HP 4120 IP Phone manual

View a manual of the HP 4120 IP Phone below. All manuals on ManualsCat.com can be viewed completely free of charge. By using the 'Select a language' button, you can choose the language of the manual you want to view.

  • Brand: HP
  • Product: Dect / voip phone
  • Model/name: 4120 IP Phone
  • Filetype: PDF
  • Available languages: English

Table of Contents

Page: 1
Hewlett-Packard Company
8000 Foothills Boulevard
Roseville, California 95747
http://www.hp.com/networking
© Copyright 2012 Hewlett-Packard Development
Company, L.P. The information contained herein
is subject to change without notice. All Rights
Reserved.
This document contains proprietary
information, which is protected by
copyright. No part of this document may be
photocopied, reproduced, or translated into
another language without the prior written
consent of Hewlett-Packard.
Publication Number
5998-2739
April 2012
Applicable Products
HP 4120 IP Phone (J9766A)
Disclaimer
HEWLETT-PACKARD COMPANY
MAKES NO WARRANTY OF ANY KIND
WITH REGARD TO THIS MATERIAL,
INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. Hewlett-Packard
shall not be liable for errors contained
herein or for incidental or consequential
damages in connection with the furnishing,
performance, or use of this material.
The only warranties for HP products
and services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Hewlett-Packard assumes no responsibility
for the use or reliability of its software on
equipment that is not furnished by Hewlett-
Packard.
Warranty	
The Hewlett-Packard Limited Warranty
Statement for this product and the HP
Software License Terms which apply to any
software accompanying this product are
available on the HP networking web site at
http://www.hp.com/networking.
The customer warranty support and
services information are available on the HP
networking web site at
http://www.hp.com/networking/support.
Additionally, your HP authorized network
reseller can provide you with assistance,
both with services that they offer and with
services offered by HP.
Page: 2
HP 4120 IP Phone User Guide
Contents
Contents
Make a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Call from the Contacts screen on your phone.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Call by searching for a contact using the keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Call from Lync 2010 on your computer.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
View Contact Card.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Receive a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Use Call Controls.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Mute everyone except yourself. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Change Your Status.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
View Call Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Check Your Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Change Your Voice Mail Greeting.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Manage Multiple Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Place a call on hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Answer a second call.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Switch between calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Make a new call, and put the active call on hold.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
End a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Escalate a Call to a Conference Call.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Transfer a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Transfer a call to someone else. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Consult someone before transferring a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Transfer a call to a parking lot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Transfer a call to a mobile phone.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Join a Meeting from the Calendar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Join a meeting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Access Phone Settings and Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Access the Settings menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Access all Help topics about the software on the phone.. . . . . . . . . . . . . . . . . . . . . . . . . . 20
Access Help for a specific screen.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Page: 3
HP 4120 Phone User Guide

	
4
Welcome to the new world of Microsoft® Lync™ 2010 Phone Edition communications
software. With Lync 2010 Phone Edition, you have voice communication capabilities that
are not available with your traditional desk phone. You can view call logs, join meetings,
and make Voice over Internet Protocol (VoIP) calls. In short, you can do everything that
you can do today with your regular phone and more.
The HP 4120 desk phone is designed to be used by information workers. For more
information on the specifications for the HP 4120 desk phone, see the HP website, at
http://www.hp.com/networking.
Page: 4
ENGLISH
	
5
HP 4120 IP Phone User Guide
Make a Call
Make a Call
You can make calls by picking up the handset and dialing, or you can use one of the
following methods:
Note	 If the phone is locked, unlock it by selecting the Lock icon, and then selecting Unlock.
Call from the Contacts screen on your phone
1.	 From your phone’s home screen, select the Contacts icon, and then select the
contact group the user is in.
2.	 From the Contacts screen, use the up and down arrow keys on the keypad to
select the contact, and then press Call.
Page: 5
HP 4120 Phone User Guide
Make a Call
	
6
Call by searching for a contact using the keypad
1.	 Press the numbers on the phone keypad that correspond to the contact’s
name or phone extension. For example, to find “Tony Smith,” begin pressing
8669*76484, where “*” is the space between the first and last name.
2.	 When you find the contact you want to call, press Call.
Call from Lync 2010 on your computer
Important: The USB cable connecting the phone to your computer must be plugged in.
1.	 Open Microsoft®
Lync™ 2010.
2.	 In the Lync main window, on your Contacts list, point to the person you want
to call.
3.	 Press the Call button.
Page: 6
ENGLISH
	
