Dell Latitude D620 manual

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  • Brand: Dell
  • Product: Laptop
  • Model/name: Latitude D620
  • Filetype: PDF
  • Available languages: English

Table of Contents

Page: 0
Dell™ Latitude™ D620 User's Guide
 
For information on other documentation included with your computer, see Finding Information.
 Notes, Notices, and Cautions
 Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the Glossary.
If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable.
Information in this document is subject to change without notice.
© 2005–2006 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, ExpressCharge, TravelLite, Strike Zone, Wi-Fi
Catcher, Dell MediaDirect, XPS, and Dell OpenManage are trademarks of Dell Inc.; Core and Intel are registered trademarks of Intel Corporation; Microsoft, Outlook, and Windows are
registered trademarks of Microsoft Corporation; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license; TouchStrip is a trademark of
UPEK, Inc.; EMC is a registered trademark of EMC Corporation; ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner,
Dell Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Model PP18L
January 2006 P/N PC979 Rev. A01
Finding Information System Setup Program
About Your Computer Reinstalling Software
Using a Battery Adding and Replacing Parts
Using the Keyboard Dell™ QuickSet Features
Using the Display Traveling With Your Computer
Using Multimedia Getting Help
Using a Network Specifications
Using Cards Appendix
Securing Your Computer Glossary
Troubleshooting  
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Page: 1
Back to Contents Page
  About Your Computer
Dell™ Latitude™ D620 User's Guide
  Front View
  Left Side View
  Right Side View
  Back View
  Bottom View
 Front View
 
display latch — Keeps the display closed.
 
display — For more information about your display, see Using the Display.
 
power button — Press the power button to turn on the computer or exit a power management mode. See Power Management Modes.
If the computer stops responding, press and hold the power button until the computer turns off completely (which may take several seconds).
 
device status lights
1 display latch 2 display 3 power button
4 device status lights 5 keyboard 6 fingerprint reader (optional)
(optional)
7 speaker 8 touch pad buttons/track
stick
9 keyboard status lights
10 volume control
buttons
11 ambient light sensor
(ALS)
12 mute button
NOTICE: To avoid losing data, turn off your computer by performing a Microsoft® Windows® operating system shutdown rather than by pressing the
power button.
Page: 2
If the computer is connected to an electrical outlet, the light operates as follows:
¡  Solid green: The battery is charging.
¡  Flashing green: The battery is almost fully charged.
¡  Off: The battery is adequately charged (or external power is not available to charge the battery).
If the computer is running on a battery, the light operates as follows:
¡  Off: The battery is adequately charged (or the computer is turned off).
¡  Flashing orange: The battery charge is low.
¡  Solid orange: The battery charge is critically low.
 
keyboard — The keyboard includes a numeric keypad as well as the Windows logo key. For information on supported keyboard shortcuts, see Using the
Keyboard.
 
fingerprint reader (optional) — Helps to keep your Dell™ computer secure. When you slide your finger over the reader, it uses your unique fingerprint to 
authenticate your user identity. For information on how to activate and use the security management software that controls the fingerprint reader, see
Security Management Software.
 
speaker — To adjust the volume of the integrated speaker, press the volume control buttons, mute button, or volume-control keyboard shortcuts. For more
information, see Key Combinations.
 
touch pad buttons/track stick — Provide the functionality of a mouse. See Touch Pad for more information.
 
ambient light sensor (ALS) — Helps to control display brightness. See for more information, see Using the Ambient Light Sensor.
 
keyboard status lights
Turns on when you turn on the computer and blinks when the computer is in a power
management mode.
Turns on when the computer reads or writes data.
 
NOTICE: To avoid loss of data, never turn off the computer while the light is
flashing.
Turns on steadily or blinks to indicate battery charge status.
Turns on when wireless devices are enabled.
Turns on when Bluetooth
®
wireless technology is enabled. To enable or disable
Bluetooth wireless technology, move the wireless switch to the "on" position. See
wireless switch for more information.
 
NOTE: Bluetooth wireless technology is an optional feature on your computer, so the
icon turns on only if you ordered Bluetooth wireless technology with your
computer. For more information, see the documentation that came with your Bluetooth
wireless technology.
Page: 3
The green lights located above the keyboard indicate the following:
 
volume control buttons — Press these buttons to adjust the volume.
 
mute button — Press this button to turn off the volume.
 Left Side View
 
air vents — The computer uses an internal fan to create airflow through the vents, which prevents the computer from overheating.
 
 
security cable slot — Lets you attach a commercially available antitheft device to the computer. For more information, see Security Cable Lock.
 
audio connectors
Turns on when the numeric keypad is enabled.
Turns on when the uppercase letter function is enabled.
Turns on when the scroll lock function is enabled.
1 air vents 2 security cable slot 3 audio connectors (2)
4 infrared sensor 5 smart card slot 6 wireless switch
7 Wi-Fi Catcher™ light 8 PC Card slot 9 hard drive
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell computer in a low-airflow
environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.
NOTE: The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer.
Page: 4
 
infrared sensor — Lets you transfer files from your computer to another infrared-compatible device without using cable connections.
When you receive your computer, the sensor is disabled. You can use the system setup program (see System Setup Program) to enable the sensor. For
information on transferring data, see Windows Help, the Help and Support Center, or the documentation that came with your infrared-compatible device.
 
smart card slot — Supports one smart card. See Using Smart Cards.
 
wireless switch — Turns on/off wireless devices such as Wi-Fi and internal cards with Bluetooth technology and scans for wireless networks. For more
information about scanning for wireless networks, see Dell™ Wi-Fi Catcher™ Network Locator.
 
Wireless switch positions
 
Wi-Fi Catcher™ light — The light operates as follows:
¡  Flashing green: Searching for networks
¡  Solid green: Strong network found
¡  Solid yellow: Weak network found
¡  Flashing yellow: Error
¡  Off: No signal found
 
PC Card slot — Supports one PC Card, such as a modem or network adapter, or an ExpressCard (with a PCMIA adapter). The computer ships with a blank
installed in the slot. For more information, see Card Types.
 
hard drive — Stores software and data.
 Right Side View
Attach headphones to the connector.
Attach a microphone to the connector.
1 "off" position 2 "on" position 3 "momentary" position
4 Wi-Fi Catcher light        
"off" Disables wireless devices
"on" Enables wireless devices
"momentary" Scans for Wi-Fi networks. See Dell™ Wi-Fi Catcher™ Network Locator for more
information.
Page: 5
 
media bay — Supports a floppy or an optical drive, second battery, second hard drive, or a Dell TravelLite™ module. See Using Multimedia.
 
device latch release — Use the latch release to eject a device.
 
USB connectors
 Back View
 
 
network connector (RJ-45)
 
modem connector (RJ-11)
 
1 media bay 2 device latch release 3 USB connectors (2)
Connect USB devices, such as a mouse, keyboard, or printer.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a low-airflow environment,
such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.
1 network connector (RJ-45) 2 modem connector (RJ-11) 3 USB connectors (2)
4 serial connector 5 video connector 6 AC adapter connector
7 air vents        
NOTICE: The network connector is slightly larger than the modem connector. To avoid damaging the computer, do not plug a telephone line into the
network connector.
Connects the computer to a network. The two lights next to the connector
indicate status and activity for wired network connections.
For information on using the network adapter, see the device user's guide
supplied with your computer.
If you ordered the optional internal modem, connect the telephone line to
the modem connector.
For information on using the modem, see the online modem
documentation supplied with your computer. See Finding Information.
Page: 6
USB connectors
 
serial connector
 
video connector
 
AC adapter connector — Connects an AC adapter to the computer.
The AC adapter converts AC power to the DC power required by the computer. You can connect the AC adapter with your computer turned either on or off.
 
 
air vents — The computer uses an internal fan to create airflow through the vents, which prevents the computer from overheating.
 
 Bottom View
Connect USB devices, such as a mouse, keyboard, or printer.
Connects serial devices, such as a mouse or handheld device.
Connects video devices, such as a monitor.
CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an
incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage.
NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and pull firmly but gently to avoid
damaging the cable. When you wrap the AC adapter cable, ensure that you follow the angle of the connector on the AC adapter to avoid damaging the
cable.
NOTE: The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a low-airflow environment,
such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.
Page: 7
 
memory module cover — Covers the compartment that contains the second memory module. See Memory.
 
battery charge gauge — Provides information on the battery charge. See Checking the Battery Charge.
 
battery — When a battery is installed, you can use the computer without connecting the computer to an electrical outlet. See Using a Battery.
 
battery-bay latch releases — Release the battery. See Replacing the Battery for instructions.
 
docking-device connector — Lets you attach your computer to the Media Base or other docking device. See the Dell documentation that came with your
docking device for more information.
 
air vents — The computer uses an internal fan to create airflow through the fan air vents, which prevents the computer from overheating.
 
 
hard drive — Stores software and data.
Back to Contents Page
 
1 memory module cover 2 battery charge gauge 3 battery
4 battery-bay latch releases (2) 5 docking-device connector 6 air vents
7 hard drive        
NOTE: The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a low-airflow environment,
such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.
Page: 8
Back to Contents Page
  Appendix
Dell™ Latitude™ D620 User's Guide
  Cleaning Your Computer
  Macrovision Product Notice
  FCC Notice (U.S. Only)
 Cleaning Your Computer
 
 
Computer, Keyboard, and Display
 
l  Use a can of compressed air to remove dust from between the keys on the keyboard.
l  Moisten a soft, lint-free cloth with either water or a display cleaner, and wipe the display until it is clean.
l  Moisten a soft, lint-free cloth with water and wipe the computer and keyboard. Do not allow water from the cloth to seep between the touch pad and
the surrounding palm rest.
 
Touch Pad
 
1. Shut down and turn off your computer.
 
2. Disconnect any attached devices from the computer and from their electrical outlets.
 
3. Remove any installed batteries. See Replacing the Battery.
 
4. Moisten a soft, lint-free cloth with water, and wipe it gently across the surface of the touch pad. Do not allow water from the cloth to seep between the
touch pad and the surrounding palm rest.
 
Floppy Drive
Clean your floppy drive using a commercially available cleaning kit. These kits contain pretreated floppy disks to remove contaminants that accumulate during
normal operation.
 
CDs and DVDs
If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try cleaning the discs.
 
1. Hold the disc by its outer edge. You can also touch the inside edge of the center hole.
 
2. With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a straight line from the center to the outer edge of the disc.
For stubborn dirt, try using water or a diluted solution of water and mild soap. You can also purchase commercial products that clean discs and provide
some protection from dust, fingerprints, and scratches. Cleaning products for CDs are also safe to use on DVDs.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet and remove any installed batteries. Clean your
computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances.
NOTICE: To avoid damaging the computer or display, do not spray cleaning solution directly onto the display. Only use products specifically designed for
cleaning displays, and follow the instructions that are included with the product.
NOTICE: Do not attempt to clean drive heads with a swab. You might accidentally misalign the heads which prevents the drive from operating.
NOTICE: Always use compressed air to clean the lens in the CD/DVD drive, and follow the instructions that come with the compressed-air product.
Never touch the lens in the drive.
NOTICE: To avoid damaging the surface, do not wipe in a circular motion around the disc.
Page: 9
 Macrovision Product Notice
This product incorporates copyright protection technology that is protected by U.S. patents and other intellectual property rights. Use of this copyright
protection technology must be authorized by Macrovision, and is intended for home and other limited viewing uses only unless otherwise authorized by
Macrovision. Reverse engineering or disassembly is prohibited.
 FCC Notice (U.S. Only)
 
FCC Class B
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer's instruction
manual, may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital
device pursuant to Part 15 of the FCC Rules.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
 
1. This device may not cause harmful interference.
 
2. This device must accept any interference received, including interference that may cause undesired operation.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful interference with radio or television reception, which can be
determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:
l  Reorient the receiving antenna.
l  Relocate the system with respect to the receiver.
l  Move the system away from the receiver.
l  Plug the system into a different outlet so that the system and the receiver are on different branch circuits.
If necessary, consult a representative of Dell Inc. or an experienced radio/television technician for additional suggestions.
The following information is provided on the device or devices covered in this document in compliance with the FCC regulations:
l  Product name: Dell™ Latitude™ D620
l  Model number: PP18L
Company name:
Dell Inc.
Worldwide Regulatory Compliance & Environmental Affairs
One Dell Way
Round Rock, TX 78682 USA
512-338-4400
Back to Contents Page
 
NOTICE: The FCC regulations provide that changes or modifications not expressly approved by Dell Inc. could void your authority to operate this
equipment.
NOTE: For further regulatory information, see your Product Information Guide.
Page: 10
Back to Contents Page
  Using a Battery
Dell™ Latitude™ D620 User's Guide
  Battery Performance
  Checking the Battery Charge
  Conserving Battery Power
  Power Management Modes
  Configuring Power Management Settings
  Charging the Battery
  Replacing the Battery
  Storing a Battery
 Battery Performance
For optimal computer performance and to help preserve BIOS settings, operate your Dell portable computer with the main battery installed at all times. One
battery is supplied as standard equipment in the battery bay.
Battery operating time varies depending on operating conditions.
Operating time is significantly reduced when you perform operations including, but not limited to, the following:
l  Using optical drives
l  Using wireless communications devices, PC Cards, or USB devices
l  Using high-brightness display settings, 3D screen savers, or other power-intensive programs such as 3D games
l  Running the computer in maximum performance mode (see Configuring Power Management Settings)
You can check the battery charge (see Checking the Battery Charge) before you insert the battery into the computer. You can also set power management
options to alert you when the battery charge is low (see Configuring Power Management Settings).
 
