HP Color LaserJet 3000dn manual

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  • Brand: HP
  • Product: Printer
  • Model/name: Color LaserJet 3000dn
  • Filetype: PDF
  • Available languages: English, Indonesian

Table of Contents

Page: 0
HP Color LaserJet 3000/3600/3800 Series printers
Service Manual
Page: 2
HP Color LaserJet 3000/3600/3800 Series
printers
Service Manual
Page: 3
Copyright and license
© 2005 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Edition 1, 11/2005
Part number Q5982-90932
Trademark credits
Microsoft® and Windows® are U.S.
registered trademarks of Microsoft
Corporation.
Linux is a U.S. registered trademark of
Linus Torvalds.
PostScript® is a trademarks of Adobe
Systems Incorporated.
UNIX® is a registered trademark of The
Open Group.
Energy Star® and the Energy Star® logo
are U.S. registered marks of the United
States Environmental Protection Agency.
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Table of contents
1 Product information
Quick access to printer information.........................................................................................................2
Printers at a glance..................................................................................................................................3
HP Color LaserJet 3000 Series printer...................................................................................3
HP Color LaserJet 3600 Series printer...................................................................................4
HP Color LaserJet 3800 Series printer...................................................................................4
Features at a glance................................................................................................................................
5
Walkaround..............................................................................................................................................7
Control-panel overview............................................................................................................................
9
Control-panel indicator lights................................................................................................10
Display..................................................................................................................................10
Printer software......................................................................................................................................12
HP Color LaserJet 3000 Series printer and HP Color LaserJet 3800 Series printer
drivers...................................................................................................................................12
HP Color LaserJet 3600 Series printer drivers.....................................................................12
Additional drivers..................................................................................................................13
Software for networks...........................................................................................................13
HP Web Jetadmin................................................................................................13
UNIX.....................................................................................................................
14
Linux.....................................................................................................................
14
Utilities...................................................................................................................................14
HP Easy Printer Care Software...........................................................................14
Embedded Web server........................................................................................14
Other components and utilities............................................................................14
Print-media specifications......................................................................................................................16
Supported media types.........................................................................................................
16
Supported media sizes.........................................................................................................16
2 Installation and configuration
What is in the box..................................................................................................................................
20
Site requirements...................................................................................................................................21
Physical specifications..........................................................................................................
21
Connecting to a network or a computer................................................................................................22
Printer memory......................................................................................................................................24
Installing memory DIMMs.....................................................................................................24
To install memory and font DIMMs......................................................................24
Enabling memory.................................................................................................27
To enable memory for Windows.........................................................27
Checking DIMM installation.................................................................................27
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To check DIMM installation.................................................................27
3 Maintenance
Understanding approximate supplies-replacement intervals................................................................30
Replacing supplies................................................................................................................................31
Locating supplies..................................................................................................................31
Supply replacement guidelines.............................................................................................
31
Replacing the fuser...............................................................................................................
32
Managing the print cartridge..................................................................................................................33
HP print cartridges................................................................................................................33
Non-HP print cartridges........................................................................................................33
Print-cartridge authentication................................................................................................
33
Print-cartridge storage..........................................................................................................33
Print-cartridge life expectancy..............................................................................................33
Checking the supply level.....................................................................................................34
Using the control panel........................................................................................34
Using the embedded Web server........................................................................34
Using HP Web Jetadmin......................................................................................34
Replacing print cartridges....................................................................................34
To replace the print cartridge..............................................................35
Cleaning the printer...............................................................................................................................37
Cleaning spilled toner...........................................................................................................37
Vacuum specifications.........................................................................................37
Calibrating the printer............................................................................................................................38
Tools for troubleshooting.......................................................................................................................
39
Using printer information pages............................................................................................
39
Configuring e-mail alerts.......................................................................................................
40
Using the embedded Web server.........................................................................................40
To open the embedded Web server by using a network connection..................41
Embedded Web server sections..........................................................................42
Using the HP Easy Printer Care Software............................................................................43
Supported operating systems..............................................................................43
To use the HP Easy Printer Care Software.........................................................44
HP Easy Printer Care Software sections.............................................................44
Using the HP Printer Utility for Macintosh............................................................................45
To open the HP Printer Utility in Mac OS X V10.2...............................................45
To open the HP Printer Utility in Mac OS X V10.3...............................................45
HP Printer Utility features.....................................................................................45
4 Theory of operation
Engine control system...........................................................................................................................48
Power-on sequence..............................................................................................................
49
Motors, fans, and solenoids..................................................................................................
50
Laser/scanner system...........................................................................................................................52
Pickup-and-feed-system........................................................................................................................53
Sensors in the pickup-and-feed system trays (cassettes)....................................................54
Cassette pickup mechanism.................................................................................................
55
Multipurpose-tray pickup mechanism...................................................................................56
Feed-speed control...............................................................................................................
56
Sensor jam detection............................................................................................................58
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Image-formation system........................................................................................................................
61
Image-formation process......................................................................................................62
Latent-image formation stage...............................................................................................63
Step 1: pre-exposure............................................................................................63
Step 2: primary charging......................................................................................64
Step 3: laser-beam exposure...............................................................................64
Developing stage..................................................................................................................64
Step 4: developing...............................................................................................64
Transfer stage.......................................................................................................................
64
Step 5: media feed...............................................................................................65
Step 6: image transfer..........................................................................................65
Step 7: separation from the drum........................................................................65
Step 8: separation from the ETB..........................................................................66
Fusing stage.........................................................................................................................66
Step 9: fusing.......................................................................................................66
Cleaning stage......................................................................................................................
66
Step 10: drum cleaning........................................................................................67
Print cartridge........................................................................................................................67
Print-cartridge activation.......................................................................................................68
5 Removal and replacement
Removal and replacement strategy.......................................................................................................70
Introduction...........................................................................................................................70
Required tools ......................................................................................................................
71
Types of screws....................................................................................................................
72
Service approach..................................................................................................................
73
Before performing service.....................................................................................................73
After performing service........................................................................................................73
Print cartridges......................................................................................................................
74
External doors, covers, and panels.......................................................................................................75
Front cover............................................................................................................................
75
Upper cover (fuser door).......................................................................................................80
Rear lower cover...................................................................................................................
83
Left cover..............................................................................................................................84
Right cover............................................................................................................................
87
Rear upper cover..................................................................................................................91
Internal assemblies................................................................................................................................92
Formatter cage......................................................................................................................92
Electrostatic transfer belt (ETB)............................................................................................
94
Fuser.....................................................................................................................................
95
Duplex fan.............................................................................................................................
96
Print-cartridge drive motors..................................................................................................99
Duplex-reverse-drive assembly..........................................................................................100
Duplex-feed-drive assembly...............................................................................................103
Fuser drive assembly..........................................................................................................105
Developing separation-drive assembly...............................................................................108
Pickup-and-feed assembly.................................................................................................111
Pickup-drive assembly........................................................................................................
116
Laser/scanner assembly.....................................................................................................
125
Main fan..............................................................................................................................129
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Printed circuit assemblies (PCAs).......................................................................................................131
Low-voltage power-supply PCA..........................................................................................131
DC controller PCA...............................................................................................................135
High-voltage power supply.................................................................................................137
Memory-controller PCA......................................................................................................139
Driver PCA..........................................................................................................................
141
Control panel.......................................................................................................................143
Pickup-and-feed driver PCA...............................................................................................145
Duplex-driver PCA..............................................................................................................147
Sensors................................................................................................................................................149
Cassette media sensor (HP LaserJet 3600/3800).............................................................149
Temperature sensor............................................................................................................151
Paper and registration sensor covers.................................................................................152
Cartridge-sensor PCA.........................................................................................................153
500-sheet feeder.................................................................................................................................156
500-sheet feeder right cover...............................................................................................
156
500-sheet feeder left cover.................................................................................................158
500-sheet feeder rear cover...............................................................................................161
500-sheet feeder driver PCA..............................................................................................163
Media sensor (500-sheet feeder)........................................................................................165
6 Troubleshooting
Troubleshooting process.....................................................................................................................170
Pre-troubleshooting checklist .............................................................................................170
Troubleshooting flowchart...................................................................................................172
Power-on checks................................................................................................................173
Control-panel messages......................................................................................................................174
Jams....................................................................................................................................................193
Jam recovery......................................................................................................................193
Avoiding jams......................................................................................................................194
Clearing jams......................................................................................................................
195
Image-formation troubleshooting........................................................................................205
Print-quality problems associated with media....................................................205
Defects on overhead transparencies..................................................................................206
Print-quality problems that are related to the environment................................................206
Print-quality problems that are related to jams...................................................................207
Print-quality problems from toner buildup...........................................................................207
Print-quality troubleshooting pages....................................................................................207
Image defects......................................................................................................................................208
Light image.........................................................................................................................209
Light color...........................................................................................................................209
Dark image..........................................................................................................................210
Dark color............................................................................................................................211
Completely blank image.....................................................................................................211
All black or solid color.........................................................................................................211
Dots in vertical lines............................................................................................................
