HP Color LaserJet Pro MFP M277dw manual

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  • Brand: HP
  • Product: Printer
  • Model/name: Color LaserJet Pro MFP M277dw
  • Filetype: PDF
  • Available languages: English

Table of Contents

Page: 0
User Guide
Color LaserJet Pro MFP M277
www.hp.com/support/colorljMFPM277
Page: 3
Copyright and License
© 2015 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Part number: B3Q10-90908
Edition 1, 4/2015
Trademark Credits
Adobe®
, Adobe Photoshop®
, Acrobat®
, and
PostScript®
are trademarks of Adobe Systems
Incorporated.
Apple and the Apple logo are trademarks of
Apple Computer, Inc., registered in the U.S. and
other countries. iPod is a trademark of Apple
Computer, Inc. iPod is for legal or rightholder-
authorized copying only. Don't steal music.
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered trademarks
of Microsoft Corporation.
UNIX®
is a registered trademark of The Open
Group.
Page: 4
Table of contents
1 Product overview .......................................................................................................................................... 1
Product views ........................................................................................................................................................ 2
Product front view ............................................................................................................................... 2
Product back view ............................................................................................................................... 3
Control-panel view .............................................................................................................................. 4
Home screen layout .......................................................................................................... 5
How to use the touchscreen control panel ...................................................................... 6
Product specifications ........................................................................................................................................... 7
Introduction ......................................................................................................................................... 7
Technical specifications ...................................................................................................................... 7
Supported operating systems ............................................................................................................ 8
Mobile printing solutions .................................................................................................................... 9
Product dimensions .......................................................................................................................... 11
Power consumption, electrical specifications, and acoustic emissions .......................................... 12
Operating-environment range .......................................................................................................... 12
Product hardware setup and software installation ............................................................................................ 13
2 Paper trays ................................................................................................................................................. 15
Load paper into the single-sheet slot (Tray 1) ................................................................................................... 16
Introduction ....................................................................................................................................... 16
Load paper into the single-sheet priority feed slot ......................................................................... 16
Load an envelope in the single-sheet priority feed slot (Tray 1) ..................................................... 17
Tray 1 paper orientation ................................................................................................................... 19
Load paper into Tray 2 ......................................................................................................................................... 20
Introduction ....................................................................................................................................... 20
Load paper into Tray 2 ...................................................................................................................... 20
Load envelopes in Tray 2 .................................................................................................................. 22
Tray 2 paper orientation ................................................................................................................... 25
3 Supplies, accessories, and parts ................................................................................................................... 27
Order supplies, accessories, and parts ............................................................................................................... 28
ENWW iii
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Ordering ............................................................................................................................................. 28
Supplies and accessories .................................................................................................................. 28
Customer self-repair parts ............................................................................................................... 28
Replace the toner cartridges ............................................................................................................................... 30
Introduction ....................................................................................................................................... 30
Remove and replace the toner cartridges ........................................................................................ 31
4 Print ........................................................................................................................................................... 37
Print tasks (Windows) .......................................................................................................................................... 38
How to print (Windows) ..................................................................................................................... 38
Automatically print on both sides (Windows) .................................................................................. 39
Manually print on both sides (Windows) .......................................................................................... 39
Print multiple pages per sheet (Windows) ....................................................................................... 40
Select the paper type (Windows) ...................................................................................................... 40
Print tasks (OS X) ................................................................................................................................................. 41
How to print (OS X) ............................................................................................................................ 41
Automatically print on both sides (OS X) .......................................................................................... 41
Manually print on both sides (OS X) .................................................................................................. 41
Print multiple pages per sheet (OS X) ............................................................................................... 41
Select the paper type (OS X) ............................................................................................................. 42
Mobile printing ..................................................................................................................................................... 43
Introduction ....................................................................................................................................... 43
Wi-Fi Direct and NFC Printing (wireless models only) ...................................................................... 43
HP ePrint via email ............................................................................................................................ 44
HP ePrint software ............................................................................................................................ 44
AirPrint ............................................................................................................................................... 45
Android embedded printing .............................................................................................................. 45
Use walk-up USB printing .................................................................................................................................... 46
5 Copy ........................................................................................................................................................... 47
Make a copy ......................................................................................................................................................... 48
Copy on both sides (duplex) ................................................................................................................................ 49
Copy on both sides automatically ..................................................................................................... 49
Copy on both sides manually ............................................................................................................ 49
6 Scan ........................................................................................................................................................... 51
Scan by using the HP Scan software (Windows) ................................................................................................. 52
Scan by using the HP Scan software (OS X) ........................................................................................................ 53
Scan to a USB flash drive ..................................................................................................................................... 54
Set up Scan to Network Folder ............................................................................................................................ 55
iv ENWW
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Introduction ....................................................................................................................................... 55
Use the Scan to Network Folder Wizard (Windows) ......................................................................... 55
Set up the Scan to Network Folder feature via the HP Embedded Web Server (Windows) ............. 55
