Canon DR-2020U manual

View a manual of the Canon DR-2020U below. All manuals on ManualsCat.com can be viewed completely free of charge. By using the 'Select a language' button, you can choose the language of the manual you want to view.

  • Brand: Canon
  • Product: Scanner
  • Model/name: DR-2020U
  • Filetype: PDF
  • Available languages: English, French, Italian

Table of Contents

Page: 0
User Manual
Please read this manual before using the scanner.
After you finish reading this manual, keep it in a safe place for
future reference.
Page: 1
2
READ CAREFULLY BEFORE OPENING THE SEALED
DISK PACKAGE
CANON SOFTWARE LICENSE AGREEMENT
IMPORTANT-READ THIS AGREEMENT BEFORE OPENING THE
SEALED DISK PACKAGE! BY OPENING THE SEALED DISK
PACKAGE, YOU ARE DEEMED TO AGREE TO BE BOUND BY
THIS AGREEMENT.
This legal document is a license agreement between you and Canon
Electronics Inc. (“Canon”). BY OPENING THE SEALED DISK
PACKAGE, YOU ARE DEEMED TO AGREE TO BE BOUND BY THE
TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE
TERMS OF THIS AGREEMENT, DO NOT OPEN THE SEALED DISK
PACKAGE AND PROMPTLY RETURN THE CANON SCANNER,
THE DISK PACKAGE CONTAINING SCANNER DRIVER
SOFTWARE PROGRAMS AND/OR SCANNER UTILITY
SOFTWARE PROGRAM PROPRIETARY TO CANON OR ITS
LICENSOR (THE “SOFTWARE”) AND THE ACCOMPANYING
DOCUMENTATION AND OTHER ITEMS TO THE PLACE WHERE
YOU OBTAINED THEM FOR A REFUND BEFORE THEY ARE
USED OR OPENED OR UNPACKED.
In consideration of the right to use the SOFTWARE, you agree to
abide by the terms and conditions of this Agreement.
1. GRANT OF LICENSE: Canon grants you the personal, non-
exclusive right to use the SOFTWARE only on a single computer. You
shall need to obtain multiple licenses separately from Canon when
you shall install the SOFTWARE on multiple computers.
You shall not assign, sublicense, sell, rent, lease, loan, convey or
transfer to any third party, or send or bring the SOFTWARE out of the
country where you originally obtain it to other countries without
required authorization of applicable governments, or copy, duplicate,
translate or convert to another programming language the
SOFTWARE or accompanying documentation, except as expressly
provided herein.
Except as expressly permitted under the applicable law, you shall not
alter, modify, disassemble, decompile or otherwise reverse engineer
the SOFTWARE or accompanying documentation and you also shall
not have any third party do so.
2. BACK-UP COPY: You may make one copy of the SOFTWARE
solely for a back-up purpose or copy the SOFTWARE onto the
permanent storage device (e.g. a hard disk) of your computer and
retain the original for a back-up purpose. Except as expressly
permitted under the applicable law, any other copying of the
SOFTWARE is a violation of this Agreement. You must reproduce and
include the copyright notice on the back-up copy.
3. SUPPORT AND UPDATE: Canon, Canon’s affiliate, their
distributor or dealer is not responsible for maintaining or helping you
to use the SOFTWARE. No updates, fixes or support will be made
available for the SOFTWARE.
4. LIMITED WARRANTY AND DISCLAIMER OF INDEMNITY:
Canon, Canon’s affiliate, their distributor or dealer will not guarantee
uninterrupted service, or absence or correction of errors. Therefore,
the SOFTWARE is licensed on an “AS IS” basis without warranty of
any kind. The diskette on which the SOFTWARE is recorded is
warranted against defective material or workmanship under normal
use for a period of ninety (90) days from the date you purchased the
same as evidenced by a receipt or otherwise. The limited warranty
does not apply if the failure of the diskette resulted from accident,
abuse or misapplication of the SOFTWARE and shall not extend to
anyone other than the original user of the SOFTWARE.
CANON, CANON’S AFFILIATE, THEIR DISTRIBUTOR OR DEALER
DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, WITH RESPECT TO THE SOFTWARE
OR ACCOMPANYING DOCUMENTATION.
NEITHER CANON, CANON’S AFFILIATE, THEIR DISTRIBUTOR
NOR DEALER IS LIABLE FOR ANY LOSS OR DAMAGE
INCLUDING CONSEQUENTIAL OR INCIDENTAL LOSS OR
DAMAGE SUCH AS LOSS OF PROFITS, EXPENSE OR
INCONVENIENCE, WHATSOEVER CAUSED BY OR ARISING OUT
OF THE SOFTWARE, ACCOMPANYING DOCUMENTATION OR
THE USE THEREOF.
Page: 2
3
CANON, CANON’S AFFILIATE, THEIR DISTRIBUTOR OR DEALER
SHALL HAVE NO OBLIGATION TO INDEMNIFY YOU AGAINST
ANY CLAIM OR SUIT BROUGHT BY A THIRD PARTY ALLEGING
THAT THE SOFTWARE, ACCOMPANYING DOCUMENTATION OR
THE USE THEREOF INFRINGES ANY INTELLECTUAL PROPERTY
OF SUCH THIRD PARTY.
THE ABOVE IS CANON’S ENTIRE LIABILITY AND YOUR
EXCLUSIVE REMEDY IN CONNECTION WITH THE SOFTWARE
AND ACCOMPANYING DOCUMENTATION.
5. TERM: This Agreement is effective upon opening the sealed disk
package and remains in effect until terminated. You may terminate
this Agreement by destroying the SOFTWARE and any copy thereof.
This Agreement will also terminate if you fail to comply with any of the
terms of this Agreement. In addition to Canon enforcing its respective
legal rights, you must then promptly destroy the SOFTWARE and any
copy thereof.
6. U.S. GOVERNMENT RESTRICTED RIGHTS NOTICE: The
SOFTWARE is provided with RESTRICTED RIGHTS. Use,
duplication or disclosure is subject to restrictions as set forth in either
subparagraph (c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARs 252.227-7013 or subparagraph (c) (1) and
(2) of the Commercial Computer Software Restricted Rights Clause at
FAR 52.227-19, as applicable.
7. SEVERABILITY: In the event that provision of this Agreement is
declared or found to be illegal by any court or tribunal of competent
jurisdiction, such provision shall be null and void with respect to the
jurisdiction of that court or tribunal and all the remaining provisions of
this Agreement shall remain in full force and effect.
8. ACKNOWLEDGEMENT: BY OPENING THE SEALED DISK
PACKAGE, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS
AGREEMENT, UNDERSTOOD IT, AND AGREE TO BE BOUND BY
ITS TERMS AND CONDITIONS. YOU ALSO AGREE THAT THIS
AGREEMENT IS THE COMPLETE AND EXCLUSIVE STATEMENT
OF AGREEMENT BETWEEN YOU AND CANON CONCERNING
THE SUBJECT MATTER HEREOF AND SUPERSEDES ALL
PROPOSALS OR PRIOR AGREEMENTS, VERBAL OR WRITTEN,
AND ANY OTHER COMMUNICATIONS BETWEEN YOU AND
CANON RELATING TO THE SUBJECT MATTER HEREOF. NO
AMENDMENT TO THIS AGREEMENT SHALL BE EFFECTIVE
UNLESS SIGNED BY A DULY AUTHORIZED REPRESENTATIVE
OF CANON.
Should you have any questions concerning this Agreement, or if you
desire to contact Canon for any reason, please write to Canon’s local
affiliate.
Page: 3
4
FCC REGULATIONS (For 120 V model)
Document Scanner, Model M11071
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there
is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment and receiver.
– Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
– Consult the dealer or an experienced radio/TV technician for help.
Use of shielded cable is required to comply with class B limits in
Subpart B of Part 15 of FCC Rules.
Do not make any changes or modifications to the equipment unless
otherwise specified in the manual. If such changes or modifications
should be made, you could be required to stop operation of the
equipment.
Canon U.S.A. Inc.
One Canon Plaza, Lake Success NY 11042, U.S.A.
Tel. No. (516)328-5000
RADIO INTERFERENCE REGULATIONS (For 120 V
models)
This digital apparatus does not exceed the Class B limits for radio
noise emissions from digital apparatus as set out in the interference-
causing equipment standard entitled “Digital Apparatus”, ICES-003 of
the Industry Canada.