211
Dirt on back of paper...........................................................................................................212
Dirt on front of paper...........................................................................................................
212
Vertical lines .......................................................................................................................213
White vertical lines..............................................................................................................
213
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Horizontal line.....................................................................................................................213
White horizontal line............................................................................................................213
Color missing .....................................................................................................................214
Blank spots.........................................................................................................................214
Poor fusing..........................................................................................................................
215
Image distortion..................................................................................................................215
Color misregistration...........................................................................................................
215
Smearing.............................................................................................................................216
Misplaced image.................................................................................................................
216
Reversed color....................................................................................................................
216
Snail tracks.........................................................................................................................217
Repetitive-defects troubleshooting......................................................................................................218
Interface troubleshooting.....................................................................................................................
220
Communication checks.......................................................................................................220
EIO troubleshooting............................................................................................................220
Service menu.......................................................................................................................................221
Using the Service menu......................................................................................................221
Clear event log....................................................................................................................
221
Total page count.................................................................................................................221
Transfer kit count................................................................................................................221
Fuser kit count....................................................................................................................221
Serial number......................................................................................................................221
Diagnostics menu................................................................................................................................
222
Diagnostics..........................................................................................................................................223
LED diagnostics..................................................................................................................
223
Diagnostics mode...............................................................................................................223
Diagnostics that put the engine into the special diagnostics mode...................224
Diagnostic tests...................................................................................................................224
Individual diagnostic tests...................................................................................................
225
Print the event log page.....................................................................................225
View the event log on the control-panel display................................................225
Print the print-quality (PQ) troubleshooting pages.............................................226
Disable cartridge check (special mode test)......................................................226
Paper-path sensor test.......................................................................................226
Paper-path test...................................................................................................226
Manual sensor test (special mode test).............................................................227
Component test (special mode test)..................................................................228
Print/Stop test.....................................................................................................230
Test pages...........................................................................................................................................
231
Engine test page.................................................................................................................
231
Formatter test......................................................................................................................231
Half-self test........................................................................................................................
231
Drum-rotation test...............................................................................................................232
Engine resets.......................................................................................................................................233
Engine resets......................................................................................................................
233
Cold reset...........................................................................................................
233
NVRAM initialization...........................................................................................233
Hard-disk initialization........................................................................................234
Service ID............................................................................................................................................235
Converting the Service ID to an actual date.......................................................................235
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Restoring the Service ID.....................................................................................................
235
Troubleshooting diagrams..................................................................................................236
Connector locations...........................................................................................236
Major assemblies...............................................................................................238
DC controller connectors....................................................................................243
Timing diagram..................................................................................................244
Circuit diagrams.................................................................................................246
7 Parts and diagrams
Ordering parts and supplies................................................................................................................250
Parts....................................................................................................................................250
How to use the parts lists and diagrams.............................................................................250
Types of screws..................................................................................................................
250
Related documentation and software.................................................................................251
Accessories and supplies...................................................................................................251
External panels and covers.................................................................................................................256
Internal components............................................................................................................................
264
Paper-pickup drive assembly..............................................................................................................274
Duplexing-feed drive assembly (duplex models)................................................................................276
Duplexing reverse-drive assembly (duplex models)...........................................................................278
Developing separation-drive assembly...............................................................................................280
Fuser drive assembly..........................................................................................................................282
Cassette (tray 2)..................................................................................................................................
284
Paper-pickup assembly (HP CLJ 3600/3800).....................................................................................286
Paper-pickup assembly (HP CLJ 3000)..............................................................................................288
Electronic transfer belt (simplex models)............................................................................................290
Electronic transfer belt (duplex models)..............................................................................................292
Multipurpose tray assembly (tray 1)....................................................................................................294
Duplex-paper feed assembly (duplex models)....................................................................................296
Fuser....................................................................................................................................................298
PCAs ...................................................................................................................................................300
500-sheet feeder cassette (tray 3)......................................................................................................302
500-sheet feeder paper-pickup assembly...........................................................................................304
500-sheet feeder PCA.........................................................................................................................
306
Alphabetical parts list...........................................................................................................................308
Numerical parts list..............................................................................................................................
317
Appendix A Printer specifications
Electrical specifications.......................................................................................................................328
Power-consumption specifications......................................................................................................329
Acoustic specifications........................................................................................................................330
Operating-environment specifications.................................................................................................331
Appendix B Product warranty statements
Hewlett-Packard Limited Warranty Statement....................................................................................334
Availability of support and service.......................................................................................................335
HP maintenance agreements..............................................................................................................
335
Next-Day Onsite Service....................................................................................................335
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Appendix C Regulatory statements
FCC regulations...................................................................................................................................338
Declaration of conformity (HP Color LaserJet 3000 Series printer)....................................................339
Declaration of conformity (HP Color LaserJet 3600 Series and HP Color LaserJet 3800 Series
printer).................................................................................................................................................340
Safety statements................................................................................................................................
341
Laser safety........................................................................................................................341
Canadian DOC regulations.................................................................................................
341
EMI statement (Korea)........................................................................................................341
VCCI statement (Japan).....................................................................................................341
Power cord statement (Japan)............................................................................................341
Laser statement for Finland................................................................................................342
Index....................................................................................................................................................................
343
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Page: 12
List of tables
Table 1-1 Printer guides...................................................................................................................................2
Table 1-2 HP Color LaserJet 3000 Series printer configurations.....................................................................3
Table 1-3 HP Color LaserJet 3600 Series printer configurations.....................................................................4
Table 1-4 HP Color LaserJet 3800 Series printer configurations.....................................................................4
Table 1-5 Features...........................................................................................................................................5
Table 1-6 Printer drivers for the HP Color LaserJet 3000 and 3800 Series printers.....................................12
Table 1-7 Tray 1 (multipurpose tray) media types.........................................................................................16
Table 1-8 Tray 2 and tray 3 media types........................................................................................................16
Table 1-9 Supported media sizes...................................................................................................................16
Table 1-10 Automatic 2-sided printing .............................................................................................................17
Table 2-1 Physical dimensions for the HP Color LaserJet 3000/3600/3800 Series printers.........................21
Table 4-1 Sequence of operation...................................................................................................................48
Table 6-1 Troubleshooting flowchart............................................................................................................172
Table 6-2 Common causes of jams..............................................................................................................194
Table 6-3 Image defects...............................................................................................................................
208
Table 6-4 Causes for light images................................................................................................................209
Table 6-5 Causes for one color printing light................................................................................................209
Table 6-6 Causes for dark images...............................................................................................................210
Table 6-7 Causes for one color printing darker than others.........................................................................211
Table 6-8 Causes for a completely blank image..........................................................................................211
Table 6-9 Causes for an all black or solid colored image............................................................................211
Table 6-10 Causes for vertical lines of white dots..........................................................................................211
Table 6-11 Causes for dirt on the back of the paper......................................................................................212
Table 6-12 Causes for dirt on the front of the paper......................................................................................212
Table 6-13 Causes for vertical lines...............................................................................................................213
Table 6-14 Causes for white vertical lines......................................................................................................213
Table 6-15 Causes for horizontal line.............................................................................................................213
Table 6-16 Causes for white horizontal lines.................................................................................................214
Table 6-17 Causes for a missing color...........................................................................................................
214
Table 6-18 Causes for blank spots.................................................................................................................214
Table 6-19 Causes for poor fusing.................................................................................................................215
Table 6-20 Causes for distortion or blurring...................................................................................................215
Table 6-21 Causes for color misregistration...................................................................................................215
Table 6-22 Causes for smearing....................................................................................................................216
Table 6-23 Causes for a misplaced image.....................................................................................................
216
Table 6-24 Causes for reversed color............................................................................................................216
Table 6-25 Causes for snail tracks.................................................................................................................
217
Table 6-26 Causes of repetitive defects.........................................................................................................
218
Table 6-27 Communication check..................................................................................................................
220
Table 6-28 Manual sensor test.......................................................................................................................
228
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Table 7-1 Technical support Web sites........................................................................................................251
Table 7-2 Accessories and supplies.............................................................................................................251
Table 7-3 External panels and covers (1 of 2).............................................................................................257
Table 7-4 External panels, and covers (2 of 2)............................................................................................259
Table 7-5 Front-cover assembly (simplex model)........................................................................................261
Table 7-6 Front-cover assembly (duplex model)..........................................................................................263
Table 7-7 Internal components (1 of 5)........................................................................................................265
Table 7-8 Internal components (2 of 5)........................................................................................................267
Table 7-9 Internal components (3 of 5)........................................................................................................269
Table 7-10 Internal components (4 of 5)........................................................................................................271
Table 7-11 Internal components (5 of 5)........................................................................................................273
Table 7-12 Paper-pickup drive assembly.......................................................................................................275
Table 7-13 Duplexing-feed drive assembly (duplex models).........................................................................277
Table 7-14 Duplexing reverse-drive assembly (duplex models)....................................................................279
Table 7-15 Developing separation-drive assembly........................................................................................281
Table 7-16 Fuser drive assembly...................................................................................................................283
Table 7-17 Cassette (tray 2)...........................................................................................................................
