... 33
Tips for working with cartridges ......................................................................................................................... 34
5 Connect your printer .................................................................................................................................... 35
Connect your printer to your computer with a USB cable (non-network connection) ....................................... 36
Connect a new printer .......................................................................................................................................... 37
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6 Solve a problem ........................................................................................................................................... 39
Jams and paper-feed issues ................................................................................................................................ 40
Ink cartridge issues .............................................................................................................................................. 44
Printing issues ..................................................................................................................................................... 46
Printer hardware issues ...................................................................................................................................... 54
HP support ........................................................................................................................................................... 55
Appendix A Technical information ................................................................................................................... 57
Hewlett-Packard Company notices ..................................................................................................................... 58
Specifications ....................................................................................................................................................... 59
Environmental product stewardship program ................................................................................................... 61
Regulatory notices .............................................................................................................................................. 66
Index ............................................................................................................................................................. 71
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1 HP DeskJet 1110 series Help
Learn how to use your HP DeskJet 1110 series.
● Get started on page 3
● Print on page 17
● Manage ink cartridges on page 27
● Connect your printer on page 35
● Technical information on page 57
● Solve a problem on page 39
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2 Get started
● Printer parts
● Power button light
● Load media
● Paper basics
● Open the HP printer software (Windows)
● Sleep mode
● Auto-Off
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Printer parts
1 Paper-width guide
2 Input tray
3 Ink cartridges
4 USB port
5 Power button
6 Output tray
7 Cartridge access door
8 Output tray extender (also referred to as the tray extender)
9 Power connection
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Power button light
Status Description
Off The printer is powered off.
Dim Indicates the printer is in Sleep mode. The printer automatically enters Sleep mode after 5 minutes
of inactivity.
Fast blinking The printer is in an error state that you can resolve by following the on-screen messages from the
computer. If you do not see any on-screen messages, try printing a document to generate an on-
screen message.
Blinking
The printer is processing a job. To cancel the job, press the Power button ( ).
On The printer is on and ready to print.
NOTE: If you cleared a paper jam, the carriage was stalled, or the printer was out of paper, you need to
press the Power button ( ) once to resume printing. If you press the Power button ( ) twice within two
seconds, the printer turns off.
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Load media
Select a paper size to continue.
To load full-size paper
1. Raise the input tray.
2. Slide the paper-width guide to the left.
3. Insert a stack of paper into the input tray with the short edge down and the print side up, and slide the
stack of paper down until it stops.
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4. Slide the paper-width guide to the right until it stops at the edge of the paper.
5. Lower the output tray and pull out the output tray extender.
To load small-size paper
1. Raise the input tray.
2. Slide the paper-width guide to the left.
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3. Insert a stack of photo paper into the far-right side of the input tray with the short edge down and the
print side up, and slide the stack of paper down until it stops.
4. Slide the paper-width guide to the right until it stops at the edge of the paper.
5. Lower the output tray and pull out the output tray extender.
To load envelopes
1. Raise the input tray.
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2. Slide the paper-width guide to the left.
3. Insert one or more envelopes into the far-right side of the input tray and slide the stack of envelopes
down until it stops.
The side to be printed on should face up. The flap should be on the left side and facing down.
4. Slide the paper-width guide to the right against the stack of envelopes until it stops.
5. Lower the output tray and pull out the output tray extender.
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Paper basics
The printer is designed to work well with most types of office paper. It is best to test a variety of print paper
types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at
www.hp.com for more information about HP paper.
HP recommends plain papers with the ColorLok logo for printing everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards of
reliability and print quality, and produce documents with crisp, vivid color, bolder blacks,
and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in
a variety of weights and sizes from major paper manufacturers.
This section contains the following topics:
● Recommended papers for printing
● Order HP paper supplies
Recommended papers for printing
If you want the best print quality, HP recommends using HP papers that are specifically designed for the type
of project you are printing.
Depending on your country/region, some of these papers might not be available.
Photo printing
● HP Premium Plus Photo Paper
HP Premium Plus Photo Paper is HP’s highest-quality photo paper for your best photos. With HP
Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can share them
right off the printer. It is available in several sizes, including A4, 8.5 x 11 inches, 4 x 6 inches (10 x 15
cm), 5 x 7 inches (13 x 18 cm), and in two finishes - glossy or soft gloss (semi-gloss). Ideal for framing,
displaying, or gifting your best photos and special photo projects. HP Premium Plus Photo Paper
delivers exceptional results with professional quality and durability.
