HP Color LaserJet CP4005dn manual

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  • Brand: HP
  • Product: Printer
  • Model/name: Color LaserJet CP4005dn
  • Filetype: PDF
  • Available languages: English

Table of Contents

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HP Color LaserJet 4700/CP4005 Series
Service Manual
Page: 2
HP Color LaserJet 4700/CP4005 Series
printers
Service Manual
Page: 3
Copyright
© 2006 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
CB503-90929
Edition 1, 10/2006
FCC Class A Statement
This equipment has been tested and found
to comply with the limits for a Class A
digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to
provide reasonable protection against
harmful interference when the equipment is
operated in a commercial environment.
This equipment generates, uses and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instruction manual, may cause harmful
interference to radio communications.
Operation of this equipment in a residential
area is likely to cause harmful interference,
in which case the user will be required to
correct the interference at his own
expense. The end user of this product
should be aware that any changes or
modifications made to this equipment
without the approval of Hewlett-Packard
could result in the product not meeting the
Class A limits, in which case the FCC
could void the user’s authority to operate
the equipment.
Trademark Credits
Adobe®, Adobe Photoshop® and
PostScript® are trademarks of Adobe
Systems Incorporated.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license.
CorelDRAW™ is a trademark or registered
trademark of Corel Corporation or Corel
Corporation Limited.
Linux is a U.S. registered trademark of
Linus Trovalds.
Microsoft®, Windows®, and Windows XP®
are U.S. registered trademarks of Microsoft
Corporation.
PANTONE®* *Pantone, Inc's check-
standard trademark for color.
UNIX® is a registered trademark of the
Open Group.
ENERGY STAR® and the ENERGY STAR
logo® are U.S. registered marks of the
United States Environmental Protection
Agency.
Safety Information
WARNING!
Potential Shock Hazard
Always follow basic safety precautions
when using this product to reduce the risk
of injury from fire or electric shock.
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Table of contents
1 Product information
Printer configurations ............................................................................................................................. 2
HP Color LaserJet 4700 (Q7491A) .......................................................................................2
HP Color LaserJet 4700n (Q7492A) ..................................................................................... 3
HP Color LaserJet 4700dn (Q7493A) ................................................................................... 3
HP Color LaserJet 4700dtn (Q7494A) .................................................................................. 3
HP Color LaserJet 4700ph+ (Q7495A) ................................................................................. 4
HP Color LaserJet CP4005n (CB503A) ............................................................................... 4
HP Color LaserJet CP4005dn (CB504A) ............................................................................. 5
Printer features ...................................................................................................................................... 6
Printer walkaround ............................................................................................................................... 11
HP Color LaserJet 4700 models .........................................................................................11
HP Color LaserJet CP4005 models .................................................................................... 12
Identification, site requirements, and specifications ............................................................................15
Model and serial numbers .................................................................................................. 15
Power and regulatory label ................................................................................................15
Site requirements ................................................................................................................ 16
Space requirements ........................................................................................... 17
Physical specifications ....................................................................................... 18
Electrical specifications ....................................................................................................... 18
Environmental specifications .............................................................................................. 19
Acoustic emissions ............................................................................................................. 19
Supply storage requirements .............................................................................................20
Skew specifications ............................................................................................................. 20
Media specifications ............................................................................................................................ 21
Printing and paper storage environment ............................................................................ 21
Envelopes ........................................................................................................................... 22
Envelopes that have double side seams ........................................................... 23
Envelopes that have adhesive strips or flaps .................................................... 23
Envelope margins .............................................................................................. 23
Envelope storage ............................................................................................... 23
Labels .................................................................................................................................. 24
Label construction .............................................................................................. 24
Transparencies ................................................................................................................... 24
Supported types and sizes of print media .......................................................................... 25
Media to avoid ..................................................................................................................... 29
Media that can damage the printer .....................................................................................29
Printing on special media .................................................................................................................... 31
Transparencies ................................................................................................................... 31
Glossy paper .......................................................................................................................31
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Colored paper ..................................................................................................................... 32
Envelopes ........................................................................................................................... 32
Labels .................................................................................................................................. 32
Heavy paper ........................................................................................................................ 33
HP LaserJet Tough paper ................................................................................................... 33
Preprinted forms and letterhead ......................................................................................... 33
Recycled paper ...................................................................................................................34
Weight equivalence table .................................................................................................... 34
Environmental product stewardship program ...................................................................................... 36
Protecting the environment .................................................................................................36
Ozone production ................................................................................................................ 36
Power consumption ............................................................................................................ 36
Toner consumption ............................................................................................................. 36
Paper use ............................................................................................................................ 36
Plastics ................................................................................................................................ 36
HP LaserJet print supplies ..................................................................................................36
Return and recycling instructions ........................................................................................ 37
United States and Puerto Rico ........................................................................... 37
Multiple returns (two to eight cartridges) ........................................... 37
Single returns .................................................................................... 37
Shipping ............................................................................................. 37
Non-US returns .................................................................................................. 37
Paper ................................................................................................................................... 37
Material restrictions ............................................................................................................. 38
Disposal of waste equipment by users in private households in the European Union ...... 38
Material Safety Data Sheet (MSDS) ...................................................................................39
For more information ........................................................................................................... 39
Hewlett-Packard Limited Warranty Statement .................................................................................... 40
Limited warranty for print cartridges and image drums ....................................................................... 42
Color LaserJet Image Fuser Kit and Image Transfer Kit Limited Warranty Statement ....................... 43
Country/region-specific safety statements .......................................................................................... 44
Laser safety ........................................................................................................................ 44
Canadian DOC regulations .................................................................................................44
VCCI statement (Japan) ..................................................................................................... 44
Power cord statement (Japan) ............................................................................................ 44
EMI statement (Korea) ........................................................................................................ 44
EMI statement (Taiwan) ...................................................................................................... 45
Finnish laser statement ....................................................................................................... 46
Australia ..............................................................................................................................46
2 Service approach
Service approach ................................................................................................................................. 50
Parts and supplies ...............................................................................................................................51
Ordering parts, supplies, and accessories over the Internet .............................................. 51
Ordering directly through the embedded Web server (for printers with network
connections) ........................................................................................................................ 51
Exchange program .............................................................................................................. 51
Supplies .............................................................................................................................. 51
World Wide Web .................................................................................................................51
HP Service Parts Information ............................................................................................. 52
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HP available services .......................................................................................................................... 53
Ordering related documentation and software .................................................................................... 55
3 Installation and configuration
What ships in the box .......................................................................................................................... 58
Unpacking the printer .......................................................................................................................... 59
Loading detectable standard-sized media into Tray 2 and optional trays ........................................... 64
Connecting power ................................................................................................................................ 66
Installing a new control panel label ..................................................................................................... 67
Testing the printer operation ................................................................................................................ 68
Sleep delay ..........................................................................................................................................69
Setting sleep delay .............................................................................................................. 69
Disabling/enabling sleep mode ...........................................................................................69
Connecting to a computer ................................................................................................................... 70
Parallel configuration .......................................................................................................... 70
USB configuration ...............................................................................................................70
Auxiliary connection configuration ...................................................................................... 71
HP Jetdirect print servers ................................................................................................... 72
Available software solutions ............................................................................... 73
Wireless printing ................................................................................................................. 73
IEEE 802.11 standard ........................................................................................73
Bluetooth ............................................................................................................ 73
Printer software .................................................................................................................................... 74
Software ..............................................................................................................................74
Software features ............................................................................................... 74
Driver Autoconfiguration ..................................................................................... 74
Update Now ........................................................................................................ 74
HP Driver Preconfiguration ................................................................................ 75
Installing the printing system software ................................................................................ 75
Installing Windows printing system software for direct connections .................. 75
Installing Windows printing system software for networks ................................ 76
Setting up a Windows computer to use the network printer with Windows-
sharing ................................................................................................................ 77
Installing the software after the parallel or USB cable has been connected ..... 77
Uninstalling the software ..................................................................................................... 78
Removing software from Windows operating systems ...................................... 78
Software for networks ......................................................................................................... 78
HP Web Jetadmin .............................................................................................. 78
UNIX ...................................................................................................................79
Utilities ................................................................................................................................. 79
Embedded Web server ...................................................................................... 79
Features ............................................................................................ 79
Other components and utilities .......................................................................... 80
Printer drivers ...................................................................................................................................... 81
Supported printer drivers .................................................................................................... 81
Additional drivers ................................................................................................................ 81
Select the correct printer driver ........................................................................................... 82
Printer-driver Help (Windows) ............................................................................................. 82
Gaining access to the printer drivers .................................................................................. 82
Printer drivers for Macintosh computers .............................................................................................. 84
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Supported printer drivers .................................................................................................... 84
Gaining access to the printer drivers .................................................................................. 84
Software for Macintosh computers ......................................................................................................86
Installing Macintosh printing system software for networks ............................................... 86
Installing Macintosh printing system software for direct connections (USB) ...................... 87
To remove software from Macintosh operating systems .................................................... 88
Network configuration .......................................................................................................................... 89
Configuring TCP/IP parameters .......................................................................................... 89
Manually configuring TCP/IP parameters from the printer control panel ........... 89
Setting an IP address .........................................................................................89
Setting the subnet mask ..................................................................................... 90
Setting the default gateway ................................................................................ 91
Disabling network protocols (optional) (HP Color LaserJet 4700 Series
only) .................................................................................................................... 91
Disabling IPX/SPX ............................................................................................. 92
Disabling DLC/LLC ............................................................................................. 92
Disabling AppleTalk ........................................................................................... 93
Setting network security on the printer ................................................................................................94
Locking the control panel ....................................................................................................94
Levels of security ............................................................................................... 94
Using an ASCII PJL escape sequence to set network security ........................ 94
4 Maintenance
Cleaning the printer and accessories ..................................................................................................98
Cleaning spilled toner ......................................................................................................... 98
Vacuum specifications ....................................................................................... 98
Performing preventive maintenance .................................................................................................... 99
Managing the print cartridge .............................................................................................................. 100
HP print cartridges ............................................................................................................ 100
Non-HP print cartridges .................................................................................................... 100
Print cartridge authentication ............................................................................................100
Print cartridge storage ...................................................................................................... 100
Print cartridge life expectancy ........................................................................................... 100