Set up the Scan to Network Folder feature on a Mac ....................................................................... 56
Scan to a network folder ..................................................................................................................................... 58
Set up Scan to E-mail ........................................................................................................................................... 59
Introduction ....................................................................................................................................... 59
Use the Scan to E-Mail Wizard (Windows) ........................................................................................ 59
Set up the Scan to Email feature via the HP Embedded Web Server (Windows) ............................. 59
Set up the Scan to Email feature on a Mac ....................................................................................... 61
Scan to email ....................................................................................................................................................... 63
Additional scan tasks ........................................................................................................................................... 64
7 Fax ............................................................................................................................................................. 65
Set up to send and receive faxes ......................................................................................................................... 66
Before starting .................................................................................................................................. 66
Step 1: Identify the phone connection type ..................................................................................... 66
Step 2: Set up the fax ........................................................................................................................ 67
Dedicated phone line ...................................................................................................... 67
Shared voice/fax line ...................................................................................................... 68
Shared voice/fax line with an answering machine ........................................................ 69
Step 3: Configure the fax time, date, and header ............................................................................ 71
HP Fax Setup Wizard ....................................................................................................... 71
Product control panel ..................................................................................................... 71
HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ........................... 72
Step 4: Run a fax test ........................................................................................................................ 72
Send a fax ............................................................................................................................................................ 74
Supported fax applications ............................................................................................................... 74
Send a fax by dialing manually from the product control panel ...................................................... 74
Fax from the flatbed scanner ........................................................................................................... 74
Fax from the document feeder ......................................................................................................... 75
Use speed dials and group-dial entries ............................................................................................ 75
Cancel a fax ....................................................................................................................................... 76
Send a fax using the HP software (Windows) ..................................................................................................... 77
Create, edit, and delete speed-dial entries ......................................................................................................... 78
Use the control panel to create and edit the fax phone book .......................................................... 78
Use phone-book data from other programs .................................................................................... 78
Delete phone book entries ................................................................................................................ 78
8 Manage the product ..................................................................................................................................... 79
Use HP Web Services applications ...................................................................................................................... 80
ENWW v
Page: 7
Change the product connection type (Windows) ................................................................................................ 81
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ................ 82
Advanced configuration with HP Utility for OS X ................................................................................................ 85
Open HP Utility .................................................................................................................................. 85
HP Utility features ............................................................................................................................. 85
Configure IP network settings ............................................................................................................................. 88
Introduction ....................................................................................................................................... 88
Printer sharing disclaimer ................................................................................................................. 88
View or change network settings ..................................................................................................... 88
Rename the product on a network ................................................................................................... 88
Manually configure IPv4 TCP/IP parameters from the control panel .............................................. 89
Product security features .................................................................................................................................... 90
Introduction ....................................................................................................................................... 90
Assign or change the system password using the Embedded Web Server ..................................... 90
Economy settings ................................................................................................................................................ 91
Introduction ....................................................................................................................................... 91
Print with EconoMode ....................................................................................................................... 91
Configure the Sleep/Auto Off After setting ...................................................................................... 91
Set the Shut Down After delay and configure the product to use 1 watt or less of power ............. 91
Configure the Delay Shut Down setting ........................................................................................... 92
HP Web Jetadmin ................................................................................................................................................. 93
Update the firmware ........................................................................................................................................... 94
Method one: Update the firmware using the control panel ............................................................. 94
Method two: Update the firmware using the Firmware Update Utility ............................................ 95
9 Solve problems ........................................................................................................................................... 97
Customer support ................................................................................................................................................ 98
Control panel help system .................................................................................................................................. 99
Restore the factory-set defaults ...................................................................................................................... 100
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel .................... 101
Change the “Very Low” settings ..................................................................................................... 101
For products with fax capability ...................................................................................101
Order supplies ................................................................................................................................. 102
Product does not pick up paper or misfeeds .................................................................................................... 103
Introduction .....................................................................................................................................103
The product does not pick up paper ............................................................................................... 103
The product picks up multiple sheets of paper ..............................................................................103
The document feeder jams, skews, or picks up multiple sheets of paper .................................... 103
Clear paper jams ................................................................................................................................................105
Introduction .....................................................................................................................................105
Experiencing frequent or recurring paper jams? ............................................................................105
vi ENWW
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Paper jam locations ........................................................................................................................ 106
Clear paper jams in the document feeder ...................................................................................... 107
Clear paper jams in the single-sheet slot (Tray 1) ......................................................................... 109
Clear paper jams in Tray 2 .............................................................................................................. 111
