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OPERATING MANUAL ASSEMBLY Charging Fully charged Not charging - check battery Not charging - too cold/too hot 2 1 click click REGISTER YOUR DYSON 2 YEAR GUARANTEE TODAY WASH FILTER Wash your filter with cold water regularly or as required. DC35 MULTI FLOOR
Note your serial number for future reference Your Dyson vacuum cleaner will be covered for parts and labour for 2 years from the date of purchase, as detailed in the terms of the Dyson guarantee on page 9 of this Dyson Operating Manual. If you have a query about your Dyson vacuum cleaner, call the Dyson Customer Care Helpline with your serial number and details of where and when you bought the Dyson vacuum cleaner. Your serial number can be found on the main body of the Dyson vacuum cleaner behind the filter. Most queries can be solved over the phone by one of our Dyson Customer Care Helpline staff (details below). Visit our website to register your Dyson full parts and labour guarantee online (Australia and New Zealand only). AU: www.dyson.com.au/register NZ: www.dyson.co.nz/register 3 EASY WAYS TO REGISTER YOUR DYSON 2 YEAR GUARANTEE This illustration is for example purposes only. REGISTER BY MAIL Complete and return the form to Dyson in the envelope supplied. REGISTER BY PHONE Call our dedicated Helpline. REGISTER ONLINE Visit our website to register your Dyson full parts and labour guarantee online (Australia and New Zealand only). AU: www.dyson.com.au/register NZ: www.dyson.co.nz/register AU 1800 239 766 NZ 0800 397 667 SG 7000 435 7546 ID 021 707 39766 2
IMPORTANT SAFETY INSTRUCTIONS BEFORE CHARGING THE BATTERY OR USING THIS APPLIANCE READ ALL INSTRUCTIONS AND CAUTIONARY MARKINGS IN THIS MANUAL, ON THE CHARGER, ON THE BATTERY AND ON THE DYSON VACUUM CLEANER. When using an electrical appliance, basic precautions should always be followed, including the following: WARNING TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR INJURY: 1. This Dyson vacuum cleaner and charger are not intended for use by young children or infirm persons with reduced physical, sensory or reasoning capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction by a responsible person concerning use of the Dyson vacuum cleaner or charger to ensure that they can charge and use the Dyson vacuum cleaner safely. 2. Do not allow to be used as a toy. Close attention is necessary when used by or near children. Children should be supervised to ensure that they do not play with the Dyson vacuum cleaner or charger. 3. Do not install, charge or use the Dyson vacuum cleaner outdoors, in a bathroom or within 3.1m of a pool. Do not use the Dyson vacuum cleaner or charger on wet surfaces and do not expose to moisture, rain or snow. Do not use to pick up water. 4. Do not use or charge with damaged cable. If the Dyson vacuum cleaner or charger is not working as it should, has received a sharp blow, has been dropped, damaged, left outdoors, or dropped into water, do not use and contact the Dyson Customer Care Helpline. 5. Do not unplug the charger by pulling on the cable. To unplug, grasp the charger, not the cable. 6. Unplug the charger from socket when not in use for extended periods. Make sure the charger cable is located so that it will not be stepped on, tripped over, or otherwise subjected to damage or stress. 7. Do not stretch the charger cable or place the cable under strain. Keep the cable away from heated surfaces. 8. Do not handle the charger, including the charger terminals or Dyson vacuum cleaner with wet hands. 9. Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow. 10. Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts, such as the brush bar. 11. Use extra care when cleaning on stairs. 12. Do not use to pick up flammable or combustible liquids, such as petrol, or use in areas where they may be present. 13. Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes. 14. Do not use without the clear bin and filter in place. 15. Use only as described in this Dyson Operating Manual. Use only Dyson recommended accessories and replacement parts. Do not carry out any maintenance other than that shown in this Dyson Operating Manual, or advised by the Dyson Customer Care Helpline. 16. Contact the Dyson Customer Care Helpline when service or repair is required. Do not disassemble the Dyson vacuum cleaner as incorrect reassembly may result in an electric shock or fire. 17. Use only Dyson chargers for charging this Dyson vacuum cleaner. Use only Dyson batteries, other types of batteries may burst causing injury to persons and damage. 18. Unplug the charger from socket before cleaning or maintenance. 19. The use of an extension cable is not recommended. 20. Do not incinerate this Dyson vacuum cleaner even if it is severely damaged. The battery may explode in a fire. 21. Do not press the battery release button during normal operation. 22. Always turn off the Dyson vacuum cleaner before connecting or disconnecting the motorised brush bar. SAVE THESE INSTRUCTIONS THIS DYSON VACUUM CLEANER IS INTENDED FOR HOUSEHOLD USE ONLY. Do not use near naked flame. Do not store near heat source. Do not pick up water or liquids. Do not pick up burning objects. 3
