Dell 1200MP manual

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  • Brand: Dell
  • Product: Projector
  • Model/name: 1200MP
  • Filetype: PDF
  • Available languages: English

Table of Contents

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Dell™ 1200MP Projector
Owner’s Manual
Page: 1
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use
of your projector.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of
data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal
injury, or death.
____________________
Information in this document is subject to change without notice.
© 2006 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly
forbidden.
Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.;
Microsoft and Windows are registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities
claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in
trademarks and trade names other than its own.
Model 1200MP
January 2006 P/N CG356 Rev. A00
Page: 2
Contents 3
Contents
1 Your Dell™ Projector
About Your Projector . . . . . . . . . . . . . . . 6
2 Connecting Your Projector
Connecting to a Computer . . . . . . . . . . . . . . 8
Connecting a DVD Player, Set Top Box, VCR, or TV . . . 8
Connecting With a Component Cable . . . . . . . 8
Connecting With an S-Video Cable . . . . . . . . 9
Connecting With a Composite Cable . . . . . . . 9
Connecting to a Wired RS232 Remote Control . . . . . 10
Connecting to a Computer . . . . . . . . . . . . 10
Connecting to a Commercial
RS232 Control Box . . . . . . . . . . . . . . . . 10
3 Using Your Projector
Turning Your Projector On . . . . . . . . . . . . . . . 11
Turning Your Projector Off . . . . . . . . . . . . . . 11
Adjusting the Projected Image . . . . . . . . . . . . 12
Raising the Projector Height . . . . . . . . . . . 12
Lowering the Projector Height . . . . . . . . . . 12
Adjusting Projection Image Size . . . . . . . . . . . 13
Page: 3
4 Contents
Adjusting the Projector Zoom and Focus . . . . . . . 14
Password Security . . . . . . . . . . . . . . . . . 14
Using the Control Panel . . . . . . . . . . . . . . . 16
Using the Remote Control . . . . . . . . . . . . . . 17
Using the On-Screen Display . . . . . . . . . . . . 18
Main Menu . . . . . . . . . . . . . . . . . . . 19
All Images Menu . . . . . . . . . . . . . . . . 19
Computer Image Menu . . . . . . . . . . . . . 20
Video Image Menu . . . . . . . . . . . . . . . 21
Audio Menu . . . . . . . . . . . . . . . . . . 21
Management Menu . . . . . . . . . . . . . . . 22
Language Menu . . . . . . . . . . . . . . . . 24
Test Pattern Menu . . . . . . . . . . . . . . . 24
Factory Reset Menu . . . . . . . . . . . . . . 24
4 Troubleshooting Your Projector
Changing the Lamp . . . . . . . . . . . . . . . . . 28
5 Specifications
6 Contacting Dell
7 Glossary
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Your Dell™ Projector 5
Your Dell™ Projector
Your projector comes with all the items shown below. Ensure that you have all the
items, and contact Dell if anything is missing. For more information see,
"Contacting Dell".
Package Contents
Power cable (1.8m) VGA cable (D-sub to D-sub) (1.8m)
S-Video cable (2.0m) USB cable (1.8m)
Composite cable (1.8m) VGA to component cable (1.8m)
RCA to audio cable (1.8m) Mini pin to Mini pin cable (1.8m)
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6 Your Dell™ Projector
About Your Projector
Remote control Batteries
Carrying Case Documentation
1 Control panel
2 Zoom tab
3 Focus ring
4 Lens
5 Remote control receiver
6 Elevator button
Package Contents (continued)
1
2
3
4
5
6
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Connecting Your Projector 7
Connecting Your Projector
1 IR receiver
2 VGA out (monitor loop-through)
3 USB connector
4 RS232 connector
5 VGA in (D-sub) connector
6 S-video connector
7 Composite video connector
8 Audio input connector
1 2 3 4 5 6 7 8
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8 Connecting Your Projector
Connecting to a Computer
NOTE: The USB cable must be connected if you want to use the Next Page and
Previous Page features on the remote control.
Connecting a DVD Player, Set Top Box, VCR, or TV
Connecting With a Component Cable
1 Power cord
2 VGA to VGA cable
3 USB to USB cable
1 Power cord
2 D-sub to HDTV/Component cable
1
3
2
1
2
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Connecting Your Projector 9
Connecting With an S-Video Cable
Connecting With a Composite Cable
1 Power cord
2 S-video cable
1 Power cord
2 Composite video cable
1
2
1
2
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10 Connecting Your Projector
Connecting to a Wired RS232 Remote Control
NOTE: The RS232 cable is not provided by Dell. Consult a professional installer
for the cable and RS232 remote control software.
Connecting to a Computer
Connecting to a Commercial RS232 Control Box
1 Power cord
2 RS232 cable
1 Power cord
2 RS232 cable
3 Commercial RS232 control box
1
2
1
2
3
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Using Your Projector 11
Using Your Projector
Turning Your Projector On
NOTE: Turn on the projector before you turn on the source (computer,
notebook, DVD, etc.). The Power button light blinks green until pressed.
1 Remove the lens cap.
2 Connect the power cord and appropriate cables. For information about
connecting the projector, see "Connecting Your Projector" on page 7.
3 Press the Power button (see "About Your Projector" on page 6 to locate the Power
button). The Dell logo displays for 30 seconds.
4 Turn on your source (computer, DVD player, etc.). The projector automatically
detects your source.
NOTE: Allow the projector some time to search for the source.
If the "Searching..." message appears on the screen, ensure that the
appropriate cables are securely connected.
If you have multiple sources connected to the projector, press the Source button
on the remote control or control panel to select the desired source.
Turning Your Projector Off
NOTICE: Unplug the projector after properly shutting down as explained in the
following procedure.
1 Press the Power button twice. The cooling fan continues to operate for 90 seconds.
2 Disconnect the power cord from the electrical outlet and the projector.
NOTE: If you press the Power button while the projector is running, the
following message appears:
" Press Power button to Turn Off Projector.
Projector must cool down for 90 seconds before
unplugging or restarting." The message disappears in 5 seconds or
you can press any button on the control panel to erase it.
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12 Using Your Projector
Adjusting the Projected Image
Raising the Projector Height
1 Press the elevator button.
2 Raise the projector to the desired display angle, and then release the button to
lock the elevator foot into position.
3 Use the tilt adjustment wheel to fine-tune the display angle; if necessary, press the
side elevator buttons to raise the rear side of the projector to the desired display
angle.
Lowering the Projector Height
1 Press the elevator button.
2 Lower the projector, and then release the button to lock the elevator foot into
position.
