HP Color InktJet CP1700 manual

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  • Brand: HP
  • Product: Printer
  • Model/name: Color InktJet CP1700
  • Filetype: PDF
  • Available languages: English, Dutch

Table of Contents

Page: 0
cp1700 series
user’s guide
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Page: 1
Copyright Information
© 2001 Hewlett-Packard
Company
All Rights Reserved.
First edition, 10/2001
Notice
The information contained in
this document is subject to
change without notice.
Hewlett-Packard makes no
warranty of any kind with
respect to this information.
HEWLETT-PACKARD
SPECIFICALLY DISCLAIMS
THE IMPLIED WARRANTY OF
MERCHANTABILITY AND
FITNESS FOR A PARTICULAR
PURPOSE.
Hewlett-Packard shall not be
liable for any direct, indirect,
incidental, consequential, or
other damage alleged in
connection with the furnishing or
use of this information.
No part of this document may
be photocopied, reproduced, or
translated to another language
without the prior written consent
of Hewlett-Packard Company.
Trademark Credits
HP ColorSmart III, HP PhotoREt
III, and HP ZoomSmart Scaling
Technology are trademarks of
Hewlett-Packard Company.
Microsoft®, Windows®,
Windows NT®, and MS-DOS®
are U.S. registered trademarks
of Microsoft Corporation.
Macintosh® and Apple® are
registered trademarks of Apple
Computer, Inc.
UNIX® is a registered
trademark of the Open Group.
Novell® and NetWare® are
registered trademarks of Novell
Corporation.
Pentium® is a registered
trademark of Intel Corporation.
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Contents
Getting started
Other resources for product information . . . . . . . . . . . . . . . . . . . 1-1
Setting up
Printer parts and locations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Front of printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
LCD panel and infrared lens . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Back of printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Auto-duplex unit (optional accessory). . . . . . . . . . . . . . . . . . 2-4
Setting up the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Setting the LCD language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Connecting to a network
Peer-to-peer networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Client-server networks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Establishing a network connection . . . . . . . . . . . . . . . . . . . . . . . 3-3
Installing printer software
Installing the Windows printer software . . . . . . . . . . . . . . . . . . . 4-1
Making copies of the software . . . . . . . . . . . . . . . . . . . . . . . 4-2
Installing the printer driver . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Installing the Macintosh printer software . . . . . . . . . . . . . . . . . . 4-3
Uninstalling the software . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Installing the software on DOS . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Installing other software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Using the Printer
Printer features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Printer settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Selecting print media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Media handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Selecting a tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Tips for selecting and using print media . . . . . . . . . . . . . . . . 5-6
Performing printer tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Cancelling a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Two-sided printing (duplexing) . . . . . . . . . . . . . . . . . . . . . . . 5-7
Infrared printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Printing on special media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
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Printing envelopes and cards . . . . . . . . . . . . . . . . . . . . . . . 5-10
Printing on transparencies . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
Printing on media of user-defined size . . . . . . . . . . . . . . 5-11
Using the rear manual feed . . . . . . . . . . . . . . . . . . . . . . . . 5-12
Using the Toolbox
Printer Status tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Information tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Printer Services tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Maintaining the printer
Cleaning the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Maintaining the printheads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Cleaning the printheads . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Aligning the printheads . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
Replacing the printheads . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
Maintaining the ink cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
Troubleshooting
Checking the basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Resolving printer problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Unexpected printer shutdown . . . . . . . . . . . . . . . . . . . . . . . . 8-2
Printer is not responding (nothing prints) . . . . . . . . . . . . . . . 8-2
Printer light blinks alternating amber and green . . . . . . . . . . 8-3
Printer takes a long time to print . . . . . . . . . . . . . . . . . . . . . . 8-3
Resolving printing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4
Blank page printed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4
Infrared printing does not work . . . . . . . . . . . . . . . . . . . . . . 8-4
Something on the page is missing or incorrect. . . . . . . . . . . 8-5
Placement of the text or graphics is wrong. . . . . . . . . . . . . . 8-5
Poor print quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Meaningless characters printed . . . . . . . . . . . . . . . . . . . 8-6
Ink is smearing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7
Ink is not filling the text or graphics completely . . . . . . . 8-7
Faded or dull-colored output . . . . . . . . . . . . . . . . . . . . . 8-7
Colors are printing as black and white . . . . . . . . . . . . . . 8-8
Colors do not line up properly . . . . . . . . . . . . . . . . . . . . 8-9
Resolving paper-feed problems . . . . . . . . . . . . . . . . . . . . . . . . . 8-9
Print media is jammed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9
Paper tray cannot be inserted . . . . . . . . . . . . . . . . . . . . . . 8-12
Paper-feed problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-12
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Media is not picked up from Tray 1 or Tray 2. . . . . . . . 8-12
Media is not picked up from the front manual feed . . . 8-13
Media is not picked up from the rear manual feed . . . . 8-13
Paper output problem . . . . . . . . . . . . . . . . . . . . . . . . . 8-13
Printing a diagnostic page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13
Resolving common Macintosh problems. . . . . . . . . . . . . . . . . . 8-14
Contacting customer support . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14
HP Supplies and Accessories
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-1
Supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-1
LCD Messages
Printer Specifications
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1 Getting started
Thank you for buying the HP Color Inkjet CP1700 series printer. This
guide provides details about how to set up your computer, perform
simple printer tasks, and resolve printer problems.
Other resources for product information
You can obtain product information that is not included in this guide
from the following resources:
l Setup Poster – Provides illustrated setup information. A printed
version of this document is provided with the printer. Also, an
electronic version is available as an Adobe® Acrobat® Portable
Document Format (PDF) file on the starter CD.
l Reference Guide – Includes specific information about setting up
the printer and installing the software. You probably referred to this
guide when you set up the product.
l Online Help – Includes overview information about and procedures
performed using the printer software.
l Starter CD –Includes printer driver, Toolbox, Installer
Customization utility, electronic copies of this User’s Guide, release
notes, and ordering information.
l Toolbox – Contains “how-to” and troubleshooting instructions, and
provides information about printhead health. A Toolbox taskbar
icon appears after you install the software, unless you choose not
to install Toolbox. Toolbox is not available for Macintosh users.
l World Wide Web – The following websites contain information
about the printer:
http://www.hp.com
http://www.hp.com/support/cp1700
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2 Setting up
In this chapter, you will learn about the components of the printer and
how to set up the printer.
Printer parts and locations
Front of printer
1 Paper guides–Guide the print media into the printer.
2 Tray 1–Holds the print media.
3 Output tray–Collects the printed pages.
4 Front manual feed–Holds media to be fed into the printer. Paper
width guide slides to fit the width of the paper.
5 Tray 2–Holds regular and oversized paper (optional accessory).
6 Top cover–Provides access to the interior of the printer.
3 4 6
8
7
9
10
11
5
2
1
12
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7 Ink cartridge cover–Provides access to the ink cartridges.
