Dell 5230n manual

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  • Brand: Dell
  • Product: Printer
  • Model/name: 5230n
  • Filetype: PDF
  • Available languages: English, German, French, Spanish

Table of Contents

Page: 6
Table of contents iii
Table of contents
Table of contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Notices and safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
Laser notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
Lithium warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii-xxi
Safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiv
Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiv
General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Maintenance approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Available internal options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Media handling options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Printer configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Basic model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Fully configured model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Supported paper sizes, types, and weights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Paper sizes supported by the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Paper types and weights supported by the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Paper types and weights supported by the output bins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Tools required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Diagnostic information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Confirm the installation status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Power-on Reset sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Entering Diagnostics mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
User attendance messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Error code table 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Service checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-120
Sensor (input) service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-120
Sensor (fuser output) service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-120
Sensor (narrow media) service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-121
Sensor (duplex input) service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-121
Sensor (duplex input) service check (external duplex only) . . . . . . . . . . . . . . . . . . . . . . . . . . 2-122
Sensor (duplex exit) service check (external duplex only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-122
Sensor (pass through) service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-123
Sensor (envelope feeder empty) service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-123
Sensor (input) late jam service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-123
Sensor (input) lingering jam service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-126
Sensor (input) early jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-127
Sensor (input) static jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-129
Sensor (fuser output) late jam service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-129
Sensor (fuser output) lingering jam service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-131
Sensor (fuser output) static jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-132
Sensor (narrow media) late jam service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-133
Sensor (narrow media) static jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-134
Sensor (duplex input) late jam service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-135
Sensor (duplex input) lingering jam service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-136
Sensor (duplex input) static jam service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-138
Sensor (pass through) late jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-139
Page: 7
iv Service Manual
Sensor (pass through) lingering jam service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-140
Sensor (pass through) static jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-141
Sensor (stapler pass through) late jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-142
Sensor (stapler pass through) lingering jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . .2-142
Sensor (stapler pass through) static jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-143
Sensor (output pass through) late jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-143
Sensor (output pass through) lingering jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . .2-144
Sensor (output pass through) static jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-145
Sensor (mailbox empty) late jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-146
Sensor (mailbox empty) lingering jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-147
Sensor (mailbox empty) static jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-147
Sensor (toner empty) service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-148
NVRAM mismatch failure (950.00 through 950.29) service check . . . . . . . . . . . . . . . . . . . . . . .2-148
Image quality trouble . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-150
Printer Related Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-150
Image quality symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-150
Image Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-151
Faint print (Low contrast) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-151
Blank print (no print) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-153
Solid black . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-155
Vertical lines and bands (process direction) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-156
Horizontal white stripes or bands (side to side direction) . . . . . . . . . . . . . . . . . . . . . . . . . . .2-157
Vertical stripes (process direction) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-158
Horizontal stripes (side to side direction) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-159
Partial lack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-161
Spots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-162
After image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-163
Background (fog) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-165
Skew . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-166
Media damage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-167
No fuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-169
Network service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-170
Diagnostic aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Available tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3
REGISTRATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5
Quick Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6
PRINT TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7
Input source tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7
Print quality pages (Prt Quality Pgs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7
HARDWARE TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8
Panel Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8
Button Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8
DRAM Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8
USB HS Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9
RFID Option Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10
DUPLEX TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12
Quick Test (duplex) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12
Top Margin (duplex) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13
Sensor Test (duplex) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13
Motor Test (duplex) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14
Duplex Feed 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14
Duplex Feed 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14
Understanding the printer control panel (models 5230n/dn, 5350dn, and 5530dn). . . . . . . . . . . . . . . .3-1
Accessing service menus (models 5230n/dn, 5350dn, and 5530dn). . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
Diagnostics mode (models 5230n/dn, 5350dn, and 5530dn) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3
Entering Diagnostics mode (models 5230n/dn, 5350dn, and 5530dn) . . . . . . . . . . . . . . . . . . . . . .3-3
Exiting Diagnostics mode (models 5230n/dn, 5350dn, and 5530dn) . . . . . . . . . . . . . . . . . . . . . . .3-5
Page: 8
Table of contents v
INPUT TRAY TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Feed Tests (input tray) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Sensor Test (input tray) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
OUTPUT BIN TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Feed Tests (output bins) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Feed To All Bins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Sensor Test (standard output bin) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Sensor Test (Output Expander) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Sensor Test (high capacity output stacker) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Sensor Tests (5-bin mailbox) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Deflector Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
StapleSmart FINISHER TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Staple Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Feed Tests (finisher) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Sensor Test (finisher) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
BASE SENSOR TEST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
PRINTER SETUP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
Printed Page Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
Perm Page Count (permanent page count) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
Engine Setting 1 through 16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
Model Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
Configuration ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
Edge to Edge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
EP SETUP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
EP Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
Fuser Temperature (Fuser Temp) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
Fuser Page Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
Warm Up Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
Print Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Charge Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Gap Adjust . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Auto Dark Adj . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
REPORTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
EVENT LOG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
Display Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
Print Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
Clear Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
Available menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25
Maintenance page count (Maint Cnt Value) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25
Maintenance page counter reset (Reset Cnt) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26
Print quality pages (Prt Quality Pgs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26
Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26
SIZE SENSING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27
Panel Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27
PPDS Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Demo Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27
. . . . . . . . 3-27
Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28
LES Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28
Energy Conserve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28
Paper Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28
Env Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28
Action for Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28
Font Sharpening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28
EXIT DIAGNOSTICS (models 5230n/dn, 5350dn, and 5530dn). . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
Configuration menu (CONFIG MENU) (models 5230n/dn, 5350dn, and 5530dn) . . . . . . . . . . . . . . . . 3-25
Entering Configuration Menu (models 5230n/dn, 5350dn, and 5530dn) . . . . . . . . . . . . . . . . . . . 3-25
Page: 9
vi Service Manual
Wiper Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-28
Clear Custom Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-28
Best Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-29
Understanding the printer control panel (model T656) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-29
Accessing service menus (model T656) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-30
Diagnostics Menu (model T656) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-31
Entering Diagnostics Menu (model T656) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-31
Available tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-31
Registration (printer) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-33
Quick Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-34
PRINT TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-35
Input source tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-35
Printing Quality Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-35
HARDWARE TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-36
Panel Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-36
Button Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-36
DRAM Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-37
USB HS Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-37
DUPLEX TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-38
Quick Test (duplex) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-38
Top Margin (duplex) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-38
Left Margin (duplex) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-39
Sensor Test (duplex) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-39
Motor Test (duplex) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-39
Duplex Feed 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-40
Duplex Feed 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-40
INPUT TRAY TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-40
Feed Tests (input tray) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-40
Sensor Test (input tray) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-41
OUTPUT BIN TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-41
Feed Tests (output bins) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-41
Sensor Test (standard output bin) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-41
BASE SENSOR TEST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-42
DEVICE TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-43
Quick Disk Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-43
Disk Test/Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-43
PRINTER SETUP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-44
Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-44
Printed Page Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-44
Permanent Page Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-44
Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-44
Engine Settings 1 through 16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-44
Model Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-44
Configuration ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-45
Edge to Edge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-45
EP SETUP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-45
EP Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-46
Fuser Temperature (Fuser Temp) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-46
Fuser Page Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-46
Warm Up Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-46
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-46
Print Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-46
Charge Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-46
Gap Adjust . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-47
Auto Dark Adjust . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-47
REPORTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-47
Menu Settings Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-47
EVENT LOG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-47
Exit Config Menu (models 5230n/dn, 5350dn, and 5530dn). . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-29
Page: 10
Table of contents vii
Display Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47
Print Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-48
Clear Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-48
Configuration menu (CONFIG MENU) (model T656) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-49
Entering Configuration Menu (model T656) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-49
Available menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-49
Maintenance Counter Value . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-49
Reset Maintenance Counter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-50
Print Quality Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51
Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51
Menu Settings Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51
Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51
SIZE SENSING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-52
Panel Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-52
PPDS Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-52
Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-54
Energy Conserve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-54
Paper Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-55
Envelope Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-55
Action for Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-55
Jobs On Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-55
Disk Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-56
Wipe Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-57
Font Sharpening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-57
Require Standby . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-57
LES Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-58
Key Repeat Initial Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-58
Key Repeat Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-58
Wiper Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-58
Clear Custom Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-58
USB speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-59
Exit Configuration Menu (model T656) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-59
Printer overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-60
Basic model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-60
Printer theory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-61
Functions of main components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-62
Media tray assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-62
Rear media guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-62
Side guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-63
Wear strips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-63
Media tray assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-63
Detection of media size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-63
Pick arm assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-64
Switch (media size) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sensor (media empty) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-65
Sensor (media low) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-65
Multi-purpose feeder (MPF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-65
MPF feed roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-65
MPF pick solenoid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-65
Sensor (MPF media empty) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-65
Supported paper sizes, types, and weights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-66
Paper sizes supported by the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-66
Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-67
Sensor (input) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-67
Aligner assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-67
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-68
Transfer roll assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-68
. . . . 3-65
Model 5230n/dn with duplex, paper path, rolls, and sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-61
Models 5350dn and 5530dn paper path rolls and sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-62
Page: 11
viii Service Manual
Polygon printhead assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-69
Oscillating printhead assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-71
Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-72
Fuser components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-72
Heat roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-73
Pressure roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-73
Heater lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-73
Thermal cutoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-73
Thermistor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-73
Sensor (fuser output) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-73
Sensor (narrow media) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-73
Fuser unit assembly (type 1 and type 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-73
Type 1 fuser unit assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-73
Type 2 fuser unit assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-74
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-74
Sensor (standard bin full) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-74
Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-75
Main drive motor assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-75
Redrive motor assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-75
Electrical components and controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-76
Switch (printer front door interlock) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-76
Main cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-76
Print cartridge cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-76
Duplex cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-76
LVPS card assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-76
HVPS card assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-76
System card assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-77
Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-77
Printhead control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-77
Rotation of printhead motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-77
Determination of printhead ready . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-77
Printhead reference value . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-77
Fuser control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-77
Fuser control method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-77
Fuser lamp on/off control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-77
Fuser warm-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-78
Xerographic and print cartridge components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-78
Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-79
Exposure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-79
Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-80
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-81
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-82
Auto density sensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-83
High Capacity Input Tray (HCIT) tray assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-84
250-sheet/550-sheet tray assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-85
Media size sensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-85
Media level sensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pick arm assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-86
. . . . .3-86
Switch (media size) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-87
Sensor (media empty) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-87
