Dell OptiPlex 3010 manual

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  • Brand: Dell
  • Product: Desktop
  • Model/name: OptiPlex 3010
  • Filetype: PDF
  • Available languages: English, Dutch, Danish, Norwegian, German, French

Table of Contents

Page: 0
Dell OptiPlex 3010 Mini-Tower
Owner's Manual
Regulatory Model: D12M
Regulatory Type: D12M001
Page: 1
Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2012 Dell Inc.
Trademarks used in this text: Dell™, the DELL logo, Dell Precision™, Precision ON™,ExpressCharge™, Latitude™, Latitude ON™,
OptiPlex™, Vostro™, and Wi-Fi Catcher™ are trademarks of Dell Inc. Intel®, Pentium®, Xeon®, Core™, Atom™, Centrino®, and Celeron®
are registered trademarks or trademarks of Intel Corporation in the U.S. and other countries. AMD® is a registered trademark and
AMD Opteron™, AMD Phenom™, AMD Sempron™, AMD Athlon™, ATI Radeon™, and ATI FirePro™ are trademarks of Advanced Micro
Devices, Inc. Microsoft®, Windows®, MS-DOS®, Windows Vista®, the Windows Vista start button, and Office Outlook® are either
trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Blu-ray Disc™ is a trademark
owned by the Blu-ray Disc Association (BDA) and licensed for use on discs and players. The Bluetooth® word mark is a registered
trademark and owned by the Bluetooth® SIG, Inc. and any use of such mark by Dell Inc. is under license. Wi-Fi® is a registered
trademark of Wireless Ethernet Compatibility Alliance, Inc.
2012 — 07
Rev. A00
Page: 2
Contents
Notes, Cautions, and Warnings...................................................................................................2
1 Working on Your Computer.......................................................................................................7
Before Working Inside Your Computer.....................................................................................................................7
Turning Off Your Computer.......................................................................................................................................8
After Working Inside Your Computer........................................................................................................................8
2 Removing and Installing Components.....................................................................................9
Removing the Cover..................................................................................................................................................9
Installing the Cover...................................................................................................................................................9
Removing the Front Bezel.......................................................................................................................................10
Installing The Front Bezel.......................................................................................................................................10
Removing the Expansion Card................................................................................................................................10
Installing The Expansion Card................................................................................................................................12
Removing the Optical Drive....................................................................................................................................12
Installing The Optical Drive.....................................................................................................................................13
Removing the Hard Drive........................................................................................................................................13
Installing The Hard Drive .......................................................................................................................................14
Removing the Memory............................................................................................................................................14
Installing the Memory.............................................................................................................................................15
Removing The Chassis Intrusion Switch................................................................................................................15
Installing the Intrusion Switch................................................................................................................................16
Removing The Speaker...........................................................................................................................................16
Installing the Speaker.............................................................................................................................................17
Removing the Heat Sink and Processor.................................................................................................................18
Installing the Heat Sink and Processor..................................................................................................................19
Removing The Coin-Cell Battery.............................................................................................................................20
Installing The Coin-Cell Battery..............................................................................................................................20
Removing the Power-Switch Cable........................................................................................................................20
Installing the Power-Switch Cable.........................................................................................................................22
Removing the Front Thermal Sensor......................................................................................................................22
Installing the Front Thermal Sensor........................................................................................................................23
Removing The System Fan......................................................................................................................................23
Installing the System Fan........................................................................................................................................24
Removing the Input/Output Panel...........................................................................................................................24
Installing the Input/Output Panel............................................................................................................................26
Removing The Power Supply..................................................................................................................................26
Page: 3
Installing the Power Supply....................................................................................................................................28
Removing The System Board..................................................................................................................................28
Installing The System Board...................................................................................................................................29
3 System Setup.............................................................................................................................31
System Setup..........................................................................................................................................................31
Boot Menu..............................................................................................................................................................31
Boot Menu Enhancements.....................................................................................................................................31
Timing Key Sequences...........................................................................................................................................32
Beep Codes and Text Error Messages...................................................................................................................32
Navigation...............................................................................................................................................................32
System Setup Options.............................................................................................................................................33
4 Troubleshooting.........................................................................................................................39
Diagnostic LEDs......................................................................................................................................................39
Diagnostic Light Patterns.................................................................................................................................39
Beep Codes.............................................................................................................................................................44
Error Messages......................................................................................................................................................46
Address mark not found...................................................................................................................................46
Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving
this problem, please note this checkpoint and contact Dell Technical Support.............................................47
Alert! Security override Jumper is installed....................................................................................................47
Attachment failed to respond...........................................................................................................................47
Bad command or file name .............................................................................................................................47
Bad error-correction code (ECC) on disk read.................................................................................................47
Controller has failed.........................................................................................................................................47
Data error ........................................................................................................................................................47
Decreasing available memory .........................................................................................................................47
Diskette drive 0 seek failure.............................................................................................................................48
Diskette read failure.........................................................................................................................................48
Diskette subsystem reset failed.......................................................................................................................48
Gate A20 failure................................................................................................................................................48
General failure .................................................................................................................................................48
Hard-disk drive configuration error .................................................................................................................48
Hard-disk drive controller failure.....................................................................................................................48
Hard-disk drive failure .....................................................................................................................................48
Hard-disk drive read failure.............................................................................................................................48
Invalid configuration information-please run SETUP program........................................................................49
Invalid Memory configuration, please populate DIMM1.................................................................................49
Keyboard failure...............................................................................................................................................49
Memory address line failure at address, read value expecting value ............................................................49
Memory allocation error..................................................................................................................................49
Page: 4
Memory data line failure at address, read value expecting value...................................................................49
Memory double word logic failure at address, read value expecting value....................................................49
Memory odd/even logic failure at address, read value expecting value.........................................................49
Memory write/read failure at address, read value expecting value................................................................50
Memory size in CMOS invalid..........................................................................................................................50
Memory tests terminated by keystroke............................................................................................................50
No boot device available..................................................................................................................................50
No boot sector on hard-disk drive....................................................................................................................50
No timer tick interrupt .....................................................................................................................................50
Non-system disk or disk error..........................................................................................................................50
Not a boot diskette...........................................................................................................................................50
Plug and play configuration error....................................................................................................................50
Read fault.........................................................................................................................................................51
Requested sector not found.............................................................................................................................51
Reset failed.......................................................................................................................................................51
Sector not found ..............................................................................................................................................51
Seek error ........................................................................................................................................................51
Shutdown failure .............................................................................................................................................51
Time-of-day clock stopped ..............................................................................................................................51
Time-of-day not set-please run the System Setup program ...........................................................................51
Timer chip counter 2 failed ..............................................................................................................................51
Unexpected interrupt in protected mode.........................................................................................................52
WARNING: Dell's Disk Monitoring System has detected that drive [0/1] on the [primary/secondary]
EIDE controller is operating outside of normal specifications. It is advisable to immediately back up
your data and replace your hard drive by calling your support desk or Dell...................................................52
Write fault.........................................................................................................................................................52
Write fault on selected drive............................................................................................................................52
X:\ is not accessible. The device is not ready .................................................................................................52
5 Specifications............................................................................................................................53
Specification...........................................................................................................................................................53
6 Contacting Dell..........................................................................................................................59
Contacting Dell.......................................................................................................................................................59
Page: 6
1
Working on Your Computer
Before Working Inside Your Computer
Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your
personal safety. Unless otherwise noted, each procedure included in this document assumes that the following
conditions exist:
• You have read the safety information that shipped with your computer.