8 Printhead cover–Provides access to the printheads.
9 Printhead access latch–Lifts to allow each printhead to be
removed from its color-coded socket.
10 Hook–Connects to the carriage lock. Must be engaged for the
printer to operate.
11 Carriage lock–Locks down the printhead access latch.
12 Tray Extension Lock–Unlocks to enable tray extension.
LCD panel and infrared lens
The LCD (liquid crystal display) panel consists of the LCD, which
displays information about the current status of the printer, and buttons
that you can use to perform basic printer operations. The infrared lens
enables you to print from an infrared sending device.
1 LCD–Displays messages relating to the current state of the printer
and the ink levels in the individual ink cartridges. For a complete
description of these messages, see “LCD Messages.”
2 POWER light–Is always lit when the printer is on. Blinks when printer
is initializing, cancelling a job, or turning off.
3 RESUME light–Blinks whenever the printer requires user
intervention (for example, to clear a paper jam or to close an open
cover.)
3 1 2
4
5
6
7
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4 POWER button–Controls power to the printer. Press to turn the
printer on or off.
5 RESUME button–Resumes current print operation after temporary
interruption, for example, when adding print media to printer.
6 CANCEL button–Cancels the current print job.
7 Infrared lens–Enables printing from an infrared sending device,
such as a handheld device or a laptop.
Back of printer
1 Power input–Attach power cord here.
2 LIO Adaptor Slot–Install an optional HP Jetdirect print server/
Internet connector (LIO module) here.
3 Parallel port–Attach parallel cable here.
4 USB port–Attach a USB cable here.
5 Rear access panel–Gain access to the back of the printer by
removing this panel. The rear access panel must be removed to
install the optional auto-duplex unit.
6 Rear manual feed–Print card stock and other special media using
this straight paper path.
4
3
5
1
2
6
7
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7 Buttons–Push these buttons to remove the rear access panel from
the printer.
Auto-duplex unit (optional accessory)
The printer can automatically print on both sides of a sheet of paper
using a printing accessory called the auto-duplex unit. The auto-duplex
unit is a special device that attaches to the back of the printer.
1 Handles–Push these handles toward each other to remove the rear
cover from the auto-duplex unit.
2 Rear cover–Remove this cover to clear paper jams from the auto-
duplex unit.
3 Buttons–Push these buttons in to remove the auto-duplex unit
from the printer.
Setting up the printer
Step 1: Check the box contents
Refer to the Setup Poster for an illustrated guide to all the parts that
should come in the box.
The auto-duplex unit is standard with the HP Color Inkjet printer
CP1700D. You can also purchase the auto-duplex unit as an optional
accessory.
3
2
1
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Step 2: Unpack the printer
Unpack the printer and remove the packing tape and any shipping
materials from inside the printer and inside the trays.
Step 3: Install Tray 2 (optional accessory)
1 Position Tray 2 at the location where you want to place the printer.
The printer is designed to rest directly on top of the tray.
2 Lift the printer and align the sides of Tray 1 with the sides of
Tray 2.
Tray 2 is an optional accessory. You only need to complete this step if
you purchased Tray 2. For a complete list of available supplies and
accessories, see “HP Supplies and Accessories.”
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3 Set the printer on top of Tray 2.
Step 4: Install the auto-duplex unit
To install the auto-duplex unit, you must first remove the pre-installed
rear access panel. The rear manual feed is not available when you
install the auto-duplex unit.
1 At the back of the printer, push the buttons on both sides of the rear
access panel, and pull out the rear access panel.
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2 Slide the auto-duplex unit into the back of the printer until both
sides snap into place.
For information about using the auto-duplex unit, see “Two-sided
printing (duplexing).”
Step 5: Turn on the printer
1 Connect the power cord to the printer, and plug it in.
2 Press the POWER button to turn on the printer.
Step 6: Install the ink cartridges
1 If it is not already on, turn on the printer.
2 Lift the ink cartridge door.
Do not press the buttons on either side of the auto-duplex unit when
installing it. Use these buttons only for removing the auto-duplex unit
from the printer.
To prevent electric shock, connect the power cord only to a grounded
outlet. Only use the power cord that came with the printer.
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3 Remove each ink cartridge from its package.
4 Install each ink cartridge into its own color-coded socket. Follow the
colored arrows to properly install the ink cartridges.
5 Press firmly on each ink cartridge to ensure proper contact after
installation.
Step 7: Install the printheads
1 Make sure the printer is turned on.
2 Lift the printhead cover. Open the printhead access latch by lifting it
from the rear. Pull the latch forward and down to release the hook
from the carriage lock.
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3 Lift and push the printhead access latch toward the back of the
printer.
4 Remove each printhead from its package. Remove the protective
film from each printhead.
5 Insert each printhead into its own color-coded socket.
6 Press firmly on each printhead to ensure proper contact after
installation.
7 Lift the printhead access latch and bring it forward. Hook the
carriage lock to the latch and then push the latch backwards until it
is in its original position. You will have to use some force to close
the printhead access latch. If the printhead access latch will not
close, ensure that the printheads are seated properly by pushing
down firmly on each printhead.
8 Close the printhead cover and the ink cartridge cover.
The color sequence of the printheads does not correspond to the color
sequence of the ink cartridges.
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9 Wait while the printer initializes the printheads. This can take a few
minutes. When initialization is complete, an alignment page prints.
If no alignment page prints, check to make sure there is paper in
the printer.
Step 8: Load paper
The printer has four paper paths:
l Tray 1 (default tray): Holds up to 150 sheets of 20 lb (75 gsm)
media.
l Tray 2 (optional accessory): Holds up to 250 sheets of 20 lb (75
gsm) media.
l Front manual feed: Holds up to 10 sheets of media.
l Rear manual feed: Holds one sheet of media.
The printer supports media from 4 by 6 in (102 by 152 mm) to 13 by 19
in (330 by 483 mm).The following table summarizes the type of media
you can print from each paper path. For more detailed information on
supported media, see “Selecting print media.”
Media type Tray 1 Tray 2 Front
manual feed
Rear
manual feed
Plain Paper
Inkjet Paper
Photo Paper
Transparency Film
Special Paper (Banner
paper, restickables,
iron transferables)
Greeting Cards,
including Hagaki Cards
Index Cards
Brochure Papers
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Tips for loading paper
l The default size of Tray 1 and Tray 2 is 8.5 by 14 in (215.9 by 355.6
mm). When you want to print on media smaller than this, you need
to adjust the paper width and paper length guides in the tray before
you load the media.
l You can extend Tray 1 and Tray 2 to accommodate A3, 11 by 17 in,
and 13 by 19 in/A3+ media.
l Insert media vertically (portrait orientation). If you want to print
horizontally (landscape orientation), make the selection through
your software.
l To prevent multiple picks and paper jams, load only one type of
media at a time into a paper path. Also, when adding media, always
remove the existing media and realign it with the new media before
loading.