1 Elevator button
2 Elevator foot
3 Tilt adjustment wheel
1
2
3
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Using Your Projector 13
Adjusting Projection Image Size
Screen
(Diagonal)
Max. 28.6" (72.6cm) 60.0"(152.4cm) 80.0"(203.2cm) 100.0"(254.0cm) 200.0"(508.0cm) 285.7"(725.7cm)
Min. 24.7"(62.7cm) 51.9"(131.7cm) 69.1"(175.6cm) 86.4"(219.5cm) 172.8"(439.0cm) 246.9"(627.2cm)
Screen
size
Max.
(WxH)
22.9"x58.1" 48.0"x121.9" 64.0"x162.6" 80.0"x203.2" 160.0"x406.4" 228.6"x580.6"
17.1cmx43.5cm 36.0cmx91.4cm 48.0cmx121.9cm 60.0cmx152.4cm 120.0cmx304.8cm 171.4cmx435.4cm
Min.
(WxH)
19.8"x50.2" 41.5"x105.4" 55.3"x140.5" 69.1"x175.6" 138.3"x351.2" 197.5"x501.7"
14.8cmx37.6cm 31.1cmx79.0cm 41.5cmx105.4cm 51.9cmx131.7cm 103.7cmx263.4cm 148.1cmx376.3cm
Distance 3.3ft(1.0m) 6.9ft(2.1m) 9.2ft(2.8m) 11.5ft(3.5m) 23ft(7.0m) 32.8ft(10.0m)
*This graph is for user reference only.
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14 Using Your Projector
Adjusting the Projector Zoom and Focus
CAUTION: To avoid damaging the projector, ensure that the zoom lens and
elevator foot are fully retracted before moving the projector or placing the
projector in its carrying case.
1 Rotate the zoom tab to zoom in and out.
2 Rotate the focus ring until the image is clear. The projector focuses at distances
from 3.3ft to 32.8ft (1m to 10m).
3
Password Security
Protect your projector and restrict access to it with Password Security feature. This
security utility enables you to impose a variety of access restrictions to protect your
privacy and stop others from tampering with your projector. This means that the
projector cannot be used if it is taken without authorization, and thus serves as a
theft-prevention feature.
When Password Protect is enabled (On), a Password Protect screen requesting you
to enter a password will be displayed when the power plug is inserted into the
electrical outlet and the power for the projector is first turned on.
By default, this function is disabled. You can enable this feature using the Password
menu. Refer to section in this manual titled "Management Menu-Password" for
further details. This password security feature will be activated on the next time
you turn on the projector.
1 Zoom tab
2 Focus ring
2
1
Page: 14
Using Your Projector 15
If you enable this feature, you will be asked to enter the projector's password after
you turn on the projector:
1 1st time password input request:
a Use the directional keys to enter the
password.
b Press the Menu button to confirm.
c If the password verification is successful, you
may resume with accessing the projector's
functions and its utilities.
2 If you have entered incorrect password, you will
be given another 2 chances. After the three
invalid attempts, the projector will
automatically turn off.
NOTE: If you forget your password, contact
Dell. For more information see, "Contacting
Dell".
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16 Using Your Projector
Using the Control Panel
1 Power Turn the projector on and off. For more information,
see "Turning Your Projector On" on page 11 and
"Turning Your Projector Off" on page 11.
2 Source Press to toggle through Analog RGB, Composite,
Component-i, S-video, and Analog YPbPr sources when
multiple sources are connected to the projector.
3 Four Directional
Keys
The four directional keys can be used to
toggle through the tabs in the OSD.
4 TEMP warning light • A solid orange TEMP light indicates that the projector
has overheated. The display automatically shuts
down. Turn the display on again after the projector
cools down. If the problem persists, contact Dell.
• A blinking orange Temp light indicates that a
projector fan has failed and the projector
automatically shuts down. If this problem persists,
contact Dell.
5 LAMP warning light If the Lamp light is solid orange, replace the lamp.
6 Keystone adjustment If your image is not perpendicular to the screen, then it
does not appear square. Press to adjust image distortion
caused by tilting the projector. (±16 degrees)
7 Resync Press to synchronize the projector to the input source.
Resync does not operate if the on-screen display (OSD)
is displayed.
1
2
3
4
5
6
7
8
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Using Your Projector 17
Using the Remote Control
8 Menu Press to activate the OSD. Use the directional keys and
the Menu button to navigate through the OSD.
1 Video Mode Press once to show the current display mode.
Press the button again to toggle between PC,
Movie, sRGB, or User mode.
2 Next Page Press to move to the next page.
NOTE: The USB cable must be connected to
use this function.
3 Menu Press to activate the on-screen display (OSD).
Use the directional keys and the Menu button to
navigate through the OSD.
4 4:3/16:9 Press to switch the aspect ratio: 1:1, 16:9, 4:3.
5 Hide button Press to hide the image, press again to display the
image.
6 Volume +/- Press to increase (+) or decrease (-) the volume
or toggle through the OSD tabs.
1
2
3
4
5
6
7
8
9
10
11
12
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18 Using Your Projector
Using the On-Screen Display
The projector has a multi-language On-Screen Display (OSD) that can be
displayed with or without an input source present.
In the Main Menu, press the or button on the control panel or the  or 
button on the remote control navigate through the tabs. Press the button on
the control panel or the Menu button on the remote control to select a submenu.
In the submenus, press the or button on the control panel or the  or 
button on the remote control to make a selection. When an item is selected, the
color changes to dark gray. Use the or button on the control panel or the 
or  button on the remote control make adjustments to a setting.
To exit the OSD, go to the Exit tab and press the button on the control panel
or the Menu button on the remote control.
7 Keystone adjustment If your image is not perpendicular to the screen,
then it does not appear square. Press to adjust
image distortion caused by tilting the projector
(±16 degrees).
8 Resync Press to synchronize the projector to the input
source. Resync does not operate if the OSD is
displayed.
9 Source Press to toggle through Analog RGB, Composite,
Component-i, S-video, and Analog YPbPr sources
when multiple sources are connected to the
projector.
10 Directional keys Use the  or  button to select OSD items, use
the  or  button to make adjustments.
11 Previous Page Press to go to the previous page.
NOTE: The USB cable must be connected to
use this function.
12 Power Turn the projector on and off. For more
information, see "Turning Your Projector On" on
page 11 and "Turning Your Projector Off" on
page 11.
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Using Your Projector 19
Main Menu
All Images Menu
BRIGHTNESS—Use the or button on the
control panel or the  or  button on the remote
control to adjust the brightness of the image.
CONTRAST—Use the or button on the
control panel or the  or  button on the remote
control to adjust the degree of difference
between the brightest and darkest parts of the
picture. Adjusting the contrast changes the
amount of black and white in the image.