• A component can be replaced or--if purchased separately--installed by performing the removal procedure in
reverse order.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For
additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/
regulatory_compliance
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically
touching an unpainted metal surface, such as a connector on the back of the computer.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a
card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its
pins.
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some
cables have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs
before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any
connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.
NOTE: The color of your computer and certain components may appear differently than shown in this document.
To avoid damaging your computer, perform the following steps before you begin working inside the computer.
1. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched.
2. Turn off your computer (see Turning Off Your Computer).
CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable
from the network device.
3. Disconnect all network cables from the computer.
4. Disconnect your computer and all attached devices from their electrical outlets.
5. Press and hold the power button while the computer is unplugged to ground the system board.
6. Remove the cover.
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CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal
surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal
surface to dissipate static electricity, which could harm internal components.
Turning Off Your Computer
CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your
computer.
1. Shut down the operating system:
– In Windows 7:
Click Start , then click Shut Down.
– In Windows Vista:
Click Start , then click the arrow in the lower-right corner of the Start menu as shown below, and then
click Shut Down.
– In Windows XP:
Click Start → Turn Off Computer → Turn Off . The computer turns off after the operating system shutdown
process is complete.
2. Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not
automatically turn off when you shut down your operating system, press and hold the power button for about 6
seconds to turn them off.
After Working Inside Your Computer
After you complete any replacement procedure, ensure you connect any external devices, cards, and cables before
turning on your computer.
1. Replace the cover.
CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the
computer.
2. Connect any telephone or network cables to your computer.
3. Connect your computer and all attached devices to their electrical outlets.
4. Turn on your computer.
5. If required, verify that the computer works correctly by running the Dell Diagnostics.
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2
Removing and Installing Components
This section provides detailed information on how to remove or install the components from your computer.
Removing the Cover
1. Follow the procedures in Before Working Inside Your Computer.
2. Pull up the cover-release-latch at the side of the computer.
3. Lift the cover upward to a 45–degree angle and remove it from the computer.
Related Links
Installing the Cover
Installing the Cover
1. Place the cover on the computer.
2. Press down on the cover till it clicks into place.
3. Follow the procedures in After Working Inside Your Computer.
Related Links
Removing the Cover
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Removing the Front Bezel
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the cover.
3. Pry the front bezel retention clips away from the chassis located at the side edge of front bezel.
4. Rotate the bezel away from the computer to release the hooks on the opposite edge of the bezel from the chassis.
Related Links
Installing the Front Bezel
Installing The Front Bezel
1. Insert the hooks along the bottom edge of the front bezel into the slots on the chassis front.
2. Rotate the bezel toward the computer to engage the four front-bezel retention clips until they click into place.
3. Install the cover.
4. Follow the procedures in After Working Inside Your Computer.
Related Links
Removing the Front Bezel
Removing the Expansion Card
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the cover.
3. Push the release tab on the card-retention latch outward.
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4. Pull the release lever away from the PCIe x16 card to release the securing tab from the dent in the card. Then, ease
the card up and out of its connector and remove it from the computer.
5. Lift the PCIe x1 expansion card (if any) up and out of its connector and remove it from the computer.
6. Lift the PCI expansion card (if any) up and out of its connector and remove it from the computer.
7. Lift the PCI x4 expansion card (if any) up and out of its connector and remove it from the computer.
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Related Links
Installing the Expansion Card
Installing The Expansion Card
1. Insert the PCIe x4 card into the connector on the system board and press down to secure it in place.
2. Insert the PCIe card (if any) into the connector on the system board and press down to secure it in place.
3. Insert the PCIe x1 card (if any) into the connector on the system board and press down to secure it in place.
4. Insert the PCIe x16 card (if any) into the connector on the system board and press down to secure it in place.
5. Press the retention tab on the card-retention latch downwards.
6. Install the cover.
7. Follow the procedures in After Working Inside Your Computer.
Related Links
Removing The Expansion Card
Removing the Optical Drive
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the cover.
3. Remove the front bezel.
4. Remove the data cable and power cable from the back of the optical drive.
5. Slide down the optical-drive latch and then push the optical drive from the back towards the front of the computer.
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6. Repeat steps 4 and 5 to remove the second optical drive (if available).