Sensor (media low) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-87
Sensor (pass-thru) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-87
Media transport path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-89
Functions of main components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-90
Media tray assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-90
Rear media guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-90
Side guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-90
Model 5230 paper path, rolls, and sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-89
Models 5350dn and 5530dn paper path, rolls, and sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-90
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Table of contents ix
Wear strips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-91
Media tray assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-91
Detection of media size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-91
Pick arm assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-91
Switch (media size) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-91
Sensor (media empty) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-91
Sensor (media low) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-92
Duplex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-93
Layout of media transport path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-93
Functions of main components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-94
Sensor (duplex input) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-94
Duplex drive motor assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-95
Understanding jam numbers and locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-96
200 and 201 paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-96
202 and 203 paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-97
230 paper jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-98
Rear paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-98
Front paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-99
231-239 paper jams (optional external duplex unit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-100
Rear paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-100
Front paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-100
241—245 paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-101
250 paper jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-102
260 paper jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-103
280 paper jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-104
281 paper jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-105
282 paper jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-105
283 staple jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-106
Security Reset Jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-108
Security Reset Jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-108
Printer skew specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-110
Abnormal skew printer correction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-110
Print Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-111
Print Position Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-111
Repair Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Handling ESD-sensitive parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Polygon and Oscillating printhead mechanical registration adjustment . . . . . . . . . . . . . . . . . . . 4-2
Oscillating printhead assembly electronic adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Alignment assembly adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Fuser solenoid adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Gap adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Removals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Access door removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Alignment assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Models 5350dn and 5530dn duplex paper path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-94
Connection bezel assembly, rear removal (5230n/dn) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Connection bezel assembly, rear removal (5350dn and 5530dn). . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Cover assembly, rear lower removal (5230n/dn) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Cover assembly, rear lower (5350dn and 5530dn). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Charge roll assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Door assembly, rear removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Connection access cover, rear removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Duplex guide assembly, rear removal (5350dn, 5530dn, and T656) . . . . . . . . . . . . . . . . . . . . . . 4-14
271—279 paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-103
Model 5230dn duplex paper path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-93
Page: 13
x Service Manual
Fuser access door assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-21
Fuser drive release linkage removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-22
Fuser unit assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-22
Fuser wiper cover assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-23
HVPS card assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-24
Inner deflector removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-24
Laser cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-26
Main cooling fan removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-32
Main drive motor assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-33
Media out actuator removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-34
Media support removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-35
Media turn guide removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-35
MPF cam gear removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-36
MPF lift plate assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-36
MPF media out actuator removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-37
MPF pick roll assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-37
MPF pick solenoid assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-38
Operator panel door assembly removal (T656) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-49
Operator panel cover latch assembly removal (T656) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-52
Option drive shaft removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-52
Output cover assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-54
Pick arm assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-55
Pick roll assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-57
Print cartridge cooling fan removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-57
Print cartridge clamp assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-58
Print cartridge ID connector assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-59
Redrive assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-63
Sensor (media level) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-70
Sensor (media out) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-70
Sensor (toner empty) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-71
Sensor (input) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-71
Sensor shield assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-72
Sensor (standard bin exit) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-73
Sensor (toner density) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-73
Standard bin actuator assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-73
Switch (media size) assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-74
System card assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-76
NVM card assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-79
Duplex assembly removal (5350dn, 5530dn, and T656) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-16
Duplex cooling fan removal (5350dn, 5530dn, and T656) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-17
Duplex drive motor assembly removal (5350dn, 5530dn, and T656) . . . . . . . . . . . . . . . . . . . . . .4-18
Duplex input sensor assembly removal (5350dn, 5530dn, and T656) . . . . . . . . . . . . . . . . . . . . .4-19
Duplex guide assembly, front removal (5350dn, 5530dn, and T656) . . . . . . . . . . . . . . . . . . . . . .4-20
LVPS card assembly removal (5230n/dn) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-28
LVPS card assembly removal (5350dn, 5530dn, and T656) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-30
LCD screen bezel removal (5230n/dn, 5350dn, and 5530dn) . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-27
MPF tray door assembly removal (5230n/dn, 5350dn, and 5530dn) . . . . . . . . . . . . . . . . . . . . . . .4-40
Operator panel latch assembly removal (5230n/dn, 5350dn, and 5530dn) . . . . . . . . . . . . . . . . .4-42
Operator panel door assembly removal (5230n/dn, 5350dn, and 5530dn) . . . . . . . . . . . . . . . . .4-43
Operator panel hinge assembly, left removal (5230n/dn, 5350dn, and 5530dn) . . . . . . . . . . . . .4-45
Operator panel hinge assembly, right removal (5230n/dn, 5350dn, and 5530dn) . . . . . . . . . . . .4-46
Printhead assembly removal (5230n/dn) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-60
Printhead assembly removal (5350dn, 5530dn, and T656) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-61
Side cover, left removal (5230n/dn) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-65
Redrive motor assembly removal (5350dn, 5530dn, and T656) . . . . . . . . . . . . . . . . . . . . . . . . . .4-63
Side cover, left removal (5350dn, 5530dn, and T656) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-67
Side cover, right removal (5230n/dn) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-67
Side cover, right removal (5350dn, 5530dn, and T656) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-68
Sensor (duplex input) removal (5350dn, 5530dn, and T656) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-69
Page: 14
Table of contents xi
Transfer roll assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-80
Transfer roll bracket assembly, left removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-81
Transfer roll bracket assembly, right removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-82
Transfer deflector removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-83
Tray roller catch assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-83
Option removals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-85
5-bin mailbox rear door assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-85
5-bin mailbox left outer cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-86
5-bin mailbox left inner cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-86
5-bin mailbox right outer cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-87
5-bin mailbox right inner cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-88
5-bin mailbox top cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-89
5-bin mailbox media bin full actuator removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-90
5-bin mailbox sensor (pass through) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-91
5-bin mailbox sensor (media bin empty) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-92
5-bin mailbox controller card assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-93
5-bin mailbox static brush mylar assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-94
5-bin mailbox media bin fifth deflector removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-95
5-bin mailbox media bin first through fourth deflector removal . . . . . . . . . . . . . . . . . . . . . . . . . 4-96
5-bin mailbox media bin extension assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-97
5-bin mailbox deflector gate solenoid removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-97
5-bin mailbox transport solenoid removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-99
5-bin mailbox sensor (deflector gate HP) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-100
250-sheet option tray assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-102
250-sheet media tray assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-103
250-sheet pick arm bracket assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-103
250-sheet media out actuator removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-105
250-sheet frame assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-105
250-sheet controller card assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-107
550-sheet option tray assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-108
550-sheet media tray assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-108
550-sheet pick arm bracket assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-109
550-sheet bellcrank recoil spring removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-110
550-sheet frame assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-111
550-sheet controller card assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-112
550-sheet option drive shaft with spring removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-114
Anti-tip latch assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-114
High capacity input tray (HCIT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-115
High capacity input tray (HCIT) media tray assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . 4-116
High capacity input tray (HCIT) tray cover, front removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-117
High capacity input tray (HCIT) cover, rear removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-119
High capacity input tray (HCIT) cover, right removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-121
High capacity input tray (HCIT) cover, left removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-123
High capacity input tray (HCIT) anti-tip latch assembly removal . . . . . . . . . . . . . . . . . . . . . . . 4-124
High capacity input tray (HCIT) drawer slide assembly removal . . . . . . . . . . . . . . . . . . . . . . . 4-125
High capacity input tray (HCIT) tray lift drive motor assembly removal . . . . . . . . . . . . . . . . . 4-126
High capacity input tray (HCIT) controller card assembly removal . . . . . . . . . . . . . . . . . . . . . 4-127
High capacity input tray (HCIT) media size actuator assembly removal . . . . . . . . . . . . . . . . . 4-128
High capacity input tray (HCIT) pick arm bracket assembly removal . . . . . . . . . . . . . . . . . . . 4-131
High capacity input tray (HCIT) tray closed latch with spring removal . . . . . . . . . . . . . . . . . . 4-133
High capacity stacker rear door assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-134
High capacity stacker right cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-135
High capacity stacker left cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-136
High capacity stacker media output bin assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-137
High capacity stacker controller card cover panel removal . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-138
High capacity stacker switch (media bin HP) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-139
High capacity stacker sensor (media bin full) assembly removal . . . . . . . . . . . . . . . . . . . . . . 4-140
High capacity stacker sensor (media bin full) bracket assembly removal . . . . . . . . . . . . . . . 4-140
High capacity stacker controller card assembly (upper and lower) removal . . . . . . . . . . . . . 4-141
Page: 15
xii Service Manual
High capacity stacker right frame removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-142
High capacity stacker left frame removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-143
High capacity stacker upper deflector gate removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-144
High capacity stacker sensor (pass through) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-145
High capacity stacker left mounting bracket removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-147
High capacity stacker sensor (deflector gate HP) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-148
Installing / Removing the RFID UHF option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-149
Lower interface cable assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-157
Media size actuator removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-158
Media tray catch spring removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-159
Media size actuator removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-160
Media tray catch spring removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-160
Media tray roller catch assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-160
Output expander rear door assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-162
Output expander left outer cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-162
Output expander left inner cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-163
Output expander right outer cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-163
Output expander right inner cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-164
Output expander media bin latch (left and right) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-164
Output expander media output bin assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-165
Output expander media bin full actuator removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-165
Output expander sensors (media bin full) assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . .4-166
Output expander sensor (media bin full) bracket assembly removal . . . . . . . . . . . . . . . . . . . .4-167
Output expander controller card cover panel removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-167
Output expander controller card removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-169
Output expander sensor (pass through) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-170
Output expander deflector gate removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-171
Output expander sensor (deflector gate HP) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-172
SFP stapler assembly rear door assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-173
SFP stapler assembly right cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-173
SFP stapler assembly left cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-174
SFP stapler assembly top cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-175
SFP stapler assembly handle cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-176
SFP stapler assembly LED sensor cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-177
SFP stapler assembly sensor (finisher bin media present) removal . . . . . . . . . . . . . . . . . . . . .4-178
SFP stapler assembly standard output bin LED and LED clear lens removal . . . . . . . . . . . . .4-179
SFP stapler assembly tamper drive belt removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-180
SFP stapler assembly tamper drive motor assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . .4-181
SFP stapler assembly media stack flap and media stack flap actuator removal . . . . . . . . . . .4-182
SFP stapler assembly stapler unit assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-183
SFP stapler assembly paddle drive motor assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . .4-184
SFP stapler assembly sensor (media stack) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-185
SFP stapler assembly sensor (paddle HP) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-186
SFP stapler assembly sensor (stapler access door interlock) removal . . . . . . . . . . . . . . . . . .4-187
SFP stapler assembly sensor (tamper HP left and right) removal . . . . . . . . . . . . . . . . . . . . . . .4-188
SFP stapler assembly sensor (bin full send) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-189
SFP stapler assembly sensor (bin full receive) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-190
SFP stapler assembly sensor (media in stapler) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-190
SFP stapler assembly sensor (deflector HP) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-191
Stapler/stacker controller card assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-193
Sensor (HCIT tray raised HP) with cable assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . .4-193
Sensor (HCIT pass through) with cable removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-196
Sensor (pass through) with cable removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-197
Sensor (pass through) with cable removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-197
Tray roller catch assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-197
Tray roller catch assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-198
Upper interface cable assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-199
Connector locations and connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Media out actuator removal (models 5350dn and 5530dn) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-159
Page: 16
Table of contents xiii
Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Preventive maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Safety inspection guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Lubrication specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Individual maintenance part expected life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Scheduled maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Maintenance kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
How to use this parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Assembly 1: Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Assembly 3: T656dne Operator panel, MPF and smart card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6
Assembly 4: Drive motor assemblies and duplex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Assembly 5: Media path and ducts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
Assembly 6: Printhead, charge, and transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12
Assembly 7: Pick arm assembly, trays, and MPF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14
Assembly 8: LVPS, fuser and electrical cables 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-16
Assembly 9: HVPS, system card, and electrical cables 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-18
Assembly 10: 250 Sheet option tray assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-20
Assembly 11: 550 Sheet option tray assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-22
Assembly 12: HCIT Sheet option tray assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-24
Assembly 13: SFP stapler assembly #1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-26
Assembly 14: SFP stapler assembly #2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-28
Assembly 15: SFP stapler assembly #3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-30
Assembly 16: SFP stapler assembly #4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-32
Assembly 17: 5-bin mailbox #1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-34
Assembly 18: 5-bin mailbox #2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-36
Assembly 19: High capacity stacker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-38
Assembly 20: Output expander. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-40
Assembly 21: Envelope feeder and external duplex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-42
Assembly 22: RFID UHF Option assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-44
Assembly 23: Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-45
Assembly 24: Power cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-47
Assembly 25: Universal trays and accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-48
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-1
Part number index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-5
Assembly 2: 5230n/dn, 5350dn, and 5530dn Operator panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
Page: 22
Notices and safety information xix
Page: 23
xx Service Manual
Page: 27
xxiv Service Manual
Preface
This manual contains maintenance procedures for service personnel. It is divided into the following chapters:
1. General information contains a general description of the printer and the maintenance approach used to
repair it. Special tools and test equipment, as well as general environmental and safety instructions, are
discussed.