COLOR TEMP—Adjust the color temperature. The
screen appears more blue at higher
temperatures. The screen appears more red at
lower temperatures.
User mode activates the values in the color
setting menu.
COLOR SETTING—Manually adjust red, green, and blue color.
KEYSTONE—Adjust the image distortion caused by tilting the projector (±16
degrees).
AUTO KEYSTONE—Select Yes to enable the auto correction for vertical image distortion
caused by tilting the projector. To manually adjust the keystone, press the button
on the control panel or the Menu button on the remote control.
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20 Using Your Projector
SEMI-AUTO KEYSTONE—Press the button on the control panel or the Menu button
on the remote control to activate the Semi-Auto Keystone correction for image
distortion.
ASPECT RATIO—Select an aspect ratio to adjust how the image appears.
• 1:1 — The input source displays without scaling.
Use 1:1 aspect ratio if you are using one of the following:
– VGA cable and the computer has a resolution less than XGA (1024 x 768)
– Component cable (576p/480i/480p)
– S-Video cable
– Composite cable
• 16:9 — The input source scales to fit the width of the screen.
• 4:3 — The input source scales to fit the screen.
Use 16:9 or 4:3 if you are using one of the following:
– Computer resolution greater than XGA
– Component cable (1080i or 720p)
VIDEO MODE—Select a mode to optimize the display image based on how the
projector is being used: Movie, PC, sRGB (provides more accurate color
representation), and User (set your preferred settings). If you adjust the settings
for White Intensity or Degamma, the projector automatically switches to User.
WHITE INTENSITY—Select 0 to maximize the color reproduction and 10 to maximize
the brightness.
DEGAMMA—Adjust between 1 and 6 to change the color performance of the display.
The default setting is 0.
Computer Image Menu
NOTE: This menu is only available when a computer is connected.
FREQUENCY—Change the display data clock
frequency to match the frequency of your
computer graphics card. If you see a vertical
flickering bar, use Frequency control to minimize
the bars. This is a coarse adjustment.
TRACKING—Synchronize the phase of the display
signal with the graphics card. If you experience
an unstable or flickering image, use Tracking to
correct it. This is a fine adjustment.
NOTE: Adjust Frequency first and then Tracking.
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Using Your Projector 21
HOR. POSITION—Press the button on the control panel or the  button on the
remote control to adjust the horizontal position of the image to the left and press the
button on the control panel or the  button on the remote control to adjust the
horizontal position of the image to the right.
VER. POSITION—Press the button on the control panel or the  button on the
remote control to adjust the vertical position of the image downward and press the
button on the control panel or the  button on the remote control to adjust the
vertical position of the image upward.
Video Image Menu
NOTE: This menu is only available when an S-video or composite video source
is connected.
SATURATION—Press the button on the control
panel or the  button on the remote control to
decrease the amount of color in the image and
press the button the control panel or the 
button on the remote control to increase the
amount of color in the image.
SHARPNESS—Press the button on the control
panel or the  button on the remote control to
decrease the sharpness and press the button on
the control panel or the  button on the remote control to increase the sharpness.
TINT—Press the button on the control panel or the button on the remote
control to increase the amount of green in the image and press the button on
the control panel or the  button on the remote control to increase the amount of
red in the image.
Audio Menu
VOLUME—Press the button on the control
panel or the - button on the remote control to
decrease the volume and press the button on
the control panel or the + button on the remote
control to increase the volume.
MUTE—Allows to mute the volume.
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22 Using Your Projector
Management Menu
MENU LOCATION—Select the location of the OSD
on the screen.
PROJECTION MODE—Select how the image appears:
• Front Projection-Desktop (the default).
• Rear Projection-Desktop — The projector
reverses the image so you can project from behind
a translucent screen.
• Front Projection-Ceiling Mount — The
projector turns the image upside down for ceiling-
mounted projection.
• Rear Projection-Ceiling Mount — The
projector reverses and turns the image upside
down. You can project from behind a translucent
screen with a ceiling-mounted projection.
SIGNAL TYPE—Manually select the signal type
(RGB, YCbCr, or YPbPr).
LAMP HOUR—Displays the operating hours since the last timer reset.
LAMP RESET—After you install a new lamp, select Yes to reset the lamp timer.
POWER SAVING—Select Yes to set the power saving delay period. The delay period is
the amount of time you want the projector to wait without signal input. After that
set time, the projector enters power saving mode and turns off the lamp. The
projector turns back on when it detects an input signal or you press the Power
button. After two hours, the projector turns off and you need to press the Power
button to turn the projector on.
OSD LOCK—Select On to enable the OSD Lock for hiding the OSD menu. To
display OSD menu, press the button on the control panel or the Menu button
on the remote control for 15 seconds.
AUTO SOURCE—Select On (the default) to auto detect the available input signals.
When the projector is on and you press Source, it automatically finds the next
available input signal. Select Off to lock the current input signal. When Off is
selected and you press Source, you select which input signal you want to use.
ECO MODE—Select On to use the projector at a lower power level (150 Watts),
which may provide longer lamp life, quieter operating, and dimmer luminance
output on the screen. Select Off to operate at normal power level (200 Watts).
OSD TIMEOUT —Use this function to set the duration OSD menu stay active (at idle state).
Page: 22
Using Your Projector 23
PASSWORD —Select On to enable you to impose a variety of access restrictions to
protect your privacy and stop others from tampering with your projector.
a Press the  button to select On.
• If this setting is set to Off, the Change Password feature will be disabled.
b Set your password with the directional keys and press the Menu button to
confirm.
NOTE: To disable the Password setting, user
will be asked to enter the correct password.
If the password verification is successful,
only then the Password can be set to Off.
CHANGE PASSWORD—Use this function to modify
the password to your preference.
a Enter your current password with the
directional keys.
b Set your new password.
c Verify again your new password.
d Press the Menu button to confirm.
NOTE: The current Password can only be
reset if the Password setting is set to Off.
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24 Using Your Projector
Language Menu
Press the or button on the control panel
or the  or  button on the remote control to
select the preferred language for the OSD.
Press the on the control panel or the Menu
button on the remote control to confirm the
language selection.
Test Pattern Menu
Press the button on the control panel or the
Menu button on the remote control to display
the test pattern chart. Use this function to
adjust the focus of the projected screen. Use
the or button on the control panel or the
 or  button on the remote control to exit
from this mode.
Factory Reset Menu
Select Yes to reset the projector to its factory
default settings. Reset items include both
computer image and video image settings.
Page: 24
Troubleshooting Your Projector 25
Troubleshooting Your Projector
If you experience problems with your projector, see the following troubleshooting
tips. If the problem persists, contact Dell. For more information see, "Contacting
Dell".