7
HP 4120 IP Phone User Guide
View Contact Card
View Contact Card
A contact card provides details about a contact’s availability and presence. Depending
on the access level that a contact grants you, you can see the contact’s phone numbers,
schedule information, the phone number of the most recent call, and a personal note if
the contact has created one.
1.	 From your phone’s home screen, select the Contacts icon.
2.	 From the Contact Groups screen, select the group your contact is in. Then
select a contact name and press Open.
Page: 7
HP 4120 Phone User Guide
Receive a Call
	
8
3.	 When you finish viewing the contact card, press Close.
Receive a Call
In addition to answering a received call, you can also redirect it to your voice mail. From
the Incoming call screen, do one of the following:
•	 To answer a call, either press Answer or pick up the handset.
•	 To send the caller directly to your voice mail, press To Voice Mail.
Page: 8
ENGLISH
	
9
HP 4120 IP Phone User Guide
Use Call Controls
Use Call Controls
Use the buttons on the phone to enable and disable the speakerphone, adjust the
loudspeaker or headset volume, or mute the microphone or speaker.
Note	 If you adjust the loudspeaker volume during an audio session, the volume
setting is retained for all subsequent calls.
Mute everyone except yourself
When you are in a conference call, from the In Call screen, press Menu, and then select
Mute Audience.
Change Your Status
Your presence status is determined by your calendar and activity. For example, when
you’re in a scheduled meeting or on a call, your status shows as Busy. If you don’t use
your computer for a certain period of time (as determined by the Status options in Lync),
your status changes to Away.
You can also change your status manually. This might be handy if, for example, you and
a colleague start an impromptu meeting in your office or you have a deadline and don’t
want to be disturbed.
Page: 9
HP 4120 Phone User Guide
View Call Logs
	
10
Your status is displayed both in Lync (on your computer) and in Lync Phone Edition (on
your phone), and you can change your status from either place. To change it from your
phone, do the following:
1. From your phone’s Home screen, select Menu, then select My Status.
2. On the My Status screen, select one of the following:
Note	 The checkmark indicates your current status.
•	 If you don’t want to have any interruptions, select Do Not Disturb.
•	 If you want others to feel free to contact you, select Available.
•	 If you want to let others know you’re in a meeting, on a call, or otherwise
engaged, select Busy.
•	 If you’re stepping away for just a few moments, select Be Right Back.
•	 If you want it to look like you’re unavailable, select Appear Away.
•	 If you want Lync to reset your status based on your calendar and activity,
select Reset Status.
View Call Logs
The Call Logs screen displays a history of incoming, outgoing, and missed calls on your
phone.
1.	 From your phone’s home screen, select the Call Logs icon.
Page: 10
ENGLISH
	
11
HP 4120 IP Phone User Guide
Check Your Voice Mail
2.	 From the All Calls screen, press Menu to sort the calls.
Check Your Voice Mail
If your organization has enabled voice mail, you can access your voice mail to check
messages or to change your voice mail greeting.
Note	 The voice mail indicator (the number to the bottom right of the Voice Mail
icon) displays the number of unheard voice mail messages.
Page: 11
HP 4120 Phone User Guide
Change Your Voice Mail Greeting
	
12
1.	 Select the Voice Mail icon from your phone’s home screen.
The Voice Mail screen displays the sender’s phone number (if available)
and the time of the call. For contacts listed in your personal contacts
or corporate directory, the name and contact card of the sender is also
displayed. Anonymous callers are listed as “Anonymous Caller.”
2.	 Use the up and down arrow keys on the keypad to select a message, and then
press Play.
Change Your Voice Mail Greeting
To change your voice mail greeting:
1.	 Select the Voice Mail icon from your phone’s home screen.
2.	 Press Call Voice Mail.
Note: If you have messages waiting in your voice mailbox, you must press Menu to
get the Call Voice Mail option.
3.	 When prompted, say “Personal Options.”
4.	 Press 2 and follow the prompts.
Page: 12
ENGLISH
	
13
HP 4120 IP Phone User Guide
Manage Multiple Calls
Manage Multiple Calls
When you are in a call, you will see several call controls that you can use to manage
multiple calls.
Place a call on hold
•	 From the In Call screen, press Hold.
Answer a second call
•	 When you are in an active call, from the Incoming call screen, press Answer.
Your active call is placed on hold, and your second call is answered.
Page: 13
HP 4120 Phone User Guide
Manage Multiple Calls
	