● HP Advanced Photo Paper
This glossy photo paper features an instant-dry finish for easy handling without smudging. It resists
water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a store-
processed photo. It is available in several sizes, including A4, 8.5 x 11 inches, 10 x 15 cm (4 x 6 inches),
13 x 18 cm (5 x 7 inches). It is acid-free for longer lasting documents.
● HP Everyday Photo Paper
Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This
affordable photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper
with any inkjet printer. It is available in glossy finish in several sizes, including A4, 8.5 x 11 inches, 5 x 7
inches, and 4 x 6 inches (10 x 15 cm). It is acid-free for longer lasting documents.
● HP Photo Value Packs
HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to
save you time and take the guesswork out of printing affordable, lab-quality photos with your HP
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printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your
photos are long lasting and vivid, print after print. Great for printing out an entire vacation's worth of
photos or multiple prints to share.
Business documents
● HP Premium Presentation Paper 120g Matte or HP Professional Paper 120 Matt
This paper is a heavy two-sided matte paper perfect for presentation, proposals, reports, and
newsletters. It is heavyweight for an impressive look and feel.
● HP Brochure Paper 180g Glossy or HP Professional Paper 180 Glossy
These papers are glossy-coated on both sides for two-sided use. They are the perfect choice for near-
photographic reproductions and business graphics for report covers, special presentations, brochures,
mailers, and calendars.
● HP Brochure Paper 180g Matte or HP Professional Paper 180 Matte
These papers are matte-coated on both sides for two-sided use. They are the perfect choice for near-
photographic reproductions and business graphics for report covers, special presentations, brochures,
mailers, and calendars.
Everyday printing
All the papers listed for everyday printing feature ColorLok Technology for less smearing, bolder blacks, and
vivid colors.
● HP Bright White Inkjet Paper
HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for two-
sided color usage with no show-through, which makes it ideal for newsletters, reports, and flyers.
● HP Printing Paper
HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more
substantial than documents printed on standard multipurpose or copy paper. It is acid-free for longer
lasting documents.
● HP Office Paper
HP Office Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and other
everyday documents. It is acid-free for longer lasting documents.
● HP Office Recycled Paper
HP Office Recycled Paper is a high-quality multifunction paper made with 30% recycled fiber.
Order HP paper supplies
The printer is designed to work well with most types of office paper. Use HP paper for optimum print quality.
To order HP papers and other supplies, go to www.hp.com. At this time, some portions of the HP website are
available in English only.
HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards of reliability and print
quality, and produce documents with crisp, vivid color, bolder blacks and shorter dry-time than ordinary plain
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papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper
manufacturers.
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Open the HP printer software (Windows)
After installing the HP printer software, double-click the printer icon on the desktop or do one of the
following to open the printer software:
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select
the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the icon with the printer's name.
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Sleep mode
● Power usage is reduced while in Sleep mode.
● After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity.
● The Power button light is dimmed in Sleep mode.
● The time to Sleep mode cannot be changed.
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Auto-Off
This feature turns the printer off after 2 hours of inactivity to help reduce energy use. Auto-Off turns the
printer off completely, so you must use the Power button to turn the printer back on. If your printer
supports this energy saving feature, Auto-Off is automatically enabled or disabled depending on printer
capabilities and connection options. Even when Auto-Off is disabled, the printer enters Sleep mode after 5
minutes of inactivity to help reduce energy use.
● Auto-Off is enabled when the printer is turned on, if the printer does not have network or fax capability,
or is not using these capabilities.
● Auto-Off is disabled when a printer’s wireless or Wi-Fi Direct capability is turned on or when a printer
with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection.
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3 Print
● Print documents
● Print photos
● Print envelopes
● Print using the maximum dpi
● Tips for print success
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Print documents
Before printing documents, make sure you have paper loaded in the input tray and the output tray is open.
For more information about loading paper, see Load media on page 6.
To print a document (Windows)
1. From your software, select Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
4. Select the appropriate options.
● On the Layout tab, select Portrait or Landscape orientation.
● On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the
Tray Selection area, select the appropriate print quality in the Quality Settings area, and then
select the appropriate color in the Color area.
● Click Advanced to select the appropriate paper size from the Paper Size drop-down list.
5. Click OK to close the Properties dialog box.
6. Click Print or OK to begin printing.
To print documents (OS X)
1. From the File menu in your software, choose Print.
2. Make sure your printer is selected.
3. Specify the page properties.
If you do not see options on the Print dialog, click Show Details.
