Brother MFC-7460DN manual

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  • Brand: Brother
  • Product: Printer
  • Model/name: MFC-7460DN
  • Filetype: PDF
  • Available languages: English, Dutch

Table of Contents

Page: 0
BASIC USER’S GUIDE
MFC-7360N
MFC-7460DN
MFC-7860DW
Not all models are available in all countries.
Version A
USA/CAN
Page: 1
If you need to call Customer Service
Please complete the following information for future
reference:
Model Number: MFC-7360N, MFC-7460DN and
MFC-7860DW
(Circle your model number)
Serial Number: 1
Date of Purchase:
Place of Purchase:
1 The serial number is on the back of the unit. Retain
this User’s Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
By registering your product with Brother, you will be recorded as the
original owner of the product. Your registration with Brother:
 may serve as confirmation of the purchase date of your product
should you lose your receipt;
 may support an insurance claim by you in the event of product loss
covered by insurance; and,
 will help us notify you of enhancements to your product and special
offers.
The most convenient and efficient way to register your new product is
online at http://www.brother.com/registration/.
© 2010 Brother Industries, Ltd.
Page: 2
i
Brother numbers
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
Register your product
By registering your product with Brother International Corporation, you will be recorded as the
original owner of the product. Your registration with Brother:
 may serve as confirmation of the purchase date of your product should you lose your receipt;
 may support an insurance claim by you in the event of product loss covered by insurance; and,
 will help us notify you of enhancements to your product and special offers.
Please complete and fax the Brother Warranty Registration and Test Sheet or, for your
convenience and most efficient way to register your new product, register on-line at
http://www.brother.com/registration/
FAQs (frequently asked questions)
The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function
Center needs. You can download the latest software and utilities and read FAQs and
troubleshooting tips to learn how to get the most from your Brother product.
http://solutions.brother.com/
Note
You can check here for Brother driver updates.
To keep your machine’s performance up to date, check here for the latest firmware upgrade.
For Customer Service
Service Center Locator (USA only)
For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437)
or visit us on-line at http://www.brother-usa.com/service/.
Service Center Locations (Canada only)
For the location of a Brother authorized service center, call 1-877-BROTHER.
In USA: 1-877-BROTHER (1-877-276-8437)
1-901-379-1215 (fax)
In Canada: 1-877-BROTHER
(514) 685-4898 (fax)
Page: 3
ii
Ordering accessories and supplies
For best quality results use only genuine Brother accessories, which are available at most Brother
retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover,
or American Express credit card, you can order accessories directly from Brother. (You can visit
us online for a complete selection of the Brother accessories and supplies that are available for
purchase.)
Note
In Canada, only Visa and MasterCard are accepted.
1 Letter or A4 size single-sided pages.
2
Approx. cartridge yield is declared in accordance with ISO/IEC 19752.
3 Standard toner cartridge
4 High capacity toner cartridge
5 1 page per job.
6 Drum life is approximate and may vary by type of use.
In USA: 1-877-552-MALL (1-877-552-6255)
1-800-947-1445 (fax)
http://www.brothermall.com/
In Canada: 1-877-BROTHER
http://www.brother.ca/
Description Item
Toner Cartridge
TN-420 (Approx. 1,200 pages) 1 2 3
TN-450 (Approx. 2,600 pages) 1 2 4
Drum Unit DR-420 (Approx. 12,000 pages) 5 6
Telephone Line Cord LG3077001
Basic User’s Guide LX5016001 (English for USA and Canada)
LX5016002 (French for Canada)
Quick Setup Guide (MFC-7360N and MFC-7460DN) LX5112001 (English for USA and
Canada)
(MFC-7860DW) LX5688001 (English for USA and Canada)
(MFC-7360N and MFC-7460DN) LX5112002 (French for Canada)
(MFC-7860DW) LX5688002 (French for Canada)
Page: 4
iii
Notice - Disclaimer of Warranties
(USA and Canada)
BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR
AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE
SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE
ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE
SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS
OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE
SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT
PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE
ABOVE EXCLUSION MAY NOT APPLY TO YOU.
IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY
CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE
SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN
CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY
TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL
DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE
ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.
Compilation and Publication Notice
Under the supervision of Brother Industries Ltd., this manual has been compiled and published,
covering the latest product descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without
notice.
Brother reserves the right to make changes without notice in the specifications and materials
contained herein and shall not be responsible for any damages (including consequential) caused
by reliance on the materials presented, including but not limited to typographical and other errors
relating to the publication.
Page: 5
iv
Brother®
One-Year Limited Warranty and Replacement Service
(USA Only)
Who is covered:
 This limited warranty (“warranty”) is given
only to the original end-user/retail purchaser
(referred to in this warranty as “Original
Purchaser”) of the accompanying product,
consumables and accessories (collectively
referred to in this warranty as “this Product”).
 If you purchased a product from someone
other than an authorized Brother reseller in
the United States or if the product was used
(including but not limited to floor models or
refurbished product by someone other than
Brother), prior to your purchase you are not
the Original Purchaser and the product that
you purchased is not covered by this
warranty.
What is covered:
 This Product includes a Machine and
Consumable and Accessory Items.
Consumable and Accessory Items include
but are not limited to print heads, toner,
drums, ink cartridges, print cartridges,
cordless handset battery, refill ribbons,
therma PLUS paper and thermal paper.
 Except as otherwise provided herein,
Brother warrants that the Machine and the
accompanying Consumable and Accessory
Items will be free from defects in materials
and workmanship, when used under normal
conditions.
 This warranty applies only to products
purchased and used in the United States.
For products purchased in, but used outside,
the United States, this warranty covers only
warranty service within the United States
(and does not include shipping outside the
United States).
What is the length of the Warranty Periods:
 Machines: one year from the original
purchase date.
 Accompanying Consumable and Accessory
Items: 90 days from the original purchase
date or the rated life of consumable,
whichever comes first.
What is NOT covered:
This warranty does not cover:
1 Physical damage to this Product;
2 Damage caused by improper installation,
improper or abnormal use, misuse, neglect
or accident (including but not limited to
transporting this Product without the proper
preparation and/or packaging);
3 Damage caused by another device or
software used with this Product (including
but not limited to damage resulting from use
of non Brother®-brand parts and
Consumable and Accessory Items);
4 Consumable and Accessory Items that
expired in accordance with a rated life;
5 Problems arising from other than defects in
materials or workmanship; and,
6 Normal Periodic Maintenance Items, such
as Waste Ink Absorber, Paper Feeding Kit,
Fuser and Laser Units.
This limited warranty is VOID if this Product has
been altered or modified in any way (including
but not limited to attempted warranty repair
without authorization from Brother and/or
alteration/removal of the serial number).
What to do if you think your Product is
eligible for warranty service:
Report your issue to either our Customer
Service Hotline at 1-877-BROTHER (1-877-
276-8437) or to a Brother Authorized Service
Center within the applicable warranty period.
Supply Brother or the Brother Authorized
Service Center with a copy of your dated bill of
sale showing that this Product was purchased
within the U.S. For the name of local Brother
Authorized Service Center(s), call 1-877-
BROTHER (1-877-276-8437) or visit
www.brother-usa.com.
What Brother will ask you to do:
After contacting Brother or a Brother Authorized
Service Center, you may be required to deliver
(by hand if you prefer) or send the Product
properly packaged, freight prepaid, to the
Authorized Service Center together with a
photocopy of your bill of sale. You are
responsible for the cost of shipping, packing
product, and insurance (if you desire). You
are also responsible for loss or damage to
this Product in shipping.
What Brother will do:
If the problem reported concerning your
Machine and/or accompanying Consumable
and Accessory Items is covered by this warranty
and if you first reported the problem to Brother
or an Authorized Service Center within the
applicable warranty period, Brother or its
Authorized Service Center will repair or replace
the Machine and/or accompanying Consumable
and Accessory Items at no charge to you for
parts or labor. The decision as to whether to
repair or replace the Machine and/or
accompanying Consumable and Accessory
Items is made by Brother in its sole discretion.