14
Switch between calls
When you have an active call and one or more calls on hold (or if you just have several
calls on hold), you will see them listed on the screen. To navigate through the calls:
1.	 Use the up and down arrow keys to make your selection.
2.	 Press Resume.
If you do not see the list of calls on your screen, you may have pressed the Home key on
the keypad and are no longer in the In Call screen. In this case:
1.	 Select the Active Call icon.
2.	 From the In Call screen, use the up and down arrow keys to make your
selection.
3.	 Press Resume.
Make a new call, and put the active call on hold
1.	 From the In Call screen, press Menu, and then select New Call. Your active call
is put on hold.
Page: 14
ENGLISH
	
15
HP 4120 IP Phone User Guide
Escalate a Call to a Conference Call
2.	 Enter a phone number or select a contact, and then press Call.
End a call
•	 From the In Call screen, press End.
Escalate a Call to a Conference Call
You can start a conference call during a phone call and add more participants.
1.	 From the In Call screen, press Menu, and then select Add Others.
2.	 To add a participant, enter a phone number or select a contact, and then
press Add. To add more participants repeat this step.
Page: 15
HP 4120 Phone User Guide
Transfer a Call
	
16
Transfer a Call
You can transfer calls directly to someone else, to a “parking lot,” or to your mobile
phone. If you are not sure where to transfer a call, you can also consult someone before
transferring a call.
Transfer a call to someone else
1.	 From the In Call screen, press Menu, and then select Transfer Directly To.
2.	 Enter a phone number or select a contact, and then press Call.
Consult someone before transferring a call
1.	 From the In Call screen, press Menu, and then select Consult then Transfer To.
2.	 Enter a number or select a contact, then press Consult.
3.	 Once the contact accepts, press Transfer.
Page: 16
ENGLISH
	
17
HP 4120 IP Phone User Guide
Transfer a Call
Transfer a call to a parking lot
Note	 If your system is set up for it, you can park a call. This places the call on hold
so that another party can retrieve it.
1.	 From the In Call screen, press Menu, and then select Transfer to Parking Lot. The
call is placed on hold.
A notification appears, displaying a number to call in order to retrieve the
call.
2.	 Contact the team that you want to answer the call, and give them the number
from the notification.
Page: 17
HP 4120 Phone User Guide
Join a Meeting from the Calendar
	
18
Transfer a call to a mobile phone
From the In Call screen, press Menu, and then select Transfer to Mobile Phone.
Join a Meeting from the Calendar
Your calendar displays Microsoft® Outlook® appointments for the current day. You can
join a meeting from your Outlook Calendar by using your phone.
Note	 You can join only Lync 2010 online meetings that have been created by using
the Online Meeting Add-In for Microsoft® Lync™ 2010.
Join a meeting
1.	 From your phone’s home screen, select the Calendar icon.
Page: 18
ENGLISH
	
19
HP 4120 IP Phone User Guide
Access Phone Settings and Help
2.	 From the Today’s Calendar screen, choose the meeting that you want to join,
and then press Join.
Access Phone Settings and Help
You can access Help and configure the following settings on your phone:
•	 Volume
•	 Brightness
•	 Logging
•	 Desk Phone Location
•	 Make Test Call
•	 Ring Tones
•	 Phone-Unlock PIN
•	 Time Zone
•	 Date Format
•	 Time Format
•	 Language
•	 High Contrast
•	 Text Telephony (TTY)
•	 Malicious Call Trace
Note	 Some settings are configurable only by the support team and might not be
available on your phone.
Page: 19
HP 4120 Phone User Guide
Access Phone Settings and Help
	
20
Access the Settings menu
From your phone’s home screen, press Menu, and then select Settings.
Access all Help topics about the software on the phone
From your phone’s home screen, press Menu, and then select Help.
Access Help for a specific screen
From the screen you are in, press Menu, and then select Help.
Page: 20
ENGLISH
	
21
HP 4120 IP Phone User Guide
Access Phone Settings and Help
Page: 21
April 2012
Manual Part Number
5998-2739
Technology for better business outcomes
To learn more, visit www.hp.com/networking
© Copyright 2012 Hewlett-Packard Development Company, L.P. The
information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in
the express warranty statements accompanying such products and
services. Nothing herein should be construed as constituting an
additional warranty. HP will not be liable for technical or editorial
errors or omissions contained herein.

Question & answers

There are no questions about the HP 4120 IP Phone yet.

Ask a question about the HP 4120 IP Phone

Have a question about the HP 4120 IP Phone but cannot find the answer in the user manual? Perhaps the users of ManualsCat.com can help you answer your question. By filling in the form below, your question will appear below the manual of the HP 4120 IP Phone. Please make sure that you describe your difficulty with the HP 4120 IP Phone as precisely as you can. The more precies your question is, the higher the chances of quickly receiving an answer from another user. You will automatically be sent an e-mail to inform you when someone has reacted to your question.