NOTE: The following options are available for a USB connected printer. Locations for the options can
vary from one application to another.
● Choose the paper size.
NOTE: If you change the Paper Size ensure that you have loaded the correct paper.
● Select the orientation.
● Enter the scaling percentage.
4. Click Print.
To print on both sides of the page (Windows)
1. From your software, select Print.
2. Make sure your printer is selected.
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3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
4. Select the appropriate options.
● On the Layout tab, select Portrait or Landscape orientation.
● On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the
Tray Selection area, select the appropriate print quality in the Quality Settings area, and then
select the appropriate color in the Color area.
● Click Advanced to select the appropriate paper size from the Paper Size drop-down list.
5. On the Layout tab, select an appropriate option from the Print on Both Sides Manually drop-down list.
6. After you print the first side, follow the on-screen instructions to reload the paper with the blank side
up and top of the page down, and then click Continue.
7. Click OK to print.
To print on both sides of the page (OS X)
1. From the File menu in your software, choose Print.
2. In the Print dialog, choose Paper Handling from the pop-up menu and set Page Order to Normal.
3. Set Pages to Print to Odd only.
4. Click Print.
5. After all of the odd numbered pages have printed, remove the document from the output tray.
6. Reload the document so that the end that came out of the printer is now going into the printer and the
blank side of the document is facing toward the front of the printer.
7. In the Print dialog, return to the Paper Handling pop-up menu and set the page order to Normal and the
pages to print to Even Only.
8. Click Print.
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Print photos
Before printing photos, make sure you have photo paper loaded in the input tray and the output tray is open.
For more information about loading paper, see Load media on page 6.
To print a photo on photo paper (Windows)
1. From your software, select Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
4. Select the appropriate options.
● On the Layout tab, select Portrait or Landscape orientation.
● On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the
Tray Selection area, select the appropriate print quality in the Quality Settings area, and then
select the appropriate color in the Color area.
● Click Advanced to select the appropriate photo size from the Paper Size drop-down list.
5. Click OK to return to the Properties dialog box.
6. Click OK, and then click Print or OK in the Print dialog box.
NOTE: After the printing is finished, remove unused photo paper from the input tray. Store the photo paper
so it does not start to curl, which could reduce the quality of your printout.
To print a photo from the computer (OS X)
1. From the File menu in your software, choose Print.
2. Make sure your printer is selected.
3. Set the print options.
If you do not see options on the Print dialog, click Show Details.
NOTE: The following options are available for a USB connected printer. Locations for the options can
vary from one application to another.
a. Choose the appropriate paper size in the Paper Size pop-up menu.
NOTE: If you change the Paper Size ensure that you have loaded the correct paper.
b. Select an Orientation.
c. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:
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● Paper Type: The appropriate photo paper type
● Quality: Best or Maximum dpi
● Click the Color Options disclosure triangle, and then choose the appropriate Photo Fix
option.
◦ Off: applies no changes to the image.
◦ Basic: automatically focuses the image; moderately adjusts image sharpness.
4. Select any other print settings you want, and then click Print.
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Print envelopes
Before printing envelopes, make sure you have envelopes loaded in the input tray and the output tray is
open. You can load one or more envelopes into the input tray. Do not use shiny or embossed envelopes or
envelopes that have clasps or windows. For more information about loading envelopes, see Load media
on page 6.
NOTE: For specific details on how to format text for printing on envelopes, consult the help files in your
word application.
To print an envelope (Windows)
1. From your software, select Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
4. Select the appropriate options.
● On the Layout tab, select Portrait or Landscape orientation.
● On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the
Tray Selection area, select the appropriate print quality in the Quality Settings area, and then
select the appropriate color in the Color area.
● Click Advanced to select the appropriate envelope size from the Paper Size drop-down list.
5. Click OK, and then click Print or OK in the Print dialog box.
To print envelopes (OS X)
1. From the File menu in your software, choose Print.
2. Make sure your printer is selected.
3. Set the print options.
If you do not see options on the Print dialog, click Show Details.
NOTE: The following options are available for a USB connected printer. Locations for the options can
vary from one application to another.
a. Select the appropriate envelope size from the Paper Size pop-up menu.
NOTE: If you change the Paper Size ensure that you have loaded the correct paper.
b. From the pop-up menu, choose Paper Type/Quality, and verify the paper type setting is set to
Plain Paper.