Checking the supply level .................................................................................................101
Using the control panel .................................................................................... 101
Using the embedded Web server .................................................................... 101
Using HP Web Jetadmin ..................................................................................101
Approximate replacement intervals for supplies ............................................................................... 102
ETB life .............................................................................................................................................. 103
Changing print cartridges .................................................................................................................. 104
Replacing a print cartridge ................................................................................................104
To replace the print cartridge ............................................................................................104
Replacing supplies ............................................................................................................................ 107
Locating supplies .............................................................................................................. 107
Supply replacement guidelines .........................................................................................107
Making room around the printer for replacing supplies .................................................... 108
Replacing the stapler cartridge (HP Color LaserJet 4700 Series) ................................... 108
Replacing the ETB ............................................................................................................111
Replacing the fuser ...........................................................................................................111
Printer memory and fonts .................................................................................................................. 113
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Installing a hard drive, memory, and fonts ........................................................................................ 114
Installing a hard drive (HP Color LaserJet 4700 Series) .................................................. 114
Installing DDR memory DIMMs ........................................................................................ 117
Installing a flash memory card (HP Color LaserJet 4700 Series only) ............................. 121
Enabling memory ..............................................................................................................125
To enable memory for Windows 98 and Me .................................................... 125
To enable memory for Windows 2000 and XP ................................................ 125
Installing an HP Jetdirect print server card (HP Color LaserJet 4700 Series only) .......................... 126
To install an HP Jetdirect print server card ....................................................................... 126
Setting the real-time clock ................................................................................................................. 130
Setting the date and time ..................................................................................................130
To set the date format ......................................................................................130
To set the date ................................................................................................. 130
To set the time format ...................................................................................... 131
To set the time ................................................................................................. 131
Setting the wake time ....................................................................................................... 132
To set the wake time ........................................................................................132
Setting the sleep delay ..................................................................................................... 133
To set the sleep delay ......................................................................................133
5 Theory of operation
Basic operation ..................................................................................................................................136
Operation sequence ......................................................................................................... 136
Power on sequence .......................................................................................................... 137
Internal components ..........................................................................................................................139
Formatter system ............................................................................................................................... 141
Sleep mode .......................................................................................................................141
Image Resolution Enhancement technology (REt) .......................................................... 142
Input/Output ...................................................................................................................... 142
Parallel interface (HP Color LaserJet 4700 Series only) ................................. 142
USB 2.0 connector ........................................................................................... 142
ACC accessory port (HP Color LaserJet 4700 Series only) ............................ 142
Flash (HP Color LaserJet 4700 Series only) ................................................... 143
Hard drive accessory (HP Color LaserJet 4700 Series only) .......................... 143
CPU ..................................................................................................................143
Printer memory ................................................................................................................. 143
Read-only memory ...........................................................................................143
Random-access memory ................................................................................. 143
DIMM slots ........................................................................................................................143
Flash memory .................................................................................................. 143
Nonvolatile memory ......................................................................................... 143
PJL overview ..................................................................................................................... 144
PML ................................................................................................................................... 144
Control panel ..................................................................................................................... 144
Engine control system ....................................................................................................................... 145
DC controller PCB ............................................................................................................. 145
Block operation ................................................................................................ 147
Motors, fans, and environment sensor ............................................................................. 147
Failure detection ............................................................................................................... 149
Drum motor failure detection ............................................................................ 149
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Fuser motor failure detection ........................................................................... 150
ETB motor failure detection ............................................................................. 150
Upper exhaust fan failure detection ................................................................. 150
Cartridge fan failure detection ..........................................................................150
Delivery fan failure detection ............................................................................ 150
Power supply fan failure detection ................................................................... 150
Duplexer fan failure detection .......................................................................... 151
Low-voltage power supply ................................................................................................ 151
Fuser control circuit ..........................................................................................151
Low-voltage power supply circuit ..................................................................... 153
Protective functions ......................................................................... 154
Safety .............................................................................................. 155
Sleep mode ..................................................................................... 155
Power supply recognition ................................................................ 155
Heater temperature control ...............................................................................................155
Initial rotation temperature control ................................................................... 156
Start-up temperature control ............................................................................ 156
Print temperature control ................................................................................. 157
Between-sheets temperature control ............................................................... 157
Temperature protective function .......................................................................................157
Protective function by the CPU ........................................................................ 157
Protective function by the fuser heater safety circuit ....................................... 157
Protective function by the thermoswitch .......................................................... 158
Temperature failure detection ...........................................................................................158
Start-up failure (warmup failure) ...................................................................... 158
Abnormal low temperature of main thermistor (no conduction) ....................... 158
Abnormal high temperature of main thermistor ............................................... 158
Abnormal low temperature of sub thermistor (no conduction) ......................... 159
Abnormal high temperature of sub thermistor ................................................. 159
Drive circuit abnormality ...................................................................................159
High-voltage power supply ............................................................................................... 159
Generation of biases ........................................................................................160
Video interface control ...................................................................................................... 162
Laser/scanner system ....................................................................................................................... 163
Laser control ..................................................................................................................... 164
Scanner control ................................................................................................................. 165
Image formation system .................................................................................................................... 167
Image formation process .................................................................................................. 169
Electrostatic latent image formation block ........................................................................ 171
Step 1: Pre-exposure ....................................................................................... 171
Step 2: Primary charging ................................................................................. 172
Step 3: Laser beam exposure ..........................................................................172
Development block ........................................................................................................... 172
Step 4: Development ........................................................................................ 172
Transfer block ................................................................................................................... 173
Step 5: Attraction .............................................................................................. 173
Step 6: Transfer ............................................................................................... 173
Step 7: Separation ........................................................................................... 174
Fusing block ......................................................................................................................174
Step 8: Fusing .................................................................................................. 174
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Cleaning block .................................................................................................................. 175
Step 9: Drum cleaning ...................................................................................... 175
Print cartridges .................................................................................................................. 175
Memory tag ...................................................................................................... 177
Cartridge presence detection ............................................................................................ 177
Memory tag detection ....................................................................................... 177
Photosensitive drum detection .........................................................................177
Developing cylinder disengaging control ......................................................... 178
ETB (electrostatic transfer/transport belt) .........................................................................178
Transfer roller (Y, C, M) engagement/disengagement detection ..................................... 180
Transfer roller engagement/disengagement control ......................................................... 180
Calibration and cleaning ................................................................................................... 181
ETB cleaning ....................................................................................................182
Color misregistration corrective control ........................................................... 183
Color misregistration detection ......................................................................................... 184
Image stabilization control ................................................................................................ 185
Environmental change control ......................................................................... 186
Conditions leading up to DHALF ...................................................................... 187
Image halftone calibration control (DHALF) .....................................................187
Image density detection ................................................................................... 187
Pickup/feed system ........................................................................................................................... 189
Pickup/feed unit ................................................................................................................ 194
Paper tray detection and paper tray media size detection .............................. 194
Paper tray pickup operation ............................................................................. 195
Media lift-up operation ...................................................................................... 196
Initial lift-up ...................................................................................... 196
Lift-up during printing ....................................................................... 196
Multiple-feed prevention ...................................................................................197
Skew correction ................................................................................................ 199
Media detection ................................................................................................200
Feed speed control .......................................................................................... 201
Fusing and delivery block ................................................................................................. 202
Loop control ..................................................................................................... 202
Fusing pressure release mechanism ............................................................... 203
Jam detection ...................................................................................................204
Pickup delay jam ............................................................................. 205
Pickup stationary jam ...................................................................... 205
Delivery delay jam ........................................................................... 205
Door open jam .................................................................................205
Residual paper jam ......................................................................... 205
Reversing unit jam 1 ........................................................................205
Reversing unit jam 2 ........................................................................206
Duplexing pickup unit jam 1 ............................................................ 206
Automatic delivery function ............................................................. 206
Duplex feed unit ................................................................................................................206
Reversing/duplexing feed operation ................................................................ 207
Jam detection ...................................................................................................209
Reversing unit jam 1 ........................................................................210
Reversing unit jam 2 ........................................................................210
Duplexing pickup unit jam 1 (Duplexing unit stationary jam) .......... 210
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500-sheet paper feeder ..................................................................................................................... 211
Pickup and feed operations .............................................................................................. 212
Stapler/stacker (HP Color LaserJet 4700 Series only) ..................................................................... 214
Staple mode ......................................................................................................................214
Stacker mode ....................................................................................................................214
Offset mode ...................................................................................................................... 214
Messages .......................................................................................................................... 215
6 Removal and replacement
Removal and replacement strategy ................................................................................................... 218
Repair notices ...................................................................................................................218
Caution regarding electrostatic discharge (ESD) ............................................................. 218
Required tools ................................................................................................................... 218
Types of screws ................................................................................................................219
Parts-removal tree ............................................................................................................ 220
User-replaceable parts ...................................................................................................................... 221
Print cartridges and ETB ................................................................................................... 222
Fuser .................................................................................................................................222
Tray 1 pickup roller and separation pad ........................................................................... 222
Tray 2-x separation roller ..................................................................................................225
Tray 2-x feed and pickup rollers ....................................................................................... 226
Formatter .......................................................................................................................... 227
Compact flash ...................................................................................................................228
HP Jetdirect print server card (4700 models) ................................................................... 228
DDR memory DIMMs ........................................................................................................ 228
Hard drive (4700 models) ................................................................................................. 228
Installing a new control panel label ................................................................................... 228
Covers and external components ...................................................................................................... 230
Paper tray (Tray 2) ............................................................................................................ 231
Multipurpose tray (Tray 1) ................................................................................................. 231