2. Diagnostic information contains an error indicator table, symptom tables, and service checks used to
isolate failing field replaceable units (FRUs).
3. Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems.
4. Repair information provides instructions for making printer adjustments and removing and installing
FRUs.
5. Connector locations uses illustrations to identify the connector locations and test points on the printer.
6. Preventive maintenance contains the lubrication specifications and recommendations to prevent
problems.
7. Parts catalog contains illustrations and part numbers for individual FRUs.
Appendix A contains service tips and information.
Appendix B contains representative print samples.
Conventions
Note: A note provides additional information.
Warning: A warning identifies something that might damage the product hardware or software.
There are several types of caution statements:
CAUTION
A caution identifies something that might cause a servicer harm.
CAUTION
This type of caution indicates there is a danger from hazardous voltage in the area of the
product where you are working. Unplug the product before you begin, or use caution if the
product must receive power in order to perform the task.
CAUTION
This type of caution indicates a hot surface.
CAUTION
This type of caution indicates a tipping hazard.
Page: 28
General information 1-1
1. General information
most computer networks.
Maintenance approach
The diagnostic information in this manual leads you to the correct field replaceable unit (FRU) or part. Use the
service error codes, user status messages, user error messages, service checks, and diagnostic aids to
determine the printer problem and repair the failure. After you complete the repair, perform tests as needed to
verify the repair. See “Start” on page 2-1.
The Dell laser printers are letter-quality page printers designed to attach to personal computers and to
The Dell laser printers are available in the following models:
Machine type Configuration
Network
T650n / 5230n/dn
4062-01A Network
T652dn / 5350dn
4062-23A
Network
Network
Network
Network
MFG Model / Dell Model
4062-41A T654n
T652n
4062-21A
T654dn / 5530dn
4062-43A
4062-630 T656dne
Page: 29
1-2 Service Manual
Options
Available internal options
• Memory cards
— Printer memory
— Flash memory
— Fonts
• Firmware cards
— Bar Code and Forms
— IPDS and SCS/TNe
— PrintCryptionTM
— PRESCRIBE
• Printer hard disk
— RS-232-C serial interface ISP
— Parallel 1284-B interface ISP
— MarkNetTM
N8150 802.11 b/g/n Wireless ISP
— MarkNet N8130 10/100 Thick Fiber ISP
— MarkNet N8120 10/100/1000 Thick Ethernet ISP
• MarkNet N8110 v.34 Fax Card
The following options are available. Some options are not available in every country. Contact your point of
purchase for options available in your country.
Media handling options
— 250- and 550-sheet paper trays of A4, letter, A5, B5, Executive, folio, statement, and legal size
— 250-sheet universally adjustable tray
— 250- and 550-sheet paper drawers
— 2000-sheet high-capacity feeder
— Envelope feeder (Not for use with the T656dne)
— Duplex option– 250-sheet (external)
— Output expander
— High-capacity output stacker
— StapleSmart™ Finisher
— 5-bin Mailbox
— Vertical Kiosk Presenter
— Horizontal Kiosk Presenter
• LXK Internal Solutions Ports (ISP)
— Duplex option– 550-sheet (internal on duplex versions of 5350dn and 5530dn)
— RFID UHF (only for 5530dn)
Page: 30
General information 1-3
Printer configurations
Basic model
The following illustration shows the basic printer model.
Feature Paper Capacity1
1 Standard exit bin 250- or 550-sheet
2 Printer control panel NA
3 Multipurpose feeder 100 sheets
4 Standard tray (Tray 1) 250- or 550-sheets
1
Based on 75 g/m2
(20 lb.) paper.
1 2
3
4
Page: 31
1-4 Service Manual
Fully configured model
The following illustration shows the fully configured printer model.
CAUTION: – TIPPING HAZARD: Floor-mounted configurations require additional
furniture for stability. You must use either a printer stand or printer base if you are using
a 2000-sheet tray, a duplex unit, and an input option, or more than one input option.
3
4
5
6
7
9
8
1
2
More information is available on our Dell Web site at www.dell.com.
Page: 32
General information 1-5
CAUTION: Floor-mounted configurations require furniture for stability. You must
use either a printer stand or printer base if you are using a 2000-sheet drawer.
Feature/Option Paper Capacity1
1 5-bin mailbox2
500 sheets
2 Output expander3
550 sheets
3 Envelope feeder (Not for use with
the T656dne)
85 envelopes
4 Standard tray (Tray 1) 250 or 550-sheets
5 Duplex unit4
Not applicable
6 Optional tray (Tray 2) 250- or 550-sheets
7 Optional tray (Tray 3) 250- or 550-sheets
8 Optional 2000-sheet tray (Tray 4) 2000 sheets
9 Caster base Not applicable
1 Based on 75 g/m2 (20 lb.) paper.
2
Up to two 5-bin mailbox units are supported.
3
The printer supports up to three output expander units, or one output expander combined with one 5-
bin mailbox, one high capacity output expander (not depicted), or one stapler unit (not depicted).
4
Optional external duplex unit for the 5230n/dn model. All other models are available with or without
internal duplex unit.
More information is available on our Dell Web site at www.dell.com.
Certain other configurations also must have a printer stand or printer base.
Page: 33
1-6 Service Manual
Supported paper sizes, types, and weights
The following tables provide information on standard and optional paper sources and the types of paper they
support.
Note: For an unlisted paper size, select the closest larger listed size.
Paper sizes supported by the printer
Paper size Dimensions
250-or 550-sheet
trays (standard
or optional
Optional
2000-sheet
tray
Multipurpose
feeder
Duplex unit
A4 210 x 297 mm
(8.3 x 11.7 in.)
x x x x
A5 148 x 210 mm
(5.8 x8.3in.)
x x x
A61,2
105 x 148 mm
(4.1 x 5.8 in.)
x
J15 B5 182 x 257 mm
(7.2 x 10.1 in.)
x x x
Letter 216 x 279 mm
(8.5 x 11 in.)
x x x x
Legal 216 x 356 mm
(8.5 x14 in.)
x x x x
Executive 184 x 267 mm
(7.3 x 10.5 in.)
x x x
Oficio1
216 x340 mm
(8.5 x 13.4 in>)
x x x
Folio1
216 x 330 mm
(8.5 x 13 in.)
x x x
Statement1
140 x 216 mm
(5.5 x8.5 in.)
x x
Universal3,4
138 x 210 mm
(5.5 x8.3 in.) up
to
216 x 356 mm
(8.5 x 14 in.)
x x
70 x 127 mm
(2.8 x 5 in.) up
to
216 x 356 mm
(8.5 x 14 in.)
x
148 x 182 mm
(5.8 x 7.7 in.) up
to
216 x 356 mm
(8.5 x 14 in.)
x x x
7 3/4 Envelopes
(Monarch)
98 x 191 mm
(3.9 x 7.5 in.)
x
9 Envelope 98 x 225 mm
(3.9 x 8.9 in.)
x
10 Envelope 105 x 241 mm
(4.1 x 9.5 in.)
x
DL Envelope 110 x 220 mm
(4.3 x 8.7 in)
x
Page: 34
General information 1-7
Paper types and weights supported by the printer
Paper types and weights supported by the output bins
Use this table to determine the possible output destinations of print jobs which use supported paper types and
weights. The paper capacity of each output bin is listed in parentheses. Paper capacity estimations are
calculated based on 75 g/m2
(20 lb) paper.
Other Envelope 98 x 162 mm
(3.9 x 6.4 in.) to
176 x 250 mm
(6.9 x 9.8 in.)
x
1This size appears in the Paper Size menu only when the paper source does not support size sensing or
when size sensing is turned off.
2Only the standard exit bin supports this size.
3This size setting formats the page for 216 x 356 mm (8.5 x 14 in.) unless the size is specified by the
software application.
4
To support duplexing, the Universal width must be between 148 mm (5.8 in) and 216 mm (8.5 in);
Universal length must be between 182 mm (7.2 in) and 356 mm (14 in).