285
Table 7-18 Paper-pickup assembly (HP CLJ 3600/3800)..............................................................................287
Table 7-19 Paper-pickup assembly (HP CLJ 3000).......................................................................................289
Table 7-20 Electronic transfer belt (simplex models).....................................................................................291
Table 7-21 Electronic transfer belt (duplex models).......................................................................................293
Table 7-22 Multipurpose tray assembly (tray 1).............................................................................................295
Table 7-23 Duplex-paper feed assembly (duplex models).............................................................................297
Table 7-24 Fuser............................................................................................................................................299
Table 7-25 PCAs............................................................................................................................................301
Table 7-26 500-sheet feeder cassette (tray 3)...............................................................................................303
Table 7-27 500-sheet feeder paper-pickup assembly....................................................................................305
Table 7-28 500-sheet feeder PCA..................................................................................................................307
Table 7-29 Alphabetical parts list...................................................................................................................308
Table 7-30 Numerical parts list.......................................................................................................................317
Table A-1 Electrical specifications for the HP Color LaserJet 3000 Series printers.....................................328
Table A-2 Electrical specifications for the HP Color LaserJet 3600 Series printer......................................328
Table A-3 Electrical specifications for the HP Color LaserJet 3800 Series printer......................................328
Table A-4 Power consumption (average, in watts).......................................................................................329
Table A-5 Acoustic emissions for the HP Color LaserJet 3000 Series printers...........................................330
Table A-6 Acoustic emissions for the HP Color LaserJet 3600 Series printer.............................................330
Table A-7 Acoustic emissions for theHP Color LaserJet 3800 Series printers............................................330
Table A-8 Operating environment specifications..........................................................................................331
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List of figures
Figure 1-1 Front view (shown with optional 500-sheet paper feeder)...............................................................7
Figure 1-2 Back and side view...........................................................................................................................8
Figure 1-3 Control panel buttons and lights.......................................................................................................9
Figure 1-4 Printer display.................................................................................................................................10
Figure 2-1 What is in the shipping box............................................................................................................20
Figure 3-1 Supply-item locations.....................................................................................................................31
Figure 4-1 Engine control system components...............................................................................................48
Figure 4-2 Power-on sequence.......................................................................................................................49
Figure 4-3 Motors, fans, and solenoids...........................................................................................................50
Figure 4-4 Laser/scanner system....................................................................................................................52
Figure 4-5 Pickup-and-feed system.................................................................................................................53
Figure 4-6 Pickup-and-feed system sensors...................................................................................................54
Figure 4-7 Cassette pickup mechanism..........................................................................................................55
Figure 4-8 Multipurpose-tray pickup mechanism.............................................................................................56
Figure 4-9 Image formation system.................................................................................................................
61
Figure 4-10 Image-formation steps....................................................................................................................63
Figure 4-11 Pre-exposure..................................................................................................................................
64
Figure 4-12 Laser-beam exposure....................................................................................................................64
Figure 4-13 Media feed......................................................................................................................................65
Figure 4-14 Image transfer................................................................................................................................65
Figure 4-15 Separation from the drum...............................................................................................................66
Figure 4-16 Fusing.............................................................................................................................................66
Figure 4-17 Print cartridge.................................................................................................................................
67
Figure 4-18 Print-cartridge activation.................................................................................................................68
Figure 5-1 Phillips and pozidrive screwdriver comparison..............................................................................71
Figure 5-2 Remove the print cartridges (1 of 2)...............................................................................................74
Figure 5-3 Remove the print cartridges (2 of 2)...............................................................................................74
Figure 5-4 Remove the front cover (1 of 7).....................................................................................................75
Figure 5-5 Remove the front cover (2 of 7).....................................................................................................76
Figure 5-6 Remove the front cover (3 of 7).....................................................................................................76
Figure 5-7 Remove the front cover (4 of 7).....................................................................................................77
Figure 5-8 Remove the front cover (5 of 7).....................................................................................................77
Figure 5-9 Remove the front cover (6 of 7).....................................................................................................78
Figure 5-10 Remove the front cover (7 of 7).....................................................................................................79
Figure 5-11 Remove the upper cover (1 of 5)...................................................................................................80
Figure 5-12 Remove the upper cover (2 of 5)...................................................................................................80
Figure 5-13 Remove the upper cover (3 of 5)...................................................................................................81
Figure 5-14 Remove the upper cover (4 of 5)...................................................................................................81
Figure 5-15 Remove the upper cover (5 of 5)...................................................................................................82
Figure 5-16 Remove the rear lower cover (1 of 2).............................................................................................83
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Figure 5-17 Remove the rear lower cover (2 of 2).............................................................................................83
Figure 5-18 Remove the left cover (1 of 5)........................................................................................................
84
Figure 5-19 Remove the left cover (2 of 5)........................................................................................................
84
Figure 5-20 Remove the left cover (3 of 5)........................................................................................................
85
Figure 5-21 Remove the left cover (4 of 5)........................................................................................................
85
Figure 5-22 Remove the left cover (5 of 5)........................................................................................................
86
Figure 5-23 Remove the right cover (1 of 4)......................................................................................................87
Figure 5-24 Remove the right cover (2 of 4)......................................................................................................88
Figure 5-25 Remove the right cover (3 of 4)......................................................................................................89
Figure 5-26 Remove the right cover (4 of 4)......................................................................................................90
Figure 5-27 Remove the rear upper cover........................................................................................................91
Figure 5-28 Remove the formatter cage............................................................................................................93
Figure 5-29 Remove the front ETB....................................................................................................................94
Figure 5-30 Remove the fuser...........................................................................................................................
95
Figure 5-31 Remove the duplex fan (1 of 3)......................................................................................................
96
Figure 5-32 Remove the duplex fan (2 of 3)......................................................................................................
97
Figure 5-33 Remove the duplex fan (3 of 3)......................................................................................................
98
Figure 5-34 Remove the print-cartridge motor..................................................................................................99
Figure 5-35 Remove the duplex-reverse-drive assembly (1 of 5)...................................................................100
Figure 5-36 Remove the duplex-reverse-drive assembly (2 of 5)...................................................................101
Figure 5-37 Remove the duplex-reverse-drive assembly (3 of 5)...................................................................101
Figure 5-38 Remove the duplex-reverse-drive assembly (4 of 5)...................................................................102
Figure 5-39 Remove the duplex-reverse-drive assembly (5 of 5)...................................................................102
Figure 5-40 Remove the duplex-feed-drive assembly (1 of 2)........................................................................103
Figure 5-41 Remove the duplex-feed-drive assembly (2 of 2)........................................................................104
Figure 5-42 Remove the fuser drive assembly (1 of 4) ..................................................................................105
Figure 5-43 Remove the fuser drive assembly (2 of 4) ..................................................................................106
Figure 5-44 Remove the fuser drive assembly (3 of 4)...................................................................................106
Figure 5-45 Remove the fuser drive assembly (4 of 4)...................................................................................107
Figure 5-46 Remove the developing separation-drive assembly (1 of 4)........................................................108
Figure 5-47 Remove the developing separation-drive assembly (2 of 4)........................................................109
Figure 5-48 Remove the developing separation-drive assembly (3 of 4)........................................................109
Figure 5-49 Remove the developing separation-drive assembly (4 of 4)........................................................110
Figure 5-50 Remove the pickup-and-feed assembly (1 of 8)..........................................................................111
Figure 5-51 Remove the pickup-and-feed assembly (2 of 8)..........................................................................112
Figure 5-52 Remove the pickup-and-feed assembly (3 of 8)..........................................................................112
Figure 5-53 Remove the pickup-and-feed assembly (4 of 8)..........................................................................113
Figure 5-54 Remove the pickup-and-feed assembly (5 of 8)..........................................................................113
Figure 5-55 Remove the pickup-and-feed assembly (6 of 8)..........................................................................114
Figure 5-56 Remove the pickup-and-feed assembly (7 of 8)..........................................................................114
Figure 5-57 Remove the pickup-and-feed assembly (8 of 8)..........................................................................115
Figure 5-58 Remove the pickup-drive assembly (1 of 13)...............................................................................117
Figure 5-59 Remove the pickup-drive assembly (2 of 13)...............................................................................118
Figure 5-60 Remove the pickup-drive assembly (3 of 13)...............................................................................118
Figure 5-61 Remove the pickup-drive assembly (4 of 13)...............................................................................119
Figure 5-62 Remove the pickup-drive assembly (5 of 13)...............................................................................119
Figure 5-63 Remove the pickup-drive assembly (6 of 13)...............................................................................120
Figure 5-64 Remove the pickup-drive assembly (7 of 13)...............................................................................121
Figure 5-65 Remove the pickup-drive assembly (8 of 13)...............................................................................121
Figure 5-66 Remove the pickup-drive assembly (9 of 13)...............................................................................122
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Figure 5-67 Remove the pickup-drive assembly (10 of 13).............................................................................122
Figure 5-68 Remove the pickup-drive assembly (11 of 13).............................................................................123
Figure 5-69 Remove the pickup-drive assembly (12 of 13).............................................................................123
Figure 5-70 Remove the pickup-drive assembly (13 of 13).............................................................................124
Figure 5-71 Remove the laser/scanner assembly (1 of 6)..............................................................................125
Figure 5-72 Remove the laser/scanner assembly (2 of 6)..............................................................................126
Figure 5-73 Remove the laser/scanner assembly (3 of 6)..............................................................................126
Figure 5-74 Remove the laser/scanner assembly (4 of 6)..............................................................................127
Figure 5-75 Remove the laser/scanner assembly (5 of 6)..............................................................................127
Figure 5-76 Remove the laser/scanner assembly (6 of 6)..............................................................................128
Figure 5-77 Remove the main fan (1 of 2).......................................................................................................129
Figure 5-78 Remove the main fan (2 of 2).......................................................................................................130
Figure 5-79 Remove the low-voltage power-supply PCA (1 of 6)...................................................................132
Figure 5-80 Remove the low-voltage power-supply PCA (2 of 6)...................................................................132
Figure 5-81 Remove the low-voltage power-supply PCA (3 of 6)...................................................................133
Figure 5-82 Remove the low-voltage power-supply PCA (4 of 6)...................................................................133
Figure 5-83 Remove the low-voltage power-supply PCA (5 of 6)...................................................................134
Figure 5-84 Remove the low-voltage power-supply PCA (6 of 6)...................................................................134
Figure 5-85 Remove the DC controller PCA (1 of 3).......................................................................................135
Figure 5-86 Remove the DC controller PCA (2 of 3).......................................................................................136
Figure 5-87 Remove the DC controller PCA (3 of 3).......................................................................................136
Figure 5-88 Remove the high-voltage power supply (1 of 3)..........................................................................137
Figure 5-89 Remove the high-voltage power supply (2 of 3)..........................................................................138
Figure 5-90 Remove the high-voltage power supply (3 of 3)..........................................................................138
Figure 5-91 Remove the memory-controller PCA (1 of 2)...............................................................................139
Figure 5-92 Remove the memory-controller PCA (2 of 2)...............................................................................140
Figure 5-93 Remove the driver PCA (1 of 2)...................................................................................................141
Figure 5-94 Remove the driver PCA (2 of 2)...................................................................................................142
Figure 5-95 Remove the control panel (1 of 2)................................................................................................