4. Click Print.
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Print using the maximum dpi
Use maximum dots per inch (dpi) to print high-quality, sharp images on photo paper.
Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk
space.
For a list of supported print resolutions, visit the HP DeskJet 1110 series support website at www.hp.com/
support.
To print in maximum dpi mode (Windows)
1. From your software, select Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
4. Click the Paper/Quality tab.
5. From the Media drop-down list, select an appropriate paper type.
6. Click the Advanced button.
7. In the Printer Features area, select Yes from the Print in Max DPI drop-down list.
8. Select the appropriate paper size from the Paper Size drop-down list.
9. Click OK to close the advanced options.
10. Confirm Orientation on the Layout tab, and then click OK to print.
To print using maximum dpi (OS X)
1. From the File menu in your software, choose Print.
2. Make sure your printer is selected.
3. Set the print options.
If you do not see options on the Print dialog, click Show Details.
NOTE: The following options are available for a USB connected printer. Locations for the options can
vary from one application to another.
a. Choose the appropriate paper size in the Paper Size pop-up menu.
NOTE: If you change the Paper Size ensure that you have loaded the correct paper.
b. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:
● Paper Type: The appropriate paper type
● Quality: Maximum dpi
4. Select any other print settings that you want, and then click Print.
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Tips for print success
To print successfully, the HP ink cartridges should be functioning properly with sufficient ink, the paper
should be loaded correctly, and the printer should have the appropriate settings.
Ink tips
● Use original HP ink cartridges.
● Install both the black and tri-color cartridges correctly.
For more information, see Replace ink cartridges on page 30.
● Check the estimated ink levels in the ink cartridges to make sure there is sufficient ink.
For more information, see Check estimated ink levels on page 28.
● If the print quality is not acceptable, see Printing issues on page 46 for more information.
Paper loading tips
● Load a stack of paper (not just one page). All of the paper in the stack should be in the same size and
type to avoid a paper jam.
● Load the paper with side to be printed on facing up.
● Ensure that paper loaded in the input tray lays flat, and the edges are not bent or torn.
● Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width
guide does not bend the paper in the input tray.
For more information, see Load media on page 6.
Printer settings tips (Windows)
● To change default print settings, open the HP printer software, click Print, and then click Set
Preferences. For information how to open the printer software, see Open the HP printer software
(Windows) on page 13.
● To select the number of pages to print per sheet, on the Layout tab, select the appropriate option from
the Pages per Sheet drop-down list.
● To view more printing settings, on the Layout or Paper/Quality tab, click the Advanced button to open
the Advanced Options dialog box.
◦ Print in Grayscale: Allows you to print a black and white document using the black ink only. Select
Black Ink Only, and then click OK. It also allows you to print a high quality black and white image.
Select High Quality Grayscale, and then click OK.
◦ Pages per Sheet Layout: Helps you specify the order of the pages if you print the document with
more than two pages per sheet.
NOTE: The preview on the Layout tab cannot reflect what you select from the Pages per Sheet
Layout drop-down list.
◦ HP Real Life Technologies: This feature smooths and sharpens images and graphics for improved
print quality.
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◦ Booklet: Allows you to print a multiple-page document as a booklet. It places two pages on each
side of a sheet that can then be folded into a booklet in half size of the paper. Select a binding
method from the drop-down list, and then click OK.
● Booklet-LeftBinding: The binding side after folded into a booklet appears at the left side.
Select the option if your reading habit is from left to right.
● Booklet-RightBinding: The binding side after folded into a booklet appears at the right side.
Select the option if your reading habit is from right to left.
NOTE: The preview on the Layout tab cannot reflect what you select from the Booklet drop-
down list.
◦ Pages to Print: Allows you to print the odd pages only, print the even pages only, or print all
pages.
◦ Page Borders: Allows you to add borders to the pages if you print the document with two or more
pages per sheet.
NOTE: The preview on the Layout tab cannot reflect what you select from the Page Borders
drop-down list.
● You can use printing shortcut to save time setting printing preferences. A printing shortcut stores the
setting values that are appropriate for a particular kind of job, so that you can set all the options with a
single click. To use it, go to the Printing Shortcut tab, select one printing shortcut, and then click OK.
To add a new printing shortcut, after making settings on the Layout or Paper/Quality tab, click the
Printing Shortcut tab, click Save As and enter a name, and then click OK.
To delete a printing shortcut, select it, and then click Delete.
NOTE: You cannot delete the default printing shortcuts.