Clear paper jams in the rear door and the fuser area .................................................................... 113
Clear paper jams in the output bin ................................................................................................. 115
Clear paper jams in the duplexer (duplex models only) ................................................................. 116
Improve print quality ......................................................................................................................................... 117
Introduction ..................................................................................................................................... 117
Print from a different software program ....................................................................................... 117
Check the paper-type setting for the print job ............................................................................... 117
Check the paper type setting (Windows) ..................................................................... 117
Check the paper type setting (OS X) ............................................................................. 118
Check toner-cartridge status .......................................................................................................... 118
Print and interpret the print quality page ...................................................................................... 119
Clean the product ............................................................................................................................ 119
Print a cleaning page .................................................................................................... 119
Check the scanner glass for dirt and smudges ............................................................ 120
Visually inspect the toner cartridge ............................................................................................... 120
Check paper and the printing environment .................................................................................... 120
Step one: Use paper that meets HP specifications ...................................................... 120
Step two: Check the environment ................................................................................ 121
Calibrate the product to align the colors ........................................................................................ 121
Check other print job settings ......................................................................................................... 121
Check the EconoMode settings .................................................................................... 122
Adjust color settings (Windows) ................................................................................... 122
Try a different print driver .............................................................................................................. 123
Improve copy and scan image quality .............................................................................................................. 125
Introduction ..................................................................................................................................... 125
Check the scanner glass for dirt and smudges ............................................................................... 125
Eliminate lines or streaks when using the document feeder ........................................................ 126
Check the paper settings ................................................................................................................ 126
Check the image adjustment settings ............................................................................................ 126
Optimize for text or pictures .......................................................................................................... 127
Check the scanner resolution and color settings on the computer ............................................... 127
Resolution and color guidelines ................................................................................... 127
Color .............................................................................................................................. 128
Edge-to-edge copying .................................................................................................................... 128
Clean the pickup rollers and separation pad in the document feeder ........................................... 128
Improve fax image quality ................................................................................................................................ 130
Introduction ..................................................................................................................................... 130
ENWW vii
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Check the scanner glass for dirt and smudges ............................................................................... 130
Check the send-fax resolution settings ......................................................................................... 131
Check the error-correction settings ............................................................................................... 131
Check the fit-to-page setting ......................................................................................................... 131
Clean the pickup rollers and separation pad in the document feeder ........................................... 131
Send to a different fax machine ..................................................................................................... 133
Check the sender's fax machine ..................................................................................................... 133
Solve wired network problems ......................................................................................................................... 134
Introduction ..................................................................................................................................... 134
Poor physical connection ................................................................................................................ 134
The computer is using the incorrect IP address for the product ................................................... 134
The computer is unable to communicate with the product ........................................................... 134
The product is using incorrect link and duplex settings for the network ...................................... 135
New software programs might be causing compatibility problems ............................................. 135
The computer or workstation might be set up incorrectly ............................................................ 135
The product is disabled, or other network settings are incorrect ................................................. 135
Solve wireless network problems ..................................................................................................................... 136
Introduction ..................................................................................................................................... 136
Wireless connectivity checklist ....................................................................................................... 136
The product does not print after the wireless configuration completes ...................................... 137
The product does not print, and the computer has a third-party firewall installed ..................... 137
The wireless connection does not work after moving the wireless router or product ................. 137
Cannot connect more computers to the wireless product ............................................................. 137
The wireless product loses communication when connected to a VPN ........................................ 138
The network does not appear in the wireless networks list .......................................................... 138
The wireless network is not functioning ........................................................................................ 138
Perform a wireless network diagnostic test .................................................................................. 138
Reduce interference on a wireless network ................................................................................... 138
Solve fax problems ............................................................................................................................................ 140
Introduction ..................................................................................................................................... 140
Fax troubleshooting checklist ........................................................................................................ 140
Solve general fax problems ............................................................................................................ 141
Faxes are sending slowly ............................................................................................. 141
Fax quality is poor ........................................................................................................ 142
Fax cuts off or prints on two pages .............................................................................. 143
Index ........................................................................................................................................................... 145
viii ENWW
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1 Product overview
● Product views
● Product specifications
● Product hardware setup and software installation
For more information:
Go to www.hp.com/support/colorljMFPM277.
HP's all-inclusive help for the product includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software updates
● Join support forums
● Find warranty and regulatory information
ENWW 1
Page: 11
Product views
● Product front view
● Product back view
● Control-panel view
Product front view
1
3
4
2
10
9
8
6
5
7
1 Document feeder
2 Scanner
3 Control panel (tilts up for easier viewing)
4 Walk-up USB port for printing and scanning without a computer
5 Output bin
6 Output bin extension
7 Front door (provides toner cartridge access)
8 Power on/off button
9 Single-sheet priority feed slot (Tray 1)
10 Main input tray (Tray 2)
2 Chapter 1 Product overview ENWW
Page: 12
Product back view
2
1
7
4
3
5
6 8
1 Rear door (provides access for clearing jams)
2 Power connection
3 USB port
4 Ethernet port
5 Fax line in port
6 Fax phone port
7 Duplexer (duplex models only)
8 Serial number and product number label
ENWW Product views 3
Page: 13
Control-panel view
4
3
2
1
5
1 HP Back button Returns to the previous screen
2 Home button Provides access to the Home screen
3 Help button Provides access to the control-panel help system
4 Color touchscreen Provides access to menus, help animations, and product
information.
5 Home page screen indicator The display indicates which Home screen the control panel is
currently displaying.