Front cover ........................................................................................................................235
Duplex cover .....................................................................................................................239
Face down tray assembly ................................................................................................. 239
Top cover ..........................................................................................................................240
Right cover ........................................................................................................................245
Left cover .......................................................................................................................... 247
Rear cover ........................................................................................................................ 249
Control panel ..................................................................................................................... 250
Main assemblies ................................................................................................................................253
Disengaging drive assembly .............................................................................................254
Remove main drive assembly ........................................................................................... 256
Reinstall main drive assembly .......................................................................................... 263
Pickup motor assembly ..................................................................................................... 273
Lifter drive assembly .........................................................................................................275
Delivery assembly ............................................................................................................. 278
Paper feed assembly ........................................................................................................ 283
Fuser drive assembly ........................................................................................................ 286
Laser/scanner assembly ...................................................................................................287
Motors and fans .................................................................................................................................297
Disengaging drive motor ...................................................................................................298
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Drum drive motors (Y/C/M/K) ........................................................................................... 298
Power supply fan/shroud (Fan 4) ..................................................................................... 299
Delivery fan/shroud (Fan 3) .............................................................................................. 300
Cartridge fan/shroud (Fan 2) ............................................................................................ 302
Upper exhaust fan (Fan 1) ................................................................................................305
Sensors and switches ........................................................................................................................ 308
Environment sensor ..........................................................................................................308
Power switch assembly .................................................................................................... 309
PCBs .................................................................................................................................................. 312
DC controller PCB ............................................................................................................. 312
Low-voltage power supply PCB ........................................................................................319
Memory controller PCB ..................................................................................................... 321
E label memory contacts and cable .................................................................................. 322
High-voltage power supply PCB .......................................................................................324
Toner level detection PCB ................................................................................................326
High-voltage contacts ....................................................................................................... 326
500-sheet paper feeder ..................................................................................................................... 328
500-sheet paper feeder right cover .................................................................................. 329
500-sheet paper feeder rear cover ................................................................................... 329
500-sheet paper feeder left cover ..................................................................................... 330
500-sheet paper feeder front cover .................................................................................. 331
500-sheet paper pickup drive assembly ........................................................................... 333
500-sheet paper feeder lifter drive assembly ................................................................... 337
500-sheet paper feeder pickup rollers .............................................................................. 339
Stapler/stacker (4700 models) .......................................................................................................... 340
Remove the stapler/stacker from the printer .................................................................... 340
Staple cartridge left cover ................................................................................................. 341
Output tray ........................................................................................................................ 341
Left cover .......................................................................................................................... 342
Top cover ..........................................................................................................................342
Right cover ........................................................................................................................344
Staple cartridge ................................................................................................................. 346
Stapler/stacker PCB .......................................................................................................... 347
Stapler/stacker unit assembly 24v 2.5 amp ......................................................................348
Duplexer ............................................................................................................................................ 349
Top duplexing assembly ................................................................................................... 349
Duplex tray ........................................................................................................................349
7 Troubleshooting
Introduction ........................................................................................................................................352
Troubleshooting process ................................................................................................................... 354
Pre-troubleshooting checklist ............................................................................................ 354
Troubleshooting checklist ................................................................................................. 355
Troubleshooting flowchart ................................................................................................. 356
Power-on checks .............................................................................................................. 357
Power-on troubleshooting overview .................................................................357
Control panel messages .................................................................................................................... 359
Warning messages ........................................................................................................... 359
Error messages ................................................................................................................. 359
Critical error messages .....................................................................................................359
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Message listing ................................................................................................................. 359
Formatter lights .................................................................................................................................. 395
Embedded HP Jetdirect LEDs ..........................................................................................395
Heartbeat LED .................................................................................................................. 396
Accessory lights (4700 models) ........................................................................................................ 397
Interpreting stapler/stacker indicator light codes .............................................................. 397
Replacement parts configuration ....................................................................................................... 400
Formatter and DC controller ............................................................................................. 400
Formatter (new or previously installed in another printer) ................................................ 400
DC controller (new or previously installed in another printer) .......................................... 401
Formatter and firmware compact flash ............................................................................. 401
Paper path troubleshooting ............................................................................................................... 402
Jams .................................................................................................................................. 402
Jam locations ....................................................................................................................402
Jam locations by error message .......................................................................................405
Jam recovery .................................................................................................................... 406
To disable paper jam recovery ......................................................................... 407
Avoiding jams .................................................................................................................... 407
Solving repeated jams ...................................................................................................... 408
Persistent jams ................................................................................................................. 408
Basic troubleshooting for jams .........................................................................408
Data collection .................................................................................................. 409
General paper path troubleshooting ................................................................ 409
Paper path checklist .........................................................................................410
Jams in Tray 1 .................................................................................................. 410
Jams in Tray 2 .................................................................................................. 411
Jams in the paper path ..................................................................................... 412
Jams in the top cover .......................................................................................412
Jams in the duplex path ................................................................................... 413
Common causes of paper jams ........................................................................................414
Paper jams ....................................................................................................... 414
Clearing jams ....................................................................................................................415
Jam in Tray 1 ................................................................................................... 415
Jam in Tray 2 or optional trays ......................................................................... 416
Jams in top cover area .....................................................................................417
Clearing a jam in the top cover area ............................................... 418
Clearing other jams ..........................................................................................420
Jams in the stapler/stacker (4700 models) ...................................................... 423
Staple jams ....................................................................................................... 429
Paper transport troubleshooting ........................................................................................................432
Multiple pages are fed ...................................................................................................... 432
Media is wrinkled or folded ............................................................................................... 432
Paper is skewed ................................................................................................................ 433
Image formation troubleshooting .......................................................................................................434
Print quality troubleshooting tools ..................................................................................... 434
Print quality problems associated with media .................................................................. 434
Overhead transparency defects ........................................................................................ 435
Print quality problems that are associated with the environment ..................................... 436
Print quality problems that are associated with jams ....................................................... 436
Print quality troubleshooting pages .................................................................................. 436
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Understanding color variations ......................................................................................... 436
Common causes of color variation ................................................................... 437
Color selection process .................................................................................................... 437
Matching colors ................................................................................................................. 437
PANTONE* color matching ..............................................................................437
Swatch book color matching ............................................................................ 437
Using color ........................................................................................................................438
HP ImageREt 3600 .......................................................................................... 438
Paper selection ................................................................................................ 438
sRGB ................................................................................................................438
Adobe® RGB ................................................................................................... 439
CMYK+ .............................................................................................................439
Color options .....................................................................................................................439
Print in grayscale .............................................................................................. 439
Automatic or manual color adjustment ............................................................ 440
Manual color options ........................................................................................440
Halftone options ............................................................................................... 440
Neutral Grays ................................................................................................... 440
Edge Control .................................................................................................... 440
RGB Color ........................................................................................................441
Adjusting color balance ..................................................................................................... 441
To adjust color density ..................................................................................... 441
Web-downloadable color tables .......................................................................442
Image defects ....................................................................................................................................443
Light image ....................................................................................................................... 444
Light color ......................................................................................................................... 445
Dark image ........................................................................................................................ 445
Dark color .......................................................................................................................... 446
Completely blank image ................................................................................................... 446
All black or solid color ....................................................................................................... 447
Dots in vertical lines ..........................................................................................................447
Dirt on the front or back of the paper ................................................................................448
Vertical lines ...................................................................................................................... 448
White vertical lines ............................................................................................................449
Horizontal lines ................................................................................................................. 449
White horizontal lines ........................................................................................................ 450
Missing color .....................................................................................................................450
Blank spots ....................................................................................................................... 451
Poor fusing ........................................................................................................................451
Distortion or blurring .......................................................................................................... 452
Smearing ........................................................................................................................... 453
Misplaced image ...............................................................................................................454
Repetitive defects troubleshooting ................................................................................... 454
Repetitive defect ruler ...................................................................................... 455
Interface troubleshooting ...................................................................................................................457
Communications checks ...................................................................................................457
AUTOEXEC.BAT standard configurations ....................................................................... 457
Parallel MS-DOS commands ........................................................................... 457
Printer Job Language (PJL) commands ........................................................................... 457
@PJL [Enter] ....................................................................................................457
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UEL .................................................................................................................. 458
@PJL COMMENT ............................................................................................458
@PJL INFO CONFIG .......................................................................................458
@PJL INFO ID ................................................................................................. 458
@PJL INFO USTATUS ....................................................................................458
@PJL INFO PAGECOUNT ..............................................................................458
@PJL JOB ....................................................................................................... 458
@PJL EOJ ....................................................................................................... 459
@PJL ECHO .................................................................................................... 459
@PJL USTATUS JOB=ON/OFF ...................................................................... 459
@PJL USTATUSOFF ...................................................................................... 459
Changing printer control panel configuration settings ....................................................................... 460
Job storage limit (4700 models) ........................................................................................ 460
Setting the job storage limit .............................................................................. 460
Job held timeout (4700 models) ....................................................................................... 460
Setting the job held timeout ............................................................................. 460
Show IP address ............................................................................................................... 461