Printer settings tips (OS X)
● On the Print dialog, use the Paper Size pop-up menu to select the size of paper loaded in the printer.
● On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate paper type
and quality.
● To print a black and white document using only black ink, choose the Paper Type/Quality from the pop-
up menu and choose Grayscale from the Color pop-up menu.
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Notes
● Original HP ink cartridges are designed and tested with HP printers and papers to help you easily
produce great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs
required as a result of using a non-HP supply will not be covered under warranty.
If you believe the purchased original HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
● Ink level warnings and indicators provide estimates for planning purposes only.
NOTE: When you receive a low-ink warning message, consider having a replacement ink cartridge
available to avoid possible printing delays. You do not need to replace the ink cartridges until the print
quality becomes unacceptable.
● You can print your document on both sides of the paper manually.
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4 Manage ink cartridges
This section contains the following topics:
● Check estimated ink levels
● Order ink supplies
● Replace ink cartridges
● Use single-cartridge mode
● Cartridge warranty information
● Tips for working with cartridges
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Check estimated ink levels
You can easily check the ink supply level to determine how soon you might need to replace an ink cartridge.
The ink supply level shows an estimate of the amount of ink remaining in the ink cartridges.
To check the ink levels from the HP printer software (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 13.
2. In the printer software, click the Estimated Ink Levels tab.
To check the ink levels from the HP printer software (OS X)
1. Open HP Utility.
HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard
disk.
2. Select the HP DeskJet 1110 series from the list of devices at the left of the window.
3. Click Supplies Status.
The estimated ink levels appear.
4. Click All Settings to return to the Information and Support pane.
NOTE: If you have installed a refilled or remanufactured ink cartridge, or an ink cartridge that has been
used in another printer, the ink level indicator might be inaccurate or unavailable.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a
low-ink warning message, consider having a replacement ink cartridge available to avoid possible printing
delays. You do not have to replace the ink cartridges until the print quality is unacceptable.
NOTE: Ink from the ink cartridges is used in the printing process in a number of different ways, including in
the initialization process, which prepares the printer and cartridges for printing, and in printhead servicing,
which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the ink
cartridge after it is used. For more information, see www.hp.com/go/inkusage.
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Order ink supplies
Before ordering cartridges, locate the correct cartridge number.
To locate the cartridge number on the printer
● The cartridge number is located inside the cartridge access door.
To locate the cartridge number from the printer software (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 13.
2. In the printer software, click Shop, click Shop For Supplies Online, and then follow the on-screen
instructions.
To find the print cartridge reorder numbers (OS X)
1. Open HP Utility.
NOTE: HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of
the hard disk.
2. Click Supplies Info.
The print cartridge ordering numbers appear.
3. Click All Settings to return to the Information and Support pane.
To order original HP supplies for the HP DeskJet 1110 series, go to www.hp.com/buy/supplies. If prompted,
choose your country/region, and then follow the prompts to find the right cartridges for your printer.
NOTE: Ordering ink cartridges online is not supported in all countries/regions. If it is not available in your
country/region, you may still view supplies information and print a list for reference when shopping at a local
HP reseller.
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Replace ink cartridges
To replace the ink cartridges
1. Check that power is on.
2. Remove the ink cartridge.
a. Open the cartridge access door and wait for the print carriage to move to the center of the printer.
b. Press down to release the ink cartridge, and then remove it from the slot.
3. Insert a new ink cartridge.
a. Remove the ink cartridge from the packaging.
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b. Remove the plastic tape using the pull tab.
NOTE: Do not touch the electrical contacts on the ink cartridge.
c. Slide the ink cartridge into the slot until it clicks into place.
d. Close the cartridge access door.
NOTE: The HP printer software prompts you to align the ink cartridges when you print a
document after installing the new ink cartridge.
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Use single-cartridge mode
Use the single-cartridge mode to operate the printer with only one ink cartridge. The single-cartridge mode is
initiated when an ink cartridge is removed from the ink cartridge carriage.
NOTE: When the printer operates in single-cartridge mode, a message is displayed on the computer screen.
If the message is displayed and two ink cartridges are installed in the printer, verify that the protective piece
of plastic tape has been removed from each ink cartridge. When the plastic tape covers the ink cartridge
contacts, the printer cannot detect that the ink cartridge is installed. If there is no plastic tape on the
cartridges, try cleaning the cartridge contacts. For information about cleaning ink cartridge contacts, see Ink
cartridge issues on page 44.
To exit the single-cartridge mode
● Install both the black and tri-color ink cartridges in the printer.