 
 
 Checking the Battery Charge
The Dell QuickSet Battery Meter, the Microsoft Windows Power Meter window and icon, the battery charge gauge, and the low-battery warning provide
information on the battery charge.
 
Dell™ QuickSet Battery Meter
If Dell QuickSet is installed, press <Fn><F3> to display the QuickSet Battery Meter. The Battery Meter displays status, battery health, charge level, and charge
completion time for the battery in your computer.
For more information about QuickSet, right-click the icon in the taskbar, and click Help.
 
NOTE: For information about the Dell™ warranty for your computer, see the Product Information Guide or separate paper warranty document that
shipped with your computer.
NOTE: Because the battery may not be fully charged, use the AC adapter to connect your new computer to an electrical outlet the first time you use the
computer. For best results, operate the computer with the AC adapter until the battery is fully charged. To view battery charge status, click the Start
button, click Control Panel, double-click Power Options, and then click the Power Meter tab.
NOTE: Battery operating time (the time the battery can hold a charge) decreases over time. Depending on how often the battery is used and the
conditions under which it is used, you may need to purchase a new battery during the life of your computer.
NOTE: It is recommended that you connect your computer to an electrical outlet when writing to a CD or DVD.
CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased
from Dell. The battery is designed to work with your Dell computer. Do not use a battery from other computers with your computer.
CAUTION: Do not dispose of batteries with household waste. When your battery no longer holds a charge, call your local waste disposal or
environmental agency for advice on disposing of a lithium-ion battery. See "Battery Disposal" in the Product Information Guide.
CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not puncture, incinerate, disassemble, or expose the battery to
temperatures above 65°C (149°F). Keep the battery away from children. Handle damaged or leaking batteries with extreme care. Damaged 
batteries may leak and cause personal injury or equipment damage.
Page: 11
Microsoft® Windows® Power Meter
The Windows Power Meter indicates the remaining battery charge. To check the Power Meter, double-click the icon on the taskbar.
If the computer is connected to an electrical outlet, a icon appears.
 
Charge Gauge
Before you insert a battery, press the status button on the battery charge gauge to illuminate the charge-level lights. Each light represents approximately 20
percent of the total battery charge. For example, if the battery has 80 percent of its charge remaining, four of the lights are on. If no lights appear, the battery
has no charge.
 
Health Gauge
The battery operating time is largely determined by the number of times it is charged. After hundreds of charge and discharge cycles, batteries lose some
charge capacity, or battery health. To check the battery health, press and hold the status button on the battery charge gauge for at least 3 seconds. If no
lights appear, the battery is in good condition, and more than 80 percent of its original charge capacity remains. Each light represents incremental
degradation. If five lights appear, less than 60 percent of the charge capacity remains, and you should consider replacing the battery. See Specifications for
more information about the battery operating time.
A low-battery warning occurs when the battery charge is approximately 90 percent depleted. The computer beeps once, indicating that minimal battery 
operating time remains. During that time, the speaker beeps periodically. If two batteries are installed, the low-battery warning means that the combined
charge of both batteries is approximately 90 percent depleted. The computer enters hibernate mode when the battery charge is at a critically low level. For
more information about low-battery alarms, see Configuring Power Management Settings.
 Conserving Battery Power
Perform the following actions to conserve battery power:
l  Connect the computer to an electrical outlet when possible because battery life is largely determined by the number of times the battery is used and
recharged.
l  Place the computer in standby mode or hibernate mode (see Power Management Modes) when you leave the computer unattended for long periods of
time.
l  Use the Power Management Wizard (see Configuring Power Management Settings) to select options to optimize your computer's power usage. These
options can also be set to change when you press the power button, close the display, or press <Fn><Esc>.
 Power Management Modes
 
Standby Mode
Standby mode conserves power by turning off the display and the hard drive after a predetermined period of inactivity (a time-out). When the computer exits
standby mode, it returns to the same operating state it was in before entering standby mode.
1 battery 2 battery charge gauge
NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery warning. Then connect the computer to an electrical outlet,
or install a second battery in the media bay. If the battery runs completely out of power, hibernate mode begins automatically.
NOTE: See Battery Performance for more information on conserving battery power.
NOTICE: If your computer loses AC and battery power while in standby mode, it may lose data.
Page: 12
To enter standby mode:
l  Click the Start button, click Turn off computer, and then click Stand by.
or
l  Depending on how you set the power management options on the Advanced tab in the Power Options Properties window, use one of the following
methods:
¡  Press the power button.
¡  Close the display.
¡  Press <Fn><Esc>.
To exit standby mode, press the power button or open the display depending on how you set the options on the Advanced tab. You cannot make the
computer exit standby mode by pressing a key or touching the touch pad or track stick.
 
Hibernate Mode
Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then completely turning off the computer. When the
computer exits hibernate mode, it returns to the same operating state it was in before entering hibernate mode.
Your computer enters hibernate mode if the battery charge level becomes critically low.
To manually enter hibernate mode:
l  Click the Start button, click Turn off computer, press and hold <Shift>, and then click Hibernate.
or
l  Depending on how you set the power management options on the Advanced tab in the Power Options Properties window, use one of the following
methods to enter hibernate mode:
¡  Press the power button.
¡  Close the display.
¡  Press <Fn><Esc>.
Some PC Cards or ExpressCards may not operate correctly after the computer exits hibernate mode. Remove and reinsert the card (see Card Types), or simply
restart (reboot) your computer.To exit hibernate mode, press the power button. The computer may take a short time to exit hibernate mode. You cannot make
the computer exit hibernate mode by pressing a key or touching the touch pad or track stick. For more information on hibernate mode, see the documentation
that came with your operating system.
 Configuring Power Management Settings
You can use the QuickSet Power Management Wizard or Windows Power Options Properties to configure the power management settings on your computer.
To access the QuickSet Power Management Wizard, double-click the icon in the taskbar. For more information about QuickSet, click the Help button in the
Power Management Wizard.
To access the Power Options Properties window, click the Start button® Control Panel® Performance and Maintenance® Power Options. For information on
any field in the Power Options Properties window, click the question mark icon on the title bar and then click on the area where you need information.
 Charging the Battery
When you connect the computer to an electrical outlet or install a battery while the computer is connected to an electrical outlet, the computer checks the
battery charge and temperature. If necessary, the AC adapter then charges the battery and maintains the battery charge.
If the battery is hot from being used in your computer or being in a hot environment, the battery may not charge when you connect the computer to an
electrical outlet.
The battery is too hot to start charging if the light flashes alternately green and orange. Disconnect the computer from the electrical outlet and allow the
computer and the battery to cool to room temperature. Then connect the computer to an electrical outlet to continue charging the battery.
NOTICE: You cannot remove devices or undock your computer while your computer is in hibernate mode.
NOTE: With Dell™ ExpressCharge™, when the computer is turned off, the AC adapter charges a completely discharged battery to 80 percent in about 1 
hour and to 100 percent in approximately 2 hours. Charge time is longer with the computer turned on. You can leave the battery in the computer for as
long as you like. The battery's internal circuitry prevents the battery from overcharging.
NOTE: If you want to use a 9-cell battery to obtain Dell ExpressCharge, you need to use it in conjunction with a 90-W AC adapter.
Page: 13
 Replacing the Battery
 
 
For information about replacing the second battery, if applicable, see Media Bay.
To remove the battery:
 
1. If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.
 
2. Ensure that the computer is turned off or in hibernate mode (see Hibernate Mode).Slide the two battery-bay latch releases on the bottom of the
computer toward the sides of the computer until they are engaged.
 
3. Grasp the battery by the battery tab and slide the battery horizontally toward the front of the computer.
 
4. Lift to remove the battery from the bay.
To replace the battery, follow the removal procedure in reverse order.
 Storing a Battery
Remove the battery when you store your computer for an extended period of time. A battery discharges during prolonged storage. After a long storage period,
recharge the battery fully before you use it (see Charging the Battery).
Back to Contents Page
 
CAUTION: Before performing these procedures, turn off the computer, disconnect the AC adapter from the electrical outlet and the computer,
disconnect the modem from the wall connector and computer, and remove any other external cables from the computer.
CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased
from Dell. The battery is designed to work with your Dell™ computer. Do not use a battery from other computers with your computer.
NOTICE: You must remove all external cables from the computer to avoid possible connector damage.
1 battery 2 battery-bay latch release (2)  3  battery tab
Page: 14
Back to Contents Page
  Using Cards
Dell™ Latitude™ D620 User's Guide
  Card Types
  Installing a PC Card or ExpressCard
  Removing a Card or Blank
 Card Types
 
PC Cards
See Specifications for information on supported PC Cards.
The PC Card slot has one connector that supports a single Type I or Type II card. The PC Card slot supports CardBus technology and extended PC Cards.
"Type" of card refers to its thickness, not its functionality.
 
ExpressCards
See Specifications for information on supported ExpressCards.
ExpressCards leverage PC Card technology to provide a fast and convenient way to add memory, wired and wireless network communications (including
Mobile Broadband network [also known as WWAN] communications), multimedia, and security features to your computer. To use an ExpressCard in the PC
Card slot, you must use an adapter.
 
Card Blanks
Your computer shipped with a plastic blank installed in the card slots. Blanks protect unused slots from dust and other particles. Save the blank for use when
no PC card is installed in the slot; blanks from other computers may not fit your computer.
To remove the blank, see Removing a Card or Blank.
 
Extended Cards
An extended PC Card (for example, a wireless network adapter) is longer than a standard PC Card and extends outside the computer. Follow these
precautions when using extended PC Cards:
l  Protect the exposed end of an installed card. Striking the end of the card can damage the system board.
l  Always remove an extended PC Card before you pack the computer in its carrying case.
 Installing a PC Card or ExpressCard
You can install a PC Card in the computer while the computer is running. The computer automatically detects the card.
PC Cards are generally marked with a symbol (such as a triangle or an arrow) to indicate which end to insert into the slot. The cards are keyed to prevent
incorrect insertion. If card orientation is not clear, see the documentation that came with the card.
 
To install a PC Card:
 
1. Hold the card with its orientation symbol pointing into the slot and the top side of the card facing up. The latch may need to be in the "in" position
before you insert the card.
 
NOTE: Electrical and electronic devices are sensitive to electrostatic discharge (ESD). If a substantial ESD occurs, the device may reset and the device
software may attempt to reinitialize a connection. If the software is not operational after an ESD occurrence, restart the modem software program.
NOTE: A PC Card is not a bootable device.
NOTE: An ExpressCard is not a bootable device.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
Page: 15
2. Slide the card into the slot until the card is completely seated in its connector.
If you encounter too much resistance, do not force the card. Check the card orientation and try again.
The computer recognizes most PC Cards and automatically loads the appropriate device driver. If the configuration program tells you to load the
manufacturer's drivers, use the floppy disk or CD that came with the PC Card.
To install an ExpressCard:
 
1. Place the ExpressCard in the adapter.
 
2. Install the ExpressCard with adapter the same way as a PC Card. See the instructions for installing a PC Card.
 Removing a Card or Blank
 
Press the latch and remove the card or blank. For some latches, you must press the latch twice: once to pop the latch out, and then a second time to pop the
card out.
Back to Contents Page
 
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
NOTICE: Click the icon in the taskbar to select a card and stop it from functioning before you remove it from the computer. If you do not stop the
card in the configuration utility, you could lose data. Do not attempt to eject a card by pulling its cable, if one is attached.
Page: 16
Back to Contents Page
  Using the Display
Dell™ Latitude™ D620 User's Guide
  Adjusting Brightness
  Switching the Video Image
  Setting Display Resolution and Refresh Rate
  Dual Independent Display Mode
  Swapping Primary and Secondary Displays
  Using the Ambient Light Sensor
 Adjusting Brightness
When a Dell™ computer is running on battery power, you can conserve power by setting the brightness to the lowest comfortable setting by pressing <Fn> 
and the up- or down-arrow key on the keyboard.
You can press the following keys to adjust display brightness:
l  Press <Fn> and the up-arrow key to increase brightness on the integrated display only (not on an external monitor).
l  Press <Fn> and the down-arrow key to decrease brightness on the integrated display only (not on an external monitor).
 Switching the Video Image
When you start the computer with an external device (such as an external monitor or projector) attached and turned on, the image may appear on either the
computer display or the external device.
Press <Fn><F8> to switch the video image between the display only, the external device only, or the display and the external device simultaneously.
 Setting Display Resolution and Refresh Rate
To display a program at a specific resolution, both the graphics card and the display must support the program, and the necessary video drivers must be
installed.
Before you change any of the default display settings, make a note of the default settings for future reference.
If you choose a resolution or color palette that is higher than the display supports, the settings adjust automatically to the closest supported values.
 