Showing the IP address ................................................................................... 461
Color/black mix ................................................................................................................. 461
Setting the color/black mix ............................................................................... 461
Tray behavior options ....................................................................................................... 462
Setting the printer to use the requested tray ....................................................462
Setting manually feed prompt .......................................................................... 463
Setting the printer default for PS defer media .................................................. 463
Setting the printer to use size/type prompt ...................................................... 464
Setting the printer to use another tray ............................................................. 464
Setting the printer to duplex blank pages ........................................................ 465
Setting the printer to rotate images ..................................................................465
Sleep delay ....................................................................................................................... 465
Setting sleep delay ...........................................................................................466
Disabling/enabling sleep mode ........................................................................ 466
Wake time .........................................................................................................................466
Setting the wake time .......................................................................................467
Display brightness ............................................................................................................. 467
Setting the display brightness .......................................................................... 467
Personality ........................................................................................................................ 468
Setting the personality ...................................................................................... 468
Clearable warnings ........................................................................................................... 468
Setting the clearable warnings .........................................................................469
Auto continue ....................................................................................................................469
Setting auto continue ....................................................................................... 469
Replace supplies ............................................................................................................... 470
Setting replace supplies response ................................................................... 470
Order at .............................................................................................................................470
Setting order at response .................................................................................470
Color supply out ................................................................................................................471
Setting color supply out response ....................................................................471
Jam recovery .................................................................................................................... 471
Setting jam recovery response ........................................................................ 472
RAM disk ........................................................................................................................... 472
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Changing RAM disk behavior .......................................................................... 472
Language ..........................................................................................................................472
Selecting the language ..................................................................................... 473
Selecting the language if the display is in a language you do not
understand ....................................................................................................... 473
Using the printer control panel in shared environments ................................................... 473
Control panel troubleshooting ........................................................................................................... 474
Printing a menu map ......................................................................................................... 474
Information menu ..............................................................................................................474
Paper handling menu ........................................................................................................ 476
Configure device menu .....................................................................................................478
Printing submenu ............................................................................................. 478
PCL submenu .................................................................................................. 482
Print quality submenu ....................................................................................... 483
System setup submenu .................................................................................... 488
Stapler/stacker submenu (4700 models) ......................................................... 493
I/O submenu ..................................................................................................... 494
Embedded Jetdirect submenu ......................................................................... 495
Resets submenu .............................................................................................. 499
Diagnostics menu ............................................................................................................. 500
Service menu ....................................................................................................................503
Tools for troubleshooting ...................................................................................................................505
Using the embedded Web server ..................................................................................... 505
Accessing the embedded Web server ............................................................. 505
Information tab ................................................................................................. 506
Settings tab ...................................................................................................... 506
Setting the real-time clock ................................................................................507
Networking tab ................................................................................................. 507
Other links ........................................................................................................ 507
Configuration pages .......................................................................................................... 507
Configuration page ...........................................................................................507
HP embedded Jetdirect page .......................................................................... 509
Paper handling configuration page (4700 models) .......................................... 510
Finding important information on the configuration pages ............................... 511
Print the supplies status page ........................................................................................... 512
Print the usage page ......................................................................................................... 513
Print the demo page ......................................................................................................... 514
Print the file directory page ...............................................................................................515
Print the PCL font list page ...............................................................................................515
Print the PS font list page ................................................................................................. 516
Print the RGB samples page ............................................................................................ 517
Print the CMYK samples page .......................................................................................... 518
Diagnostics ........................................................................................................................................ 520
LED diagnostics ................................................................................................................520
Engine diagnostics ............................................................................................................ 521
Diagnostics mode ............................................................................................. 521
Diagnostics that put the engine into the special diagnostics mode ................. 521
Diagnostic tests ................................................................................................521
Individual diagnostic tests .................................................................................................522
Print the event log page ................................................................................... 522
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View the event log on the control panel display ............................................... 523
Print the PQ troubleshooting pages ................................................................. 524
Diagnostics page .............................................................................................. 525
Disable cartridge check (special mode test) .................................................... 526
Paper path sensors (special mode test) .......................................................... 527
Paper path test .................................................................................................527
Finishing paper path test ..................................................................................528
Manual sensor test (special mode test) ........................................................... 528
Manual sensor test 2 (special mode test) ........................................................ 531
Component test (special mode test) ................................................................ 532
Print/Stop test ................................................................................................... 535
Colorband test ..................................................................................................535
Information menu ............................................................................................. 535
Configure device menu/printing menu ............................................................. 536
Configure device menu/print quality menu ...................................................... 536
Configure device menu/resets menu ............................................................... 536
Test pages .........................................................................................................................................537
Engine test page ...............................................................................................................537
Formatter test page ........................................................................................................... 537
Engine resets ..................................................................................................................................... 538
Cold reset .......................................................................................................................... 538
To perform a cold reset ....................................................................................538
NVRAM initialization ......................................................................................................... 538
To initialize NVRAM ......................................................................................... 538
Hard disk initialization (4700 models) ...............................................................................539
To initialize the hard disk ................................................................................. 539
Calibration bypass ............................................................................................................ 539
To bypass calibration ....................................................................................... 539
Quick Calibrate Now ......................................................................................................... 539
Full Calibrate Now ............................................................................................................. 539
Service menu ..................................................................................................................................... 541
Using the Service menu .................................................................................................... 541
Clear event log ................................................................................................. 541
Mono cycle count/Color cycle count ................................................................ 541
Serial number ...................................................................................................541
Service ID ......................................................................................................... 541
Restoring the Service ID .................................................................................. 541
Converting the Service ID to an actual date .................................................... 542
Cold reset paper ............................................................................................... 542
Diagrams ........................................................................................................................................... 543
Main parts ......................................................................................................................... 543
Switches ............................................................................................................................ 545
Sensors .............................................................................................................................546
Solenoids .......................................................................................................................... 547
Motors and fans ................................................................................................................ 548
PCBs .................................................................................................................................549
DC controller PCB ............................................................................................................. 550
Connectors ........................................................................................................................ 551
General timing chart ......................................................................................................... 557
General circuit diagrams ...................................................................................................558
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8 Parts and diagrams
Introduction ........................................................................................................................................562
Ordering parts and supplies .............................................................................................................. 563
Parts that wear .................................................................................................................. 563
Parts .................................................................................................................................. 563
Customer support ............................................................................................................. 563
Supplies and accessories .................................................................................................563
Common fasteners ............................................................................................................ 566
User-replaceable parts ...................................................................................................................... 567
Assembly locations ............................................................................................................................570
Major components ............................................................................................................ 570
External covers and panels ............................................................................................................... 572
Internal components ..........................................................................................................................576
Accessories ....................................................................................................................................... 610
Alphabetical parts list ......................................................................................................................... 628
Numerical parts list ............................................................................................................................634
Index ..................................................................................................................................................................641
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1 Product information
This chapter contains information about the following topics:
● Printer configurations
● Printer features
● Printer walkaround
● Identification, site requirements, and specifications
● Media specifications
● Printing on special media
● Environmental product stewardship program
● Hewlett-Packard Limited Warranty Statement
● Limited warranty for print cartridges and image drums
● Color LaserJet Image Fuser Kit and Image Transfer Kit Limited Warranty Statement
● Country/region-specific safety statements
●
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Printer configurations
This manual describes the HP Color LaserJet 4700s and HP Color LaserJet CP4005 series printers.
These printers are available in the following configurations.
HP Color LaserJet 4700 (Q7491A)
The HP Color LaserJet 4700 printer is a four-color laser printer that prints up to 31 pages per minute
(ppm) for letter-sized paper and up to 30 ppm for A4-size paper.
● Trays. The printer comes with a multipurpose tray (Tray 1) that holds up to 100 sheets of
various print media or 20 envelopes. A standard 500-sheet paper feeder (Tray 2) supports
letter, legal, executive, 8.5 x 13, JIS B5, executive (JIS), 16K, A4, and A5, and custom media.
The printer can support up to four optional 500-sheet paper feeders (Trays 3, 4, 5, and 6).
● Connectivity. The printer provides parallel and auxiliary ports for connectivity. Two enhanced
input/output (EIO) slots, wireless connectivity capability with optional print server, auxiliary port,
universal serial bus (USB) and accessory connections, and bidirectional parallel cable interface
(IEEE-1284-C compliant) are standard.
● Memory. 160 megabytes (MB) of memory: 128 MB of dual data-rate (DDR) synchronous
dynamic random access memory (SDRAM), 32 MB of memory on the formatter board, and one
open dual inline memory module (DIMM) slot.
NOTE To allow memory expansion, the printer has an available 200-pin small outline
dual inline memory module (SODIMM) slot that accepts 128 or 256 MB RAM. The printer
can support up to 544 MB of memory: 512 MB of memory in SODIMMs, plus 32 MB
additional memory on the formatter board. An optional hard drive is also available.
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HP Color LaserJet 4700n (Q7492A)
The HP Color LaserJet 4700n printer includes the features of the 4700, plus the HP Jetdirect
embedded print server (RJ-45 port) for network connectivity.
HP Color LaserJet 4700dn (Q7493A)
The HP Color LaserJet 4700dn printer includes the features of the 4700n, plus a duplexer for
automatic two-sided printing, and an additional 128 MB of memory for a total of 288 MB of memory
(256 MB of DDR SDRAM and 32 MB of memory on the formatter board).
HP Color LaserJet 4700dtn (Q7494A)
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The HP Color LaserJet 4700dtn includes all the features of the 4700dn, two additional 500-sheet
paper feeders (Trays 3 and 4), and a printer stand.
HP Color LaserJet 4700ph+ (Q7495A)
The HP Color LaserJet 4700ph+ includes the features of the 4700dtn, two additional 500-sheet
paper feeders (Trays 5 and 6), a high-capacity stapler/stacker, a printer stand, a hard drive, and an
additional 256 MB of memory for a total of 544 MB of memory.
NOTE 544 MB of SDRAM: 512 MB of DDR, plus 32 MB of additional memory on the
formatter board and an additional DIMM slot. This printer has two 200-pin small outline dual
inline memory module (SODIMM) slots that accept 128 or 256 MB of RAM each.
HP Color LaserJet CP4005n (CB503A)
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The HP Color LaserJet CP4005 printer is a four-color laser printer that prints up to 30 pages per
minute (ppm) for black and 25 pages per minute (ppm) for color.
● Trays. The printer comes with a multipurpose tray (Tray 1) that holds up to 100 sheets of
various print media or 20 envelopes. A standard 500-sheet paper feeder (Tray 2) supports
letter, legal, executive, 8.5 X 13, JIS B5, executive (JIS), 16K, A4, and A5, and custom media.
The printer also supports one optional 500-sheet paper feeder (Tray 3).
● Connectivity. The printer provides a network port (RJ-45 connector) and universal serial bus
(USB).
● Memory. 128 MB of DDR SDRAM in a single DIMM slot that can be upgraded to a maximum of
512 MB.
NOTE To accommodate memory expansion, the available 200-pin small outline dual inline
memory module (SODIMM) slot accepts 128, 256, or 512 MB RAM. The printer can support
up to 512 MB of memory.
HP Color LaserJet CP4005dn (CB504A)
The HP Color LaserJet CP4005dn Series printer includes the features of the CP4005n, plus a
duplexer for automatic two-sided printing, and an additional 128 MB of memory for a total of 258 MB
of memory.