Related Links
Installing the Optical Drive
Installing The Optical Drive
1. Slide up the optical-drive latch and push the optical drive from the front towards the back of the computer.
2. Connect the data cable and power cable to the optical drive.
3. Install the front bezel.
4. Install the cover.
5. Follow the procedures in After Working Inside Your Computer.
Related Links
Removing the Optical Drive
Removing the Hard Drive
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the cover.
3. Remove the data cable and power cable from the back of the hard drive.
4. Press both blue securing-bracket tabs inwards and lift the hard-drive bracket out of the bay.
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5. Flex the hard-drive bracket and then remove the hard drive from the bracket.
6. Repeat the above steps for the second hard drive, if available.
Related Links
Installing the Hard Drive
Installing The Hard Drive
1. Flex the hard-drive bracket and then insert the hard drive into the bracket.
2. Press both blue securing-bracket tabs inward and slide the hard-drive bracket into the bay in the chassis.
3. Connect the data cable and power cable to the back of the hard drive.
4. Install the cover.
5. Follow the procedures in After Working Inside Your Computer.
Related Links
Removing the Hard Drive
Removing the Memory
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the cover.
3. Release the memory-retention clips on each side of the memory modules.
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4. Lift the memory modules out of the connectors on the system board.
Related Links
Installing the Memory
Installing the Memory
1. Insert the memory modules into the connectors on the system board. Install the memory module in the order of A1 >
B1 > A2 > B2.
2. Press down on the memory modules until the retention clips spring back to secure them in place.
3. Install the cover.
4. Follow the procedures in After Working Inside Your Computer.
Related Links
Removing the Memory
Removing The Chassis Intrusion Switch
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the cover.
3. Disconnect the intrusion switch-cable from system board.
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4. Slide the intrusion switch toward the chassis bottom and remove it from the system board.
Related Links
Installing the Intrusion Switch
Installing the Intrusion Switch
1. Insert the intrusion switch into the chassis rear and slide it toward the chassis top to secure it.
2. Connect the intrusion switch-cable to the system board.
3. Install the cover.
4. Follow the procedures in After Working Inside Your Computer.
Related Links
Removing the Intrusion Switch
Removing The Speaker
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the cover.
3. Disconnect the speaker cable from the system board.
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4. Unthread the speaker cable from the chassis clip.
5. Press down the speaker-securing tab and slide the speaker upwards to remove it.
Related Links
Installing the Internal Speaker
Installing the Speaker
1. Press the speaker-securing tab and slide the speaker downward to secure it.
2. Thread the speaker cable into the chassis clip.
3. Connect the speaker cable to the system board.
4. Install the cover.
5. Follow the procedures in After Working Inside Your Computer.
Related Links
Removing the Internal Speaker
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Removing the Heat Sink and Processor
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the cover.
3. Disconnect the heat sink assembly cable from the system board.
4. Loosen the captive screws that secure the heat sink assembly to the system board.
5. Lift the heat sink assembly upwards and remove it from the computer. Lay the assembly with the fan facing
downwards, and with the thermal grease facing upwards.
6. Press the release lever down and then move it outwards to release it from the retention hook that secures it.
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7. Lift the processor cover.
8. Lift the processor to remove it from the socket and place it in an antistatic package.
Related Links
Installing the Heat Sink and Processor
Installing the Heat Sink and Processor
1. Insert the processor into the processor socket. Ensure the processor is properly seated.
2. Lower the processor cover.
3. Press the release lever down and then move it inward to secure it with the retention hook.
4. Place the heat sink assembly into the chassis.
5. Tighten the captive screws to secure the heat sink assembly to the system board.
6. Connect the heat sink assembly cable to the system board.
7. Install the cover.
8. Follow the procedures in After Working Inside Your Computer.
Related Links
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Removing the Heat Sink and Processor
Removing The Coin-Cell Battery
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the cover.
3. Press the release latch away from the coin-cell battery to allow the battery to pop-up from the socket.
4. Lift the coin-cell battery out of the computer.
Related Links
Installing The Coin-Cell Battery
Installing The Coin-Cell Battery
1. Place the coin-cell battery into its slot on the system board.
2. Press the coin-cell battery downwards until it is secured.
3. Install the cover.
4. Follow the procedures in After Working Inside Your Computer.
Related Links
Removing the Coin-Cell Battery
Removing the Power-Switch Cable
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the cover.
3. Remove the front bezel.
4. Remove the optical drive.
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5. Disconnect the power-switch cable from the system board.
6. Unthread the power-switch cable from the chassis clips.
7. Unthread the power-switch cable from the chassis clip.
8. Pry the power-switch cable free.
9. Slide the power-switch cable out through the front of the computer.
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Related Links
Installing the Power Switch Cable
Installing the Power-Switch Cable
1. Slide the power-switch cable in through the front of the computer.
2. Secure the power-switch cable to the chassis.
3. Thread the power-switch cable into the chassis clips.
4. Connect the power-switch cable to the system board.
5. Install the optical drive.
6. Install the front bezel.
7. Install the cover.
8. Follow the procedures in After Working Inside Your Computer.
Related Links
Removing the Power Switch Cable
Removing the Front Thermal Sensor
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the cover.
3. Disconnect the thermal-sensor cable from the system board.
4. Unthread the thermal-sensor cable from the chassis clip.
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5. Pry the thermal sensor away from the chassis front and remove.
Related Links
Installing the Front Thermal Sensor
Installing the Front Thermal Sensor
1. Secure the thermal sensor to the chassis front.
2. Thread the thermal sensor cable into the chassis clips.
3. Connect the thermal sensor cable to the system board.
4. Install the cover.
5. Follow the procedures in After Working Inside Your Computer.
Related Links
Removing the Front Thermal Sensor
Removing The System Fan
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the cover.
3. Disconnect the system fan cable from the system board.
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4. Pry and remove the system fan away from the four grommets securing it to the back of the computer.