1. Click the Start button and click Control Panel.
 
2. Under Pick a category, click Appearance and Themes.
 
3. Under Pick a task..., click the area you want to change, or under or pick a Control Panel icon, click Display.
 
4. In the Display Properties window, click the Settings tab.
 
5. Try different settings for Color quality and Screen resolution.
If the video resolution setting is higher than that supported by the display, the computer enters pan mode. In pan mode, the entire screen cannot be
displayed at one time. For example, the taskbar that usually appears at the bottom of the desktop may no longer be visible. To view the rest of the screen,
use the touch pad or track stick to pan up, down, left, and right.
 Dual Independent Display Mode
NOTE: Brightness key combinations only affect the display on your portable computer, not monitors or projectors that you attach to your portable
computer or docking device. If your computer is connected to an external monitor and you try to change the brightness level, the Brightness Meter may
appear, but the brightness level on the external device does not change.
NOTE: Use only the Dell-installed video drivers, which are designed to offer the best performance with your Dell-installed operating system.
NOTE: As the resolution increases, icons and text appear smaller on the screen.
NOTICE: You can damage an external monitor by using an unsupported refresh rate. Before adjusting the refresh rate on an external monitor, see the
user's guide for the monitor.
Page: 17
You can attach an external monitor or projector to your computer and use it as an extension of your display (known as "dual independent display" or
"extended desktop" mode). This mode allows you to use both screens independently and drag objects from one screen to the other, effectively doubling the
amount of viewable work space.
 
1. Connect the external monitor, TV, or projector to the computer.
 
2. Under Pick a category, click Appearance and Themes.
 
3. Under Pick a task..., click the area you want to change, or under or pick a Control Panel icon, click Display.
 
4. In the Display Properties window, click the Settings tab.
 
5. Click the monitor 2 icon, click the Extend my Windows desktop onto this monitor check box, and then click Apply.
 
6. Change Screen resolution to the appropriate sizes for both displays and click Apply.
 
7. If prompted to restart the computer, click Apply the new color setting without restarting and click OK.
 
8. If prompted, click OK to resize your desktop.
 
9. If prompted, click Yes to keep the settings.
 
10. Click OK to close the Display Properties window.
To disable dual independent display mode:
 
1. Click the Settings tab in the Display Properties window.
 
2. Click the monitor 2 icon, uncheck the Extend my Windows desktop onto this monitor option, and then click Apply.
If necessary, press <Fn><F8> to bring the screen image back to the computer display.
 Swapping Primary and Secondary Displays
To swap your primary and secondary display designations (for example, to use your external monitor as your primary display after docking):
 
1. Click the Start button and click Control Panel.
 
2. Under Pick a category, click Appearance and Themes.
 
3. Under Pick a task..., click the area you want to change, or under or pick a Control Panel icon, click Display.
 
4. Click the Settings tab® Advanced® Displays tab.
See the documentation that came with your video card for additional information.
 Using the Ambient Light Sensor
The ambient light sensor (ALS) is located on the bottom of the computer display panel. The ALS detects available environmental light and automatically
increases or decreases the display backlighting to compensate for low-light and high-light environments.
You can enable or disable the ALS feature by pressing the <Fn> and left-arrow key combination.
NOTE: If you choose a resolution or color palette that is higher than the display supports, the settings adjust automatically to the closest supported
values. For more information, see your operating system documentation.
NOTE: Do not cover the ALS with any adhesive labels. If covered up, the ALS automatically sets the display brightness to the minimum level.
Page: 18
The ALS is disabled when your computer is shipped to you. If you enable the ALS and then use any of the display brightness key combinations, the ALS is
disabled and the display brightness is increased or decreased accordingly.
Dell™ QuickSet allows you to enable or disable the ALS feature. You can also adjust maximum and minimum brightness settings that are activated when you 
enable the ALS feature. For more information about QuickSet, right-click the icon in the taskbar, and click Help.
Back to Contents Page
 
1 ambient light sensor
NOTE: Rebooting the computer returns the ambient light sensor to the last setting of enabled or disabled.
NOTE: The ambient light sensor adjusts the display backlighting on your portable computer only. It does not control the brightness on any external
monitors or projectors.
Page: 19
Back to Contents Page
  Reinstalling Software
Dell™ Latitude™ D620 User's Guide
  Drivers
  Resolving Software and Hardware Incompatibilities
  Using Microsoft® Windows® XP System Restore
  Using the Operating System CD
 Drivers
 
What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program.
A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only
its driver recognizes.
Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed.
Many drivers, such as the keyboard driver, come with your Microsoft® Windows® operating system. You may need to install drivers if you:
l  Upgrade your operating system.
l  Reinstall your operating system.
l  Connect or install a new device.
 
Identifying Drivers
If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver.
 
1. Click the Start button and click Control Panel.
 
2. Under Pick a Category, click Performance and Maintenance.
 
3. Click System.
 
4. In the System Properties window, click the Hardware tab.
 
5. Click Device Manager.
 
6. Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon.
If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver.
 
Reinstalling Drivers and Utilities
 
Using Windows XP Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously
installed version.
 
1. Click the Start button and click Control Panel.
 
2. Under Pick a Category, click Performance and Maintenance.
NOTE: The Drivers and Utilities CD and the Operating System CD are optional and may not ship with your computer.
NOTICE: The Drivers and Utilities CD may contain drivers for operating systems that are not on your computer. Ensure that you are installing software
appropriate for your operating system.
NOTICE: The Dell Support website at support.dell.com and the optional Drivers and Utilities CD provide approved drivers for Dell™ computers. If you 
install drivers obtained from other sources, your computer might not work correctly.
Page: 20
 
3. Click System.
 
4. In the System Properties window, click the Hardware tab.
 
5. Click Device Manager.
 
6. Right-click the device for which the new driver was installed and click Properties.
 
7. Click the Drivers tab.
 
8. Click Roll Back Driver.
If Device Driver Rollback does not resolve the problem, then use System Restore to return your computer to the operating state that existed before you
installed the new driver.
 
Using the Optional Drivers and Utilities CD
If using Device Driver Rollback or System Restore does not resolve the problem, then reinstall the driver from the Drivers and Utilities CD (also known as the
ResourceCD).
 
1. Save and close any open files, and exit any open programs.
 
2. Insert the Drivers and Utilities CD.
In most cases, the CD starts running automatically. If it does not, start Windows Explorer, click your CD drive directory to display the CD contents, and
then double-click the autorcd.exe file. The first time that you run the CD, it might prompt you to install setup files. Click OK, and follow the instructions
on the screen to continue.
 
3. From the Language drop-down menu in the toolbar, select your preferred language for the driver or utility (if available). A welcome screen appears.
 
4. Click Next.
The CD automatically scans your hardware to detect drivers and utilities used by your computer.
 
5. After the CD completes the hardware scan, you can also detect other drivers and utilities. Under Search Criteria, select the appropriate categories from
the System Model, Operating System, and Topic drop-down menus.
A link or links appear(s) for the specific drivers and utilities used by your computer.
 
6. Click the link of a specific driver or utility to display information about the driver or utility that you want to install.
 
7. Click the Install button (if present) to begin installing the driver or utility. At the welcome screen, follow the screen prompts to complete the installation.
If no Install button is present, automatic installation is not an option. For installation instructions, either see the appropriate instructions in the following
subsections, or click Extract, follow the extracting instructions, and then read the readme file.
If instructed to navigate to the driver files, click the CD directory on the driver information window to display the files associated with that driver.
 
Manually Reinstalling Drivers
 
1. After extracting the driver files to your hard drive as described in the previous section, click the Start button and right-click My Computer on the
desktop.
 
2. Click Properties.
 
3. Click the Hardware tab and click Device Manager.
 
4. Double-click the type of device for which you are installing the driver (for example, Modems or Infrared devices).
 
5. Double-click the name of the device for which you are installing the driver.
 
6. Click the Driver tab and click Update Driver.
 
NOTE: The Drivers and Utilities CD may be optional and may not ship with your computer.
NOTE: If you are reinstalling an infrared sensor driver, you must first enable the infrared sensor in system setup (see Enabling the Infrared Sensor)
before continuing with the driver installation.
Page: 21
7. Click Install from a list or specific location (Advanced) and click Next.
 
8. Click Browse and browse to the location to which you previously extracted the driver files.
 
9. When the name of the appropriate driver appears, click Next.
 
10. Click Finish and restart your computer.
 Resolving Software and Hardware Incompatibilities
If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to
resolve the incompatibility:
 
1. Click the Start button and click Help and Support.
 
2. Type hardware troubleshooter in the Search field and click the arrow to start the search.
 
3. Click Hardware Troubleshooter in the Search Results list.
 
4. In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and click Next.
 Using Microsoft® Windows® XP System Restore
The Microsoft® Windows® XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting
data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help
and Support Center for information on using System Restore.
 
Creating a Restore Point
 
1. Click the Start button and click Help and Support.
 
2. Click System Restore.
 
3. Follow the instructions on the screen.
 
Restoring the Computer to an Earlier Operating State
 
1. Click the Start button, point to All Programs® Accessories® System Tools, and then click System Restore.
 
2. Ensure that Restore my computer to an earlier time is selected and click Next.
 
3. Click a calendar date to which you want to restore your computer.
The Select a Restore Point screen provides a calendar that allows you to see and select restore points. All calendar dates with available restore points
appear in boldface type.
 
4. Select a restore point and click Next.
If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the
restore point that you prefer.
 
5. Click Next.
The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts.
 
6. After the computer restarts, click OK.
NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them.
NOTE: The procedures in this document were written for the Windows default view, so they may not work if you set your Dell™ computer to the 
Windows Classic view.
NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do not alter, open,
or delete any files or programs until the system restoration is complete.
Page: 22
To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.
 
Undoing the Last System Restore
 
1. Click the Start button, point to All Programs® Accessories® System Tools, and then click System Restore.
 
2. Click Undo my last restoration and click Next.
 
3. Click Next.
The System Restore screen appears and the computer restarts.
 
4. After the computer restarts, click OK.
 
Enabling System Restore
If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is
enabled:
 
1. Click the Start button and click Control Panel.
 
2. Click Performance and Maintenance.
 
3. Click System.
 
4. Click the System Restore tab.
 
5. Ensure that Turn off System Restore is unchecked.
 Using the Operating System CD
 
Before You Begin
If you are considering reinstalling the Windows XP operating system to correct a problem with a newly installed driver, first try using Windows XP Device Driver
Rollback. See Using Windows XP Device Driver Rollback. If Device Driver Rollback does not resolve the problem, then use System Restore to return your
operating system to the operating state it was in before you installed the new device driver. See Using Microsoft® Windows® XP System Restore.
To reinstall Windows XP, you need the following items:
l  Dell™ Operating System CD
l  Dell Drivers and Utilities CD
 
Reinstalling Windows XP
The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus
protection program, and other software.
 
1. Save and close any open files and exit any open programs.
 
2. Insert the Operating System CD. Click Exit if the Install Windows XP message appears.
 
3. Restart the computer.
NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or
programs until the system restoration is complete.
NOTICE: You must use Windows XP Service Pack 1 (SP1) or later when you reinstall Windows XP.
NOTE: The Drivers and Utilities CD contains drivers that were installed during assembly of the computer. Use the Drivers and Utilities CD to load any
required, including the drivers required if your computer has a RAID controller. drivers. Depending
NOTICE: The Operating System CD provides options for reinstalling Windows XP. The options can overwrite files and possibly affect programs installed
on your hard drive. Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you to do so.
Page: 23
 
4. Press <F12> immediately after the DELL™ logo appears. 
If the operating system logo appears, wait until you see the Windows desktop, and then shut down the computer and try again.
 