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Printer features
These printers combine the quality and reliability of Hewlett-Packard printing with the following new
features and standard capabilities. For more information, see the Hewlett-Packard Web site at
http://www.hp.com/support/clj4700 or http://www.hp.com/support/ljcp4005.
Table 1-1 Features
Performance HP Color LaserJet 4700 Series:
● Prints up to 31 pages per minute (ppm) for letter-size paper and up to 30 ppm for
A4-size paper.
● First page prints in 10 seconds or less. The printer can be set to wake from Sleep
mode at a specific time each day.
HP Color LaserJet CP4005 Series:
● Prints up to 30 ppm in black & white and 25 ppm in color for letter-size (8.5"x11")
and A4-size paper.
● First page prints in 10 seconds or less for black and 12 seconds or less for color
from the Ready prompt. This wait time is similar for first page out times from
Powersave or Sleep mode.
Memory HP Color LaserJet 4700 Series:
● 160 MB of memory for the HP Color LaserJet 4700 and 4700n, 288 MB for the
HP Color LaserJet 4700dn and HP Color LaserJet 4700dtn, and 544 MB for the
HP Color LaserJet 4700ph+.
NOTE Memory specification: HP Color LaserJet 4700 series printers use
200-pin small outline dual inline memory modules (SODIMM) that support
128 or 256 MB of RAM.
● Two open EIO slots.
● Can be expanded to 544 MB: 512 MB of DDR memory plus 32 MB of memory on
the formatter board.
● Optional hard drive can be added via an EIO slot (an internal hard drive is included
with the HP Color LaserJet 4700ph+ printer).
HP Color LaserJet CP4005 Series:
● 128 MB of memory for the HP Color LaserJet CP4005n, 256 MB for the HP Color
LaserJet CP4005dn.
NOTE Memory specification: HP Color LaserJet CP4005 Series printers use
200-pin small outline dual inline memory modules that accepts 128, 256, or 512
MB RAM. The printer can support up to 512 MB of memory.
User interface HP Color LaserJet 4700 Series:
● Four-line graphic display on control panel.
● Enhanced Help with animated graphics.
● Embedded Web server to access support and order supplies (network-connected
printers).
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HP Color LaserJet CP4005 Series:
● Four-line graphic display on control panel.
● Enhanced Help with animated graphics.
● Embedded Web server to access support and order supplies (for network-
connected printers).
● HP Easy Printer Care Software (a Web-based status and troubleshooting tool).
Supported printer personalities HP Color LaserJet 4700 Series:
● HP PCL 6.
● HP PCL 5c.
● PostScript 3 emulation.
● Portable document format (PDF).
HP Color LaserJet CP4005 Series:
● HP PCL 6.
● HP PCL 5c.
● PostScript 3 emulation.
● Portable document format (PDF).
Job storage features HP Color LaserJet 4700 Series:
● Full job storage features.
● Proof and hold.
● Private jobs.
● Quick copy.
● Mopier mode.
● Job storage.
● Fonts and forms.
HP Color LaserJet CP4005 Series:
● Full job storage features.
● Personal identification number (PIN) printing. A user can send a print file to the
printer with a PIN embedded in the job print it by typing in the PIN at the control
panel.
● Mopier mode. A print file is processed on the computer and sent one time only to
the printer. It is then spooled at the printer, and the requested numbers of copies
are printed.
● Proof and hold. A multi-copy print file is sent to the printer, the first copy is printed
for proofing, and the remainder of the job is held at the printer for printing or
cancellation.
● Fonts and forms.
Table 1-1 Features (continued)
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Environmental features HP Color LaserJet 4700 Series:
● Sleep mode setting.
● High content of recyclable components and materials.
● Energy Star® compliant.
HP Color LaserJet CP4005 Series:
● Sleep mode setting.
● High content of recyclable components and materials.
● Energy Star® compliant.
Fonts HP Color LaserJet 4700 Series:
● 80 internal fonts available for both PCL and PostScript emulation.
● Supports forms and fonts on the disk using HP Web Jetadmin.
HP Color LaserJet CP4005 Series:
● 80 internal fonts available for both PCL and PostScript emulation.
● 80 printer-matching screen fonts in TrueType format available with the software
solution.
Paper handling HP Color LaserJet 4700 Series:
● Prints on media from 77 x 127 mm (3 x 5 inches) up to 216 x 356 mm
(8.5 x 14 inches) (legal size).
● Tray 1 can process heavy media from 60 to 220 g/m2
(16 to 60 lb), as well as
standard 80 lb cover stock.
● Tray 2 and optional trays can process media up to 120 g/m2
(32 lb).
● Prints on a wide range of media types, including HP laser photo media, glossy
papers, and transparencies, as well as heavy stock, labels, and envelopes.
● Standard 100-sheet multi-purpose paper tray (Tray 1) supports letter, legal,
executive, 8.5 X 13, JIS B5, executive (JIS), 16K, A4, A5, and custom media.
● Standard 500-sheet paper feeder (Tray 2) that supports letter, legal, executive,
8.5 X 13, JIS B5, executive (JIS), 16K, A4, A5, and custom media.
● Up to four additional 500-sheet paper feeders (Trays 3, 4, 5, and 6) support letter,
legal, executive, 8.5 X 13, JIS B5, executive (JIS), 16K, A4, A5, and custom media.
● Standard 500-sheet face-down output bin.
● Duplexer for automatic two-sided printing (duplexing) standard on the
HP Color LaserJet 4700dn, HP Color LaserJet 4700dtn, and
HP Color LaserJet 4700ph+printers.
● Automatic duplexing of 120 g/m2
(32 lb) paper at full speed - 30 sides (15 sheets)
per minute.
● Stapler/stacker prints up to 750 sheets with job offset and staples up to 30 sheets;
standard on the HP Color LaserJet 4700ph+.
Table 1-1 Features (continued)
8 Chapter 1 Product information ENWW
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HP Color LaserJet CP4005 Series:
● Prints on media from 77 mm x 127 mm (3 inches x 5 inches) up to 216 mm x 356
mm (8.5 inches x 14 inches) (legal size). For ordering information, see Part
numbers.
● Tray 1 can process heavy media from 60 g/m2
to 220 g/m2
(16 lb to 60 lb), as well
as standard 80 lb cover stock. For ordering information, see Part numbers.
● Tray 2 and optional Tray 3 can process media from 60 g/m2
to 120 g/m2
(16 lb to
32 lb).
● Prints on a wide range of media types, including HP laser photo media, glossy
papers, and transparencies, as well as heavy stock, labels, and envelopes.
● Prints multiple gloss levels.
● Standard 100-sheet multi-purpose paper tray (Tray 1) supports letter, legal,
executive, 8.5 X 13, JIS B5, executive (JIS), 16K, A4, A5, and custom media.
● Standard 500-sheet paper feeder (Tray 2) that supports letter, legal, executive, 8.5
X 13, JIS B5, executive (JIS), 16K, A4, A5, and custom media.
● One optional 500-sheet paper feeder (Tray 3) support letter, legal, executive, 8.5 X
13, JIS B5, executive (JIS), 16K, A4, A5, and custom media.
● Standard 500-sheet face-down output bin.
● Duplexer for automatic two-sided printing (duplexing) standard on the HP Color
LaserJet CP4005dn Series printer.
● Automatic duplexing of 120 g/m2
(32 lb) paper at full speed - 30 sides (15 sheets)
per minute.
Accessories HP Color LaserJet 4700 Series:
● Printer hard drive, which provides storage for fonts and macros as well as
additional features for Job Storage; standard on HP Color LaserJet 4700ph+ printer.
● Small outline dual inline memory modules (SODIMMs).
● Flash memory slots for additional fonts and firmware upgrades.
● Printer stand.
● Stapler/stacker; standard on the HP Color LaserJet 4700ph+.
NOTE The stapler/stacker is optional as an accessory for the HP Color
LaserJet 4700dn and HP Color LaserJet 4700dtn. The stapler/stacker can
be installed only on printers that are equipped with the automatic duplexer.
● Up to four additional 500-sheet paper feeders (Trays 3, 4, 5, and 6).
HP Color LaserJet CP4005 Series:
● Small outline dual inline memory modules (SODIMMs).
● Flash memory slot for firmware upgrades.
● Printer stand.
● One optional 500-sheet paper feeder (Tray 3).
Table 1-1 Features (continued)
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Connectivity HP Color LaserJet 4700 Series:
● Enhanced input/output (EIO) card slots for optional connectivity. (Network
connection using an HP Jetdirect embedded print server is standard on HP Color
LaserJet 4700n, HP Color LaserJet 4700dn, HP Color LaserJet 4700dtn, and
HP Color LaserJet 4700ph+ printers.)
● USB 2.0 connection.
● HP Jetdirect embedded print server to enable network connectivity without
requiring use of an EIO slot.
● Standard bidirectional parallel cable interface (IEEE 1284-C compliant).
● Auxiliary connector.
● Both USB and parallel connections are supported, but cannot be used at the same
time.
HP Color LaserJet CP4005 Series:
● USB 2.0 Hi-Speed Device port (Type B connector).
● HP Jetdirect embedded print server to enable network connectivity.
● Optional HP Jetdirect external print servers to enable alternative network
connectivity through the USB port.
Supplies HP Color LaserJet 4700 Series:
● Supplies status page contains information on toner level, page count, and
estimated pages remaining.
● High-capacity no-shake cartridge with automatic toner seal removal feature.
● Printer checks for authentic HP print cartridges at cartridge installation.
● High-capacity (5,000) staple cartridge with staples-low and staples-out messaging
capability.
● Internet-enabled supply-ordering capabilities through the embedded Web server.
HP Color LaserJet CP4005 Series:
● Supplies status page contains information on toner level, page count, and
estimated pages remaining.
● High-capacity no-shake cartridge pre-installed in the printer automatic-toner seal
removal feature.
● Printer checks for authentic HP print cartridges at cartridge installation.
● Internet-enabled supply-ordering capabilities through the embedded Web server,
Web Jetadmin network printer software, and HP Easy Printer Care Software. For
more information, see http://www.hp.com/go/easyprintercare.