To load Tray 1 or Tray 2
1 To load Tray 1, lift the output tray. You can either load media with
Tray 1 in place, or pull Tray 1 out of the printer to load the media.
To load Tray 2, remove the tray completely by grasping the handle
under the front of the tray and pulling the tray towards you.
2 Pinch and slide the paper length guide and paper width guide to
their outermost positions.
3 If you are loading paper larger than legal size, follow these steps to
extend the tray:
a Locate the tray extension lock on the front left part of the tray.
b Slide it to the left, and then release it.
c Pull the tray out lengthwise until it clicks into place. This extends
the tray to support media up to 13 by 19 in/A3+ in size.
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4 For Tray 1, place up to 150 sheets of paper or 30 transparencies
(up to .58 in or 15 mm thick) into the tray. For Tray 2, remove the
cover and place up to 250 sheets of paper (up to .98 in or 25 mm
thick) into the tray. Do not overload the tray.
5 Pinch and slide the paper length guide and paper width guide until
they fit snugly against the media.
6 If you removed Tray 1, reinsert it. Lower the output tray to its
original position.
If you removed Tray 2, replace the cover, then align it with the
opening in the printer and slide it back into place.
To load the front manual feed
1 Slide the paper width guide on the output tray to its outermost
position.
2 Insert up to 10 sheets of paper or 3 transparencies along the right
side of the front manual feed, print side down. Push the media in
until it reaches the maximum depth.
3 Slide the paper width guide to fit snugly against the media.
Step 9: Install the printer software
After you have set up the printer, you can install the printer software.
HP recommends that you install the printer software from the starter CD
before you connect the interface cable.
For more information about software installation, see “Installing printer
software.”
Step 10: Connect the interface cable
For Windows
If your computer has a USB port and is using Microsoft® Windows®98,
Windows Me, or Windows 2000, you can connect the printer to the
computer using a USB cable.
If your computer is using Windows 95 or Windows NT®version 4.0 or if
your personal computer is not configured to use USB, you can connect
the printer to your computer with a parallel cable.
To retract the tray after extending it, slide the tray extension lock to the
left, and then release it. Push the tray inward until it clicks.
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For Macintosh
If your computer has a USB port and is using Mac OS 8.6 or later, you
can connect the printer to the computer using a USB cable. If your
computer does not have a USB port, you can connect the printer to the
computer using an LIO module.
Setting the LCD language
By default, the LCD displays messages in English. If necessary, set the
printer to display messages in another supported language. You can
set the LCD language from the Toolbox or from the LCD panel.
To set the LCD language
1 Ensure that the printer is turned off. (Press the POWER button to
turn off the printer.)
2 Hold down the CANCEL button and press the POWER button to
turn on the printer in a language-setting mode.
When the printer turns on, the LCD displays the current language.
3 Press the CANCEL button to scroll through the language list.
4 When you see the language you want to use, press the RESUME
button to confirm the language selection.
After you select a language, the language-setting mode ends, and the
printer resumes its normal functions with the new language in effect.
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3 Connecting to a
network
The printer can be shared on a network using an HP Jetdirect print
server/Internet connector (LIO module) or an HP Jetdirect external print
server.
This chapter explains how to set up the printer for network printing on a
peer-to-peer or client-server network.
Peer-to-peer networks
In a peer-to-peer network, the printer software is installed on each
computer, and the system is configured to send print jobs directly to the
printer. Each individual computer manages its own print jobs. Peer-to-
peer printing is more suitable for smaller networks.
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The following operating systems support peer-to-peer printing:
l Microsoft Windows 95
l Microsoft Windows 98
l Microsoft Windows Me
l Microsoft Windows NT 4.0 (with Service Pack 4 or later)
l Microsoft Windows 2000
l Macintosh OS 8.6. or later
Client-server networks
On a client-server network, client computers send print jobs to
dedicated server computers that control the use of each printer.
Client-server networks use network operating systems (NOS) such as
Novell®
NetWare®
and Windows NT 4.0 Server, or Windows 2000.
If you are using Microsoft Windows NT 4.0 Server (with Service Pack 4
or later) or Windows 2000 Server in a client-server environment, please
refer to the document on server configuration recommendations at
http://www.hp.com/support/cp1700.
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HP supports the following network operating systems (NOS):
l Windows 2000
l Windows NT 4.0 (with Service Pack 4 or later)
l Novell Netware 4.11 (Bindery, NDS)
l Novell Netware 5.0 and 5.1 (Bindery, NDS and NDPS)
l Windows Terminal Server Edition 4.0
l Windows 2000 Server with Terminal Services
l Windows Terminal Server Edition 4.0 and Citrix Metaframe 1.8
l Windows 2000 Server with Terminal Services and Citrix Metaframe
1.8
The following operating systems are supported:
l Windows NT 4.0 (with Service Pack 4 or later)
l Windows 2000
l Windows 95
l Windows 98
l Windows Me
Establishing a network connection
Your printer can be shared in a network environment by using an LIO
module. The LIO module can be used in a peer-to-peer or client-server
network.
The LIO module is an optional accessory you can purchase. For
information about ordering this part, see “HP Supplies and
Accessories.”
For information about installation and setup of LIO modules, refer to the
documentation that came with it.
Installing the network printer on client
computers
Once you have installed the LIO module and set up your network
connection, you need to install the printer software on your client
computers.
You can install the software from the starter CD or by adding a printer to
the computer and browsing for the .inf file.
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To install a network printer on a client computer
1 Click Start, click Settings, and then click Printers.
2 Double-click Add Printer.
3 In Windows 95, Windows 98, and Windows Me, click Network
Printer.
In Windows NT 4.0 (with Service Pack 4 or later) and Windows
2000, click Network Print Server, when prompted.
4 Type in the network path or queue name of the shared printer. Click
the Have Disk… option when prompted to select the printer model.
5 Click Browse… and browse to the .inf file located on your starter
CD.
• If you are using Windows 95, Windows 98, or Windows Me,
browse to \Drivers\PCL3\Win9X_Me\<language>\hp1700x.inf
• If you are using Windows 2000, browse to
\Drivers\PCL3\Win2K\<language>\hp1700k.inf
• If you are using Windows NT 4.0 (with Service Pack 4 or later),
browse to
\Drivers\PCL3\NT40\<language>\hp1700n.inf
If you need help locating the .inf file, contact your system
administrator.
6 Follow the onscreen instructions to complete adding the printer.
Once you have installed the printer software on the computer, print a
test page to verify the connection. For information on installing the
software from the starter CD, see “Installing the printer driver.”
For more information about HP network printing software, visit the
website http://www.hp.com/support/net_printing or see the
documentation that came with your LIO module.
To configure Mac AppleTalk
1 Select Chooser from the Apple menu.
2 Click the hp inkjet xx printer icon on the left side of the Chooser
window, where xx represents the version number of the current
printer driver.