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Cartridge warranty information
The HP cartridge warranty is applicable when the cartridge is used in its designated HP printing device. This
warranty does not cover HP ink cartridges that have been refilled, remanufactured, refurbished, misused, or
tampered with.
During the warranty period, the cartridge is covered as long as the HP ink is not depleted and the end of
warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be found on the
cartridge as indicated:
For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the printer.
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Tips for working with cartridges
Use the following tips to work with cartridges:
● To protect the cartridges from drying out, always turn the printer off using the Power button, and wait
until the Power button light goes out.
● Do not open or untape cartridges until you are ready to install them. Leaving tape on the cartridges
reduces ink evaporation.
● Insert the cartridges into the correct slots. Match the color and icon of each cartridge to the color and
icon for each slot. Make sure the cartridges snap into place.
● Align the printer for best print quality. See Printing issues on page 46 for more information.
● When the Estimated Ink Levels screen shows one or both cartridges in a low state, consider getting
replacement cartridges to avoid possible printing delays. You do not need to replace the cartridges until
print quality becomes unacceptable. See Replace ink cartridges on page 30 for more information.
● If you remove a cartridge from the printer for any reason, try to replace it again as soon as possible.
Outside of the printer, if unprotected, cartridges begin to dry out.
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5 Connect your printer
● Connect your printer to your computer with a USB cable (non-network connection)
● Connect a new printer
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Connect your printer to your computer with a USB cable (non-
network connection)
The printer supports a rear USB 2.0 High Speed port for connection to a computer.
To connect the printer with the USB cable
1. Insert the printer software CD in the computer CD-ROM drive.
NOTE: Do not connect the USB cable to the printer until you are prompted to do so.
2. Follow the on-screen instructions. When you are prompted, connect the printer to the computer by
selecting USB on the Connection Options screen.
3. Follow the on-screen instructions.
If the printer software has been installed, the printer will operate as a plug-and-play device. If the software
has not been installed, insert the CD that came with the printer and follow the on-screen instructions.
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Connect a new printer
If you have not connected the printer to your computer, or you want to connect another new printer of the
same model to your computer, you can use the following instructions to set up the connection.
NOTE: Use this method if you have already installed the printer software.
To connect a new printer (Windows)
1. Open the printer software. For more information, see Open the HP printer software (Windows)
on page 13.
2. In the printer software, click Utilities.
3. Select Printer Setup & Software.
4. Select Connect a new printer. Follow the on-screen instructions.
To connect a new printer (OS X)
1. Open System Preferences.
2. Depending on your operating system, click Print & Fax, Print & Scan, or Printers & Scanners in the
Hardware section.
3. Click + below the list of printers at the left.
4. Select the new printer from the list.
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38 Chapter 5 Connect your printer ENWW
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6 Solve a problem
This section contains the following topics:
● Jams and paper-feed issues
● Ink cartridge issues
● Printing issues
● Printer hardware issues
● HP support
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Jams and paper-feed issues
What do you want to do?
Clear a paper jam
Solve paper jam issues. Use an HP online troubleshooting wizard
Instructions for clearing paper jams and resolving issues with paper or the paper feed.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Read general instructions in the Help for clearing paper jams
Paper jams can occur in several locations.
To clear a paper jam from the input tray
1. Pull the paper gently out of the input tray.
2. Make sure there is no foreign object in the paper path, and then reload paper.
NOTE: The input tray shield can prevent foreign debris from falling into the paper path and causing
serious paper jams. Do not take down the input tray shield.
3. Press the Power button ( ) to continue the current job.
To clear a paper jam from the output tray
1. Pull the paper gently out of the output tray.
2. Press the Power button ( ) to continue the current job.
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To clear a paper jam from the cartridge access area
1. Remove the jammed paper.
a. Press the Power button ( ) to turn off the printer.
b. Open the cartridge access door.
c. If the print carriage is in the center of the printer, slide it to the right.
d. Remove the jammed paper.
e. Close the cartridge access door.
2. Press the Power button ( ) to turn on the printer.
To clear a paper jam inside of the printer
1. Press the Power button ( ) to turn off the printer.
2. Turn the printer over, locate the cleanout door on the bottom of the printer, and then pull both tabs on
the cleanout door to open it.
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3. Remove the jammed paper.