NOTE: While the control panel does not have a standard Cancel button, during many product processes a
Cancel button appears on the touchscreen. This permits users to cancel a process before the product
completes it.
4 Chapter 1 Product overview ENWW
Page: 14
Home screen layout
The Home screen provides access to the product features and indicates the current status of the product.
Return to the Home screen at any time by touching the Home button on the product control panel.
NOTE: The features that appear on the Home screen can vary, depending on the product configuration.
1 2
3 4 5 6 8 9
7 10
1 Reset button Touch this button to reset any temporary job settings to the default product settings.
2 Connection Information
button
Touch this button to open the Connection Information menu, which provides network information.
The button appears as either a wired network icon or a wireless network icon ,
depending on the type of network to which the product is connected.
3 Product status This screen area provides information about the overall product status.
4 Copy button Touch this button to open the copy feature.
5 Scan button Touch this button to open the scan features:
● Scan to USB Drive
● Scan to Network Folder
● Scan to E-mail
6 Fax button Touch this button to open the fax features.
7 USB button Touch this button to open the USB Flash Drive menu.
8 Supplies button Touch this button to view information about supplies status.
9 Apps button Touch this button to open the Apps menu to print directly from select Web applications.
10 Setup button Touch this button to open the Setup menu.
ENWW Product views 5
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How to use the touchscreen control panel
Use the following actions to use the product touchscreen control panel.
Action Description Example
Touch Touch an item on the screen to select that item
or open that menu. Also, when scrolling
through menus, briefly touch the screen to stop
the scrolling.
Touch the Setup button to open the Setup
menu.
Swipe Touch the screen and then move the finger
horizontally to scroll the screen sideways.
Swipe the Home screen to access the Setup
button.
Scroll Touch the screen, and then, without lifting the
finger, move the finger vertically to move the
screen.
Scroll through the Setup menu.
6 Chapter 1 Product overview ENWW
Page: 16
Product specifications
Introduction
IMPORTANT: The following specifications are correct at the time of publication, but they are subject to
change. For current information, see www.hp.com/support/colorljMFPM277.
● Technical specifications
● Supported operating systems
● Mobile printing solutions
● Product dimensions
● Power consumption, electrical specifications, and acoustic emissions
● Operating-environment range
Technical specifications
Model name
Product number
M277n
B3Q10A
M277dw
B3Q11A
Paper handling Single-sheet priority feed slot (Tray 1)
Tray 2 (150-sheet capacity)
Automatic duplex printing Not available
Connectivity 10/100/1000 Ethernet LAN connection with
IPv4 and IPv6
Hi-Speed USB 2.0
Print server for wireless network connectivity Not available
Easy-access USB port
HP near field communication (NFC) and Wi-Fi
Direct for printing from mobile devices
Not available
Control-panel display and
input
Color touchscreen control panel
Print Prints 18 pages per minute (ppm) on A4 and
19 ppm on letter-size paper
Easy-access USB printing (no computer
required)
Fax
Copy and Scan
NOTE: Copy and scan
speeds are subject to
change. For the most current
information, go to
www.hp.com/support/
colorljMFPM277.
Copies 19 pages per minute (ppm)
Scans 26 ppm
ENWW Product specifications 7
Page: 17
Model name
Product number
M277n
B3Q10A
M277dw
B3Q11A
50-page document feeder
Scan to E-mail, Scan to USB, and Scan to
Network Folder options
Supported operating systems
The following information applies to the product-specific Windows PCL 6 and OS X print drivers and to the in-
box software installation CD.
Windows: The HP Software Installer CD installs the HP PCL.6 or HP PCL 6 driver depending on the Windows
operating system along with optional software when using the full software installer.
Mac computers and OS X: Mac computers and Apple mobile devices are supported with this product. The OS
X print driver and print utility are available for download from hp.com and may also be available via Apple
Software Update. The HP installer software for OS X is not included in the in-box CD. Follow these steps to
download the OS X installer software:
1. Go to www.hp.com/support/colorljMFPM277.
2. Select Support Options, and then under Download Options select Drivers, Software & Firmware.
3. Click the operating system version, and then click the Download button.
Operating system Driver installed Notes
Windows® XP SP3 or later, 32-
bit
The HP PCL 6 product-specific print
driver is installed for this operating
system as part of the basic software
installation. The basic installer
installs the driver and scan
application only.
The full software installation is not supported for this
operating system.
Use UPD drivers for 64-bit operating systems.
Microsoft retired mainstream support for Windows XP in
April 2009. HP will continue to provide best-effort support
for the discontinued XP operating system.
Windows Vista®, 32-bit The HP PCL 6 product-specific print
driver is installed for this operating
system as part of the basic software
installation. The basic installer
installs the driver only.
The full software installation is not supported for this
operating system.
Use UPD drivers for 64-bit operating systems.
Windows Server 2003 SP2 or
later, 32-bit
The HP PCL 6 product-specific print
driver is installed for this operating
system as part of the basic software
installation. The basic installer
installs the driver only.
The full software installation is not supported for this
operating system.