3 Select the printer from the right side of the Chooser window based
on the printer’s AppleTalk name.
In the directory paths, <language> represents the language you prefer.
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4 Close the Chooser window.
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4 Installing printer
software
Printer software enables the computer to communicate with the printer.
One of the printer drivers on the starter CD must be installed on your
computer to allow you to take full advantage of the printer features.
If you do not have access to a CD-ROM drive, you can download the
printer software from the Internet at http://www.hp.com/support/cp1700.
You can also download any updates to the printer software from this
website.
For information about using the printer driver or changing the printer
driver settings, see “Printer settings.”
Installing the Windows printer software
The software for the printer will run on the following Windows operating
systems:
l Windows 95
l Windows 98
l Windows Me
l Windows NT 4.0
l Windows 2000
When you are operating in a Windows environment, the setup software
detects the version of the operating system that you are using.
However, if you install a new version of Windows, you must reinstall the
printer driver. For example, if you upgrade from Window 98 to Windows
2000, you must reinstall the printer driver.
It is recommended that you install the printer software before you
connect the printer to your computer.
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Making copies of the software
The starter CD contains a utility that lets you copy the printer software
on to disks. When you run the Installer, select Customization Utility to
copy disks.
You can also use this utility to copy the printer software to your hard
drive or to a network drive. After the files are copied to another location,
you can install the printer software from that location.
Installing the printer driver
It is a good idea to close all programs before you start the installation
process. If you do not close all programs, you might be prompted to do
so when you run the Setup Wizard.
To install the printer driver
1 Start Windows and make sure no other applications are running.
2 Insert the starter CD into your CD-ROM drive. The System Setup
Wizard runs automatically.
3 If the System Setup Wizard does not run automatically, click Start,
click Run, and then in the command line text box, type the letter of
your CD-ROM drive followed by: \SETUP (for example, type
D:\SETUP).
4 Click Install Printer Driver from the CD Browser menu.
5 Select the language of the printer software that you want to install,
and then click OK.
6 Click Yes to accept the terms of the license agreement.
7 If the printer is set up for local printing, click Connected to this
computer, and then click Next. Otherwise, continue with step 9.
a In the Cable Type Selection window, select the type of cable
you are using to connect the printer to the computer (USB,
Parallel Cable, or Network Cable) and then click Next.
You must have administrator privileges to install a printer driver on a
computer running Windows NT 4.0 or Windows 2000.
The software will be installed in the language that you have selected.
This means that you can be running an English version of Windows and
set the language preference to Spanish, and the installation utility will
install the Spanish version of the printing software.
You can connect all three types of cables to your printer. The printer will
process jobs in the order in which they are sent.
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b Follow the instructions that appear on the screen to complete the
software installation for a local connection.
8 If the printer is set up for network printing, click Connected via the
network, and then click Next.
9 Click Client Setup if the printer is connected to a server or to
someone's computer. Click Server or Peer-to-Peer Setup if you
are setting up a print server for the first time, or if you will print
directly to the HP Jetdirect print server/Internet connector (LIO
module) installed in your printer.
10 Follow the instructions that appear on the screen to complete the
software installation.
To verify the installation
1 Make sure that the interface cable is properly connected and the
printer is on.
2 Click Settings, click Printers, and then right-click the printer icon
and select Properties.
3 On the General tab, click Print Test Page. If the test page does not
print, see “Printer is not responding (nothing prints).”
To uninstall the software
1 Start Windows and make sure no other Windows applications are
running.
2 Click Start, click Programs, click HP Color Inkjet CP1700
Installer, and then click HP Color Inkjet CP1700 Uninstaller.
3 Follow the instructions that appear on the screen to complete the
removal of the printer software.
Installing the Macintosh printer software
You can connect the printer to the latest models of Apple computers
that use Mac OS 8.6 or later through the USB port. Users of Mac OS
8.6 or 9.1 only can also connect through the IR port. To connect to older
models that do not have a USB port, use an LIO module or contact
Apple for USB solutions.
You must have administrator privileges to uninstall the printer software
in Windows NT 4.0 (Service Pack 4.0 or later) or Windows 2000.
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To install the printer driver
1 Insert the starter CD into your CD-ROM drive.
2 Double-click the Installer icon for the Mac OS that you are using.
3 Follow the instructions on the screen to complete the installation.
4 Connect the USB cable (purchased separately; part number
C6518A).
5 If you are using Mac OS X, launch the Print Center located in the
applications:utility folder. The Print Center will automatically bind
the printer driver.
6 If you are using a Macintosh operating system other than
Mac OS X:
a Select Chooser from the Apple menu.
b Click the HP Inkjet xx Printer icon on the left side of the
Chooser window, where xx represents the version of the current
printer driver.
c Select HP Color Inkjet CP1700 from the right side of the
Chooser window.
d Close the Chooser window.
Uninstalling the software
The Uninstall option of the setup program allows you to remove the
printing software from your computer.
1 Unplug the USB connection to the printer, and then restart the
computer.
2 Insert the starter CD into the computer CD-ROM drive. The HP
Printer Software window opens. (If the HP Printer Software
window does not open, double-click the icon for the HP Printer
Software.)
3 Double-click the Installer icon, and then follow the instructions on
the screen.
Before you can install the printer driver, you must complete steps 1
through 8 in “Setting up the printer.”
If you do not unplug the printer and restart the computer before you
uninstall the software, some files are not removed from your computer
when you run the Uninstall option.
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4 When the Main Installation dialog box appears, select Uninstall
from the pull-down menu located in the upper-left part of the dialog
box.
5 Follow the instructions on the screen to complete the removal of the
software.
Installing the software on DOS
Before you install the DeskJet Control Panel, make sure your printer is
set up and turned on.
1 Insert the starter CD into the CD-ROM drive.
2 At the DOS prompt, type the CD-ROM drive letter and change the
directory to drivers\dos\<language>\ where <language> represents
the language you prefer. For example, type D: and press ENTER,
and then type CD\drivers\dos\english\ and press ENTER.
3 Type INSTALL, and then press ENTER.
4 Follow the instructions on the screen to complete the installation.
Installing other software
The following drivers and optional utilities are also available for
installation on the printer:
l HP Web JetAdmin. This is a web browser-based network printer
management tool.
l ADI Driver for AutoCAD 2000, and Releases 13 and 14
(for Windows only).
l Linux Driver. To download the Linux driver, go to http://
www.hp.com/support/cp1700.
l IrPrint. This utility enables robust printing from handheld devices.
l Print Creator. This utility enables image unload, image viewing,
editing, and printing on templates with multiple prints per page.
To install any of these other options, insert the starter CD, go to
Optional Software from the CD Browser menu, and then select the
software you want to install.
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5 Using the Printer
In this chapter, you will learn how to use the printer driver to change
printer settings and to perform basic printer tasks. You will also learn
about the special media you can use with the printer and how to print on
that media.