HIGH CONSTANT SUCTION = MAX POWER = = MAX MAX click 4 Clearing brush bar obstructions Power Using tools and accessories
Too cold/too hot - do not use Filter missing/filter fitted incorrectly Charging Fully charged Not charging - check battery Not charging - too cold/too hot click click click 5 Charging Storage and charging in the dock Emptying the clear bin
6 WASH FILTER click click IMPORTANT! Looking for blockages
7 12 ! Wash your filter with cold water regularly or as required. Register for a filter wash reminder by email (Australia only): firstname.lastname@example.org
8 USING YOUR Dyson vacuum cleaner CAUTION: • Do not allow the vacuum cleaner to be used by anyone who may not be able to operate it safely. • Take caution not to engage the silver battery release button during normal operation. • Dirt and debris may be released from the Dyson vacuum cleaner if it is turned upside down. • Ensure the Dyson vacuum cleaner remains upright in use. • Do not operate the Dyson vacuum cleaner while checking for blockages. • Do not use outdoors or on wet surfaces or to vacuum water or other liquids – electric shock could occur. • Do not lubricate any parts, or carry out any maintenance or repair work other than that shown in this Dyson Operating Manual, or advised by the Dyson Customer Care Helpline. PLEASE NOTE: • This Dyson vacuum cleaner is designed for domestic indoor and car use only. Do not use it whilst the car is in motion or while driving. • Do not use the Dyson vacuum cleaner to pick up sharp hard objects, small toys, pins, paper clips, etc. They may damage the Dyson vacuum cleaner. • This product has carbon fibre brushes. Take care if coming into contact with them. They may cause minor skin irritation. Wash your hands after handling the brushes. • Do not press down on the nozzle with excessive force when using the Dyson vacuum cleaner as this may cause damage. • If the motor overheats, the Dyson vacuum cleaner will cut out automatically. Leave it to cool for at least an hour and check for blockages before restarting. • Fine dirt such as flour or plaster dust should only be vacuumed in very small amounts. • Before vacuuming highly polished floors, such as wood or lino, first check that the underside of the floor tool and its bristles are free from foreign objects that could cause marking. • To avoid damaging the floor do not push hard with the floor tool. Do not leave the cleaner head in one place on delicate floors. • On waxed floors the movement of the cleaner head may create an uneven lustre. If this happens, wipe with a damp cloth, polish the area with wax, and wait for it to dry. • Consult your flooring manufacturer’s recommended instructions before vacuuming and caring for your flooring, rugs, and carpet. The brush bar on the Dyson vacuum cleaner can damage certain carpet types and floors. Some carpets will fuzz if a rotating brush bar is used when vacuuming. If this happens, we recommend vacuuming without the motorhead and consulting with your flooring manufacturer. • Do not use any lubricants, cleaning agents, polishes or air fresheners on any part of the Dyson vacuum cleaner or charger. • This Dyson vacuum cleaner is fitted with a thermal cut-out. If any part of the Dyson vacuum cleaner becomes blocked the machine may overheat and automatically shut ‘OFF’. If this happens, switch ‘OFF’ the Dyson vacuum cleaner and allow to cool before attempting to check the filter or for blockages. Clear any blockages before restarting (see pages 4, 6 and 8). • Store the Dyson vacuum cleaner indoors. Do not use or store this Dyson vacuum cleaner below 3°C. Ensure that the Dyson vacuum cleaner is at room temperature before operating. TROUBLESHOOTING – Dyson vacuum cleaner Charged. Flashing light – less than one minute of charge remaining/ fully discharged. Rapidly flashing light – too cold/too