Use UPD drivers for 64-bit operating systems.
Microsoft retired mainstream support for Windows Server
2003 in July 2010. HP will continue to provide best-effort
support for the discontinued Server 2003 operating
system.
Windows 7 SP1 or later, 32-bit
and 64-bit
The HP PCL 6 product-specific print
driver is installed for this operating
system as part of the full software
installation.
8 Chapter 1 Product overview ENWW
Page: 18
Operating system Driver installed Notes
Windows 8, 32-bit and 64-bit The HP PCL 6 product-specific print
driver is installed for this operating
system as part of the full software
installation.
Windows 8 RT support is provided through Microsoft IN OS
Version 4, 32- bit driver.
Windows 8.1, 32-bit and 64-bit The HP PCL 6 product-specific print
driver is installed for this operating
system as part of the full software
installation.
Windows 8.1 RT support is provided through Microsoft IN
OS Version 4, 32- bit driver.
Windows Server 2008 SP2, 32-
bit
The HP PCL.6 product-specific print
driver is installed for this operating
system as part of the basic software
installation.
Windows Server 2008 SP2, 64-
bit
The HP PCL.6 product-specific print
driver is installed for this operating
system as part of the basic software
installation.
Windows Server 2008 R2, SP 1,
64-bit
The HP PCL 6 product-specific print
driver is installed for this operating
system as part of the full software
installation.
Windows Server 2012, 64-bit The software installer does not
support Windows Server 2012 but
the HP PCL 6 and HP PCL-6 version 4
product-specific print drivers do
support it.
Download the driver from the HP Web site www.hp.com/
support/colorljMFPM277, and use the Windows Add Printer
tool to install it.
Windows Server 2012 R2, 64 bit The software installer does not
support Windows Server 2012 but
the HP PCL 6 and HP PCL-6 version 4
product-specific print drivers do
support it.
Download the driver from the HP Web site www.hp.com/
support/colorljMFPM277, and use the Windows Add Printer
tool to install it.
OS X 10.7 Lion, OS X 10.8
Mountain Lion, and OS X 10.9
Mavericks
The OS X print driver and print utility
are available for download from
hp.com and may also be available
via Apple Software Update. The HP
installer software for OS X is not
included in the in-box CD.
For OS X, download the full installer from the support Web
site for this product.
1. Go to www.hp.com/support/colorljMFPM277.
2. Select Support Options, and then under Download
Options select Drivers, Software & Firmware.
3. Click the operating system version, and then click the
Download button.
NOTE: For a current list of supported operating systems, go to www.hp.com/support/colorljMFPM277 for
HP's all-inclusive help for the product.
NOTE: For details on client and server operating systems and for HP UPD PCL6, UPD PCL 5, and UPD PS
driver support for this product, go to www.hp.com/go/upd and click the Specifications tab.
Mobile printing solutions
The product supports the following software for mobile printing:
● HP ePrint software
ENWW Product specifications 9
Page: 19
NOTE: The HP ePrint Software supports the following operating systems: Windows Vista® (32-bit and
64-bit); Windows 7 SP 1 (32-bit and 64-bit); Windows 8 (32-bit and 64-bit); Windows 8.1 (32-bit and 64-
bit); and OS X versions 10.6 Snow Leopard, 10.7 Lion, 10.8 Mountain Lion, and 10.9 Mavericks.
● HP ePrint via email (Requires HP Web Services to be enabled and the product to be registered with
HP Connected)
● HP ePrint app (Available for Android, iOS, and Blackberry)
● ePrint Enterprise app (Supported on all products with ePrint Enterprise Server Software)
● HP All-in-One Remote app for iOS and Android devices
● Google Cloud Print
● AirPrint
● Android Printing
10 Chapter 1 Product overview ENWW
Page: 20
Product dimensions
Figure 1-1 Dimensions for the M277n models
1
1
3
3
2
2
Product fully closed Product fully open
1. Height 322.2 mm (12.7 in) 578 mm (22.8 in)
2. Depth 384 mm (15.1 in) 849 mm (33.4 in)
3. Width 392 mm (15.4 in) 392 mm (15.4 in)
Weight (with cartridges) 17.4 kg (38.4 lb)
Figure 1-2 Dimensions for the M277dw models
1
1
3
3
2
2
ENWW Product specifications 11
Page: 21
Product fully closed Product fully open
1. Height 322.2 mm (12.7 in) 578 mm (22.8 in)
2. Depth 417 mm (16.4 in) 1002 mm (39.4 in)
3. Width 392 mm (15.4 in) 392 mm (15.4 in)
Weight (with cartridges) 18.3 kg (40.3 lb)
Power consumption, electrical specifications, and acoustic emissions
See www.hp.com/support/colorljMFPM277 for current information.
CAUTION: Power requirements are based on the country/region where the product is sold. Do not convert
operating voltages. This will damage the product and void the product warranty.