Printer features
You can use your new printer to perform the following functions:
l Enlarge or reduce documents. Use the HP ZoomSmart feature to
resize your documents.
l Tile pages. Enlarge and print a page in sections and on different
sheets of paper. Then use the sheets of paper like tiles to form a
large poster.
l Create handouts. Print a multiple-page document on a single
sheet of paper (up to 16 pages per sheet). Each page image is
reduced in size.
l Create a booklet. Print and collate a multiple-page document by
printing two pages on each side of the paper. For example, an
eight-page document is printed with pages 1 and 8 on the same
side of the paper and pages 2 and 7 on the other side of the paper.
Fold the printout in half to create a booklet.
l Print a mirror image. Use this feature to print the reflected image
of a page. When printing on transparencies, the printed side will be
face down on the projector. The other side can then be written on
and cleaned off without damaging the printed side.
l Perform duplexing. Print on both sides of the page with the auto-
duplex unit. You can also perform duplexing manually if you do not
have the auto-duplex unit installed. When you select manual
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duplexing from the printer driver, the LCD displays instructions on
how to insert paper into the printer. To learn more about duplexing,
see “Two-sided printing (duplexing).”
l Create a banner. Create a banner using software such as Corel®
Print House, Microsoft Publisher, or Broderbund Print Shop. For
best results, use HP Banner Paper.
l Create and use watermarks. Specify text to be placed in the
background of an existing document. For example, you might want
to have “draft” or “confidential” placed diagonally across the first
page or all pages of a document. (The Watermark feature is only
available for Windows-compatible computers.)
Printer settings
The printer driver stores the default print settings for most applications.
You need to change these settings when you print on media of different
sizes or types, or when you want to use an optional feature, like printing
to Tray 2 or printing on both sides of a sheet of paper.
You can change print settings for a single document from the software
application that the document was created in. To change the default
print settings for all documents, you must open the printer driver from
the Start menu.
To change print settings for the current document
1 From the File menu, click Print, and then click Properties. (The
actual steps can vary; this is the most common method.)
2 Make the changes, and then click OK.
The printer uses the current settings from the application you are using.
To change default print settings
1 From the Start menu, click Settings, and then click Printers to
open the Printers folder.
2 Right-click the icon for the printer, and then click Properties
(Windows 95, Windows 98, and Windows Me), or Printing
Preferences (Windows 2000), or Document Defaults (Windows
NT 4.0).
3 Click the Setup tab, and select the print settings you want.
The following information is for Windows only. For information about
how to change print settings for a Macintosh computer, see the
documentation that came with your Macintosh.
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4 Once you have made the necessary changes, click OK to activate
the change and close the Properties dialog box.
Printer driver help
The printer driver help can be activated from the Help button, the F1
key, or a question mark symbol in the upper-right corner in the printer
driver (depending on the Windows operating system used). These help
screens give detailed information about the driver.
Selecting print media
Before you use the printer, take some time to familiarize yourself with
the various media you can use.
The printer is designed to work well with most types of office paper and
with 25 percent cotton bond paper. It is best to test a variety of print
media types before buying large quantities. Find a media type that
works well and is easy to purchase.
The following table provides detailed information on the media you can
use with each paper path. For information on media types supported by
each paper path, see “Load paper.”
You can also change settings from the control panel. Settings in the
printer driver and software application override control panel settings.
Use HP media for optimum print quality. These print media types are
specifically designed to work well with the printer. For ordering
information and part numbers, see “HP Supplies and Accessories.”
Media Size Tray 1 Tray 2 Front
manual
feed
Rear
manual
feed
U.S. Letter
(8.5 by 11 in; 216 by 279
mm)
U.S. Legal (8.5 by 14 in; 216
by 356 mm)
Tabloid (11 by 17 in; 279 by
432)
A3 (11.7 by 16.5 in; 297 by
420 mm)
A3+ (13.0 by 19.0 in; 330 by
483 mm)
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A4 (8.3 by 11.7 in; 210 by
297 mm)
A5 (5.8 by 8.3 in; 148 x 210
mm)
B4 (10.12 by 14.33 in; 257
by 364 mm)
JIS B5
(7.17 by 10.12 in; 182 by 257
mm)
Envelope U.S. #10
(4.12 by 9.5 in; 105 by 241
mm)
Envelope DL
(8.66 by 4.33 in; 200 by 110
mm)
Envelope C6
(4.49 by 6.38 in; 114 by 162
mm)
Envelope Monarch
(3.87 by 7.5 in; 98 by 191
mm)
Envelope A2 (4.4 by 5.8 in;
111.1 x 146 mm)
Envelope Kaku #2 (9.4 by
13.1 in; 240 by 333 mm)
JIS Envelope 3 (4.7 by 9.3
in; 120 by 235 mm)
Index card
(4 by 6 in; 102 by 152 mm)
Index card
(5 by 8 in; 127 by 203 mm)
A6 card
(4.13 by 5.83 in; 105 by 148
mm)
J Hagaki card
(3.94 by 5.83 in; 100 by 148
mm)
Hagaki Ofuku (7.9 by 5.8 in;
200 by 148 mm)
Media Size Tray 1 Tray 2 Front
manual
feed
Rear
manual
feed
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Media handling
Selecting a tray
The printer only picks up media in the currently selected tray unless you
turn on Auto-Pick. If the currently selected tray runs out of print media
and Auto-Pick is not selected, you will receive a message that instructs
you to add more paper to that tray. If Auto-Pick is selected, the printer
will try to pick up media from the other tray.
To turn on Auto-Pick
1 From the Start menu, click Settings, and then click Printers to
open the Printers folder.
Tray or
bin
Size or type of
paper
Weight Capacity
Tray 1 Paper 16 to 36 lb
(60 to 135 gsm)
Up to 150 sheets or .58 in
(15 mm) thick
Transparencies Up to 80
Envelopes Up to 15 (or 15 mm
stacked)
Cards Up to 60 (or 15 mm
stacked)
Tray 2 Plain or oversized
paper
16 to 28 lb
(60 to 105 gsm)
Up to 250 or .98 in (25 mm)
thick
Front
manual
feed
Paper 16 to 36 lb
(60 to 135 gsm)
Up to 10 sheets
Transparencies Up to 10 sheets
Rear
manual
feed
Paper 16 to 72 lb
(60 to 270 gsm)
1 sheet
Transparencies 1 sheet
Cards 1 card
Special media 1
When you select Auto-Pick, the printer draws from the front manual
feed, Tray 1 or Tray 2. The printer will only draw from the rear manual
feed when you select this input path from the printer driver.
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2 Right-click the icon for the printer, and then click Properties
(Windows 95 and Windows 98), or Printing Preferences
(Windows 2000), or Document Defaults (Windows NT 4.0).
3 Click the Features tab, and then click Advanced Features.
4 In the Advanced Features dialog box, select the Auto-Pick from
Next Tray check box.