Brother reserves the right to supply a
Page: 6
v
Brother®
One-Year Limited Warranty and Replacement Service
(USA Only)
refurbished or remanufactured replacement
Machine and/or accompanying Consumable
and Accessory Items and use refurbished parts
provided such replacement products conform to
the manufacturer's specifications for new
product/parts. The repaired or replacement
Machine and/or accompanying Consumable
and Accessory Items will be returned to you
freight prepaid or made available for you to pick
up at a conveniently located Authorized Service
Center.
If the Machine and/or accompanying
Consumable and Accessory Items are not
covered by this warranty (either stage), you will
be charged for shipping the Machine and/or
accompanying Consumable and Accessory
Items back to you and charged for any service
and/or replacement parts/products at Brother's
then current published rates.
The foregoing are your sole (i.e., only) and
exclusive remedies under this warranty.
What happens when Brother elects to
replace your Machine:
When a replacement Machine is authorized by
Brother, and you have delivered the Machine to
an Authorized Service Center, the Authorized
Service Center will provide you with a
replacement Machine after receiving one from
Brother. If you are dealing directly with Brother's
Express Exchange Service Brother will send to
you a replacement Machine shipped for receipt
within two business days, with the
understanding that you will, after receipt of the
replacement Machine, supply the required proof
of purchase information, together with the
Machine that Brother agreed to replace. You are
then expected to pack the Machine that Brother
agreed to replace in the package from the
replacement Machine and return it to Brother
using the pre-paid freight bill supplied by Brother
in accordance with the instructions provided by
Brother. Since you will be in possession of two
machines, Brother will require that you provide
a valid major credit card number. Brother will
issue a hold against the credit card account
number that you provide until Brother receives
your original Product and determines that your
original Product is entitled to warranty coverage.
Your credit card will be charged up to the cost of
a new Product only if: (i) you do not return your
original Product to Brother within five (5)
business days; (ii) the problems with your
original Product are not covered by the limited
warranty; (iii) the proper packaging instructions
are not followed and has caused damage to the
product; or (iv) the warranty period on your
original Product has expired or has not been
sufficiently validated with a copy of the proof of
purchase (bill of sale). The replacement
Machine you receive (even if refurbished or
remanufactured) will be covered by the balance
of the limited warranty period remaining on the
original Product, plus an additional thirty (30)
days. You will keep the replacement Machine
that is sent to you and your original Machine
shall become the property of Brother. Retain
your original Accessory Items and a copy of
the return freight bill, signed by the courier.
Limitations:
Brother is not responsible for damage to or loss
of any equipment, media, programs or data
related to the use of this Product. Except for the
repair or replacement as described above,
Brother shall not be liable for any direct, indirect,
incidental or consequential damages or specific
relief. Because some states do not allow the
exclusion or limitation of consequential or
incidental damages, the above limitation may
not apply to you.
THIS WARRANTY IS GIVEN IN LIEU OF ALL
OTHER WARRANTIES, WRITTEN OR ORAL,
WHETHER EXPRESSED BY AFFIRMATION,
PROMISE, DESCRIPTION, DRAWING,
MODEL OR SAMPLE. ANY AND ALL
WARRANTIES OTHER THAN THIS ONE,
WHETHER EXPRESS OR IMPLIED,
INCLUDING IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE HEREBY
DISCLAIMED.
 This Limited Warranty is the only warranty
that Brother is giving for this Product. It is the
final expression and the exclusive and only
statement of Brother's obligations to you. It
replaces all other agreements and
understandings that you may have with
Brother or its representatives.
 This warranty gives you certain rights and
you may also have other rights that may vary
from state to state.
 This Limited Warranty (and Brother's
obligation to you) may not be changed in any
way unless you and Brother sign the same
piece of paper in which we (1) refer to this
Product and your bill of sale date, (2)
describe the change to this warranty and (3)
agree to make that change.
Important: We recommend that you keep all
original packing materials, in the event that you
ship this Product.
© 2010 Brother International Corporation
Page: 7
vi
BROTHER MULTIFUNCTION CENTER® / FAX MACHINE
LIMITED WARRANTY
(Canada only)
Pursuant to the limited warranty of 1 year from the date of purchase for labour and parts, Brother International
Corporation (Canada) Ltd. (“Brother”), or its Authorized Service Centres, will repair or replace (at Brother’s sole
discretion) this MFC/Fax machine free of charge if defective in material or workmanship. This warranty applies only
to products purchased and used in Canada.
This limited Warranty does not include cleaning, consumables (including, without limitation, ink cartridges, print
cartridges, print rolls, thermal paper rolls, toner cartridges, drum units, OPC belts, fixing units, print heads, paper
feed rollers, transfer rolls, cleaning rollers, waste toner packs, oil bottles) or damage caused by accident, neglect,
misuse or improper installation or operation, any damage caused from service, maintenance, modifications, or
tampering by anyone other than a Brother Authorized Service Representative, or if shipped out of the country.
The use of supplies or consumable items that are non-Brother products may void your warranty. This limited
warranty ceases when this machine is rented, sold, or otherwise disposed of. Operation of the MFC/Fax machine
in excess of the specifications or with the Serial Number or Rating Label removed shall be deemed abuse and all
repairs thereafter shall be the sole liability of the end-user/purchaser.
In order to obtain warranty service, the MFC/Fax machine must be delivered or shipped freight prepaid by the end-
user/purchaser to a “Brother” Authorized Service Centre, together with your Canadian Proof of Purchase in the form
of a Sales Receipt.
When shipping or transporting your MFC/Fax machine, please refer to your Operation Manual for the proper
packaging procedures.
For Laser units: Failure to remove the Toner Cartridge (and Toner Drum Unit, waste toner packs or oil bottles on
applicable models) during shipping or transport will cause severe damage to the Laser MFC/Fax machine and will
void the Warranty.
For inkjet units: (When shipping your Inkjet MFC/Fax machine remove the ink cartridges and replace them with the
original protective parts. If original protective parts are not available, leave ink cartridges installed. Please avoid
shipping the unit without original protective parts or ink cartridges.) Damage to your print head resulting from
packing the Inkjet MFC/Fax machine without the ink cartridges or the protective parts will void your warranty.
Improper packaging may cause severe damage to the machine during shipping and will void the warranty.
BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING, WITHOUT
LIMITATIONS, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, EXCEPT TO THE EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY
WAIVED.
No oral or written information, advice or representation provided by Brother, its Authorized Service Centres,
Distributors, Dealers, Agents or employees, shall create another warranty or modify this warranty. The warranty
states Brother’s entire liability and your exclusive remedy against Brother for any failure of the MFC/Fax machine
to operate properly.
Neither Brother nor anyone else involved in the development, production, or delivery of this MFC/Fax machine shall
be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits,
arising from the use of or inability to use the product, even if advised by the end user/purchaser of the possibility of
such damages. Since some Provinces do not allow the above limitation of liability, such limitation, may not apply to
you.
This Limited Warranty gives you specific legal rights and you may also have other rights which vary from
Province to Province.
Warranty Service is available at Brother Authorized Service Centres
throughout Canada. For Technical Assistance or for the name and
location of your nearest Authorized Service Centre call 1-877-BROTHER.
Internet support: support@brother.ca or browse Brother’s Web Site www.brother.ca.
Page: 9
viii
User’s Guides and where do I find it?
Which manual? What’s in it? Where is it?
Safety and Legal Read this Guide first. Please read the Safety
Instructions before you set up your machine.
See this Guide for trademarks and legal
limitations.
Printed / In the Box
Quick Setup Guide Follow the instructions for setting up your
machine and installing the drivers and software
for the operating system and connection type
you are using.
Basic User's Guide Learn the basic Fax, Copy and Scan
operations and how to replace consumables.
See troubleshooting tips.
Advanced User's
Guide
Learn more advanced operations: Fax, Copy,
security features, printing reports, and
performing routine maintenance.
PDF file /
Documentation CD-ROM /
In the Box
Software User’s
Guide
Follow these instructions for Printing,
Scanning, Network Scanning, Remote Setup,
PC-Fax, and using the Brother ControlCenter
utility.