hot. Do not use. Filter missing/filter fitted incorrectly. Emptying the clear bin CAUTION: • Switch ‘OFF’ the Dyson vacuum cleaner and disconnect from charger before emptying the clear bin. • To make emptying the clear bin easier, it is advisable to remove the wand and motorhead. • Empty as soon as the dirt reaches the level of the MAX mark – do not overfill. • To release the dirt, push the red button at the side of the clear bin as shown on page 5. • To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty. Remove the clear bin carefully and seal bag tightly, dispose as normal. • Do not use the Dyson vacuum cleaner without the clear bin in place. Cleaning the clear bin CAUTION: • To remove the clear bin, push the red button at the side of the clear bin as you would when emptying the clear bin. Then press the red release button on the underside of the Dyson vacuum cleaner as shown on page 6. • Clean the clear bin with cold water only. • Ensure the clear bin is completely dry before replacing. Please note: • Do not use detergents, polishes or air fresheners to clean the clear bin. • Do not put the clear bin in a dishwasher. • Clean the shroud with a cloth or dry brush to remove lint and dirt. Washing your filter CAUTION: • Switch ‘OFF’ and disconnect from charger before removing the filter. • Wash with cold water only. Please note: This Dyson vacuum cleaner has one filter, located as shown. It is important to check your filter and wash with cold water regularly or as required to maintain performance. The filter may require more frequent washing if vacuuming fine dust or if used mainly in ‘High Constant Suction’ power mode. • After washing please leave for 12 hours to dry completely. • Ensure the filter is completely dry before refitting to the Dyson vacuum cleaner. • Do not use detergents to clean the filter. • Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near an open flame. Looking for blockages CAUTION: • Switch ‘OFF’ the Dyson vacuum cleaner and disconnect from charger before looking for blockages. Failure to do so could result in personal injury. • Beware of sharp objects when clearing blockages. • Refit all parts of the Dyson vacuum cleaner securely before using. Please note: • Clearing blockages is not covered by your Dyson vacuum cleaner’s limited guarantee. If any part of your Dyson vacuum cleaner becomes blocked, it may overheat and then automatically shut ‘OFF’. • Switch ‘OFF’ and unplug your Dyson vacuum cleaner and leave to cool down. Clear blockage before restarting. Clearing brush bar obstructions CAUTION: • Switch ‘OFF’ the Dyson vacuum cleaner and disconnect from charger before clearing brush bar obstructions. Failure to do so could result in personal injury. If your brush bar is obstructed, it may shut ‘OFF’. If this happens you will need to remove the brush bar as shown on page 4 and clear any obstructing debris. • Remove the brush bar by using a coin to unlock the fastener marked with a padlock. Remove the obstruction. Replace the brush bar and secure it by locking the fastener. • Take care if coming into contact with the carbon fibre brushes, as they may cause minor skin irritation. Wash your hands after handling the brushes. • Beware of sharp objects when clearing blockages. • Refit all parts of the vacuum cleaner securely before using. Please note: • Clearing brush bar obstructions is not covered by your Dyson vacuum cleaner’s limited guarantee. CHARGING AND STORING YOUR Dyson vacuum cleaner • Your Dyson vacuum cleaner will turn ‘OFF’ if the battery temperature is below 3°C. This is designed to protect the motor and battery of your product. Do not charge the Dyson vacuum cleaner and then move it to an area with a temperature below 3˚C for storage purposes. • To help prolong battery life, avoid recharging immediately after a full discharge. Allow to cool for a few minutes. • Avoid using the Dyson vacuum cleaner with the battery flush to a surface. This will help it run cooler and prolong battery run time and life. • If mounting the charging dock on a wall, follow the instructions supplied with this Dyson vacuum cleaner. Ensure the dock is fitted correctly and the right way up, so the motor of the Dyson vacuum cleaner is at the top when in place. Take all necessary safety precautions. Use appropriate fixings, tools and safety equipment. • When charging via the dock the battery must be in the Dyson vacuum cleaner. TROUBLESHOOTING – CHARGER Charging. Fully charged. Not charging - check battery. Not charging - too cold/too hot.