RÈGLEMENT SUR LE BROUILLAGE RADIOÉLECTRIQUE
(For 120 V models)
Cet appareil numérique respecte les limites de bruits radioélectriques
applicables aux appareils numériques de Classe B prescrites dans la
norme sur le matériel brouilleur: “Appareils Numériques”, NMB-003
édictée par l’Industrie Canada.
International ENERGY STAR®
Office Equipment Program
As an ENERGY STAR®
Partner, CANON
ELECTRONICS INC. has determined that this
machine meets the ENERGY STAR®
Program
guidelines for energy efficiency.
The International ENERGY STAR® Office Equipment
Program is an international program that promotes
energy saving through the use of computers and other office
equipment. The program backs the development and dissemination of
products with functions that effectively reduce energy consumption. It
is an open system in which business proprietors can participate
voluntarily. The targeted products are office equipment, such as
computers, monitors, printers, fax, machine, copiers, and scanners.
The standards and logos are uniform among participating nations.
European Union (and EEA) only.
This symbol indicates that this product is not to be disposed
of with your household waste, according to the WEEE
Directive (2002/96/EC) and your national law. This product
should be handed over to a designated collection point,
e.g., on an authorized one-for-one basis when you buy a
new similar product or to an authorized collection site for recycling
waste electrical and electronic equipment (EEE). Improper handling of
this type of waste could have a possible negative impact on the
environment and human health due to potentially hazardous
substances that are generally associated with EEE. At the same time,
your cooperation in the correct disposal of this product will contribute
to the effective usage of natural resources. For more information
about where you can drop off your waste equipment for recycling,
please contact your local city office, waste authority, approved WEEE
scheme or your household waste disposal service. For more
information regarding return and recycling of WEEE products, please
visit www.canon-europe.com/environment.
(EEA: Norway, Iceland and Liechtenstein)
Page: 4
5
Für EMVG
Dieses Produkt ist zum Gebrauch im Wohnbereich, Geschäfts-und
Gewerbebereich sowie in Kleinbetrieben vorgesehen.
Für 3. GPSGV
“Maschinenlärminformations-Verordnung 3. GPSGV: Der höchste
Schalldruckpegel beträgt 70 dB(A) oder weniger gemäß EN ISO
7779”
Model Names
The following names may be provided for the safety regulations in
each sales region of the Document Scanner.
DR-2020U: Model M11071
Trademarks
• Canon and the Canon logo are registered trademarks, of Canon Inc.
in the United States and may also be trademarks or registered
trademarks in other countries.
• imageFORMULA is a trademark of CANON ELECTRONICS INC.
• Microsoft, Windows, and Windows Vista are registered trademarks
or trademarks of Microsoft Corporation in the United States and
other countries.
• Adobe, Acrobat, and Adobe Reader are registered trademarks or
trademarks of Adobe Systems Incorporated in the United States and
other countries.
• ISIS is a trademark of EMC Corporation in the United States.
• Other product and company names herein are, or may be, the
trademarks of their respective owners.
Copyright
Copyright 2009 by CANON ELECTRONICS INC. All rights reserved.
No part of this publication may be reproduced or transmitted in any
form or by any means, electronic or mechanical, including
photocopying and recording, or by any information storage or retrieval
system without the prior written permission of CANON
ELECTRONICS INC.
Disclaimers
The information in this document is subject to change without notice.
CANON ELECTRONICS INC. MAKES NO WARRANTY OF ANY
KIND WITH REGARD TO THIS MATERIAL, EITHER EXPRESS OR
IMPLIED, EXPECT AS PROVIDED HEREIN, INCLUDING WITHOUT
LIMITATION, THEREOF, WARRANTIES AS TO MARKETABILITY,
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE
OF USE OR NON-INFRINGEMENT. CANON ELECTRONICS INC.
SHALL NOT BE LIABLE FOR ANY DIRECT, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES OF ANY NATURE, OR LOSSES OR
EXPENSES RESULTING FROM THE USE OF THIS MATERIAL.
CANON ELECTRONICS INC. IS NOT LIABLE FOR THE STORAGE
AND HANDLING OF DOCUMENTS SCANNED WITH THIS
PRODUCT, OR THE STORAGE AND HANDLING OF THE
RESULTING SCANNED IMAGE DATA.
IF YOU INTEND TO DISCARD THE ORIGINALS OF SCANNED
DOCUMENTS, YOU ARE RESPONSIBLE FOR INSPECTING THE
SCANNED IMAGES AND VERIFYING THAT THE DATA IS INTACT.
THE MAXIMUM LIABILITY OF CANON ELECTRONICS INC.
UNDER THIS WARRANTY IS LIMITED TO THE PURCHASE PRICE
OF THE PRODUCT COVERED BY THE WARRANTY.
Hg LAMP(S) INSIDE THIS PRODUCT CONTAIN MERCURY AND
MUST BE RECYCLED OR DISPOSED OF ACCORDING TO LOCAL,
STATE OR FEDERAL LAWS.
Page: 5
6
Preface
Thank you for purchasing the Canon Document Scanner
imageFORMULA DR-2020U.
Please read this manual thoroughly before using the scanner to
familiarize yourself with its capabilities, and to make the most of its
many functions. After reading this manual, store them in a safe place
for future reference.
Manuals for the Scanner
The documentation for the scanner consists of the Reference Guide,
which is supplied with the scanner, and the User Manual (this manual)
and CapturePerfect 3.0 Operation Guide, which are provided in
electronic form and are registered in the Canon DR-2020U menu
during software installation.
● Reference Guide
This describes setup procedures and basic operations for the
scanner.
● User Manual (This Manual)
This describes how to use the scanner.
● CapturePerfect 3.0 Operation Guide (electronic manual)
This is the operation guide for CapturePerfect 3.0, the Canon
document scanner application program.
Hint
• The User Manual and CapturePerfect 3.0 document files are
installed in the following locations during software installation.
User Manual
CapturePerfect 3.0 Operation Guide
Page: 6
7
Symbols Used in This Manual
The following symbols are used in this manual to explain procedures,
restrictions, handling precautions, and instructions that should be
observed for safety.
WARNING
Indicates a warning concerning operations that may lead to death
or injury to persons if not performed correctly. To use the scanner
safely, always pay attention to these warnings.
CAUTION
Indicates a caution concerning operations that may lead to injury to
persons, or damage to property if not performed correctly. To use
the scanner safely, always pay attention to these cautions.
IMPORTANT
Indicates operational requirements and restrictions. Be sure to
read these items carefully to operate the scanner correctly, and
avoid damaging the scanner.
Hint
Indicates a clarification of an operation, or contains additional
explanations for a procedure. Reading these notes is highly
recommended.
How This Manual is Organized
This manual consists of the following contents.
■ Before Using the Scanner
Provides safety instructions and describes scanner features and
the names and functions of parts.
■ Handling Documents
Describes supported document types and how to load these
documents.
■ Scanning
Describes how to scan using the supplied software and how to
configure scanner driver settings.
■ Maintenance
Describes routine cleaning procedures and troubleshooting.
■ Appendix
Provides specifications and other information.