Network Glossary This Guide provides basic information about
advanced network features of Brother
machines along with explanations about
general networking and common terms.
Network User’s
Guide
This Guide provides useful information about
wired and wireless network settings and
security settings using the Brother machine.
You can also find supported protocol
information for your machine and detailed
troubleshooting tips.
Page: 10
ix
Table of Contents
(BASIC USER'S GUIDE)
1 General information 1
Using the documentation.......................................................................................1
Symbols and conventions used in the documentation ....................................1
Accessing the Advanced User's Guide, Software User's Guide and
Network User's Guide.........................................................................................2
Viewing Documentation...................................................................................2
Accessing Brother Support (Windows®
)................................................................4
Accessing Brother Support (Macintosh) ................................................................5
Control panel overview ..........................................................................................6
2 Loading paper 9
Loading paper and print media..............................................................................9
Loading paper in the standard paper tray........................................................9
Loading paper in the manual feed slot ..........................................................11
Unscannable and unprintable areas..............................................................16
Paper settings......................................................................................................17
Paper Type....................................................................................................17
Paper Size.....................................................................................................17
Acceptable paper and other print media..............................................................17
Recommended paper and print media ..........................................................17
Type and size of paper..................................................................................18
Handling and using special paper .................................................................19
3 Loading documents 22
How to load documents .......................................................................................22
Using the automatic document feeder (ADF) ................................................22
Using the scanner glass ................................................................................23
4 Sending a fax 25
How to send a fax................................................................................................25
Faxing A4 size documents from the scanner glass.......................................26
Canceling a fax in progress...........................................................................26
Transmission verification report.....................................................................26
Page: 11
x
5 Receiving a fax 27
Receive modes....................................................................................................27
Choose the correct Receive Mode ................................................................27
Using receive modes ...........................................................................................29
Fax Only ........................................................................................................29
Fax/Tel...........................................................................................................29
Manual...........................................................................................................29
External TAD .................................................................................................29
Receive Mode settings ........................................................................................30
Ring Delay .....................................................................................................30
F/T Ring Time (Fax/Tel mode only)...............................................................30
Easy Receive.................................................................................................31
6 Telephone services and external devices 32
Telephone line services.......................................................................................32
Voice Mail ......................................................................................................32
Distinctive Ring..............................................................................................32
Connecting an external TAD (telephone answering device)................................35
Connections...................................................................................................35
Recording an outgoing message (OGM).......................................................36
Multi-line connections (PBX) .........................................................................36
External and extension telephones......................................................................36
Connecting an external or extension telephone ............................................36
Using external and extension telephones .....................................................37
Using a non-Brother cordless external handset ............................................37
Using Remote Codes ....................................................................................38
7 Dialing and storing numbers 39
How to dial...........................................................................................................39
Manual dialing ...............................................................................................39
One touch dialing...........................................................................................39
Speed Dialing ................................................................................................39
Search ...........................................................................................................40
Fax redial.......................................................................................................40
Storing numbers ..................................................................................................40
One Touch and Speed Dial Options..............................................................41
Storing a pause .............................................................................................42
Storing One Touch Dial numbers ..................................................................42
Storing Speed Dial numbers..........................................................................44
Changing One Touch and Speed Dial numbers............................................46
Deleting One Touch and Speed Dial numbers ..............................................47
8 Making copies 48
How to copy.........................................................................................................48
Stop copying..................................................................................................48
Copy settings.................................................................................................48
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xi
9 How to print from a computer 49
Printing a document.............................................................................................49
10 How to scan to a computer 50
Scanning a document..........................................................................................50
Scanning using the scan key...............................................................................50
Scanning using a scanner driver .........................................................................51
A Routine maintenance 52
Replacing the consumable items.........................................................................52
Replacing the toner cartridge ........................................................................53
Cleaning the corona wire...............................................................................58
Replacing the drum unit.................................................................................59
B Troubleshooting 64
Error and maintenance messages.......................................................................64
Transferring your faxes or Fax Journal report ...............................................69
Document Jams...................................................................................................70
Document is jammed in the top of the ADF unit............................................70
Document is jammed under the document cover..........................................70
Removing small documents jammed in the ADF...........................................71
Document is jammed at the output tray.........................................................71
Paper Jams..........................................................................................................72
Paper is jammed in the standard paper tray..................................................72
Paper is jammed at the back of the machine ................................................73
Paper is jammed inside the machine.............................................................75
Paper is jammed in the Duplex Tray (MFC-7460DN and MFC-7860DW).....80
If you are having difficulty with your machine ......................................................82
Setting Dial Tone detection ...........................................................................91
Telephone line interference...........................................................................91
Improving the print quality....................................................................................92
Machine Information ..........................................................................................102
Checking the Serial Number........................................................................102
Reset functions..................................................................................................102
How to reset the machine............................................................................103
C Menu and features 104
On-screen programming....................................................................................104
Menu table...................................................................................................104
How to access the menu mode ...................................................................104
Menu table.........................................................................................................105
Entering text ......................................................................................................122
Page: 13
xii
D Specifications 124
General..............................................................................................................124
Document Size ..................................................................................................126
Print media.........................................................................................................127
Fax.....................................................................................................................128
Copy ..................................................................................................................129
Scanner .............................................................................................................130
Printer ................................................................................................................131
Interfaces...........................................................................................................132
Computer requirements ....................................................................................133
Consumable items.............................................................................................135
Network (LAN) ...................................................................................................136
E Index 137
Page: 14
xiii
Table of Contents
(ADVANCED USER’S GUIDE)
The Advanced User's Guide explains the following features and operations. You can view the
Advanced User's Guide on the Documentation CD-ROM.
1 General Setup
Memory Storage
Volume settings
Automatic daylight savings time
Ecology features
Toner Settings
LCD Contrast
Dial Prefix
Mode Timer
2 Security features
Security
3 Sending a fax
Additional sending options
Additional sending operations
Polling overview
4 Receiving a fax
Remote Fax Options
Additional receiving operations
Polling overview
5 Dialing and storing numbers
Telephone line services
Additional dialing operations
Additional ways to store numbers
6 Printing reports
Fax reports
Reports
7 Making copies
Copy settings
Duplex Copying (1-sided to 2-sided)
(For MFC-7460DN and MFC-7860DW)
A Routine maintenance
Cleaning the machine
Checking the machine
Packing and shipping the machine
B Glossary
C Index
Page: 16
1
1
1
Using the
documentation 1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
General information 1
Bold Bold style identifies keys on the
machine control panel or
computer screen.
Italics Italicized style emphasizes an
important point or refers you to
a related topic.
Courier
New
Courier New font identifies the
messages shown on the LCD
of the machine.
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
Electrical Hazard icons alert you to a
possible electrical shock.
Hot Surface icons warn you not to
touch machine parts that are hot.
Notes tell you how you should
respond to a situation that may arise
or give tips about how the current
operation works with other features.
WARNING
CAUTION
IMPORTANT
Page: 17
Chapter 1
2
Accessing the
Advanced User's
Guide, Software User's
Guide and Network
User's Guide 1
This Basic User's Guide does not contain all
the information about the machine such as
how to use the advanced features for Fax,
Copy, Printer, Scanner, PC-Fax and
Network. When you are ready to learn
detailed information about these operations,
read the Advanced User's Guide, Software
User's Guide, Network Glossary, and
Network User's Guide that are on the
Documentation CD-ROM.
Viewing Documentation 1
a Turn on your computer. Insert the
Documentation CD-ROM into your
CD-ROM drive. For Windows® users, go
to step c.
Note
(Windows® users) If the screen does not
appear automatically, go to My Computer
(Computer), double-click the CD-ROM
icon, and then double-click index.html.
b (Macintosh users) Double-click the
Documentation CD-ROM icon, and then
double-click index.html.
c Click your country.
d Point to your language, point to View
Guide, and then click the guide you
want to read.
Page: 18
General information
3
1
Note
• (Windows®
users only) Your Web browser
may display a yellow bar at the top of the
page that contains a security warning
about Active X controls. For the page to
display correctly you must click on the bar,
click Allow Blocked Content, then click
Yes in the Security Warning dialog box.