4. Close the cleanout door. Gently push the door towards the printer until both latches snap into place.
5. Turn the printer over, and then press the Power button ( ) to turn on the printer.
Clear a print carriage jam
Resolve a print carriage jam. Use an HP online troubleshooting wizard
If something is blocking the print carriage or it does not move easily, get step-by-step instructions.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Read general instructions in the Help for clearing a print carriage jams
▲ Remove any objects, such as paper, that are blocking the print carriage.
NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when
removing jammed paper from inside the printer.
Learn how to avoid paper jams
To help avoid paper jams, follow these guidelines.
● Do not overfill the input tray.
● Remove printed papers from the output tray frequently.
● Ensure that paper loaded in the input tray lays flat, and the edges are not bent or torn.
● Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the
input tray must be the same size and type.
● Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width
guide does not bend the paper in the input tray.
● Do not force paper too far down in the input tray.
● Do not add paper while the printer is printing. If the printer is about to run out of paper, wait until the
out of paper message appears before adding paper.
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Solve paper-feed problems
What kind of problem are you having?
● Paper is not picked up from the input tray
◦ Make sure paper is loaded in the input tray. For more information, see Load media on page 6.
◦ Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-
width guide does not bend the paper in the input tray.
◦ Make sure paper in the input tray is not curled. Uncurl paper by bending it in the opposite direction
of the curl.
● Pages are skewing
◦ Make sure the paper is loaded in the far-right side of the input tray and the paper-width guide is fit
against the left side of the paper.
◦ Load paper into the printer only when it is not printing.
● Multiple pages are being picked up
◦ Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-
width guide does not bend the paper in the input tray.
◦ Make sure the input tray is not overloaded with paper.
◦ Make sure the pieces of the loaded paper are not sticking together.
◦ Use HP paper for optimum performance and efficiency.
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Ink cartridge issues
Identify whether an ink cartridge has a problem
If you get an ink cartridge problem message from the printer software that states at least one of the
cartridges has a problem, do the following to identify whether a cartridge has a problem.
1. Remove the black cartridge and then close the cartridge access door.
● If the Power button light blinks quickly, the tri-color cartridge has a problem.
● If the Power button light does not blink, the tri-color cartridge does not have a problem.
2. Install the black cartridge back in the printer, remove tri-color cartridge, and then close the cartridge
access door.
● If the Power button light blinks quickly, the black cartridge has a problem.
● If the Power button light does not blink, the black cartridge does not have a problem.
Fix ink cartridge problems
If an error occurs after a cartridge is installed, or if a message indicates a cartridge problem, try removing the
ink cartridges, verifying the protective piece of plastic tape has been removed from each ink cartridge, and
then reinserting the ink cartridges. If this does not work, clean the cartridge contacts. If the problem is still
not resolved, replace the ink cartridges. For information about replacing ink cartridges, see Replace ink
cartridges on page 30.
To clean cartridge contacts
CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are
reinstalled in the printer as soon as possible. It is not recommended to leave the ink cartridges outside of the
printer longer than 30 minutes. This could result in damage to the printhead or the ink cartridges.
1. Check that power is on.
2. Open the cartridge access door and wait for the print carriage to move to the center of the printer.
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3. Remove the ink cartridge indicated in the error message.
4. Clean the cartridge contacts and printer contacts.
a. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on
the ink cartridge.
The electrical contacts are the small gold-colored dots on the ink cartridge.
b. Wipe only the contacts with a dry swab or lint-free cloth.
CAUTION: Be careful to wipe only the contacts, and do not smear any of the ink or other debris
elsewhere on the ink cartridge.
c. On the inside of the printer, locate the contacts for the cartridge.
The printer contacts are the set of gold-colored bumps positioned to meet the contacts on the ink
cartridge.
d. Use a dry swab or lint-free cloth to wipe the contacts.
5. Reinstall the ink cartridge.
6. Close the cartridge access door.
7. Check if the error message has gone away. If you still receive the error message, turn the printer off,
and then on.
NOTE: If one ink cartridge is causing problems, you can remove it and use the single-cartridge mode to
operate the printer with only one ink cartridge.
Fix ink cartridge incompatible issues
The ink cartridge is not compatible with your printer. Replace it with a new ink cartridge. For more
information, see Replace ink cartridges on page 30.
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Printing issues
What do you want to do?
Fix problems with page not printing (unable to print)
HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically.
NOTE: This utility is only available for Windows operation system.
Troubleshoot problems with
print jobs not printing.