Page: 7
8
Table of Contents
Preface .................................................................................6
Symbols Used in This Manual..................................................... 7
How This Manual is Organized ................................................... 7
Before Using the Scanner ...................................... 10
Important Safety Instructions..................................... 10
Installation Location .................................................................. 10
Power Supply ............................................................................ 11
Moving the Scanner .................................................................. 12
Handling .................................................................................... 12
Disposal .................................................................................... 13
Features........................................................................ 14
Multiple Methods for Document Feeding ............................. 14
Easy Scanning with Job Functions ...................................... 14
Wide Range of Black and White and Full Color Scanning ... 14
Prescan Function ................................................................. 14
Energy Efficient Design........................................................ 14
Variety of Image Processing Options................................... 14
Installation Requirements........................................... 16
Operating System ................................................................ 16
Computer Specifications ...................................................... 16
Application Software ............................................................ 16
Names and Functions of Parts ................................... 17
Front..................................................................................... 17
Operation Panel ................................................................... 18
Rear ..................................................................................... 19
Handling Documents .............................................. 20
Feeding Methods ......................................................... 20
Precautions for Using the Feeder ........................................ 20
Documents That Cannot Be Scanned with the Feeder........ 21
Placing Documents into the Feeder........................... 22
Documents That Contain Differently-Sized Pages............... 22
When the Scanner Is in the Sleep Mode.............................. 22
Placing Documents on the Flatbed............................ 23
When the Scanner Is in Sleep Mode.................................... 23
Placing Cards into the Business Card Feeder.......... 24
When the Scanner Is in Sleep Mode.................................... 24
Scanning ................................................................. 25
Supplied Software........................................................ 25
Scanning with CaptureOnTouch................................. 26
CaptureOnTouch Features........................................................ 26
Outputs Methods.................................................................. 28
Starting CaptureOnTouch ......................................................... 28
Quitting CaptureOnTouch .................................................... 28
Restarting CaptureOnTouch ................................................ 28
Scanner Settings ....................................................................... 29
Basic Scanner Settings ........................................................ 29
Scanning with the START Button.............................................. 30
Scanning with the Job Buttons .................................................. 34
Scanning with the User Defined Job Buttons ............................ 35
Registering/Editing Jobs....................................................... 35
E-Mail Settings ..................................................................... 37
Scanning with the Registered Jobs...................................... 39
Other Methods for Scanning ..................................................... 40
Scanning from the Taskbar Menu ........................................ 40
Scanning from the Main Screen........................................... 40
Scanning with CapturePerfect 3.0 .............................. 41
Scanning with CapturePerfect................................................... 41
Scan Batch to File ................................................................ 41
Scan Batch to Printer ........................................................... 41
Scan Batch to Mail ............................................................... 41
Scan Page............................................................................ 41
Scan Job .............................................................................. 41
Scan to Presentation............................................................ 42
Basic Scanning Procedure ........................................................ 42
Registering Jobs and Scanning............................................ 45
Configuring the ISIS/TWAIN Driver............................. 48
Driver Layout and Features....................................................... 48
[Basic] Tab ........................................................................... 48
Saving Settings .................................................................... 48
[Brightness] Tab ................................................................... 49
[Image processing] Tab........................................................ 49
[Others] Tab ......................................................................... 49
Basic Condition Settings ........................................................... 50
Specifying the Basic Conditions for Scanning...................... 50
Scanning Custom Page Sizes.............................................. 51
Specifying the Scanning Area .............................................. 51
Page: 8
9
Configuring the Scanner Settings ........................................ 52
Before Using Adobe Acrobat 9.0.......................................... 55
Mode-Dependent Function Limitations ................................ 57
Scanner Operation Settings ...................................................... 58
Opening the Scanner Properties Screen ............................. 58
Scanner Property Settings ................................................... 59
Maintenance ............................................................ 60
Routine Cleaning ......................................................... 60
Cleaning the Scanner................................................................ 60
Cleaning the Feed Path ............................................................ 60
Cleaning the Scanning Glass and Pressure Board................... 60
Cleaning the Roller Unit and Separation Pad ........................... 61
Removing the Roller Unit and Separation Pad .................... 61
Attaching the Roller Unit and Separation Pad...................... 62
Troubleshooting........................................................... 64
Common Problems and Solutions............................................. 64
Software Troubleshooting ......................................................... 66
If scanning is too slow.......................................................... 66
If scanned image files cannot be opened in an application.. 66
If CapturePerfect cannot open some PDF files.................... 66
Q & A (Useful tips) .................................................................... 66
Paper Jams .......................................................................... 68
Uninstalling the Software............................................ 70
Uninstalling the ISIS/TWAIN Driver........................................... 70
Appendix.................................................................. 72
Specifications............................................................... 72
Scanner................................................................................ 72
AC Adapter........................................................................... 72
Replacement Parts....................................................... 73
External Dimensions ................................................... 74
Index............................................................................... 75
Page: 9
10
Before Using the Scanner
Important Safety Instructions
To ensure the safe operation of this scanner, be sure to read the
safety warnings and precautions described below.
Installation Location
The performance of this scanner is affected by the environment in which it
is installed. Make sure that the location where the scanner is installed
meets the following environmental requirements.
● Provide adequate space around the
scanner for operation,
maintenance, and ventilation.
● Avoid installing the scanner in
direct sunlight. If this is
unavoidable, use curtains to shade
the scanner.
● Avoid locations with excessive
dust.
4.3" (110 mm) or more
● Avoid warm or humid locations,
such as in the vicinity of a water
faucet, water heater, or humidifier,
and avoid locations where the
fumes from ammonia, paint thinner,
or other volatile chemicals may be
present.
● Avoid locations that are unstable or
subject to vibration.
● Avoid exposing the scanner to rapid
changes in temperature. If the room
in which the scanner is installed is
cold but rapidly heated, water
droplets (condensation) may form
inside the scanner. This may result
in a noticeable degradation in
scanning quality. The following
conditions are recommended for
optimal scanning quality:
Room temperature: 50°F to 90.5°F
(10°C to 32.5°C)
Humidity: 20% to 80% RH
● Avoid installing the scanner near
equipment that generates a
magnetic field (e.g., speakers,
televisions, or radios).
AMMONIA
Page: 10
11
Power Supply
● Connect only to a power outlet of
the rated voltage and power supply
frequency (either 120 V, 60 Hz or
220-240 V, 50/60 Hz, depending on
your region).
● Do not connect other electrical
equipment to the same power outlet
to which the scanner is connected.
Also, when using an extension
cord, make sure that the extension
cord is rated for the current
requirements of the scanner.
● Never attempt to dismantle or
modify the AC adapter in any way,
as doing so is dangerous.
● Do not place objects on or step on
the AC adapter or power cord.
● Do not use the power cord while it is
coiled.
● Do not pull directly on the power
cord. When disconnecting the
power cord, grasp the power plug
and remove it from the power outlet.
● Keep the area around the power
plug clear of objects so that the
power cord can be disconnected
easily in an emergency.
● Use only the AC adapter supplied
with the scanner. In addition, do not
use the supplied AC adapter with
devices other than the scanner.
● If you have any questions regarding
the power supply, contact your local
authorized Canon dealer or service
representative for further
information.
120 V Type
220 - 240 V Type
Page: 11
12
Moving the Scanner
● Before moving the scanner, make sure to turn the power switch
OFF, and disconnect the power plug from the power outlet.
● When moving the scanner, make sure to lock the lock switch and
carry the scanner with both hands so as not to drop it. The scanner
weighs approximately 17.2 lb (7.8 kg).
● When using the scanner, make sure to release the lock switch. If
you use the scanner while the lock switch is locked, an error will
appear on the display panel.
● Make sure to disconnect any interface cables and the AC adapter
when moving the scanner. If the scanner is carried with these items
connected, the plugs and connectors may be damaged or cause
the scanner to fall and result in personal injury or damage to the
scanner.
Handling
WARNING
Note the following precautions whenever using the scanner. Failure to
do so may result in a fire or electric shock.
● Never place alcohol, benzene, paint thinner, aerosol sprays, or any
other flammable substances near the scanner.
● Do not cut, damage, or modify the power cord. Do not place heavy
objects on the power cord, and do not pull or excessively bend the
power cord.
● Never connect the power cord when your hands are wet.
● Do not connect the scanner to a multiplug power strip.
● Do not knot or coil the power cord, as this may result in a fire or
electric shock. When connecting the power cord, make sure that the
power plug is securely and completely inserted into the power
outlet.
● To use a reel-type extension cord, unwind all of the cord from the
reel. Long-term operation with the cord wound on the reel may
cause the cord to overheat and may cause a fire.
● Do not use power cords or AC adapters other than the power cord
and AC adapter provided with this scanner.
● Do not attempt to dismantle the scanner or modify it in any way, as
this is dangerous and may lead to a fire or electric shock.
● Never attempt to dismantle or modify the AC adapter in any way, as
doing so is dangerous.
● Do not use flammable aerosol spray products near the scanner.
● When cleaning the scanner, turn the power switch OFF and
disconnect the power cord from the power supply.
● Clean the scanner using a slightly dampened cloth that has been
well wrung out. Never use alcohol, benzene, paint thinner, or any
other flammable substance.
● Disconnect the power cord from the power outlet regularly, and
clean the area around the base of the power plug’s metal pins and
the power outlet with a dry cloth to ensure that all dust and grime is
removed. If the power cord is connected for a long period of time in
a damp, dusty, or smoky location, dust can build up around the
power plug and become damp. This may cause a short circuit and
result in a fire.
● If the scanner makes strange noises, or gives off smoke, heat or
strange odors, or the scanner does not function or other
abnormalities occur when you use the scanner, immediately turn
the power switch OFF and disconnect the power plug from the
power outlet. Then, contact your local authorized Canon dealer or
service representative for further information.
● Do not drop the scanner, or subject it to impact or strong shock.
Should the scanner ever become damaged, immediately turn the
power switch OFF, and disconnect the power plug from the power
outlet. Then, contact your local authorized Canon dealer or service
representative to have the unit serviced.