143
Figure 5-96 Remove the control panel (2 of 2)................................................................................................
144
Figure 5-97 Remove the pickup-and-feed driver PCA (1 of 3)........................................................................145
Figure 5-98 Remove the pickup-and-feed driver PCA (2 of 3)........................................................................146
Figure 5-99 Remove the pickup-and-feed driver PCA (3 of 3)........................................................................146
Figure 5-100 Remove the duplex-driver PCA (1 of 3).......................................................................................147
Figure 5-101 Remove the duplex-driver PCA (2 of 3).......................................................................................148
Figure 5-102 Remove the duplex-driver PCA (3 of 3).......................................................................................148
Figure 5-103 Remove the cassette media sensor (1 of 2)................................................................................149
Figure 5-104 Remove the cassette media sensor (2 of 2)................................................................................150
Figure 5-105 Remove the temperature sensor..................................................................................................151
Figure 5-106 Remove the paper and registration sensor covers......................................................................152
Figure 5-107 Remove the cartridge-sensor PCA (1 of 4)..................................................................................153
Figure 5-108 Remove the cartridge-sensor PCA (2 of 4)..................................................................................154
Figure 5-109 Remove the cartridge-sensor PCA (3 of 4)..................................................................................154
Figure 5-110 Remove the cartridge-sensor PCA (4 of 4)..................................................................................155
Figure 5-111 Remove the 500-sheet feeder right cover (1 of 3).......................................................................156
Figure 5-112 Remove the 500-sheet feeder right cover (2 of 3).......................................................................157
Figure 5-113 Remove the 500-sheet feeder right cover (3 of 3).......................................................................157
Figure 5-114 Remove the 500-sheet feeder left cover (1 of 5).........................................................................158
Figure 5-115 Remove the 500-sheet feeder left cover (2 of 5).........................................................................159
Figure 5-116 Remove the 500-sheet feeder left cover (3 of 5).........................................................................159
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Figure 5-117 Remove the 500-sheet feeder left cover (4 of 5).........................................................................160
Figure 5-118 Remove the 500-sheet feeder left cover (5 of 5).........................................................................160
Figure 5-119 Remove the 500-sheet feeder rear cover (1 of 3)........................................................................161
Figure 5-120 Remove the 500-sheet feeder rear cover (2 of 3)........................................................................162
Figure 5-121 Remove the 500-sheet feeder rear cover (3 of 3)........................................................................162
Figure 5-122 Remove the 500-sheet-feeder driver PCA (1 of 2)......................................................................163
Figure 5-123 Remove the 500-sheet-feeder driver PCA (2 of 2)......................................................................164
Figure 5-124 Remove the media sensor (500-sheet feeder) (1 of 4)................................................................165
Figure 5-125 Remove the media sensor (500-sheet feeder) (2 of 4)................................................................166
Figure 5-126 Remove the media sensor (500-sheet feeder) (3 of 4)................................................................166
Figure 5-127 Remove the media sensor (500-sheet feeder) (4 of 4)................................................................167
Figure 6-1 Jam locations (printer shown without optional tray 3)..................................................................193
Figure 6-2 Repetitive defect ruler..................................................................................................................219
Figure 6-3 Door switch and fuser interlock....................................................................................................225
Figure 6-4 Engine test page..........................................................................................................................231
Figure 6-5 Printer connector locations...........................................................................................................236
Figure 6-6 500-sheet tray connector locations..............................................................................................237
Figure 6-7 Major assemblies (1 of 5).............................................................................................................
238
Figure 6-8 Major assemblies (2 of 5).............................................................................................................
239
Figure 6-9 Major assemblies (3 of 5).............................................................................................................
240
Figure 6-10 Major assemblies (4 of 5).............................................................................................................
241
Figure 6-11 Major assemblies (5 of 5).............................................................................................................
242
Figure 6-12 DC controller connectors..............................................................................................................243
Figure 6-13 Timing diagram (HP LaserJet 3000/3800)...................................................................................244
Figure 6-14 Timing diagram (HP LaserJet 3600)............................................................................................245
Figure 6-15 General circuit diagram (1 of 2)....................................................................................................247
Figure 6-16 General circuit diagram (2 of 2)....................................................................................................248
Figure 7-1 External panels and covers (1 of 2).............................................................................................256
Figure 7-2 External panels and covers (2 of 2).............................................................................................258
Figure 7-3 Front-cover assembly (simplex model)........................................................................................260
Figure 7-4 Front-cover assembly (duplex model)..........................................................................................262
Figure 7-5 Internal components (1 of 5)........................................................................................................264
Figure 7-6 Internal components (2 of 5)........................................................................................................266
Figure 7-7 Internal components (3 of 5)........................................................................................................268
Figure 7-8 Internal components (4 of 5)........................................................................................................270
Figure 7-9 Internal components (5 of 5)........................................................................................................272
Figure 7-10 Paper-pickup drive assembly.......................................................................................................274
Figure 7-11 Duplexing-feed drive assembly (duplex models).........................................................................276
Figure 7-12 Duplexing reverse-drive assembly (duplex models)....................................................................278
Figure 7-13 Developing separation-drive assembly........................................................................................280
Figure 7-14 Fuser drive assembly...................................................................................................................282
Figure 7-15 Cassette (tray 2)...........................................................................................................................
284
Figure 7-16 Paper-pickup assembly (HP CLJ 3600/3800)..............................................................................286
Figure 7-17 Paper-pickup assembly (HP CLJ 3000).......................................................................................288
Figure 7-18 Electronic transfer belt (simplex models).....................................................................................290
Figure 7-19 Electronic transfer belt (duplex models).......................................................................................292
Figure 7-20 Multipurpose tray assembly (tray 1).............................................................................................294
Figure 7-21 Duplex-paper feed assembly (duplex models).............................................................................296
Figure 7-22 Fuser............................................................................................................................................298
Figure 7-23 PCAs............................................................................................................................................300
xvi ENWW
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Figure 7-24 500-sheet feeder cassette (tray 3)...............................................................................................302
Figure 7-25 500-sheet feeder paper-pickup assembly....................................................................................304
Figure 7-26 500-sheet feeder PCA..................................................................................................................306
ENWW xvii
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1 Product information
● Quick access to printer information
● Printers at a glance
● Features at a glance
● Walkaround
● Control-panel overview
● Printer software
● Print-media specifications
ENWW 1
Page: 21
Quick access to printer information
Several references are available for use with this printer.
● HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000.
● HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600.
● HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800.
Table 1-1 Printer guides
Guide Description
Getting started guide Provides step-by-step instructions for installing and setting up the printer.
HP Jetdirect Embedded Print
Server Administrators Guide
Provides instructions to configure and troubleshoot the HP Jetdirect print server.
Accessory and consumable
installation guides
Provide step-by-step instructions for installing the accessories and supplies. These
guides are supplied with the optional printer accessories and supplies.
User guide Provides detailed information for using and troubleshooting the printer. Available on the
printer CD.
Online Help Provides information about options that are available in the printer drivers. To view a
Help file, open the online Help through the printer driver.
2 Chapter 1 Product information ENWW
Page: 22
Printers at a glance
The HP Color LaserJet 3000, 3600, and 3800 Series printers are available in the following
configurations.
HP Color LaserJet 3000 Series printer
Table 1-2 HP Color LaserJet 3000 Series printer configurations
HP Color LaserJet 3000 printer HP Color LaserJet
3000n printer
HP Color LaserJet
3000dn printer
HP Color LaserJet
3000dtn printer
● Prints up to 30 pages per minute
(ppm) on letter-size media or
29 ppm on A4-size media in
monochrome (black and white)
and 15 ppm in color
● 100-sheet multipurpose tray
(tray 1) and 250-sheet input tray
(tray 2)
● Hi-Speed universal serial bus
(USB) 2.0 port and enhanced
input/output (EIO) slot
● 64 MB RAM
The features of the
HP Color LaserJet 3000
printer, plus:
● 64 MB RAM (128
total)
● HP Jetdirect full-
featured embedded
print server to
connect to 10Base-
T/100 Base-TX
networks
The features of the
HP Color LaserJet 3000
printer, plus:
● 192 MB RAM (256
total)
● HP Jetdirect full-
featured embedded
print server to
connect to 10Base-
T/100 Base-TX
networks
● Automatic 2-sided
(duplex) printing
The features of the
HP Color LaserJet 3000
printer, plus:
● 192 MB RAM (256
total)
● HP Jetdirect full-
featured embedded
print server to
connect to 10Base-
T/100 Base-TX
networks
● Automatic 2-sided
(duplex) printing
● 500-sheet input tray
(tray 3)
ENWW Printers at a glance 3
Page: 23
HP Color LaserJet 3600 Series printer
Table 1-3 HP Color LaserJet 3600 Series printer configurations
HP Color LaserJet 3600 printer HP Color LaserJet 3600n printer HP Color LaserJet 3600dn printer
● 17 ppm print speed
● 100-sheet multipurpose tray
(tray 1) and 250-sheet input tray
(tray 2)
● Hi-Speed USB 2.0 port
● 64 MB RAM
The features of the HP Color LaserJet
3600 printer, plus:
● HP Jetdirect value-featured
embedded print server to connect
to 10Base-T/100Base-TX networks
● 64 MB RAM
The features of the HP Color LaserJet
3600 printer, plus:
● 64 MB RAM (128 total)
● Automatic 2-sided (duplex) printing
● HP Jetdirect value-featured
embedded print server to connect
to 10Base-T/100Base-TX networks
HP Color LaserJet 3800 Series printer
Table 1-4 HP Color LaserJet 3800 Series printer configurations
HP Color LaserJet 3800 printer HP Color LaserJet
3800n printer
HP Color LaserJet
3800dn printer
HP Color LaserJet
3800dtn printer
● 22 ppm (letter-size) or 21 ppm
(A4) print speed
● 100-sheet multipurpose tray
(tray 1) and 250-sheet input
tray (tray 2)
● Hi-Speed USB 2.0 port and EIO
slot
● 96 MB RAM
The features of the
HP Color LaserJet 3800
printer, plus:
● 64 MB RAM (160
total)
● HP Jetdirect full-
featured embedded
print server to
connect to 10Base-
T/100Base-TX
networks
The features of the
HP Color LaserJet 3800
printer, plus:
● 192 MB RAM (288
total)
● Automatic 2-sided
(duplex) printing
● HP Jetdirect full-
featured embedded
print server to
connect to 10Base-
T/100Base-TX
networks
The features of the
HP Color LaserJet 3800
printer, plus:
● 192 MB RAM (288
total)
● Automatic 2-sided
(duplex) printing
● HP Jetdirect full-
featured embedded
print server to
connect to 10Base-
T/100Base-TX
networks
● 500-sheet input tray
(tray 3)
4 Chapter 1 Product information ENWW
Page: 24
Features at a glance
Table 1-5 Features
Feature HP Color LaserJet 3000 Series
printer
HP Color LaserJet 3600 Series
printer
HP Color LaserJet 3800 Series
printer
Performance ● 533 MHz processor ● 360 MHz processor ● 533 MHz processor
User interface ● Graphic display
● Control-panel help
● HP Easy Printer Care Software
(a Windows®
- or Macintosh-
based status and
troubleshooting tool)
● Windows and Macintosh printer
drivers
● Embedded Web server to gain
access to support and to order
supplies (administrator tool for
network-connected models only)
● HP formatter
● Graphic display
● Control-panel help
● HP Easy Printer Care Software
(a Windows- or Macintosh-
based status and
troubleshooting tool)
● Windows and Macintosh printer
drivers
● Embedded Web server to
configure network settings only
(administrator tool for network-
connected models only)
● Host formatter
● Graphic display
● Control-panel help
● HP Easy Printer Care Software
(a Windows- or Macintosh-
based status and
troubleshooting tool)
● Windows and Macintosh printer
drivers
● Embedded Web server to gain
access to support and to order
supplies (administrator tool for
network-connected models only)
● HP formatter
Printer drivers ● HP PCL 5c
● HP PCL 6
● PostScript®
3 emulation
HP JetReady 4.2 ● HP PCL 5c
● HP PCL 6
● PostScript 3 emulation
Storage features ● Fonts, forms, and other macros
● Job retention
None ● Fonts, forms, and other macros
● Job retention
Fonts ● 80 internal fonts available for
both PCL and PostScript 3
emulation
● 80 printer-matching screen
fonts in TrueType format
available with the software
solution
None ● 80 internal fonts available for
both PCL and PostScript 3
emulation
● 80 printer-matching screen
fonts in TrueType format
available with the software
solution
Accessories ● Optional 500-sheet input tray
(tray 3) (standard on the
HP Color LaserJet 3000dtn
printer)
● Dual inline memory modules
(DIMMs)
● Optional 500-sheet input tray
(tray 3)
● Optional 500-sheet input tray
(tray 3) (standard on the
HP Color LaserJet 3800dtn
printer)
● DIMMs
ENWW Features at a glance 5
Page: 25
Feature HP Color LaserJet 3000 Series
printer
HP Color LaserJet 3600 Series
printer
HP Color LaserJet 3800 Series
printer
Connectivity ● Hi-Speed USB 2.0 cable
interface
● HP Jetdirect full-featured
embedded print server
(standard on the HP Color
LaserJet 3000n, 3000dn, and
3000dtn printers)
● HP Web Jetadmin software
(standard on the HP Color
LaserJet 3000n, 3000dn, and
3000dtn printers)
● Enhanced input/output (EIO) slot
● Hi-Speed USB 2.0 cable
interface
● HP Jetdirect value-featured
embedded print server
(standard on the HP Color
LaserJet 3600n and 3600dn
printers)
● HP Web Jetadmin software
(standard on the HP Color
LaserJet 3600n and 3600dn
printers)
● Hi-Speed USB 2.0 cable
interface
● HP Jetdirect full-featured
embedded print server
(standard on the HP Color
LaserJet 3800n, 3800dn, and
3800dtn printers)
● HP Web Jetadmin software
(standard on the HP Color
LaserJet 3800n, 3800dn, and
3800dtn printers)
● Enhanced input/output (EIO) slot
Environmental
features
● Sleep-mode setting
● High content of recyclable components and materials
● ENERGY STAR®
qualified
Supplies ● Supplies status page contains information about toner level, page count, and estimated pages remaining
● No-shake cartridge design
● Printer checks for authentic HP print cartridges at cartridge installation
● Internet-enabled supply-ordering capabilities (using HP Easy Printer Care Software)
Accessibility ● The online user guide is compatible with text screen-readers.
● Print cartridges can be installed and removed by using one hand.
● All doors and covers can be opened by using one hand.
● Media can be loaded in tray 1 by using one hand.
Table 1-5 Features (continued)
6 Chapter 1 Product information ENWW
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Walkaround
1
2
3
4
5
6
7
8
Figure 1-1 Front view (shown with optional 500-sheet paper feeder)
1 Output bin extender
2 Output bin
3 Top cover (This part is called the upper cover in this service manual.)
4 Printer control panel
5 Front door (This part is called the front cover in this service manual.)
6 Tray 1 (holds 100 sheets of standard paper) (This part is called the multipurpose-tray assembly in this
service manual.)