Installing the System Fan
1. Place the system fan in the chassis.
2. Pass the four grommets through the chassis and slide outward along the grooves to secure them in place.
3. Connect the fan cable to the system board.
4. Install the cover.
5. Follow the procedures in After Working Inside Your Computer.
Removing the Input/Output Panel
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the cover.
3. Remove the front bezel.
4. Disconnect the Input/Output Panel and FlyWire cable from the system board.
5. Unthread the Input/Output Panel and FlyWire cable from the clip on the computer.
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6. Remove the screw that secures the Input/Output panel to the computer.
7. Slide the Input/Output panel towards the left of the computer to release it.
8. Remove the Input/Output panel by routing the cable through the front of the computer.
Related Links
Installing the Input/Output Panel
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Installing the Input/Output Panel
1. Insert the Input/Output panel into the slot on the chassis front.
2. Slide the Input/Output panel towards the right of the computer to secure to the chassis.
3. Tighten the single screw to secure the Input/Output panel to the chassis.
4. Thread the Input/Output panel or the FlyWire cable into the chassis clip.
5. Connect the Input/Output panel or the FlyWire cable to the system board.
6. Install the front bezel.
7. Install the cover.
8. Follow the procedures in After Working Inside Your Computer.
Related Links
Removing the Input/Output Panel
Removing The Power Supply
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the cover.
3. Disconnect the power cables connected to the hard drive(s) and optical drive(s).
4. Unthread the power cables from the clips in the computer.
5. Disconnect the 24-pin power cable from the system board.
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6. Disconnect the 4-pin power cable from the system board.
7. Remove the screws that secure the power supply to the back of the computer.
8. Push in on the blue release tab beside the power supply, and slide the power supply towards the front of the
computer.
9. Lift the power supply out of the computer.
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Related Links
Installing the Power Supply
Installing the Power Supply
1. Place the power supply in the chassis and slide towards the back of the computer to secure it.
2. Tighten the screws securing the power supply to the back of the computer.
3. Connect the 4-pin power cable to the system board.
4. Connect the 24-pin power cable to the system board.
5. Thread the power cables into the chassis clips.
6. Connect the power cables connected to the hard drives(s) and optical drive(s).
7. Install the cover.
8. Follow the procedures in After Working Inside Your Computer.
Related Links
Removing the Power Supply
Removing The System Board
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the cover.
3. Remove the front bezel.
4. Remove the expansion card.
5. Remove the heat sink and processor.
6. Disconnect all the cables connected to the system board.
7. Remove the screws that secure the system board to the computer.
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8. Slide the system board towards the front of the computer.
9. Carefully tilt the system board to 45 degrees, and then lift the system board out of the computer.
Installing The System Board
1. Align the system board to the port connectors on the back of the chassis and place the system board in the
chassis.
2. Tighten the screws securing the system board to the chassis.
3. Connect the cables to the system board.
4. Install the heatsink and processor.
5. Install the expansion card.
6. Install the front bezel.
7. Install the cover.
8. Follow the procedures in After Working Inside Your Computer.
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3
System Setup
System Setup
This computer offers you the following options:
• Access System Setup by pressing <F2>
• Bring up a one-time boot menu by pressing <F12>
Press <F2> to enter System Setup and make changes to the user-definable settings. If you have trouble entering System
Setup using this key, press <F2> when the keyboard LEDs first flash.
Boot Menu
This feature gives users a quick and convenient mechanism to bypass the System Setup-defined boot device order and
boot directly to a specific device (for example: floppy, CD-ROM, or hard drive).
Keystroke Function
<Ctrl><Alt><F8> one-time boot and diagnostics utility menu
<F12> one-time boot and diagnostics utility menu
Boot Menu Enhancements
The boot menu enhancements are as follows:
• Easier access — Although the <Ctrl><Alt><F8> keystroke still exists and can be used to call up the menu, simply
press <F12> during system boot to access the menu.
• User prompting — Not only is the menu easy to access, when you are prompted to use the keystroke on the
BIOS splash screen (see image below). The keystroke is not "hidden".
• Diagnostics options — The boot menu includes two diagnostic options, IDE Drive Diagnostics (90/90 Hard Drive
Diagnostics) and Boot to the Utility Partition. The benefit here is that you do not have to remember the
<Ctrl><Alt><D> and <Ctrl><Alt><F10> keystrokes (although they still work).
NOTE: The BIOS features an option to disable either or both of the keystroke prompts under the System Security /
Post Hotkeys submenu.
When you enter the <F12> or <Ctrl><Alt><F8> keystroke correctly, the computer beeps. The key sequence invokes the
Boot Device Menu.
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Since the one-time boot menu only affects the current boot, it has the added benefit of not requiring the technician to
restore the customer's boot order after completing troubleshooting.
Timing Key Sequences
The keyboard is not the first device initialized by Setup. As a result, if you press a keystroke too early, you lock out the
keyboard. When this happens, a keyboard error message appears on the monitor, and you cannot restart the system
with the <Ctrl><Alt><Del> keys.
To avoid this scenario, wait until the keyboard is initialized before pressing the keystroke. There are two ways to know
that this has happened:
• The keyboard lights flash.
• The "F2=Setup" prompt appears in the top right-hand corner of the screen during boot.
The second method is good if the monitor is already warmed up. If it is not, the system often passes the window of
opportunity before the video signal is visible. If this is the case, rely on the first method—the keyboard lights—to know
the keyboard is initialized.
Beep Codes and Text Error Messages
The OptiPlex BIOS is capable of displaying error messages in plain English, along with beep codes. If the BIOS
determine the previous boot was unsuccessful, it displays an error message similar to the following:
Previous attempts at booting the system have failed at checkpoint ______. For
help resolving this problem, please note this checkpoint and contact Dell
Technical Support.
Navigation
The computer setup can be navigated by either the keyboard or the mouse.