Operating-environment range
Table 1-1 Operating-environment specifications
Environment Recommended Allowed
Temperature 17° to 27°C (62.6° to 80.6°F) 15° to 30°C (59° to 86°F)
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH
Altitude Not applicable 0 to 3048 m (0 to 10,000 ft)
12 Chapter 1 Product overview ENWW
Page: 22
Product hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the product. For additional
instructions, go to HP support on the Web.
Go to www.hp.com/support/colorljMFPM277 for HP's all-inclusive help for the product. Find the following
support:
● Install and configure
● Learn and use
● Solve problems
● Download software updates
● Join support forums
● Find warranty and regulatory information
ENWW Product hardware setup and software installation 13
Page: 23
14 Chapter 1 Product overview ENWW
Page: 24
2 Paper trays
● Load paper into the single-sheet slot (Tray 1)
● Load paper into Tray 2
For more information:
Go to www.hp.com/support/colorljMFPM277.
HP's all-inclusive help for the product includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software updates
● Join support forums
● Find warranty and regulatory information
ENWW 15
Page: 25
Load paper into the single-sheet slot (Tray 1)
Introduction
Use the single-sheet priority feed slot to print single-page documents, documents that require multiple
paper types, or envelopes.
● Load paper into the single-sheet priority feed slot
● Load an envelope in the single-sheet priority feed slot (Tray 1)
● Tray 1 paper orientation
Load paper into the single-sheet priority feed slot
1. Move the paper width guides in the single-sheet priority feed
slot outward.
2. Place the top edge of the sheet at the opening, and then
adjust the side guides so that they lightly touch the sheet, but
do not bend it.
16 Chapter 2 Paper trays ENWW
Page: 26
3. Insert the single sheet into the slot and hold it. The product
will pull the sheet partially into the paper path. For
information about how to orient the paper, see Tray 1 paper
orientation on page 19.
NOTE: Depending on the size of the paper, you might need
to support the sheet with two hands until the sheet advances
into the product.
4. At the computer, begin the printing process from the software
application. Make sure that the driver is set to the correct
paper type and size for the paper being printed from the
single-sheet priority feed slot.
Load an envelope in the single-sheet priority feed slot (Tray 1)
1. Move the paper width guides in the single-sheet priority feed
slot outward.
ENWW Load paper into the single-sheet slot (Tray 1) 17
Page: 27
2. Place the right edge of the envelope, face-up, at the opening,
and then adjust the side guides so that they lightly touch the
envelope, but do not bend it.
3. Insert the envelope into the slot and hold it. The product will
pull the envelope partially into the paper path..
NOTE: Depending on the size of the envelope, you might
need to support it with two hands until the envelope
advances into the product.
4. At the computer, begin the printing process from the software
application. Make sure that the driver is set to the correct
paper type and size for the envelope being printed from the
single-sheet priority feed slot.
18 Chapter 2 Paper trays ENWW
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Tray 1 paper orientation
When using paper that requires a specific orientation, load it according to the information in the following
table.
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-up
Top edge leading into the product
123
Letterhead or preprinted 2-sided printing Face-down
Top edge away from the product
123
Prepunched 1-sided printing or 2-sided printing Face-up
Holes toward the left side of the product
ENWW Load paper into the single-sheet slot (Tray 1) 19
Page: 29
Load paper into Tray 2
Introduction
The following information describes how to load paper in Tray 2.
● Load paper into Tray 2
● Load envelopes in Tray 2
● Tray 2 paper orientation
Load paper into Tray 2
1. Open the tray.
2. Adjust the paper guides by sliding the guides to the size of the
paper being used.
20 Chapter 2 Paper trays ENWW
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3. To load legal-size paper, extend the tray front by pressing the
blue latch and pulling the front of the tray.
NOTE: When loaded with legal-size paper, Tray 2 extends
from the front of the product approximately 51 mm (2 in).
4. Load paper into the tray.
ENWW Load paper into Tray 2 21
Page: 31
5. Make sure that the paper stack is flat at all four corners. Slide
the paper length and width guides so that they are against
the stack of paper.
NOTE: To prevent jams, do not overfill the tray. Be sure that
the top of the stack is below the tray full indicator.
6. After making sure that the paper stack is below the tray full
indicator, close the tray.
Load envelopes in Tray 2
1. Open the tray.
22 Chapter 2 Paper trays ENWW
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2. Adjust the paper guides by sliding the guides to the size of the
envelopes being used.
3. Load envelopes into the tray.
ENWW Load paper into Tray 2 23
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4. Make sure that the envelope stack is flat at all four corners.
Slide the length and width guides so that they are against the
stack.
NOTE: To prevent jams, do not overfill the tray. Be sure that
the top of the stack is below the tray full indicator.
CAUTION: Loading more than five envelopes in Tray 2 can
result in jams.
5. After making sure that the stack is below the tray full
indicator, close the tray.
24 Chapter 2 Paper trays ENWW
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Tray 2 paper orientation
When using paper that requires a specific orientation, load it according to the information in the following
table.