7 Tray 2 cassette (holds 250 sheets of standard paper)
8 Tray 3 cassette (optional; holds 500 sheets of standard paper)
ENWW Walkaround 7
Page: 27
2
3
1
4
5
Figure 1-2 Back and side view
1 On/off switch
2 Power connection
3 EIO slot (available on the HP Color LaserJet 3000 and 3800 Series printers)
4 Hi-Speed USB 2.0 port
5 Network port (available on the HP Color LaserJet 3000n, 3000dn, 3000dtn, 3600n, 3600dn, 3800n, 3800dn, and
3800dtn printers)
8 Chapter 1 Product information ENWW
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Control-panel overview
The control panel provides controls for printer functions and shows messages about the printer, print
jobs, and supplies status.
Figure 1-3 Control panel buttons and lights
Number Button or light Function
1 Stop button Halts the current job, presents a choice to resume or cancel the
current print job, clears media from the printer, and clears any
continuable errors that are associated with the halted job. If the
printer is not printing a job, pressing Stop pauses the printer.
2 Menu button Opens and closes menus.
3 Ready light Indicates that the printer is online or offline. See Control-panel
indicator lights on page 10.
4 Data light Indicates whether or not the printer is receiving data. See Control-
panel indicator lights on page 10.
5 Attention light Indicates that a critical error has occurred. See Control-panel
indicator lights on page 10.
6 Back arrow ( ) button Navigates backward in nested menus.
7 Up arrow ( ) button Navigates menus and text, and increases the values of numerical
items in the display.
8 Select ( ) button Makes selections, resumes printing after continuable errors, and
overrides a non-HP print cartridge.
9 Down arrow ( ) button Navigates menus and text, and decreases the values of numerical
items in the display.
10 Help ( ) button Provides detailed information about printer messages or menus.
11 Supplies gauge Shows the print cartridge-consumption levels. See Display
on page 10.
12 Display Shows status information, menus, help information, and error
messages. See Display on page 10.
The printer communicates through the display and the lights on the control panel. The display shows
status information, menus, help information, and error messages. The Ready, Data, and Attention
lights provide at-a-glance information about the printer state.
ENWW Control-panel overview 9
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You can perform most routine printing tasks from the computer through the printer driver or any
software program. Use the control panel to access printer features that the printer driver or software
program do not support. Any changes that you make from the computer override the printer control-
panel settings. For information about using the printer driver, see Printer software on page 12.
Control-panel indicator lights
Indicator On Off Flashing
Ready
(green)
The printer is online (can
accept and process data).
The printer is offline
(paused), or is turned off.
The printer is attempting to
stop printing and go offline.
This usually results from a
user's request to pause the
current job.
Data
(green)
The processed data is
present in the printer, but
more data is needed to
complete the job, or the job
is paused or waiting for
errors to be cleared.
The printer is not processing
or receiving data.
The printer is processing
and receiving data.
Attention
(amber)
A critical error has occurred.
The printer requires attention.
No conditions exist that
require attention.
An error has occurred. The
printer requires attention.
Display
The printer display gives you complete, timely information about the printer and print jobs. Graphics
illustrate levels of supplies. Menus provide access to printer functions and detailed information.
The top-level screen on the display has two areas: message/prompt and supplies gauge.
1 2
3
Figure 1-4 Printer display
1 Message/prompt area
2 Supplies gauge
3 Print cartridge colors from left to right: black, yellow, cyan, and magenta
The message and prompt areas of the display alert you to the state of the printer and tell you how to
respond.
10 Chapter 1 Product information ENWW
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The supplies gauge shows the consumption levels of print cartridges (black, cyan, magenta, and
yellow). When a non-HP print cartridge is installed, a ? might appear instead of the consumption
level. The supplies gauge appears whenever the printer shows the Ready state, and whenever the
printer shows a warning or error message concerning a cartridge.
ENWW Control-panel overview 11
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Printer software
The printing-system software is included with the printer. See the getting started guide for installation
instructions.
The printing system includes software for end users and network administrators, and printer drivers
for access to the printer features and communication with the computer.
For a list of printer drivers and updated HP printer software, go to the following Web sites:
● HP Color LaserJet 3000 Series printer, go to www.hp.com/go/clj3000_software
● HP Color LaserJet 3600 Series printer, go to www.hp.com/go/clj3600_software
● HP Color LaserJet 3800 Series printer, go to www.hp.com/go/clj3800_software
HP Color LaserJet 3000 Series printer and HP Color LaserJet 3800
Series printer drivers
The HP Color LaserJet 3000 and 3800 Series printers use the PCL 5c, PCL 6, and PostScript 3
emulation PDL drivers.
NOTE For Windows 2000, Windows XP, and Windows Server 2003, the HP Color LaserJet
3000 and 3800 Series printers include a monochrome PCL 6 driver that can be installed for
users who will be printing only black-and-white print jobs.
Table 1-6 Printer drivers for the HP Color LaserJet 3000 and 3800 Series printers
Operating system1
PCL 5c PCL 62
PS 3 emulation
Windows 98, Windows Me
Windows 20003
Windows XP (32-bit)4
Windows Server 2003 (32-bit)
Windows Server 2003 (64-bit)
Mac OS V9.1 and later, and
OS X V10.2 and later
1 Not all printer features are available from all drivers or operating systems.
2 The HP Color LaserJet 3000 and 3800 Series printers include both a monochrome and color PCL 6 driver for
Windows 2000, Windows XP, and Windows Server 2003 users.
3 For Windows 2000 and Windows XP (32-bit and 64-bit), download the PCL 5 driver from www.hp.com/go/clj3000_software
or www.hp.com/go/clj3800_software.
4 For Windows XP (64-bit), download the PCL 6 driver from www.hp.com/go/clj3000_software or www.hp.com/go/
clj3800_software.
HP Color LaserJet 3600 Series printer drivers
The HP Color LaserJet 3600 Series printer uses the HP JetReady 4.2 Page Description Language
(PDL), a host-based printer language. HP JetReady 4.2 uses the combined power of the computer
and the printer to render the printed page in a Windows or Macintosh system environment.
12 Chapter 1 Product information ENWW
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HP JetReady 4.2 transfers the prerendered pages from the host computer to the printer and
communicates instructions to the printer about how to convert the pages to data that can be printed.
The HP JetReady 4.2 PDL driver is available on the installation CD for the following operating
systems:
● Windows 98, Windows Millennium Edition (Me)
● Windows 2000
● Windows XP (32-bit and 64-bit)
● Windows Server 2003 (32-bit and 64-bit)
● Macintosh OS X V10.2 and later
NOTE Not all printer features are available from all drivers or operating systems.
If your system did not automatically check the Internet for the latest drivers during software
installation, download them from www.hp.com/go/clj3600_software.
Additional drivers
The following drivers are not included on the CD, but are available from www.hp.com/go/
clj3000_software or www.hp.com/go/clj3800_software. These drivers are for the HP Color LaserJet
3000 and 3800 Series printers only.
● UNIX®
model scripts
● Linux drivers
● OS/2 PS and PCL printer driver
NOTE The OS/2 drivers are available from IBM and are packaged with OS/2. They are not
available for Traditional Chinese, Simplified Chinese, Korean, and Japanese languages.
Software for networks
For a summary of available HP network installation and configuration software solutions, see the HP
Jetdirect Print Server Administrators Guide. You can find this guide on the printer CD.
HP Web Jetadmin
HP Web Jetadmin is a browser-based management tool for HP Jetdirect-connected printers within
your intranet, and it should be installed only on the network administrator's computer.
To download a current version of HP Web Jetadmin and for the latest list of supported host systems,
visit www.hp.com/go/webjetadmin.
When HP Web Jetadmin is installed on a host server, any client can gain access to it by using a
supported Web browser (such as Microsoft® Internet Explorer 4.x or Netscape Navigator 4.x or later)
by navigating to the HP Web Jetadmin host.
ENWW Printer software 13
Page: 33
UNIX
For HP-UX and Solaris networks, go to www.hp.com/support/net_printing to download the
HP Jetdirect printer installer for UNIX.
NOTE The HP Color LaserJet 3600 Series printer does not support UNIX printing.
Linux
For information, go to www.hp.com/go/linuxprinting.
Utilities
The HP Color LaserJet 3000, 3600, and 3800 Series printers are equipped with several utilities that
make it easy to monitor and manage the printer on a network.
HP Easy Printer Care Software
The HP Easy Printer Care Software is a software program that you can use for the following tasks:
● Checking the printer status
● Checking the supplies status
● Setting up alerts
● Viewing printer documentation
● Gaining access to troubleshooting and maintenance tools
You can view the HP Easy Printer Care Software when the printer is directly connected to your
computer or when it is connected to a network. Perform a complete software installation in order to
use the HP Easy Printer Care Software.
Embedded Web server
NOTE The HP Color LaserJet 3600 Series printer embedded Web server provides network
configuration and status information only.