• (Windows®
users only) 1
For faster
access, you can copy all user
documentation in PDF format to a local
folder on your computer. Point to your
language, then click Copy to local disk.
1
Microsoft®
Internet Explorer®
6.0 or greater.
How to find Scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User's Guide
 Scanning
 ControlCenter
 Network Scanning
ScanSoft™ PaperPort™12SE with OCR
How-to-Guides
(Windows®
)
 The complete ScanSoft™
PaperPort™12SE with OCR How-to-
Guides can be viewed from the Help
selection in the ScanSoft™
PaperPort™12SE application.
Presto! PageManager User’s Guide
(Macintosh)
Note
Presto! PageManager is available as a
download from
http://nj.newsoft.com.tw/download/brother/
PM9SEInstaller_BR_multilang.dmg/
 The complete Presto! PageManager
User’s Guide can be viewed from the Help
selection in the Presto! PageManager
application.
How to find Network setup instructions
Your machine can be connected to a wireless
or wired network. You can find basic setup
instructions in the Quick Setup Guide. If your
wireless access point or router supports Wi-Fi
Protected Setup or AOSS™, you can also
follow the steps in the Quick Setup Guide. For
more information about network setup,
please see the Network User's Guide.
Page: 19
Chapter 1
4
Accessing Brother
Support (Windows®
) 1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center), Customer Service and Brother
Authorized Service Centers in Brother
numbers on page i and on the Installation
CD-ROM.
 Click Brother Support on the main menu.
The following screen will appear:
 To access our Web site
(http://www.brother.com/) click Brother
Home Page.
 To view all Brother Numbers, including
Customer Service numbers for the USA
and Canada, click Support Information.
 To access the USA Brother online
shopping mall
(http://www.brothermall.com/) for
additional product and service
information, click Brother Mall.com.
 To access Canada’s Brother online
shopping mall (http://www.brother.ca/) for
additional product and services
information, click Shop Online (Canada).
 For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
 To visit our Web site for genuine Brother
supplies
(http://www.brother.com/original/), click
Supplies Information.
 To access the Brother CreativeCenter
(http://www.brother.com/creativecenter/)
for FREE photo projects and printable
downloads, click Brother
CreativeCenter.
To return to the main page, click Back.
Or, if you have finished, click Exit.
Page: 20
General information
5
1
Accessing Brother
Support (Macintosh) 1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center), Customer Service and Brother
Authorized Service Centers in Brother
numbers on page i and on the Installation
CD-ROM.
 Double-click the Brother Support icon.
The following screen will appear:
 To download and install Presto!
PageManager, click Presto!
PageManager.
 To register your machine from the Brother
Product Register Page
(http://www.brother.com/registration/),
click On-Line Registration.
 To view all Brother Numbers, including
Customer Service numbers for the USA
and Canada, click Support Information.
 For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
 To visit our Web site for genuine Brother
Supplies
(http://www.brother.com/original/), click
Supplies Information.
Page: 21
Chapter 1
6
Control panel overview 1
MFC-7460DN and MFC-7860DW have the same keys.
MFC-7360N
1
2
3
4
5
6
7
8
1 2 3 6
4 5
1 2 3 6
4 5
Page: 22
General information
7
1
6
5 7 8 9 10
6
5 7 8 9 10
Page: 23
Chapter 1
8
1 One Touch keys
These 4 keys give you instant access to 8
previously stored numbers.
Shift
Lets you access One Touch numbers 5 to 8
when held down.
2 FAX keys:
Hook
Press before dialing if you want to make sure a
fax machine will answer, and then press Start.
Also, press this key after you pick up the
handset of an external telephone during the
F/T ring (pseudo double-rings).
Redial/Pause
Redials the last number called. It also inserts a
pause when programming quick dial numbers
or when dialing a number manually.
Resolution
Sets the resolution when sending a fax.
3 COPY keys:
Options
You can quickly and easily choose temporary
settings for copying.
Enlarge/Reduce
Reduces or enlarges copies.
Duplex
(For MFC-7460DN and MFC-7860DW)
You can choose Duplex to copy on both sides
of the paper.
4 PRINT keys:
Secure
(For MFC-7460DN and MFC-7860DW)
You can print data saved in the memory when
you enter your four-digit password. (For details
about using the Secure key, see the Software
User's Guide.)
When using Secure Function Lock, you can
switch restricted users by holding down Shift as
you press Secure. (See Secure Function Lock
2.0 in Chapter 2 of the Advanced User's Guide.)
Job Cancel
Cancels a programmed print job and clears it
from the machine’s memory. To cancel
multiple print jobs, hold down this key until the
LCD shows Job Cancel (All).
5 LCD
Displays messages to help you set up and use
your machine.
(MFC-7860DW)
In FAX mode and SCAN mode a four level
indicator shows the current wireless signal
strength if you are using a wireless connection.
6 Mode keys:
FAX
Puts the machine in Fax mode.
SCAN
Puts the machine in Scan mode.
COPY
Puts the machine in Copy mode.
7 Menu keys:
Clear
Deletes entered data or lets you cancel the
current setting.
Menu
Lets you access the Menu to program your
settings in this machine.
OK
Lets you store your settings in the machine.
Volume keys:
d or c
Press to scroll backwards or forwards through
menu selections. Press to change the volume
when in fax or standby mode.
a or b
Press to scroll through the menus and options.
Address Book
Let you access speed dial numbers directly.
8 Dial pad
Use these keys to dial telephone and fax
numbers and as a keyboard for entering
information into the machine.
(Canada only) The # key temporarily switches
the dialing mode from Pulse to Tone during a
telephone call.
9 Start
Lets you start sending faxes or making copies.
10 Stop/Exit
Stops an operation or exits from a menu.
0 Max
Page: 24
9
2
2
Loading paper and
print media 2
The machine can feed paper from the
standard paper tray or manual feed slot.
When you put paper into the paper tray, note
the following:
 If your application software supports
paper size selection on the print menu,
you can select it through the software. If
your application software does not
support it, you can set the paper size in
the printer driver or by using the control
panel buttons.
Loading paper in the standard
paper tray 2
You can load up to 250 sheets. Paper can be
loaded up to the maximum paper mark (b b b)
on the sliding paper with guide. (For
recommended paper to use, see Paper
capacity of the paper trays on page 18.)
Printing on plain paper, thin paper or
recycled paper from the standard
paper tray 2
a Pull the paper tray completely out of the
machine.
Loading paper 2
Page: 25
Chapter 2
10
b While pressing the green paper-guide
release lever, slide the paper guides to
fit the paper size you are loading in the
tray. Make sure that the guides are
firmly in the slots.
Note
For Legal or Folio size paper, press the
release button in the bottom of the paper
tray and then pull out the back of the paper
tray. (Legal or Folio size paper is not
available in some regions.)
c Fan the stack of paper well to avoid
paper jams and misfeeds.
d Put paper in the tray and make sure:
 The paper is below the maximum
paper mark (b b b) (1).
Overfilling the paper tray will cause
paper jams.
 The side to be printed on must be
face down.
 The paper guides touch the sides of
the paper so it will feed properly.
Page: 26
Loading paper
11
2
e Put the paper tray firmly back in the
machine. Make sure that it is completely
inserted into the machine.
f Unfold the support flap (1) to prevent
paper from sliding off the face-down
output tray.
Loading paper in the manual
feed slot 2
You can load envelopes and special print
media one at a time into this slot. Use the
manual feed slot to print or copy on labels,
envelopes or thicker paper.
Note
The machine automatically turns on the
Manual Feed mode when you put paper in
the manual feed slot.
Printing on plain paper, thin paper or
recycled paper from the manual feed
slot 2
a Unfold the support flap (1) to prevent
paper from sliding off the face-down
output tray, or remove each page as
soon as it comes out of the machine.
1
1
1
1
1
Page: 27
Chapter 2
12
b Open the manual feed slot cover.
c Using both hands, slide the manual feed
slot paper guides to the width of the
paper that you are going to use.
d Using both hands, put one sheet of
paper in the manual feed slot until the
front edge of the paper touches the
paper feed roller. When you feel the
machine pull in the paper, let go.