● Notice to Cardiac Pacemaker Users:
This product generates a weak magnetic field. If you use a cardiac
pacemaker, move away from the product in the event that you
notice any unusual symptoms. Also, please consult a cardiologist.
Lock switch
Page: 12
13
CAUTION
● Do not install the scanner on a surface that is unstable, tilted, or in
an area subject to excessive vibrations, as this may cause the
scanner to fall, resulting in personal injury or damage to the
scanner.
● Do not block the ventilation openings. Doing so may cause the
scanner to overheat, creating a risk of fire.
● Never place small metal objects, such as staples, paper clips, or
jewelry on the scanner. These items may fall into the scanner, and
cause a fire or electric shock. If such objects ever fall inside the
scanner, immediately turn the power switch OFF, and disconnect
the power plug from the power outlet. Then, contact your local
authorized Canon dealer or service representative to have the unit
serviced.
● Do not locate the scanner in a humid or dusty location. Doing so
may cause a fire or electric shock.
● Do not place objects on top of the scanner. Such objects may tip or
fall over, resulting in personal injury.
● Do not use the scanner with a power supply voltage other than 100
VAC. Doing so may result in a fire or electric shock.
● When unplugging the power cord, grasp it firmly by its plug. Do not
pull directly on the power cord, as this may damage or expose the
cord’s internal wiring, resulting in a fire or electric shock.
● Leave sufficient space around the power plug so that it can be
unplugged easily. If objects are placed around the power plug, you
will be unable to unplug it in an emergency.
● Do not allow water or flammable substances (alcohol, benzene,
paint thinner, etc.) to spill into the scanner, as this may result in a
fire or electric shock.
● Turn OFF the power switch for safety when not using the scanner
for a long period of time, such as overnight. Also, turn OFF the
power switch, and disconnect the AC adapter from the scanner and
disconnect the power cord from the power outlet for safety when the
machine will not be used for an extended period of time, such as
during consecutive holidays.
● Do not wear loose clothing or jewelry that may get caught in the
scanner while you are using it. This may result in personal injury. Be
extra careful of neckties and long hair. If anything becomes caught
in the scanner, immediately disconnect the power cord to stop the
scanner.
● Be careful when placing paper in the scanner and when removing
jammed paper. It is possible to cut your hand on the edge of a sheet
of paper.
● Open and close the feeder carefully and slowly. Failure to do so
may result in malfunction or personal injury.
● Take care to avoid pinching your hands when closing the feeder.
Failure to do so may result in personal injury.
● Do not press down hard on the feeder. Doing so may result in
damage to the glass, malfunction, or personal injury.
● Never place any object other than documents to be scanned onto
the feeder’s feed and eject areas. Doing so may result in
malfunction or personal injury.
● When using the scanner in cold temperatures, wait a few moments
after turning the power switch ON. Failure to do so may result in a
condensation error.
Disposal
When disposing of the scanner and AC adapter, make sure to follow
the local ordinances and laws or consult with your local authorized
Canon dealer.
Page: 13
14
Features
Multiple Methods for Document Feeding
● Scan multipage documents at up to 20 pages per minute (for single-
sided documents) using the built-in feeder. The scanner can detect
documents that are loaded into the feeder and begin scanning
automatically using the auto-start function.
● Use the flatbed to scan documents that cannot be scanned through
the feeder (thin documents, documents that do not feed smoothly,
magazines and thicker documents, etc.).
● Feed and scan up to 15 business cards at a time using the built-in
business card feeder.
Easy Scanning with Job Functions
Start scan procedures using the buttons on the operation panel
without having to open an application program.
Wide Range of Black and White and Full
Color Scanning
● Scan documents in 24-bit color or 256-level grayscale.
● Scanning in black-and-white (binary) is also possible. Use the
advanced text enhancement modes to clarify text when scanning
documents with dark backgrounds or faint text.
● Use the color smoothing mode to reduce the occurrence of moiré
patterns when scanning color images from a magazine, for
example.
Prescan Function
At the start of scanning, this function prescans the first page of a
document and pauses so that you can use the first image to adjust the
brightness and contrast before scanning resumes.
Energy Efficient Design
This scanner conforms to international Energy Star program
standards, and enters a sleep mode when it is not scanning.
Variety of Image Processing Options
● Auto Paper Size Detection
Detect the document page size while scanning. This also removes
the blank space that surrounds an image when a document of a
non-standard size is scanned.
● Text Orientation Recognition
Detect the text orientation on each document page, and rotate the
scanned image in 90-degree increments as necessary for
normalization. (This function may not work properly depending on
the document type.)
● Deskew
Detect whether a document has been fed askew image, and
straighten the image as necessary.
Standard-Sized Document
Scanning
Auto Size Detection
Scanning
Landscape Document
(Scanned Vertically)
Image after Text Orientation
Recognition
Skewed Image Deskewed Image
Page: 14
15
● Skip Blank Page
The scanner scans both sides of a document and skips saving the
image of any side it determines to be a blank page.
● Dropout Color
Specify one color (red, blue, or green) to be omitted while scanning
documents.
● Remove Binder Holes
Erases the shadows that appear on scanned images from binding
holes on the original document.
Two-Sided Documents
with a Blank Side
Images with Blank Page
Skipped
Color Document Image with Red Dropped Out
(Red Filtered)
Document with
Binder Holes
Image with Binder
Holes Removed
Page: 15
16
Installation Requirements
We recommend a system environment that meets the following
conditions for optimal use of the DR-2020U.
Operating System
• Microsoft Windows 2000 Professional SP4 or later
• Microsoft Windows XP Professional SP3 or later
• Microsoft Windows XP Home Edition SP3 or later
• Microsoft Windows XP Professional x64 Edition SP2 or later
• Microsoft Windows Vista Home basic/Home Premium/Business/
Ultimate/Enterprise SP1 or later (32-bit or 64-bit version)
• Microsoft Windows 7 (32-bit or 64-bit version)
Computer Specifications
CPU:
Core 2 Duo 1.8 GHz or faster
Memory:
1 GB or more
Hard disk:
1 GB or more available space
Monitor:
Resolution of 1024 × 768 (XGA) or better
Other:
• USB 2.0 interface
• CD-ROM drive (for software installation)
• DVD drive (for installation of supplied Adobe Acrobat 9.0)
Application Software
Use ISIS/TWAIN-compliant applications that are compatible with the
above system environments.
Note
• Use the latest USB 2.0 driver made available by Microsoft. For
details, contact your local authorized Canon dealer.
• Operation is not guaranteed with all USB interfaces, even if present
as standard equipment on the computer. If the USB interface that is
standard-equipped on your computer does not operate properly, use
the recommended Hi-Speed USB 2.0 interface card.
• Use the supplied USB cable or a Hi-Speed USB 2.0 compatible
cable.
• If the CPU, memory, interface card, and other computer
specifications do not satisfy the system requirements, scanning and
transmission speeds may be greatly reduced.
Page: 16
17
Names and Functions of Parts
Front
A Feeder Cover
Open this to clear paper jams or to perform cleaning.
B Document Guides
Adjust this to the width of the document.
C Document Feed Tray
Open this when placing documents into the feeder.
D Document Eject Tray
Documents scanned through the feeder are ejected here.
E Eject Tray Extension
Open this if documents scanned through the feeder hang over the
edge of the eject tray.
F Operation Panel
Buttons for operating the scanner and an LCD are located here.
(See p. 18.)
G Business Card Feeder
Open and use this when scanning business cards.
H Pressure Board
This presses documents placed on the flatbed against the glass.
I Scanning Glass (Feeder)
J Lock Switch
Use this to lock the inner parts of the scanner into place when not
using the scanner.
K Scanning Glass (Flatbed)
Place documents here with their scanning sides facing down.
A C
B D
E
G
F
H
K
J
I
Page: 17
18
Operation Panel
A Job Buttons
Specific jobs are assigned to these buttons. Scanning will start
when any of these buttons are pressed. The scanned images will
be processed as follows for each button:
COPY: Prints scanned images to a specified printer.
FILE: Saves scanned images in a specified folder.
E-MAIL: Sends a new e-mail message with scanned images.
B Display Panel
The scanner status and error messages are displayed here.
Job names configured with the supplied software also appear here.
(See p. 18.)
C User Defined Job Buttons
Register jobs with the supplied software and assign them to these
buttons.
D Power Indicator
This lights when the scanner is turned ON.
E Scroll Keys
These buttons allow you to scroll the display panel when selecting
registered jobs.