The printers are equipped with an embedded Web server, which provides access to information
about printer and network activities. This information appears in a Web browser, such as Microsoft
Internet Explorer or Netscape Navigator.
The embedded Web server resides on the printer. It is not loaded on a network server.
See Using the embedded Web server on page 34 for more information.
Other components and utilities
Several software programs are available for Windows and Macintosh users.
14 Chapter 1 Product information ENWW
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Windows Macintosh OS
● Software installer automates the printing system
installation
● Online Web registration
● PostScript Printer Description files (PPDs) for use with
the Apple PostScript drivers that come with the Mac OS
● Use the HP Printer Utility to change printer settings,
view the current status, and receive printer event
updates from a Macintosh computers. This utility is
supported for Mac OS X V10.2 and V10.3.
ENWW Printer software 15
Page: 35
Print-media specifications
For optimum results, use conventional 75-g/m2
to 90-g/m2
(20-lb to 24-lb) photocopy paper. Verify
that the paper is of good quality and is free of cuts, nicks, tears, spots, loose particles, dust, wrinkles,
curls, or bent edges.
Supported media types
Table 1-7 Tray 1 (multipurpose tray) media types
Type Dimensions Weight or thickness Capacity1
Plain Minimum: 76 x 127 mm (3 x 5 in)
Maximum: 216 x 356 mm
(8.5 x 14 in)
60 to 163 g/m2
(16- to 43-lb bond) 100 sheets
Glossy paper HP Color LaserJet 3600 and 3800: 75 to
220 g/m2
(20- to 58-lb bond)
HP Color LaserJet 3000: 75 to 120 g/m2
(20- to 32-lb bond)
60 sheets
Transparencies2
0.12 to 0.13 mm thick (4.7 to 5 mils thick) 60 sheets
Envelopes 60 to 90 g/m2
(16- to 24-lb bond) 10 envelopes
Labels 75 to 163 g/m2
(20- to 43-lb bond) 60 sheets
Cardstock 163 to 220 g/m2
(43- to 58-lb cover) 60 sheets
1 Capacity can vary depending on media weight and thickness and environmental conditions. Smoothness should be 100 to
250 (Sheffield).
2 Use only transparencies that are designed for use with HP Color LaserJet printers.
Table 1-8 Tray 2 and tray 3 media types
Type Dimensions Weight or thickness Tray 2 capacity1
Tray 3
capacity1
Plain Minimum: 148 x 210 mm
(5.83 x 8.27 in)
Maximum: 215.9 x 355.6 mm
(8.5 x 14 in)
60 to 120 g/m2
(16- to 32-lb bond) 250 sheets 500 sheets
Glossy paper 106 to 120 g/m2
(28- to 32-lb
bond)
100 sheets 200 sheets
Transparencies2
0.12 to 0.13 mm thick (4.7 to
5 mils thick)
50 sheets 100 sheets
Labels 75 to 163 g/m2
(20- to 43-lb bond) 50 sheets 100 sheets
1 The printer supports a wide range of standard and custom sizes of print media. Capacity can vary depending on media
weight and thickness and environmental conditions. Smoothness should be 100 to 250 (Sheffield).
2 Use only transparencies that are designed for use with HP Color LaserJet printers.
Supported media sizes
Table 1-9 Supported media sizes
Input tray Letter Legal A4 A5 8.5 x 13 Executive
(JIS)
B5 (JIS) Custom Statement Envelope1
Tray 1
16 Chapter 1 Product information ENWW
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Input tray Letter Legal A4 A5 8.5 x 13 Executive
(JIS)
B5 (JIS) Custom Statement Envelope1
Tray 2,
tray 3
1 Supported envelope sizes are #10, Monarch, C5, DL, and B5.
Table 1-10 Automatic 2-sided printing 1
Media size Dimensions Weight and thickness
Letter 216 x 279 mm (8.5 x 11 in) 60 to 120 g/m2
(16- to 32-lb bond)
Legal 216 x 356 mm (8.5 x 14 in)
A4 210 x 297 mm (8.3 x 11.7 in)
8.5 x 13 216 x 330 mm (8.5 x 13 in)
1 Automatic 2-sided printing on weights lighter or heavier than those shown can produce unexpected results.
NOTE Automatic 2-sided (duplex) printing is available with the HP Color LaserJet 3000dn,
3000dtn, 3600dn, 3800dn, and 3800dtn printers.
Manual 2-sided printing. Most of the supported media sizes and types listed for printing from tray 1
can be manually duplexed. Do not use the 2–sided printing feature on transparencies, envelopes, or
labels.
Table 1-9 Supported media sizes (continued)
ENWW Print-media specifications 17
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18 Chapter 1 Product information ENWW
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2 Installation and configuration
● What is in the box
● Site requirements
● Connecting to a network or a computer
● Printer memory
ENWW 19
Page: 39
What is in the box
The following items come in the box with the printer.
3
2
4
5
6
1
?
Stop Menu
Ready
Data
Attention
Figure 2-1 What is in the shipping box
1. Getting started guide
2. Warranty booklet
3. User guide on CD
4. Printer
5. Control-panel overlays (optional)
6. Power cord
20 Chapter 2 Installation and configuration ENWW
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Site requirements
Select a sturdy, well-ventilated, dust-free area that is away from direct sunlight to position the printer.
Allow enough space around the printer to open the doors and trays.
Physical specifications
Table 2-1 Physical dimensions for the HP Color LaserJet 3000/3600/3800 Series printers
Product Height Depth Width Weight1
Base model 400 mm (15.7 in) 450 mm (17.7 in) 400 mm (15.7 in)
20.3 kg
(44.8 lbs)
Base model plus duplexer 423 mm (16.7 in) 450 mm (17.7 in) 400 mm (15.7 in)
21.5 kg
(47.4 lbs)
Base model plus optional tray 3 540 mm (21.3 in) 450 mm (17.7 in) 400 mm (15.7 in) 25.4 kg (56 lbs)
Base model plus duplexer and optional
tray 3
563 mm (22.2 in) 450 mm (17.7 in) 400 mm (15.7 in) 26.6 kg
(58.6 lbs)
1 Printer weight does not include print cartridges.
ENWW Site requirements 21
Page: 41
Connecting to a network or a computer
To connect to a network
1. Connect the network cable to the printer.
2. Find the IP address. On the control panel, press Menu. Select INFORMATION, and then select
PRINT CONFIGURATION. The IP address is on the embedded Jetdirect page, under “TCP/IP”.
NOTE You might need to assign an IP address depending on the type of network that
is installed.
3. Configure an IP address (if necessary). On the control panel, press Menu. Select CONFIGURE
DEVICE, select I/O, and then select EMBEDDED JETDIRECT. Select TCP/IP, select CONFIG
METHOD, select MANUAL, and then select MANUAL SETTINGS. Use the control-panel
buttons to specify the IP address.
4. Prepare for software installation. Quit all of the programs (including terminate-and-stay resident
[TSR], antivirus, and firewall programs) on the print server or on each computer that will use the
printer.
5. Install the software. Insert the CD that came with the printer, and then click Install Printer on the
welcome screen. (If the welcome screen does not appear, run SETUP.EXE from the root
directory of the CD.)
6. Follow the onscreen instructions. When prompted, select Wired Networking. The installer shows
available printers. Select the appropriate IP address.
7. On the Installation Type screen select Full Installation to install the most common drivers and
software, select Basic Installation to install the minimum set of drivers and software
(recommended), or select Custom Installation.
NOTE See the HP Jetdirect Print Server Administrators Guide for more information. You can
find this guide on the printer CD.
To use Windows with a direct connection (USB)
1. Install the software from the CD before connecting the cable to the printer.
NOTE If the New Hardware Found message appears, insert the CD, follow the
onscreen instructions, and accept the default selections.
2. On the welcome screen, click Install Printer. The Setup Wizard appears.
NOTE If the welcome screen does not appear, click Start, and then click Run. Type
X:SETUP, replace X with the CD-ROM drive letter, and then click OK.
3. Follow the onscreen instructions. When prompted, connect a USB cable between the printer
and the computer.
NOTE HP does not recommend using USB hubs. Use a USB cable that is no longer
than 2 meters (6.5 feet).
22 Chapter 2 Installation and configuration ENWW
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4. Click Finish. If prompted, restart the computer.
5. Test the software installation. Print a page from any program to make sure that the software is
correctly installed.
NOTE If the installation failed, reinstall the software.
To connect to a Macintosh computer
1. Connect a USB cable between the printer and the computer.
NOTE HP does not recommend using USB hubs. Use a USB cable that is no longer
than 2 meters (6.5 feet).
2. Place the CD in the CD-ROM drive. For OS V9.1 to V9.2.x, go to step 3. For OS X, go to step 7.
3. Run the Installer and complete a custom install. Select all options, including USB Components
(Classic). When prompted, restart the computer.
4. Run the Apple Desktop Printer Utility from HD/Applications/Utilities. Double-click HP Printer
(USB), and then click OK. Next to the USB Printer Selection, click Change.