5 Click OK to close the dialog box, and then click OK to close the
printer driver.
For more information on setting print options, see “To change print
settings for the current document.”
Tips for selecting and using print media
For the best results, observe the following guidelines:
l Paper that is too thin, has a slick texture, or stretches easily can
feed improperly through the printer's paper path.
l Paper that is heavily textured or does not accept ink well can cause
poorly filled graphics or text.
l To ensure that paper feeds properly, load only one type of paper at
a time in the main tray.
l Do not use media that is damaged, curled, or wrinkled. Do not use
media with cutouts or perforations, or media that is heavily textured
or embossed. These types of media can cause jams and other
problems.
l Do not use multipart forms.
l In Tray 1 and Tray 2, load media print-side down with the right-hand
edge of the media aligned against the right-hand edge of the tray.
l For the rear manual feed, load media print-side up with the bottom
of the paper facing the printer.
l Do not load more than 150 sheets of media into Tray 1.
l If Tray 2 is installed, do not load more than 250 sheets of plain
paper into it.
Minimum margins
The document margins must match (or exceed) these minimum margin
settings in portrait orientation:
Letter, legal, Tabloid, Executive, A3, B4, media of user-defined size
l Left: .25 in (6.4 mm)
l Right: .25 in (6.4 mm)
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l Top: .12 in (3.0 mm)
l Bottom: .46 in (11.8 mm)
A4, A5, B5, envelopes, cards, other media sizes
l Left: .13 in (3.4 mm)
l Right: .13 in (3.4 mm)
l Top: .12 in (3.0 mm)
l Bottom: .46 in (11.8 mm)
Performing printer tasks
In this section, you can find information about how to send documents
to print, how to print on special media, and how to print on media of
user-defined size.
Cancelling a print job
You can cancel a print job in two ways:
l Press the CANCEL button on the printer.
l From a computer running a Windows operating system, double-
click the printer icon that appears in the lower right-hand corner of
the monitor. Select the document you want to cancel. From the
Document menu, click Cancel.
l From a Macintosh computer, double-click the desktop printer icon,
select the print job, and then click Trash.
Two-sided printing (duplexing)
You can print on both sides of a sheet of paper automatically when the
auto-duplex unit is installed on the printer. This is called auto-duplexing.
To print on both sides of a page, you must specify duplex options in
your software application or in the printer driver.
If you do not have the auto-duplex unit installed, you can still print on
both sides of a sheet of paper by manually turning a sheet of paper over
and feeding it into the printer again.
When you are using the auto-duplex unit, the minimum top margin must
match or exceed .46 in or 11.8 mm.
Pressing the CANCEL button clears the job currently being processed
by the printer. It does not affect jobs waiting to be processed.
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To perform auto-duplexing
1 Load the appropriate paper in Tray 1, Tray 2, or the front manual
feed.
2 From the Start menu, click Settings, and then click Printers to
open the Printers folder.
3 Right-click the icon for the printer, and then click Properties
(Windows 95 and Windows 98), or Printing Preferences
(Windows 2000), or Document Defaults (Windows NT 4.0).
4 Click the Features tab, and then click Advanced Features.
5 Under Document Options, click Two-Sided Printing (Duplex). If
the print margins need to be adjusted, the Two-Sided Printing
Margin dialog box appears. Make a selection, and then click OK.
6 Make sure that the Automatic check box is selected.
7 Click Book or Tablet to select the page orientation.
8 Click OK to close the dialog box.
9 Click OK to print.
When printing is complete on one side of the paper, the printer holds
the paper and pauses while the ink dries. Once the ink is dry, the paper
is pulled back into the printer and the second side of the paper is
printed. When printing is complete, the paper is dropped on to the
output tray.
For more information on setting print options, see “To change print
settings for the current document.”
To perform manual duplexing
1 Load the appropriate paper in Tray 1, Tray 2, or the front manual
feed. Be sure to load the paper with the front side facing down.
2 From the Start menu, click Settings, and then click Printers to
open the Printers folder.
3 Right-click the icon for the printer, and then click Properties
(Windows 95 and Windows 98), or Printing Preferences
(Windows 2000), or Document Defaults (Windows NT 4.0).
4 Click the Features tab, and then click Advanced Features.
5 Under Document Options, click Two-sided printing (Duplex). If
the print margins need to be adjusted, the Two-Sided Printing
Margin dialog box appears. Make a selection, and then click OK.
6 Click Book or Tablet to select the page orientation. Make sure
Automatic is not selected.
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7 Change any other print settings, if necessary, and then click OK to
close the dialog box.
8 Click OK to print.
9 After the first side of the page(s) is printed, turn the paper over and
reload it into the printer. Refer to the directions on the LCD for
guidance about how to reload the paper in the printer.
For more information on setting print options, see “To change print
settings for the current document.”
Tips for two-sided printing
For best results when using the auto-duplex unit, note the following
guidelines:
l The auto-duplex unit supports the following paper sizes: 13 by 19
in, 11 by 17 in, Legal, Letter, Executive, A3+, A3, A4, and B5 (JIS).
It does not support banners, index cards, envelopes, or custom
sizes smaller than B5 (JIS) or larger than 13 by 19 in/A3+.
l You can increase the ink dry time by selecting Advanced Features
from the Features tab of the printer driver. Increasing the drying
time might prevent ink smudges in two-sided printing.
l Do not print on paper heavier than 28 lbs (105 gsm), or on both
sides of labels or transparencies. Jams might occur when using
these types of media for two-sided printing, and damage to the
printer might occur when printing on both sides of labels.
Infrared printing
If you use devices equipped with infrared technology, you can establish
a wireless connection with the printer to initiate a print job.
To print from a handheld device or laptop
1 Locate the infrared (IR) lens on the device or laptop.
2 Align the device IR lens with the printer IR lens.
3 Position your device or laptop so that it is no more than three feet
(one meter) from the printer and within a 30-degree total angle from
the printer IR lens.
4 Follow the instructions supplied with your handheld device to send
the job to print.
Make sure there are no obstacles between the device and printer.
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The device projects a solid infrared beam to the printer during the
information transfer process. When the information transfer is complete,
the beam turns off.
Printing on special media
This section provides information on how to print on media such as
envelopes, postcards, and transparencies.
Printing envelopes and cards
You can print envelopes and cards from Tray 1. Cards must be at least
4 by 6 in (101.6 by 152.4 mm) in size. When you are printing on thicker
media, use the rear manual feed.
To print envelopes or cards from Tray 1
1 Open the printer driver.
2 On the Setup tab, select the paper type you are using. For
example, if you are printing on HP glossy Greeting Card Paper,
select this from the menu.
3 Select the envelope or card size from the Paper Size menu.
4 Lift the output tray and remove all of the paper from Tray 1.
5 Insert the stack of cards or envelopes into the tray.
6 Slide the paper width and length guides in until they stop at the
edges of the envelopes or cards.