5. Follow the instructions on the screen to complete the installation.
Back to Contents Page
 
Page: 24
Back to Contents Page
  Finding Information
Dell™ Latitude™ D620 User's Guide
NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries.
NOTE: Additional information may ship with your computer.
 
What Are You Looking For?
 
Find It Here
l  A diagnostic program for my computer
l  Drivers for my computer
l  My device documentation
l  Notebook System Software (NSS)
  Drivers and Utilities CD (also known as ResourceCD)
 
NOTE: The Drivers and Utilities CD may be optional and may not ship with your
computer.
Documentation and drivers are already installed on your computer. You can use
the CD to reinstall drivers (see Reinstalling Drivers and Utilities) or to run the Dell
Diagnostics (see Dell Diagnostics).
Readme files may be included on your CD to provide last-minute updates about
technical changes to your computer or advanced technical-reference material for
technicians or experienced users.
 
 
NOTE: Drivers and documentation updates can be found at support.dell.com.
l  How to set up my computer
l  Basic troubleshooting information
l  How to run the Dell Diagnostics
l  How to remove and install parts
  Quick Reference Guide
 
NOTE: This document may be optional and may not ship with your computer.
 
NOTE: This document is available as a PDF at support.dell.com.
l  Warranty information
l  Terms and Conditions (U.S. only)
l  Safety instructions
l  Regulatory information
l  Ergonomics information
l  End User License Agreement
  Dell™ Product Information Guide
l  How to remove and replace parts
l  Specifications
l  How to configure system settings
l  How to troubleshoot and solve problems
  Dell Latitude™ User's Guide
Microsoft Windows XP Help and Support Center
1.  Click the Start button and click Help and Support.
2.  Click Dell User and System Guides and click System Guides.
Page: 25
3.  Click the User's Guide for your computer.
l  Service Tag and Express Service Code
l  Microsoft Windows License Label
  Service Tag and Microsoft® Windows® License
These labels are located on the bottom of your computer.
l  Use the Service Tag to identify your computer when you use
support.dell.com or contact support. It is recommended that you keep a
copy of the Service Tag in a secure location in case your computer is lost or
stolen.
l  Enter the Express Service Code to direct your call when contacting support.
l  Solutions — Troubleshooting hints and tips, articles from
technicians, and online courses, frequently asked questions
l  Community — Online discussion with other Dell customers
l  Upgrades — Upgrade information for components, such as
memory, the hard drive, and the operating system
l  Customer Care — Contact information, service call and order
status, warranty, and repair information
l  Service and support — Service call status and support history,
service contract, online discussions with support
l  Reference — Computer documentation, details on my computer
configuration, product specifications, and white papers
l  Downloads — Certified drivers, patches, and software updates
l  Notebook System Software (NSS)— If you reinstall the operating
system for your computer, you should also reinstall the NSS utility.
NSS provides critical updates for your operating system and
support for Dell™ 3.5-inch USB floppy drives, Intel® Pentium® M
processors, optical drives, and USB devices. NSS is necessary for
correct operation of your Dell computer. The software
automatically detects your computer and operating system and
installs the updates appropriate for your configuration.
  Dell Support Website — support.dell.com
 
NOTE: Select your region to view the appropriate support site.
To download Notebook System Software:
1.  Go to support.dell.com and click Downloads.
2.  Enter your Service Tag or product model.
3.  In the Download Category drop-down menu, click All.
4.  Select the operating system and operating system language for your
computer, and click Submit.
5.  Under Select a Device, scroll to System and Configuration Utilities, and
click Dell Notebook System Software.
l  Software upgrades and troubleshooting hints — Frequently asked
questions, hot topics, and general health of your computing
environment
  Dell Support Utility
The Dell Support Utility is an automated upgrade and notification system installed
on your computer. This support provides real-time health scans of your computing
environment, software updates, and relevant self-support information. Access the
Dell Support Utility from the icon in the taskbar. For more information, see
Accessing the Dell Support Utility.
l  How to use Windows XP
l  How to work with programs and files
l  How to personalize my desktop
  Windows Help and Support Center
1.  Click the Start button and click Help and Support.
2.  Type a word or phrase that describes your problem and click the arrow
icon.
3.  Click the topic that describes your problem.
4.  Follow the instructions on the screen.
l  Information on network activity, the Power Management Wizard,
hotkeys, and other items controlled by Dell QuickSet
  Dell QuickSet Help
To view Dell QuickSet Help, right-click the icon in the Microsoft® Windows® 
taskbar.
For more information on Dell QuickSet, see Dell™ QuickSet Features.
l  How to reinstall my operating system   Operating System CD
 
NOTE: The Operating System CD may be optional and may not ship with your
computer.
The operating system is already installed on your computer. To reinstall your
operating system, use the optional Operating System CD. See Using the Operating
System CD.
After you reinstall your operating system, use the Drivers and Utilities CD
(ResourceCD) to reinstall drivers for the devices that came with your computer.
Page: 26
Back to Contents Page
 