Use the following keystrokes to navigate the BIOS screens:
Action Keystroke
Expand and collapse field <Enter>, left- or right-arrow key, or +/–
Expand or collapse all fields < >
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Action Keystroke
Exit BIOS <Esc> — Remain in Setup, Save/Exit, Discard/Exit
Change a setting Left or right-arrow key
Select field to change <Enter>
Cancel modification <Esc>
Reset defaults <Alt><F> or Load Defaults menu option
System Setup Options
NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not appear.
General
System Information Displays the following information:
• System Information: Displays BIOS Version, Service Tag, Asset Tag, Ownership
Date, Manufacture Date, and the Express Service Code.
• Memory Information: Displays Memory Installed, Memory Available, Memory
Speed, Memory Channels Mode, Memory Technology, DIMM 1 Size, DIMM 2
Size, DIMM 3 Size, and DIMM 4 Size.
• Processor Information: Displays Processor Type, Core Count, Processor ID,
Current Clock Speed, Minimum Clock Speed, Maximum Clock Speed,
Processor L2 Cache, Processor L3 Cache, HT Capable, and 64-Bit Technology.
• PCI Information: Displays SLOT1, SLOT2, SLOT3, SLOT4
• Device Information: Displays SATA-0, SATA-1, SATA-2, SATA-3, and LOM MAC
Address.
Boot Sequence Allows you to specify the order in which the computer attempts to find an operating
system from the devices specified in this list.
• USB Storage Device
• CD/DVD/CD-RW Drive
• Onboard NIC
Date/Time Allows you to set the date and time settings. Changes to the system date and time take
effect immediately.
System Configuration
Integrated NIC Allows you to enable or disable the integrated network card. You can set the integrated
NIC to:
• Disabled
• Enabled (default)
• Enabled w/PXE
• Enabled w/ImageServer
NOTE: Depending on the computer and its installed devices, the items listed in this
section may or may not appear.
Serial Port Allows you to set the serial port settings. You can set the serial port to:
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System Configuration
• Disabled
• Auto
• COM1
• COM2
• COM3
• COM4
NOTE: The operating system may allocate resources even though the setting is
disabled.
SATA Operation Allows you to configure the operating mode of the integrated hard drive controller.
• Disabled = The SATA controllers are hidden
• ATA = SATA is configured for ATA mode
Drives Allows you to enable or disable the various drives on-board:
• SATA-0
• SATA-1
• SATA-2
• SATA-3
Smart Reporting This field controls whether hard drive errors for integrated drives are reported during
system startup. This option is disabled by default.
USB Configuration Allows you to enable or disable the integrated USB controller for:
• Boot Support
• Rear Dual USB Ports
• Front USB Ports
• Rear Quad USB Ports
Miscellaneous Devices Allows you to enable or disable the Wi-Fi Radio.
Security
Administrative Password Allows you to set restricted access to system setup program. This option is not set by
default.
System Password Displays the current status of the system's password security feature and allows a new
system password to be assigned and verified.
This option is not set by default.
Internal HDD-0 Password Displays the current status of the password on the system's internal hard disk drive
(HDD).
This option is not set by default
Strong Password This option lets you enable or disable strong passwords for the system.
Password Configuration Allows you to control the minimum and maximum number of characters allowed for a
administrative password and the system password.
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Security
Password Bypass This option lets you bypass the System (Boot) Password and the internal HDD
password prompts during a system restart.
• Disabled — Always prompt for the system and internal HDD password when
they are set. This option is disabled by default.
• Reboot Bypass — Bypass the password prompts on Restarts (warm boots).
NOTE: The system will always prompt for the system and internal HDD passwords
when powered on from the off state (a cold boot). Also, the system will always
prompt for passwords on any module bay HDDs that may be present.
Password Changes This option lets you determine whether changes to the System and Hard Disk
passwords are permitted when an administrator password is set. W
Allow Non-Admin Password Changes - This option is enabled by default.
Computrace This field lets you Activate or Disable the BIOS module interface of the optional
Computrace Service from Absolute Software. Enables or disables the optional
Computrace service designed for asset management.
• Deactivate - This option is disabled by default.
• Disable
• Activate
Chassis Intrusion Allows you to control the chassis intrusion feature. You can set this option to:
• Enable
• Disable
• On-Silent — Enabled by default if chassis intrusion is detected.
CPU XD Support Allows you to enable or disable the Execute Disable mode of the processor. This option
is enabled by default.
OROM Keyboard Access This option determines whether users are able to enter Option ROM Configuration
screens via hotkeys during boot. Specifically, these settings are capable of preventing
access to Intel RAID (CTRL+I) or Intel Management Engine BIOS Extension (CTRL+P/
F12)
• Enable — User may enter OROM configuration screens via the hotkey.
• One-Time Enable — User may enter OROM configuration screens via the
hotkeys on next boot only. After next boot, the setting will revert to disabled.
• Disable — User may not enter OROM configuration screens via the hotkey.
This option is set to Enable by default.
Admin Setup Lockout Allows you to enable or disable the option to enter Setup when an Administrative
password is set. This option is not set by default.
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Performance
Multi Core Support This field specifies whether the process will have one or all cores enabled. This option
is enabled by default.
Intel SpeedStep Allows you to enable or disable the Intel SpeedStep mode of the processor. This option
is disabled by default.
C States Control Allows you to enable or disable additional processor sleep states. This option is
disabled by default.
Hyper-Thread Control Allows you to enable or disable the Hyper-Threading Technology. This option is
enabled by default.
Power Management
AC Recovery Determines how the system responds when AC power is re-applied after a power loss.
You can set the AC Recovery to:
• Power Off
• Power On
• Last State
This option is Power Off by default.
Auto On Time Sets time to automatically turn on the computer. Time is kept in standard 12-hour
format (hour:minutes:seconds). Change the startup time by typing the values in the time
and AM/PM fields.
NOTE: This feature does not work if you turn off your computer using the switch on
a power strip or surge protector or if Auto Power is set to disabled.
Deep Sleep Control Allows you to define the controls when Deep Sleep is enabled.
• Disabled
• Enabled in S5 only
• Enabled in S4 and S5
This option is Disabled by default.