Page: 28
Loading paper
13
2
Printing on thick paper, bond paper,
labels and envelopes 2
When the back output tray is pulled down, the
machine has a straight paper path from the
manual feed slot through to the back of the
machine. Use this paper feed and output
method when you want to print on thick
paper, labels or envelopes.
Note
Remove each printed sheet or envelope
immediately to prevent a paper jam.
a Open the back cover (back output tray).
Note
<For envelopes only>
Pull down the two green levers, one on the
left-hand side and one on the right-hand
side, as shown in the following illustration.
b Open the manual feed slot cover.
Page: 29
Chapter 2
14
c Using both hands, slide the manual feed
slot paper guides to the width of the
paper that you are going to use.
d Using both hands, put one sheet of
paper or one envelope in the manual
feed slot until the front edge of the paper
or envelope touches the paper feed
roller. When you feel the machine pull in
the paper, let go.
Note
• Put the paper into the manual feed slot
with the side to be printed face up.
• Make sure that the print media is straight
and in the proper position on the manual
feed slot. If it is not, the paper may not be
fed properly, resulting in a skewed printout
or a paper jam.
• Do not put more than one sheet of paper
in the manual feed slot at any one time, as
it may cause a jam.
• If you put any print media in the manual
feed slot before the machine is in Ready
mode, the print media may be ejected
without being printed on.
• To easily remove a small printout from the
output tray, lift up the scanner cover by
using both hands as shown in the
illustration.
Page: 30
Loading paper
15
2
• You can still use the machine while the
scanner cover is up. To close the scanner
cover, push it down with both hands.
Page: 31
Chapter 2
16
Unscannable and unprintable areas 2
The figures below show maximum unscannable and unprintable areas. The unscannable and
unprintable areas may vary depending on the paper size or settings in the application you are
using.
Usage Document
Size
Top (1)
Bottom (1)
Left (2)
Right (2)
Fax (Send) Letter 0.12 in. (3 mm) 0.16 in. (4 mm)
A4 0.12 in. (3 mm) 0.12 in. (3 mm)
Copy Letter 0.16 in. (4 mm) 0.16 in. (4 mm)
*a single copy
or a 1 in 1 copy
A4 0.16 in. (4 mm) 0.16 in. (4 mm)
Scan Letter 0.12 in. (3 mm) 0.12 in. (3 mm)
A4 0.12 in. (3 mm) 0.12 in. (3 mm)
Print Letter 0.24 in. (6 mm) 0.24 in. (6 mm)
A4 0.24 in. (6 mm) 0.24 in. (6 mm)
2 2
1
1
Page: 32
Loading paper
17
2
Paper settings 2
Paper Type 2
Set up the machine for the type of paper you
are using. This will give you the best print
quality.
a Press Menu, 1, 2, 1.
Paper
1.Paper Type
b Press a or b to choose Thin, Plain,
Thick, Thicker, Recycled Paper or
Label.
Press OK.
c Press Stop/Exit.
Paper Size 2
You can use several different sizes of paper
for printing copies: Letter, Legal, Executive,
A4, A5, A5L, A6, B5, B6, and Folio (8.5 in. x
13 in.).
When you change the size of paper in the
tray, you will also need to change the setting
for paper size at the same time so your
machine can fit the document or an incoming
fax on the page.
a Press Menu, 1, 2, 2.
Paper
2.Paper Size
b Press a or b to choose A4, Letter,
Legal, Executive, A5, A5 L, A6, B5,
B6, or Folio.
Press OK.
c Press Stop/Exit.
Acceptable paper and
other print media 2
Print quality may vary according to the type of
paper you are using.
You can use the following types of print
media: thin paper, plain paper, thick paper,
bond paper, recycled paper, labels or
envelopes.
For best results, follow the instructions below:
 DO NOT put different types of paper in the
paper tray at the same time because it
may cause paper jams or misfeeds.
 For proper printing, you must choose the
same paper size from your software
application as the paper in the tray.
 Avoid touching the printed surface of the
paper immediately after printing.
 Before you buy a lot of paper, test a small
quantity to make sure the paper is
suitable.
Recommended paper and
print media 2
Paper Type Item
Plain Paper Xerox 4200DP 20 lb
Hammermill Laser Print
(24 lb=90 g/m2
)
Recycled Paper No specific brand
recommended
Labels Avery laser labels white
#5160
Envelope No specific brand
recommended
Page: 33
Chapter 2
18
Type and size of paper 2
The machine loads paper from the installed
standard paper tray or manual feed slot.
The name for the paper trays in the
printer driver in this Guide are as
follows: 2
Paper capacity of the paper trays 2
1 Folio size is 8.5 in.  13 in. (215.9 mm x 330.2 mm)
2
Legal or Folio size paper is not available in some regions outside the USA and Canada.
Recommended paper specifications 2
The following paper specifications are suitable for this machine.
 Use paper made for plain paper copying.
 Use paper that is 20 to 24 lb (75 to 90 g/m2
).
 Use long grain paper with a neutral Ph value, and a moisture content of approx. 5%.
 This machine can use recycled paper that meets DIN 19309 specifications.
Tray and optional unit Name
Standard paper tray Tray 1
Manual feed slot Manual
Paper size Paper types No. of sheets
Paper Tray
(Tray 1)
A4, Letter, B5,
Executive, A5, A5 (Long
Edge), A6, B6, Folio 1 2
,
Legal 2
Plain paper, Thin paper
and Recycled paper
up to 250
[20 lb (80 g/m2
)]
Manual feed slot
(Manual)
Width: 3 to 8.5 in.
(76.2 to 216 mm)
Length: 4.6 to 16 in.
(116 to 406.4 mm)
Plain paper, Thin paper,
Thick paper,
Bond paper,
Recycled paper,
Envelopes and Labels
Single sheet
[20 lb (80 g/m2)]
Basis weight 20-24 lb (75-90 g/m2)
Thickness 80-110 m
Roughness Higher than 20 sec.
Stiffness 90-150 cm3
/100
Grain direction Long grain
Volume resistivity 10e9
-10e11
ohm
Surface resistivity 10e9-10e12 ohm-cm
Filler CaCO3 (Neutral)
Ash content Below 23 wt%
Brightness Higher than 80%
Opacity Higher than 85%
Page: 34
Loading paper
19
2
Handling and using special
paper 2
The machine is designed to work well with
most types of xerographic and bond paper.
However, some paper variables may have an
effect on print quality or handling reliability.
Always test samples of paper before
purchasing to ensure desirable performance.
Store paper in its original packaging and keep
it sealed. Keep the paper flat and away from
moisture, direct sunlight and heat.
Some important guidelines when selecting
paper are:
 DO NOT use inkjet paper because it may
cause a paper jam or damage your
machine.
 Preprinted paper must use ink that can
withstand the temperature of the
machine’s fusing process 392 degrees
Fahrenheit (200 degrees centigrade).
 If you use bond paper, paper having a
rough surface or paper that is wrinkled or
creased, the paper may exhibit degraded
performance.
Types of paper to avoid 2
IMPORTANT
Some types of paper may not perform well
or may cause damage to your machine.
DO NOT use paper:
• that is highly textured
• that is extremely smooth or shiny
• that is curled or warped
1 A curl of 0.08 in. (2 mm) or greater
may cause jams to occur.
• that is coated or has a chemical finish
• that is damaged, creased or folded
• that exceeds the recommended weight
specification in this guide
• with tabs and staples
• with letterheads using low temperature
dyes or thermography
• that is multipart or carbonless
• that is designed for inkjet printing
If you use any of the types of paper listed
above, they may damage your machine.
This damage is not covered under any
Brother warranty or service agreement.
1
1
Page: 35
Chapter 2
20
Envelopes 2
Most envelopes designed for laser printers
will be suitable for your machine. However,
some envelopes may have feed and print-
quality problems because of the way they
have been made. A suitable envelope should
have edges with straight, well-creased folds
and the leading edge should not be thicker
than two sheets of paper. The envelope
should lie flat and not be of baggy or flimsy
construction. You should buy quality
envelopes from a supplier who understands
that you will be using the envelopes in a laser
machine.