 
NOTE: The color of your CD varies based on the operating system you ordered.
Page: 27
Back to Contents Page
  Glossary
Dell™ Latitude™ D620 User's Guide
Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer.
 A
AC — alternating current — The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet.
ACPI — advanced configuration and power interface — A power management specification that enables Microsoft® Windows® operating systems to put a
computer in standby or hibernate mode to conserve the amount of electrical power allocated to each device attached to the computer.
AGP — accelerated graphics port — A dedicated graphics port that allows system memory to be used for video-related tasks. AGP delivers a smooth, true-color
video image because of the faster interface between the video circuitry and the computer memory.
AHCI — Advanced Host Controller Interface — An interface for a SATA hard drive Host Controller which allows the storage driver to enable technologies such
as Native Command Queuing (NCQ) and hot plug.
ALS — ambient light sensor.
antivirus software — A program designed to identify, quarantine, and/or delete viruses from your computer.
ASF — alert standards format — A standard to define a mechanism for reporting hardware and software alerts to a management console. ASF is designed to
be platform- and operating system-independent.
 B
battery life span — The length of time (years) during which a portable computer battery is able to be depleted and recharged.
battery operating time — The length of time (minutes or hours) that a portable computer battery powers the computer.
BIOS — basic input/output system — A program (or utility) that serves as an interface between the computer hardware and the operating system. Unless you
understand what effect these settings have on the computer, do not change them. Also referred to as system setup.
bit — The smallest unit of data interpreted by your computer.
Bluetooth
®
wireless technology — A wireless technology standard for short-range (9 m [29 feet]) networking devices that allows for enabled devices to
automatically recognize each other.
boot sequence — Specifies the order of the devices from which the computer attempts to boot.
bootable CD — A CD that you can use to start your computer. In case your hard drive is damaged or your computer has a virus, ensure that you always have
a bootable CD or floppy disk available. Your Drivers and Utilities or ResourceCD is a bootable CD.
bootable disk — A disk that you can use to start your computer. In case your hard drive is damaged or your computer has a virus, ensure that you always
have a bootable CD or floppy disk available.
bps — bits per second — The standard unit for measuring data transmission speed.
BTU — British thermal unit — A measurement of heat output.
bus — A communication pathway between the components in your computer.
bus speed — The speed, given in MHz, that indicates how fast a bus can transfer information.
byte — The basic data unit used by your computer. A byte is usually equal to 8 bits.
 C
C — Celsius — A temperature measurement scale where 0° is the freezing point and 100° is the boiling point of water.
cache — A special high-speed storage mechanism which can be either a reserved section of main memory or an independent high-speed storage device. The
cache enhances the efficiency of many processor operations.
L1 cache — Primary cache stored inside the processor.
L2 cache — Secondary cache which can either be external to the processor or incorporated into the processor architecture.
carnet — An international customs document that facilitates temporary imports into foreign countries. Also known as a merchandise passport.
CD-R — CD recordable — A recordable version of a CD. Data can be recorded only once onto a CD-R. Once recorded, the data cannot be erased or written
over.
Page: 28
CD-RW — CD rewritable — A rewritable version of a CD. Data can be written to a CD-RW disc, and then erased and written over (rewritten).
CD-RW drive — A drive that can read CDs and write to CD-RW (rewritable CDs) and CD-R (recordable CDs) discs. You can write to CD-RW discs multiple times,
but you can write to CD-R discs only once.
CD-RW/DVD drive — A drive, sometimes referred to as a combo drive, that can read CDs and DVDs and write to CD-RW (rewritable CDs) and CD-R
(recordable CDs) discs. You can write to CD-RW discs multiple times, but you can write to CD-R discs only once.
clock speed — The speed, given in MHz, that indicates how fast computer components that are connected to the system bus operate.
COA — Certificate of Authenticity — The Windows alpha-numeric code located on a sticker on your computer. Also referred to as the Product Key or
Product ID.
Control Panel — A Windows utility that allows you to modify operating system and hardware settings, such as display settings.
controller — A chip that controls the transfer of data between the processor and memory or between the processor and devices.
CRIMM — continuity rambus in-line memory module — A special module that has no memory chips and is used to fill unused RIMM slots.
cursor — The marker on a display or screen that shows where the next keyboard, touch pad, or mouse action will occur. It often is a blinking solid line, an
underline character, or a small arrow.
 D
DDR SDRAM — double-data-rate SDRAM — A type of SDRAM that doubles the data burst cycle, improving system performance.
DDR2 SDRAM — double-data-rate 2 SDRAM — A type of DDR SDRAM that uses a 4-bit prefetch and other architectural changes to boost memory speed to over
400 MHz.
device — Hardware such as a disk drive, printer, or keyboard that is installed in or connected to your computer.
device driver — See driver.
DIMM — dual in-line memory module — A circuit board with memory chips that connects to a memory module on the system board.
DIN connector — A round, six-pin connector that conforms to DIN (Deutsche Industrie-Norm) standards; it is typically used to connect PS/2 keyboard or mouse
cable connectors.
disk striping — A technique for spreading data over multiple disk drives. Disk striping can speed up operations that retrieve data from disk storage.
Computers that use disk striping generally allow the user to select the data unit size or stripe width.
DMA — direct memory access — A channel that allows certain types of data transfer between RAM and a device to bypass the processor.
docking device — See APR.
DMTF — Distributed Management Task Force — A consortium of hardware and software companies who develop management standards for distributed
desktop, network, enterprise, and Internet environments.
domain — A group of computers, programs, and devices on a network that are administered as a unit with common rules and procedures for use by a specific
group of users. A user logs on to the domain to gain access to the resources.
DRAM — dynamic random-access memory — Memory that stores information in integrated circuits containing capacitors.
driver — Software that allows the operating system to control a device such as a printer. Many devices do not work properly if the correct driver is not
installed in the computer.
DSL — Digital Subscriber Line — A technology that provides a constant, high-speed Internet connection through an analog telephone line.
dual-core — An Intel® technology in which two physical computational units exist inside a single processor package, thereby increasing computing efficiency
and multi-tasking ability.
dual display mode — A display setting that allows you to use a second monitor as an extension of your display. Also referred to as extended display mode.
DVD-R — DVD recordable — A recordable version of a DVD. Data can be recorded only once onto a DVD-R. Once recorded, the data cannot be erased or
written over.
DVD+RW — DVD rewritable — A rewritable version of a DVD. Data can be written to a DVD+RW disc, and then erased and written over (rewritten). (DVD+RW
technology is different from DVD-RW technology.)
DVD+RW drive — drive that can read DVDs and most CD media and write to DVD+RW (rewritable DVDs) discs.
DVI — digital video interface — A standard for digital transmission between a computer and a digital video display.
 E
ECC — error checking and correction — A type of memory that includes special circuitry for testing the accuracy of data as it passes in and out of memory.
ECP — extended capabilities port — A parallel connector design that provides improved bidirectional data transmission. Similar to EPP, ECP uses direct memory
access to transfer data and often improves performance.
EIDE — enhanced integrated device electronics — An improved version of the IDE interface for hard drives and CD drives.
Page: 29
EMI — electromagnetic interference — Electrical interference caused by electromagnetic radiation.
ENERGY STAR® — Environmental Protection Agency requirements that decrease the overall consumption of electricity.
EPP — enhanced parallel port — A parallel connector design that provides bidirectional data transmission.
ESD — electrostatic discharge — A rapid discharge of static electricity. ESD can damage integrated circuits found in computer and communications equipment.
expansion card — A circuit board that installs in an expansion slot on the system board in some computers, expanding the capabilities of the computer.
Examples include video, modem, and sound cards.
expansion slot — A connector on the system board (in some computers) where you insert an expansion card, connecting it to the system bus.
ExpressCard — A removable I/O card adhering to the PCMCIA standard. Modems and network adapters are common types of ExpressCards. ExpressCards
support both the PCI Express and USB 2.0 standard.
Express Service Code — A numeric code located on a sticker on your Dell™ computer. Use the Express Service Code when contacting Dell for assistance. 
Express Service Code service may not be available in some countries.
extended display mode — A display setting that allows you to use a second monitor as an extension of your display. Also referred to as dual display mode.
extended PC Card — A PC Card that extends beyond the edge of the PC Card slot when installed.
 F
Fahrenheit — A temperature measurement scale where 32° is the freezing point and 212° is the boiling point of water.
FBD — fully-buffered DIMM — A DIMM with DDR2 DRAM chips and an Advanced Memory Buffer (AMB) that speeds communication between the DDR2 SDRAM
chips and the system.
FCC — Federal Communications Commission — A U.S. agency responsible for enforcing communications-related regulations that state how much radiation
computers and other electronic equipment can emit.
fingerprint reader — A strip sensor that uses your unique fingerprint to authenticate your user identity to help secure your computer.
folder — A term used to describe space on a disk or drive where files are organized and grouped. Files in a folder can be viewed and ordered in various ways,
such as alphabetically, by date, and by size.
format — The process that prepares a drive or disk for file storage. When a drive or disk is formatted, the existing information on it is lost.
FSB — front side bus — The data path and physical interface between the processor and RAM.
FTP — file transfer protocol — A standard Internet protocol used to exchange files between computers connected to the Internet.
 G
G — gravity — A measurement of weight and force.
GB — gigabyte — A measurement of data storage that equals 1024 MB (1,073,741,824 bytes). When used to refer to hard drive storage, the term is often
rounded to 1,000,000,000 bytes.
GHz — gigahertz — A measurement of frequency that equals one thousand million Hz, or one thousand MHz. The speeds for computer processors, buses, and
interfaces are often measured in GHz.
graphics mode — A video mode that can be defined as x horizontal pixels by y vertical pixels by z colors. Graphics modes can display an unlimited variety of
shapes and fonts.
GUI — graphical user interface — Software that interacts with the user by means of menus, windows, and icons. Most programs that operate on the Windows
operating systems are GUIs.
 H
hard drive — A drive that reads and writes data on a hard disk. The terms hard drive and hard disk are often used interchangeably.
heat sink — A metal plate on some processors that helps dissipate heat.
hibernate mode — A power management mode that saves everything in memory to a reserved space on the hard drive and then turns off the computer.
When you restart the computer, the memory information that was saved to the hard drive is automatically restored.
HTTP — hypertext transfer protocol — A protocol for exchanging files between computers connected to the Internet.
Hyper-Threading — Hyper-Threading is an Intel technology that can enhance overall computer performance by allowing one physical processor to function as
two logical processors, capable of performing certain tasks simultaneously.
Hz — hertz — A unit of frequency measurement that equals 1 cycle per second. Computers and electronic devices are often measured in kilohertz (kHz),
megahertz (MHz), gigahertz (GHz), or terahertz (THz).
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 I
IC — integrated circuit — A semiconductor wafer, or chip, on which thousands or millions of tiny electronic components are fabricated for use in computer,
audio, and video equipment.
IDE — integrated device electronics — An interface for mass storage devices in which the controller is integrated into the hard drive or CD drive.
IEEE 1394 — Institute of Electrical and Electronics Engineers, Inc. — A high-performance serial bus used to connect IEEE 1394-compatible devices, such as
digital cameras and DVD players, to the computer.
infrared sensor — A port that allows you to transfer data between the computer and infrared-compatible devices without using a cable connection.
integrated — Usually refers to components that are physically located on the computer's system board. Also referred to as built-in.
I/O — input/output — An operation or device that enters and extracts data from your computer. Keyboards and printers are I/O devices.
I/O address — An address in RAM that is associated with a specific device (such as a serial connector, parallel connector, or expansion slot) and allows the
processor to communicate with that device.
IrDA — Infrared Data Association — The organization that creates international standards for infrared communications.
IRQ — interrupt request — An electronic pathway assigned to a specific device so that the device can communicate with the processor. Each device connection
must be assigned an IRQ. Although two devices can share the same IRQ assignment, you cannot operate both devices simultaneously.
ISP — Internet service provider — A company that allows you to access its host server to connect directly to the Internet, send and receive e-mail, and access
websites. The ISP typically provides you with a software package, user name, and access phone numbers for a fee.
 K
Kb — kilobit — A unit of data that equals 1024 bits. A measurement of the capacity of memory integrated circuits.
KB — kilobyte — A unit of data that equals 1024 bytes but is often referred to as 1000 bytes.
key combination — A command requiring you to press multiple keys at the same time.
kHz — kilohertz — A measurement of frequency that equals 1000 Hz.
 L
LAN — local area network — A computer network covering a small area. A LAN usually is confined to a building or a few nearby buildings. A LAN can be
connected to another LAN over any distance through telephone lines and radio waves to form a wide area network (WAN).
LCD — liquid crystal display — The technology used by portable computer and flat-panel displays.
LED — light-emitting diode — An electronic component that emits light to indicate the status of the computer.
local bus — A data bus that provides a fast throughput for devices to the processor.
LPT — line print terminal — The designation for a parallel connection to a printer or other parallel device.
 M
Mb — megabit — A measurement of memory chip capacity that equals 1024 Kb.
Mbps — megabits per second — One million bits per second. This measurement is typically used for transmission speeds for networks and modems.
MB — megabyte — A measurement of data storage that equals 1,048,576 bytes. 1 MB equals 1024 KB. When used to refer to hard drive storage, the term is 
often rounded to 1,000,000 bytes.
MB/sec — megabytes per second — One million bytes per second. This measurement is typically used for data transfer ratings.
media bay — A bay that supports devices such as optical drives, a second battery, or a Dell TravelLite™ module.
memory — A temporary data storage area inside your computer. Because the data in memory is not permanent, it is recommended that you frequently save
your files while you are working on them, and always save your files before you shut down the computer. Your computer can contain several different forms of
memory, such as RAM, ROM, and video memory. Frequently, the word memory is used as a synonym for RAM.
memory address — A specific location where data is temporarily stored in RAM.
memory mapping — The process by which the computer assigns memory addresses to physical locations at start-up. Devices and software can then identify
information that the processor can access.
memory module — A small circuit board containing memory chips, which connects to the system board.
MHz — megahertz — A measure of frequency that equals 1 million cycles per second. The speeds for computer processors, buses, and interfaces are often
Page: 31
measured in MHz.
modem — A device that allows your computer to communicate with other computers over analog telephone lines. Three types of modems include: external, PC
Card, and internal. You typically use your modem to connect to the Internet and exchange e-mail.
module bay — See media bay.
ms — millisecond — A measure of time that equals one thousandth of a second. Access times of storage devices are often measured in ms.
 N
network adapter — A chip that provides network capabilities. A computer may include a network adapter on its system board, or it may contain a PC Card with
an adapter on it. A network adapter is also referred to as a NIC (network interface controller).
NIC — See network adapter.
notification area — The section of the Windows taskbar that contains icons for providing quick access to programs and computer functions, such as the clock,
volume control, and print status. Also referred to as system tray.
ns — nanosecond — A measure of time that equals one billionth of a second.
NVRAM — nonvolatile random access memory — A type of memory that stores data when the computer is turned off or loses its external power source. NVRAM
is used for maintaining computer configuration information such as date, time, and other system setup options that you can set.
 O
optical drive — A drive that uses optical technology to read or write data from CDs, DVDs, or DVD+RWs. Example of optical drives include CD drives, DVD
drives, CD-RW drives, and CD-RW/DVD combo drives.
 P
parallel connector — An I/O port often used to connect a parallel printer to your computer. Also referred to as an LPT port.
partition — A physical storage area on a hard drive that is assigned to one or more logical storage areas known as logical drives. Each partition can contain
multiple logical drives.
PC Card — A removable I/O card adhering to the PCMCIA standard. Modems and network adapters are common types of PC Cards.
PCI — peripheral component interconnect — PCI is a local bus that supports 32-and 64-bit data paths, providing a high-speed data path between the
processor and devices such as video, drives, and networks.
PCI Express — A modification to the PCI interface that boosts the data transfer rate between the processor and the devices attached to it. PCI Express can
transfer data at speeds from 250 MB/sec to 4 GB/sec. If the PCI Express chip set and the device are capable of different speeds, they will operate at the 
slower speed.
PCMCIA — Personal Computer Memory Card International Association — The organization that establishes standards for PC Cards.
PIO — programmed input/output — A method of transferring data between two devices through the processor as part of the data path.
pixel — A single point on a display screen. Pixels are arranged in rows and columns to create an image. A video resolution, such as 800 x 600, is expressed as
the number of pixels across by the number of pixels up and down.
Plug-and-Play — The ability of the computer to automatically configure devices. Plug and Play provides automatic installation, configuration, and compatibility
with existing hardware if the BIOS, operating system, and all devices are Plug and Play compliant.
POST — power-on self-test — Diagnostics programs, loaded automatically by the BIOS, that perform basic tests on the major computer components, such as
memory, hard drives, and video. If no problems are detected during POST, the computer continues the start-up.
processor — A computer chip that interprets and executes program instructions. Sometimes the processor is referred to as the CPU (central processing unit).
PS/2 — personal system/2 — A type of connector for attaching a PS/2-compatible keyboard, mouse, or keypad.
PXE — pre-boot execution environment — A WfM (Wired for Management) standard that allows networked computers that do not have an operating system to
be configured and started remotely.
 R
RAID — redundant array of independent disks — A method of providing data redundancy. Some common implementations of RAID include RAID 0, RAID 1, 
RAID 5, RAID 10, and RAID 50.
RAM — random-access memory — The primary temporary storage area for program instructions and data. Any information stored in RAM is lost when you shut
down your computer.
readme file — A text file included with a software package or hardware product. Typically, readme files provide installation information and describe new
product enhancements or corrections that have not yet been documented.
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read-only — Data and/or files you can view but cannot edit or delete. A file can have read-only status if:
¡  It resides on a physically write-protected floppy disk, CD, or DVD.
¡  It is located on a network in a directory and the system administrator has assigned rights only to specific individuals.
refresh rate — The frequency, measured in Hz, at which your screen's horizontal lines are recharged (sometimes also referred to as its vertical frequency). The
higher the refresh rate, the less video flicker can be seen by the human eye.
resolution — The sharpness and clarity of an image produced by a printer or displayed on a monitor. The higher the resolution, the sharper the image.
RFI — radio frequency interference — Interference that is generated at typical radio frequencies, in the range of 10 kHz to 100,000 MHz. Radio frequencies are
at the lower end of the electromagnetic frequency spectrum and are more likely to have interference than the higher frequency radiations, such as infrared
and light.
ROM — read-only memory — Memory that stores data and programs that cannot be deleted or written to by the computer. ROM, unlike RAM, retains its
contents after you shut down your computer. Some programs essential to the operation of your computer reside in ROM.
RPM — revolutions per minute — The number of rotations that occur per minute. Hard drive speed is often measured in rpm.
RTC — real time clock — Battery-powered clock on the system board that keeps the date and time after you shut down the computer.
RTCRST — real-time clock reset — A jumper on the system board of some computers that can often be used for troubleshooting problems.
 S
SAS — serial attached SCSI — A faster, serial version of the SCSI interface (as opposed to the original SCSI parallel architecture).
SATA — serial ATA — A faster, serial version of the ATA (IDE) interface.
ScanDisk — A Microsoft utility that checks files, folders, and the hard disk's surface for errors. ScanDisk often runs when you restart the computer after it has
stopped responding.
SCSI — small computer system interface — A high-speed interface used to connect devices to a computer, such as hard drives, CD drives, printers, and
scanners. The SCSI can connect many devices using a single controller. Each device is accessed by an individual identification number on the SCSI controller
bus.
SDRAM — synchronous dynamic random-access memory — A type of DRAM that is synchronized with the optimal clock speed of the processor.
serial connector — An I/O port often used to connect devices such as a handheld digital device or digital camera to your computer.
Service Tag — A bar code label on your computer that identifies your computer when you access Dell Support at support.dell.com or when you call Dell for
customer service or technical support.
setup program — A program that is used to install and configure hardware and software. The setup.exe or install.exe program comes with most Windows
software packages. Setup program differs from system setup.
shortcut — An icon that provides quick access to frequently used programs, files, folders, and drives. When you place a shortcut on your Windows desktop
and double-click the icon, you can open its corresponding folder or file without having to find it first. Shortcut icons do not change the location of files. If you
delete a shortcut, the original file is not affected. Also, you can rename a shortcut icon.
smart card — A card that is embedded with a processor and a memory chip. Smart cards can be used to authenticate a user on computers equipped for smart
cards.
S/PDIF — Sony/Philips Digital Interface — An audio transfer file format that allows the transfer of audio from one file to another without converting it to and
from an analog format, which could degrade the quality of the file.
standby mode — A power management mode that shuts down all unnecessary computer operations to save energy.
Strike Zone™ — Reinforced area of the platform base that protects the hard drive by acting as a dampening device when a computer experiences resonating
shock or is dropped (whether the computer is on or off).
surge protectors — Prevent voltage spikes, such as those that may occur during an electrical storm, from entering the computer through the electrical outlet.
Surge protectors do not protect against lightning strikes or against brownouts, which occur when the voltage drops more than 20 percent below the normal
AC-line voltage level.
Network connections cannot be protected by surge protectors. Always disconnect the network cable from the network connector during electrical storms.
SIM — Subscriber Identity Module. A SIM card contains a microchip that encrypts voice and data transmissions. SIM cards can be used in phones or portable
computers.
SVGA — super-video graphics array — A video standard for video cards and controllers. Typical SVGA resolutions are 800 x 600 and 1024 x 768.
The number of colors and resolution that a program displays depends on the capabilities of the monitor, the video controller and its drivers, and the amount of
video memory installed in the computer.
S-video TV-out — A connector used to attach a TV or digital audio device to the computer.
SXGA — super-extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1280 x 1024.
SXGA+ — super-extended graphics array plus — A video standard for video cards and controllers that supports resolutions up to 1400 x 1050.
system board — The main circuit board in your computer. Also known as the motherboard.
system setup — A utility that serves as an interface between the computer hardware and the operating system. System setup allows you to configure user-
selectable options in the BIOS, such as date and time or system password. Unless you understand what effect the settings have on the computer, do not
Page: 33
change the settings for this program.
 T
TAPI — telephony application programming interface — Enables Windows programs to operate with a wide variety of telephony devices, including voice, data,
fax, and video.
text editor — A program used to create and edit files that contain only text; for example, Windows Notepad uses a text editor. Text editors do not usually
provide word wrap or formatting functionality (the option to underline, change fonts, and so on).
TPM — trusted platform module — A hardware-based security feature that when combined with security software enhances network and computer security by
enabling features such as file and e-mail protection.
travel module — A plastic device designed to fit inside the module bay of a portable computer to reduce the weight of the computer.
 U
UMA — unified memory allocation — System memory dynamically allocated to video.
UPS — uninterruptible power supply — A backup power source used when the electrical power fails or drops to an unacceptable voltage level. A UPS keeps a
computer running for a limited amount of time when there is no electrical power. UPS systems typically provide surge suppression and may also provide
voltage regulation. Small UPS systems provide battery power for a few minutes to enable you to shut down your computer.
USB — universal serial bus — A hardware interface for a low-speed device such as a USB-compatible keyboard, mouse, joystick, scanner, set of speakers,
printer, broadband devices (DSL and cable modems), imaging devices, or storage devices. Devices are plugged directly in to a 4-pin socket on your computer
or in to a multi-port hub that plugs in to your computer. USB devices can be connected and disconnected while the computer is turned on, and they can also be
daisy-chained together.
UTP — unshielded twisted pair — Describes a type of cable used in most telephone networks and some computer networks. Pairs of unshielded wires are
twisted to protect against electromagnetic interference, rather than relying on a metal sheath around each pair of wires to protect against interference.
UXGA — ultra extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1600 x 1200.
 V
video controller — The circuitry on a video card or on the system board (in computers with an integrated video controller) that provides the video
capabilities—in combination with the monitor—for your computer.
video memory — Memory that consists of memory chips dedicated to video functions. Video memory is usually faster than system memory. The amount of
video memory installed primarily influences the number of colors that a program can display.
video mode — A mode that describes how text and graphics are displayed on a monitor. Graphics-based software, such as Windows operating systems,
displays in video modes that can be defined as x horizontal pixels by y vertical pixels by z colors. Character-based software, such as text editors, displays in
video modes that can be defined as x columns by y rows of characters.
video resolution — See resolution.
virus — A program that is designed to inconvenience you or to destroy data stored on your computer. A virus program moves from one computer to another
through an infected disk, software downloaded from the Internet, or e-mail attachments. When an infected program starts, its embedded virus also starts.
A common type of virus is a boot virus, which is stored in the boot sectors of a floppy disk. If the floppy disk is left in the drive when the computer is shut down
and then turned on, the computer is infected when it reads the boot sectors of the floppy disk expecting to find the operating system. If the computer is
infected, the boot virus may replicate itself onto all the floppy disks that are read or written in that computer until the virus is eradicated.
V — volt — The measurement of electric potential or electromotive force. One V appears across a resistance of 1 ohm when a current of 1 ampere flows
through that resistance.
 W
W — watt — The measurement of electrical power. One W is 1 ampere of current flowing at 1 volt.
WHr — watt-hour — A unit of measure commonly used to indicate the approximate capacity of a battery. For example, a 66-WHr battery can supply 66 W of
power for 1 hour or 33 W for 2 hours.
wallpaper — The background pattern or picture on the Windows desktop. Change your wallpaper through the Windows Control Panel. You can also scan in
your favorite picture and make it wallpaper.
WLAN — wireless local area network. A series of interconnected computers that communicate with each other over the air waves using access points or
wireless routers to provide Internet access.
write-protected — Files or media that cannot be changed. Use write-protection when you want to protect data from being changed or destroyed. To write-
protect a 3.5-inch floppy disk, slide its write-protect tab to the open position.
WWAN — wireless wide area network. A wireless high-speed data network using cellular technology and covering a much larger geographic area than WLAN.
WXGA — wide-aspect extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1280 x 800."
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 X
XGA — extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1024 x 768.
 Z
ZIF — zero insertion force — A type of socket or connector that allows a computer chip to be installed or removed with no stress applied to either the chip or
its socket.
Zip — A popular data compression format. Files that have been compressed with the Zip format are called Zip files and usually have a filename extension
of .zip. A special kind of zipped file is a self-extracting file, which has a filename extension of .exe. You can unzip a self-extracting file by double-clicking it.
Zip drive — A high-capacity floppy drive developed by Iomega Corporation that uses 3.5-inch removable disks called Zip disks. Zip disks are slightly larger than
regular floppy disks, about twice as thick, and hold up to 100 MB of data.
Back to Contents Page
 