Table 1-1 Features (continued)
10 Chapter 1 Product information ENWW
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Printer walkaround
HP Color LaserJet 4700 models
The following illustrations identify the locations and names of key components of the printers.
HP Color LaserJet 4700 Series
Front view (HP Color LaserJet 4700ph+ shown)
1 Duplexer
2 Stapler/stacker
3 Top cover (access to fuser)
4 Control panel
5 Front cover (access to print cartridges and ETB)
6 Tray 1
7 On/off switch
8 Tray 2
9 Optional paper tray (four optional paper trays are shown)
10 Printer stand
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Back/side view (HP Color LaserJet 4700ph+ shown)
1 Stapler/stacker output tray
2 Formatter assembly
3 Upper formatter assembly tab
4 USB connection
5 ACC connection
6 EIO connection
7 Parallel port
8 EIO connection
9 Network port (RJ-45 connector)
10 Lower formatter assembly tab
11 Auxiliary port
12 Kensington lock
13 Power cord connection
HP Color LaserJet CP4005 models
The following illustrations identify the locations and names of key components of this printer.
12 Chapter 1 Product information ENWW
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Figure 1-1 Front view (HP Color LaserJet CP4005dn with optional 500-sheet feeder shown)
1 Duplexer
2 Top cover
3 Control panel
4 Front cover (access to print cartridges, transfer unit, and fuser)
5 Tray 1
6 On/off switch
7 Tray 2
8 Optional Tray 3
Figure 1-2 Back/side view (HP Color LaserJet CP4005dn with optional 500-sheet feeder shown)
1 Formatter board
2 Upper formatter board tab
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3 USB 2.0 Hi-Speed Device port (Type B connector)
4 Ethernet Base 10/100T Networking port (RJ-45 connector)
5 Lower formatter board tab
6 Power cord connection
14 Chapter 1 Product information ENWW
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Identification, site requirements, and specifications
The following sections describe printer identification, site requirements, and specifications.
Model and serial numbers
The model number and serial numbers are listed on identification labels located on the rear of the
printer. The model number is alphanumeric, such as Q7491A for an HP Color LaserJet 4700 Series
printer or CB503A for an HP Color LaserJet CP4005 Series printer. The serial number contains
information about the country/region of origin, the printer version, production code, and the
production number of the printer.
Figure 1-3 Model and serial number label
Model name Model number
HP Color LaserJet 4700 Q7491A
HP Color LaserJet 4700n Q7492A
HP Color LaserJet 4700dn Q7493A
HP Color LaserJet 4700dtn Q7494A
HP Color LaserJet 4700ph+ Q7495A
HP Color LaserJet CP4005n CB503A
HP Color LaserJet CP4005dn CB504A
Power and regulatory label
The identification labels on the rear of the printer also contain power-rating and regulatory information.
CAUTION Converting the voltage on the printer can damage the printer. Do not use any
voltage other than the operating voltage. Any attempt to convert operating voltages will void
the product warranty (for example, attempting to change a 110 V printer to a 220 V printer).
ENWW Identification, site requirements, and specifications 15
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Figure 1-4 Power and regulatory label
Site requirements
The printer must be kept in an appropriate location to maintain the performance level that has been
set at the factory. In particular, be sure that the environment adheres to the specifications listed in
this chapter.
The following are recommendations for the printer installation, location, and placement.
● A well-ventilated, dust-free area
● A hard, level surface (with not more than a 2° angle)
● For the HP Color LaserJet 4700 and 4700n, the surface must support at least 47.7 kg
(105.1 lb)
● For the HP Color LaserJet 4700dn, the surface must support at least 48.9 kg (107.8 lb)
● For the HP Color LaserJet 4700dtn, the surface must support at least 104.3 kg (230 lb)
● For the HP Color LaserJet 4700ph+, the surface must support at least 130.5 kg (287.7 lb)
● For the HP Color LaserJet CP4005n, the surface must support at least 47.7 kg (105.1 lb)
● For the HP Color LaserJet CP4005dn, the surface must support at least 48.9 kg (107.8 lb)
16 Chapter 1 Product information ENWW
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CAUTION The HP Color LaserJet 4700ph+ must not be installed on an elevated surface.
Always install the HP Color LaserJet 4700ph+ printer on a hard, level floor.
Make sure to keep the printer away from the following:
● Direct sunlight, dust, open flames, or water
● The direct flow of exhaust from air ventilation systems
● Magnets and devices that emit a magnetic field
● Areas that experience vibration
● Walls or other objects
Space requirements
The printer must have sufficient space above and around it to allow proper access and ventilation.
1
2
3
Figure 1-5 HP Color LaserJet 4700 and HP Color LaserJet CP4005 Series printer space
requirements with doors open (except for the HP Color LaserJet 4700dtn and HP Color LaserJet
4700ph+ printer)
1 530 mm (20.9 inches) in width
2 940 mm (37 inches) in depth
3 804 mm (31.7 inches) in height
Other models have different space requirements. See the following table for additional space
requirements for the given model.
ENWW Identification, site requirements, and specifications 17
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Product Height requirement Width requirement
HP Color LaserJet 4700dtn 737 mm (29 inches) 904 mm (35.6 inches)
HP Color LaserJet 4700ph+ 1102 mm (43.4 inches) 904 mm (35.6 inches)
Physical specifications
Table 1-2 Physical dimensions with doors closed
Product Height Depth Width Weight
HP Color LaserJet
4700, HP Color
LaserJet 4700n, and
HP Color LaserJet
CP4005n
582 mm (22.9 inches) 598 mm (23.5 inches) 521 mm (20.5 inches) 47.7 kg (105.1 lb.)
HP Color LaserJet
4700dn and HP Color
LaserJet CP4005dn
with duplexer
628.6 mm
(24.7 inches)
598 mm (23.5 inches) 521 mm (20.5 inches) 48.9 kg (107.8 lb.)
HP Color LaserJet
4700dtn with Trays 3
and 4, duplexer, and
stand
1010.6 mm
(39.8 inches)
715 mm (28.2 inches) 630 mm (24.8 inches) 104.3 kg (230 lb.)
HP Color LaserJet
4700ph+ with Trays 3,
4, 5, and 6, duplexer,
stapler/stacker, and
stand
1375.5 mm
(54.2 inches)
715 mm (28.2 inches) 630 mm (24.8 inches) 130.5 kg (287.7 lb.)
HP Color LaserJet
4700 models: 750
sheet stapler/stacker
305 mm (12 inches) 476 mm (18.7 inches) 500 mm (19.7 inches) 8.4 kg (18.5 lb.)
Optional paper tray 117 mm (4.6 inches) 578 mm (22.8 inches) 514 mm (20.25 inches) 8.9 kg (19.6 lb.)
Printer stand 148 mm (5.8 inches) 715 mm (28.2 inches) 630 mm (24.8 inches) 37.6 kg (83 lb.)
Electrical specifications
110-Volt models 220-Volt models
Power requirements 100-127V (+/- 10%)
50/60 Hz (+/- 2 Hz)
220-240V (+/- 10%)
50/60 Hz (+/- 2 Hz)
Rated current 8 Amps 4 Amps
Table 1-3 Power consumption (average, in watts)1
Power consumption (average, in watts)
Product model Printing (up to 31
ppm letter)2
Ready3, 4
Sleep5 Off
18 Chapter 1 Product information ENWW
Page: 38
HP Color
LaserJet 4700
567 55 17 0.3
HP Color
LaserJet 4700n,
CP4005n
567 55 17 0.3
HP Color
LaserJet 4700dn,
CP4005dn
567 55 17 0.3
HP Color
LaserJet 4700dtn
591 63 18 0.3
HP Color
LaserJet 4700ph+
623 66 18 0.3
NOTE 1
Values are subject to change. See http://www.hp.com/support/clj4700 or
http://www.hp.com/support/ljCP4005 for current information.
2
Power reported is the highest value measured using all standard voltages.
3
Maximum heat dissipation for all models in Ready mode is 225 BTU/hour.
4
Default time from Ready mode to Sleep mode is 30 minutes.
5
Recovery time from Sleep mode to start of printing is less than 15 seconds.
Environmental specifications
Specification Recommended Allowed
Temperature 17 to 25°C (62.6 to 77°F) 15 to 30°C (59 to 86°F)
Humidity 30 to 70% relative humidity (RH) 10 to 80% RH
Altitude N/A 0 to 2600 m (0 to 8530 ft)
Acoustic emissions
Sound Power Level Declared Per ISO 9296
Printing (31 ppm letter)1, 2, 3
Ready
LWAd=6.7 Bels (A) [67 dB (A)]
LWAd=4.7 Bels (A) [47 dB (A)]
Sound Pressure Level - Bystander Position Declared Per ISO 9296
Printing (31 ppm letter)1, 2, 3
Ready
LpAm=50 dB (A)
LpAm=31 dB (A)
Table 1-3 Power consumption (average, in watts)1 (continued)
ENWW Identification, site requirements, and specifications 19
Page: 39
NOTE 1
Values are subject to change. See http://www.hp.com/support/clj4700 or
http://www.hp.com/support/ljCP4005 for current information.
2
Configuration tested: Base printer, simplex printing on A4 paper.
3
HP Color LaserJet 4700 speed: up to 31 ppm letter and up to 30 ppm A4 paper; HP Color
LaserJet CP4005 speed: 30 ppm black and 25 ppm color
Supply storage requirements
The life of supplies is greatly affected by their storage environment. Use storage requirements to
determine the shelf life of stored supplies.
Table 1-4 Supply storage requirements
Item Storage time Storage condition
Temperature Normal (maximum of 2.5 years) 0° to 35°C (32° to 95°F)
Severe (maximum of 18 days) High 35° to 40°C (95° to 104°F)
Low 0° to -20°C (32° to -4°F)
Maximum temperature change rate 40° to 15°C (104° to 59°F) within
3 minutes
-20° to 25°C (-4° to 77°F) within
3 minutes
Humidity Normal (maximum of 2.5 years) 35% to 85% RH
Severe (maximum of 18 days) High 85% to 95% RH
Low 10% to 35% RH
Atmospheric pressure 460 to 760 mm Hg (18.1 to
29.9 inches Hg)
Storage time1
2.5 years
1 The average storage time includes use time. Use cartridges within 2.5 years of the date code on
the cartridge.