F START Button
This button performs the following functions.
• Executes jobs selected with the user defined job buttons or scroll
keys.
• Starts scanning when an application is used and the [Feeding
Option] is set to [Panel-Feeding].
• Launches the application configured with the Windows Events
function.
G STOP Button
Press this button to stop scan procedures or clear error displays,
such as those for paper jams.
H POWER Button
Press this button to turn the scanner ON, and the power indicator
will light.
When you press and hold this button (for 2 seconds) while the
scanner is turned ON, the scanner and power indicator will turn
OFF.
Display Panel Indications
Normal Displays
A B D
C E F G H
Scan First (waiting for documents
to be placed).
Ready (awaiting operations via
buttons or computer).
Job display.
Job display when the COPY button
is pressed.
Job display when the FILE button is
pressed.
Job display when the E-MAIL
button is pressed.
Scanning in progress.
Waiting for operation (such as
when a document runs out, etc.).
Page: 18
19
Error Displays
Rear
A USB Connector
Connect the supplied USB cable (or Hi-Speed USB 2.0 compatible
cable) here.
B ADF Connector
CAUTION
Never disconnect the ADF connector. The feeder will stop
functioning if the ADF connector is disconnected.
C Power Connector
Connect the supplied AC adapter here.
The business card feeder is open
(waiting for cards to be placed).
Communication error with
computer.
When an error occurs, a message
indicating the nature of the error
appears. You can use the scroll
keys to scroll longer messages. For
details on the error messages and
their solutions, see p. 65. B
A C
Page: 19
20
Handling Documents
Feeding Methods
There are three feeding methods (feeder, flatbed, business card feeder) for scanning documents with this scanner. The types of documents that
can be scanned with each method are as follows.
Precautions for Using the Feeder
• When scanning a multipage document in a single scan procedure
using the feeder, make sure that all of the pages are identical in
thickness, and quality of paper. Feeding different types of paper at
one time may cause a paper jam.
• Scanning documents before the ink is dry will make the rollers and
scanning glass dirty, resulting in smears on the scanned image and
other documents becoming dirty. Always make sure that the ink on
a document is dry before scanning it.
• Scanning documents that are written in pencil or similar material will
make the rollers and scanning glass dirty, resulting in smears on the
scanned image.
• When scanning thin paper, text or images on the reverse side of the
page may bleed through onto the scanned image. In this case,
adjust the brightness under the scanning conditions.
• Always make sure to check that paper clips, staples, and similar
objects are not mixed in with a document before loading it into the
feeder. The presence of such objects may result in damage to
documents, paper jams, and damage to the scanner.
Feeder (See p. 22.) Flatbed (Platen Glass) (See p. 23.) Business Card Feeder (See p. 24.)
Width: 5.5" to 8.5" (140 mm to 216 mm)
Length: 3.9" to 14.0" (100 mm to 356 mm)
Thickness: 13 to 32 lb bond (52 to 128 g/m2)
(0.002" to 0.006" (0.06 mm to 0.15 mm))
Capacity: Up to 50 sheets or a stack height of
0.2" (5.0 mm)
Width: 8.5" (216 mm)
Length: 11.7" (297 mm)
Thickness: Up to 0.98" (25 mm)
Width: 1.9" to 2.2" (49 mm to 55 mm)
Length: 3.3" to 3.6" (85 mm to 91 mm)
Thickness: 32 to 80 lb bond (128 to 300 g/m2)
(0.004" to 0.014" (0.15 mm to 0.3 mm))
Capacity: Up to 15 cards or a stack height of
0.15" (3.8 mm)
Page: 20
21
• Do not wear loose clothing or jewelry that may get caught in the
scanner while you are using it. Doing so may result in personal
injury. Be extra careful of neckties and long hair. If anything
becomes caught in the scanner, immediately disconnect the power
plug from the power outlet to stop the scanner.
• Documents with curled edges may result in folds and paper jams.
Make sure to straighten out the curls before loading documents in
the scanner.
• Handle paper edges with care, and be careful not to cut your fingers
when loading documents.
Documents That Cannot Be Scanned
with the Feeder
Use the flatbed (platen glass) to scan the following types of
documents. Using the feeder may result in paper jams and damage to
the scanner.
Wrinkled or creased
paper
Carbon-backed paper
Curled paper Coated paper
Torn paper Extremely thin paper
Paper with clips or
staples
Page: 21
22
Placing Documents into the Feeder
1 Fan the pages of the document to be scanned, and load
the document into the feeder with the scanning side
facing up.
2 Adjust the document guides to the edges of the
document.
IMPORTANT
• Close the business card feeder. The documents placed into the
feeder cannot be scanned if the business card feeder is open.
• Scanning curled or creased documents may result in damage to the
documents.
• Even if a document does not exceed the document feed tray’s
capacity (see p. 20), pages may not feed properly depending on
the document type. In this case, decrease the number of pages in
the document feed tray.
• Open the eject tray extension if you are scanning documents that
are longer than the eject tray.
Documents That Contain Differently-
Sized Pages
Place the document so that each page is centered between the
document guides.
When the Scanner Is in the Sleep Mode
When the scanner is not operated for a specific amount of time, it
automatically enters the sleep mode. The scanner automatically exits
the sleep mode if you initiate scanning from a computer. However, to
initiate scanning from the scanner’s operation panel, you must exit the
sleep mode manually.
To exit the sleep mode manually, press the POWER button on the
operation panel. The scanner exits the sleep mode, and the roller unit
inside the feeder returns to its ready position.
Correct Loading Position Incorrect Loading Position
STMT/B4 LTR/A4
Feeding
direction
Page: 22
23
Placing Documents on the Flatbed
1 Place the document on the flatbed with the scanning side
facing down, and align the upper left corner of the
document with the positioning guide on the flatbed.
IMPORTANT
• Do not place objects other than the document to be scanned onto
the flatbed platen glass. Doing so may result in damage or personal
injury.
• Open and close the feeder gently. Excessive force may result in
damage to the feeder or breaking the scanning glass and personal
injury.
When the Scanner Is in Sleep Mode
When the scanner is not operated for a specific amount of time, it
automatically enters the sleep mode. The scanner automatically exits
the sleep mode if you initiate scanning from a computer. However, to
initiate scanning from the scanner’s operation panel, you must exit the
sleep mode manually.
To exit the sleep mode manually, press the POWER button on the
operation panel. The scanner exits the sleep mode.
Scanning Side
Facing Down
Page: 23
24
Placing Cards into the Business Card Feeder
1 Open the business card feeder.
2 Hold down the lever (A) on the side of the business card
feeder, and place the cards into the feeder with the
scanning side facing up. Fully insert the cards until they
reach the stoppers (B) at the back of the feeder.
3 Close the business card feeder when scanning is
finished.
IMPORTANT
• When the business card feeder is open, only the Business Card and
Auto-detection options are available for the paper type
configuration under the driver settings. In addition, documents
loaded into the feeder cannot be scanned.
• Open and close the business card feeder gently. Excessive force
may result in damage to the business card feeder.
• Precautions for using the business card feeder are the same as
those for the feeder. (See p. 20.)
• Close the business card feeder when it is not in use.
• Business cards are ejected in reverse order after scanning from the
business card feeder.
• Scan plastic cards on the flatbed.
When the Scanner Is in Sleep Mode
When the scanner is not operated for a specific amount of time, it
automatically enters the sleep mode. The scanner automatically exits
the sleep mode if you initiate scanning from a computer. However, to
initiate scanning from the scanner’s operation panel, you must exit the
sleep mode manually.
To exit the sleep mode manually, press the POWER button on the
operation panel. The scanner exits the sleep mode.
Page: 24
25
Scanning
Supplied Software
The following software is supplied with the scanner, and can be installed from the supplied Setup disc.
• ISIS/TWAIN Driver
The ISIS/TWAIN driver is used for this scanner. Open the driver to configure the scanning conditions if you are performing scanning operations.
(See p. 48.)
IMPORTANT
Operation of the ISIS/TWAIN driver is not guaranteed with all application programs.
Hint
You must install the software from the Setup disc to use the scanner. For details on installation, see the Reference Guide.
• CaptureOnTouch (See p. 26.)
This scanning application, designed specifically for use with the
DR-2020U, allows you to scan using easy-to-follow on-screen
instructions.
• CapturePerfect 3.0 (See p. 41.)
This scanning application designed for advanced users includes a
variety of scanning methods and processing functions for scanned
images.
Page: 25
26
Scanning with CaptureOnTouch
This section describes the DR-2020U’s scanning application,
CaptureOnTouch.