Paper type
250-or 550-sheet
trays (standard or
optional
Optional 2000-
sheet tray
Multipurpose
feeder
Duplex unit
Paper
• Plain
• Bond
• Colored
• Custom
• Letterhead
• Light
• Heavy
• Preprinted
• Rough/Cotton
• Recycled
x x x x
Card stock x x x x
Envelopes x
Labels1
x x x x
Transparencies x x x x
1
Printing labels requires a special label fuser cleaner which prevents duplexing. The label fuser cleaner is
included with the special cartridge required for label applications.
Paper size Dimensions
250-or 550-sheet
trays (standard
or optional
Optional
2000-sheet
tray
Multipurpose
feeder
Duplex unit
Page: 35
1-8 Service Manual
The finisher supports 60-176 g/m2 (16-47 lb) paper weights.
Tools required
Flat-blade screwdrivers, various sizes
#1 Phillips screwdriver, magnetic
#2 Phillips screwdriver, magnetic
#2 Phillips screwdriver, magnetic short-blade
7/32 inch (5.5 mm) open-end wrench
7.0 mm nut driver
Needle nose pliers
Diagonal side cutters
Spring hook
Analog or digital multimeter
Flash light (optional)
Paper type
Standard exit bin
(350 or 550 sheets)
Optional hardware
Output
Expander (550
sheets) or High
Capacity
Output stacker
(1850 sheets)
5-Bin Mailbox
(500 sheets)1
StapleSmart II
Finisher
(500 sheets)2
Paper
• Plain
• Bond
• Colored
• Custom
• Letterhead
• Light
• Heavy
• Preprinted
• Rough/Cotton
• Recycled
x x x x
Card stock x x
Envelopes
Labels1
x x
Transparencies x x
1
Supports 60-90 g/m2 (16-24 lb) paper weights.
2
Maximum of 50 sheets of 75 g/m2 (20 lb) paper per stapled packet. Results may vary with heavier
paper.
Page: 36
General information 1-9
Acronyms
BLDC Brushless DC motor
CRU Customer Replaceable Unit
CSU Customer setup
DIMM Dual Inline Memory Module
DRAM Dynamic Random Access Memory
DVM Digital multimeter
EDO Enhanced Data Out
EEPROM Electrically Erasable Programable Read-Only Memory
EP Electrophotographic process
EPROM Erasable Programmable Read-Only Memory
ESD Electrostatic Discharge
FRU Field Replaceable Unit
GB Gigabyte
HCIT High-capacity Input Tray
HVPS High Voltage Power Supply
ITC Internal Tray Card
LASER Light Amplification by Stimulated Emission of Radiation
LCD Liquid Crystal Display
LED Light-Emitting Diode
LVPS Low Voltage Power Supply
MPF Multipurpose feeder
MROM Masked Read Only Memory
MS Microswitch
NVRAM Nonvolatile Random Access Memory
OEM Original Equipment Manufacturer
OPT Optical Sensor
PC Photoconductor
pel Picture element
POR Power-On Reset
POST Power-On Self Test
PP Parts Packet
PWM Pulse Width Modulation
RFID Radio Frequency Identification
RIP Raster Imaging Processor
ROM Read Only Memory
SDRAM Synchronous Dynamic Random Access Memory
SIMM Single Inline Memory Module
SRAM Static Random Access Memory
UAT Universally Adjustable Tray)
UPR Used Parts Return
V ac Volts alternating current
V dc Volts direct current
VOM Volt Ohmmeter
Page: 37
1-10 Service Manual
Page: 38
Diagnostic information 2-1
2. Diagnostic information
Start
WARNING: When operating the driving units using the diagnostics or other tools, be sure to keep them covered
unless otherwise specified.
WARNING: When operating the driving units using the diagnostics or other tools, never touch the driving units.
When operating the driving units using diagnostics or other tools, be sure to follow the procedures in this
manual.
WARNING: Servicers should wear a wrist band or the like to remove static electricity from their body, grounding
their body while working. Go to “Handling ESD-sensitive parts” on page 4-1.
Note: There may be printer error messages that are not contained in this service manual. Call your next level
support for assistance.
CAUTION:
Unplug the power cord from the electrical outlet before you connect or disconnect any cable
electronic board or assembly.
CAUTION:
If the printer is kept on, never touch the conductive parts if not specifically required. The power
switch and inlet of the low voltage power supply card (LVPS card) assembly is live even while
the power supply is cut off. Never touch the live parts.
CAUTION:
Be careful to avoid burns by safely handling hot parts.
CAUTION
The printer weight is greater than 18kg (40 lbs) and requires two or more trained personnel to
lift it safely. Use the hand holds on the side of the printer. Make sure your fingers are not
under the printer when you lift or set the printer down.
Page: 39
2-2 Service Manual
Confirm the installation status
Be sure to check the following items before starting the troubleshooting procedures.
• With the power cord unplugged from the wall outlet, check that the cord is free from breakage, short-circuit,
disconnected wire, or incorrect connection in the power cord.
• The printer is properly grounded. Check the power cord ground terminal.
• The printer is not installed at a place subjected to extreme temperature, extreme humidity or rapid changes
in temperature.
• The printer is not installed close to water service, humidifier, heat generating unit, fire, in a very dusty
place, or a place exposed to air flow from the air conditioning system.
• The printer is not installed in a place where volatile gas or inflammable gas is generated.
• The printer is not installed in direct sun.
• The printer is installed on a level and stable surface.
• Media meets specifications and is installed properly.
• Customer maintenance parts have been replaced at the specified intervals.
• Check all attached options for proper attachment and electrical connection.
• Refer to the User’s Guide for proper installation.
Power-on Reset sequence
The following is an example of the events that occur during the POR sequence:
1. Turn the machine on.
3. The fuser cooling fan turns on.
4. The fuser unit assembly lamps turn on.
5. The system card assembly cooling fan turns on.
6. Operator panel LED becomes solid.
7. The transport motor turns on.
Entering Diagnostics mode
1. Turn the printer off.
2. Press and hold and .
3. Turn the printer on.
4. Release the buttons after 10 seconds.
2. The Dell splash screen appears with a progress bar in the center until the code is loaded.
Page: 40
Diagnostic information 2-3
User attendance messages
Error
code or
message
Error contents Description/Action Possible repair actions
System
Timeout
System Timeout The system detects a firmware
component that is no longer
responding.
Turn the power off; wait a few
seconds, and then turn the
power back on.
30.XX Invalid Refill Change
Cartridge
Message is cleared when a
new print cartridge is installed.
Install the proper print
cartridge.
31.XX Defective Cartridge Error code 31 displays when
the top front cover is closed
and a defective print cartridge
is detected. It may take the
printer 10-20 seconds to
determine if the print cartridge
is defective.
1. Install the proper print
cartridge.
2. Ensure the print cartridge ID
connector assembly is properly
connected.
3. Replace the print cartridge
ID connector assembly if
problem remains. Go to “Print
cartridge ID connector
assembly removal” on
page 4-59.
32.XX Cartridge part number
X unsupported by
device
Error 32 displays when the top
cover is closed and an
unsupported print cartridge is
detected. It may take the
printer 10-20 seconds to
determine if the print cartridge
is supported.
Install the proper print
cartridge.
34 Short Paper The printer determines the
paper length is too short to
print the formatted data. This
occurs when the printer does
not know the actual paper size
loaded in the tray. For auto-size
sensing trays, this error occurs
if the paper stop is in the
incorrect position. Make sure
the Paper Size setting is
correct for the size paper that is
being used.
1. Ensure the media tray
guides are properly set for the
media being used.
2. Ensure the Switch media
size is properly connected.
3. Replace the switch media
size if problem remains.
Go to “Switch (media size)
assembly removal” on
page 4-74.
4. Replace the media tray
assembly if problem remains.
Page: 41
2-4 Service Manual
35 Res Save Off
Deficient Memory
This IR is displayed when the
printer lacks sufficient memory
to enable Resource Save. This
message usually indicates the
user has allocated too much
memory for one or more of the
printer's link buffers; however,
modification of other printer
settings which affect the
amount of available memory
may also create this condition.
If the user desires to enable
Resource Save after this
message has been posted, it is
recommended the user either
install additional memory or set
each link buffer back to the
Auto value.
Once all link buffers are
returned to Auto, the user
should exit the menus to
activate the link buffer
changes. Once the printer
returns to the Ready state, the
user may then enable
Resource Save and then finally
go back and modify the link
buffers again. The user should
note the reduction of available
memory to the link buffers
when Resource Save has been
enabled as opposed to the
memory available when
Resource Save is disabled.
This message displays when
the printer lacks sufficient
memory to enable Resource
Save. This message usually
indicates the user has
allocated too much memory for
one or more of the printer link
buffers; however, modification
of other printer settings which
affect the amount of available
memory may also create this
condition. If restoration of
Resource Save is required
after this message is received,
the customer should install
additional memory or set each
link buffer to Auto. Once all link
buffers are returned to Auto,
you should exit the menu to
activate the link buffer
changes. Once the printer
returns to the Ready state, you
can enable Resource Save and
go back and modify the link
buffers again. Note the
reduction of available memory
to the link buffers when
Resource Save has been
enabled, and compare it to the
memory available when
Resource Save is disabled.
• Press to disable
Resource Save and
continue printing.
To enable Resource Save
after you get this message:
- Make sure the link
buffers are set to Auto,
then exit the menus to
activate the link buffer
changes.
- When Ready is
displayed, enable
Resource Save.
• Install additional memory.
37 Insufficient Collation
Area
This message displays when
the printer memory is
insufficient to perform the Flash
Memory Defragment operation.
Note: This message is posted
prior to the actual start of the
defragment operation. The
printer code determines if
enough printer memory is
available to complete the
defragment operation. The
user should not be concerned
with losing resources stored in
the flash option.
The following actions may be
taken:
• Press to clear the
message. To perform the
defragment operation:
- Delete fonts, macros,
and other data in RAM.
- Install additional printer
memory.
• Press until Busy/
Waiting appears. The
following actions are
available:
- Cancel Job
- Reset Printer
- Reset Active Bin
Error
code or
message
Error contents Description/Action Possible repair actions
Page: 42
Diagnostic information 2-5
37 Insufficient Memory This message displays when
the printer memory used to
restore the Print and Hold jobs
from the disk and found that
some or all of the jobs could
not be restored. The printer ran
out of memory while attempting
to restore the jobs.
The following actions may be
taken:
• Press to clear the
message. Some of the Print
and Hold jobs on the disk
will not be restored. They
remain on the disk, but
cannot be accessed.
• Press until Busy/
Waiting appears. The
following functions may be
available:
- Cancel Job
- Reset Printer
Reset Active Bin
38 Memory Full This message displays when
the printer is processing an
incoming job and there is
insufficient memory available to
continue processing the job.