Skew specifications
The printer has the following skew specifications:
● Print engine (cut-sheet paper): less than 1.5 mm (0.06 inches) over a 260 mm (10.24 inch)
length
● Print engine (envelopes): less than 3.3 mm (0.13 inches) over a 220 mm (8.66 inch) length
20 Chapter 1 Product information ENWW
Page: 40
Media specifications
This section provides comprehensive information on supported media types.
Category Specifications
Acid content 5.5 pH to 8.0 pH
Caliper 0.094 mm (3.0 to 7.0 mils)
Curl in ream Flat within 5 mm (0.02 inches)
Cut edge conditions Cut with sharp blades that create no visible fray
Fusing compatibility Must not scorch, melt, offset, or release hazardous
emissions when heated to 200°C (392°F) for 0.1 second
Grain Long grain
Moisture content 3% to 9% by weight
Smoothness 100 to 250 Sheffield
Printing and paper storage environment
Ideally, the printing and paper storage environment should be at or near room temperature, and not
too dry or too humid. Remember that paper is hygroscopic; it absorbs and loses moisture rapidly.
Heat works with humidity to damage paper. Heat causes the moisture in paper to evaporate, while
cold causes it to condense on the sheets. Heating systems and air conditioners remove most of the
humidity from a room. As paper is opened and used, it loses moisture, causing streaks and
smudging. Humid weather or water coolers can cause the humidity to increase in a room. As paper is
opened and used it absorbs any excess moisture, causing light print and dropouts. Also, as paper
loses and gains moisture it can distort. This can cause jams.
As a result, paper storage and handling are as important as the paper-making process itself. Paper
storage environmental conditions directly affect the feed operation.
Care should be taken not to purchase more paper than can be easily used in a short time (about
3 months). Paper stored for long periods might experience heat and moisture extremes, which can
cause damage. Planning is important to prevent damage to a large supply of paper.
Unopened paper in sealed reams can remain stable for several months before use. Opened
packages of paper have more potential for environmental damage, especially if they are not wrapped
with a moisture-proof barrier.
The paper storage environment should be properly maintained to ensure optimum printer
performance. The required condition is 20° to 24°C (68° to 75°F), with a relative humidity of
45% to 55%. The following guidelines should be helpful when evaluating the paper storage
environment:
● Paper should be stored at or near room temperature.
● The air should not be too dry or too humid (due to the hygroscopic properties of paper).
● The best way to store an opened ream of paper is to rewrap it tightly in its moisture-proof
wrapping. If the printer environment is subject to extremes, unwrap only the amount of paper to
be used during the day's operation to prevent unwanted moisture changes.
ENWW Media specifications 21
Page: 41
Envelopes
Envelope construction is critical. Envelope fold lines can vary considerably, not only between
manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes
depends upon the quality of the envelopes. When selecting envelopes, consider the following
components:
● Weight: The weight of the envelope paper should not exceed 105 g/m2
(28 lb) or jamming might
occur.
● Construction: Prior to printing, envelopes should lie flat with less than 6 mm (0.25 inch) curl,
and should not contain air.
● Condition: Envelopes should not be wrinkled, nicked, or otherwise damaged.
● Temperature: Use envelopes that are compatible with the heat and pressure of the printer.
● Size: Use only envelopes that are within the following size ranges:
● Minimum: 76 x 127 mm (3 x 5 inches)
● Maximum: 216 x 356 mm (8.5 x 14 inches)
NOTE Use only Tray 1 to print on envelopes. Some jams might occur when using any media
with a length less than 178 mm (7 inches). This might be caused by paper that has been
affected by environmental conditions. For optimum performance, make sure to store and
handle the paper correctly. Select envelopes in the printer driver.
22 Chapter 1 Product information ENWW
Page: 42
Envelopes that have double side seams
Double side-seam construction has vertical seams at both ends of the envelope rather than diagonal
seams. This style might be more likely to wrinkle. Be sure that the seam extends all the way to the
corner of the envelope, as illustrated.
Envelopes that have adhesive strips or flaps
Envelopes that have a peel-off adhesive strip or with more than one flap that folds over to seal must
use adhesives that are compatible with the heat and pressure in the printer. The extra flaps and
strips might cause wrinkling, creasing, or jams, and might even damage the fuser.
Envelope margins
The following table shows typical address margins for a commercial #10 or DL envelope.
Type of address Top margin Left margin
Return address 15 mm (0.6 inch) 15 mm (0.6 inch)
Delivery address 51 mm (2 inches) 89 mm (3.5 inches)
NOTE For the best print quality, position margins no closer than 15 mm (0.6 inches) from the
edges of the envelope. Avoid printing over the area where the envelope seams meet.
Envelope storage
Proper storage of envelopes helps contribute to print quality. Envelopes should be stored flat. If air is
trapped in an envelope, creating an air bubble, then the envelope might wrinkle during printing.
ENWW Media specifications 23
Page: 43
Labels
CAUTION To avoid damaging the printer, use only labels that are recommended for use in
HP Color LaserJet printers. Never print on the same sheet of labels more than once or print
on a partial sheet of labels.
Label construction
When selecting labels, consider the quality of each component:
● Adhesives: The adhesive material should be stable at 200°C (392°F), the printer's fusing
temperature.
● Arrangement: Only use labels that have no exposed backing between them. Labels can peel
off sheets that have spaces between the labels, causing serious jams.
● Curl: Prior to printing, labels must lie flat with no more than 13 mm (0.5 inches) of curl in any
direction.
● Condition: Do not use sheets of labels that have wrinkles, bubbles, or other indications of
separation.
NOTE Select labels in the printer driver.
Transparencies
Transparencies used in the printer must be able to withstand 200°C (392°F), the printer's fusing
temperature.
CAUTION To avoid damaging the printer, use only transparencies recommended for use in
HP Color LaserJet printers, such as HP-brand transparencies.
NOTE Select transparencies in the printer driver.
24 Chapter 1 Product information ENWW
Page: 44
Supported types and sizes of print media
The following table lists the types of media that the printer supports.
Table 1-5 Supported types of media
Type of media Tray 1 Trays 2–6 Duplexer Stapler/stacker
Plain X X X X
Preprinted X X X X
Letterhead X X X X
Transparency X X
Prepunched X X X X
Labels X X
Bond X X X X
Recycled X X X X
Color X X X X
Cardstock X
Rough X X X X
Envelope X
Table 1-6 Tray 1 media sizes
Tray 1 Dimensions Weight or thickness Capacity
Paper and cardstock,
standard sizes (letter/A4,
legal, executive, JIS B5, A5);
custom sizes
Range:
76 x 127 mm (3 x 5 inches) to
216 x 356 mm (8.5 x 14 inches)
Range:
60 g/m2
(16 lb) bond to
220 g/m2
(60 lb) bond
Maximum stack height:
10 mm (0.6 inch)
Equivalent to 100 sheets
of 75 g/m2
(20 lb) bond
Glossy paper (letter/A4,
legal, executive, JIS B5, A5)
NOTE Do not use
inkjet papers in this
printer.
Range:
76 x 127 mm (3 x 5 inches) to
216 x 356 mm (8.5 x 14 inches)
Range:
75 g/m2
(20 lb) bond to
220 g/m2
(60 lb) bond
Maximum stack height:
10 mm (0.6 inch)
Transparencies (letter/A4),
suitable for use in color
laserjet printers
Letter: 216 x 279 mm
(8.5 x 11 inches)
A4: 210 x 297 mm
(8.27 x 11.7 inches)
Minimum 0.13 mm
(0.005 inch) thick
Maximum stack height:
10 mm (0.6 inch)
HP Tough paper (letter/A4) Letter: 216 x 279 mm
(8.5 x 11 inches)
A4: 210 x 297 mm
(8.27 x 11.7 inches)
0.13 mm (0.005 inch) thick Maximum stack height:
10 mm (0.6 inch)
HP Color Laser Glossy
Photo Paper (letter/A4)
Letter: 216 x 279 mm
(8.5 x 11 inches)
220 g/m2
(60 lb) bond Maximum stack height:
10 mm (0.6 inch)
ENWW Media specifications 25
Page: 45
Tray 1 Dimensions Weight or thickness Capacity
NOTE Do not use
inkjet papers in this
printer.
A4: 210 x 297 mm
(8.27 x 11.7 inches)
Envelopes (Com 10,
Monarch, C5, DL, B5)
Range:
60 g/m2
(16 lb) bond to
90 g/?m?2
(24 lb) bond
20 envelopes
Labels (letter/A4, legal,
executive, JIS B5, A5),
suitable for use in color
laserjet printers
Range:
76 x 127 mm (3 x 5 inches) to
216 x 356 mm (8.5 x 14 inches)
Maximum 0.23 mm
(0.009 inch) thick
Maximum stack height:
10 mm (0.6 inch)
Table 1-6 Tray 1 media sizes (continued)
26 Chapter 1 Product information ENWW
Page: 46
Table 1-7 Trays 2–6 media sizes1
for HP Color LaserJet 4700. Trays 2–3 media sizes for HP Color LaserJet
CP4005.
Trays 2–6 Dimensions Weight or thickness Capacity
Paper, standard sizes (letter/
A4, legal, executive, JIS B5,
A5); custom sizes
Range:
148 x 210 mm
(5.83 x 8.27 inches) to
216 x 356 mm
(8.5 x 14 inches)
Range:
60 g/m2
(16 lb) bond to
120 g/m2
(32 lb) bond
Maximum stack height:
56 mm (2.2 inches)
Equivalent to 530 sheets of
75 g/m2
(20 lb) bond
Glossy paper (letter/A4,
legal, executive, JIS B5, A5)
NOTE Do not use
inkjet papers in this
printer.