5. Select the printer, and then click OK. Next to Postscript Printer Description (PPD) File, click
Auto Setup, and then click Create. Save the printer setup.
6. On the desktop, highlight the printer. Click the Printing menu, and then click Set Default
Printer. Go to step 10.
7. Run the Installer and complete an easy install.
NOTE If OS X and OS V9.1 (Classic) to V9.2.x (Classic) are installed on the same
computer, the installer shows both the Classic and the OS X installation options.
8. From HD/Applications/Utilities/Print Center, start the Print Center. If the printer appears in the
Printer List, delete the printer. Click Add. On the next page, click the drop-down menu, and
then select USB.
9. From the Printer Model drop-down list, select HP. Under Model Name, select the printer, and
then click Add.
10. Test the software installation. Print a page from any program to make sure that the software is
correctly installed.
NOTE If the installation failed, reinstall the software.
ENWW Connecting to a network or a computer 23
Page: 43
Printer memory
NOTE This information applies to the HP Color LaserJet 3000 and 3800 Series printers only.
The HP Color LaserJet 3000 and 3800 Series printers have one DIMM slot.
● More printer memory DIMMs are available in 128, 256, and 512 MB increments.
● Other DIMM-based printer languages and printer options are available.
NOTE Single in-line memory modules (SIMMs) that are used on previous HP LaserJet
printers are not compatible with these printers.
You might want to add more memory to the printer if you often print complex graphics or PostScript
documents, if you use many downloaded fonts, or if a Jetdirect EIO print server will be installed for
network printing capabilities. Additional memory also allows the printer to print multiple collated
copies at the maximum speed.
Before ordering additional memory, see how much memory is currently installed by printing a
configuration page. See Using printer information pages on page 39.
Installing memory DIMMs
You can install more memory for the printer, and you can also install a font DIMM to print characters
for languages such as Chinese or the Cyrillic alphabet.
CAUTION Static electricity can damage DIMMs. When handling DIMMs, either wear an
antistatic wrist strap or frequently touch the surface of the DIMM antistatic package and then
touch bare metal on the printer.
To install memory and font DIMMs
1. Turn the printer off, and then disconnect all power and interface cables.
24 Chapter 2 Installation and configuration ENWW
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2. On the right side of the printer, gently pull the black tabs together, and then pull the formatter
assembly from the printer.
3. Place the formatter board on a clean, flat, grounded surface.
To replace a DIMM that is currently installed, spread the latches apart on each side of the DIMM
slot, lift the DIMM up at an angle, and pull it out.
4. Remove the new DIMM from the antistatic package, and then locate the alignment notch on the
bottom edge of the DIMM.
ENWW Printer memory 25
Page: 45
5. Holding the DIMM by the edges, align the notch on the DIMM with the bar in the DIMM slot at an
angle and firmly press the DIMM into the slot until it is fully seated. When installed correctly, the
metal contacts are not visible.
6. Push down on the DIMM until both latches engage the DIMM.
NOTE If you have difficulty inserting the DIMM, make sure that the notch on the bottom
of the DIMM is aligned with the bar in the slot. If the DIMM still does not go in, make sure
that you are using the correct DIMM type.
7. Align the edge of the formatter board in the tracks at the top and bottom of the slot, and then
slide the board into the printer. Push the formatter firmly until you hear the formatter latches
click into place.
NOTE After replacing the formatter, make sure that the control panel is functioning. If
the printer fans and motors are operating correctly but the control panel is not, turn the
power off, and then remove the formatter and reinstall it. You might have to repeat this
step several times to seat the formatter correctly.
26 Chapter 2 Installation and configuration ENWW
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8. Reconnect the power cable and USB or network cable, and then turn on the printer.
9. After installing a memory DIMM, see Enabling memory on page 27.
Enabling memory
If you installed a memory DIMM, set the printer driver to recognize the newly added memory.
To enable memory for Windows
1. On the Start menu, point to Settings, and click Printers or Printers and Faxes.
2. Select this printer and select Properties.
3. On the Configure tab, click More.
4. In the Total Memory field, type or select the total amount of memory that is now installed.
5. Click OK.
6. Go to Checking DIMM installation on page 27.
Checking DIMM installation
Check that the DIMMs are installed correctly and working.
To check DIMM installation
1. Turn the printer on. Check that the printer is in the Ready state after it has gone through the
startup sequence. If an error message appears, a DIMM might have been incorrectly installed.
2. Print a configuration page. See Using printer information pages on page 39.
3. Check the Installed Personalities and Options section on the configuration page and compare it
with the configuration page that you printed before the DIMM installation.
4. If the information on the configuration page has not changed, one of the following situations
exists:
The DIMM might not be installed correctly. Repeat the installation procedure.
-or-
The DIMM might be defective. Try a new DIMM.
ENWW Printer memory 27
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28 Chapter 2 Installation and configuration ENWW
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3 Maintenance
● Understanding approximate supplies-replacement intervals
● Replacing supplies
● Managing the print cartridge
● Cleaning the printer
● Calibrating the printer
● Tools for troubleshooting
ENWW 29
Page: 49
Understanding approximate supplies-replacement
intervals
The following table lists the estimated replacement intervals for supplies and the control-panel
messages that prompt you to replace each item. Usage conditions and print patterns can cause
results to vary.
Item Printer message Page count
(HP Color LaserJet
3000)
Page count
(HP Color LaserJet
3600)
Page count
(HP Color LaserJet
3800)
Black cartridges REPLACE BLACK
CARTRIDGE
6,500 pages1
6,000 pages1
6,000 pages1
Color cartridges REPLACE <COLOR>
CARTRIDGE
3,500 pages1
4,000 pages1
6,000 pages1
1 Approximate average A4-/letter-size page count based on 5% coverage of individual colors
You can use the embedded Web server to order supplies. See Using the embedded Web server
on page 40.
30 Chapter 3 Maintenance ENWW
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Replacing supplies
When you use genuine HP supplies, the printer automatically notifies you when supplies are nearly
depleted. The notification to order supplies allows ample time to order new supplies before they need
to be replaced.
Locating supplies
Supplies are identified by their labeling and their blue plastic handles.
The following figure illustrates the location of each supply item.
1
2
3
Figure 3-1 Supply-item locations
1 Fuser
2 Print cartridges
3 ETB
Supply replacement guidelines
To facilitate the replacement of supplies, keep the following guidelines in mind when setting up the
printer.
● Allow sufficient space above and in the front of the printer for removing supplies.
● Place the printer on a flat, sturdy surface.
For instructions about installing supplies, see the installation guides that came with each supply item,
or see more information at www.hp.com/support/clj3000, www.hp.com/support/clj3600, or
www.hp.com/support/clj3800. When you connect, select Troubleshoot a Problem.
CAUTION Hewlett-Packard Company recommends the use of genuine HP products in this
printer. Use of non-HP products might cause problems requiring service that is not covered by
the Hewlett-Packard extended warranty or service agreements.
ENWW Replacing supplies 31
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Replacing the fuser
CAUTION The fuser might be hot.
1. Turn the printer off.
2. Open the upper (top) cover.
3. Squeeze the two blue fuser locking levers to release the fuser.
4. Rotate the old fuser up and out of the printer.
5. Install the new fuser.
6. Close the upper (top) cover.
32 Chapter 3 Maintenance ENWW
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Managing the print cartridge
This section provides information about HP print cartridges, including their life expectancies, how to
store them, and how to identify genuine HP supplies. Information also appears about non-HP print
cartridges.
HP print cartridges
When you use a genuine HP print cartridge, you can obtain several types of information:
● Amount of toner remaining
● Estimated number of pages remaining
● Number of pages printed
Non-HP print cartridges
Hewlett-Packard Company cannot recommend use of non-HP print cartridges, either new or
remanufactured. Because they are not HP products, HP cannot influence their design or control their
quality. Service or repair that is required as a result of using a non-HP print cartridge will not be
covered under the printer warranty.
When you use a non-HP print cartridge, certain features, such as remaining toner-volume data,
might not be available.
Using genuine HP supplies ensures the availability of all HP printing features.
Print-cartridge authentication
A message appears on the printer control-panel display if you insert a print cartridge that is not a
genuine HP print cartridge. If you believe that you purchased a genuine HP supply, go to
www.hp.com/go/anticounterfeit.
Print-cartridge storage
Do not remove the print cartridge from its package until you are ready to use it.
Always store the print cartridge in the correct environment. The storage temperature should be
between -20°C and 40°C (-4°F to 104°F). The relative humidity should be between 10% and 90%.
CAUTION To prevent damage to the print cartridge, do not expose it to light for more than a
few minutes.
Print-cartridge life expectancy
The life of the print cartridge depends on the amount of toner that print jobs require and the length of
life for the components inside the cartridge. The page-yield specification that HP provides is a
general guideline. Actual yield can vary according to usage conditions.
At any time, you can verify life expectancy by checking the supply level.
ENWW Managing the print cartridge 33

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