The following actions may be
taken:
• Press to clear the
message. Perform the
defragment operation:
- Perform the defragment
operation
- Delete fonts, macros,
and other data in RAM
- Install additional
memory
• Press to display Busy/
Waiting. The following
functions may be available:
- Cancel Job
- Reset Printer
Reset Active Bin
39 Complex Page This message displays when
the page is too complex to
print. The following actions
may be taken:
The following actions may be
taken:
• Press to clear the
message and continue the
job. Some data loss may
occur. Simplify the print job
and reprint, if necessary.
• Press until Busy/
Waiting appears. The
following selections are
possible:
- Cancel Job
- Reset Printer
Reset Active Bin
Error
code or
message
Error contents Description/Action Possible repair actions
Page: 43
2-6 Service Manual
44.01 RFID Error Bad tag error: a tag has failed
to program, or the “Retry
Count” has been exceeded.
Note: This error is not a data
parsing error, but indicates bad
RFID media. It is posted only if
the “Stop on Error” menu
setting is set to “ON”.
1. Retest using new RFID
media.
2. Check the RFID firmware
card, RFID interface card,
RFID cable, and RFID
option for correct
installation. Go to “High
capacity input tray (HCIT)
pick arm bracket
assembly removal” on
page 4-131.
3. Replace the RFID UHF
option.
44.11 RFID Error Generic parse error 1. These error codes most
likely indicate a problem
with the customer’s
datastream, and not the
RFID Option itself. Ensure
there is nothing wrong with
the customer’s datastream.
2. Check the RFID firmware
card, RFID interface card,
RFID cable, and RFID
option for correct
installation. Go to “High
capacity input tray (HCIT)
pick arm bracket
assembly removal” on
page 4-131.
3. Replace the RFID UHF
option.
44.12 RFID Error Subcommand appears
truncated
44.13 RFID Error Subcommand appears longer
than expected
44.14 RFID Error Subcommand field value was
invalid
44.15 RFID Error Invalid subcommand format
(invalid magic byte)
44.16 RFID Error Subcommand format valid but
not supported
44.17 RFID Error Illegal chars in subcommand
for specified format
44.18 RFID Error Invalid op code
44.19 RFID Error Valid but unsupported op code
44.20 RFID Error Invalid protocol
44.21 RFID Error Valid but unsupported protocol
44.22 RFID Error Unsupported option supplied
for operation
44.23 RFID Error Invalid ID length
44.24 RFID Error Invalid ID bit pattern
44.25 RFID Error Too many tags on page (too
many means more than one)
Error
code or
message
Error contents Description/Action Possible repair actions
Page: 44
Diagnostic information 2-7
44.26 RFID Error Based on tag location
parameters: tag is not
compatible with printer
1. These error codes most
likely indicate a problem
with the customer’s
datastream, and not the
RFID Option itself. Ensure
there is nothing wrong with
the customer’s datastream.
2. Check the RFID firmware
card, RFID interface card,
RFID cable, and RFID
option for correct
installation. Go to “High
capacity input tray (HCIT)
pick arm bracket
assembly removal” on
page 4-131.
3. Replace the RFID UHF
option.
44.27 RFID Error Unsupported SA Code
44.28 RFID Error Invalid Power setting
44.29 RFID Error Unsupported Feature
44.31 RFID Error Generic run-time reader error
44.32 RFID Error Reader response timeout
44.33 RFID Error Garbled or short response from
reader
44.34 RFID Error Read/Verify operation failed
(tag data from reader !=
expected value)
1. Retest using new RFID
media
2. Check the RFID firmware
card, RFID interface card,
RFID cable, and RFID
option for correct
installation. Go to “High
capacity input tray (HCIT)
pick arm bracket
assembly removal” on
page 4-131.
3. Replace the RFID UHF
option.
44.35 RFID Error Invalid RFID region 1. Check the RFID firmware
card, RFID interface card,
RFID cable, and RFID
option for correct
installation. Go to “High
capacity input tray (HCIT)
pick arm bracket
assembly removal” on
page 4-131.
2. Replace the RFID UHF
option.
Error
code or
message
Error contents Description/Action Possible repair actions
Page: 45
2-8 Service Manual
44.36 RFID Error Invalid X/Y Position 1. This error code most likely
indicates a problem with
the customer’s datastream,
and not the RFID Option
itself. Ensure there is
nothing wrong with the
customer’s datastream.
2. Check the RFID firmware
card, RFID interface card,
RFID cable, and RFID
option for correct
installation. Go to “High
capacity input tray (HCIT)
pick arm bracket
assembly removal” on
page 4-131.
3. Replace the RFID UHF
option.
42.XY Cartridge Region
Mismatch
This IR is displayed when the
printer detects that the installed
cartridge has a region that
differs from the below options.
To clear this IR, the printer
cartridge must be replaced with
one that has a proper region.
X and Y can have the following
values:
0 : Worldwide region or
Undefined region
1 : America
2 : EMEA
3 : Asia
4 : Latin America
9 : Invalid region
Install a new toner cartridge
that matches the correct
regional specification.
50 PPDS Font Error This message displays when
the PPDS interpreter has
encountered a font error.
Note: This error may only
occur when the printer is
formatting PPDS print data.
The following actions may be
taken:
• Press to clear the
message and continue
processing the job.
• Press until Busy/
Waiting appears. The
following are available:
- Cancel Job
- Reset Printer
- Reset Active Bin
51 Defective Flash This message displays when
the printer detects a defective
flash. This error may occur at
power on, or during flash
format and write operations.
Press to clear the
message. The flash is marked
as bad and normal operation
continues. Flash operations
are not allowed until the
problem is resolved.
Error
code or
message
Error contents Description/Action Possible repair actions
Page: 46
Diagnostic information 2-9
52 Flash Full This message displays when
the printer detects an
unformatted flash at power on.
Press to clear the
message. The flash is marked
as bad and normal operation
continues. Flash operations
are not allowed until the flash is
formatted.
54 Serial Option [x] Error This IR is displayed when a
serial error (framing, parity or
overrun) has been detected on
the specified optional serial
port. This usually indicates that
the serial port has not been set
up correctly.
Once a host interface error has
been displayed for the first
time, reporting of further host
interface errors for the
associated port is suppressed
until the interface parameters
are changed for the
associated, or the machine is
powered off.
Go to network service check.
See “Network service check”
on page 2-170.
54 Std Network Software
Error
This error displays when a
network port is detected, but
the printer cannot establish
communications with it.
The following actions may be
taken:
• Press to clear the
message and continue
printing.
The job may not print
correctly.
• Program new firmware for
the network interface.
Reset the printer.
54 Network [x] Software
Error
This error displays when a
network port is detected, but
the printer cannot establish
communications with it.
The following actions may be
taken:
• Press to clear the
message and continue
printing.
The job may not print
correctly.
• Program new firmware for
the network interface.
• Reset the printer.
55 Unsupported Option
in Slot [x]
An unsupported option is
installed in the specified
solutions port. Power off the
printer and remove the
unsupported option in the
specified slot.
Remove unsupported option.
56 Parallel Port [x]
Disabled
This error displays when data
is sent to the printer across an
optional parallel port, but the
port has been disabled. Once
this message displays,
reporting of further errors is
suppressed until the menus are
entered, or the printer is reset.
Go to network service check.
See “Network service check”
on page 2-170.
Error
code or
message
Error contents Description/Action Possible repair actions
Page: 47
2-10 Service Manual
56 Serial Port [x]
Disabled
This error displays when data
is sent to the printer across an
serial port, but the port has
been disabled. Once this
message displays, reporting of
further errors is suppressed
until the menus are entered, or
the printer is reset.
Go to network service check.
See “Network service check”
on page 2-170.
56 Standard USB Port
Disabled
Displayed when status is
requested over the USB port,
but the port has been disabled.
Once the error has been
displayed for the first time,
reporting of further errors is
suppressed until the menus are
entered or the printer is reset.
The following actions may be
taken:
• Press to clear the
message. The printer
discards any data received
on the USB port.
• Press until Busy/
Waiting appears. The
following are available:
- Reset Printer
Reset Active Bin
56 USB Port [x] Disabled Displayed when status is
requested over the USB port,
but the port has been disabled.
Once the error has been
displayed for the first time,
reporting of further errors is
suppressed until the menus are
entered or the printer is reset.
The following actions may be
taken:
• Press to clear the
message. The printer
discards any data received
on the USB port.
• Press until Busy/
Waiting appears. The
following are available:
- Reset Printer
Reset Active Bin
58 Invalid Tray
Configuration
Either no input trays or there
are optional trays above the
RFID option.
1. Ensure the RFID option is
in first position under printer
and that there is at least
one input tray beneath the
RFID option.
2. Check the RFID firmware
card, RFID interface card,
RFID cable, and RFID
option for correct
installation. Go to “High
capacity input tray (HCIT)
pick arm bracket
assembly removal” on
page 4-131.
3. Replace the RFID UHF
option.
58 Too Many Bins
Attached
This error code displays when
too many bins are attached to
the printer.
1. Turn off and unplug the
printer.
2. Remove the excess bins.
3. Plug in the printer, and turn
it on.
Error
code or
message
Error contents Description/Action Possible repair actions
Page: 48
Diagnostic information 2-11
58 Too Many Disks
Installed
This error code displays when
too many disks are attached to
the printer.
1. Turn off and unplug the
printer.
2. Remove the excess disks.
3. Plug in the printer, and turn
it on.
58 Too Many Flash
Options
This error code displays when
too many user flash memory
options or too many optional
firmware cards have been
installed.
User can power off and remove
extra flash options.
1. Turn off and unplug the
printer.
2. Remove the excess flash
memory.
3. Plug in the printer, and turn
it on.
58 Too Many Trays
Attached
This error code displays when
too many input trays are
attached to the printer.
Note: With the RFID option
attached, the maximum
number of trays is three.
Without the RFID option
attached, the maximum
number is four.
1. Turn off and unplug the
printer.
2. Remove the excess trays.
3. Plug in the printer, and turn
it on.
59 Incompatible Duplex An incompatible duplex option
is installed.
Remove the incompatible
duplex option and press
to clear the message.
Note: If the user installed the
incompatible device to satisfy a
Check Device Connections/
reattach message, the user
should reinstall an associated
compatible option or hot unplug
the option.
1. Turn off and unplug the
printer.
2. Remove the incompatible
external duplex unit
assembly.
3. Plug in the printer, and turn
it on.
59 Incompatible
Envelope Feeder
An incompatible envelope
feeder is installed.
Remove the incompatible
feeder and press to clear
the message.
Note: If the user installed the
incompatible device to satisfy a
Check Device Connections/
reattach message, the user
should reinstall an associated
compatible option or hot unplug
the option.
1. Turn off and unplug the
printer.
2. Remove the incompatible
envelope feeder.
3. Plug in the printer, and turn
it on.