CaptureOnTouch Features
Using CaptureOnTouch allows you to scan using easy-to-follow on-
screen instructions. In addition, by assigning scan functions to the
buttons on the DR-2020U scanner’s operation panel, you can perform
scanning procedures without your computer.
The following describes the output procedures for the two screens
found in CaptureOnTouch.
Scan First
Select an output method after a document is scanned, and then
configure the necessary settings.
To use the Scan First default settings, press the START button when
“Scan First” appears on the display panel.
If you press the START button while a job appears on the display
panel, scanning for that job will begin.
Scan document
▼
Select output method
▼
Configure output settings
▼
Output scanned images
START Button
Page: 26
27
Select Scan Job
Register the scanning conditions and output methods as jobs, and
then select a job that matches your intended purpose to begin
scanning.
You can also select registered jobs using the buttons on the operation
panel.
• Three preset jobs are assigned to the job buttons, and the respective
scanning procedures will be processed automatically when these
buttons are pressed.
• Registered jobs can be assigned to the user defined job buttons.
When you press a user defined job button and then press the
START button, the scan job assigned to the button begins.
• You can also select registered jobs using the scroll keys. When you
press the START button, the selected scanning job begins.
Register jobs
▼
Select job
▼
Scan document
▼
Output scanned images
User Defined Job Buttons Scroll Keys
Job Buttons
Page: 27
28
Outputs Methods
There are four methods available for processing scanned images.
* [Attach to E-mail] in [Scan First], and [Send by E-mail] in [Select Scan Job].
Starting CaptureOnTouch
CaptureOnTouch resides on your system when you log on to
Windows, and a CaptureOnTouch icon appears on the taskbar
(default).
When you double-click (CaptureOnTouch), CaptureOnTouch
starts and the main screen appears.
Hint
You can also start CaptureOnTouch from the Windows Start menu.
From the Windows taskbar, click [Start], point to [All Programs], point
to [Canon DR-2020U], and then click [CaptureOnTouch].
Quitting CaptureOnTouch
Click (CaptureOnTouch) in the notification area of the taskbar, and
click [Exit] in the menu.
The application no longer reside in the system, and the taskbar icon
disappears.
Restarting CaptureOnTouch
Press any job button on the scanner to restart CaptureOnTouch.
CaptureOnTouch starts and the main screen appears.
Hint
• CaptureOnTouch resides in the system when it starts, and the
CaptureOnTouch icon appears on the taskbar.
• You can also restart from the Windows Start menu.
From the Windows taskbar, click [Start], point to [All Programs],
point to [Canon DR-2020U], and then click [CaptureOnTouch].
CaptureOnTouch starts and the main screen appears.
Save to folder
Save to a specified folder.
Print
Print to a specified
printer.
(Network)
Send to application
Open a scanned image
with specified application.
Send by (Attach to)
E-mail*
Start an e-mail application
and send a new e-mail
message with the scanned
images.
DR-2020U
Page: 28
29
Scanner Settings
Configure various scan settings, such as the scanning method and
document size.
[Scan First] and [Select Scan Job] share the same scanner setting
items.
IMPORTANT
Scanner settings include the basic settings found in the [Scanner
setting] dialog box (or [Scanner setting] tab), and the advanced
settings found in the driver settings screen. Setting configurations
from the driver settings screen are used for all settings not found in
the basic settings.
Basic Scanner Settings
Configure the basic setting items for the scanner.
Configurations from the driver settings screen are used for setting
items that are not included in the basic settings.
● [Color mode]
Select from the following modes for scanning documents.
[24-bit color]: Scans the document in color.
[Grayscale]: Scans the document in grayscale.
[Black and White]: Scans the document in black-and-white (binary).
● [Page Size]
Specify the page size of documents.
When [Auto size detect] is specified, the scanner detects the page
size of the document, and the image is saved in the detected size.
● [Orientation]
Specify the orientation in which documents are fed into the scanner
(portrait or landscape).
This setting can only be configured when a page size that can be
fed horizontally through the scanner is selected for [Page Size].
● [Dots per inch]
Specify the scanning resolution.
● [Scanning Side]
Specify whether to scan only one side of a document or both sides.
If you select [Skip blank page] and a blank page is detected within
the document while scanning, the blank page is skipped.
Documents placed in the feeder are scanned. If there are no
documents in the feeder, the flatbed is scanned.
● [Deskew]
When a document is scanned at an angle, the slant is detected and
straightened out in the scanned image.
● [Text orientation recognition]
The orientation of text in scanned images is detected, and the
images are rotated to match the orientation of the text.
[Scan First]
If you select [Scan First], you can
configure scanner settings before
scanning begins.
[Select Scan Job]
If you select [Select Scan Job], you
can configure scanner settings for
each job.
Page: 29
30
● [Use advanced settings dialog box]
Scanner settings other than the basic settings are configured on the
driver settings screen. To open the driver settings screen, select the
[Use advanced settings dialog box] check box and click [Open].
For details on setting items, see “Configuring the ISIS/TWAIN
Driver” on p. 48, or refer to the Help on the driver settings screen.
IMPORTANT
The basic setting items found in the driver settings screen are the
same as those in the [Scanner setting] dialog box, but the
configurations for each setting are stored separately. The setting
configurations that are used during scanning are determined by
the [Use advanced settings dialog box] check box setting as
follows.
Scanning with the START Button
Under default settings, the [Scan First] function for CaptureOnTouch
is assigned to the START button on the operation panel. The following
describes the procedure for scanning.
1 Place the documents into the scanner.
For details on loading documents, see “Placing Documents into
the Feeder” on p. 22.
2 When “Ready” appears on the display panel, press the
START button on the operation panel.
CaptureOnTouch starts and the documents are scanned.
Hint
• If “Ready” does not appear on the display panel (for example,
the job title of a previous scan job will remain on the display after
you perform the job), you can make it appear by pressing the
STOP button.
• If this procedure is performed immediately after turning the
scanner ON or while the power indicator is not lit, the following
appears on the computer display. In this case, scanning begins
after the scanner finishes warming up. Warm up may take up to
30 seconds.
[Use advanced
settings dialog
box] Setting
Basic Setting Items Other Setting Items
Clear
Configurations from
the [Scanner setting]
dialog box are used.
Configurations from
the driver settings
screen are used.
Selected
Configurations from the driver settings
screen are used.
Page: 30
31
While scanning is in progress, the number of pages scanned is
displayed in addition to the scanner settings.
When document scanning is finished, the output method selection
screen appears.
3 Specify the output method.
4 Configure settings for the output method.
• [Save to folder]
Specify the file name, format, and destination for the image file to
be saved.
Page: 31
32
• [Attach to E-mail]
Specify the file name and format for the image file to be attached
to the e-mail.
To use this function, you must specify the MAPI-compatible
(Microsoft Messaging Application Programming Interface) e-mail
application (such as Windows Mail and Outlook Express) that you
want to use as the default application for your operating system.
• [Print]
Specify the printer to which images will be printed.
• [Send to application]
Click [Browse] and specify the executable file (.exe) for an
application that can open the image file. In addition, specify the file
name, format, and destination for the image file to be saved.
When Using PaperPort
• The PaperPort application supplied with this unit uses the
[Documents] folder by default. When sending the image file to
PaperPort and specifying the save destination, be sure to
specify the [Documents] folder or a folder within the
[Documents] folder. Specifying any other folder may result in
an error.
• If you want to specify a folder other than the [Documents]
folder, use [Folder Manager] in PaperPort to register that
folder beforehand.
• In Windows Vista, the documents folder and pictures folder
are located on the same level in the folder hierarchy. As a
result, be sure to register the pictures folder using [Folder
Manager] in PaperPort if you want to specify that folder.
Page: 32
33
5 Click the output button to output the scanned images.
The name of the output button differs depending on the selected
output method.
The completion screen appears after the scanned images are
output.
6 Press the STOP button on the operation panel.
The display panel message clears. This completes the scan
procedure.
Output button
Page: 33
34
Scanning with the Job Buttons
Under default settings, the following jobs are assigned to the job
buttons on the scanner. When you load a document into the scanner
and press a job button, CaptureOnTouch starts and scanning begins.
The following describes the procedure for scanning.
1 Place the documents into the scanner.
For details on loading documents, see “Placing Documents into
the Feeder” on p. 22.
2 Press a job button on the operation panel.
CaptureOnTouch starts and the documents are scanned.