7 Lower the output tray, and then send your job to print.
Tips for printing envelopes
Observe the following guidelines to avoid jams and wrinkled or torn
output:
l Avoid envelopes that have a very slick finish, self-stick adhesives,
clasps, or windows. Also avoid envelopes with thick, irregular, or
curled edges, or areas that are wrinkled, torn, or otherwise
damaged.
l Use a sturdy envelope of approximately 16 to 27 lb (60 to 101 gsm)
weight. Use tightly constructed envelopes, and make sure the folds
are sharply creased.
Be sure to load envelopes into Tray 1 with the flaps facing up and to the
right.
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Printing on transparencies
For best results, use HP Premium Transparency Film, which is
specifically designed to work with the printer, or other transparency film
that is designed for inkjet printers.
To print on transparencies
1 Remove all media from Tray 1.
2 Insert the transparencies with the rough side down and the
adhesive strip pointing forward into Tray 1.
3 Slide the width and length guides until they stop at the edge of the
transparencies, and then slide the tray back into its closed and
locked position.
4 From the File menu, click Print, and then click Properties (the
actual steps can vary; this is the most common method).
5 Under Print Quality, click Best.
6 Under Paper Type, select Transparency Films.
7 Under Paper Size, select the appropriate size for the transparency
you are printing.
8 Change any other print settings, if necessary, and then click OK.
9 Click OK again to print the transparencies.
Printing on media of user-defined size
You can print media of user-defined size from the front manual feed,
Tray 1, or Tray 2. When you want to print on media of user-defined size,
you need to adjust the length and width guides in the tray, and, if
necessary, extend the tray size to accommodate larger media.
For information about extending the tray size, see “To load Tray 1 or
Tray 2.”
For information about the media sizes that the printer will
accommodate, see “Selecting print media.”
Use Best mode to print transparencies. Because this mode provides a
longer drying time, it ensures that the ink dries completely before the
next page is delivered to the output tray.
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To print on media of user-defined size
1 Lift the output tray and remove existing media from Tray 1 or
Tray 2.
2 Insert the media into the tray you want to print from.
3 Slide the width and length guides until they stop at the edges of the
media.
4 Lower the output tray.
5 From the File menu, click Print, and then click Properties (the
actual steps can vary; this is the most common method).
6 Select the media type from the Paper Type menu.
7 Select User Defined Paper Size from the Paper Size menu.
8 Enter the dimensions of the paper in the User Defined Paper Size
dialog box, and then click OK.
9 If you want to print from Tray 2, select it from the Paper Tray menu.
10 Change any other print settings, if necessary, and then click OK.
11 Click OK again to send your job to print.
Using the rear manual feed
The rear access panel of the printer provides a path for printing on
media up to .02 in (.4 mm) thick, or 72 lb (270 gsm) in weight, such as
card stock and thick photo paper. You can also use the rear manual
feed when you want to ensure that the media you are printing on travels
straight through the printer and does not become wrinkled or torn.
You can print only one sheet at a time when you use the rear manual
feed. The media must be between 4 by 6 in (102 by 152 mm) and 13 by
19 in (330.2 by 482.6 mm) in size.
If the application you are using supports media of user-defined size, set
the size in the application before creating and printing the document. If
the application does not support media of user-defined size, set the size
in the driver, create the document, and then print it. You might need to
reformat existing documents in order to print correctly on the media of
user-defined size.
The rear manual feed is not available if you have the auto-duplex unit
installed. To restore the rear manual feed, you must replace the auto-
duplex unit with the rear access panel.
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To print using the rear manual feed
1 From the printer driver, select Options.
2 In the Printer Properties dialog box, under Paper Tray, select
Rear Manual Feed.
3 Under Paper Size select the media size you are using.
4 Click OK to close the Printer Properties dialog box, and then OK
to send your job to print.
5 Insert a single sheet of media vertically (portrait orientation) along
the left side of the rear manual feed. The media should be print side
up with the bottom of the page facing into the printer. If you want to
print horizontally (landscape orientation), make that selection
through your software.
6 Push the media into the printer until it reaches the maximum depth.
When the printer sensors detect the media, the printer will pull the
media slightly farther into the printer.
If for some reason you wish to remove the media after you have
inserted it into the rear manual feed, press the CANCEL button. The
printer will eject the media and cancel your print job. You need to
resend your print job to continue printing.
Be sure to change the paper tray selection back to Tray 1 when you
have finished using the rear manual feed.
Make sure that the media is aligned properly and not slanted.
You can insert media into the rear manual feed before you send a job to
print. If you decide to remove the media after you have inserted it into
the rear manual feed, press the CANCEL button before you send your
job to print.
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6 Using the Toolbox
The Toolbox provides status and maintenance information about your
printer. It also gives you step-by-step guidance for basic printing tasks
and provides help solving printer problems.
After installing your printer, you can open the Toolbox by clicking the
Toolbox icon on your desktop.
Printer Status tab
The Printer Status tab displays the printhead and ink cartridge status.
Your computer must establish bi-directional communication in order to
display the status. The drop-down list displays the currently selected
printer. The status window displays the printer status.
The Ink Level Information window displays part number and status
information about the installed cartridges, including the amount of ink
available in the cartridges.
To select the Toolbox messages that appear and to enable or disable
bi-directional communication, click Preferences from the Printer
Status tab.
Information tab
The Information tab lets you register the printer, check for a new
printer driver, display printer hardware and printhead health information,
and create your own printer usage information Web page. It also gives
you access to help information about using the printer, troubleshooting,
and contacting HP.
Printer Information is only available for network printers.
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Printer Services tab
The Printer Services tab provides utilities that help you maintain and
test your printer. You can clean and align your printheads, and calibrate
the color on your printouts. You can print a test or diagnostic page, and
test your printer communication. You can also specify the language in
which the printer messages will appear on the LCD.
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7 Maintaining the printer
This chapter explains basic printer maintenance, including cleaning the
printer, and maintaining the printheads and ink cartridges. You can find
information about the state of the printer, the printheads, and the ink
cartridges from the Toolbox if you have it installed. You can also
perform many maintenance functions from the Toolbox.
Cleaning the printer
The printer does not require scheduled maintenance. You should
attempt, however, to keep the printer free of dust and debris. This
cleaning keeps the printer in peak condition and might also make the
diagnosis of problems easier.
When you clean the printer, follow these guidelines:
l Clean the outside of the printer with a soft cloth moistened with mild
detergent and water.
l Clean the inside of the printer with a dry, lint-free cloth.
l Be careful not to touch the rollers. Skin oils on the rollers can cause
print quality problems.
To clean the inside of the printer
1 Turn the printer off and unplug the power cord.
2 Open the top cover.
3 Wipe any dust or dirt off the paper feed guides (shaded areas) with
a dry, lint-free cloth.
4 Close the top cover, plug the power cord in, and turn on the printer.
Remember to turn off the printer and unplug the power cord before
cleaning the printer.