Problem Possible Solution
No image appears on the
screen
• Ensure that the lens cap is removed and the
projector is turned on.
• Ensure that the external graphics port is
enabled. If you are using a Dell portable
computer, press . For other computers,
see respective documentation.
NOTE: Allow the projector some time to
search for the source.
• Ensure that all the cables are securely
connected. See "Connecting Your Projector" on
page 7.
• Ensure that the pins of the connectors are not
bent or broken.
• Ensure that the lamp is securely installed (see
"Changing the Lamp" on page 28).
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26 Troubleshooting Your Projector
Partial, scrolling, or
incorrectly displayed image
1 Press the Resync button on the remote control
or the control panel.
2 If you are using a Dell portable computer, set the
resolution of the computer to XGA (1024 x 768):
a Right-click the unused portion of your
Windows desktop, click Properties and then
select Settings tab.
b Verify the setting is 1024 x 768 pixels for the
external monitor port.
c Press .
If you experience difficulty in changing
resolutions or your monitor freezes, restart all the
equipment and the projector.
If you are not using a Dell portable, see related
documentation.
The screen does not display
your presentation
If you are using a Dell portable computer, press
.
Image is unstable or
flickering
Adjust the tracking in the OSD Computer Image
tab.
Image has vertical
flickering bar
Adjust the frequency in the OSD Computer
Image tab.
Image color is not correct • If your graphic card output signal appears green,
and you would like to display VGA at 60Hz
signal, please go into the OSD select
Management, select Signal Type, and then select
RGB.
Image is out of focus 1 Adjust the focus ring on the projector lens.
2 Ensure that the projection screen is within the
required distance from the projector (3.3ft [1m]
to 32.8ft [10m]).
Problem (continued) Possible Solution (continued)
Page: 26
Troubleshooting Your Projector 27
LAMP & TEMP indicator information
The image is stretched
when displaying a 16:9
DVD
The projector automatically detects 16:9 DVD
and adjusts the aspect ratio to full screen with a
4:3 (letter-box) default setting. If the image is still
stretched, adjust the aspect ratio as follows:
• If you are playing a 16:9 DVD, select 4:3 aspect
ratio type on your DVD player (if capable).
• If you cannot select 4:3 aspect ratio type on your
DVD player, select 4:3 aspect ratio in the All
Images menu in the OSD.
Image is reversed Select Management from the OSD and adjust the
projection mode.
Lamp is burned out or
makes a popping sound
When the lamp reaches its end of life, it may burn
out and may make a loud popping sound. If this
occurs, the projector does not turn back on, and
displays Lamp Defective in the LCD display
until the lamp is replaced. To replace the lamp,
see "Changing the Lamp" on page 28.
The remote control is not
operating smoothly or in
very limited range
The battery may be low. If so, replace it with 2
new AAA batteries.
OSD display window does
not appear on the screen
after pressing the Menu
button on the remote
control or on the control
panel
Try the following procedures:
1 Press the Menu button on the remote control
or on the control panel for 15 seconds until
OSD pops up.
2 Select Management from the OSD.
3 Set OSD Lock to "Off".
LAMP light is solid orange If the Lamp light is solid orange, replace the lamp.
TEMP light is solid orange The projector has overheated. The display
automatically shuts down. Turn the display on
again after the projector cools down. If the
problem persists, contact Dell.
TEMP light is blinking
orange
A projector fan has failed and the projector
automatically shuts down. If this problem persists,
contact Dell.
Problem (continued) Possible Solution (continued)
Page: 27
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28 Troubleshooting Your Projector
Changing the Lamp
Replace the lamp when the message "Lamp is approaching the end of its useful life
in full power operation. Replacement suggested!" appears on the screen. If this
problem persists after replacing the lamp, contact Dell. For more information see,
"Contacting Dell".
CAUTION: The lamp becomes very hot when in use. Do not attempt to replace
the lamp until the projector has been allowed to cool down for at least
30 minutes.
1 Turn off the projector and disconnect the power cord.
2 Let the projector cool for at least 30 minutes.
3 Loosen the 2 screws that secure the lamp cover, and remove the cover.
CAUTION: If the lamp has shattered, be careful as the broken pieces are
sharp and can cause injury. Remove all broken pieces from the projector and
dispose or recycle according to state, local or federal law. Go to
www.dell.com/hg for addtitional information.
4 Loosen the 2 screws that secure the lamp.
CAUTION: Do not touch the bulb or the
lamp glass at any time. Projector lamps are
very fragile and may shatter if touched.
5 Pull up the lamp by its metal handle.
NOTE: Dell may require that lamps replaced
under warranty be returned to Dell.
6 Replace with the new lamp.
7 Tighten the 2 screws that secure the lamp.
8 Place the lamp cover and tighten the 2 screws.
9 Reset the lamp usage time by selecting Yes for
Lamp Reset icon in the OSD Management tab.
(Refer to Management Menu in Owner's Manual)
CAUTION: LAMP(S) INSIDE THIS
PRODUCT CONTAIN MERCURY AND MUST
BE RECYCLED OR DISPOSED OF
ACCORDING TO LOCAL, STATE OR FEDERAL
LAWS. FOR MORE INFORMATION, GO TO WWW.DELL.COM/HG OR CONTACT
THE ELECTRONIC INDUSTRIES ALLIANCE AT WWW.EIAE.ORG. FOR LAMP
SPECIFIC DISPOSAL INFORMATION CHECK WWW.LAMPRECYCLE.ORG.