Envelopes can be fed from the manual feed
slot one at a time. We recommend that you
print a test envelope to make sure the print
results are what you want before you print or
purchase a large quantity of envelopes.
Types of envelopes to avoid 2
IMPORTANT
DO NOT use envelopes:
• that are damaged, curled, wrinkled or
an unusual shape
• that are extremely shiny or textured
• with clasps, staples, snaps or tie
strings
• with self-adhesive closures
• that are of a baggy construction
• that are not sharply creased
• that are embossed (have raised writing
on them)
• that were previously printed by a laser
machine
• that are pre-printed on the inside
• that cannot be arranged neatly when
stacked
• that are made of paper that weighs
more than the paper weight
specifications for the machine
• with edges that are not straight or
consistently square
• with windows, holes, cut-outs or
perforations
• with glue on surface as shown in figure
below
• with double flaps as shown in figure
below
• with sealing flaps that are not folded
down when purchased
• with sealing flaps as shown in figure
below
• with each side folded as shown in
figure below
Page: 36
Loading paper
21
2
If you use any of the types of envelopes
listed above, they may damage your
machine. This damage may not be
covered under any Brother warranty or
service agreement.
Labels 2
The machine will print on most types of labels
designed for use with a laser machine. Labels
should have an adhesive that is acrylic-based
since this material is more stable at the high
temperatures in the fuser unit. Adhesives
should not come in contact with any part of
the machine, because the label stock may
stick to the drum unit or rollers and cause
jams and print quality problems. No adhesive
should be exposed between the labels.
Labels should be arranged so that they cover
the entire length and width of the sheet. Using
labels with spaces may result in labels
peeling off and causing serious jams or print
problems.
All labels used in this machine must be able
to withstand a temperature of 392 degrees
Fahrenheit (200 degrees centigrade) for a
period of 0.1 seconds.
Do not feed a label sheet through the
machine more than one time.
Types of labels to avoid 2
Do not use labels that are damaged, curled,
wrinkled or an unusual shape.
IMPORTANT
• Avoid feeding labels with the carrier sheet
exposed because your machine will be
damaged.
• Label sheets should not exceed the paper
weight specifications described in this
User’s Guide. Labels exceeding this
specification may not feed or print properly
and may cause damage to your machine.
• DO NOT reuse or insert labels that have
previously been used or are missing few
labels on the sheet.
Page: 37
22
3
How to load
documents 3
You can send a fax, make copies, and scan
from the ADF (Automatic Document Feeder)
and the scanner glass.
Using the automatic
document feeder (ADF) 3
The ADF can hold up to 35 pages and feeds
each sheet individually. Use standard
20 lb (80 g/m2
) paper and always fan the
pages before putting them in the ADF.
Document Sizes Supported 3
IMPORTANT
• DO NOT use paper that is curled,
wrinkled, folded, ripped, stapled, paper-
clipped, pasted or taped.
• DO NOT use cardboard, newspaper or
fabric.
• To avoid damaging your machine while
using the ADF, DO NOT pull on the
document while it is feeding.
Note
• To scan documents that are not suitable
for the ADF, see Using the scanner glass
on page 23.
• It is easier to use the ADF if you are
loading a multiple page document.
• Make sure documents with correction fluid
or written with ink are completely dry.
How to load documents 3
a Lift up and unfold the ADF document
output support flap (1). Unfold the ADF
document support (2).
b Fan the pages well.
Loading documents 3
Length: 5.8 to 14 in. (147.3 to 355.6 mm)
Width: 5.8 to 8.5 in. (147.3 to 215.9 mm)
Weight: 17 to 24 lb (64 to 90 g/m2
)
(2)
(1)
Page: 38
Loading documents
23
3
c Stagger the pages of your document
face up top edge first, in the ADF until
the LCD display message changes and
you feel it touch the feed rollers.
d Adjust the paper guides (1) to fit the
width of your document.
IMPORTANT
To avoid damaging your machine while
using the ADF, DO NOT pull on the
document while it is feeding.
Using the scanner glass 3
You can use the scanner glass to fax, copy or
scan pages of a book one page at a time.
Document Sizes Supported 3
IMPORTANT
DO NOT leave thick documents on the
scanner glass. If you do this, the ADF may
jam.
How to load documents 3
Note
To use the scanner glass, the ADF must
be empty.
1
Length: Up to 11.7 in. (297 mm)
Width: Up to 8.5 in. (215.9 mm)
Weight: Up to 4.4 lb (2 kg)
Page: 39
Chapter 3
24
a Lift the document cover.
b Using the document guidelines on the
left and top, place the document
face down in the upper left corner of the
scanner glass.
c Close the document cover.
IMPORTANT
If the document is a book or is thick do not
slam the cover or press on it.
Page: 40
25
4
4
How to send a fax 4
The following steps show how to send a fax.
a When you want to send a fax, or change
fax send or receive settings, press the
(FAX) key to illuminate it in blue.
b Do one of the following to load your
document:
 Place the document face up in the
ADF. (See Using the automatic
document feeder (ADF) on page 22.)
 Load your document face down on
the scanner glass. (See Using the
scanner glass on page 23.)
c Set the scanner glass size, fax
resolution or contrast if you want to
change them.
For more advanced fax sending
operations and settings, see Sending a
fax in Chapter 3 of the Advanced User's
Guide:
 Broadcast
 Delayed Fax
 Batch TX
 Real Time TX
 Polled TX
 Overseas Mode
 Fax Resolution
 Contrast
 Coverpg Setup
 Coverpage Msg
d Enter the fax number using the dial pad,
a One touch key or (Address Book)
and enter three-digit number.
e Press Start.
Faxing from the ADF
 The machine starts scanning the
document.
Faxing from the scanner glass
 If you press Start, the machine starts
scanning the first page.
Do one of the following:
• To send a single page, press 2 to
choose No (Send) (or press
Start again). The machine starts
sending the document.
• To send more than one page,
press 1 to choose Yes and place
the next page on the scanner
glass. Press OK. The machine
starts scanning the page. (Repeat
this step for each additional
page.)
If you press Start, the machine
starts sending the document.
Note
To cancel, press Stop/Exit.
Sending a fax 4
Page: 41
Chapter 4
26
Faxing A4 size documents
from the scanner glass 4
When faxing A4 size documents, you will
need to set the scan glass size to A4;
otherwise, a portion of your faxes will be
missing.
a Make sure you are in Fax mode .
b (MFC-7360N)
Press Menu, 1, 7.
(MFC-7460DN and MFC-7860DW)
Press Menu, 1, 7, 1.
Document Scan
1.Glass ScanSize
c Press a or b to choose A4.
Press OK.
d Press Stop/Exit.
Canceling a fax in progress 4
Press Stop/Exit to cancel the fax. If you
press Stop/Exit while the machine is dialing
or sending, the LCD will show as below:
Dialing #XXX
1.Clear 2.Exit
Sending #XXX
1.Clear 2.Exit
Press 1 to cancel the fax.
Transmission verification
report 4
You can use the Transmission Verification
Report as proof that you sent a fax. This
report lists the receiving party’s name or fax
number, the time and date of transmission,
duration of transmission, number of pages
sent, and whether or not the transmission
was successful.
There are several settings available for the
Transmission Verification Report:
 On: Prints a report after every fax you
send.
 On+Image: Prints a report after every fax
you send. A portion of the fax’s first page
appears on the report.
 Off: Prints a report if your fax is
unsuccessful due to a transmission error.
Off is the default setting.
 Off+Image: Prints a report if your fax is
unsuccessful due to a transmission error.
A portion of the fax’s first page appears on
the report.
a Press Menu, 2, 4, 1.
Report Setting
1.Transmission
b Press a or b to choose On, On+Image,
Off or Off+Image.
Press OK.
c Press Stop/Exit.
Note
• If you choose On+Image or Off+Image,
the image will only appear on the
Transmission Verification Report if Real
Time Transmission is set to Off. (See
Real Time Transmission in Chapter 3 of
the Advanced User's Guide.)
• If your transmission is successful, OK will
appear next to RESULT on the
Transmission Verification Report. If
transmission is not successful, NG will
appear next to RESULT.