Fan Control Override Controls the speed of the system fan. This option is disabled by default.
NOTE: When enabled, the fan runs at full speed.
Wake on LAN This option allows the computer to power up from the off state when triggered by a
special LAN signal. This feature only works when the computer is connected to AC
power supply.
• Disabled - Does not allow the system to power on by special LAN signals when
it receives a wake-up signal from the LAN or wireless LAN.
• LAN Only - Allows the system to be powered on by special LAN signals.
This option is Disabled by default.
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POST Behavior
Numlock LED Allows you to enable or disable the Numlock feature when your computer starts. This
option is enabled by default.
Keyboard Errors Allows you to enable or disable the keyboard error reporting when the computer starts.
This option is enabled by default.
POST Hotkeys Allows you to specify the function keys to display on the screen when the computer
starts.
Enable F12 — Boot menu (enabled by default)
Fast Boot This option can speed up the boot process by bypassing some compatibility steps:
• Minimal — The system boots quickly, unless the BIOS has been updated,
memory changed, or the previous POST did not complete.
• Thorough — The system does not skip any steps in the boot process.
• Auto — This allows the operating system to control this setting (this works only
when the operating system supports Simple Boot Flag).
This option is set to Thorough by default.
Virtualization Support
Virtualization This option specifies whether a Virtual Machine Monitor (VMM) can utilize the
additional hardware capabilities provided by Intel® Virtualization Technology. Enable
Intel Virtualization Technology - This option is disabled by default.
VT for Direct I/O Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional
hardware capabilities provided by Intel® Virtualization technology for direct I/O. Enable
Intel Virtualization Technology for Direct I/O - This option is disabled by default.
Maintenance
Service Tag Displays the Service Tag of your computer.
Asset Tag Allows you to create a system asset tag if an asset tag is not already set. This option is
not set by default.
SERR Messages Controls the SERR message mechanism. This option is not set by default. Some
graphics cards require that the SERR message mechanism be disabled.
Image Server
Lookup Method Specifies how the ImageServer looks up the server address.
• Static IP
• DNS (enabled by default)
NOTE: This field is only relevant when the "Integrated NIC" control in the "System
Configuration" group is set to "Enabled with ImageServer".
ImageServer IP Specifies the primary static IP address of the ImageServer with which the client
software communicates. The default IP address is 255.255.255.255.
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Image Server
NOTE: This field is only relevant when the "Integrated NIC" control in the "System
Configuration" group is set to "Enabled with ImageServer" and when "Lookup
Method" is set to "Static IP".
ImageServer Port Specifies the primary IP port of the ImageServer with which the client communicates.
The default IP port is 06910.
NOTE: This field is only relevant when the "Integrated NIC" control in the "System
Configuration" group is set to "Enabled with ImageServer".
Client DHCP Specifies how the client obtains the IP address.
• Static IP
• DNS (enabled by default)
NOTE: This field is only relevant when the "Integrated NIC" control in the "System
Configuration" group is set to "Enabled with ImageServer".
Client IP Specifies the static IP address of the client. The default IP address is 255.255.255.255.
NOTE: This field is only relevant when the "Integrated NIC" control in the "System
Configuration" group is set to "Enabled with ImageServer" and when "Client DHCP" is
set to "Static IP".
Client Subnet Mask Specifies the subnet mask of the client. The default setting is 255.255.255.255.
NOTE: This field is only relevant when the "Integrated NIC" control in the "System
Configuration" group is set to "Enabled with ImageServer" and when "Client DHCP" is
set to "Static IP".
Client Gateway Specifies the gateway IP address for the client. The default setting is 255.255.255.255.
NOTE: This field is only relevant when the "Integrated NIC" control in the "System
Configuration" group is set to "Enabled with ImageServer" and when "Client DHCP" is
set to "Static IP".
License Status Displays the current license status.
System Logs
BIOS Events Displays the system event log and allows you to:
• Clear Log
• Mark all Entries
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4
Troubleshooting
Diagnostic LEDs
NOTE: The diagnostic LEDs only serve as an indicator of the progress through the Power-on Self-Test (POST)
process. These LEDs do not indicate the problem that caused the POST routine to stop.
The diagnostic LEDs are located on the front of the chassis next to the power button. These diagnostic LEDs are only
active and visible during the POST process. Once the operating system starts to load, they turn off and are no longer
visible.
The system now includes pre-POST and POST LEDs in an attempt to help identifying a possible problem with the system
easier and more accurate.
NOTE: The diagnostic lights will blink when the power button is amber or off, and will not blink when it is blue. This
has no other significance.
Diagnostic Light Patterns
LED
Power Button
Problem Description The computer is either turned off or is not receiving power.
Troubleshooting Steps
• Re-seat the power cable in the power connector at the back of the computer and the
electrical outlet.
• Bypass power strips, power extension cables, and other power protection devices to
verify that the computer turns on properly.
• Ensure that any power strips being used are plugged into an electrical outlet and are
turned on.
• Ensure that the electrical outlet is working by testing it with another device, such as a
lamp.
• Ensure that the main power cable and front panel cable are securely connected to the
system board.
LED
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Power Button
Problem Description A possible system board failure has occurred.
Troubleshooting Steps Unplug the computer. Allow one minute for the power to drain. Plug the computer into a
working electrical outlet and press the power button.
LED
Power Button
Problem Description A possible system board, power supply, or peripheral failure has occurred.
Troubleshooting
Steps
• Power off computer, leaving the computer plugged in. Press and hold the power supply
test button at the rear of the power supply unit. If the LED next to the switch illuminates,
the problem may be with your system board.
• If the LED next to the switch does not illuminate, disconnect all internal and external
peripherals, and press and hold the power supply test button. If it illuminates, there
could be a problem with a peripheral.
• If the LED still does not illuminate, remove the PSU connections from the system board,
then press and hold the power supply button. If it illuminates, there could be a problem
with the system board.