Error
code or
message
Error contents Description/Action Possible repair actions
Page: 49
2-12 Service Manual
59 Incompatible Output
Bin [x]
An incompatible output bin is
installed. For Output Bin x, x=1,
2, or 3.
Remove the incompatible
output bin and press to
clear the message.
Note: If the user installed the
incompatible device to satisfy a
Check Device Connections/
reattach message, the user
should reinstall an associated
compatible option or hot unplug
the option.
1. Turn off and unplug the
printer.
2. Remove the incompatible
output option.
3. Plug in the printer, and turn
it on.
59 Incompatible Tray [x] An incompatible tray is
installed. For Tray x, x= 2, 3, 4,
or 5.
Remove the incompatible tray
and press to clear the
message.
Note: If the user installed the
incompatible device to satisfy a
Check Device Connections/
reattach message, the user
should reinstall an associated
compatible option or hot unplug
the option.
1. Turn off and unplug the
printer.
2. Remove the incompatible
trays.
3. Plug in the printer, and turn
it on.
61 Defective Disk This error code displays when
the printer detects a defective
disk. This error may occur at
power on or during disk format
and write operations. While this
message displays.
press to clear the
message. The disk is marked
defective and normal printer
operations continue. Disk
operations are not allowed with
a defective disk. The Format
Disk menu is not shown.
62 Disk Full This error code displays when
there is not enough free space
on the disk to hold the
resources that have been
requested to be written to the
disk. This message displays for
both resource and PostScript
Disk operators when the disk is
full.
TBD
80 Routine Maintenance
Needed
The operator panel displays
this message at each 300K
page count interval. It is
necessary to replace the fuser
assembly, transfer roller,
charge roll, and pick rolls at this
interval to maintain the print
quality and reliability of the
printer. The parts are available
as a maintenance kit. For more
information, go to “Scheduled
maintenance” on page 6-2.
Scheduled maintenance
required.
Refer to chapter 6.
Go to “Preventive
maintenance” on page 6-1.
Error
code or
message
Error contents Description/Action Possible repair actions
Page: 50
Diagnostic information 2-13
88 Cartridge Low This IR is displayed when
cartridge low occurs and the
cartridge low alarm is
activated. If cartridge alarm is
not activated, this is not an
intervention condition.
Replace the print cartridge.
88 Cartridge Nearly Low This IR is displayed when
cartridge low occurs and the
cartridge low alarm is
activated. If cartridge alarm is
not activated, this is not an
intervention condition.
Replace the print cartridge.
88 Replace Cartridge This IR is displayed when toner
cartridge is exhausted/empty.
Replace the print cartridge.
Error
code or
message
Error contents Description/Action Possible repair actions
Page: 51
2-14 Service Manual
Error code table 1
Error
code or
message
Error contents Description/Action Possible repair actions
200.00 Sensor (input) area
jam
The media is jammed in the
sensor (input) area.
1. Fan the media and check for
obstructions.
2. Go to sensor (input) service
check.
See “Sensor (input) service
check” on page 2-120.
200.01 Sensor (input)
lingering jam
Source = MPF, duplex
or envelope feeder
The media reached the sensor
(input) but did not clear it within
the specified time.
1. Fan the media and check for
obstructions.
2. Go to sensor (input)
lingering jam service check.
See “Sensor (input) lingering
jam service check.” on
page 2-126.
200.02 Sensor (input)
lingering jam
The media reached the sensor
(input) but did not clear it within
the specified time.
1. Fan the media and ensure it
is properly installed.
2. Go to sensor (input)
lingering jam service check.
See “Sensor (input) lingering
jam service check.” on
page 2-126.
200.04 Sensor (input) early
jam
The media reached the sensor
(input) sooner than the
specified time.
Wrong config ID causes engine
to assume 500 paper path on
250 model.
1. Fan the media and ensure it
is properly installed.
2. Go to sensor (input) early
jam service check.
See “Sensor (input) early jam
service check” on
page 2-127.
200.06 Sensor (input) early
jam
The sensor (input) rebounded
once the trailing edge of the
media passed.
Go to sensor (input) service
check.
See “Sensor (input) service
check” on page 2-120.
200.07 Sensor (input) late
jam
Source = input option
tray
The media is late reaching the
sensor (input) within the
specified time.
Go to sensor (input) late jam
service check.
See “Sensor (input) late jam
service check.” on
page 2-123.
200.08 Sensor (input) early
jam
The media reaches the sensor
(input) sooner than the
specified time.
1. Fan the media and ensure it
is properly installed.
2. Go to sensor (input) early
jam service check.
See “Sensor (input) early jam
service check” on
page 2-127.
Page: 52
Diagnostic information 2-15
200.09 Printhead laser start
failure
The printhead laser start
process failed because it did
not receive proper feedback
signal from the printhead
motor.
1. Check all connections on
the printhead.
2. Check all connections on
the main drive motor
assembly.
3. Replace the main drive
motor assembly if problem
remains. Go to “Output
cover assembly removal”
on page 4-54.
200.10 Printhead motor
synchronization error
The printhead motor is not
synchronized when media
reaches the sensor (input).
1. Remove all media present
in media path.
2. Check all connections on
the printhead.
3. Check all connections on
the system card assembly.
4. Replace the printhead if
problem remains. Go to
“Printhead assembly
page 4-60 or “Printhead
200.11 Printhead polygon
mirrorsynchronization
error
The printhead polygon mirror
motor becomes un-
synchronized when the media
reaches the sensor (input).
1. Remove all media present
in media path.
2. Check all connections on
the printhead.
3. Check all connections on
the system card assembly.
4. Replace the printhead if
problem remains. Go to
“Printhead assembly
page 4-60 or “Printhead
200.12 Laser power signal
error
The printhead laser power
signal has failed
1. Remove all media present
in media path.
2. Check all connections on
the printhead.
3. Check all connections on
the system card assembly.
4. Replace the printhead if
“Printhead assembly
page 4-60 or “Printhead
5. Replace the system card if
problem remains. Go to
“System card assembly
removal” on page 4-76.
Error
code or
message
Error contents Description/Action Possible repair actions
removal (5230n/dn)” on
removal (5230n/dn)” on
assembly removal
(5350dn, 5530dn, and
assembly removal
T656)” on page 4-61.
removal (5230n/dn)” on
(5350dn, 5530dn, and
assembly removal
problem remains. Go to
T656)” on page 4-61.
(5350dn, 5530dn, and
T656)” on page 4-61.
Page: 53
2-16 Service Manual
200.13 Sensor (input) static
jam
Media remains on the sensor
(input) during the warm up
sequence.
Go to sensor (input) static jam
service check.
See “Sensor (input) static
jam service check” on
page 2-129.
200.14 Sensor (input) early
jam
The media reached the sensor
(input) sooner than the
specified time.
Go to sensor (input) early jam
service check.
See “Sensor (input) early jam
service check” on
page 2-127.
200.15 Laser power did not
settle
Laser circuit failure on
printhead or system card
assembly.
1. Remove all media present
in media path.
2. Check all connections on
the printhead.
3. Check all connections on
the system card assembly.
4. Replace the printhead if
problem remains. Go to
“Printhead assembly
page 4-60 or “Printhead
5. Replace the system card if
problem remains. Go to
“System card assembly
removal” on page 4-76.
200.16 Main drive motor
assembly load error
The main drive motor assembly
has failed or caused high
mechanical load due to paper
jam or bind.
1. Remove all media present
in media path.
2. Check all connections on
the main drive motor
assembly.
3. Check all connections on
the system card assembly.
4. Replace the main drive
motor assembly if problem
remains. Go to “Output
cover assembly removal”
on page 4-54.
200.17 Sensor (input)
lingering jam
Source = Tray 1
Tray level= Not Low
The media reached the sensor
(input) but did not clear it within
the specified time.
Go to sensor (input) lingering
jam service check.
See “Sensor (input) lingering
jam service check.” on
page 2-126.
200.18 Sensor (input)
lingering jam
Source = Tray 1
Tray level = Low
The media reached the sensor
(input) but did not clear it within
the specified time.
Go to sensor (input) lingering
jam service check.
See “Sensor (input) lingering
jam service check.” on
page 2-126.
200.19 Sensor (input)
lingering jam
Source = Tray 1
Tray level = Empty
The media reached the sensor
(input) but did not clear it within
the specified time.
Go to sensor (input) lingering
jam service check.
See “Sensor (input) lingering
jam service check.” on
page 2-126.
Error
code or
message
Error contents Description/Action Possible repair actions
(5350dn, 5530dn, and
assembly removal
T656)” on page 4-61.
removal (5230n/dn)” on
Page: 54
Diagnostic information 2-17
200.27 Sensor (input)
lingering jam
Source = Tray 2
Tray level = Not Low
The media reached the sensor
(input) but did not clear it within
the specified time.
Go to sensor (input) lingering
jam service check.
See “Sensor (input) lingering
jam service check.” on
page 2-126.
200.28 Sensor (input)
lingering jam
Source = Tray 2
Tray level = Low
The media reached the sensor
(input) but did not clear it within
the specified time.
Go to sensor (input) lingering
jam service check.
See “Sensor (input) lingering
jam service check.” on
page 2-126.
200.29 Sensor (input)
lingering jam
Source = Tray 2
Tray level = Empty
The media reached the sensor
(input) but did not clear it within
the specified time.
Go to sensor (input) lingering
jam service check.
See “Sensor (input) lingering
jam service check.” on
page 2-126.
200.32 Operator panel door
assembly
switch failure
Operator panel door assembly
not fully closed. Interlock
switch not functioning correctly.
1. Ensure that the operator
panel door assembly is fully
closed.
2. Check operator panel door
assembly for damage.
3. Check interlock switch (in
left operator panel hinge)
for damage.
4. Check all connections on
the system card assembly.
200.33 Sensor (input) early
jam
The media reached the sensor
(input) sooner than the
specified time.
Wrong config ID causes engine
to assume 500 paper path on
250 model.
1. Fan the media and ensure it
is properly installed.
2. Go to sensor (input) early
jam service check.
See “Sensor (input) early jam
service check” on
page 2-127.
200.34 Sensor (toner empty)
failure
The sensor (toner empty) has
failed or is not sensing the
pulse wheel on the print
cartridge.
1. Inspect print cartridge pulse
wheel for damage and replace
if needed.
2. Check the sensor (toner
empty) for proper operation.
See “Sensor (toner empty)
service check” on
page 2-148.
200.37 Sensor (input)
lingering jam
Source = Tray 3
Tray level= Not Low
The media reached the sensor
(input) but did not clear it within
the specified time.
Go to sensor (input) lingering
jam service check.
See “Sensor (input) lingering
jam service check.” on
page 2-126.