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Back to Contents Page
  Getting Help
Dell™ Latitude™ D620 User's Guide
  Obtaining Assistance
  Problems With Your Order
  Product Information
  Returning Items for Warranty Repair or Credit
  Before You Call
  Contacting Dell
 Obtaining Assistance
 
 
1. Complete the procedures in Troubleshooting.
 
2. Run the Dell Diagnostics.
 
3. Make a copy of the Diagnostics Checklist and fill it out.
 
4. Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures.
 
5. If the preceding steps have not resolved the problem, contact Dell (see Contacting Dell).
NOTE: Call support from a telephone near or at the computer so that a support representative can assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do
not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the support service, see "Support Service."
NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on
availability.
 
Online Services
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access
help tools and information.
You can contact Dell electronically using the following addresses:
l  World Wide Web
www.dell.com/
www.dell.com/ap/ (Asian/Pacific countries only)
www.dell.com/jp (Japan only)
www.euro.dell.com (Europe only)
www.dell.com/la/ (Latin American countries)
www.dell.ca (Canada only)
l  Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user: anonymous, and use your e-mail address as your password.
l  Electronic Support Service
mobile_support@us.dell.com
support@us.dell.com
apsupport@dell.com (Asian/Pacific countries only)
CAUTION: If you need to remove the computer covers, first disconnect the computer power and modem cables from all electrical outlets.
Page: 36
support.jp.dell.com (Japan only)
support.euro.dell.com (Europe only)
l  Electronic Quote Service
apmarketing@dell.com (Asian/Pacific countries only)
sales_canada@dell.com (Canada only)
 
AutoTech Service
Dell's automated support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and
desktop computers.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.
The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the support service. For the telephone number to 
call, see the contact numbers for your region.
 
Automated Order-Status Service
To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A
recording prompts you for the information needed to locate and report on your order. For the telephone number to call, see the contact numbers for your
region.
 
Support Service
Dell's support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our support staff uses computer-based
diagnostics to provide fast, accurate answers.
To contact Dell's support service, see Obtaining Assistance and then call the number for your country as listed in Contacting Dell.
 Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or
packing slip handy when you call. For the telephone number to call, see the contact numbers for your region.
 Product Information
If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the
telephone number to call to speak to a sales specialist, see the contact numbers for your region.
 Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
 
1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.
For the telephone number to call, see the contact numbers for your region.
 
2. Include a copy of the invoice and a letter describing the reason for the return.
 
3. Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by the Dell Diagnostics.
 
4. Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit.
 
5. Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment
to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and returned to you.
Page: 37
 Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.
Remember to fill out the Diagnostics Checklist. If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the
computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps
possible only at the computer itself. Ensure that the computer documentation is available.
 
 Contacting Dell
To contact Dell electronically, you can access the following websites:
l  www.dell.com
l  support.dell.com (support)
For specific web addresses for your country, find the appropriate country section in the table below.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in
determining which codes to use, contact a local or an international operator.
CAUTION: Before working inside your computer, follow the safety instructions in your Product Information Guide.
 
Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the system's start-up files. If the computer is connected to a printer, print each file.
Otherwise, record the contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
NOTE: Toll-free numbers are for use within the country for which they are listed.
NOTE: In certain countries, support specific to Dell XPS™ portable computers is available at a separate telephone number listed for participating 
countries. If you do not see a telephone number listed that is specific for XPS portable computers, you may contact Dell through the support number
listed and your call will be routed appropriately.
 
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Anguilla General Support toll-free: 800-335-0031
Antigua and Barbuda General Support 1-800-805-5924
Argentina (Buenos Aires)
International Access Code: 00
Country Code: 54
City Code: 11
Website: www.dell.com.ar     
E-mail: us_latin_services@dell.com  
E-mail for desktop and portable computers:
la-techsupport@dell.com
 
E-mail for servers and EMC® storage products:
la_enterprise@dell.com
 
Customer Care toll-free: 0-800-444-0730
Technical Support toll-free: 0-800-444-0733
Technical Support Services toll-free: 0-800-444-0724
Page: 38
Sales 0-810-444-3355
Aruba General Support toll-free: 800-1578
Australia (Sydney)
International Access Code:
0011
Country Code: 61
City Code: 2
Website: support.ap.dell.com    
E-mail: support.ap.dell.com/contactus  
General Support 13DELL-133355
Austria (Vienna)
International Access Code:
900
Country Code: 43
City Code: 1
Website: support.euro.dell.com     
E-mail: tech_support_central_europe@dell.com    
Home/Small Business Sales 0820 240 530 00
Home/Small Business Fax 0820 240 530 49
Home/Small Business Customer Care 0820 240 530 14
Preferred Accounts/Corporate Customer Care 0820 240 530 16
Support for XPS portable computers only 0820 240 530 81
Home/Small Business Support for all other Dell computers 0820 240 530 14
Preferred Accounts/Corporate Support 0660 8779
Switchboard 0820 240 530 00
Bahamas General Support toll-free: 1-866-278-6818
Barbados General Support 1-800-534-3066
Belgium (Brussels)
International Access Code: 00
Country Code: 32
City Code: 2
 
Website: support.euro.dell.com   
Tech Support for XPS portable computers only 02 481 92 96
Tech Support for all other Dell computers 02 481 92 88
Tech Support Fax 02 481 92 95
Customer Care 02 713 15 65
Corporate Sales 02 481 91 00
Fax 02 481 92 99
Switchboard 02 481 91 00
Bermuda General Support 1-800-342-0671
Bolivia General Support toll-free: 800-10-0238
Brazil
International Access Code: 00
Country Code: 55
City Code: 51
Website: www.dell.com/br   
Customer Support, Tech Support
 