www.dyson.com JN.41818 PN.20432-04-02 28.09.11 IMPORTANT! WASH FILTER Dyson Customer Care If you have a query about your Dyson vacuum cleaner, call the Dyson Customer Care Helpline with your serial number and details of where and when you bought your Dyson vacuum cleaner, or contact us via the Dyson website. Your serial number can be found on the main body of the Dyson vacuum cleaner, behind the filter. AU Dyson Customer Care email@example.com 1800 239 766 Dyson Appliances (Aust) Pty Ltd., PO Box 2835, Taren Point, NSW 2229, Australia www.dyson.com.au NZ Dyson Customer Care firstname.lastname@example.org 0800 397 667 Avery Robinson Ltd., Unit F, 151D Marua Road, Ellerslie, Auckland 1051, New Zealand www.dyson.co.nz SG Dyson Customer Care email@example.com 7000 435 7546 Service @ Home Pte Limited, 2 Leng Kee Road, #04-09A Thye Hong Centre, Singapore 159086 www.dyson.com.sg ID Dyson Customer Care firstname.lastname@example.org 021 707 39766 PT. Higienis Indonesia Permata Plaza Top Floor TF-04, JI, M. H. Thamrin Kav. 57, Jakarta 10350 Indonesia www.dyson.co.id Wash your filter with cold water regularly or as required. Register for a filter wash reminder by email (Australia only): email@example.com
QUESTIONNAIRE THANK YOU FOR YOUR TIME Please take a few moments to answer our questions. They will help us develop new products for the future. 1 This handstick vacuum cleaner is… My first handstick (please go to question 3) A replacement handstick An additional handstick 2 Which brand of handstick are you replacing or adding to? Dyson Rowenta Electrolux Breville Vax Other, please specify 3 Why did you choose to buy a Dyson handstick? (Please rank in order, 1-5, 1 being the most important). 1 2 3 4 5 Dyson reputation ■ ■ ■ ■ ■ Good for pet hair pick up ■ ■ ■ ■ ■ No loss of suction ■ ■ ■ ■ ■ Features ■ ■ ■ ■ ■ Price/special offer ■ ■ ■ ■ ■ Store staff recommendation ■ ■ ■ ■ ■ Picks up more dust than others ■ ■ ■ ■ ■ Friend/family recommendation ■ ■ ■ ■ ■ Other, please specify 4 Where did you first hear about the Dyson handstick? From friends and family From the TV or a magazine Saw it in a store catalogue Saw it in a store Recommended by salesperson 5 Where did you look for additional information? Dyson website Online reviews and forums Retail staff Retail catalogue No additional research was done 6 Do you own any other Dyson products? Vacuum cleaner Handheld Handstick Fan No 7 What is your average household income? Less than $45,000 Between $45,000 - $74,000 Between $75,000 - $100,000 Over $100,000 8 Do you have any household pets? Dog Cat No Other, please specify 9 Does anyone in your household suffer from any of the following? Asthma Allergies No 10 To which age group do you belong? 16 - 24 25 - 34 35 - 44 45 - 54 55 - 64 65+ 11 Would you recommend a Dyson handstick to your family? Yes No 12 Do you have children? Pre-school Aged 5-17 years Aged 17+ years Children no longer at home Pregnant No children 13 Which best describes your home? Up to 2 beds 3 - 4 beds More than 4 beds
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