200.38 Sensor (input)
lingering jam
Source = Tray 3
Tray level = Low
The media reached the sensor
(input) but did not clear it within
the specified time.
Go to sensor (input) lingering
jam service check.
See “Sensor (input) lingering
jam service check.” on
page 2-126.
Error
code or
message
Error contents Description/Action Possible repair actions
Page: 55
2-18 Service Manual
200.39 Sensor (input)
lingering jam
Source = Tray 3
Tray level = Empty
The media reached the sensor
(input) but did not clear it within
the specified time.
Go to sensor (input) lingering
jam service check.
See “Sensor (input) lingering
jam service check.” on
page 2-126.
200.47 Sensor (input)
lingering jam
Source = Tray 4
Tray level = Not Low
The media reached the sensor
(input) but did not clear it within
the specified time.
Go to sensor (input) lingering
jam service check.
See “Sensor (input) lingering
jam service check.” on
page 2-126.
200.48 Sensor (input)
lingering jam
Source = Tray 4
Tray level = Low
The media reached the sensor
(input) but did not clear it within
the specified time.
Go to sensor (input) lingering
jam service check.
See “Sensor (input) lingering
jam service check.” on
page 2-126.
200.49 Sensor (input)
lingering jam
Source = Tray 4
Tray level = Empty
The media reached the sensor
(input) but did not clear it within
the specified time.
Go to sensor (input) lingering
jam service check.
See “Sensor (input) lingering
jam service check.” on
page 2-126.
200.57 Sensor (input)
lingering jam
Source = Tray 5
Tray level = Not Low
The media reached the sensor
(input) but did not clear it within
the specified time.
Go to sensor (input) lingering
jam service check.
See “Sensor (input) lingering
jam service check.” on
page 2-126.
200.58 Sensor (input)
lingering jam
Source = Tray 5
Tray level = Low
The media reached the sensor
(input) but did not clear it within
the specified time.
Go to sensor (input) lingering
jam service check.
See “Sensor (input) lingering
jam service check.” on
page 2-126.
200.59 Sensor (input)
lingering jam
Source = Tray 5
Tray level = Empty
The media reached the sensor
(input) but did not clear it within
the specified time.
Go to sensor (input) lingering
jam service check.
See “Sensor (input) lingering
jam service check.” on
page 2-126.
201.00 Sensor (fuser output)
area jam.
Type 1 fuser
The media is jammed in the
sensor (fuser output) area.
Go to sensor (fuser output)
service check.
See “Sensor (fuser output)
service check” on
page 2-120.
201.01 Main drive motor
assembly load error.
Type 1 fuser
The main drive motor assembly
has failed or caused high
mechanical load due to paper
jam or bind.
1. Check all connections on
the main drive motor
assembly.
2. Check all connections on
the system card assembly.
3. Replace the main drive
motor assembly if problem
remains. Go to “Output
cover assembly removal”
on page 4-54.
Error
code or
message
Error contents Description/Action Possible repair actions
Page: 56
Diagnostic information 2-19
201.02 Sensor (fuser output)
late jam.
Type 1 fuser
The media is late reaching the
sensor (fuser output) within the
specified time.
Go to sensor (fuser output) late
jam service check.
See “Sensor (fuser output)
late jam service check.” on
page 2-129.
If problem remains, a type 2
fuser can be installed.
201.03 Image data did not
start in time
Type 1 fuser
Printhead write failure 1. Check all connections on the
printhead assembly
2. Check all connections on the
system card assembly.
3. Replace the printhead
assembly if problem remains.
4. Replace the system card
assembly if problem remains.
Go to “System card
assembly removal” on
page 4-76.
201.04 Sensor (narrow
media) late jam
Type 1 fuser
The expected wide media is
late reaching the sensor
(narrow media) within the
specified time.
Go to sensor (narrow media)
late jam service check.
See “Sensor (narrow media)
late jam service check.” on
page 2-133.
201.06 Sensor (narrow
media) late jam
Type 1 fuser
The expected wide media is
late reaching the sensor
(narrow media) within the
specified time.
Go to sensor (narrow media)
late jam service check.
See “Sensor (narrow media)
late jam service check.” on
page 2-133.
201.07 Sensor (fuser output)
late jam
Type 1 fuser
The media is late reaching the
sensor (fuser output) within the
specified time.
Go to sensor (fuser output) late
jam service check.
See “Sensor (fuser output)
late jam service check.” on
page 2-129.
201.25 Sensor (fuser output)
area jam.
Type 2 fuser
The media is jammed in the
sensor (fuser output) area.
Go to sensor (fuser output)
service check.
See “Sensor (fuser output)
late jam service check.” on
page 2-129.
201.26 Main drive motor
assembly load error.
Type 2 fuser
The main drive motor assembly
has failed or caused high
mechanical load due to paper
jam or bind.
1. Check all connections on
the main drive motor
assembly.
2. Check all connections on
the system card assembly.
3. Replace the main drive
motor assembly if problem
remains. Go to “Output
cover assembly removal”
on page 4-54.
Error
code or
message
Error contents Description/Action Possible repair actions
Page: 57
2-20 Service Manual
201.27 Sensor (fuser output)
late jam.
Type 2 fuser
The media is late reaching the
sensor (fuser output) within the
specified time.
Go to sensor (fuser output) late
jam service check.
See “Sensor (fuser output)
late jam service check.” on
page 2-129.
If problem remains, a type 2
fuser can be installed.
201.28 Image data did not
start in time
Type 2 fuser
Printhead write failure 1. Check all connections on the
printhead assembly
2. Check all connections on the
system card assembly.
3. Replace the printhead
assembly if problem remains.
4. Replace the system card
assembly if problem remains.
Go to “System card
assembly removal” on
page 4-76.
201.29 Sensor (narrow
media) late jam
Type 2 fuser
The expected wide media is
late reaching the sensor
(narrow media) within the
specified time.
Go to sensor (narrow media)
late jam service check.
See “Sensor (narrow media)
late jam service check.” on
page 2-133.
201.30 Operator panel door
assembly interlock
switch failure
Type 2 fuser
The printer detected that the
operator panel door interlock
switch did not cycle prior to
printer restart.
1. Remove all media present
in media path.
2. Ensure that the operator
panel door assembly is fully
open then fully closed.
3. Check operator panel door
assembly for damage.
4. Check interlock switch (in
left operator panel hinge)
for damage.
5. Check all connections on
the system card assembly.
201.31 Sensor (narrow
media) late jam
Type 2 fuser
The expected wide media is
late reaching the sensor
(narrow media) within the
specified time.
Go to sensor (narrow media)
late jam service check.
See “Sensor (narrow media)
late jam service check.” on
page 2-133.
201.32 Sensor (fuser output)
late jam
Type 2 fuser
The media is late reaching the
sensor (fuser output) within the
specified time.
Go to sensor (fuser output) late
jam service check.
See “Sensor (fuser output)
late jam service check.” on
page 2-129.
201.50 Sensor (fuser output)
late jam
Type 1 fuser
Fuser page count has
exceeded life.
The media is late reaching the
sensor (fuser output) within the
specified time.
Go to sensor (fuser output)
service check.
See “Sensor (fuser output)
service check” on
page 2-120.
Error
code or
message
Error contents Description/Action Possible repair actions
Page: 58
Diagnostic information 2-21
201.51 Main drive motor
assembly load error.
Type 1 fuser
Fuser page count has
exceeded life.
The main drive motor assembly
has failed or caused high
mechanical load due to paper
jam or bind.
1. Check all connections on
the main drive motor
assembly.
2. Check all connections on
the system card assembly.
3. Replace the main drive
motor assembly if problem
remains. Go to “Output
cover assembly removal”
on page 4-54.
201.52 Sensor (fuser output)
late jam
Type 1 fuser
Fuser page count has
exceeded life.
The media is late reaching the
sensor (fuser output) within the
specified time.
Go to sensor (fuser output) late
jam service check.
See “Sensor (fuser output)
late jam service check.” on
page 2-129.
If problem remains, a type 2
fuser can be installed.
201.53 Image data did not
start in time
Type 1 fuser
Fuser page count has
exceeded life
Printhead write failure 1. Check all connections on the
printhead assembly
2. Check all connections on the
system card assembly.
3. Replace the printhead
assembly if problem remains.
4. Replace the system card
assembly if problem remains.
Go to “System card
assembly removal” on
page 4-76.
201.54 Sensor (narrow
media) late jam
Type 1 fuser
Fuser page count has
exceeded life
The media is late reaching the
sensor (narrow media) within
the specified time.
Go to sensor (narrow media)
late jam service check.
See “Sensor (narrow media)
late jam service check.” on
page 2-133.
201.55 Operator panel door
assembly interlock
switch open failure
Type 1 fuser
Fuser page count has
exceeded life
The printer detected that the
switch (operator panel door
interlock) did not cycle prior to
printer restart.
1. Remove all media present
in media path.
2. Ensure that the operator
panel door assembly is fully
open then fully closed.
3. Check operator panel door
assembly for damage.
4. Check interlock switch (in
left operator panel hinge)
for damage.
5. Check all connections on
the system card assembly.
201.56 Sensor (narrow
media) late jam
Type 1 fuser
Fuser page count has
exceeded life.
The media is late reaching the
sensor (narrow media) within
the specified time.
Go to sensor (narrow media)
late jam service check.
See “Sensor (narrow media)
late jam service check.” on
page 2-133.
Error
code or
message
Error contents Description/Action Possible repair actions
Page: 59
2-22 Service Manual
201.57 Sensor (fuser output)
late jam
Type 1 fuser
Fuser page count has
exceeded life
The media is late reaching the
sensor (fuser output) within the
specified time.
Go to sensor (fuser output) late
jam service check.
See “Sensor (fuser output)
late jam service check.” on
page 2-129.
201.75 Sensor (fuser output)
late jam
Type 2 fuser
Fuser page count has
exceeded life.
The media is late reaching the
sensor (fuser output) within the
specified time.
Go to sensor (fuser output) late
jam service check.
See “Sensor (fuser output)
late jam service check.” on
page 2-129.
201.76 Main drive motor
assembly load error.
Type 2 fuser
Fuser page count has
exceeded life.
The main drive motor assembly
has failed or caused high
mechanical load due to paper
jam or bind.
1. Remove all media present
in media path.
2. Check all connections on
the main drive motor
assembly.
3. Check all connections on
the system card assembly.
4. Replace the main drive
motor assembly if problem
remains. Go to “Output
cover assembly removal”
on page 4-54.
201.77 Sensor (fuser output)
late jam
Type 2 fuser
Fuser page count has
exceeded life.
The media is late reaching the
sensor (fuser output) within the
specified time.
Go to sensor (fuser output) late
jam service check.