Hint
If this procedure is performed immediately after turning the
scanner ON or while the power indicator is not lit, the following
appears on the computer display. In this case, scanning begins
after the scanner finishes warming up. Warm up may take up to
30 seconds.
While scanning is in progress, the number of pages scanned is
displayed in addition to the scanner settings.
Under default settings, the output confirmation screen appears
before the scanned images are output.
Job button Function
COPY Prints scanned images to a specified printer.
FILE Saves scanned images to a specified folder.
E-MAIL Sends a new e-mail with scanned images.
Output button
Page: 34
35
You can change the settings for the output method here. For
details on output method settings, see “Outputs Methods” on
p. 28.
Click the output button to continue and output the scanned
images. The name of the output button differs depending on the
selected output method.
The completion screen appears after the scanned images are
output.
CaptureOnTouch closes automatically after 5 seconds.
3 Press the STOP button on the operation panel.
The display panel message clears. This completes the scan
procedure.
Scanning with the User Defined Job
Buttons
You can press the user defined job buttons or scroll keys on the
operation panel to recall jobs registered in CaptureOnTouch and
perform scanning. To do so, you must first register the jobs.
Registering/Editing Jobs
Perform the following procedure to register up to 50 jobs with
CaptureOnTouch.
1 Start CaptureOnTouch.
For details, see “Starting CaptureOnTouch” on p. 28.
2 Click the [Select Scan Job] tab.
The main screen for [Select Scan Job] appears.
3 Click [New/Editing].
The [Job editing] dialog box appears.
Page: 35
36
Hint
If you select a registered job and click [Job list/edit], the [Job
editing] dialog box appears allowing you to edit the settings of
the selected job.
4 Select an [Unconfigured] job number from the job list.
The title bar display changes to [Register new job].
Hint
If you select a job that is already registered, the title bar display
returns to [Job editing].
5 Enter a job name, and specify the output method for the
job.
Select the output method from the [Output method] list box. (See
p. 31.)
6 Configure the job settings.
Configure the settings found in the following three tabs.
[Output settings] tab
Configure the settings for the output method. The items that
appear in this tab differ depending on the [Output method]
selected. (See p. 31.)
[File settings] tab
This tab appears when [Send by E-mail] is selected in the [Output
method] list box. The items that appear in this tab are the same as
those in the [Output settings] tab.
Page: 36
37
[Compose e-mail]
This tab appears when [Send by E-mail] is selected in the [Output
method] list box. Compose an e-mail message to which scanned
images will be attached and sent in this tab.
To send an e-mail message with scanned image attachments,
you must configure the e-mail settings. For details, see “E-Mail
Settings” on p. 37.
[Scanner setting] tab
Configure the scanner settings. For details on scanner setting
items, see “Basic Scanner Settings” on p. 29.
[Button assignment] tab
Configure the settings to assign the job to a job button on the
scanner. Click the button to which you want to assign the job, and
the job will be executed when that button is pressed. If you do not
want to assign a button, click [Do not assign button].
7 Click [OK].
The job is registered according to the configured settings and
appears in the job list.
Hint
• To confirm the settings of a registered job or to change the
settings, click [Job list/edit].
• To delete a registered job, select it in the job list and click
[Delete].
E-Mail Settings
You must configure the e-mail settings when registering a job for
which the output method is set to [Send by E-mail]. To do so, you must
configure the environmental settings and job registration settings as
follows.
Environmental Settings
Configure the settings related to the mail server for sending e-mail
messages as follows.
1 Start CaptureOnTouch to display the main screen. (See
p. 28.)
2 Click [Environ. Settings].
The [Environmental settings] dialog box appears.
3 Click the [E-mail settings] tab.
Page: 37
38
4 Configure the settings for the mail server.
• Enter the mail server address in [Mail Server].
• If necessary, enter the port number to use for sending mail in
[Port number].
• Specify the authentication method for the mail server in the
[Authentication method] list box. If necessary, click [Access
setting] to specify a user name and password for authentication.
5 Click [OK] to close the [Environmental settings] dialog
box.
Job Settings
If you selected [Send by E-mail] for the output method in the [Register
new job] dialog box (see p. 35), the [Compose e-mail] tab appears as
follows.
Configure the following settings regarding the destination of the e-mail
message:
• Enter the recipient address in [Mail address]. Click [History] to select
an address from a history of previous recipients.
• Enter the return address in [Reply-to address].
• Enter the subject for the e-mail message and a message under
[Subject] and [Text], respectively.
Page: 38
39
Hint
If you select the [Confirm output] check box and execute a job for
which the output method is [Send by E-mail], the following output
confirmation screen appears after scanning is finished, allowing you
to confirm and edit the registered settings for the job.
Scanning with the Registered Jobs
1 Place the documents into the scanner.
For details on loading documents, see “Placing Documents into
the Feeder” on p. 22.
2 Select a job.
To select a registered job, press the scroll keys and display the job
number to execute on the display panel.
To select a job that is assigned to a user defined job button, press
the corresponding user defined job button. In this case, the title of
the assigned job appears in the display panel.
3 Press the START button on the operation panel.
CaptureOnTouch starts and the documents are scanned.
Hint
If this procedure is performed immediately after turning the
scanner ON or while the power indicator is not lit, the following
appears on the computer display. In this case, scanning begins
after the scanner finishes warming up. Warm up may take up to
30 seconds.
While scanning is in progress, the number of pages scanned is
displayed in addition to the scanner settings.
CaptureOnTouch closes automatically after 5 seconds.
4 Press the STOP button on the operation panel.
The display panel message clears. This completes the scan
procedure.
Page: 39
40
Other Methods for Scanning
You can also operate CaptureOnTouch from a computer. This section
describes the procedures for this method.
Scanning from the Taskbar Menu
Taskbar menu
Click (CaptureOnTouch), and click a registered job or [Scan First]
in the menu that appears.
Scanning from the Main Screen
Double-click (CaptureOnTouch) to display the main screen, and
start [Scan First] or [Select Scan Job]. For details on the procedures,
see “Scanning with the START Button” on p. 30, or “Scanning with the
Job Buttons” on p. 34.
Page: 40
41
Scanning with CapturePerfect 3.0
CapturePerfect 3.0 is an ISIS-compliant application developed for
Canon document scanners. For more information on CapturePerfect
3.0, refer to the CapturePerfect 3.0 Operation Guide.
Scanning with CapturePerfect
The following scanning methods are available for selection from the
[Scan] menu in CapturePerfect 3.0.
Scan Batch to File
Documents are scanned with preset scanning conditions, and the
scanned image data is saved to a specified folder.
Scan Batch to Printer
Documents are scanned with preset scanning conditions, and the
scanned image data is printed to a specified printer.
Scan Batch to Mail
Documents are scanned with preset scanning conditions, and a
MAPI-compliant e-mail client is started to generate a new e-mail
message with the scanned images as attachments.
Scan Page
Only one page of the document is scanned.
Scan Job
The scanning conditions and scan mode (Scan Batch to File, Scan
Batch to Printer, or Scan Batch to Mail) are registered in advance as
a job. The scan job can then be executed by selecting the registered
job from the drop-down list (A), and then clicking (Scan Job) on the
toolbar (B).
Hint
A total of 99 jobs can be registered, including the following two
preregistered scan jobs:
• Color Document
Scans the document in 24-bit color, simplex mode, and 300 dpi
resolution, and saves the image as a PDF file in the [My Pictures]
folder.
• Binary Document
Scans the document in black-and-white, simplex mode, and 200
dpi resolution, and saves the image as a PDF file in the [My
Pictures] folder.
Scan Batch to File
Saves scanned images as
files to a specified folder.
Scan Batch to Printer
Prints scanned images
to a specified printer.
(Network)
DR-2020U
Scan Batch to Mail
Starts your e-mail application
and attaches the scanned
image to a new e-mail
message.
Scan to Presentation
Displays scanned images
via a projector.
Page: 41
42
Scan to Presentation
This mode is useful when a compact scanner is used in an
environment such as a conference hall, where it is connected to a
large display or projector. By setting CapturePerfect to full-screen
display before scanning, you can display scanned images at full size
on the screen.
Basic Scanning Procedure
The following describes how to start CapturePerfect 3.0 and scan
documents using [Scan Batch to File].
For details on how to scan using other methods, refer to the
CapturePerfect 3.0 Operation Guide.
1 From the Windows taskbar, click [Start] and select [All
Programs], [CapturePerfect 3.0], and [CapturePerfect
3.0].
CapturePerfect 3.0 starts.
2 Select [Select Scanner] from the [Scan] menu.
The [Select Scanner] dialog box appears.