Page: 28
Specifications 29
Specifications
5
Light Valve Single-chip DLP™ DDR
(double data rate) technology
Brightness 2000 ANSI Lumens (Max)
Contrast Ratio 2100:1 Typical (Full On/Full Off)
Uniformity 80% Typical (Japan Standard - JBMA)
Lamp 200-watt user-replaceable UHP 2500-
hour lamp(up to 3000 hours in
eco mode)
Number of Pixels 800 x 600 (SVGA)
Displayable Color 16.7M colors
Color Wheel Speed 100~127.5Hz (2X)
Projection Lens F/2.4-2.58, f=19~21.9mm with 1.15x
manual zoom lens
Projection Screen Size 28.57-285.7 inches (diagonal)
Projection Distance 3.3~32.8 ft (1m~10m)
Video Compatibility NTSC, NTSC 4.43, PAL, PAL-M, PAL-
N, SECAM, and HDTV (1080i, 720P
,
576i/P
, 480i/P) compatibility
Composite video, Component video
and S-video capability
H. Frequency 31kHz-79kHz (Analog)
V. Frequency 50Hz-85Hz (Analog)
Power Supply Universal 100-240V AC 50-60Hz with
PFC input
Power Consumption 250 Watts full power (typical),
200 Watts in eco mode
Page: 29
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30 Specifications
Audio 1 speaker, 2 Watts RMS
Noise Level 36dB(A) Full-on mode,
33dB(A) Eco-mode
Weight 2.24kg (4.94 lbs)
Dimensions (W x H x D) External 9.9 x 3.96 x 8.4 ± 0.04 inches
(251 x 101 x 213 ± 1mm)
Environmental Operating temperature: 5o
C–35o
C
(41o
F–95o
F)
Humidity: 80% maximum
Storage temperature: –20o
C to 60o
C
(–4o
F to 140o
F)
Humidity: 80% maximum
Regulatory FCC, CE, VCCI, UL, cUL,
Nemko-GS, ICES-003, MIC, C-Tick,
GOST, CCC, PSB, NOM, IRAM,
SABS
I/O Connectors Power: AC power input socket
Computer input: one D-sub for
analog/component, HDTV input
signals
Computer output: one 15-pin D-sub
Video input: one composite video RCA
and one S-video
USB input: one USB connector
Audio input: one phone jack (diameter
3.5mm)
One mini-DIN RS232 for wired remote
projector control from PC
Page: 30
Specifications 31
RS232 Pin Assignment
RS232 Protocol
• Communication Settings
• Control command Syntax (From PC to Projector)
[H][AC][SoP][CRC][ID][SoM][COMMAND]
• Example: power on the projector
Enter the following code: 0xBE 0xEF 0x10 0x05 0x00 0xC6 0xFF 0x11
0x11 0x01 0x00 0x01
NOTE: Send least significant bytes first.
Connection settings Value
Baud Rate: 19200
Data Bits: 8
Parity None
Stop Bits 1
Page: 31
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32 Specifications
• Control Commands List
Control
Commands
List
Address
Code
(BYTE)
Size of the
Payload
(WORD)
CRC16 for
the entire
packet
(WORD)
MsG ID
(WORD)
MsG size
(WORD)
Command
code
(BYTE)
Command Description
0xefbe 0x10 0x0005 0xffc6 0x1111 0x0001 0x01 Power on
0xbfc7 0x02 Menu
0x7e07 0x03 Up
0x3fc5 0x04 Down
0xfe05 0x05 Left
0xbe04 0x06 Right
0x7fc4 0x07 Resync
0x3fc0 0x08 Source
0xfe00 0x09 Volume+
0xbe01 0x0a Volume-
0xffc3 0x0d Mute
0x7e02 0x0f Hide
0x3fca 0x10 Video Mode
0x7fcb 0x13 V. Keystone Up
0x3e09 0x14 V. Keystone Down
0x7e08 0x17 Aspect ratio
(4:3/16:9)
0x3e0c 0x18 Power OFF
0xffcc 0x19 Source-VGA
0xbfcd 0x1a Source-VGA YPbPr
(480p/576p/720p/
1080i)
0x7e0d 0x1b Source-VGA YCbCr
(480i/576i)
0xbe1f 0x22 Source-S-Video
0x7fdf 0x23 Source-Composite
0xbfd9 0x2a ECO Mode ON
0x7e19 0x2b ECO Mode OFF
0x3fdb 0x2c Auto Source ON
0xfe1b 0x2d Auto Source OFF
0xbe1a 0x2e Factory Reset
0x7fda 0x2f Lamp Hour
0x3e12 0x30 Firmware Version
0x7e46 0xff System Status
Page: 34
Contacting Dell 35
Contacting Dell
To contact Dell electronically, you can access the following websites:
• www.dell.com
• support.dell.com (support)
For specific web addresses for your country, find the appropriate country
section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are
listed.
NOTE: In certain countries, support specific to Dell XPS™ portable computers
is available at a separate telephone number listed for participating countries. If
you do not see a telephone number listed that is specific for XPS portable
computers, you may contact Dell through the support number listed and your
call will be routed appropriately.
When you need to contact Dell, use the electronic addresses, telephone
numbers, and codes provided in the following table. If you need assistance in
determining which codes to use, contact a local or an international operator.
Page: 35
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36 Contacting Dell
Country (City)
International Access Code
Country Code City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Anguilla General Support toll-free: 800-335-0031
Antigua and Barbuda General Support 1-800-805-5924
Argentina (Buenos Aires)
International Access Code:
00
Country Code: 54
City Code: 11
Website: www.dell.com.ar
E-mail: us_latin_services@dell.com
E-mail for desktop and portable
computers:
la-techsupport@dell.com
E-mail for servers and EMC®
storage products:
la_enterprise@dell.com
Customer Care toll-free: 0-800-444-0730
Hardware and Warranty Support toll-free: 0-800-444-0733
Hardware And Warranty Support
Services
toll-free: 0-800-444-0724
Sales 0-810-444-3355
Aruba General Support toll-free: 800-1578
Australia (Sydney)
International Access Code:
0011
Country Code: 61
City Code: 2
Website: support.ap.dell.com
E-mail:
support.ap.dell.com/contactus
General Support 13DELL-133355
Austria (Vienna)
International Access Code:
900
Country Code: 43
City Code: 1
Website: support.euro.dell.com
E-mail:
tech_support_central_europe@
dell.com
Home/Small Business Sales 0820 240 530 00
Home/Small Business Fax 0820 240 530 49
Home/Small Business Customer
Care
0820 240 530 14
Preferred Accounts/Corporate
Customer Care
0820 240 530 16
Support for XPS portable computers
only
0820 240 530 81
Home/Small Business Support for
all other Dell computers
0820 240 530 14
Preferred Accounts/Corporate
Support
0660 8779
Switchboard 0820 240 530 00
Page: 36
Contacting Dell 37
Bahamas General Support toll-free: 1-866-278-6818
Barbados General Support 1-800-534-3066
Belgium (Brussels)