0800 90 3355
Technical Support Fax 51 481 5470
Customer Care Fax 51 481 5480
Sales 0800 90 3390
British Virgin Islands General Support toll-free: 1-866-278-6820
Brunei
Country Code: 673
Technical Support (Penang, Malaysia) 604 633 4966
Customer Care (Penang, Malaysia) 604 633 4888
Transaction Sales (Penang, Malaysia) 604 633 4955
Canada (North York, Ontario)
International Access Code:
011
Online Order Status: www.dell.ca/ostatus  
AutoTech (automated Hardware and Warranty Support) toll-free: 1-800-247-9362
Customer Service (Home Sales/Small Business) toll-free: 1-800-847-4096
Customer Service (med./large business, government) toll-free: 1-800-326-9463
Customer Service (printers, projectors, televisions, handhelds, digital
jukebox, and wireless)
toll-free: 1-800-847-4096
Hardware Warranty Support (Home Sales/Small Business) toll-free: 1-800-906-3355
Hardware Warranty Support (med./large bus., government) toll-free: 1-800-387-5757
Hardware Warranty Support (printers, projectors, televisions, handhelds,
digital jukebox, and wireless)
1-877-335-5767
Sales (Home Sales/Small Business) toll-free: 1-800-387-5752
Sales (med./large bus., government) toll-free: 1-800-387-5755
Spare Parts Sales & Extended Service Sales 1 866 440 3355
Cayman Islands General Support 1-800-805-7541
Chile (Santiago)
Country Code: 56
City Code: 2
Sales and Customer Support toll-free: 1230-020-4823
Technical Support website: support.dell.com.cn   
Technical Support E-mail: cn_support@dell.com   
Page: 39
China (Xiamen)
Country Code: 86
City Code: 592
Customer Care E-mail: customer_cn@dell.com  
Technical Support Fax 592 818 1350
Technical Support (Dell™ Dimension™ and Inspiron) toll-free: 800 858 2968
Technical Support (OptiPlex™, Latitude™, and Dell Precision™) toll-free: 800 858 0950
Technical Support (servers and storage) toll-free: 800 858 0960
Technical Support (projectors, PDAs, switches, routers, and so on)
toll-free: 800 858 2920
 
Technical Support (printers) toll-free: 800 858 2311
Customer Care toll-free: 800 858 2060
Customer Care Fax 592 818 1308
Home and Small Business toll-free: 800 858 2222
Preferred Accounts Division toll-free: 800 858 2557
Large Corporate Accounts GCP toll-free: 800 858 2055 
Large Corporate Accounts Key Accounts toll-free: 800 858 2628 
Large Corporate Accounts North toll-free: 800 858 2999
Large Corporate Accounts North Government and Education toll-free: 800 858 2955
Large Corporate Accounts East toll-free: 800 858 2020
Large Corporate Accounts East Government and Education toll-free: 800 858 2669
Large Corporate Accounts Queue Team toll-free: 800 858 2572
Large Corporate Accounts South toll-free: 800 858 2355
Large Corporate Accounts West toll-free: 800 858 2811 
Large Corporate Accounts Spare Parts toll-free: 800 858 2621
Colombia General Support 980-9-15-3978
Costa Rica General Support 0800-012-0435
Czech Republic (Prague)
International Access Code: 00
Country Code: 420
Website: support.euro.dell.com   
E-mail: czech_dell@dell.com   
Technical Support 22537 2727
Customer Care 22537 2707
Fax 22537 2714
Technical Fax 22537 2728
Switchboard 22537 2711
Denmark (Copenhagen)
International Access Code: 00
Country Code: 45
Website: support.euro.dell.com    
Technical Support for XPS portable computers only 7010 0074
Technical Support for all other Dell computers 7023 0182
Customer Care (Relational) 7023 0184
Home/Small Business Customer Care 3287 5505
Switchboard (Relational) 3287 1200
Switchboard Fax (Relational) 3287 1201
Switchboard (Home/Small Business) 3287 5000
Switchboard Fax (Home/Small Business) 3287 5001
Dominica General Support toll-free: 1-866-278-6821
Dominican Republic General Support 1-800-148-0530
Ecuador General Support toll-free: 999-119
El Salvador General Support 01-899-753-0777
Finland (Helsinki)
International Access Code:
990
Country Code: 358
City Code: 9
Website: support.euro.dell.com   
Technical Support 09 253 313 60
Customer Care 09 253 313 38
Fax 09 253 313 99
Switchboard 09 253 313 00
France (Paris) (Montpellier)
International Access Code: 00
Country Code: 33
Website: support.euro.dell.com     
Home and Small Business     
Technical Support for XPS portable computers only 0825 387 129
Technical Support for all other Dell computers 0825 387 270
Customer Care 0825 823 833
Switchboard 0825 004 700
Switchboard (calls from outside of France) 04 99 75 40 00
Sales 0825 004 700
Fax 0825 004 701
Page: 40
City Codes: (1) (4)
Fax (calls from outside of France) 04 99 75 40 01
Corporate      
Technical Support 0825 004 719
Customer Care 0825 338 339
Switchboard 01 55 94 71 00
Sales 01 55 94 71 00
Fax 01 55 94 71 01
Germany (Langen)
International Access Code: 00
Country Code: 49
City Code: 6103
Website: support.euro.dell.com  
E-mail: tech_support_central_europe@dell.com  
Technical Support for XPS portable computers only 06103 766-7222
Technical Support for all other Dell computers 06103 766-7200
Home/Small Business Customer Care 0180-5-224400
Global Segment Customer Care 06103 766-9570
Preferred Accounts Customer Care 06103 766-9420
Large Accounts Customer Care 06103 766-9560
Public Accounts Customer Care 06103 766-9555
Switchboard 06103 766-7000
Greece
International Access Code: 00
Country Code: 30
Website: support.euro.dell.com  
Technical Support 00800-44 14 95 18
Gold Service Technical Support 00800-44 14 00 83
Switchboard 2108129810
Gold Service Switchboard 2108129811
Sales 2108129800
Fax 2108129812
Grenada General Support toll-free: 1-866-540-3355
Guatemala General Support 1-800-999-0136
Guyana General Support toll-free: 1-877-270-4609
Hong Kong
International Access Code:
001
Country Code: 852
Website: support.ap.dell.com   
Technical Support E-mail: HK_support@Dell.com   
Technical Support (Dimension and Inspiron) 2969 3188
Technical Support (OptiPlex, Latitude, and Dell Precision) 2969 3191
Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and 
PowerVault™)
2969 3196
Customer Care 3416 0910
Large Corporate Accounts 3416 0907
Global Customer Programs 3416 0908
Medium Business Division 3416 0912
Home and Small Business Division 2969 3105
India
E-mail: india_support_desktop@dell.com
india_support_notebook@dell.com
india_support_Server@dell.com
 
Technical Support
1600338045
and 1600448046
Sales (Large Corporate Accounts) 1600 33 8044
Sales (Home and Small Business) 1600 33 8046
Ireland (Cherrywood)
International Access Code: 00
Country Code: 353
City Code: 1
Website: support.euro.dell.com    
E-mail: dell_direct_support@dell.com    
Technical Support for XPS portable computers only 1850 200 722
Technical Support for all other Dell computers 1850 543 543
U.K. Technical Support (dial within U.K. only) 0870 908 0800
Home User Customer Care 01 204 4014
Small Business Customer Care 01 204 4014
U.K. Customer Care (dial within U.K. only) 0870 906 0010
Corporate Customer Care 1850 200 982
Corporate Customer Care (dial within U.K. only) 0870 907 4499
Ireland Sales 01 204 4444
U.K. Sales (dial within U.K. only) 0870 907 4000
Fax/Sales Fax 01 204 0103
Switchboard 01 204 4444
Website: support.euro.dell.com    
Page: 41
Italy (Milan)
International Access Code: 00
Country Code: 39
City Code: 02
Home and Small Business      
Technical Support 02 577 826 90
Customer Care 02 696 821 14
Fax 02 696 821 13
Switchboard 02 696 821 12
Corporate     
Technical Support 02 577 826 90
Customer Care 02 577 825 55
Fax 02 575 035 30
Switchboard 02 577 821 
Jamaica General Support (dial from within Jamaica only) 1-800-682-3639
Japan (Kawasaki)
International Access Code:
001
Country Code: 81
City Code: 44
Website: support.jp.dell.com  
Technical Support (servers) toll-free: 0120-198-498
Technical Support outside of Japan (servers) 81-44-556-4162
Technical Support (Dimension and Inspiron) toll-free: 0120-198-226
Technical Support outside of Japan (Dimension and Inspiron) 81-44-520-1435
Technical Support (Dell Precision, OptiPlex, and Latitude) toll-free:0120-198-433
Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) 81-44-556-3894
Technical Support (PDAs, projectors, printers, routers) toll-free: 0120-981-690
Technical Support outside of Japan (PDAs, projectors, printers, routers) 81-44-556-3468
Faxbox Service 044-556-3490
24-Hour Automated Order Service 044-556-3801
Customer Care 044-556-4240
Business Sales Division (up to 400 employees) 044-556-1465
Preferred Accounts Division Sales (over 400 employees) 044-556-3433
Large Corporate Accounts Sales (over 3500 employees) 044-556-3430
Public Sales (government agencies, educational institutions, and medical
institutions)
044-556-1469
Global Segment Japan 044-556-3469
Individual User 044-556-1760
Switchboard 044-556-4300
Korea (Seoul)
International Access Code:
001
Country Code: 82
City Code: 2
E-mail: krsupport@dell.com  
Support toll-free: 080-200-3800
Support (Dimension, PDA, Electronics and Accessories) toll-free: 080-200-3801
Sales toll-free: 080-200-3600
Fax 2194-6202
Switchboard 2194-6000
Latin America
Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093
Customer Service (Austin, Texas, U.S.A.) 512 728-3619
Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883
Sales (Austin, Texas, U.S.A.) 512 728-4397
SalesFax (Austin, Texas, U.S.A.)
512 728-4600
or 512 728-3772
Luxembourg
International Access Code: 00
Country Code: 352
Website: support.euro.dell.com   
Support 342 08 08 075
Home/Small Business Sales +32 (0)2 713 15 96 
Corporate Sales 26 25 77 81
Customer Care +32 (0)2 481 91 19
Fax 26 25 77 82
Macao
Country Code: 853
Technical Support toll-free: 0800 105
Customer Service (Xiamen, China) 34 160 910
Transaction Sales (Xiamen, China) 29 693 115
Malaysia (Penang)
International Access Code: 00
Country Code: 60
City Code: 4
Website: support.ap.dell.com  
Technical Support (Dell Precision, OptiPlex, and Latitude) toll-free: 1 800 880 193
Technical Support (Dimension, Inspiron, and Electronics and Accessories) toll-free: 1 800 881 306
Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) toll-free: 1800 881 386
Customer Care toll-free: 1800 881 306 (option 6)
Transaction Sales toll-free: 1 800 888 202
Corporate Sales toll-free: 1 800 888 213
Page: 42
Mexico
International Access Code: 00
Country Code: 52
Customer Technical Support
001-877-384-8979
or 001-877-269-3383
Sales
50-81-8800
or 01-800-888-3355
Customer Service
001-877-384-8979
or 001-877-269-3383
Main
50-81-8800
or 01-800-888-3355
Montserrat General Support toll-free: 1-866-278-6822
Netherlands Antilles General Support 001-800-882-1519
Netherlands (Amsterdam)
International Access Code: 00
Country Code: 31
City Code: 20
Website: support.euro.dell.com  
Technical Support for XPS portable computers only 020 674 45 94
Technical Support for all other Dell computers 020 674 45 00
Technical Support Fax 020 674 47 66
Home/Small Business Customer Care 020 674 42 00
Relational Customer Care 020 674 4325
Home/Small Business Sales 020 674 55 00
Relational Sales 020 674 50 00
Home/Small Business Sales Fax 020 674 47 75
Relational Sales Fax 020 674 47 50
Switchboard 020 674 50 00
Switchboard Fax 020 674 47 50
New Zealand
International Access Code: 00
Country Code: 64
Website: support.ap.dell.com   
E-mail: support.ap.dell.com/contactus  
General Support 0800 441 567
Nicaragua General Support 001-800-220-1006
Norway (Lysaker)
International Access Code: 00
Country Code: 47
Website: support.euro.dell.com  
Technical Support for XPS portable computers only 815 35 043
Technical Support for all other Dell products 671 16882
Relational Customer Care 671 17575
Home/Small Business Customer Care 23162298
Switchboard 671 16800
Fax Switchboard 671 16865
Panama General Support 001-800-507-0962
Peru General Support 0800-50-669
Poland (Warsaw)
International Access Code:
011
Country Code: 48
City Code: 22
Website: support.euro.dell.com  
E-mail: pl_support_tech@dell.com  
Customer Service Phone  57 95 700
Customer Care  57 95  999
Sales  57 95 999
Customer Service Fax  57 95 806
Reception Desk Fax  57 95 998
Switchboard  57 95 999
Portugal
International Access Code: 00
Country Code: 351
 
 
Website: support.euro.dell.com    
Technical Support 707200149
Customer Care 800 300 413
Sales
800 300 410 or  800 300 411 or 
 800 300 412 or 21 422 07 10
Fax 21 424 01 12
Puerto Rico General Support 1-800-805-7545
St. Kitts and Nevis General Support toll-free: 1-877-441-4731
St. Lucia General Support 1-800-882-1521
St. Vincent and the
Grenadines
General Support toll-free: 1-877-270-4609
Singapore (Singapore)
International Access Code:
Website: support.ap.dell.com  
Technical Support (Dimension, Inspiron, and Electronics and Accessories) toll-free: 1800 394 7430
Technical Support (OptiPlex, Latitude, and Dell Precision) toll-free: 1800 394 7488
Page: 43
005
Country Code: 65
 
Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) toll-free: 1800 394 7478
Customer Care toll-free:  1 800 394 7430 (option 6)
Transaction Sales toll-free:  1 800 394 7412
Corporate Sales toll-free: 1 800 394 7419
Slovakia (Prague)
International Access Code: 00
Country Code: 421
Website: support.euro.dell.com   
E-mail: czech_dell@dell.com   
Technical Support 02  5441 5727
Customer Care 420  22537 2707
Fax 02  5441 8328
Tech Fax 02  5441 8328
Switchboard (Sales) 02  5441 7585
South Africa (Johannesburg)
International Access Code:
09/091
Country Code: 27
City Code: 11
Website: support.euro.dell.com  
E-mail: dell_za_support@dell.com  
Gold Queue 011  709 7713
Technical Support 011 709 7710
Customer Care 011 709 7707
Sales 011 709 7700
Fax 011 706 0495
Switchboard 011 709 7700
Southeast Asian and Pacific
Countries
Technical Support, Customer Service, and Sales (Penang, Malaysia) 604 633 4810
Spain (Madrid)
International Access Code: 00
Country Code: 34
City Code: 91
Website: support.euro.dell.com  
Home and Small Business    
Technical Support 902 100 130
Customer Care 902 118 540
Sales 902 118 541
Switchboard 902 118 541
Fax 902 118 539
Corporate    
Technical Support 902 100 130
Customer Care 902 115 236
Switchboard 91 722 92 00
Fax 91 722 95 83
Sweden (Upplands Vasby)
International Access Code: 00
Country Code: 46
City Code: 8
Website: support.euro.dell.com  
Technical Support for XPS portable computers only 0771 340 340
Technical Support for all other Dell products 08 590 05 199
Relational Customer Care 08 590 05 642
Home/Small Business Customer Care 08 587 70 527
Employee Purchase Program (EPP) Support 20 140 14 44
Technical Support Fax 08 590 05 594
Sales 08 590 05 185
Switzerland (Geneva)
International Access Code: 00
Country Code: 41
City Code: 22
Website: support.euro.dell.com   
E-mail: Tech_support_central_Europe@dell.com   
Technical Support for XPS portable computers only 0848 33 88 57
Technical Support (Home and Small Business) for all other Dell products 0844 811 411
Technical Support (Corporate) 0844 822 844
Customer Care (Home and Small Business) 0848 802 202
Customer Care (Corporate) 0848 821 721
Fax 022 799 01 90
Switchboard 022 799 01 01
Taiwan
International Access Code:
002
Country Code: 886
 
Website: support.ap.dell.com  
E-mail: ap_support@dell.com  
Technical Support (OptiPlex, Latitude, Inspiron, Dimension, and Electronics
and Accessories)
toll-free: 00801 86 1011
Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) toll-free: 00801 60 1256 
Customer Care
toll-free: 00801 60 1250
(option 5)
Transaction Sales toll-free: 00801 65 1228
Corporate Sales toll-free: 00801 651 227
Website: support.ap.dell.com  
Page: 44
Back to Contents Page
 
Thailand
International Access Code:
001
Country Code: 66
Technical Support (OptiPlex, Latitude, and Dell Precision) toll-free: 1800 0060 07
Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) toll-free: 1800 0600 09 
Customer Care
toll-free: 1800 006 007
(option 7)
Corporate Sales toll-free: 1800 006 009
Transaction Sales toll-free: 1800 006 006
Trinidad/Tobago General Support 1-800-805-8035
Turks and Caicos Islands General Support toll-free: 1-866-540-3355
U.K. (Bracknell)
International Access Code: 00
Country Code: 44
City Code: 1344
Website: support.euro.dell.com  
Customer Care website:
support.euro.dell.com/uk/en/ECare/Form/Home.asp 
E-mail: dell_direct_support@dell.com  
Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) 0870 908 0500
Technical Support for XPS portable computers only 0870 366 4180
Technical Support (direct and general) for all other products 0870 908 0800
Global Accounts Customer Care 01344 373 186
Home and Small Business Customer Care 0870 906 0010
Corporate Customer Care 01344 373 185
Preferred Accounts (500–5000 employees) Customer Care 0870 906 0010
Central Government Customer Care 01344 373 193
Local Government & Education Customer Care 01344 373 199
Health Customer Care 01344 373 194
Home and Small Business Sales 0870 907 4000
Corporate/Public Sector Sales 01344 860 456
Home and Small Business Fax 0870 907 4006
Uruguay General Support toll-free: 000-413-598-2521
U.S.A. (Austin, Texas)
International Access Code:
011
Country Code: 1
Automated Order-Status Service toll-free: 1-800-433-9014
AutoTech (portable and desktop computers) toll-free: 1-800-247-9362
Hardware and Warranty Support (Dell TV, Printers, and Projectors) for
Relationship customers
toll-free 1-877-459-7298
Consumer (Home and Home Office)  Support for all other Dell products toll-free: 1-800-624-9896
Customer Service toll-free: 1-800-624-9897
Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133
Financial Services website:
www.dellfinancialservices.com 
Financial Services (lease/loans) toll-free: 1-877-577-3355
Financial Services (Dell Preferred Accounts [DPA]) toll-free: 1-800-283-2210
Business  
Customer Service and Support toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133
Printers and Projectors Support toll-free: 1-877-459-7298
Public (government, education, and healthcare) 
Customer Service and Support toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133
Dell Sales
toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355
Dell Outlet Store (Dell refurbished computers) toll-free: 1-888-798-7561
Software and Peripherals Sales toll-free: 1-800-671-3355
Spare Parts Sales toll-free: 1-800-357-3355
Extended Service and Warranty Sales toll-free: 1-800-247-4618
Fax toll-free: 1-800-727-8320
Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired
toll-free: 1-877-DELLTTY
(1-877-335-5889)
U.S. Virgin Islands General Support 1-877-673-3355
Venezuela General Support 8001-3605
Page: 45
Back to Contents Page
  Using the Keyboard
Dell™ Latitude™ D620 User's Guide
  Numeric Keypad
  Key Combinations
  Touch Pad
  Changing the Track Stick Cap
 Numeric Keypad
The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the keypad has multiple functions. The keypad numbers and
symbols are marked in blue on the right of the keypad keys. To type a number or symbol, hold down <Fn> and press the desired key.
l  To enable the keypad, press <Num Lk>. The light indicates that the keypad is active.
l  To disable the keypad, press <Num Lk> again.
 Key Combinations
 
System Functions
 
Battery
 
Display Functions
 
1 numeric keypad
<Ctrl><Shift><Esc> Opens the Task Manager window
<Fn><F3> Displays the Dell™ QuickSet Battery Meter (see Dell™ QuickSet Battery Meter).
<Fn><F8> Switches the video image to the next display option. The options include the integrated display, an external monitor, and both
displays simultaneously.
<Fn><F7> Scales between wide-screen and standard aspect ratio video resolutions.
<Fn> and left-arrow key Activates the ambient light sensor (ALS), which controls brightness of the display based on light level in the current environment.
<Fn> and up-arrow key Increases brightness on the integrated display only (not on an external monitor).
<Fn> and down-arrow
key
Decreases brightness on the integrated display only (not on an external monitor).
Page: 46
Power Management
 
Microsoft® Windows® Logo Key Functions
To adjust keyboard operation, such as the character repeat rate, open the Control Panel, click Printers and Other Hardware, and click Keyboard. For
information about the Control Panel, see the Windows Help and Support Center. To access the Help and Support Center, see Windows Help and Support
Center.
 Touch Pad
The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display. Use the touch pad and touch pad buttons as
you would use a mouse.
l  To move the cursor, lightly slide your finger over the touch pad.
l  To select an object, lightly tap once on the surface of the touch pad or use your thumb to press the left touch-pad button.
l  To select and move (or drag) an object, position the cursor on the object and tap twice on the touch pad. On the second tap, leave your finger on the
touch pad and move the selected object by sliding your finger over the surface.
l  To double-click an object, position the cursor on the object and tap twice on the touch pad or use your thumb to press the left touch-pad button twice.
You can also use the track stick to move the cursor. Press the track stick left, right, up, or down to change the direction of the cursor on the display. Use the
track stick and track stick buttons as you would use a mouse.
 
Customizing the Touch Pad and Track Stick
You can use the Mouse Properties window to disable the touch pad and track stick or adjust their settings.
 
1. Open the Control Panel and click Mouse. For information about the Control Panel, see the Windows Help and Support Center. To access the Help and
Support Center, see Windows Help and Support Center.
 
2. In the Mouse Properties window:
l  Click the Device Select tab to disable the touch pad and track stick.
<Fn><Esc> Activates a power management mode. You can reprogram this keyboard shortcut to activate a different power management mode using the
Advanced tab in the Power Options Properties window.
<Fn><F1> Puts the computer into hibernate mode. Dell QuickSet is required (see Dell™ QuickSet Features).
Windows logo key and <m> Minimizes all open windows
Windows logo key and
<Shift><m>
Restores all minimized windows. This key combination functions as a toggle to restore minimized windows following the use of
the Windows logo key and <m> key combination.
Windows logo key and <e> Runs Windows Explorer
Windows logo key and <r> Opens the Run dialog box
Windows logo key and <f> Opens the Search Results dialog box
Windows logo key and
<Ctrl><f>
Opens the Search Results-Computer dialog box (if the computer is connected to a network)
Windows logo key and
<Pause>
Opens the System Properties dialog box
1 touch pad buttons 2 fingerprint reader (optional) 3 touch pad
NOTE: The fingerprint reader is optional and may not be installed on your computer. For information on how to activate and use the security
management software that controls the fingerprint reader, see Security Management Software.
Page: 47
l  Click the Pointer tab to adjust touch pad and track stick settings.
 
3. Click OK to save the settings and close the window.
 Changing the Track Stick Cap
You can replace your track stick cap if it wears down from prolonged use or if you prefer a different color. You can purchase additional caps by visiting the Dell
website at www.dell.com.
 
1. Pull the cap off the track stick.
 
2. Align the new cap over the square track-stick post and gently press the cap down onto the post.
 
3. Test the track stick to ensure that the cap is seated properly.
Back to Contents Page
 
NOTICE: The track stick can damage the display if it is not properly seated on the post.
Page: 48
Back to Contents Page
  Using Multimedia
Dell™ Latitude™ D620 User's Guide
  Playing CDs or DVDs
  Adjusting the Volume
  Adjusting the Picture
 Playing CDs or DVDs
 
1. Press the eject button on the front of the drive.
 
2. Pull out the tray.
 
3. Place the disc, label side up, in the center of the tray and snap the disc onto the spindle.
 
4. Push the tray back into the drive.
To format CDs for storing data, to create music CDs, or to copy CDs, see the CD software that came with your computer.
 Adjusting the Volume
 
Volume Control Window
 
1. Click the Start button, point to All Programs (or Programs)® Accessories® Entertainment (or Multimedia), and then click Volume Control.
 
2. In the Volume Control window, click and drag the bar in the Volume Control column and slide it up or down to increase or decrease the volume.
For more information on volume control options, click Help in the Volume Control window.
 
NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when you are not using the drive.
NOTICE: Do not move the computer while playing CDs or DVDs.
NOTE: If you use a module that shipped with another computer, you need to install the drivers and software necessary to play DVDs or write data. For
more information, see the Drivers and Utilities CD (the Drivers and Utilities CD is optional and may not be available for your computer or in certain
countries).
NOTE: Ensure that you follow all copyright laws when you create CDs.
NOTE: When the speakers are muted, you do not hear the CD or DVD playing.
Page: 49
Volume Control Buttons
You can adjust the volume with the volume control buttons on your computer. See volume control buttons.
 
Volume Control Keys
You can adjust the volume by pressing the following keys:
l  Press <Fn> <PageUp> to increase volume.
l  Press <Fn> <PageDn> to decrease volume.
l  Press <Fn> <End> to mute volume.
 Adjusting the Picture
If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback, adjust the display
properties.
 
1. Click the Start button, point to Settings® Control Panel, and then click Display.
 
2. In the Display Properties window, click the Settings tab.
 
3. Under Pick a category, click Appearance and Themes.
 
4. Under Pick a task..., click Change the screen resolution.
 
5. Under Screen resolution, click and drag the bar in Screen resolution to change the setting to 1024 by 768 pixels.
 
6. Click the drop-down menu under Color quality, and then click Medium (16 bit).
 
7. Click OK.
Back to Contents Page
 

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