See “Sensor (fuser output)
late jam service check.” on
page 2-129.
201.78 Image data did not
start in time
Type 2 fuser
Fuser page count has
exceeded life
Printhead write failure 1. Check all connections on the
printhead assembly
2. Check all connections on the
system card assembly.
3. Replace the printhead
assembly if problem remains.
4. Replace the system card
assembly if problem remains.
Go to “System card
assembly removal” on
page 4-76.
201.79 Sensor (narrow
media) late jam
Type 2 fuser
Fuser page count has
exceeded life
The media is late reaching the
sensor (narrow media) within
the specified time.
Go to sensor (narrow media)
late jam service check.
See “Sensor (narrow media)
late jam service check.” on
page 2-133.
Error
code or
message
Error contents Description/Action Possible repair actions
Page: 60
Diagnostic information 2-23
201.80 Operator panel door
assembly interlock
switch open failure
Type 2 fuser
Fuser page count has
exceeded life
The printer detected that the
switch (operator panel door
interlock) did not cycle prior to
printer restart.
1. Remove all media present
in media path.
2. Ensure that the operator
panel door assembly is fully
open then fully closed.
3. Check operator panel door
assembly for damage.
4. Check interlock switch (in
left operator panel hinge)
for damage.
5. Check all connections on
the system card assembly.
201.81 Sensor (narrow
media) late jam
Type 2 fuser
Fuser page count has
exceeded life.
The media is late reaching the
sensor (narrow media) within
the specified time.
Go to sensor (narrow media)
late jam service check.
See “Sensor (narrow media)
late jam service check.” on
page 2-133.
201.82 Sensor (fuser output)
late jam
Type 2 fuser
Fuser page count has
exceeded life
The media is late reaching the
sensor (fuser output) within the
specified time.
Go to sensor (fuser output) late
jam service check.
See “Sensor (fuser output)
late jam service check.” on
page 2-129.
202.00 Paper jam around
fuser exit or redrive
area.
Type 1 fuser
Page may be jammed in fuser
exit or redrive area.
1. Remove all media present
in media path.
2. Check media for proper
installation.
3. Check for obstructions in
media path.
4. Go to sensor (fuser output)
service check. See
“Sensor (fuser output)
service check” on
page 2-120.
5. Go to sensor (narrow
media) service check. See
“Sensor (narrow media)
service check” on
page 2-121.
202.01 Sensor (fuser output)
lingering jam.
Destination is
standard bin.
Type 1 fuser
Media reached the sensor
(fuser output) but did not clear
it in the specified time.
and
Media did not reach the sensor
(narrow media)
Go to sensor (fuser output)
lingering jam service check.
See “Sensor (fuser output)
lingering jam service check.”
on page 2-131.
202.02 Sensor (fuser output)
lingering jam.
Type 1 fuser
Media reached the sensor
(fuser output) but did not clear
it in the specified time.
Go to sensor (fuser output)
lingering jam service check.
See “Sensor (fuser output)
lingering jam service check.”
on page 2-131.
202.03 Sensor (narrow
media) static jam
Type 1 fuser
Media remains on the sensor
(narrow media) during the
warm up sequence.
Go to sensor (narrow media)
static jam service check.
See “Sensor (narrow media)
static jam service check” on
page 2-134.
Error
code or
message
Error contents Description/Action Possible repair actions
Page: 61
2-24 Service Manual
202.04 Sensor (fuser output)
bounce
Type 1 fuser
The sensor (fuser output)
rebounded once the trailing
edge of the media passed.
Go to sensor (fuser output)
service check.
See “Sensor (fuser output)
service check” on
page 2-120.
202.06 Sensor (fuser output)
static jam
Type 1 fuser
Media remains on the sensor
(fuser output) during the warm
up sequence.
Go to sensor (fuser output)
static jam service check.
See “Sensor (fuser output)
static jam service check” on
page 2-132.
202.07 Sensor (fuser output)
lingering jam.
Type 1 fuser
Media reached the sensor
(fuser output) but did not clear
it in the specified time.
Go to sensor (fuser output)
lingering jam service check.
See “Sensor (fuser output)
lingering jam service check.”
on page 2-131.
202.09 Sensor (fuser output)
lingering jam.
Type 1 fuser
Media reached the sensor
(fuser output) but did not clear
it in the specified time.
Go to sensor (fuser output)
lingering jam service check.
See “Sensor (fuser output)
lingering jam service check.”
on page 2-131.
202.10 Sensor (fuser output)
lingering jam.
Destination is output
option.
Type 1 fuser
Media reached the sensor
(fuser output) but did not clear
it in the specified time.
and
Media did not reach the sensor
(narrow media)
Go to sensor (fuser output)
lingering jam service check.
See “Sensor (fuser output)
lingering jam service check.”
on page 2-131.
202.11 Sensor (fuser output)
lingering jam.
Destination is
standard bin.
Type 1 fuser
Media reached the sensor
(fuser output) but did not clear
it in the specified time.
and
Media did reach the sensor
(narrow media)
Go to sensor (fuser output)
lingering jam service check.
See “Sensor (fuser output)
lingering jam service check.”
on page 2-131.
202.12 Sensor (fuser output)
lingering jam.
Destination is output
option.
Type 1 fuser
Media reached the sensor
(fuser output) but did not clear
it in the specified time.
and
Media did reach the sensor
(narrow media)
Go to sensor (fuser output)
lingering jam service check.
See “Sensor (fuser output)
lingering jam service check.”
on page 2-131.
202.13 Sensor (fuser output)
static jam
and
Sensor (narrow
media) static jam
Type 1 fuser
Media remains on the sensor
(fuser output) and the sensor
(narrow media) during the
warm up sequence.
1. Go to sensor (fuser output)
static jam service check.
See “Sensor (fuser
output) static jam service
check” on page 2-132.
2. Go to sensor (narrow
media) static jam service
check. See “Sensor
(narrow media) static jam
service check” on
page 2-134.
Error
code or
message
Error contents Description/Action Possible repair actions
Page: 62
Diagnostic information 2-25
202.25 Paper jam around
fuser exit or redrive
area.
Type 2 fuser
Page may be jammed in fuser
exit or redrive area.
1. Remove all media present
in media path.
2. Check media for proper
installation.
3. Check for obstructions in
media path.
4. Go to sensor (fuser output)
service check.
5. See “Sensor (fuser
output) service check” on
page 2-120.
6. Go to sensor (narrow
media) service check. See
“Sensor (narrow media)
service check” on
page 2-121.
202.26 Sensor (fuser output)
lingering jam.
Destination is
standard bin.
Type 2 fuser
Media reached the sensor
(fuser output) but did not clear
it in the specified time.
and
Media did not reach the sensor
(narrow media)
Go to sensor (fuser output)
lingering jam service check.
See “Sensor (fuser output)
lingering jam service check.”
on page 2-131.
202.27 Sensor (fuser output)
lingering jam.
Type 2 fuser
Media reached the sensor
(fuser output) but did not clear
it in the specified time.
Go to sensor (fuser output)
lingering jam service check.
See “Sensor (fuser output)
lingering jam service check.”
on page 2-131.
202.28 Sensor (narrow
media) static jam
Type 2 fuser
Media remains on the sensor
(narrow media) during the
warm up sequence.
Go to sensor (narrow media)
static jam service check.
See “Sensor (narrow media)
static jam service check” on
page 2-134.
202.29 Sensor (fuser output)
bounce
Type 2 fuser
The sensor (fuser output)
rebounded once the trailing
edge of the media passed.
Go to sensor (fuser output)
service check.
See “Sensor (fuser output)
service check” on
page 2-120.
202.30 Never sent the divert
command to the
stacker.
Type 2 fuser
202.31 Sensor (fuser output)
static jam
Type 2 fuser
Media remains on the sensor
(fuser output) during the warm
up sequence.
Go to sensor (fuser output)
static jam service check.
See “Sensor (fuser output)
static jam service check” on
page 2-132.
202.32 Sensor (fuser output)
lingering jam.
Type 2 fuser
Media reached the sensor
(fuser output) but did not clear
it in the specified time.
Go to sensor (fuser output)
lingering jam service check.
See “Sensor (fuser output)
lingering jam service check.”
on page 2-131.
Error
code or
message
Error contents Description/Action Possible repair actions
Page: 63
2-26 Service Manual
202.34 Sensor (fuser output)
lingering jam.
Type 2 fuser
Media reached the sensor
(fuser output) but did not clear
it in the specified time.
Go to sensor (fuser output)
lingering jam service check.
See “Sensor (fuser output)
lingering jam service check.”
on page 2-131.
202.35 Sensor (fuser output)
lingering jam.
Destination is output
option.
Type 2 fuser
Media reached the sensor
(fuser output) but did not clear
it in the specified time.
and
Media did not reach the sensor
(narrow media)
Go to sensor (fuser output)
lingering jam service check.
See “Sensor (fuser output)
lingering jam service check.”
on page 2-131.
202.36 Sensor (fuser output)
lingering jam.
Destination is
standard bin.
Type 2 fuser
Media reached the sensor
(fuser output) but did not clear
it in the specified time.
and
Media did reach the sensor
(narrow media)
Go to sensor (fuser output)
lingering jam service check.
See “Sensor (fuser output)
lingering jam service check.”
on page 2-131.
202.37 Sensor (fuser output)
lingering jam.
Destination is output
option.
Type 2 fuser
Media reached the sensor
(fuser output) but did not clear
it in the specified time.
and
Media did reach the sensor
(narrow media)
Go to sensor (fuser output)
lingering jam service check.
See “Sensor (fuser output)
lingering jam service check.”
on page 2-131.
202.38 Sensor (fuser output)
static jam
and
Sensor (narrow
media) static jam
Type 2 fuser
Media remains on the sensor
(fuser output) and the sensor
(narrow media) during the
warm up sequence.
1. Go to sensor (fuser output)
static jam service check.
See “Sensor (fuser
output) static jam service
check” on page 2-132.
2. Go to sensor (narrow
media) static jam service
check. See “Sensor
(narrow media) static jam
service check” on
page 2-134.
202.50 Paper jam around
fuser exit or redrive
area.
Type 1 fuser
Fuser page count has
exceeded life
Page may be jammed in fuser
exit or redrive area.
1. Remove all media present
in media path.
2. Check media for proper
installation.
3. Check for obstructions in
media path.
4. Go to sensor (fuser output)
service check. See
“Sensor (fuser output)
service check” on
page 2-120.
5. Go to sensor (narrow
media) service check. See
“Sensor (narrow media)
service check” on
page 2-121.
Error
code or
message
Error contents Description/Action Possible repair actions

Question & answers

My Dell 5230n printer shown nothing on display, will not turn on or any messages at all. :(

Published on 7 months ago by Rafa T.

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