International Access Code:
00
Country Code: 32
City Code: 2
Website: support.euro.dell.com
Hardware And Warranty Support for
XPS portable computers only
02 481 92 96
Hardware And Warranty Support for
all other Dell computers
02 481 92 88
Hardware And Warranty Support
Fax
02 481 92 95
Customer Care 02 713 15 65
Corporate Sales 02 481 91 00
Fax 02 481 92 99
Switchboard 02 481 91 00
Bermuda General Support 1-800-342-0671
Bolivia General Support toll-free: 800-10-0238
Brazil
International Access Code:
00
Country Code: 55
City Code: 51
Website: www.dell.com/br
Customer Support, Hardware and
Warranty Support 0800 90 3355
Hardware and Warranty Support
Fax
51 481 5470
Customer Care Fax 51 481 5480
Sales 0800 90 3390
British Virgin Islands General Support toll-free: 1-866-278-6820
Brunei
Country Code: 673
Hardware and Warranty Support
(Penang, Malaysia)
604 633 4966
Customer Care (Penang, Malaysia) 604 633 4888
Transaction Sales (Penang,
Malaysia)
604 633 4955
Country (City)
International Access Code
Country Code City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Page: 37
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38 Contacting Dell
Canada (North York,
Ontario)
International Access Code:
011
Online Order Status:
www.dell.ca/ostatus
AutoTech (automated Hardware
and Warranty Support)
toll-free: 1-800-247-9362
Customer Service (Home
Sales/Small Business)
toll-free: 1-800-847-4096
Customer Service (med./large
business, government)
toll-free: 1-800-326-9463
Customer Service (printers,
projectors, televisions, handhelds,
digital jukebox, and wireless)
toll-free: 1-800-847-4096
Hardware Warranty Support (Home
Sales/Small Business)
toll-free: 1-800-906-3355
Hardware Warranty Support
(med./large bus., government)
toll-free: 1-800-387-5757
Hardware Warranty Support
(printers, projectors, televisions,
handhelds, digital jukebox, and
wireless)
1-877-335-5767
Sales (Home Sales/Small Business) toll-free: 1-800-387-5752
Sales (med./large bus., government) toll-free: 1-800-387-5755
Spare Parts Sales & Extended
Service Sales
1 866 440 3355
Cayman Islands General Support 1-800-805-7541
Chile (Santiago)
Country Code: 56
City Code: 2
Sales and Customer Support toll-free: 1230-020-4823
Country (City)
International Access Code
Country Code City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Page: 38
Contacting Dell 39
China (Xiamen)
Country Code: 86
City Code: 592
Hardware and Warranty Support
website: support.dell.com.cn
Hardware and Warranty Support E-
mail: cn_support@dell.com
Customer Care E-mail:
customer_cn@dell.com
Hardware and Warranty Support
Fax
592 818 1350
Hardware and Warranty Support
(Dell™ Dimension™ and Inspiron)
toll-free: 800 858 2968
Hardware and Warranty Support
(OptiPlex™, Latitude™, and Dell
Precision™)
toll-free: 800 858 0950
Hardware and Warranty Support
(servers and storage)
toll-free: 800 858 0960
Hardware and Warranty Support
(projectors, PDAs, switches, routers,
and so on)
toll-free: 800 858 2920
Hardware and Warranty Support
(printers)
toll-free: 800 858 2311
Customer Care toll-free: 800 858 2060
Customer Care Fax 592 818 1308
Home and Small Business toll-free: 800 858 2222
Preferred Accounts Division toll-free: 800 858 2557
Large Corporate Accounts GCP toll-free: 800 858 2055
Large Corporate Accounts Key
Accounts
toll-free: 800 858 2628
Large Corporate Accounts North toll-free: 800 858 2999
Large Corporate Accounts North
Government and Education
toll-free: 800 858 2955
Large Corporate Accounts East toll-free: 800 858 2020
Large Corporate Accounts East
Government and Education
toll-free: 800 858 2669
Large Corporate Accounts Queue
Team
toll-free: 800 858 2572
Large Corporate Accounts South toll-free: 800 858 2355
Large Corporate Accounts West toll-free: 800 858 2811
Large Corporate Accounts Spare
Parts
toll-free: 800 858 2621
Country (City)
International Access Code
Country Code City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Page: 39
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40 Contacting Dell
Colombia General Support 980-9-15-3978
Costa Rica General Support 0800-012-0435
Czech Republic (Prague)
International Access Code:
00
Country Code: 420
Website: support.euro.dell.com
E-mail: czech_dell@dell.com
Hardware and Warranty Support 22537 2727
Customer Care 22537 2707
Fax 22537 2714
Hardware and Warranty Fax 22537 2728
Switchboard 22537 2711
Denmark (Copenhagen)
International Access Code:
00
Country Code: 45
Website: support.euro.dell.com
Hardware and Warranty Support for
XPS portable computers only
7010 0074
Hardware and Warranty Support for
all other Dell computers
7023 0182
Customer Care (Relational) 7023 0184
Home/Small Business Customer
Care
3287 5505
Switchboard (Relational) 3287 1200
Switchboard Fax (Relational) 3287 1201
Switchboard (Home/Small
Business)
3287 5000
Switchboard Fax (Home/Small
Business)
3287 5001
Dominica General Support toll-free: 1-866-278-6821
Dominican Republic General Support 1-800-148-0530
Ecuador General Support toll-free: 999-119
El Salvador General Support 01-899-753-0777
Country (City)
International Access Code
Country Code City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Page: 40
Contacting Dell 41
Finland (Helsinki)
International Access Code:
990
Country Code: 358
City Code: 9
Website: support.euro.dell.com
Hardware and Warranty Support 09 253 313 60
Customer Care 09 253 313 38
Fax 09 253 313 99
Switchboard 09 253 313 00
France (Paris)
(Montpellier)
International Access Code:
00
Country Code: 33
City Codes: (1) (4)
Website: support.euro.dell.com
Home and Small Business
Hardware and Warranty Support for
XPS portable computers only
0825 387 129
Hardware and Warranty Support for
all other Dell computers
0825 387 270
Customer Care 0825 823 833
Switchboard 0825 004 700
Switchboard (calls from outside of
France)
04 99 75 40 00
Sales 0825 004 700