Clean the printer only with water or water mixed with a mild detergent.
Using other cleaners or alcohol can damage the printer.
Avoid reaching too far into the printer.
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Maintaining the printheads
The printheads require very little maintenance. You can print up to
16,000 black and white pages and 24,000 color pages before you need
to replace a printhead. When a printhead needs to be replaced, the
LCD displays an alert message.
Cleaning the printheads
If the printed characters are incomplete, or if dots or lines are missing
from the printouts, you might need to clean the printheads. This is a
symptom of clogged ink nozzles, which are a result of prolonged
exposure to air.
If you have the Toolbox installed, you can clean the printheads from the
Toolbox. Open the Toolbox, click the Printer Services tab, and then
click Clean Printheads. If you do not have the Toolbox installed, or if
you use an Apple computer with a Macintosh operating system, follow
the procedure below for cleaning the printheads from the LCD panel.
There are three cleaning levels available. Level 1 cleaning is the
quickest and uses the least amount of ink. You should run the level 2
cleaning only if the level 1 cleaning was insufficient. The level 3
cleaning is the most thorough and consumes the most ink and time.
After each cleaning, the printer prints a test page so that you can check
the print quality.
To perform a level 1 printhead cleaning
1 Press and hold down the POWER button.
2 While holding down the POWER button, press the CANCEL button
twice.
3 Release the POWER button. The printer begins the printhead
cleaning process.
To perform a level 2 printhead cleaning
1 Press and hold down the POWER button.
2 While holding down the POWER button, press the CANCEL button
twice and then press the RESUME button once.
HP is not responsible for damage to the printer that results from
modifying the printheads.
Do not clean the printheads unless necessary; cleaning the printheads
wastes ink and shortens the life of the printheads.
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3 Release the POWER button. The printer begins the printhead
cleaning process.
To perform a level 3 printhead cleaning
1 Press and hold down the POWER button.
2 While holding down the POWER button, press the CANCEL button
twice and then press the RESUME button twice.
3 Release the POWER button. The printer begins the printhead
cleaning process.
Aligning the printheads
Whenever you replace a printhead, the printer automatically aligns the
printheads for the best possible quality. However, if the appearance of
the printouts indicates that the printheads are misaligned, you can align
them through the Toolbox.
To align the printheads
1 Open the Toolbox, and then click the Printer Services tab.
2 Click Align Printhead, and then click Align from the Align
Printheads dialog box.
3 Click OK to close the Align Printheads dialog box when the
alignment procedure is complete.
Replacing the printheads
When a printhead has to be replaced, the LCD displays a warning
message. You only need to replace the printheads indicated on the
LCD.
To replace a printhead
1 With the printer on, lift the printhead cover.
2 Open the printhead access latch by lifting the latch from the rear.
Pull the latch forward and down to release the hook from the
carriage lock.
3 Lift up the handle of the printhead and use it to pull the printhead
straight up and out of its slot.
4 Install the new printhead in the color-coded slot that matches the
color of the printhead.
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5 Press firmly on the printhead to ensure proper contact after
installation.
6 Close the printhead access latch firmly, ensuring the hook catches
the carriage lock, and then close the printhead cover. You will need
to use some force to close the printhead access latch.
7 Wait while the printer initializes the printheads. After initialization,
an alignment page will print.
Maintaining the ink cartridges
The ink cartridges should not require maintenance except for replacing
them when the ink runs out. You should be able to print up to 1750
pages in black or in color before you need to replace a cartridge.
You can check the status of the ink cartridges from the Toolbox. The
LCD also displays a message when an ink cartridge is running out and
needs to be replaced. You do not have to replace all four ink cartridges
when one runs out. Only replace the ink cartridge for the color that is
running out.
To replace an ink cartridge
1 With the printer on, lift the ink cartridge cover.
2 Remove the ink cartridge that requires replacement by grasping it
between your thumb and forefinger and pulling it firmly toward you.
3 Insert the new ink cartridge into its own color-coded slot.
4 Press firmly on the new cartridge to ensure proper contact after
installation.
5 Close the ink cartridge cover.
The ink in the ink cartridges has been carefully formulated to ensure
superior print quality and compatibility with your printer. HP is not
responsible for damage to the printer that results from modifying or
refilling the ink cartridges.
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8 Troubleshooting
This chapter provides information about how to troubleshoot common
printer problems, such as paper jams and poor quality printing.
If the information in this chapter does not help you troubleshoot the
printer problem, try to print a diagnostic page, and then contact HP
Customer Support.
For information about contacting HP Customer Support, see
“Contacting customer support.”
Checking the basics
If your printer does not work properly, first confirm the following:
l The POWER (green) light is on and not blinking. If the RESUME
(amber) light is blinking, check the LCD for a message.
l No error messages appear on the computer screen or on the LCD.
l The power cord is securely connected to the printer and plugged
into a live electrical outlet.
l The USB or parallel cable between the printer and the computer or
the HP Jetdirect print server is connected securely and functioning
properly.
l You can print a Demo page. To print a demo page, open the
Toolbox, and from the Printer Services tab, click Print a Demo
Page.
l You do not have too many programs open when trying to perform a
task. Close programs that are not in use, or restart the computer
before attempting the task again.
Resolving printer problems
The following sections provide solutions to common printer problems.
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Unexpected printer shutdown
Check the power
l Make sure the power cord is connected firmly to the printer and to a
working outlet, and that the printer is turned on. The POWER light on
the LCD panel of the printer should be green. Try turning the printer
off, and then on again.
Check the printer vents
l The printer vents are located on the left side of the printer. If the
printer vents are covered and the printer overheats, it automatically
turns off. Make sure the vents are not covered and the printer is in a
cool, dry location.
Printer is not responding (nothing prints)
Check the power
l Press and hold the POWER button on the printer for a few seconds.
After a brief printer startup, you should see a steady green light
next to the button.
If your printer does not turn on, make sure that the printer cable is
firmly connected from the printer to your computer and that the
power cable is connected from your printer to a working outlet. If
you still cannot turn the printer on, you might have a faulty power
cable or LCD panel. Unplug the printer and call HP Customer
Support.
For information about contacting HP, see “Contacting customer
support.”
Check the printer setup
l Check to make sure the ink cartridges, printheads, and media are
loaded correctly and that all the printer covers are closed. Make
sure all the tape has been removed from the printheads. Finally,
make sure media is loaded correctly in the tray and that the media
is not jammed in the printer.
l Check to make sure your printer is selected as the current or
default printer and that Pause Printing is not selected. The default
printer is the one that is used if you choose the Print command
If you tried to print when the printer was off, an alert message should
have appeared on your computer screen. If the printer was off and you
did not see a message when you tried to print, the printer setup might
be incorrect. To correct this, reinstall the software that came with your
printer.
EulerUG.book Page 2 Monday, July 16, 2001 5:34 PM

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