• If the LED still does not illuminate, the problem is with the power supply.
LED
Power Button
Problem Description Memory modules are detected, but a memory power failure has occurred.
Troubleshooting Steps
• If two or more memory modules are installed, remove the modules, then re-install one
module and re-start the computer. If the computer starts normally, continue to install
additional memory modules (one at a time) until you have identified a faulty module or
reinstalled all modules without error. If only one memory module is installed, try
moving it to a different DIMM connector and re-start the computer.
• If available, install verified working memory of the same type into your computer.
LED
Power Button
Problem Description BIOS may be corrupt or missing.
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Troubleshooting Steps The computer hardware is operating normally but the BIOS may be corrupt or missing.
LED
Power Button
Problem Description A possible system board failure has occurred.
Troubleshooting Steps Remove all peripheral cards from the PCI and PCI-E slots and re-start the computer. If the
computer boots, add the peripheral cards back one by one until you find the bad one.
LED
Power Button
Problem Description Power connector not installed properly.
Troubleshooting Steps Re-seat the 2x2 power connector from the power supply unit.
LED
Power Button
Problem Description Possible peripheral card or system board failure has occurred.
Troubleshooting Steps Remove all peripheral cards from the PCI and PCI-E slots and re-start the computer. If the
computer boots, add the peripheral cards back one by one until you find the bad one.
LED
Power Button
Problem Description A possible system board failure has occurred.
Troubleshooting Steps
• Disconnect all internal and external peripherals, and re-start the computer. If the
computer boots, add the peripheral cards back one by one until you find the bad one.
• If the problem persists, the system board is faulty.
LED
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Power Button
Problem Description A possible coin cell battery failure has occurred.
Troubleshooting Steps Remove the coin cell battery for one minute, reinstall the battery, and restart.
LED
Power Button
Problem Description A possible processor failure has occurred.
Troubleshooting Steps Re-seat the processor.
LED
Power Button
Problem Description Memory modules are detected, but a memory failure has occurred.
Troubleshooting Steps
• If two or more memory modules are installed, remove the modules, then re-install one
module and re-start the computer. If the computer starts normally, continue to install
additional memory modules (one at a time) until you have identified a faulty module or
reinstalled all modules without error.
• If available, install working memory of the same type into your computer.
LED
Power Button
Problem Description A possible hard drive failure has occurred.
Troubleshooting Steps Re-seat all power and data cables.
LED
Power Button
Problem Description A possible USB failure has occurred.
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Troubleshooting Steps Re-install all USB devices and check all cable connections.
LED
Power Button
Problem Description No memory modules are detected.
Troubleshooting Steps
• If two or more memory modules are installed, remove the modules, then reinstall one
module and restart the computer. If the computer starts normally, continue to install
additional memory modules (one at a time) until you have identified a faulty module or
reinstalled all modules without error.
• If available, install working memory of the same type into your computer.
LED
Power Button
Problem Description Memory modules are detected, but a memory configuration or compatibility error has
occurred.
Troubleshooting Steps
• Ensure that no special requirements for memory module/connector placement exist.
• Ensure that the memory you are using is supported by your computer.
LED
Power Button
Problem Description A possible expansion card failure has occurred.
Troubleshooting Steps
• Determine if a conflict exists by removing an expansion card (not a graphics card) and
restarting the computer.
• If the problem persists, reinstall the card you removed, then remove a different card
and restart the computer.
• Repeat this process for each expansion card installed. If the computer starts normally,
troubleshoot the last card removed from the computer for resource conflicts.
LED
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Power Button
Problem Description A possible system board resource and/or hardware failure has occurred.
Troubleshooting Steps
• Clear CMOS.
• Disconnect all internal and external peripherals, and restart the computer. If the
computer boots, add the peripheral cards back one by one until you find the bad one.
• If the problem persists, the system board / system board component is faulty.
LED
Power Button
Problem Description Some other failure has occurred.
Troubleshooting Steps
• Ensure that the display/monitor is plugged into a discrete graphic card.
• Ensure that all hard drives and optical drive cables are properly connected to the
system board.
• If there is an error message on the screen identifying a problem with a device ( hard
drive), check the device to make sure it is functioning properly.
• If the operating system is attempting to boot from a device (optical drive), check
system setup to ensure the boot sequence is correct for the devices installed on your
computer.
Beep Codes
The computer can emit a series of beeps during start-up if the display cannot show errors or problems. These series of
beeps, called beep codes, identify various problems. The delay between each beep is 300 ms, the delay between each
set of beeps is 3 sec, and the beep sound lasts 300 ms. After each beep and each set of beeps, the BIOS should detect if
the user presses the power button. If so, BIOS will jump out from looping and execute the normal shutdown process and
power system.
Code 1-1-2
Cause Microprocessor register failure
Code 1-1-3
Cause NVRAM
Code 1-1-4
Cause ROM BIOS checksum failure
Code 1-2-1
Cause Programmable interval timer
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Code 1-2-2
Cause DMA initialization failure
Code 1-2-3
Cause DMA page register read/write failure
Code 1-3-1 through 2-4-4
Cause DIMMs not being properly identified or used
Code 3-1-1
Cause Slave DMA register failure
Code 3-1-2
Cause Master DMA register failure
Code 3-1-3
Cause Master interrupt mask register failure
Code 3-1-4
Cause Slave interrupt mask register failure
Code 3-2-2
Cause Interrupt vector loading failure
Code 3-2-4
Cause Keyboard Controller Test failure
Code 3-3-1
Cause NVRAM power loss
Code 3-3-2
Cause NVRAM configuration
Code 3-3-4
Cause Video Memory Test failure
Code 3-4-1
Cause Screen initialization failure
Code 3-4-2
Cause Screen retrace failure
Code 3-4-3
Cause Search for video ROM failure
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Code 4–2–1
Cause No time tick
Code 4–2–2
Cause Shutdown failure
Code 4–2–3
Cause Gate A20 failure
Code 4–2–4
Cause Unexpected interrupt in protected mode
Code 4–3–1
Cause Memory failure above address 0FFFFh
Code 4–3–3
Cause Timer-chip counter 2 failure
Code 4–3–4
Cause Time-of-day clock stopped
Code 4–4–1
Cause Serial or parallel port test failure
Code 4–4–2
Cause Failure to decompress code to shadowed memory
Code 4–4–3
Cause Math coprocessor test failure
Code 4–4–4
Cause Cache test failure
Error Messages
Address mark not found
Description The BIOS found a faulty disk sector or could not find a particular disk sector.