Fax 0825 004 701
Fax (calls from outside of France) 04 99 75 40 01
Corporate
Hardware and Warranty Support 0825 004 719
Customer Care 0825 338 339
Switchboard 01 55 94 71 00
Sales 01 55 94 71 00
Fax 01 55 94 71 01
Country (City)
International Access Code
Country Code City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Page: 41
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42 Contacting Dell
Germany (Langen)
International Access Code:
00
Country Code: 49
City Code: 6103
Website: support.euro.dell.com
E-mail:
tech_support_central_europe@
dell.com
Hardware and Warranty Support for
XPS portable computers only
06103 766-7222
Hardware and Warranty Support for
all other Dell computers
06103 766-7200
Home/Small Business Customer
Care
0180-5-224400
Global Segment Customer Care 06103 766-9570
Preferred Accounts Customer Care 06103 766-9420
Large Accounts Customer Care 06103 766-9560
Public Accounts Customer Care 06103 766-9555
Switchboard 06103 766-7000
Greece
International Access Code:
00
Country Code: 30
Website: support.euro.dell.com
Hardware and Warranty Support 00800-44 14 95 18
Gold Service Hardware and
Warranty Support
00800-44 14 00 83
Switchboard 2108129810
Gold Service Switchboard 2108129811
Sales 2108129800
Fax 2108129812
Grenada General Support toll-free: 1-866-540-3355
Guatemala General Support 1-800-999-0136
Guyana General Support toll-free: 1-877-270-4609
Country (City)
International Access Code
Country Code City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Page: 42
Contacting Dell 43
Hong Kong
International Access Code:
001
Country Code: 852
Website: support.ap.dell.com
Hardware and Warranty Support E-
mail: apsupport@dell.com
Hardware and Warranty Support
(Dimension and Inspiron)
2969 3188
Hardware and Warranty Support
(OptiPlex, Latitude, and Dell
Precision)
2969 3191
Hardware and Warranty Support
(PowerApp™, PowerEdge™,
PowerConnect™, and PowerVault™)
2969 3196
Customer Care 3416 0910
Large Corporate Accounts 3416 0907
Global Customer Programs 3416 0908
Medium Business Division 3416 0912
Home and Small Business Division 2969 3105
India E-mail:
india_support_desktop@dell.com
india_support_notebook@dell.com
india_support_Server@dell.com
Hardware And Warranty Support 1600338045
and 1600448046
Sales (Large Corporate Accounts) 1600 33 8044
Sales (Home and Small Business) 1600 33 8046
Country (City)
International Access Code
Country Code City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Page: 43
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44 Contacting Dell
Ireland (Cherrywood)
International Access Code:
00
Country Code: 353
City Code: 1
Website: support.euro.dell.com
E-mail:
dell_direct_support@dell.com
Hardware and Warranty Support for
XPS portable computers only
1850 200 722
Hardware and Warranty Support for
all other Dell computers
1850 543 543
U.K. Hardware and Warranty
Support (dial within U.K. only)
0870 908 0800
Home User Customer Care 01 204 4014
Small Business Customer Care 01 204 4014
U.K. Customer Care (dial within
U.K. only)
0870 906 0010
Corporate Customer Care 1850 200 982
Corporate Customer Care (dial
within U.K. only)
0870 907 4499
Ireland Sales 01 204 4444
U.K. Sales (dial within U.K. only) 0870 907 4000
Fax/Sales Fax 01 204 0103
Switchboard 01 204 4444
Italy (Milan)
International Access Code:
00
Country Code: 39
City Code: 02
Website: support.euro.dell.com
Home and Small Business
Hardware and Warranty Support 02 577 826 90
Customer Care 02 696 821 14
Fax 02 696 821 13
Switchboard 02 696 821 12
Corporate
Hardware and Warranty Support 02 577 826 90
Customer Care 02 577 825 55
Fax 02 575 035 30
Switchboard 02 577 821
Country (City)
International Access Code
Country Code City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Page: 44
Contacting Dell 45
Jamaica General Support (dial from within
Jamaica only)
1-800-682-3639
Japan (Kawasaki)
International Access Code:
001
Country Code: 81
City Code: 44
Website: support.jp.dell.com
Hardware And Warranty Support
(servers)
toll-free: 0120-198-498
Hardware And Warranty Support
outside of Japan (servers)
81-44-556-4162
Hardware And Warranty Support
(Dimension and Inspiron)
toll-free: 0120-198-226
Hardware And Warranty Support
outside of Japan (Dimension and
Inspiron)
81-44-520-1435
Hardware And Warranty Support
(Dell Precision, OptiPlex, and
Latitude)
toll-free:0120-198-433
Hardware And Warranty Support
outside of Japan (Dell Precision,
OptiPlex, and Latitude)
81-44-556-3894
Hardware And Warranty Support
(PDAs, projectors, printers, routers)
toll-free: 0120-981-690
Hardware And Warranty Support
outside of Japan (PDAs, projectors,
printers, routers)
81-44-556-3468
Faxbox Service 044-556-3490
24-Hour Automated Order Service 044-556-3801
Customer Care 044-556-4240
Business Sales Division (up to 400
employees)
044-556-1465
Preferred Accounts Division Sales
(over 400 employees)
044-556-3433
Large Corporate Accounts Sales
(over 3500 employees)
044-556-3430
Public Sales (government agencies,
educational institutions, and
medical institutions)
044-556-1469
Global Segment Japan 044-556-3469
Individual User 044-556-1760
Switchboard 044-556-4300
Country (City)
International Access Code
Country Code City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Page: 45
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46 Contacting Dell
Korea (Seoul)
International Access Code:
001
Country Code: 82
City Code: 2
E-mail: krsupport@dell.com
Support toll-free: 080-200-3800
Support (Dimension, PDA,
Electronics and Accessories)
toll-free: 080-200-3801
Sales toll-free: 080-200-3600
Fax 2194-6202
Switchboard 2194-6000
Latin America Customer Hardware and Warranty
Support (Austin, Texas, U.S.A.)
512 728-4093
Customer Service (Austin, Texas,
U.S.A.)
512 728-3619
Fax (Hardware and Warranty
Support and Customer Service)
(Austin, Texas, U.S.A.)