Page: 42
27
5
5
Receive modes 5
Choose the correct Receive Mode 5
The correct Receive Mode is determined by the external devices and telephone subscriber
services (Voice Mail, Distinctive Ring, etc.) you have (or will be using) on the same line as the
Brother machine.
Receiving a fax 5
Will you be using a Distinctive Ring number for receiving faxes?
Brother uses the term ‘Distinctive Ring’ but different telephone companies may have other names for this
service such as Custom Ringing, RingMaster, Personalized Ring, Teen Ring, Ident-A-Ring, Ident-A-Call,
Data Ident-A-Call, Smart Ring and SimpleBiz Fax & Alternate Number Ringing. (See Distinctive Ring
on page 32 for instructions on setting up your machine using this feature.)
Will you be using Voice Mail on the same telephone line as your Brother machine?
If you have Voice Mail on the same telephone line as your Brother machine, there is a strong possibility
that Voice Mail and the Brother machine will conflict with each other when receiving incoming calls. (See
Voice Mail on page 32 for instructions on setting up your machine using this service.)
Will you be using a Telephone Answering Device on the same telephone line as your Brother
machine?
Your external telephone answering device (TAD) will automatically answer every call. Voice messages are
stored on the external TAD and fax messages are printed. Choose External TAD as your receive mode.
(See Connecting an external TAD (telephone answering device) on page 35.)
Will you be using your Brother machine on a dedicated fax line?
Your machine automatically answers every call as a fax. Choose Fax Only as your receive mode. (See
Fax Only on page 29.)
Will you be using your Brother machine on the same line as your telephone?
Do you want to receive voice calls and faxes automatically?
The Fax/Tel receive mode is used when sharing the Brother machine and your telephone on the
same line. Choose Fax/Tel as your receive mode. (See Fax/Tel on page 29.)
Important Note: You can not receive voice messages on either Voice Mail or an answering
machine when choosing the Fax/Tel mode.
Do you expect to receive very few faxes?
Choose Manual as your receive mode. You control the telephone line and must answer every call
yourself. (See Manual on page 29.)
Page: 43
Chapter 5
28
To set the receive mode follow the instructions below:
a Press Menu, 0, 1.
Initial Setup
1.Receive Mode
b Press a or b to choose the receive mode.
Press OK.
c Press Stop/Exit.
The LCD will display the current receive mode.
Page: 44
Receiving a fax
29
5
Using receive modes 5
Some receive modes answer automatically
(Fax Only and Fax/Tel). You may want to
change the Ring Delay before using these
modes. (See Ring Delay on page 30.)
Fax Only 5
Fax Only mode will automatically answer
every call as a fax.
Fax/Tel 5
Fax/Tel mode helps you automatically
manage incoming calls, by recognizing
whether they are fax or voice calls and
handling them in one of the following ways:
 Faxes will be automatically received.
 Voice calls will start the F/T ring to tell you
to pick up the line. The F/T ring is a fast
double-ring made by your machine.
(Also see Ring Delay on page 30 and F/T
Ring Time (Fax/Tel mode only) on page 30.)
Manual 5
Manual mode turns off all automatic
answering functions unless you are using the
Distinctive Ring Receive feature.
To receive a fax in Manual mode lift the
handset of the external telephone or press
Hook. When you hear fax tones (short
repeating beeps), press Start, and then press
2 to receive a fax. You can also use the Easy
Receive feature to receive faxes by lifting a
handset on the same line as the machine.
(Also see Easy Receive on page 31.)
External TAD 5
External TAD mode lets an external
answering device manage your incoming
calls. Incoming calls will be handled in the
following ways:
 Faxes will be automatically received.
 Voice callers can record a message on the
external TAD.
(For more information, see Connecting an
external TAD (telephone answering device)
on page 35.)
Page: 45
Chapter 5
30
Receive Mode settings 5
Ring Delay 5
The Ring Delay setting sets the number of
times the machine rings before it answers in
Fax Only and Fax/Tel modes.
If you have external or extension telephones
on the same line as the machine, keep the
Ring Delay setting of 4. (See Easy Receive
on page 31.)
a Make sure you are in Fax mode .
b Press Menu, 2, 1, 1.
Setup Receive
1.Ring Delay
c Press a or b to choose 00, 01, 02, 03 or
04 for how many times the line rings
before the machine answers.
Press OK.
Note
If you choose 00, the machine will answer
immediately and the line will not ring at all.
d Press Stop/Exit.
F/T Ring Time
(Fax/Tel mode only) 5
When somebody calls your machine, you and
your caller will hear the normal telephone ring
sound. The number of rings is set by the Ring
Delay setting.
If the call is a fax, then your machine will
receive it; however, if it is a voice call the
machine will sound the F/T ring (a fast
double-ring) for the time you have set in the
F/T Ring Time setting. If you hear the F/T ring
it means that you have a voice caller on the
line.
Because the F/T ring is made by the machine,
extension and external telephones will not
ring; however, you can still answer the call on
any telephone. (For more information, see
Using Remote Codes on page 38.)
a Make sure you are in Fax mode .
b Press Menu, 2, 1, 2.
Setup Receive
2.F/T Ring Time
c Press a or b to choose how long the
machine will ring to alert you that you
have a voice call (20, 30, 40 or
70 seconds).
Press OK.
d Press Stop/Exit.
Page: 46
Receiving a fax
31
5
Easy Receive 5
If Easy Receive is On: 5
The machine can receive a fax automatically,
even if you answer the call. When you see
Receiving on the LCD or hear a click on the
phone line through the handset you are
using, just replace the handset. Your
machine will do the rest.
If Easy Receive is Off: 5
If you are at the machine and answer a fax
call first by lifting the external handset, then
press Start, and then press 2 to receive.
If you answered at an extension telephone
press l51.
Note
• If this feature is set to On, but your
machine does not connect a fax call when
you lift an extension telephone handset,
press the fax receive code l51.
• If you send faxes from a computer on the
same telephone line and the machine
intercepts them, set Easy Receive to Off.
a Make sure you are in Fax mode .
b Press Menu, 2, 1, 3.
Setup Receive
3.Easy Receive
c Press a or b to choose On or Off.
Press OK.
d Press Stop/Exit.
Page: 47
32
6
Telephone line
services 6
Voice Mail 6
If you have Voice Mail on the same telephone
line as your Brother machine, Voice Mail and
the Brother machine will conflict with each
other when receiving incoming calls.
For example, if your Voice Mail is set to
answer after 4 rings and your Brother
machine is set to answer after 2 rings, then
your Brother machine will answer first. This
will prevent callers from being able to leave a
message in your Voice Mail.
Similarly, if your Brother machine is set to
answer after 4 rings and your Voice Mail is set
to answer after 2 rings, then your Voice Mail
will answer first. This will prevent your Brother
machine from being able to receive an
incoming fax, since Voice Mail cannot
transfer the incoming fax back to the Brother
machine.
To avoid conflicts between your Brother
machine and your Voice Mail service, do one
of the following:
Get the Distinctive Ring service from your
telephone company. Distinctive Ring is a
feature of your Brother machine that allows a
person with one line to receive fax and voice
calls through two different telephone
numbers on that one line. Brother uses the
term ’Distinctive Ring’, but telephone
companies market the service under a variety
of names, such as Custom Ringing,
Personalized Ring, Smart Ring, RingMaster,
Ident-A-Ring, Ident-A-Call, Data Ident-A-Call,
Teen Ring, and SimpleBiz Fax & Alternate
Number Ringing. This service establishes a
second telephone number on the same line
as your existing telephone number, and each
number has its own ring pattern. Typically,
the original number rings with the standard
ring pattern and is used for receiving voice
calls, and the second number rings with a
different ring pattern and is used for receiving
faxes. (See Distinctive Ring on page 32.)
OR
Set your Brother machine’s Receive Mode to
“Manual”. Manual Mode requires that you
answer every incoming call if you want to be
able to receive a fax. If the incoming call is a
telephone call, then complete the call as you
normally would. If you hear fax sending tones
you must transfer the call to the Brother
machine. (See Using external and extension
telephones on page 37.) Unanswered fax
and voice calls will go to your Voice Mail. (To
set the machine in MANUAL Mode, see
Choose the correct Receive Mode
on page 27.)