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-up
Top edge toward the product
123
Letterhead or preprinted 2-sided printing Face-down
Top edge away from the product
123
Prepunched 1-sided printing or 2-sided printing Face-up
Holes toward the left side of the product
ENWW Load paper into Tray 2 25
Page: 35
26 Chapter 2 Paper trays ENWW
Page: 36
3 Supplies, accessories, and parts
● Order supplies, accessories, and parts
● Replace the toner cartridges
For more information:
Go to www.hp.com/support/colorljMFPM277.
HP's all-inclusive help for the product includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software updates
● Join support forums
● Find warranty and regulatory information
ENWW 27
Page: 37
Order supplies, accessories, and parts
Ordering
Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on the computer, enter
the product IP address or host name in the address/URL field. The
EWS contains a link to the HP SureSupply Web site, which
provides options for purchasing Original HP supplies.
Supplies and accessories
Item Description Cartridge number Part number
Supplies
HP 201A Black Original LaserJet Toner
Cartridge
Standard-capacity replacement black toner
cartridge
201A CF400A
HP 201X High Yield Black Original
LaserJet Toner Cartridge
High-capacity replacement black toner
cartridge
201X CF400X
HP 201A Cyan Original LaserJet Toner
Cartridge
Standard-capacity replacement cyan toner
cartridge
201A CF401A
HP 201X High Yield Cyan Original
LaserJet Toner Cartridge
High-capacity replacement cyan toner
cartridge
201X CF401X
HP 201A Yellow Original LaserJet
Toner Cartridge
Standard-capacity replacement yellow toner
cartridge
201A CF402A
HP 201X High Yield Yellow Original
LaserJet Toner Cartridge
High-capacity replacement yellow toner
cartridge
201X CF402X
HP 201A Magenta Original LaserJet
Toner Cartridge
Standard-capacity replacement magenta
toner cartridge
201A CF403A
HP 201X High Yield Magenta Original
LaserJet Toner Cartridge
High-capacity replacement magenta toner
cartridge
201X CF403X
Accessories
USB 2.0 printer cable A-to-B cable (2-meter standard) C6518A
Customer self-repair parts
Customer Self-Repair (CSR) parts are available for many HP LaserJet products to reduce repair time. More
information about the CSR program and benefits can be found at www.hp.com/go/csr-support and
www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized
service or support provider. When ordering, one of the following will be needed: part number, serial number
(found on back of printer), product number, or product name.
28 Chapter 3 Supplies, accessories, and parts ENWW
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● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to
pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is
not provided under the HP product warranty.
● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for
no additional charge during the product warranty period.
Item Description Self-replacement
options
Part number
Single-sheet priority feed slot tray Replacement tray for single-sheet priority feed
slot (Tray 1)
Mandatory RM2-5865-000
150-sheet paper input tray Replacement cassette for Tray 2 Mandatory RM2-5886-000
ENWW Order supplies, accessories, and parts 29
Page: 39
Replace the toner cartridges
Introduction
This product indicates when the toner cartridge level is low. The actual toner cartridge life remaining can
vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable.
To purchase cartridges or check cartridge compatibility for the product, go to HP SureSupply at www.hp.com/
go/suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
The product uses four colors and has a different toner cartridge for each color: yellow (Y), magenta (M), cyan
(C), and black (K). The toner cartridges are inside the front door.
Item Description Cartridge number Part number
HP 201A Black Original LaserJet Toner
Cartridge
Standard-capacity replacement black
toner cartridge
201A CF400A
HP 201X High Yield Black Original LaserJet
Toner Cartridge
High-capacity replacement black toner
cartridge
201X CF400X
HP 201A Cyan Original LaserJet Toner
Cartridge
Standard-capacity replacement cyan toner
cartridge
201A CF401A
HP 201X High Yield Cyan Original LaserJet
Toner Cartridge
High-capacity replacement cyan toner
cartridge
201X CF401X
HP 201A Yellow Original LaserJet Toner
Cartridge
Standard-capacity replacement yellow
toner cartridge
201A CF402A
HP 201X High Yield Yellow Original
LaserJet Toner Cartridge
High-capacity replacement yellow toner
cartridge
201X CF402X
HP 201A Magenta Original LaserJet Toner
Cartridge
Standard-capacity replacement magenta
toner cartridge
201A CF403A
HP 201X High Yield Magenta Original
LaserJet Toner Cartridge
High-capacity replacement magenta toner
cartridge
201X CF403X
Do not remove the toner cartridge from its package until it is time to install it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
If the toner cartridge must be removed from the product for an extended period of time, place the cartridge
in the original plastic packaging, or cover the cartridge with a light-weight, opaque item.
The following illustration shows the toner-cartridge components.
30 Chapter 3 Supplies, accessories, and parts ENWW
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2
1
3
1 Handle
2 Imaging drum
3 Memory chip
CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot
water sets toner into fabric.
NOTE: Information about recycling used toner cartridges is in the toner cartridge box.
Remove and replace the toner cartridges
1. Open the front door.
ENWW Replace the toner cartridges 31
Page: 41
2. Grasp the blue handle on the toner cartridge drawer, and then
pull out the drawer.