Use an HP online troubleshooting wizard
Get step-by-step instructions if the printer is not responding or printing.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
Read general instructions in the Help for unable to print issues
To resolve print issues (Windows)
Make sure that the printer is turned on and that there is paper in the input tray. If you are still unable to print,
try the following in order:
1. Check for error messages from the printer software and resolve them by following the on-screen
instructions.
2. Disconnect and reconnect the USB cable.
3. Verify that the printer is not paused or offline.
To verify that the printer is not paused or offline
a. Depending upon your operating system, do one of the following:
● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
● Windows 7: From the Windows Start menu, click Devices and Printers.
● Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.
● Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and
Faxes.
b. Either double-click the icon for your printer or right-click the icon for your printer and select See
what's printing to open the print queue.
c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer
Offline.
d. If you made any changes, try to print again.
4. Verify that the printer is set as the default printer.
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To verify that the printer is set as the default printer
a. Depending upon your operating system, do one of the following:
● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
● Windows 7: From the Windows Start menu, click Devices and Printers.
● Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.
● Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and
Faxes.
b. Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as
Default Printer.
d. Try using your printer again.
5. Restart the print spooler.
To restart the print spooler
a. Depending upon your operating system, do one of the following:
Windows 8.1 and Windows 8
i. Point to or tap the upper-right corner of the screen to open the Charms bar, and then click
the Settings icon.
ii. Click or tap Control Panel, and then click or tap System and Security.
iii. Click or tap Administrative Tools, and then double-click or double-tap Services.
iv. Right-click or touch and hold Print Spooler, and then click Properties.
v. On the General tab, next to Startup type, make sure that Automatic is selected.
vi. If the service is not already running, under Service status, click or tap Start, and then click or
tap OK.
Windows 7
i. From the Windows Start menu, click Control Panel, System and Security, and then
Administrative Tools.
ii. Double-click Services.
iii. Right-click the Print Spooler, and then click Properties.
iv. On the General tab, next to Startup type, make sure that Automatic is selected.
v. If the service is not already running, under Service status, click Start, and then click OK.
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Windows Vista
i. From the Windows Start menu, click Control Panel, System and Maintenance,
Administrative Tools.
ii. Double-click Services.
iii. Right-click the Print Spooler service, and then click Properties.
iv. On the General tab, next to Startup type, make sure that Automatic is selected.
v. If the service is not already running, under Service status, click Start, and then click OK.
Windows XP
i. From the Windows Start menu, right click My Computer.
ii. Click Manage, and then click Services and Applications.
iii. Double-click Services, and then select Print Spooler.
iv. Right-click Print Spooler, and click Restart to restart the service.
b. Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as
Default Printer.
d. Try using your printer again.
6. Restart the computer.
7. Clear the print queue.
To clear the print queue
a. Depending upon your operating system, do one of the following:
● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
● Windows 7: From the Windows Start menu, click Devices and Printers.
● Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.
● Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and
Faxes.
b. Double-click the icon for your printer to open the print queue.
c. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to
confirm.
d. If there are still documents in the queue, restart the computer and try printing again after the
computer has restarted.
e. Check the print queue again to make sure it is clear, and then try to print again.
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To resolve print issues (OS X)
1. Check for error messages and resolve.
2. Disconnect and reconnect the USB cable.
3. Verify that the product is not paused or offline.
To verify that the product is not paused or offline
a. In System Preferences, click Print & Fax.
b. Click the Open Print Queue button.
c. Click a print job to select it.
Use the following buttons to manage the print job:
● Delete: Cancel the selected print job.
● Hold: Pause the selected print job.
● Resume: Continue a paused print job.
● Pause Printer: Pause all print jobs in the print queue.
d. If you made any changes, try to print again.
4. Restart the computer.
Fix print quality issues
Step-by-step instructions for resolving most print quality issues. Troubleshoot print quality issues online
Read general instructions in the Help for resolving print quality issues
NOTE: To protect the cartridges from drying out, always turn the printer off using the Power button, and
wait until the Power button light goes out.
To improve print quality (Windows)
1. Make sure you are using original HP ink cartridges.
2. Check the printer software to make sure you have selected the appropriate paper type from the Media
drop-down list and print quality from the Quality Settings drop-down list.
In the printer software, click Print and then click Set Preferences to access the print properties.
3. Check the estimated ink levels to determine if the ink cartridges are low on ink.
For more information, see Check estimated ink levels on page 28. If the ink cartridges are low on ink
consider replacing them.
4. Check the paper type.
For best print quality, use high quality HP paper, or papers that adhere to the ColorLok® standard. For
more information, see Paper basics on page 10.
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