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Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this checkpoint and contact Dell Technical Support.
Description The computer failed to complete the boot routine three consecutive times for the same error. Contact Dell
and report the checkpoint code (nnnn) to the support technician
Alert! Security override Jumper is installed.
Description The MFG_MODE jumper has been set and AMT Management features are disabled until it is removed.
Attachment failed to respond
Description The floppy or hard drive controller cannot send data to the associated drive.
Bad command or file name
Description Ensure that you have spelled the command correctly, put spaces in the proper place, and used the
correct pathname.
Bad error-correction code (ECC) on disk read
Description The floppy or hard drive controller detected an uncorrectable read error.
Controller has failed
Description The hard drive or the associated controller is defective.
Data error
Description The floppy or hard drive cannot read the data. For the Windows operating system, run the chkdsk utility to
check the file structure of the floppy or hard drive. For any other operating system, run the appropriate
corresponding utility.
Decreasing available memory
Description One or more memory modules may be faulty or improperly seated. Re-install the memory modules and, if
necessary, replace them.
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Diskette drive 0 seek failure
Description A cable may be loose or the computer configuration information may not match the hardware
configuration.
Diskette read failure
Description The floppy disk may be defective or a cable may be loose. If the drive access light turns on, try a different
disk.
Diskette subsystem reset failed
Description The floppy drive controller may be faulty.
Gate A20 failure
Description One or more memory modules may be faulty or improperly seated. Reinstall the memory modules and, if
necessary, replace them.
General failure
Description The operating system is unable to carry out the command. This message is usually followed by specific
information—for example, Printer out of paper. Take the appropriate action to resolve the problem.
Hard-disk drive configuration error
Description The hard drive failed initialization.
Hard-disk drive controller failure
Description The hard drive failed initialization.
Hard-disk drive failure
Description The hard drive failed initialization.
Hard-disk drive read failure
Description The hard drive failed initialization.
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Invalid configuration information-please run SETUP program
Description The computer configuration information does not match the hardware configuration.
Invalid Memory configuration, please populate DIMM1
Description DIMM1 slot does not recognize a memory module. The module should be re-seated or installed.
Keyboard failure
Description A cable or connector may be loose, or the keyboard or keyboard/mouse controller may be faulty.
Memory address line failure at address, read value expecting value
Description A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary,
replace them.
Memory allocation error
Description The software you are attempting to run is conflicting with the operating system, another program, or a
utility.
Memory data line failure at address, read value expecting value
Description A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary,
replace them.
Memory double word logic failure at address, read value expecting value
Description A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary,
replace them.
Memory odd/even logic failure at address, read value expecting value
Description A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary,
replace them
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Memory write/read failure at address, read value expecting value
Description A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary,
replace them.
Memory size in CMOS invalid
Description The amount of memory recorded in the computer configuration information does not match the memory
installed in the computer.
Memory tests terminated by keystroke
Description A keystroke interrupted the memory test.
No boot device available
Description The computer cannot find the floppy disk or hard drive.
No boot sector on hard-disk drive
Description The computer configuration information in System Setup may be incorrect.
No timer tick interrupt
Description A chip on the system board might be malfunctioning.
Non-system disk or disk error
Description The floppy disk in drive A does not have a bootable operating system installed on it. Either replace the
floppy disk with one that has a bootable operating system, or remove the floppy disk from drive A and
restart the computer.
Not a boot diskette
Description The operating system is trying to boot to a floppy disk that does not have a bootable operating system
installed on it. Insert a bootable floppy disk.
Plug and play configuration error
Description The computer encountered a problem while trying to configure one or more cards.
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Read fault
Description The operating system cannot read from the floppy or hard drive, the computer could not find a particular
sector on the disk, or the requested sector is defective.
Requested sector not found
Description The operating system cannot read from the floppy or hard drive, the computer could not find a particular
sector on the disk, or the requested sector is defective.
Reset failed
Description The disk re-set operation failed.
Sector not found
Description The operating system cannot locate a sector on the floppy or hard drive.
Seek error
Description The operating system cannot find a specific track on the floppy disk or hard drive.
Shutdown failure
Description A chip on the system board might be malfunctioning.
Time-of-day clock stopped
Description The battery might be dead.
Time-of-day not set-please run the System Setup program
Description The time or date stored in System Setup does not match the computer clock.
Timer chip counter 2 failed
Description A chip on the system board may be malfunctioning.
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Unexpected interrupt in protected mode
Description The keyboard controller may be malfunctioning or a memory module may be loose.
WARNING: Dell's Disk Monitoring System has detected that drive [0/1] on the [primary/
secondary] EIDE controller is operating outside of normal specifications. It is advisable to
immediately back up your data and replace your hard drive by calling your support desk or
Dell.
Description During initial startup, the drive detected possible error conditions. When your computer finishes booting,
immediately back up your data and replace your hard drive (for installation procedures, see "Adding and
Removing Parts" for your computer type). If no replacement drive is immediately available and the drive is
not the only bootable drive, enter System Setup and change the appropriate drive setting to None. Then
remove the drive from the computer.
Write fault
Description The operating system cannot write to the floppy or hard drive.
Write fault on selected drive
Description The operating system cannot write to the floppy or hard drive.
X:\ is not accessible. The device is not ready
Description The floppy drive cannot read the disk. Insert a floppy disk into the drive and try again.
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