3. Grasp the handle on the toner cartridge, and then pull the
toner cartridge straight up to remove it.
4. Remove the new toner cartridge package from the box, and
then pull the release tab on the packaging.
32 Chapter 3 Supplies, accessories, and parts ENWW
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5. Remove the toner cartridge from the opened packaging shell.
6. Gently rock the toner cartridge from front to back to
distribute the toner evenly inside the cartridge.
7. Do not touch the imaging drum on the bottom of the toner
cartridge. Fingerprints on the imaging drum can cause print-
quality problems.
ENWW Replace the toner cartridges 33
Page: 43
8. Insert the new toner cartridge into the drawer. Make sure that
the color chip on the cartridge matches the color chip on the
drawer.
9. Close the toner cartridge drawer.
10. Close the front door.
34 Chapter 3 Supplies, accessories, and parts ENWW
Page: 44
11. Place the used toner cartridge in the packaging from the new
cartridge.
http://www.hp.com/recycle
12. Use the pre-paid self-addressed label to return the used
cartridge to HP for recycling (where available).
ENWW Replace the toner cartridges 35
Page: 45
36 Chapter 3 Supplies, accessories, and parts ENWW
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4 Print
● Print tasks (Windows)
● Print tasks (OS X)
● Mobile printing
● Use walk-up USB printing
For more information:
Go to www.hp.com/support/colorljMFPM277.
HP's all-inclusive help for the product includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software updates
● Join support forums
● Find warranty and regulatory information
ENWW 37
Page: 47
Print tasks (Windows)
How to print (Windows)
The following procedure describes the basic printing process for Windows.
1. From the software program, select the Print option.
2. Select the product from the list of printers. To change settings, click or tap the Properties or
Preferences button to open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print,
and then select the printer.
3. Click or tap the tabs in the print driver to configure the available options. For example, set the paper
orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings
on the Paper/Quality tab.
38 Chapter 4 Print ENWW
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4. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from
this screen.
5. Click or tap the OK button to print the job.
Automatically print on both sides (Windows)
Use this procedure for products that have an automatic duplexer installed. If the product does not have an
automatic duplexer installed, or to print on paper types that the duplexer does not support, you can print on
both sides manually.
1. From the software program, select the Print option.
2. Select the product from the list of printers, and then click or tap the Properties or Preferences button
to open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print,
and then select the printer.
3. Click or tap the Finishing tab.
4. Select the Print on both sides check box. Click the OK button to close the Document Properties dialog
box.
5. In the Print dialog box, click the OK button to print the job.
Manually print on both sides (Windows)
Use this procedure for products that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
1. From the software program, select the Print option.
2. Select the product from the list of printers, and then click or tap the Properties or Preferences button
to open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print,
and then select the printer.
3. Click or tap the Finishing tab.
4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the
job.
5. Retrieve the printed stack from the output bin, and place it in Tray 1.
6. If prompted, touch the appropriate control panel button to continue.
ENWW Print tasks (Windows) 39
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Print multiple pages per sheet (Windows)
1. From the software program, select the Print option.
2. Select the product from the list of printers, and then click or tap the Properties or Preferences button
to open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print,
and then select the printer.
3. Click or tap the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down list.
5. Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close
the Document Properties dialog box.
6. In the Print dialog box, click the OK button to print the job.
Select the paper type (Windows)
1. From the software program, select the Print option.
2. Select the product from the list of printers, and then click or tap the Properties or Preferences button
to open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print,
and then select the printer.
3. Click or tap the Paper/Quality tab.
4. From the Paper type drop-down list, select the paper type that best describes the paper being used,
and then click the OK button..
5. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK
button to print the job.
40 Chapter 4 Print ENWW
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Print tasks (OS X)
How to print (OS X)
The following procedure describes the basic printing process for OS X.
1. Click the File menu, and then click the Print option.
2. Select the product.
3. Click Show Details, and then select other menus to adjust the print settings.
4. Click the Print button.
Automatically print on both sides (OS X)
NOTE: This information applies to products that include an automatic duplexer.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using
AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the product.
3. Click Show Details, and then click the Layout menu.
4. Select a binding option from the Two-Sided drop-down list.
5. Click the Print button.
Manually print on both sides (OS X)
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using
AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the product.
3. Click Show Details, and then click the Manual Duplex menu.
4. Click the Manual Duplex box, and select a binding option.
5. Click the Print button.
6. Go to the product, and remove any blank paper that is in Tray 1.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray.
8. If prompted, touch the appropriate control panel button to continue.
Print multiple pages per sheet (OS X)
1. Click the File menu, and then click the Print option.
2. Select the product.
ENWW Print tasks (OS X) 41
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3. Click Show Details, and then click the Layout menu.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each
sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.
7. Click the Print button.
Select the paper type (OS X)
1. Click the File menu, and then click the Print option.
2. Select the product.
3. Click Show Details, and then click the Media & Quality menu or the Paper/Quality menu.
4. Select a type from the Media-type drop-down list.
5. Click the Print button.
42 Chapter 4 Print ENWW

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