3 Select [CANON DR-2020U], and click [Settings].
The [Configure Device Settings] dialog box appears.
IMPORTANT
If [CANON DR-2020U] does not appear, try installing the ISIS/
TWAIN driver again.
4 Configure the default page size.
IMPORTANT
Clicking [Default] in the properties dialog box for the ISIS driver
causes the setting configured here to be applied.
Page: 42
43
5 Click [OK] to finish scanner selection.
6 Select [Scan Batch to File] from the [Scan] menu.
The [Scan Batch to File Setting] dialog box appears.
7 Click [Scanner Setting], and configure the scanner
settings.
The properties dialog box for the scanner driver appears.
8 Configure the scanning conditions.
Hint
• To scan using the flatbed, set [Feeder/Flatbed] to [Flatbed] or
[Auto].
• If [Feeder/Flatbed] is set to [Auto], documents placed in the
feeder are scanned. If there are no documents in the feeder, the
flatbed is scanned.
9 Specify the file name and format for the image file to be
saved.
For details on other settings in the [Scan Batch to File Setting]
dialog box, see the CapturePerfect 3.0 Operation Guide.
Page: 43
44
10 Place the documents into the scanner, and click [Save] to
start scanning.
IMPORTANT
Depending on the [Feeder/Flatbed] and [Feeding Option]
settings, place your documents as follows:
• If [Feeding Option] is set to [Standard Feeding], place your
documents before starting the scan procedure. When the entire
document has been scanned, the [Continue Scanning] dialog
box appears.
• If [Feeding Option] is set to [Automatic Feeding] or [Panel-
Feeding], documents placed in the feeder tray are scanned. If
there are no documents in the feeder, the scanner enters the
standby state.
• If the [Feeding Option] is set to [Automatic Feeding],
documents are scanned whenever the feeder tray sensor
detects documents. When you press the STOP button, the
[Continue Scanning] dialog box appears.
• If [Feeding Option] is set to [Panel-Feeding], the START button
lamp lights. Scanning begins when a document is placed in the
feeder and you press the START button. The [Continue
Scanning] dialog box appears when you press the STOP
button.
• If [Feeder/Flatbed] is set to [Auto] and [Feeding Option] is set
to [Automatic Feeding], scanning is performed as follows:
– Documents are automatically detected and scanned when
placed in the feeder.
– The START button lamp lights, and the flatbed enters a
standby state. If you place a document on the flatbed and
press the START button, the document on the flatbed is
scanned.
11 When the [Continue Scanning] dialog box appears, check
whether a document is placed, and click [Continue
Scanning] or [Stop Scanning].
IMPORTANT
When scanning with the feeder while [Feeding Option] is set to
[Automatic Feeding], you cannot switch to the business card
feeder and continue scanning. Do not open the business card
feeder in this case.
Hint
If [Use Continue Scanning dialog] is not selected in the [Scan]
menu, scanning finishes without displaying the [Continue
Scanning] dialog box.
Page: 44
45
12 When scanning is complete, select [Exit] from the [File]
menu to quit CapturePerfect.
Registering Jobs and Scanning
You can register the scanning conditions and scan mode in advance
as a job with CapturePerfect. By selecting [Scan Job] from the [Scan]
menu, you can specify these registered jobs and perform scanning.
Registering Jobs
Perform the following to register jobs.
1 Select [Job] from the [Edit] menu.
The [Register/Edit/Delete] dialog box appears.
Hint
The following jobs are already registered to job numbers 01 and
02.
2 Select a job number to register ([No.]), and click [Create/
Edit].
The [Create/Edit] dialog box appears.
3 Enter the job title.
Hint
Job titles may consist of up to 64 alphanumeric characters.
4 Specify a function in the [Function] list box.
[Scan To PC]:
Saves scanned images to a specified computer.
Job Number Job Title Job Type
01 Color Document ScanToPC
02 Binary Document ScanToPC
Page: 45
46
[Scan To Mail]:
Attaches scanned images to an e-mail message and sends it.
[Scan To Print]:
Prints scanned images to a specified printer.
5 Click [Detail Settings].
A settings dialog box based on the specified function appears.
[Scan To PC]:
Specify the file name, format, and destination for the image file to
be saved.
[Scan To Mail]:
Specify the file name and format for the image file to be attached
to the e-mail message.
[Scan To Print]:
Specify the printer to which images will be printed.
Hint
The [Details of File Settings] and [JPEG compression] buttons
appear in the [Scan Batch to File Setting] and [Scan Batch to Mail
Setting] dialog boxes. These buttons are enabled when [Save as
type] is set to a format other than [BMP File (*.bmp)], and you can
use them to configure file format settings for each job.
6 Click [OK] ([Save] for [Scan To PC]) to close the settings
dialog box.
The registered settings appear in the [Register/Edit/Delete]
dialog box.
Page: 46
47
7 Click [OK] to close the [Register/Edit/Delete] dialog box.
Hint
• You can register up to 99 jobs.
• To edit the settings of a registered job, select the job and click
[Create/Edit].
• To delete a registered job, select the job to delete and click
[Delete].
Executing Scan Jobs
1 Select a job title from the list box in the job registration
toolbar.
2 Place the documents into the scanner.
For details on placing documents, see “Placing Documents into
the Feeder” on p. 22.
3 Select [Scan Job] from the [Scan] menu.
Scanning begins according to the registered job settings.
Page: 47
48
Configuring the ISIS/TWAIN Driver
You can open the ISIS/TWAIN driver to configure scan conditions and
settings when scanning documents with ISIS/TWAIN-compliant
applications (such as CaptureOnTouch).
This section describes the layout and features of the ISIS/TWAIN
driver.
Driver Layout and Features
The ISIS/TWAIN driver consists of the following four tabs.
Hint
For details on the setting screens, refer to Help for the ISIS/TWAIN
driver. When you click [Help] in the driver, the Help dialog box for that
tab appears.
[Basic] Tab
Configure the basic scan settings, such as the scanning mode, page
size, resolution, and scanning side.
You can also click [Area] to specify the scanning area.
Hint
The Scanning Option drop-down list does not appear if the driver is
opened from an ISIS-compliant application.
Saving Settings
You can save the scanning conditions as user preferences for future
use.
Saving Scanning Conditions
Enter a name for the scanning conditions in the dialog box that
appears when you click [Save] under the User Preference drop-down
list in the [Basic] tab. When you want to use previously saved
scanning conditions, select the name for the saved preferences from
the User Preference drop-down list, and the conditions are applied.
Page: 48
49
[Brightness] Tab
Adjust the brightness and contrast of scanned images.
You can also click [Gamma] to configure gamma correction settings.
[Image processing] Tab
Configure the image processing settings.
Hint
The [Reverse Image] check box does not appear if the driver is
opened from an ISIS-compliant application.
[Others] Tab
Configure the settings related to scanner operations while scanning.
Page: 49
50
Basic Condition Settings
This section provides an overview of the basic setting items that are
needed to configure the scanner settings.
Specifying the Basic Conditions for
Scanning
When scanning documents, make sure to specify the Mode, Page
Size, Dots per inch, and Scanning Side, from the [Basic] tab.
[Mode]
Select the scanning mode.
Hint
[Advanced Text Enhancement] removes or processes colors and
backgrounds surrounding the text to enhance the text for easy
reading.
[Page Size]
Select the page size of the document to be scanned.
Hint
• If [Auto-detection] is selected, the edges of the document are
detected, and images are saved according to the detected
document size.
• Even if a standard page size is selected, the setting will
automatically switch to business card size if you open the business
card feeder.
[Dots per inch]
Select the scanning resolution.
Hint
Higher resolutions provide clearer images, but produce larger files.
[Scanning Side]
Select which sides of a document to scan.
Hint
If [Scanning Side] is set to [Skip blank page], any blank pages that
are detected are excluded from the scaned images.

Question & answers

Hi, On the second side of a duplex scan, I have vertical lines all the way down the scan. Which part of the scanner needs cleaning/replacing?

Published on 2 years ago by Susan Matthews

Ask a question about the Canon DR-2020U

Have a question about the Canon DR-2020U but cannot find the answer in the user manual? Perhaps the users of ManualsCat.com can help you answer your question. By filling in the form below, your question will appear below the manual of the Canon DR-2020U. Please make sure that you describe your difficulty with the Canon DR-2020U as precisely as you can. The more precies your question is, the higher the chances of quickly receiving an answer from another user. You will automatically be sent an e-mail to inform you when someone has reacted to your question.