Distinctive Ring 6
Distinctive Ring is a function of your Brother
machine that allows a person with one line to
receive fax and voice calls through two
different phone numbers on that one line.
Brother uses the term ‘Distinctive Ring’, but
telephone companies market the service
under a variety of names, such as Smart
Ring, Ring Master or Ident-a-Ring. This
service establishes a second telephone
number on the same line as your existing
telephone number, and each number has its
own ring pattern. Typically, the original
number rings with the standard ring pattern
and is used for receiving voice calls, and the
second number rings with a different ring
pattern and is used for receiving faxes.
Telephone services and external
devices 6
Page: 48
Telephone services and external devices
33
6
Note
• You must pay for your telephone
company's Distinctive Ring service before
you program the machine to work with it.
• Please call your telephone company for
availability and rates.
What does your telephone company’s
‘Distinctive Ring’ do? 6
Your telephone company’s Distinctive Ring
service allows you to have more than one
number on the same telephone line. If you
need more than one telephone number, it
is cheaper than paying for an extra line.
Each telephone number has its own
Distinctive Ring pattern, so you will know
which telephone number is ringing. This is
one way you can have a separate telephone
number for your machine.
Note
Please call your telephone company for
availability and rates.
What does Brother’s ‘Distinctive Ring’
do? 6
The Brother machine has a Distinctive Ring
feature that allows you to use your machine to
take full advantage of the telephone
company’s Distinctive Ring service. The new
telephone number on your line can just
receive faxes.
Note
You must pay for your telephone
company’s Distinctive Ring service before
you program the machine to work with it.
Do you have Voice Mail? 6
If you have Voice Mail on the telephone line
that you will install your new machine on,
there is a strong possibility that Voice Mail
and the machine will conflict with each other
while receiving incoming calls. However, the
Distinctive Ring feature allows you to use
more than one number on your line, so
both Voice Mail and the machine can work
together without any problems. If each one
has a separate telephone number, neither will
interfere with the other’s operations.
If you decide to get the Distinctive Ring
service from the telephone company, you will
need to follow the directions below to
‘register’ the new Distinctive Ring pattern
they give you. This is so your machine can
recognize its incoming calls.
Note
You can change or cancel the Distinctive
Ring pattern at any time. You can switch it
off temporarily, and turn it back on later.
When you get a new fax number, make
sure you reset this feature.
Before you choose the ring pattern to
register 6
You can only register one Distinctive Ring
pattern with the machine. Some ring patterns
cannot be registered. The ring patterns below
are supported by your Brother machine.
Register the one your telephone company
gives you.
Ring
Pattern
Rings
1 long-long
2 short-long-short
3 short-short-long
4 very long
(normal pattern)
Page: 49
Chapter 6
34
Note
• Ring Pattern #1 is often called Short-Short
and is the most commonly used.
• If the ring pattern you received is not on
this chart, please call your telephone
company and ask for one that is
shown.
 The machine will only answer calls to its
registered number.
 The first two rings are silent on the
machine. This is because the fax must
<<listen>> to the ring pattern (to compare
it to the pattern that was ‘registered’).
(Other telephones on the same line will
ring.)
 If you program the machine properly, it will
recognize the registered ring pattern of the
‘fax number’ within 2 ring patterns and
then answer with a fax tone. When the
‘voice number’ is called, the machine will
not answer.
Registering the Distinctive Ring
pattern Very important! 6
After you have set the Distinctive Ring feature
to On, your Distinctive Ring number will
receive faxes automatically. The receive
mode is automatically set to Manual and you
cannot change it to another receive mode
while Distinctive Ring is set to On. This
ensures the Brother machine will only answer
the Distinctive Ring number and not interfere
when your main telephone number is called.
a Press Menu, 2, 0, 2.
Miscellaneous
2.Distinctive
b Press a or b to choose Set.
c Press OK.
d Press a or b to choose the prestored ring
pattern you want to use.
Press OK.
(You will hear each pattern as you scroll
through the four patterns. Make sure
you choose the pattern that the
telephone company gave you.)
e Press Stop/Exit.
Distinctive Ring is now set to On.
Turning off Distinctive Ring 6
a Press Menu, 2, 0, 2.
Miscellaneous
2.Distinctive
b Press a or b to choose Off.
Press OK.
c Press Stop/Exit.
Note
If you do not want to receive faxes on your
Distinctive Ring number, you can turn off
Distinctive Ring. The machine will stay in
Manual receive mode so you will need to
set the Receive Mode again. (See Choose
the correct Receive Mode on page 27.)
Page: 50
Telephone services and external devices
35
6
Connecting an external
TAD (telephone
answering device) 6
You can connect an external Telephone
Answering Device (TAD) to the same line as
your machine. When the TAD answers a call,
your machine will “listen” for the CNG (fax
calling) tones sent by a sending fax machine.
If it hears them it will take over the call and
receive the fax. If it does not hear them, it will
let your TAD take a voice message and the
display will show Telephone.
The external TAD must answer within four
rings (we recommend you set it to two rings).
This is because your machine cannot hear
the CNG tones until the external TAD has
picked up the call. The sending machine will
send CNG tones for only eight to ten seconds
longer. We do not recommend using the toll
saver feature on your external TAD if it needs
more than four rings to activate it.
Unless you are using Distinctive Ring, the
TAD must be connected to the EXT. jack of
the machine.
Before you connect an external TAD
(telephone answering device), remove the
protective cap (2) from the EXT. jack on the
machine.
1 TAD
2 Protective Cap
Note
If you have problems receiving faxes,
reduce the ring delay setting on your
external TAD.
Connections 6
The external TAD must be plugged into the
back of the machine, into the jack labeled
EXT. Your machine cannot work properly if
you plug the TAD into a wall jack (unless you
are using Distinctive Ring).
a Plug the telephone line cord from the
telephone wall jack into the back of the
machine, in the jack labeled LINE.
b Plug the telephone line cord from your
external TAD into the back of the
machine, in the jack labeled EXT. (Make
sure this cord is connected to the TAD at
the TAD’s telephone line jack, and not
its handset jack.)
c Set your external TAD to four rings or
less. (The machine’s Ring Delay setting
does not apply.)
d Record the outgoing message on your
external TAD.
e Set the TAD to answer calls.
f Set the Receive Mode to External
TAD. (See Choose the correct Receive
Mode on page 27.)
2
2
1
1
Page: 51
Chapter 6
36
Recording an outgoing
message (OGM) 6
a Record 5 seconds of silence at the
beginning of your message. This allows
your machine time to listen for fax tones.
b Limit your speaking to 20 seconds.
c End your 20-second message by giving
your Fax Receive Code for people
sending manual faxes. For example:
“After the beep, leave a message or
press l51 and Start to send a fax.”
Note
We recommend beginning your OGM with
an initial 5 second silence because the
machine cannot hear fax tones over a loud
voice. You may try leaving out this pause,
but if your machine has trouble receiving,
then you should re-record the OGM to
include it.
Multi-line connections (PBX) 6
We suggest you ask the company who
installed your PBX to connect your machine.
If you have a multi line system we suggest
you ask the installer to connect the unit to the
last line on the system. This prevents the
machine being activated each time the
system receives telephone calls. If all
incoming calls will be answered by a
switchboard operator we recommend that
you set the Receive Mode to Manual.
We cannot guarantee that your machine will
operate properly under all circumstances
when connected to a PBX. Any difficulties
with sending or receiving faxes should be
reported first to the company who handles
your PBX.
External and extension
telephones 6
Connecting an external or
extension telephone 6
You can connect a separate telephone
directly to your machine as shown in the
diagram below.
Connect the telephone line cord to the jack
labeled EXT.
Before you connect an external telephone,
remove the protective cap (3) from the EXT.
jack on the machine.
1 Extension telephone
2 External telephone
3 Protective Cap
When you are using an external telephone,
the LCD shows Telephone.
3
1
2

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