512 728-3883
Sales (Austin, Texas, U.S.A.) 512 728-4397
SalesFax (Austin, Texas, U.S.A.) 512 728-4600
or 512 728-3772
Luxembourg
International Access Code:
00
Country Code: 352
Website: support.euro.dell.com
Support 342 08 08 075
Home/Small Business Sales +32 (0)2 713 15 96
Corporate Sales 26 25 77 81
Customer Care +32 (0)2 481 91 19
Fax 26 25 77 82
Macao
Country Code: 853
Hardware and Warranty Support toll-free: 0800 105
Customer Service (Xiamen, China) 34 160 910
Transaction Sales (Xiamen, China) 29 693 115
Country (City)
International Access Code
Country Code City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Page: 46
Contacting Dell 47
Malaysia (Penang)
International Access Code:
00
Country Code: 60
City Code: 4
Website: support.ap.dell.com
Hardware And Warranty Support
(Dell Precision, OptiPlex, and
Latitude)
toll-free: 1 800 880 193
Hardware And Warranty Support
(Dimension, Inspiron, and
Electronics and Accessories)
toll-free: 1 800 881 306
Hardware And Warranty Support
(PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1800 881 386
Customer Care toll-free: 1800 881 306
(option 6)
Transaction Sales toll-free: 1 800 888 202
Corporate Sales toll-free: 1 800 888 213
Mexico
International Access Code:
00
Country Code: 52
Customer Hardware And Warranty
Support
001-877-384-8979
or 001-877-269-3383
Sales 50-81-8800
or 01-800-888-3355
Customer Service 001-877-384-8979
or 001-877-269-3383
Main 50-81-8800
or 01-800-888-3355
Montserrat General Support toll-free: 1-866-278-6822
Netherlands Antilles General Support 001-800-882-1519
Country (City)
International Access Code
Country Code City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Page: 47
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48 Contacting Dell
Netherlands (Amsterdam)
International Access Code:
00
Country Code: 31
City Code: 20
Website: support.euro.dell.com
Hardware and Warranty Support for
XPS portable computers only
020 674 45 94
Hardware and Warranty Support for
all other Dell computers
020 674 45 00
Hardware and Warranty Support
Fax
020 674 47 66
Home/Small Business Customer
Care
020 674 42 00
Relational Customer Care 020 674 4325
Home/Small Business Sales 020 674 55 00
Relational Sales 020 674 50 00
Home/Small Business Sales Fax 020 674 47 75
Relational Sales Fax 020 674 47 50
Switchboard 020 674 50 00
Switchboard Fax 020 674 47 50
New Zealand
International Access Code:
00
Country Code: 64
Website: support.ap.dell.com
E-mail:
support.ap.dell.com/contactus
General Support 0800 441 567
Nicaragua General Support 001-800-220-1006
Norway (Lysaker)
International Access Code:
00
Country Code: 47
Website: support.euro.dell.com
Hardware and Warranty Support for
XPS portable computers only
815 35 043
Hardware and Warranty Support for
all other Dell products
671 16882
Relational Customer Care 671 17575
Home/Small Business Customer
Care
23162298
Switchboard 671 16800
Fax Switchboard 671 16865
Panama General Support 001-800-507-0962
Peru General Support 0800-50-669
Country (City)
International Access Code
Country Code City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Page: 48
Contacting Dell 49
Poland (Warsaw)
International Access Code:
011
Country Code: 48
City Code: 22
Website: support.euro.dell.com
E-mail: pl_support_tech@dell.com
Customer Service Phone 57 95 700
Customer Care 57 95 999
Sales 57 95 999
Customer Service Fax 57 95 806
Reception Desk Fax 57 95 998
Switchboard 57 95 999
Portugal
International Access Code:
00
Country Code: 351
Website: support.euro.dell.com
Hardware and Warranty Support 707200149
Customer Care 800 300 413
Sales 800 300 410 or
800 300 411 or
800 300 412 or
21 422 07 10
Fax 21 424 01 12
Puerto Rico General Support 1-800-805-7545
St. Kitts and Nevis General Support toll-free: 1-877-441-4731
St. Lucia General Support 1-800-882-1521
St. Vincent and the
Grenadines
General Support toll-free: 1-877-270-4609
Singapore (Singapore)
International Access Code:
005
Country Code: 65
Website: support.ap.dell.com
Hardware and Warranty Support
(Dimension, Inspiron, and
Electronics and Accessories)
toll-free: 1800 394 7430
Hardware and Warranty Support
(OptiPlex, Latitude, and Dell
Precision)
toll-free: 1800 394 7488
Hardware and Warranty Support
(PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1800 394 7478
Customer Care toll-free: 1 800 394 7430
(option 6)
Transaction Sales toll-free: 1 800 394 7412
Corporate Sales toll-free: 1 800 394 7419
Country (City)
International Access Code
Country Code City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Page: 49
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50 Contacting Dell
Slovakia (Prague)
International Access Code:
00
Country Code: 421
Website: support.euro.dell.com
E-mail: czech_dell@dell.com
Hardware and Warranty Support 02 5441 5727
Customer Care 420 22537 2707
Fax 02 5441 8328
Tech Fax 02 5441 8328
Switchboard (Sales) 02 5441 7585
South Africa
(Johannesburg)
International Access Code:
09/091
Country Code: 27
City Code: 11
Website: support.euro.dell.com
E-mail: dell_za_support@dell.com
Gold Queue 011 709 7713
Hardware and Warranty Support 011 709 7710
Customer Care 011 709 7707
Sales 011 709 7700
Fax 011 706 0495
Switchboard 011 709 7700
Southeast Asian and Pacific
Countries
Hardware and Warranty Support,
Customer Service, and Sales
(Penang, Malaysia)
604 633 4810
Spain (Madrid)
International Access Code:
00
Country Code: 34
City Code: 91
Website: support.euro.dell.com
Home and Small Business
Hardware and Warranty Support 902 100 130
Customer Care 902 118 540
Sales 902 118 541
Switchboard 902 118 541
Fax 902 118 539
Corporate
Hardware and Warranty Support 902 100 130
Customer Care 902 115 236
Switchboard 91 722 92 00
Fax 91 722 95 83
Country (City)
International Access Code
Country Code City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Page: 50
Contacting Dell 51
Sweden (Upplands Vasby)
International Access Code:
00
Country Code: 46
City Code: 8
Website: support.euro.dell.com
Hardware and Warranty Support for
XPS portable computers only
0771 340 340
Hardware and Warranty Support for
all other Dell products
08 590 05 199
Relational Customer Care 08 590 05 642
Home/Small Business Customer
Care
08 587 70 527
Employee Purchase Program (EPP)
Support
20 140 14 44
Hardware and Warranty Support
Fax
08 590 05 594
Sales 08 590 05 185
Switzerland (Geneva)
International Access Code:
00
Country Code: 41
City Code: 22
Website: support.euro.dell.com
E-mail:
Tech_support_central_Europe@dell
.com
Hardware and Warranty Support for
XPS portable computers only
0848 33 88 57
Hardware and Warranty Support
(Home and Small Business) for all
other Dell products
0844 811 411
Hardware and Warranty Support
(Corporate)
0844 822 844
Customer Care (Home and Small
Business)
0848 802 202
Customer Care (Corporate) 0848 821 721
Fax 022 799 01 90
Switchboard 022 799 01 01
Country (City)
International Access Code
Country Code City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Page: 51
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52 Contacting Dell
Taiwan
International Access Code:
002
Country Code: 886
Website: support.ap.dell.com
E-mail: ap_support@dell.com
Hardware and Warranty Support
(OptiPlex, Latitude, Inspiron,
Dimension, and Electronics and
Accessories)
toll-free: 00801 86 1011
Hardware and Warranty Support
(PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 00801 60 1256
Customer Care toll-free: 00801 60 1250
(option 5)
Transaction Sales toll-free: 00801 65 1228
Corporate Sales toll-free: 00801 651 227
Thailand
International Access Code:
001
Country Code: 66
Website: support.ap.dell.com
Hardware and Warranty Support
(OptiPlex, Latitude, and Dell
Precision)
toll-free: 1800 0060 07
Hardware and Warranty Support
(PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1800 0600 09
Customer Care toll-free: 1800 006 007
(option 7)
Corporate Sales toll-free: 1800 006 009
Transaction Sales toll-free: 1800 006 006
Trinidad/Tobago General Support 1-800-805-8035
Turks and Caicos Islands General Support toll-free: 1-866-540-3355
Country (City)
International Access Code
Country Code City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers

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