Range:
148 x 210 mm
(5.83 x 8.27 inches) to
216 x 356 mm
(8.5 x 14 inches)
Range:
75 g/m2
(20 lb) bond to
120 g/m2
(32 lb) bond
Maximum stack height:
56 mm (2.2 inches)
HP Color Laser Glossy
Photo & Imaging Paper
(letter/A4)
NOTE Do not use
inkjet papers in this
printer.
Letter: 216 x 279 mm
(8.5 x 11 inches)
A4: 210 x 297 mm
(8.27 x 11.7 inches)
120 g/m2
(32 lb) bond Maximum stack height:
56 mm (2.2 inches)
Transparencies (letter/A4),
suitable for use in color
laserjet printers
Letter: 216 x 279 mm
(8.5 x 11 inches)
A4: 210 x 297 mm
(8.27 x 11.7 inches)
Minimum:
0.13 mm (0.005 inches) thick
Maximum stack height:
56 mm (2.2 inches)
HP Tough Paper (letter/A4) Letter: 216 x 279 mm
(8.5 x 11 inches)
A4: 210 x 297 mm
(8.27 x 11.7 inches)
Maximum:
0.13 mm (0.005 inches) thick
Maximum stack height:
56 mm (2.2 inches)
Labels (letter/A4 and custom
sizes), suitable for use in
color laserjet printers
Range:
148 x 210 mm
(5.83 x 8.27 inches) to
216 x 356 mm
(8.5 x 14 inches)
Maximum:
0.13 mm (0.005 inch) thick
Maximum stack height:
56 mm (2.2 inches)
1 Trays 2–6 use custom sizes specifically for B5 ISO. These trays do not support the range of
custom sizes that can be used in Tray 1.
Table 1-8 Automatic duplex printing (two-sided printing)
Automatic duplex printing Dimensions Weight or thickness
Paper Standard sizes:
Letter: 216 x 279 mm
(8.5 x 11 inches)
A4: 210 x 297 mm
(8.27 x 11.7 inches)
Range:
60 g/m2
(16 lb) bond to
120 g/m2
(32 lb) bond
ENWW Media specifications 27
Page: 47
Automatic duplex printing Dimensions Weight or thickness
8.5 x 13: 216 x 330.2 mm
(8.5 x 13 inches)
Legal: 216 x 356 mm
(8.5 x 14 inches)
Executive:
184.2 x 266.7 mm
(7.25 x 10.5 inches)
JIS B5: 182 x 257 mm
(7.17 x 10.12 inches)
Glossy paper (A4/letter,
13 x 8.5 in, legal, executive,
JIS B5)
NOTE Do not use
inkjet papers in this
printer.
See above for standard
sizes supported
Range:
75 g/m2
(20 lb) bond to
120 g/m2
(32 lb) bond
HP Color Laser Glossy
Photo & Imaging Paper (A4/
letter)
NOTE Do not use
inkjet papers in this
printer.
Standard sizes:
Letter: 216 x 279 mm
(8.5 x 11 inches)
A4: 210 x 297 mm
(8.27 x 11.7 inches)
120 g/m2
(32 lb) bond
Table 1-9 Optional stapler/stacker supported sizes (for HP Color LaserJet 4700 only)
Size Dimensions1
Weight Capacity2
Letter 216 x 279 mm
(8.5 x 11 inches)
For plain media: 60 g/m2
(16 lb) to 120 g/m2
(32 lb)
For thick media: 160 g/m2
(42 lb) to 220 g/m2
(58 lb)
500 sheets of 75 g/m2
(20 lb) paper.
A4 210 x 297 mm
(8.27 x 11.7 inches)
Executive 184.2 x 266.7 mm
(7.25 x 10.5 inches)
Legal 216 x 356 mm
(8.5 x 14 inches)
B5 (JIS) 182 x 257 mm
(7.17 x 10.12 inches)
A5 148 x 210 mm
(5.8 x 8.3 inches)
8.5 x 13 216 x 330 mm
(8.5 x 13 inches)
Executive (JIS) 216 x 330 mm
(8.5 x 13 inches)
Table 1-8 Automatic duplex printing (two-sided printing) (continued)
28 Chapter 1 Product information ENWW
Page: 48
Size Dimensions1
Weight Capacity2
JIS B5 182 x 257 mm
(7.17 x 10.12 inches)
Envelope Monarch #7-3/4 98 x 191 mm
(3.9 x 7.5 inches)
Envelope C5 ISO 162 x 229 mm
(6.4 x 9.0 inches)
Envelope DL ISO 110 x 220 mm
(4.3 x 8.7 inches)
Envelope B5 ISO 176 x 250 mm
(6.7 x 9.8 inches)
Custom Minimum: 76 x 127 mm
(3 x 5 inches)
Maximum: 216 x 356 mm
(8.5 x 14 inches)
1 The printer supports a wide range of sizes. Check the printer software for supported sizes.
2 Capacity can vary depending on paper weight and thickness, as well as environmental conditions.
Media to avoid
This printer can handle many types of media. Use of media outside the printer’s specifications will
cause a loss of print quality and increase the chance of paper jams.
● Do not use media that is too rough.
● Do not use media with cutouts or perforations other than standard 3-hole punched paper.
● Do not use multipart forms.
● Do not use media that has already been printed on or that has been fed through a photocopier.
● Do not use media with a watermark if you are printing solid patterns.
Media that can damage the printer
In rare circumstances, media can damage the printer. Avoid the following media to prevent possible
damage to the printer:
● Do not use media with staples attached.
● Do not use transparencies designed for inkjet printers or other low-temperature printers, or
transparencies designed for monochrome printing. Use only transparencies that are specified
for use with HP Color LaserJet printers.
● Do not use glossy or photo media intended for inkjet printers.
● Do not use media that is embossed or coated and is not designed for the temperatures of the
fuser. Select media that can tolerate temperatures of 195°C (383°F) for 0.1 second.
Table 1-9 Optional stapler/stacker supported sizes (for HP Color LaserJet 4700 only) (continued)
ENWW Media specifications 29
Page: 49
● Do not use letterhead media with low-temperature dyes or thermography. Preprinted forms or
letterhead must use inks that can tolerate temperatures of 195°C (383°F) for 0.1 second.
● Do not use any media that produces undesirable emissions, or that melts, offsets, or discolors
when exposed to 195°C (383°F) for 0.1 second.
To order HP Color LaserJet printing supplies, go to http://www.hp.com/go/ljsupplies in the United
States or to http://www.hp.com/ghp/buyonline.html worldwide.
30 Chapter 1 Product information ENWW
Page: 50
Printing on special media
Use these guidelines when printing on special types of media.
NOTE Special media such as envelopes, transparencies, custom-size media, or heavy
media greater than 120 g/m2
should only be used in Tray 1.
To print on any special media, use the following procedure:
1. Load the media in Tray 1.
2. When the printer prompts you for the paper type, select the correct media type for the media
loaded in the tray. For example, select GLOSSY 75-105 G/M2 when loading HP Color LaserJet
Glossy Photo Paper.
3. In the software application or the printer driver, set the media type to match the media type that
is loaded in the media tray.
NOTE For the best print quality, always verify that the media type selected on the printer
control panel and the media type selected in the application or printer driver match the type of
media loaded in the tray.
Transparencies
When printing on transparencies, use the following guidelines:
● Handle transparencies using the edges. Oils from your fingers deposited on the transparency
can cause print quality problems.
● Use only overhead transparencies recommended for use in this printer. Hewlett-Packard
recommends using HP Color LaserJet Transparencies. HP products are designed to work
together for optimum printing results.
● In either the software application or the driver, select TRANSPARENCY as the media type, or
print from a tray that is configured for transparencies.
CAUTION Transparencies not designed for HP Color LaserJet printing might melt in the
printer or wrap around the fuser, causing damage to the printer.
Glossy paper
● In either the software application or the driver, select GLOSSY 75-105 G/M2, HEAVY GLOSSY,
or INTERMEDIATE90-104 as the media type, or print from a tray that is configured for glossy
paper.
● Use the control panel to set the media type to GLOSSY 75-105 G/M2 for the input tray being
used.
● Because this affects all print jobs, it is important to return the printer to its original settings once
the job has printed.
ENWW Printing on special media 31
Page: 51
NOTE Hewlett-Packard recommends using HP Color LaserJet Glossy Photo Paper and soft
glossy papers designed for use in HP Color LaserJet printers. HP products are designed to
work together for optimum printing results. If other types of glossy media are used, print
quality could be compromised.
Colored paper
● Colored paper should be of the same high quality as white xerographic paper.
● Pigments used in colored media must be able to withstand the printer’s fusing temperature of
195°C (383°F) for 0.1 second without deterioration.
● The printer creates colors by printing patterns of dots, overlaying and varying their spacing to
produce various colors. Varying the shade or color of the paper will affect the shades of the
printed colors.
Envelopes
NOTE Envelopes can be printed only from Tray 1. Set the tray’s media size to the specific
envelope size.
Adhering to the following guidelines will help ensure proper printing on envelopes and help prevent
printer jams:
● Do not load more than 20 envelopes into Tray 1.
● The weight rating of envelopes should not exceed 90 g/m2
(24 lb bond).
● Envelopes should be flat.
● Do not use envelopes with windows or clasps.
● Envelopes must not be wrinkled, nicked, or otherwise damaged.
● Envelopes with peel-off adhesive strips must use adhesives that can withstand the heat and
pressures of the printer’s fusing process.
● Envelopes should be loaded face-down and with the postage end feeding into the printer first.
Labels
NOTE For printing labels, set the tray’s media type to LABELS in the printer control panel.
When printing labels, use the following guidelines:
● Verify that the labels’ adhesive material can tolerate temperatures of 195°C (383°F) for
0.1 second.
● Verify that there is no exposed adhesive material between the labels. Exposed areas can cause
labels to peel off during printing, which can cause printer jams. Exposed adhesive can also
cause damage to printer components.
● Do not re-feed a sheet of labels.
● Verify that the labels lie flat.
● Do not use labels that are wrinkled, bubbled, or otherwise damaged.
32 Chapter 1 Product information ENWW

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